Indian Oil Corporation [IOC] Complaints & Reviews

We have indane gas cylinder at home. Since my mother was out of station we are not using the cylinder much. If we are not buying cylinder for more than 6 months gap , will our registration of our indane gas be cut???? The agency says that they will cancel our cylinder permanently. Kindly clarify this.

Dear sir,
I Booked a cylinder on 10.12.2011, twenty two days after the earlier delivery with Indane Gas Agency ZIRAKPUR.My consumer No. is 10314.Till date supply has not been made, despite repeated requests and enquiries.Today on 25.01.2011 when again enquired the attendent at gas agency told that the cylinder will be delivered today as its delivery slip has been issued.But the same has not been delivered up to 6.06P.M. I fear that the gas cylinder has been sold else where.I therefor request you to intervene and get the cylinder delivered today itself.Delay is causing mental agony.
Raj Kumar
Senior Citizen.

My consumer ID is UG 2705, Last all most one year I noticed that delay in supply domestic gas more than one month.According to the dealer's(Unique Gas)rule, they don't accept new booking within 15 days of last booking & supply the gas after 20 days of booking.So it results that we get the next supply 35 days after the last supply.
Having double cylinder is meaningless & wastage of money. It remains empty years after year. Over & above delivery men's dishonesty. So its a terrible situation.Hopping to draw authority's notice.

SIR

I WOULD LIKE TO BRING TO YOUR NOTICE PROBLEM I HAVE BEEN FACING IN ESSENTIAL COMMODITIES , DOMESTIC GAS SUPPLY , MY CONSUMER NUMBER IS 21718 , MY SUPPLY ZONE IS PARK-TOWN CO-OPERATIVE WHOLESALE STORES LTD , 1 &2 DAVIDSON STREET AREA CODE NO:55221211. WE HAVE BEEN UNDERGOING THE TORTURE OF CUSTOMER SERVICE IN SEVERAL MEANS . WE RECEIVE THE DOMESTIC LPG IN VERY IRREGULAR MANNER . RIGHT FROM BOOKING THE CYLINDER TILL RECEIPT OF CYLINDER WE HAVE TO UNDERGO A TORMENT . EVEN FOR BOOKING OR MAKING A COMPLAINT WE HAVE TO GO IN PERSON EVERY TIME , WHICH IS NOT POSSIBLE . EVEN AFTER BOOKING WE DON'T SUPPLY FOR 15-20 DAYS . WHEN QUESTIONED FOR DELAY OF SUPPLY WE GET A REPLY IN ABUSIVE AND FILTHY LANGUAGE . PLEASE LOOK IN TO ISSUE URGENTLY AND RESOLVE IT . my cell phone no is[protected].

I am a consumer of Indane Gas and my agent is M/s Natraj Agencies, Yelahanka Satellite Town. My consumer no. is 5821 in the name of my husband R.V.Narasimhachar. We have two cylinders and the whole idea of having double cylinder facility was to have a continuous service. Now, according to the latest rules, we cannot book a refill until 30 days from the date of supply of a cylinder. This rule is very inconvenient because sometimes when due to high consumption, we exhaust a cylinder within 20-25 days, we end up using the second cylinder for nearly 15 days thereafter, until we can book a refill and then get the supply, as after booking the agency takes nearly 7-10 days for supplying. Recently, we had a wedding in the family and we have exhausted both the cylinders thus and the agency supplied one cylinder after seven days that is on 13th January, against our booking on 5th. We could not book before 5th because of the above rule. We are unable to book the second cylinder until 13th Feb. now. Once again, we may end up exhausting both the cylinders at a time. We are small time domestic consumers and from our track record you can see we are not doing any business or black deals. Why enforce such a rule on us and put us into this difficulty? Because we use gas, we are not given any kerosene supply too. What are we to do in such circumstances? I request you to kindly change this rule at least for domestic users as otherwise, the whole purpose of double cylinder facility will be defeated and consumers will be put to untold misery. These days, electric supply too is not dependable. What should families where both the spouses go out to work do without fuel to cook early in the morning? My attempts to get through the Customer Service Centre of IOC failed. I ended up wasting nearly 2 hours trying those nos.

Dear Sir,

I had booked Domestic Gas filled cylinder(Consumer no.16191) from Indane gas agency, Rudrapur on 04.01.11 but delivery has not been made till date 4.01.11. No response is received at their phone no.16191. They have system to get the gas booked after 21 days of delivery which is strictly followed by them but they fail in their commintment of delivery within 01 week drastically. I can desperately hope for resolution of my issue out of hopeless distribution system.

Thanking you,

(Anshuman Verma)
MIG-105, Awas Vikas,
Rudrapur
Ph:[protected]

Today morning I went kothanur branch indian oil petrol bunk to fill my tank. I have given 100/- Rs to fill my tank I found that half of petrol they have theft as usually what i fill the petrol regular at hennur petrol bunk.

I am staying near Kothanur ,K. Naranayanapura, I am working at doorvanigar as finance Executive. Please any help you call for this mb no. [protected].

Regards
CUSTOMER

MY NAME IS CHANDRA PRAKASH.MY CUSTOMER NO. 6188.I WAS BOOKED THE GAS ON 3 JAN 2011 .AND I RECEIVED IT ON 19 JAN 2011.BETWEEN THESE I HAD ROAMED MANY TIMES FOR GETTING THE GAS.THE PHONE OF OFFICE IS NOT ALWAYS WORKING.THE BEHAVIOR OF EMPLOYEES ARE VERY BED WHENEVER WE GO TO BOOKED THE GAS THEY USE ABUSING WORDS.WE HAVE TO STAND IN LINES FOR 2 TO 3 DAYS TO GET THE BOOKING OF THE GAS.AND WE GET THE GAS AFTER 20 TO 30 DAYS.PLZ TAKE STRICT ACTION IN ORDER TO IMPROVE IT. FROM-----CHANDRA PRAKASH OLD CINEMA HALL NEAR DAK BANGLA CHHATA (MATHURA) 281401

I had booked refil gas with M/s pattammal gas agencies,Mudichur road tambaram,chennai on 27/12/2010 my consumer No. is 51360.The same is not delivered to me till date.when i phoned and enquare about the delay with the gas agencies,the give the phone no of the delivery man and asked to condact him .when i ask him he dosent respose me.The same thing reapeted in every booking for last 1year.please look in to the above matter

hi i am old customer of indane gas and recently i have shifted to new home which lies under different gas dealer and i have transferred my gas connection from jamshedpur gas agency at telco to marangburu enterprises at gobindpur in the same district. i have submitted all the concerend document but since last 20 day has been over and he is not releasing me the paper and every time he makes excuses that there is shortage of paper from indane due to which he is not able to give me the connection please help me on that.

Dear Sir,

The Nabarun Gas Service (453, Burnpur road, Asansol-713304, Ph[protected], an INDANE distributor is involved in various types of malpractices. While complaining to them, they are very much aggressive and odacious in their response. They always keep their phone engaged during their office hour, so that nobody can book the gas cylinder by telephone. The deliver period has been gradually increased from two weeks to more than one month. Inspite of repeated complaints, they have failed to mend their ways. We request the IOC authority to look into the matter so that we, the customers of Indane ( attached to the above distributor) get trouble free service.

Thaning you.

Customers of Nabarun Gas Service.

sir,

amman gas agencies, elampillai of indane gas had a dealer called chinna thambi. he bought emply cylinder ,gas book and 400 rs from us saying that he will give gas cylinder next day.. but one month left.. no response from him. we want all our things back. take immediate action. or i will have to book a case in court.
his wife has a number [protected]. we want empty cylinder and 400 rs within 2 days.

sir,
i am a indane LPG consumer in Adarsh Nagar, Delhi and the agent of indane LPG is Angad Enterprises. we have the following complaints agaist the agent.

1. whenever we book a refill cylinder through sms then most of the time the same is not booked by the agent, who says that we have not received any sms.
2. the agent/ dealer does not book the cylinder before atleast 25 days of the delivery of the last refill cylinder. on query the dealer says that as per rules we can not book a cylinder before 25 days.
3. most of the time the gas in the refilled cylinder is 3-4 kg less.

respected sir,
we are gone to book gas calender after 23 days to our gas outlet goniana gas service but they asked if you are from local town u are given gas after 23 days and i[censored] are form village u are given gas after 30 days and they miss behave us and asked go to anybody to complaint when we complaint to their sale officer and he also asked to complaint any body and we complaint to their complaint toll free no. [protected] and its complaint registration no. is 66625. we have only one calender on our copy if they are not given us calender then from where we manage our meal we are five person in our family. please sir solve our this problem consumer no 8667, balbir kaur w/o roop singh distributor code 9110396 goniana gas service indane gas

I am a army person and posted at highly counter insurgency area and my family is staying alone at my home town at Vill- Bhairabpur, Post- Amarkanan, Dist- Bankura, WB-722133, India. I had transfered my Indane LPG connection from my old duty station Pune to my home town i.e. Chandra Indane Gas Agency, Macantala, Bankura, WB-722101, India. Forteen month has been gone but they are harressing me as well as mt family and not giving us the connection. I have allready contact to the Customer Support Officer at Durgapur Area Office, but no sollution has been done. Waiting for a sollution................

NK Sovan Kumar Sinha,
113 Field Workshop Coy EME,
C/O- 99 APO,
Pin- 906113.

Hi,

Every time i am having problem in reaching my GAS distributor vendor Gurukrupa

22448068, 22449211,22458991
No.71/1, Mehta Arcade, 15th Cross, 6TH Phase, J P Nagar, Bangalore - 560078

I tried to reach their numbers from 3 days every day making more than 100 calls.
either it is engaged or if it rings not picking up.
I feel they place receiver out and make in engage mode.
If we try to communicate they are very harsh.
I had made complaints in sevral forums but no improvements.
This is every month's refilling booking issue.


Thanks,
Namitha

I am a consumer of Indane Gas under Captain Gas Service Pvt. Ltd., Pratap Vihar, Sector-11, Ghaziabad. Previously upto 03.12.2010 my connection No.4416 was with Khwaja Gas Service, Saveri Gaon, Ghaziabad. Suddenly, without informing me my gas connection was transferred to Captain Gas Service on 04.12.2010. On inquiry on 13.12.2010, the Manager, Khwaja Gas Service told that your connection has been transferred to Captain Gas Service despite of booking gas on 30.11.2010.

I had received last delivery of gas on 16.10.2010, since then, I am making efforts but not result. The owner of Captain Gast said that you will get a letter within 3 days after fulfilling all the formilities (the formilities were completed on 07.01.2011) but nothing has been heard from the agency. Further, it was inquired on 12.01.2011, 14.01.2011 & 17.01.2011, same reply, staff is not available, we will make entry, then you will get the letter at your residence. More than three months have been passed but neither the agency has completed formility whatsoever nor booked the cylendar. How can a common man handle the situation with one cylendar for three months, can be imagine.

It is requested that my complaint may be registered and necessary direction be issued to the GAS AGENCY OWNER to complete the formilities and release the gas cylendar.

Regards,

Dr. VED PRAKASH,
SF-5, M-77, SECTOR-12,
PRATAP VIHAR, GHAZIABAD

Sir,
I had already posted a complaint but that was incomplete. for your instance my customer I.D is 16227.
and the name of agency is RUKMANI GAS SERVICE, nirala nagar, lucknow.

Dear Indian oil Team,

I am a customer of Indane gas service since 1988.
My consumer No is: 00790
One more no is on the blue book which is mentioned as Termination Voucher No: [protected]
Customer Name: Braj Kishore pathak

I am a Jharkhand Govt. Employee. As my job is transferable I have been transferred from Nirsa to Dhanbad & so I require to transfer my Indane gas connection from Nirsa (Maa Shakti Indane Gas Srevice, Near Cooperative bank campus, Nirsa Dhanbad) to Dhanbad( Indane Vighnesh Agency, Housing Colony, Bartand, Dhanbad).

But Your franchisee Vighnesh Agency is not cooperating in transfer.
He is demanding the following documents:
1) Affidavit(He has given a format of declaration)
2)Pan Card
3)2 Photographs.

I can provide the Pan Card & photo.
In Dhanbad, Now-a-days Revenue stamp is not easily available so I am unable to make an Affidavit.
As I am very old customer of Indane Gas, why Vighnesh Services treating me as a new customer?

Kindly help me in transferring my connection.
I will be very greatful to you for your cooperation.

Awaiting Your reply,

Braj Kishore Pathak
Mob: [protected]
A loyal Indane Gas Customer

Dear Sir,

I have been holding Gas Connection thriugh Maruti Gas Agency, Manjalpur, Vadodara. Since Last one year, I have been facing issue of delay in gas refill. Earlier delay was upto 15 days but since last two months, it has become around 20 days.

Could not understand reason behind this?

How come only particuler dealer faces supply problem within a city?

Hope this problem of delay solves as sson as possible and somebody really looking in this matter.

Thanks
Kaushal