Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,

I have booked indane refill cylinder through indane customer booking system
on [protected] on11.06.2011(cnsumer no.D-9170,at M/s Deep Ganga,Ashiana Nagar,Patna).My booking no. is 214618 dt.11.06.2011.An SMS has been received
on 21.06.2011 that your Cash memo no.is4751dt.21.06.2011 has been issued and cylinder has been delivered.But no cylinder yet been delivered to me.Then Ihave complained on toll free no.[protected] on22.06.2011 and attending official gave me complain no.132193dt.22.06.2011.After that Ihave reminded more than ten times on toll free no.but invein.They are very rude people and they have no manner how to talk with cnosumer, they cut the line without listening my grivance.After lot of frustations Ihave to the Local Telephone No.[protected] on24.06.2011and attending official assured me that same will delivered tomorrow but still cylinder has not been delivered.Today on 28.06.2011 Ihave again complained to the local no and result is awaited.Hence it requested to look into the matter andsystem of Indian oil Corporation for customer redrasal has been totally colapsed.Local Agency are telling Idont know complain to the tollfree no.Iam delivering cylinder today for booking of16.06.2011 of your area.VenderTalking that your cash memo not handed overme the agency office.
Md. Wakil Ahsan, 201, Y.D.Appartment,Near Devi Asthan,Choudhary Hotel Gali,Samanpura,Raja Bazar, Patna-800014.BiharMobile no.[protected]

gas price
Sir,
It is very clear that the gas prices have been hiked by Rs 50/- from mid night 24June 2011, However the gas agencies which are suppose to deliver the gas have been making a foul play.
I have booked the gas on 14 June 2011 Delivery Chelan is made on 24 June 2011 and delivered on 27 June 2011 with the increased rate by altering the price by hand. I would like to know from your good office that the price noted is accounted to the company or not.
Kindly look into the miss-appropriations. Intimate Please?
Enclosed the Xerox copies of the Bill.

i have booked for reffiling through indian oil centralised system on 31/5/2011 & my booking no was 200237,cash memo no. 559. now i only receive the massage from them that the cylender has already been delivered on 21/6/2011, but the same has not been received by me till today i.e 27/6/2011 from the distributer & the distributer is not responding my phones.

I would like to bring to attention the fraudulent practices in gas refill booking by the agency M/s. Chella Agencies of Selaiyur, Tambaram. I reside in Rajakilpakkam, East Tamabram and my area is served by this agency. Generally , i get the refills once in four months or so as the consumption rate is very low. About thirty days back, one day the delivery boy from the agency brought a refill to my house, even though I had not booked for a refill. I refused the cylinder and complained to the agency, they said someone has booked in my number. My phone number is also registered with the agency, how was it possible for some one else to book in my name from a different phone. They could not explain. When I booked for a refill after ten days, I was told that it was not possible, as it was within the minimum period of 21 days after my last booking ( which was not done by me). When I protested, they arranged to deliver cylinder with lot of apologies but did not give a bill. Obviously, they have booked in someone else’s account. Yesterday I was shocked when I received a message in my cell phone that gas refill has been booked in my account, even though I have not done it and I am away from Chennai. This definitely is the handiwork of the Chella Sgenices, as nobody else would know my consumer number and he agency should not accept booking from any number other than my cell phone number. I tried to complain to Indian Oil in the number given by them for registering the complaints. There was no response. I also could not reach M/s. Chella Agencies yesterday and today they are closed. I want M/s. Indian Oil Corporation to take note of such corrupt practices by the agencies and take stringent action so that consumers like me are not put to hardships.
Moreover whenever Itry the iocl toll free number or any officials numbers either they never answer are itts engaged.I tried booking an online complaint which also doesnt work.Kindly help me out

Dear Sir,
I am customer of Shahi Automobiles Gas, Sadar Bazar, Delhi Cantt. My consumer no is 44251. I had booked a gas cylinder through SMS on 20 Jun 11 against order no 9214. On 23 Jun 11, I had received sms that my cylinder will be delivered shortly against delivery memo 9220 dated 20 Jun 11. But no delivery was purposely made till 25 Jun 11 by the gas agency who was knowing that prices would be increasing soon. Now the computer generated delivery slip has Rs 345.35 printed on it but the agency has simply put a rubber stamp for price Rs 395.40 and has therefore overcharged. There is no justification to charge new rate when the memowas generated before price revision and amounts to cheating. Kindly look into the matter and take corrective action.
Thanks
Ashish Mehta

Sir,
It is very clear that the gas prices have been hiked by Rs 50/- from mid night 24June 2011, However the gas agencies which are suppose to deliver the gas have been making a foul play.
I have booked the gas on 15 June 2011 Delivery Chelan is made on 20 June 2011 and delivered on 25 June 2011 with the increased rate by altering the price by hand. The agency is not giving the proper reply for the complaint. I would like to know from your good office that the price noted is accounted to the company or not.
I have a case of Supreet Gas Agency Dharwad doing the same. They have delivered the cylinders on 25th which are booked even earlier
Kindly look into the miss-appropriations. Intimate Please?
Enclosed the Xerox copies of the Bill/ Delivery Book

MY CONSUMER NO.FOR INDANE GAS CONNECTION WITH SRIDHAR GAS IS 64155.I HAVE BOOKED FOR REFILLING THROUGH [protected] DURING EARLY IN THE MONTH OF MAY 2011 AND ACCORDING THE COMPUTER STATUS ON DELIVERY I HAVE BEEN DELIVERED CYLINDER BY THE AGENCIES ON[protected] FOR THE SAID BOOKING.BUT THE AGENCIES HAVE NOT YET DELIVERED THE CYLINDER.THEY ARE NOT RESPONDING EVEN TO MY PHONE CALL. I WANT TO KNOW HOW THIS MATTER CAN BE DEALT.

My Booking Ref 224281 Con No.12308 Name: PRABHAT BANERJEE
Cash Memo 9309
SMS from 54411 on 20.6.11 shortly delivering
Delivered today 25.6.11 with rough behavior by Delivery man
He has handed over handwritten cash memo (never given earlier in last few years) charging Rs.427/-. Price of Gas reduced to Rs.16. We have seen in daily newpaper. The Price should be 370+[protected]=404. Please take him into task why he has taken Rs.427 with rough behavior. Please do not send such person in future.

Regards
Prabhat Banerjee
15A, Baishnab Ghata Lane,
PO:Naktala, Kol 700047
Ph:[protected]
Mob: [protected]

Dear Sir,

My complaint is about the late delivery of more than 2 months for the delivery of Indane Gas Agency at Thalikulam, Thrissur, Kerala, India, even after booking. Many of the customers are not worried because everybody have thier own other facilities like Kerosene Stove, local fire cholas at their home. The reason as per the gas agency are : We will not be able to supply the before 2 months, if anybody have some problem, they can go for another private gas agencies. Non-availability of gas to them etc etc.

As this is the only one gas agency in that coastal area, everybody is depending on them and if anybody go beyond the rules and regulations, they make mark on their customer number register and trying to harras the customer.

During office timings they are not attending the telephone nos. privided in their books or i the shop.

It is very difficult to get the transferred connection from other places. The reason they deliver is not understandable to a common man.

I am staying at Aurangabad, Maharashtra. There the agency is delivering the gas within max. 1 week. I am unable understand why the said agency is harrasing its customers.

Please attend for the smooth delilvery of the gas cylinders.

Also let me know the actions taken by you through my mobile or my email address.

Shaju P.V.
Mob. [protected]
email : shaju.[protected]@adityabirla.com

We have asked to fill 1000 Rs. Petrol in our Hundai Santro Car(GJ-10-AP-6120) at about 1:30 am at your station. The person get the money from us started filling petrol without doing zero though we have asked and started it from digit showing 300 in disply. We have argued him that you have cheated and also asked for bill, though he said not to give it and do what we can do and get lost from there. we would like to go with consumer protection.

i am resident of Phase 11 Mohali H.NO. 214 1st floor. i applied the LPG gas Connection from M/S High Flame Gas Agency Phase 9 Mohali. they given me the format to type that on Affidavit on stamp paper and also instructed me to maintain all the required document and they have taken rs. 200 for visting fee and rs. 40 for the register post and also confirmed me that we will send our person at your home to inspect the matter. after 20 days no one come moreover they have demanded for the 5000 extra apart from the actual cost. when i refused to give bribe they refused to issue new connection.

Respected Sir,
I have been using Indane Gas for last 6 months but till date I have not received my 2nd cylinder, when I took the connection they told me they will issue after one month and when ever i went to the distributor they told after one month/2 weeks like that every time the distributor is Sri Vishnu Indane Gas Agency, kadugodi, bangalore.

Waiting for your reply.

Thanks,
Manas Ranjan Meher
email:[protected]@gmail.com
mob: +91-[protected]

Dear Sir,

We have submitted all the documents what they required for transfer the name of the ownership of gas.
The Documents are:
Affidevit
Address Proof
Photo
Difference amount

We have submitted all the documents in December 10 but after seven months they did not transfer my paper and not sure what time they will take please check the matter and resolve it as earlier.

regards
parvez Iqbal Khan
[protected]

I am the Indane Gas for my domestic use with the cust number 40254.The distributor is Ranee Enterprises of 44,Perumal Nagar,2nd street,Madipakkam,Nanganallur 600061 of Kancheepuram dist. The Indane gas is leaking everytime when we switch on the gas.I had tried to complaint to the distributor right from 3.30 PM but the phones are not lifted.After repeated failure to access the distributor i tried to contact the emergency telephone numbers given in the gas receipt on the back side .But to our agony the land phone is kept engaged and the mobile is switched off.The numbers are land :[protected] and Mob : [protected]..If in case these numbers are wrong it should have been updated..What is the remedy for such emegencies are not known to public.

Prabha Raghunathan.

Hi!

I have booked for refill for LPG on 3/06/11 and have not yet got it (today being 20/6/11)
Tried to get the status from the IVR but it said that the booking was done on the 3rd of June and all deliveries have been cleared till 11/6/2011, but I have not got any delivery. Tried to make new refill request but the system is not allowing.
In the mean time tried calling up the distributer - Ananth Gas Agency the entire day yesterday but the number is either busy or someone there picks the receiver and keeps it back.

Also tried to complain on Indane Gas Toll Free number at [protected]. but when after hours of attempts got connected. The person on the other end without listening to the complain said said "No problem!! You call after some time as there is no power here" How can Indane Gas set up a Toll Free number and IVR without even having a 24 hour power backup!!

Anyhow I find the earlier system of calling up the delivery boy more effective. with this IVR there is no way to even have a platform to lodge a complain if something goes wrong.

The entire arrangement of making Indane Gas Refill Online is so much bug prone and frustrating and time consuming.

Ananth Gas never picks yous calls.

Tarun Mahajan
cust ID 606412
Booking rerference 214253

I AM COSUMER OF M/S AGNI RAJBUDDHADEB BOSE ROAD,ASHRAMPARA,SILIGURI-734401,WEST BENGAL PROVIDING US INDIAN OIL LPG GAS LAST 4 YEARS I HAVE FACED LOT OF PROBLEM ,I HAVE 2 CYLINDER EVEN I BOOKED THE GAS IN WELL ADVANCE EVEN AFTRE 20 DYAS OF BOOKING I AM NOT GETTING CYLINDER . ALL THE STAFF BEHAVIOR IS VERY BAD ,NEVER LIFT THE PHONE ,AFTER SEVERAL REQUEST ALSO THEY DONT PROVIDE THE GAS . I[censored] WILL GO TO OPEN MARKET ANT TIME U CAN PURCHASE IN BLACK BUT THEY HAVE ALWAYS SHORTAGE OF GAS CYLINDER NOW MATTER IS VERY SERIOUS . YOU DO THE INSPECTION U WILL GET ALL THE TRUTH ALL THE PERSON OF SILIGURI HAS BEEN FEDUP WOTH AGNIRAJ SERVICE I[censored] WILL NO INTERVENE WE WILL GO IN PRINT MEDIA AND VIDEO MEDIA TO SHOW THE TRUTH OF INDIAN OIL DEALER.


MY CONSUMER NO.AG/25802 , I HAVE BOOKED THE GAS ON 26/05/2011, I HAD SENT MY SERVANT ON 14/06/11 AND REQUEST THEM TO GIVE THE GAS AS MY BOTH CYLINDER IS EMPTY BUT TILL DATE I HAVE NOT RECEIVED.
MOB NO.[protected].

AFTER VERY PAINFULL EXPERIENCE I AM SENDING THIS MAIL IF YOU TAKE THE ACTION AGAINST THIS DEALER THAN OK OTHER WISE WE HAVE NO ANY BELEIVE ON INDIAN OIL MANAGEMENT AND LATER I WILL ASK U QUSTION UNDER RTI THAT IN SILIGURI REALLY SHORTAGE IS LIKE THAT OF 21-22 DAYS ANF IN OPEN MARKET IT ISEASILY AVAILBLE.
YOURS,

SUMAN SHEKHAR JHA

Hi,

I booked a refill couple of days back and today i got a message today stating the cylinder has been delivered against my refill. I have not received the cylinder yet and when i dial [protected] to enquire no one answers it.

Sometimes the IVR says, "Sorry your call cannot be processed". I don't understand what is the number for?

Please let me know if you have any alternate number to get to a customer care executive.

Thank you,
Jacqueline

hello this is deepak from warasigude studying btech final year .the indian gas delivery boys are supposed to give my new refilled cylinder and take the old once but he is demanding to bring the empty cylinder to other street and said to take the new once .when i asked him about. and told him that this is your duty to collect the empty gas cylinder and install the new once he ignored my words and said to collect the gas from gas station.and the behavior of the delivery boys are very rude.plz take a serious action.

I AM A LPG CONSUMER OF INDIAN OIL CORPORATION THROUGH THEIR DEALER M/S PRATHANA GAS SERVICE IN NANGANALLUR AREA WITH CONSUMER NO.JE34521. WHEN I TRIED TO REGISTER MY CONNECTION WITH IOC;S AUTOMATIC REGISTRATION IVP FACILITY, I AM NOT A BLE TO DO SO B ECAUSE OF INHERENT PROBLEM WITH THE SYSTEM. A SUGGESTION BY THE SYSTEM IS THAT "IF THERE IS ANY ALPHABET BEFORE OR AFTER YOUR CONSUMER NUMBER PRESS 2" HOWEVER, WHENEVER I PRESSED 2 IN ANSWER TO THIS QUESTION, THE SYSTEM DOES NOT RECOGNISE MY RESPONSE WITH THE RESULT I AM UNABLE TO REGISTER UNDER THE AUTOMATIC REGISTRATION FACILITY. THE SNAG IN THE SYSTEM NEEDS TO BE REMOVED. I AM SURE EVERY CONSUMER WITH NUMBERS PRECEDED OR FOLLOWED BY ALPHABETS FACE THE SAME PROBLEM.

I am an officer in Bank of India and presently posted at Head Office, Mumbai.

Upon my transfer from Hazaribagh to Mumbai, I have decided to shift my family at Muzaffarpur. Accordingly, I got my connection no-9153 transferred from Janta Gas Agency,Hazaribagh to Pranati Indane Gas Service, Muzaffarpur. I went to the agency at Maithi counter on 31.05.2011 to complete the formalities and collect my connection but gentleman seating over the counter advised me to come after a few days as the same has to be verified into the system. I expressed my inability that since my journey ticket was of 01.06.2011, I could not be able to collect and complete the formalities in person. The gentleman advised to authorise some other one on your behalf. Accordingly, I have authorised my wife for the same. I also expressed that since my wife is living alone there, she is unable to collect the same from the office at Maithi as the place is 20km (approx.) away from the township and no regular mode of conveyance is available from Muzaffarpur. The gentleman assured to arrange the delivery from their extension counter, Akharaghat.

On inquiring on 14.06.2011from the gentleman, he said that they are not able to deliver the cylinders etc. through their extension counter situated at Akharaghat even after commitment. Pl. look into the matter as my wife is living alone who is authorised by me to accept the goods. The very purpose of opening extension counter is defeated if this type of service is not available from extn. counter. Travel to the office at Maithi is very difficult as it is 20 km away from the township. The mobile number-[protected] of the person dealing with the affairs of the agency is not reasonable and having no manner to talk with their customers as they are saying that "he do not have any time to talk over the phone, it is the headache of the customer, how they will collect there goods and complete the formalities."

I think this type of the behavior will not be appreciated for a service sector.

Please look into the matter. I am waiting for your early response.

Thanking you,

Kamlesh Ranjan