Indian Oil Corporation [IOC] Complaints & Reviews

----- Original Message -----
From: rajneesh madhok
To: [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in
Sent: Thursday, January 27, 2011 8:53 PM
Subject: Phagwara Gas service doing fictitious booking in my connection and not providing cylinder to the consumer after 10 days of booking even
To
Indian Oil Corporation Ltd, (M.D.)
Chandigarh.
SUB: PHAGWARA GAS SERVICE DOING FICTITIOUS BOOKING IN MY CONNECTION; ON GENUINE DEMAND REFUSE TO PROVIDE CYLINDER THOUGH DOING BLACK MARKETING IN MY ACCOUNT.
Dear Sir,
I tried to book my cylinder from Phagwara Gas Service, Industrial Area, Phagwara. Previously the phones remained busy throughout the day. After waiting for days I got the booking through Tomo Gas and got intimation of booking Vide Booking No. 2 dated 16/01/2011.
Today on January 27, 2011 when I made a call to Phagwara Gas Service to know about the status of my LPG refill booking. The concerned official told me that you have been provided Gas Cylinder on 6th of Jan 2011. The said booking made by Phagwara Gas Service is fictitious. The said dealer is getting the cylinders booked and black market the cylinders on my behalf whereas I have not got the delivery of said cylinder at my home.
Now the official says you can get the cylinder booked after 21 days. As today is the 21st day so your booking has been made today. The booking clerk in most of the cases took order of booking and don’t note down on the register and system.
At one stage the dealer is making black marketing on my behalf and on other stage the booking clerk is providing unnecessary instructions
Yours sincerely,
Joginder Pal Madhok,
B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (PB)
Through Rajneesh Madhok,
Ph:[protected]O), 268210 (R),[protected]M), E-mail: [protected]@yahoo.com; [protected]@bsnl.in

sir,
I AM SANCHET RATHI HAVE ONE CYLIANDER CONNECTION BUT I AM NOT RECEIVED CYLIANDER REGULARLY BUT IF ANYBODY GIVE 500-700 (IT'S DEPEND ON PERSON TO PERSON) THAN AGENCY OWNER GIVE HIM CYLIANDER EASILY .

I WANT TO REQUEST INDANE GAS AS WELL AS GOVT EMPLOYEE OF SHAJAPUR DISTRICT THAT PLEASE MAKE A HONEST ACTION ABOUT THESE TYPE OF COMPLAINT.

I AM WAITING SOME HONEST ACTION FROM INDANEGAS AND FOOD INSPECTOR.

these are some list of akodia mandi regular customer who take cyliander in black

{1} GUDLAK KIRANA - 5 CYLIANDER DAILY
{2} BUNTY BARTAN(STEEL) BHANDAR- 10 CYLIANDER DAILY
{3} PANCHAL PHOTO - 5 CYLIANDER DAILY
{4} MOST OF HOTELS AND MARUTI VAN OWNER - 25 CY/DAILY ETC.

I am a customer with Indane gas (Sunder shyam enterprises, janak puri A1/20 Ph. no.[protected] My consumer no. is 1216 by name of Sheela devi , I booked my gas 2-3 times a 15 days earlier through telephone and internet but there is no responce and I havent got my good yet .

We have indane gas cylinder at home. Since my mother was out of station we are not using the cylinder much. If we are not buying cylinder for more than 6 months gap , will our registration of our indane gas be cut???? The agency says that they will cancel our cylinder permanently. Kindly clarify this.

Dear sir,
I Booked a cylinder on 10.12.2011, twenty two days after the earlier delivery with Indane Gas Agency ZIRAKPUR.My consumer No. is 10314.Till date supply has not been made, despite repeated requests and enquiries.Today on 25.01.2011 when again enquired the attendent at gas agency told that the cylinder will be delivered today as its delivery slip has been issued.But the same has not been delivered up to 6.06P.M. I fear that the gas cylinder has been sold else where.I therefor request you to intervene and get the cylinder delivered today itself.Delay is causing mental agony.
Raj Kumar
Senior Citizen.

My consumer ID is UG 2705, Last all most one year I noticed that delay in supply domestic gas more than one month.According to the dealer's(Unique Gas)rule, they don't accept new booking within 15 days of last booking & supply the gas after 20 days of booking.So it results that we get the next supply 35 days after the last supply.
Having double cylinder is meaningless & wastage of money. It remains empty years after year. Over & above delivery men's dishonesty. So its a terrible situation.Hopping to draw authority's notice.

SIR

I WOULD LIKE TO BRING TO YOUR NOTICE PROBLEM I HAVE BEEN FACING IN ESSENTIAL COMMODITIES , DOMESTIC GAS SUPPLY , MY CONSUMER NUMBER IS 21718 , MY SUPPLY ZONE IS PARK-TOWN CO-OPERATIVE WHOLESALE STORES LTD , 1 &2 DAVIDSON STREET AREA CODE NO:55221211. WE HAVE BEEN UNDERGOING THE TORTURE OF CUSTOMER SERVICE IN SEVERAL MEANS . WE RECEIVE THE DOMESTIC LPG IN VERY IRREGULAR MANNER . RIGHT FROM BOOKING THE CYLINDER TILL RECEIPT OF CYLINDER WE HAVE TO UNDERGO A TORMENT . EVEN FOR BOOKING OR MAKING A COMPLAINT WE HAVE TO GO IN PERSON EVERY TIME , WHICH IS NOT POSSIBLE . EVEN AFTER BOOKING WE DON'T SUPPLY FOR 15-20 DAYS . WHEN QUESTIONED FOR DELAY OF SUPPLY WE GET A REPLY IN ABUSIVE AND FILTHY LANGUAGE . PLEASE LOOK IN TO ISSUE URGENTLY AND RESOLVE IT . my cell phone no is[protected].

I am a consumer of Indane Gas and my agent is M/s Natraj Agencies, Yelahanka Satellite Town. My consumer no. is 5821 in the name of my husband R.V.Narasimhachar. We have two cylinders and the whole idea of having double cylinder facility was to have a continuous service. Now, according to the latest rules, we cannot book a refill until 30 days from the date of supply of a cylinder. This rule is very inconvenient because sometimes when due to high consumption, we exhaust a cylinder within 20-25 days, we end up using the second cylinder for nearly 15 days thereafter, until we can book a refill and then get the supply, as after booking the agency takes nearly 7-10 days for supplying. Recently, we had a wedding in the family and we have exhausted both the cylinders thus and the agency supplied one cylinder after seven days that is on 13th January, against our booking on 5th. We could not book before 5th because of the above rule. We are unable to book the second cylinder until 13th Feb. now. Once again, we may end up exhausting both the cylinders at a time. We are small time domestic consumers and from our track record you can see we are not doing any business or black deals. Why enforce such a rule on us and put us into this difficulty? Because we use gas, we are not given any kerosene supply too. What are we to do in such circumstances? I request you to kindly change this rule at least for domestic users as otherwise, the whole purpose of double cylinder facility will be defeated and consumers will be put to untold misery. These days, electric supply too is not dependable. What should families where both the spouses go out to work do without fuel to cook early in the morning? My attempts to get through the Customer Service Centre of IOC failed. I ended up wasting nearly 2 hours trying those nos.

Dear Sir,

I had booked Domestic Gas filled cylinder(Consumer no.16191) from Indane gas agency, Rudrapur on 04.01.11 but delivery has not been made till date 4.01.11. No response is received at their phone no.16191. They have system to get the gas booked after 21 days of delivery which is strictly followed by them but they fail in their commintment of delivery within 01 week drastically. I can desperately hope for resolution of my issue out of hopeless distribution system.

Thanking you,

(Anshuman Verma)
MIG-105, Awas Vikas,
Rudrapur
Ph:[protected]

Today morning I went kothanur branch indian oil petrol bunk to fill my tank. I have given 100/- Rs to fill my tank I found that half of petrol they have theft as usually what i fill the petrol regular at hennur petrol bunk.

I am staying near Kothanur ,K. Naranayanapura, I am working at doorvanigar as finance Executive. Please any help you call for this mb no. [protected].

Regards
CUSTOMER

MY NAME IS CHANDRA PRAKASH.MY CUSTOMER NO. 6188.I WAS BOOKED THE GAS ON 3 JAN 2011 .AND I RECEIVED IT ON 19 JAN 2011.BETWEEN THESE I HAD ROAMED MANY TIMES FOR GETTING THE GAS.THE PHONE OF OFFICE IS NOT ALWAYS WORKING.THE BEHAVIOR OF EMPLOYEES ARE VERY BED WHENEVER WE GO TO BOOKED THE GAS THEY USE ABUSING WORDS.WE HAVE TO STAND IN LINES FOR 2 TO 3 DAYS TO GET THE BOOKING OF THE GAS.AND WE GET THE GAS AFTER 20 TO 30 DAYS.PLZ TAKE STRICT ACTION IN ORDER TO IMPROVE IT. FROM-----CHANDRA PRAKASH OLD CINEMA HALL NEAR DAK BANGLA CHHATA (MATHURA) 281401

I had booked refil gas with M/s pattammal gas agencies,Mudichur road tambaram,chennai on 27/12/2010 my consumer No. is 51360.The same is not delivered to me till date.when i phoned and enquare about the delay with the gas agencies,the give the phone no of the delivery man and asked to condact him .when i ask him he dosent respose me.The same thing reapeted in every booking for last 1year.please look in to the above matter

hi i am old customer of indane gas and recently i have shifted to new home which lies under different gas dealer and i have transferred my gas connection from jamshedpur gas agency at telco to marangburu enterprises at gobindpur in the same district. i have submitted all the concerend document but since last 20 day has been over and he is not releasing me the paper and every time he makes excuses that there is shortage of paper from indane due to which he is not able to give me the connection please help me on that.

Dear Sir,

The Nabarun Gas Service (453, Burnpur road, Asansol-713304, Ph[protected], an INDANE distributor is involved in various types of malpractices. While complaining to them, they are very much aggressive and odacious in their response. They always keep their phone engaged during their office hour, so that nobody can book the gas cylinder by telephone. The deliver period has been gradually increased from two weeks to more than one month. Inspite of repeated complaints, they have failed to mend their ways. We request the IOC authority to look into the matter so that we, the customers of Indane ( attached to the above distributor) get trouble free service.

Thaning you.

Customers of Nabarun Gas Service.

sir,

amman gas agencies, elampillai of indane gas had a dealer called chinna thambi. he bought emply cylinder ,gas book and 400 rs from us saying that he will give gas cylinder next day.. but one month left.. no response from him. we want all our things back. take immediate action. or i will have to book a case in court.
his wife has a number [protected]. we want empty cylinder and 400 rs within 2 days.

sir,
i am a indane LPG consumer in Adarsh Nagar, Delhi and the agent of indane LPG is Angad Enterprises. we have the following complaints agaist the agent.

1. whenever we book a refill cylinder through sms then most of the time the same is not booked by the agent, who says that we have not received any sms.
2. the agent/ dealer does not book the cylinder before atleast 25 days of the delivery of the last refill cylinder. on query the dealer says that as per rules we can not book a cylinder before 25 days.
3. most of the time the gas in the refilled cylinder is 3-4 kg less.

respected sir,
we are gone to book gas calender after 23 days to our gas outlet goniana gas service but they asked if you are from local town u are given gas after 23 days and i[censored] are form village u are given gas after 30 days and they miss behave us and asked go to anybody to complaint when we complaint to their sale officer and he also asked to complaint any body and we complaint to their complaint toll free no. [protected] and its complaint registration no. is 66625. we have only one calender on our copy if they are not given us calender then from where we manage our meal we are five person in our family. please sir solve our this problem consumer no 8667, balbir kaur w/o roop singh distributor code 9110396 goniana gas service indane gas

I am a army person and posted at highly counter insurgency area and my family is staying alone at my home town at Vill- Bhairabpur, Post- Amarkanan, Dist- Bankura, WB-722133, India. I had transfered my Indane LPG connection from my old duty station Pune to my home town i.e. Chandra Indane Gas Agency, Macantala, Bankura, WB-722101, India. Forteen month has been gone but they are harressing me as well as mt family and not giving us the connection. I have allready contact to the Customer Support Officer at Durgapur Area Office, but no sollution has been done. Waiting for a sollution................

NK Sovan Kumar Sinha,
113 Field Workshop Coy EME,
C/O- 99 APO,
Pin- 906113.

Hi,

Every time i am having problem in reaching my GAS distributor vendor Gurukrupa

22448068, 22449211,22458991
No.71/1, Mehta Arcade, 15th Cross, 6TH Phase, J P Nagar, Bangalore - 560078

I tried to reach their numbers from 3 days every day making more than 100 calls.
either it is engaged or if it rings not picking up.
I feel they place receiver out and make in engage mode.
If we try to communicate they are very harsh.
I had made complaints in sevral forums but no improvements.
This is every month's refilling booking issue.


Thanks,
Namitha

I am a consumer of Indane Gas under Captain Gas Service Pvt. Ltd., Pratap Vihar, Sector-11, Ghaziabad. Previously upto 03.12.2010 my connection No.4416 was with Khwaja Gas Service, Saveri Gaon, Ghaziabad. Suddenly, without informing me my gas connection was transferred to Captain Gas Service on 04.12.2010. On inquiry on 13.12.2010, the Manager, Khwaja Gas Service told that your connection has been transferred to Captain Gas Service despite of booking gas on 30.11.2010.

I had received last delivery of gas on 16.10.2010, since then, I am making efforts but not result. The owner of Captain Gast said that you will get a letter within 3 days after fulfilling all the formilities (the formilities were completed on 07.01.2011) but nothing has been heard from the agency. Further, it was inquired on 12.01.2011, 14.01.2011 & 17.01.2011, same reply, staff is not available, we will make entry, then you will get the letter at your residence. More than three months have been passed but neither the agency has completed formility whatsoever nor booked the cylendar. How can a common man handle the situation with one cylendar for three months, can be imagine.

It is requested that my complaint may be registered and necessary direction be issued to the GAS AGENCY OWNER to complete the formilities and release the gas cylendar.

Regards,

Dr. VED PRAKASH,
SF-5, M-77, SECTOR-12,
PRATAP VIHAR, GHAZIABAD