Indian Oil Corporation [IOC] Complaints & Reviews

I want to share you all the incident that happened on Saturday,23th Oct 2010,
By the orders of Indian Oil officials, complaint numbers/suggestion number/email ID's are displayed on a board outside the agency so that a common man can easily complaint against authorities.
But it is not so safe when licenses are allotted to ruffians(badmash).
On this Saturday,23th Oct 2010, around 1:30PM system(computers) was not working in Yadu Gas Services, Shahibabad(Gzb) due to which people had to suffer.
A young guy took a photo of complaint board, so that he can dial a number or send mail regarding the complaint from his home.
He was brutally beaten by the staff/agency holder. He was shouting 'Save me'(bachao bacho) but no one can dare to save him, as they were around 10 people, two of them had riffles also.
It's just a request with Govt. officials that please don’t allot agencies to such mobster(Gangster) or what the use of such display of board when a common man can't complain against agency.
Also request to common man, please have patience and check the surroundings then only take such bold decision.

We booked a Gas one month before @ Indane Gas Agency, Velachery Check post. Last two weeks we have been calling then daily. They are giving reasons like we dont have a bill or unavailability of load. If Load is available Bill is not there and if Bill is there Load is not available at Pallavaram load station. They have telling these reasons for a long time and we didnt receive the gas till date.
Ph number of Gas agency:[protected]

DEAR SIR... CONNECTION NO. NAHI PTA HONE K KARAN HAME D.B.C. CONNECTION NAHI DIYA JA RHA H, DOCUMENTS DEPOSIT KAR LIYE H. AB CONNECTION AUR DOCUMENTS DONO HI NAHI DE RAHE H. MATHURAM CHEJARA

My LPG connection no. LT 4389, and I am subscribed to Indane gas distributor Anirudha Gas Sewa, Road no.- 1, Rajendra Nagar, Patna, Bihar. I have single cylinder & booked the cylinder on 07 October 2010. office man give the commitment that cylinder will reach within 2 day. but till today no any cylinder reach at my house. every day i call gas agency office and some one (lady) pick up Phone and say your cylinder is reaching at home but after 16 days of booking no any cylinder reaching at my home. It is very much surprising that my vendor sold 4-5 cylinder everyday in black marketing and asked me to pay Rs. 450/- for a cylinder. when i enquired about my booked cylinder he told that gas truck not come so delivery is too much late. I think that gas agency in collusion with vendor and local shopkeeper sale the cylinders in black marketing and also stolen 2-3 k.g. gas from cylinder who deliver at home. Always i suffered this type of problem. Please take necessary action against gas agency & solve my problem.

Dear sir,

I beg to state that I took LPG connection (RT-27678)on 08.09.06 on transfer basis( A 278394 TV /1061666 )SV No.0107571 and got first cylinder on 28.09.06 and secod on 07.10.10.During this period, I could neither got any LPG nor contact the vendor (presently Verma Gas Agency),while LPG is being issue continuously from my connection.

So you are kindly requested to stop selling in black and take action against defaulter.

Thanking you and regards.


SHAFQAT ULLAH KHAN
Mobile:[protected],[protected]
D-75,New Ashok Nagar,
Delhi (East)-110096

Dear consurned as i went to the one of the Station of Indian gas distributar of Ghansoli for the new connection they said i have to pay Rs.4700+ but when i said that i have already gas stove at home which is ISI mark and whch is recogised as per the rules but on that they said it not possible if i need only gas cylinder and if i need then it will take 15 to 20 days for that but before that when they were not aware about that i have gas stove they were saying that for whole process it will take only 3 days and my gas will be at my home.
The contact No's.of that station are[protected] / 27543744 / 27546088.

Kindly look into the matter and do something to resolve the same.

M/s Roy & Dutta Enterprises (Distributor Name - Biswanath Dutta) of Indane at 13, Indralok Estate, Sodepur, Kolkata - 700110 is demanding Rs. 45/- for issuing a new Domestic Gas Consumer Card which tracks all the booking details.

Is the charge legitimate at all? Why the consumer have to pay such amount for an official record?

Dear Sir,

My submissions are as under:

(1) That my cylinder was stolen from my uncle’s shop at Malawala Bus Stand, where this cylinder along with 5 other cylinders were kept for re-filling, as Home delivery facility is not provided by the Gas supplier and delivery van is available at Bus Stand only at the time of delivery.

(2) An FIR in respect of theft of 6 cylinders was lodged with Police Station, Jamwa Ramgarh by my uncle in his name because the incident of theft was occurred in his shop. The FIR No. is 232 dated 2nd October, 2010.

(3) The names and consumer numbers of each consumer are mentioned in this FIR.

(4) For getting a new cylinder on payment in lieu of my stolen cylinder, I approached the Gas supplier and they advised to further approach Regional Office at Jaipur for seeking their approval.

(5) On submission of an application alongwith a copy of FIR and other documents for getting another cylinder, the Costumer Care Executive in Indane Area Office, Jaipur refused to give approval of the cylinder and said that FIR was to be lodged individually by the consumer instead of this combined FIR. However, in FIR the names and consumer numbers of each consumer are mentioned.

Considering the facts mentioned above, you are requested to kindly look into the matter and if deem fit kindly direct the concerned authority to sanction a cylinder in lieu of the stolen cylinder on the basis of this FIR because the incident was not occurred at my house.

Thanking you,

Dear Sir,

My Indane Gas connection with Anbu Agency, Arumbakkam,Chennai 106.
Consumer No. 26098. Last 10 days, Lakhs of times I called their in 4 of their
numbers. Always recorded message is coming and not picked up their phone. Please book the gas and warned them to take the phone and provide
email facility, and sms facility to the consumer to book the gas.
Thanking you,
with regards,
s.karthick jaikumar
[protected]

OUR CONSUMER NO. IS 10126.WE HAD BOOKED INDANE GAS 15 DAYS BACK AT SRI SORNA INDANE GAS AGENCIES,VIKRAMASINGAPURAM.BUT THEY ARE DELAYING TO DELIVER THE CYLINDER.THEY ARE NOT IN TIME TO DELIVER.

Whom So Ever It May Concern

Consumer No.P19249
Name of the Consumer: B.Vijayalakshmi
H.No.11-4-347, Chilkalguda, Secunderabad-61, A.P
Agency Name: Padma Gas Agency, Warasiguda, Secunderabad-500061, A.P

This is to inform you that, we have booked for Indane Gas Cylinder on[protected], we haven't received the gas cylinder till today i.e.20.10.2010. The gas agency neither attends our calls nor responds properly when we go personally. Please help us.

I have a connection of Domestic Gas having connection number TSV 14821 since 20 years. Service Station is Registered in the name of TAJ GAS SERVICE, DELHI GATE, AGRA. Phone:[protected], 2553613.
Sir/Mam, I am not getting proper supplies according to the booking of Refill Gas Cylender in time. Instead of current supply I am getting the Refill Cylender not before 30 to 35 days. And also nothing has been done from IOCL office Sanjay Place, Agra, when reported there.

Kindly, resolve this matter as soon as possible.
I will be highly obliged,
Thanking You,

Ajay Rangila
R/O, 9/12- Bagh Muzaffar Khan,
Agra.
Ph: [protected]

This is something really serious. Sarvatra Gas Agency ( Brahma Nagar,Kanpur) is creating a nuisance to the customers by delaying the delivery of cylinders. A cylinder is never booked before 21 days and delivery is furthermore delayed to 15 to 20 days or even more.These cylinders are openly available in black market. Every person suffer this problem. This gas agency service is very bad.
Every person not satisfied this agency service.

Dear sir,

i want to transferred the gas connection from sagar to bilaspur . but here agency people (VERTIKA GAS AGENCY NEAR JARHABHATA ) were denighing to provide us any conection.
while we want to take our existing connection . i have provide them noc from privious agency but still not getting propper respose from them.

could you pls inform me that exactle how much time it will take to transfer ant connection from one city to another city.

BEST REGARDS
MANJU VISHWAKARMA
[protected]
BILASPUR

Ref.:- Consumer No.00151 under 'Pandua Indane Service' ( Code No.[protected], Station Rd. , Pandua , Hooghly , W.B. ,India .

Respected Sir,

With ref. to the above, I one of the most senior citizen , hereby inform you that , We are two retired school teachers ( husband & wife ) residing in our house , (having aged 78 and 69 years respectively) , one of the proud customer of 'Indane' .
But unfortunately, very unwanted situation occurred in our daily life created through Pandua Indane Service .The fact is ....
that, We have received our last Cylinder on 03.09.2010 ;
that, on 2nd Sept. our 2nd cylinder became empty ;
that, Pandua Indane Service refused to book against 2nd cylinder before 18.09.2010 ;
that, it was booked on 18.09.2010 ;
that, today it is 19th. October , 2010 , no cylinder has been delivered till now ;
that, In the 1st. week of Oct. they said that "the cylinder will be delivered within a very short time" ;
that, in the 2nd week of October they said "it will be delivered tomorrow"....then .."today " ,
that, in the 3rd. week of October they said ".your booking has been cancelled" and the cause is unknown to them .
How strange the matter is.
It is not easy to us to go frequently and daily twice/thrice to the Indane Office , as we are old and we have no other member in our family . Mostly, they talk unauthenticated matters which has no base , Viz., "you can't book now even if your cylinder is empty " ,.... "Your booking has been cancelled", ... if we ask why , the answer comes "we don't know" ...etc. and they are used to talk only verbally without black & white proceedings. In this connection it is important to mention that within August,September & October , we didn't leave our home for anywhere .

I'm sure that you will take necessary steps against harassing this senior citizen having no other person in the family for help and if possible, any special measure for the old aged persons .
Your kind cooperation is earnestly solicited .
And lastly, I would like to request you to be kind enough to take necessary action by which we would have not to face further this type of 'scheme' / victimised in any way in future , as being a complainer.
Thanking you ,
Yours sincerely,
Jagadindra Kumar Bhadury , Nirodgarh,Pandua,Hooghly. Phone:[protected].

Hi Sir,

This is with reference to the above mentioned subject, we hold our LPG connection with Indane which is again served by Sree Ma kirupa Gas Agencies who have their office at Shop No:11, R-30, "A" TNHB Complex, Spartan Nagar, Annanagar West Extn - Chennai - 101.

We are not getting proper response from the frontliners who pick up our call - at times they even abuse at customers who walk-in to enquire / shout for the delay. There is no proper customer service forum in entirety. There is a manager/owner lady who walks into the office at 12PM everyday - customers are made to wait until she comes and then customers have to request for urgent cylinder requirement.

Frontliner customer enquiry desk agent who picks the call at times places the customers on long hold and wantedly make the customers to disconnect the line. Why there is no proper disciplinary action taken on these kind of agencies? Why should the public suffer?

They have sufficient stocks, they delay the household consumers and sell the stocks for Rs. 650 per cylinder to the hotels and other known or influential people - normal layman or middle class people suffer because of back door sales by the staffs.

Our consumer number is 4499 - its in my dad's name - Mr. F. Jones
we received our earlier supply on 17th September 2010 and booked for a new cylinder on 30th September 2010, for which we are supposed to get the supply on 8th October (21 days from the receipt of earlier supply). But till today 19th October 2010 we are not supplied with any cylinders by the agency. 32 days from our earlier supply. our cylinder got exhausted on 13th October 2010 and we called them to inform -agency didnt bother to supply yet.

We made alternate arrangements by borrowing cylinders from near and dear ones for Rs. 600.

I request the offices to make the agencies deliver the gas within the the specified date and time and be professionals enough to handle the customers properly.

Also need a compensation for the delay, for indulging us to spend extra cost in borrowing and contributing mental trauma and agony in following them up every time.

Dad is a disciplined retired central government employee and he needs rest and peace of mind, rather this guys contribute tension and pressure every month.

Kindly take necessary action and revert.

Thanks Regards,
Solomon Jesudoss Jones

I want to bring this into the kind notice of this forum; that despite booking for Refill of my LPG connection from Indian Gas on 1-Oct-2010 through tele booking, but still it has not been refilled. Meanwhile i had booked again at 8th October 2010 giving details of my previous Refill request but Alas!! still the refill is not done.
I am not facing this delay in Refilling of LPG for the first time. Everytime i make a complaint through email to IOCL officers but its all in vain. Furthermore i never get a Response through helpline line number or local GAS distributor.
It is a matter of Shame for IOCL that even after having a reputation of such a great PSU, its consumers' are in pathetic state and very dissatisfied.
Kindly look into this matter . It will be a big help to me
Thanks and Regards
Rajesh Kr Chavda

there is abnormal delay in gas delivery at Malka gas service at bareilly.every month 6 to 7 days late delivery.

DEAR SIR,
I HAVE BEEN ISSUED A NEW GAS CONNECTION ON 4th OF OCTOBER,2010 BY PAYING TOTAL COST OF RS 3700 TO VAISHNO GAS AGENCY,ORDELY BAZAR VARANASI .BUT TILL TODAY,i.e., 16th OCTOBER,2010, I HAVE NOT RECEIVED A NEW GAS CYLINDER.MY CONSUMER NUMBER IS 25217.

THEREFORE IN THIS CONTEXT I WOULD LIKE TO REQUEST YOU TO LOOK INTO THE MATTER AS SOON AS POSSIBLE.

REQUESTER
MR. SUJEET KUMAR DUTTA
S-25/204-G-2,PRATAP NAGAR TAKTAK PUR,VARANASI-221002
MNO.-[protected]
MAIL [protected]@gmail.com

Dear Sir,
Very poor LPG gas delivery from the Gas Distribution Agent M/S Pushpagiri Agencies, Nalanchira, Trivandrum Kerala. My Bill No is 9245; Customer No: 1111 8881. It's more than a month we had booked one cylinder and till now it's not delivered. The problem they are saying is that road is blocked as highway development works are going on. But when inquiring in office the reply is that the bill and cylinder are already dispatched. So where is this cylinder gone if it's not delivered to us? Does it vanished into air? It's 100% sure that the cylinder in our name is distributed to other private persons for more tips and commissions.
Sir, Please look into this matter very seriously and take necessary action.

Regards
Kiran C C
For
M. C.Decaky
CST No: 1111 8881