[Resolved]  Indane Gas — Abnormal delay in LPG supplies!

I am AP singh , D-02, Second floor , South City-2, Gurgaon, Haryana.a LPG Indian customerwith Gurgaon gas agency, Gurgaon. booked LPG cylinder on 27.01.2008. M/S Gurgaon gas agencies, Gurgaon. My Connection no is 24248 , But till date i not recevied any cylinder. I personaly went to agency and request them for early delivery. but people misbehave with me. and says " hame nahi pta kab aur kaise milega".
I fedup with this agency.

Pl. look in this matter.
My Mobile No . [protected]

Patparganj Gas agency,Vind Nagar Delhi-92
Posted:[protected] by A Gupta [send email]
Booking No is always busy
Customer No-18154

Dear Sir
I have Indane Gas connection through this company.
Since 3-4 years i am noticing that either agency keep their No always engaged or not pick a phone. It is very difficult to contact them. some times it takes 3-4 days to book your request for cylinder.
empoyee specially girls sitting on counter speaks very rudely, If you complain them.
I think lots of customers are facing problem with this agency.
Ph nos of this agency are[protected] & 22770528
Ihope company willtake immidiate action in this regard, so that customer will nit face problem

Thanking you

sanjay varshney

I am a LPG Indane customer with Gurudatta Gas Agency Plot No.83/A&B,[protected]/B, Road No 4( Gree Hills Colony), L B Nagar, Hyderabad,Andhra Pradesh and my consumer Number is 31870. I have booked for a refile on 29.01.2008 under order No.15244. Even though it is nearing fifteen days, I did not get my refile from Indane (Indian Oil Corporation) dealer. 0n repeatedly enquiring for last 5 days, I was told supply auto is on vacation by tomorrow it will be delivered. till today by now i.e. time 1600 hrs. supply did not materialise. Service of this dealer is below standerds.

secondly he bring the gas receipt 2 or 3 days back dated and for booking gas he counts 21 days from the date of delivery. kindly note altogether he is taking more than 16 to 17 days for supply. one Gas cylinder runs for my domestic need for only one month Maximum. I am suffered for loose poeriod one week to 10 days due to delay in supply and for not timely booking. Hence I request for prompt service and timely delivery.
This problem I am facing for since several months with this dealer.Hence I request you sir Kindly initiate for improving services and cooperaating for timely deliveries.

Thanking you

D Seetha Ramaih

Veena Gas services, Sarai Julena, New Delhi
It is next to impossible to book a cylinder at this gas agency.The phone no. is for ever set at "Dialled no. is busy. Dial again after some time."
I complained at the no. given on the receipt but the person in-charge simply refused to lodge a complaint saying that he was not authorized to do so.
If this is the case why is this no. printed on the receipt?
Please check the nos. of this agency and take necessary action:26914545
26834949
I have a feeling that this is only to encourage black marketing of cylinders.

Veena Gas services, Sarai Julena, New Delhi
It is next to impossible to book a cylinder at this gas agency.The phone no. is for ever set at "Dialled no. is busy. Dial again after some time."
I complained at the no. given on the receipt but the person in-charge simply refused to lodge a complaint saying that he was not authorized to do so.
If this is the case why is this no. printed on the receipt?
Please check the nos. of this agency and take necessary action:26914545
26834949
I have a feeling that this is only to encourage black marketing of cylinders.

I AM YOUR GENUINE CUSTOMER. MY ADDRESS & CONSUMER NO. ARE GIVEN BELOW:

NAME : Debabrata Bose
14, Jugipara Road, Dum Dum,
KOLKATA 700 028, West Bengal, India.
Consumer No. : CD 7860

I booked One Cylinder (Domestic Use Purpose) dt 05/02/08, Vide Order No.1735.
It was assured at the time of booking the said order that the ordered cylinder will be delivered maximum within 10 days from the date of booking.
Today is 15/02/08 but no cylinder was delivered at my residence (even after lapse of 11 days) for the reason unknown to me.

I hope you will take care the matter by way of reply and ENSURE prompt delivery.

Thanks
Debabrata Bose
15-02-08
E-mail: [protected]@yahoo.co.in

DISTRIBUTOR ADDRESS & TELEPHONE NO.

M/S. CHIRODEEP
435, DUM DUM PARK,
KOLKATA 700 055, WEST BENGAL

TEL :[protected] /[protected]

I totally agree with you and facing the same problem. I would like to join you for a positive solution to this situation.
Pavan Kumar - [protected]

i have a indane gas connection customer no.j10488. region AGRA. by the name of LATE .HEMLATA, this connection has to been tranfred to MRIDUL AGRAWAL (grand son) . but the concerned people at JANAK GAS SERVICE NAMNER CROSING, AGRA are not showing any responce to my problem, i have visited them many time regarding the same issue . but every time they just come with new things like "you have to file a application, "make out affidavit". this time i have all my documents done now they are saying " it will atleast take six months to tranfer an account ". even when i asked them for a new coonection, they told me that you wont be able to have it upto next six months or it make about an year. AND THE WAY THEY DEAL OUT WITH COSTUMERS IS JUST REDICLUOS . this agency is governed by AMIT SHARMA MOB NO.[protected].

This problem I am facing for since several months with this dealer.Hence I request you sir Kindly initiate for improving services and cooperaating for timely deliveries.

Dear sir, i would like to take dealership of indane gas for home town i.e.pusa bazar, samastipur.sir plz reply ! what is the rule for dealership send me as possible. thanks

respected sir this is not my complaint but in our area dehgam, gandhinagar, gujarat 382315 we have only one agency and he is not capable to satisfy all his customer.I have gone through this problem and thought if we have one more agency not in the same town but about 25km away from the town where we have small station but there are 23 small villages it is a rurel area but acourding to my counting on the ground 86% of familly have the indane gas connection i am is army person and if the company ascept me for the new agency i will be so greatful to the company and please send me a mail as i dont know from where i have to proced so please guide me thanking you.

Sir,

I have a request to you that Your Vendors are not good and they supply the gases below the weight. We are suffering from last one year. From last month, when I have requested the vendor to weight the cylinder, firstly he denied to weight. But after my rigidness he was ready to weight. In this process he replaces five cylinderwhich was 30%-40% below from actual weight, in which only one cylinder is approx not exact up to the mark.
I had warned him already. But I am requesting you take a positive action against them.
Consumer No- K-16602

Sir,

I have a request to you that Your Vendors are not good and they supply the gases below the weight. We are suffering from last one year.Last month, when I have requested the vendor to weight the cylinder, firstly he denied to weight. But after my rigidness he was ready to weight. In this process he replaces five cylinder, where all four was 30%-40% below from actual weight, only one cylinder is approx, (not exact ) up to the mark.
I had warned him already. But I am requesting you take a positive action against them.
Consumer No- K-16602
Distributor code[protected]

Indane LPG — Abnormal delay in supplying gas

I am a consumer of Indane gas with dealer ELA GAS AGENCY, Sector-82, B.D.S. Market, NOIDA. My consumer number is 8948. I have booked a cylinder for refilling on 02.04.08, but till date I have not received the gas.
I pursue for the gas on daily basis over telephone. Every time I use to get some standard answer like 'room lock' etc. On 14.04.08, the agency told me to re-book the gas once again as the previous booking was cancelled (!) and they assured me to deliver it within 15.04.08. But it is not delivered till today. On 18.04.08 while I asked them regarding non-delivery of the gas, the agency informed me that I have booked for refilling only on 17.04.08! They also questioned me how the gas could be delivered within a day after booking.
I am surprised how does a NAVRATNA Company like IOCL tolerate such poor cutomer service provided by some of its dealers?
I know there are thousands of consumers who face such type of problems everyday. But I still hope IOCL will come out with a customer friendly solution to end the nightmere of its customers.

Regards,

Goutam Halder
(Chief Design Engineer/NTPC Ltd.)
C-59, Pocket-VI,
KENDRIYA VIHAR-II,
Sector-82, NOIDA
Tel:[protected]
Mob: [protected]

Sir i am facining so many problem o[censored]r indane agency of sringeri enterprise, sector -7.all times their ph are either engaged or long time no response from opposite side, employis r
gosipping each other, don't pick the ph.not only that they use to official ph for their personal work.
all o[censored]r customer is facing this problem
so i request u sir take necessary action from ur end

Respected sir,
Thanks for your supports and cooperation, as I had complained yesterday against Laxmi Indane Khajuraho about new connection.
Today he has promise me to solve my problem so I have not any other problem.
Kindly do not make any action against him.
Thanks you very much for your quick action, and hope in the future to have same not only for me but also for all customer .
Many thanks and regards
Nandkishor Shrivastava

My consumer No. is 39525 with United Gas Agency, Sector 3, Rajinder Nagar, Ghaziabad.

I have booked for a refill over phone two weeks ago and the supply is still awaited.

It is practically impossible to contact them over phone. For the last three days I have been trying to contact them over phone, one line is switched off and the other two lines are always in `busy' mode. Indeed very frustrated.

Don't believe me. Please try yourself the number o[censored]nited Gas Agency. It is a frustrating experience. You will appreciate that working people cannot take a day off for reminding about gas supplies.

I feel Indane dealers must have proper communication facilities.

to
the Indian gas management
dear sir
sub:complaint against Indian gas agency whose name as (sri sainath indane)
we are the customer of Indian gas since 25 years our consumer no 8137 and my name is p apparao recently our gas regulator is damaged due to ageing suddenly one day we found flame at top regulator and we immediately stopped and i went to gas agency i ask them replace it and i told above reason but that people behaviour like goondas the do not have minimum responsibility's
we went three days daily finally they changed one regulator and i connected that new regulator i found which is also damaged this new regulator which leak at top of the regulator there is small hole from hole gas come out with high speed if any thing happen to our family who will responsibility about this incidence so i kept aside issued new regulator because i want show the concern authority and one more thing the behaviour that gas agency not good and booking and supply of gas also not good plese keep vigilence aganist this agency you may found misusage of lpggas he selling to vizag steel priavate hotells so i reqest indiane gas management take necessary action agnist this
agency i can providing necessery data about this agency which is locacted at this following address sri sainath indane, shop no 4,
plotno 30, phase --1, vuda nagar kurmannnapalem, visakapatanam-530046, andhrapradesh, india ph 2512345, 2573737and my contact mobile [protected] dear sir i hurt about this incidence so iam giving complaint against agency

to
the Indian gas management
dear sir
sub:complaint against Indian gas agency whose name as (sri sainath indane)
we are the customer of Indian gas since 25 years our consumer no 8137 and my name is p apparao recently our gas regulator is damaged due to ageing suddenly one day we found flame at top regulator and we immediately stopped and i went to gas agency i ask them replace it and i told above reason but that people behaviour like goondas the do not have minimum responsibility's
we went three days daily finally they changed one regulator and i connected that new regulator i found which is also damaged this new regulator which leak at top of the regulator there is small hole from hole gas come out with high speed if any thing happen to our family who will responsibility about this incidence so i kept aside issued new regulator because i want show the concern authority and one more thing the behaviour that gas agency not good and booking and supply of gas also not good plese keep vigilence aganist this agency you may found misusage of lpggas he selling to vizag steel priavate hotells so i reqest indiane gas management take necessary action agnist this
agency i can providing necessery data about this agency which is locacted at this following address sri sainath indane, shop no 4,
plotno 30, phase --1, vuda nagar kurmannnapalem, visakapatanam-530046, andhrapradesh, india ph 2512345, 2573737and my contact mobile [protected] dear sir i hurt about this incidence so iam giving complaint against agency

Indane Gas — Gas suplie problem at always.

This is to bring to your notice that I (consumer No.Ag 09137 in the name o[censored]pender Kumar Singh)have booked a cylinder on 27.03.08. As on 7th Apr 2008 This has not yet been suplied to me. I contacted since last five days to them over phone for the refile but on the phone guies used to says we will supplie tomorrow are saying again and again tomorrow. The service from O.P. Gas agency - Nirman Vihar, New Delhi- This kind of service they provide is really horrible. The delivery guies often play foul & used to supllied less gas in the Gas Cylinder. Please do the needful and try to take necessary action.

Thanks & Regards,
Upendra Kumar Singh

sir
these all are ridiculous and hocus pocus .one of agency in janakpur road pupri dt sitamarhi, m/s prashant gas agency, an ioc agent has a style of anarchy in working, like take money in extra as 1.5 to 2 thousand as on money receipt on bills given on new connections, no any proper system in gas distribution, as no first come first serve or priority list, delivering directly from godown, no any proper way of giving new connections, as no sow of ways and waiting lists displayed on show room, and hundred of of much more.Is any man in co. or administration who can make him proper?
will u pl give proper cont details of your patna officice to talk and put up all matters with?