Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,
We are having a gas connection with the distributer M/S Deepjyoti Gas Agency ( Adabari Tinali Area, Maligon ,Guwahati ; Consumer Id-D075). We are constantly facing cylinder delivery problem for many years . On the last occasion we had booking on 17.11.2010 ; till now we have got the delivery of the cylinder inspite of repeated requests and reminders. In the rise of present situation we have to face utmost problem due to unavailability of gas. It is my kind request to you to look into the matter and take necessary action to align the process so as to help us get rid of such kind .

Regards
Saurav Ghosh
Ph-[protected]

I have register a complaint about Gas Cylinder leakage on 29-Dec-2010. No response from the supplier. I think this type of complaint should be taken as urgent issues as it is very dangerous to use a leak cylinder. In case of any accident who will be responsible for this.

Supplier's detail
BHEL consumer society, Berkhera, Bhopal

My Consumer no is BHE 2945.

Hoping a quick resolve of the issue.

Thanks
Rajendra Singh
[protected]

Dear Sir,
My Name is Radhey Shyam Sharma My Consumer No. 30036 I have booked for a gas cylinder refill on[protected] with M/s Apna Bazar Gas Agency, Ajmer, dist-Ajmer , Rajasthan. I did not get my refill from Indane dealer M/s Apna Bazar Gas Agency, Ajmer till date. I contact to booking clerk he say the gas delivered to you on dt 21.12.10 by Gas boy reporting & then i contact to Mr Bhati Ji but no responce by him he tell me we cant help you give complain in writing.
Please look into the matter. An immediate action is requested.

Need your attention to look into the matter. Please note that it’s a regular problem with this gas supply man ( Mr Shambu ji ) .

Sincerely yours,

(Radhey Shyam Sharma)

Mobile No- [protected]

Dear Sir,

Whenever I call the gas agency, it is a normal situation that either the phone is busy or the phone continues to ring and nobody picks up the call. My call is always made within their working timings. This is the matter which is faced everytime I need to book a cylinder.

This time again, on 21st December (tuesday) I was calling the Farid Gas Agency, SCF-213, Mani Majra, Chandigarh.Phone Number [protected], [protected]. I called up several times but the line was either busy or nobody picked the call. Out of frustration and need for gas, I went to the Farid Gas Agency myself. The booking clerk took my order but noted it down on the register and didn't update it on the computer. The booking clerk confirmed that the I will get the gas by 24th December.
I have been waiting for gas delivery since then till 28th December. Lastly, I went to the Gas agency again and this time the Booking Clerk told me that the computer is getting updated and gas will be delivered to you within a day or two.
I waited on 29th Dec also for the gas and called up at the agency to check the status. And this time I was told that they are running short of gas and hence, gas will be delivered in 1st week of January.

This is the kind of harassment they practice with the consumer. There is no kind of reliability by the service provider. I have been waiting for the gas from the last 10 days and I feel house arrested since I can't go out to do my work.

Please look into the matter as this is the situation I face everytime I need to book gas.
Please contact me on [protected]@yahoo.com and [protected].

Thank You

My LPG (Gas) Connection Consumer No. is 303666 and I am subscribed to Indane gas distributor M/s Blueflame Agency, Zoo Road, Guwahati (Assam)

I am applying for LPG Cylinder Refilling on 06th December'2010.
But Till date (28th Dec'2010) i am not Receive The LPG.

When I take the LPG connection, then the agency takes us additional one thousand Rupees.

when we take the gas, then additional fifty Rupees charged. But still does not get Gas.

So please look into the matter & solve my problem Immediately.

Thanks

Dear sir Iam Indane Gas Consumer.consumer No.12571.m/s Ponam Gas Agency Gole ka mandir Gwalior (M.P). This Gas Agency is very bad service .Short weight Sylendr Delivery & Long time after delivery.Please do Properly Serves. thanks

I think taking extra money on new connection thus i want to know the real price of new connection of Indian oil gas cylinder(set) in South Delhi. I request to send the price list on my email Id as soon as possible.My E-Mail id [protected]@netambit.in
Note :- Not complaining about the related matter.

Dear sir,
I, Mrs. Prem Piyusha, R/o C-13, amar colony, Nangloi, New Delhi-41, Consumer no.-NG-19719 (SV No.[protected], your blue book card serial number- 2k[protected], wants to complaint you about the misbehaviour of the Delivery man, Mr. Ramesh.
Last time, I have told him to borrow the weighing machine with him as he had not borrow that with him. My tomo gas booking number is 37 booked on[protected] which was delivered today on[protected], & again he did the same mistake by not borrow the weighing machine. And the seal of the cylinder was opened. when i asked about the seal he said"SEAL TO PICHE SE HI KHULI AATI HAI APKO LENA HAI TO LO WRNA WAPAS KR DO ".
So, i have returned that cylinder to him & demand for locked seal cylinder to him with weighing machine.
I hope you take action on my complaint as soon as possible and deliver my cylinder at proper time.
Also i want reply from your side that you have take action on my complaint.
Name- Aakanksha, D/o Mrs. Prem Piyusha Rani.
Mobile no.-[protected]
Thanking you in anticipation,
Yours Faithfully,
Aakanksha.

dated.28/12/2010
sir/madam,

i am consumer of indane gas.our area service provider is NAIK GAS AGENCIES ADILABAD.it is our long exprience with them that they never respond on phone.for any problem,we have to go all the way to thieir door step,quite far from our residence,and suddenly changed their office from city to outcourts.and in the present office also not kepted complaint box or there is not any mobile numberof sales officer or any staff.i am a public sector employee many time personely i went the agency for gas by availing a day leave for gas and cost of one day leave is around one thousand per day.one instance i submitted a letter on dated 20/12/2010 for change of address as well as regular booking but still i have not received the gas and today it has come my notice that after i rush their office personelly they changed the adress and rudely tell gas will come with in two days i am suffering lot from there services kindly guide me in this regard.SOHRABJI RATHOD,deputy manager BANK OF MAHARASHTRA ,GUDIHATNOOR BRANCH CONSUMER NO.10222 MOBILE[protected]

Dear Sir/Mam,

I am LPG consumer having Consumer No. K-3085 Registered with Kasna Indane Gas Service.
I have been trying to book my cylinder for the last 6-7 days, but I am not able to contact any of their numbers [protected],[protected]. Either the phones are ringing or busy. at last when I went to their Agency physically to book Gas Cylinder they told me that the cylinder will be delivered after fifteen days.

Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many times.

Thanking you,

Yours faithfully,
Surendra Rai
I-529, Alpha-II, Greater Noida UP
Mob. No.:[protected]

When frequency of cylinder booking exceeds 3 or 6 months period, the agency refuse to take the booking — calls for undue procedures, site visit and adds charges in the name of 'checking and servicing.'

On approaching IOC officials, the agency takes the booking and delivers after inordinate delay, after sufficiently traumatising the customer.

When a customer uses less no. of cylinders — the reason, explained to the agency and the IOC officials; has not provided any relief or the process made easy to the customer. Every time, for the booking the IOC officials intervention is sought, before taking delivery of a cylinder.

Hello,
Myself Banamali Behera Having a gas connection from Indane Gas from last 20years(approx) in the name of Banamali Behera. But due of Inconvienance problem i had to get transfer from local registerd address to 56 A.C.Banerjee Road Kolkata-700057.But after transering that address My name is upload incorrect that is Instead of Banamali Bahera they upload (BANAMATI BEHERA). As informing them so many time against their mistake they neither register any complain nor they rectify their mistake. And now i am again transfer another address which is know 1,Bachaspati Para Ariadha Kolkata-700076 and recently my cunsumer number is :NS9845.And know they are saying that when i will their area and go some other distributor the name will automactically rectify. So now i want to make complaint against that Distributor "Nilsikha" And help me to solve my problem

Thanking You

With regards

Banamali Behera
([protected])

I just got a new Indane gas connection through Revathy Indane Gas Agency, Medavakkam. In the agency it is written that you dont have to take the gas stove along with the gas connection. I have a gas stove which meets the requirements set by Indian Oil Corporation (IOC). I told them that i have a gas stove and would not like to buy one more. They said that it is mandatory to buy the gas stove along with the new connection and asking me totally Rs 4500 for one cylinder connection. When i look in IOC website it says that it is not mandatory to by gas stove. There should be some action against them and Please let me know what to do? if i pay the amount only i will get connection seems...

Thanks
Thilipan

The Siddharth Gas Agency at Arupukottai, dealer for Indane Gas suppy insists on buying Gas stove or other items like cooker to get new gas connection.

K.Chokkaraman
PH:[protected]

SIR ,
ARAVIND GAS,(Indane distributor) POOJAPPURA, THIRUVANANTHAPURAM ph.[protected]
NON DELIVERY OF REFILE CYLINDER CONSUMER NUMBER 19845 - UNNIKRISHNAN.B
[protected][protected][protected][protected]
I HAVE BOOKED FOR THE REFILE CYLINDER ON 22 NOVEMBER 2010- BUT HAVE NOT YET BEEN SUPPLIED WITH THE REFILE CYLINDER SO FAR .

IT WAS INFORMED , ON ENQUIRY ON TUESDAY, THE 21ST DECEMBER THAT THE CYLINDER WILL BE SUPPLIED ON WEDNESDAY, THE 23RD DEC.

BUT YOU HAD NOT DELIVERED THE REFILE CYLINDER.

THE ASSURANCE GIVEN TO MY ENQUIREY ON 23 WAS THAT THE CYLINDER WILL BE SUPPLIED ON THAT DAY ITSELF.
THE VERY SAME ANSWER WAS RECEIVED FOR MY QUERY ON 24TH , 25TH AND TODAY.

DESPITE YOUR ASSURANCES THE DELIVERY OF CYLINDER HAD NOT TAKEN PLACE.

IT MAY BE NOTED THAT MY WIFE OR SON HAD TO WAIT AT HOME POSTPONING SOME URGENT PERSONAL/ FAMILY MATTERS EXPECTING THE ARRIVAL OF 'ASSURED' SUPPLY OF GAS REFILE CYLINDER. SIR, PLS NOTE THAT THE PASSING ON THE FALSE INFORMATION TO THE CUSTOMERS CREATING LOT OF HARDSHIPS.

PLEASE INTERVENE THE MATTER AND INFORM ME THE PROBABLE DATE OF DELIVERY OF THE REFILE CYLINDER. AND ENSURE THAT NO OTHER CUSTOMERS WHO HAVE BOOKED FOR REFILE CYLINDER IS DELIVERED GAS CYLINDER OVERLOOKING MY SENIORITY.

EXPECTING A FAVORABLE ACTION FROM YOUR ESTEEMED ORGANIZATION WHICH IS A PRIDE TO THE PUBLIC SECTOR OF THE NATION .
THANKING YOU.

UNNIKRISHNAN.B
3L, NIKUJAM ESTAE
JAGATHY, THIRUVANANTHAPURAM
[protected]

Consumer No : 12344

Consumer Name : Rajeshwari S
Siddartha Nilya,
Beside Water Works,
Rathna Giri Bore Road,
Chikmagalur - 577101.


I'm a LPG consumer with M/S Shivneel Gas Sales, No 1 &2, R.K. Complex, Shariff Street, Chikmaglur...The Company has given the following land line nos. 232422 / 234606 / 234608 for booking gas refill. It is common phenomena that for booking a refill you have to try continuously for 5 - 6 days. Either the phones are ringing or busy. 24 hour booking no as well as the helpline nos are also not responding.The agent who takes the booking is very rude on the call... Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many days.
It is their rule/practice that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder. So, following their practice ,we book accordningly.It is very unfortunate to note that that a fresh cylinder will come after 42 days.Some times they have delivered after 45 days or more…I do not know how a family can manage its cooking by a cylinder for 45 or more days. I want to bring this to the notice of appropriate indane authorities for looking into the matter.
If Indian oil is concerned over customer satisfaction they better do something about issues least I request them to educate their staff on how they need to address the customer problems.

I hope company will take immediate action in this regard, so that customer will not face such problem
in future…

Thanking you

Regards
Rajeshwari S.

Respected sir,
Consumer Name :-Surendra Singh
Consumer Number :-086
This is complaint about the misbehaviour & irregular delivery of the gas cylinder in our near gas agency whose name is MAMTA INDANE & owner is Smt. Babita Kumari in the above given address.
There is no proper delivery of gas cylinders and most of the consumer face lots of problems and also black marketing occur in the above mentioned gas agency.
Last time I complained about this problem in the zonal office of INDANE but they didn't take any action.I am Ex-serviceman and have some health problems.so I can't visit again and again to the agency.I and my wife only live in the village and all my sons,doing their job.So we are fully dependent on the LPG for our daily needs.Under consideration of above mentioned problem it is kind request to you to send a team to see the worst condition of this agency.You can contact me at [protected] for further inquiry.
I'm also mailing complaint to the Nodal Officer(Shri Shri Prakash).

IMPROPER SUPPLY OF LPG CYLINDER IN REGULAR MONTH

SUNDERAM GAS AGENCY SUDAMA NAGAR INDORE MY CONNECTION NUMBER IS "52357", BUT I AM VERY SORRY TO INFORM YOU THAT I HAVE BOOKED ON 22 TH NOV 2010. AND THEY INFORM ME THAT YOU GET WITHIN 5 DAYS BUT STILL ON TODAY 24 Dec. 2010.


Trapti

below gas agency booked gas after 21days & thehn after 20 days they will supply gas.
my consumer no 6127


SRI SELVI INDANE GAS AGENCY
ADDRESS : P.No:E, 2nd street, Bharathi salai,
Arunachalam Nagar,
Karambakkam,
Porur, chennai -600116
PH:[protected],[protected].

PHONE NOT ATTEND AT OFFICE TIME FOR BOOKING GAS NUMBER

Dear Sir/ Madam,

We have a gas cylender connection from Indane Gas ( Pagare Gas Service, 31, Jati Colony Ram Bagh, Indore).

Inspite of repeated request for PHONE NOT ATTEND AT OFFICE TIME FOR BOOKING GAS NUMBER IN THIS OFFICE PHONE NO. IS [protected],[protected],[protected] FOR GAS CYLIDER.