Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir/Madam,

I want to say that i am a consumer of Indane Gas from Sonepat. AS I am suffering from bad services from my distributor "Arvind GAs Agency (Indane LPG Distributor)" Kabirpur, Sonepat.
I book my gas cylinder on !-12-2010. But there is no response from their side till[protected]. There is npbody to attend my call. All Ph Nos. is Switch off
Please look into the matter as i am sick of this service.

From ARPAN JAIN
Consumer No. 22562

Expired cylinder and misbehavior

My consumer no.71554 and I am a resident of T1, Shri Balaji Apartments, 7/9, Sanakarapuram First Street, Choolaimedu, Chennai - 94 (My cell No. is [protected]) M/s Bashyam Gas Service, Kodambakkam, Chennai (Indane Gas) is the distributor for my connection. I have booked for a cylinder 25 days ago. At that time they told me within 15days it will come. Today (22/12/2010) one guy came with an expired cylinder (It was marked as C10, means already expired). When my wife told him to change the cylinder, he is not willing to change and he is compelling my wife to take the expired cylinder. Since it is an expired cylinder she denied to take the cylinder. He started scolding and went off with the cylinder. When I am trying to contact Bashyam Gas to complaint about this they are not picking up the phone.

Kindly look into the matter and ask the distributor to give a valid cylinder, and have some system to ensure only valid cylinders are distributed to end users.

Hi ,

This is to report that i was cheated by the Petrol Bunk staff in IOC petrol bunk located between Kudlu Gate and Hosa Road junction. I paid a sum of Rs-200 for filling up petrol and while tendering the money the Staff quickly pulled out the nozzle saying that petrol was indeed filled for Rs200.

I am quite sure that they have not not even dispensed Petrol for Rs100.
However i was short of evidence and hence i am resorting to this complaint. I am quite sure that my complaint won't reimburse my money. I only wish action is taken to curtail such mailpractices in future si that the common man is devoid of being fooled again.

Hope there will be some action on the erring staff.

Thanks,
HG

We have registered with Balaji gas ambattur(Indane) for refill on 08th dec 2010 and waiting list no;3773. consumer no:36681. Till today (21st dec 2010) we have not received the gas.
They are ensuring that the phone is always engaged from 09.00 am to 5.00 pm.
If cell phone and SMS booking and reminding is introduced with all the Gas distributors, then everything can be recorded. and erring agencies, can be get caught easily and taken to task. will the Gas division of IOC do something on this?...Rkumaraswamy consumer

I mr. Mukta Ranjan Ghosh consumer No.5565 customer of Indane gas distributor of M S Factory co operative credit stores 96130031 booked my gas cylilinder on 26/11/10 , bu the delivery still pending. I have a complaint in this site two days ago, but still they did'nt response us. is their any solution of this monopoly. no one providing me any response , either from their booking office or make a complaint in consumer forum. please help me , I am in trouble from last 25 days. because this delay process forcing us to buy a cylinder from outside at over-rate, and thus the black market is spreading.

There is no system of delivery of LPG cylinder.After booking the cylinder we always inform them about maturity date.They do not give responce even after 3 -4 recalls.recently we booked our cylinder on 26.10.10 ( cosumer no.- 23662 / Vivek Pandit)and we waited up to 14.12.10 but we did not get the cylinder.Then we recalled them 5 times but till today( 20.12.10 / 0730 pm ) result is same.I am in a private job and it is very difficult for me to do this repeatedly. so please do needful.

Regards
Vivek Pandit

DEAR SIR,

I, MEENA KETAN PANDA OF A.N.GUHA LANE, SAMBALPUR (ORISSA) IS A CONSUMER OF INDANE GAS BEARING CONSUMER NO.18851. THE DISTRIBUTOR OF THE GAS IS LIPI GAS SERVICES, SAMBALPUR. THE SUPPLY OF GAS CYLINDER ON BOOKING IS ABNORMALLY DELAYED.
AS THE MOBILE NO. OF YOUR COMPANY SALES OFFICER GIVEN BY LIPI GAS SERVICES, SAMBALPUR IS NOT CORRECT, I COULD NOT CONTACT HIM. THE DISTRIBUTOR HAS ALSO NOT DISPLAYED THE NAME AND CONTACT NO. OF THE PERSON(S) TO WHOM WE WILL CONTACT AT THE TIME OF OUR DIFFICULTY.

I HAVE BOOKED FOR REFILL CYLINDER ON 09.11.2010, BUT TILL DATE I HAVE NOT RECEIVED THE GAS CYLINDER.

AS ONE MONTH AND TEN DAYS HAS ALREADY PASSED ON BOOKING FOR A CYLINDER HAS ALREADY DELAYED I REQUEST YOU TO LOOK INTO THE MATTER AND TO TAKE STEPS FOR DELIVERY OF REFILL CYLINDER AT AN EARLY DATE.

YOURS FAITHFULLY,

MEENA KETAN PANDA

Sir,

I am residing at Medavakkam, Chennai - 100. Oflate I am facing lot of problems with the gas agency, supplying cylinder for domestic purpose. My Costumer ID is 41350. The supplier is Rose Gas Agencies (Indane Distributors), 73, Medavakkam Main Road, Adambakkam, Chennai - 600 088.

After 9-9-2010, I had booked cylinder on[protected] over phone for which they had alloted waiting list No.5542 and informed that the cylinder will be supllied within 20 days. But again when I enquired on[protected] and followed up with them continuously on[protected],[protected],[protected],[protected], they gave the same type of reply stating that the cylinder will be supplied within 2 days. Finally, I received the cylinder only on[protected].

For your information, there was a gap of nearly 3 and half months between the supply of cylinder i.e. the last one was supplied on 9-9-2010 and now the cylinder was supplied on[protected] which is more than 3 months. How do you expect the consumer to lead his family?

At the first instance, all the phone number of Rose Gas Agencies are always lying dead. Even if we get the line once in blue moon, proper response is not given by the agency. Though I have lodged the booking on[protected] the date mentioned in the bill was[protected]. I don't understand the logic behind it.

On the one hand Indian Oil Corporation is boasting that consumer need not wait for 21 days to book the cylinder but on the other hand people have to wait for months together which is quite atrocious. We deserve reply from the Corporation for this. Kindly initiate remedial action and avoid inordinate delay in supply of gas agencies. Also I request you to instruct the gas agencies to behave in a responsible manner with the costumers.


Yours faithfully,
Achuthan,
New No. 2/305 (Old No.2/273A), Nehru Street,
Dr. Ramaiah Nagar, Medavakkam, Chennai - 600 100.
Email ID: [protected]@yahoo.com

I am customer of indian oil corporation and i have LPG Connection of indian oil. my agancy is k2 international in sarita vihar at south delhi. i am calling on the agancy the phone numbers are busy all day every time. some people are complained for this aganacy time to time. but no any solution to give them. plz take some action for this agancy thats way i use our gas facility with out any problem.


Sunil kumar

Dear Sir,

I had registered at Rashmi Gas Agency, Bangalore.
My Customer ID - 36348

Today delivery boy come to my home to deliverd th GAS.
But As per Bill Rs. 361/- is payable But Delivery boy asking 20 rs extra
Such that 381/-
We not give him 20/- Extra so he not made delivery.and bringback the cylender.
is there any clause to pay him extra then suggest me.
other wise tell to Rashmi gas agency to make delivery immediately.



thanks
Gopesh
[protected]

Sir,
I am an Indane customer with SHANKER GAS SERVICES,PARBATTI CHOWK,BHAGALPUR-853204.BIHAR.The cylinder that has beet delivered to my place has expired back in 2008.Its been 3 yrs that the cylinder is been expired and is still in circulation.This is exactly like a bomb being delivered and you never know when will it explode.When we tell the delivery boy that this is an expired cylinder they reply that i dont know about this you complain to the agency. When im trying to make complaint no one is receiving the phone or disconnecting it.Since in our country there is lack of awarness people dont know how to check expiry date and they take expired cylinders.This is the utmost duty of the agencies to check expiry date and then deliver.They cannot risk the life of people.I kindly request that an immediate action should be taken and our cylinder should be immediately replaced.Even care should be taken that such cylinders that are expired should be removed from circulation.My consumer no is - S22815.
THANKING YOU IN ANTICIPATION.

RESPECTED SIR,
MY GAS DISTRIBUTOR SHYAM GAS SERVICE KHATAULI DISST. MUZZAFARNAGAR U.P CONSUMER NO. 3931 NAME OF MY FATHER SH. VED PRAKASH AGGARWAL BOOKING DATE[protected] AFTER 21 DAYS.WE HAVE PROBLEM THAT DEALER NOT SUPPLY GAS CYLINDER IN PRESCRIBED TIME LIMIT&BEHAVE VERY ROUDLY. I HAVE COMPLAINT ON TOLL FREE NO. [protected]. COMPLAINT NO. 58015 DATE[protected] & COMPLAINT ASM MOBILE NO. [protected] .SO MANY TIMES I HAVE COMPLAINT BUT THERE IS NO SOLUTION . PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE.

I have an connection of INDANE GAS in the name of my wife whose consumer no is 21518.

The connection is with M/S Anubha gas agency D 18 Pandav Nagar Delhi 92 , my connection is of single cylinder. On 25/Nov/2010 my wife has applied for double cylinder.Anubha gas agency asked her to deposit one Registered letter by which they inform her for release of double cylinder.

My wife submitted Registered letter with the agency . The agency said they sent released letter through registered post vide RLA 4577 dated 29/11/2010 regarding release of second cylinder.
Unfortunately that registered letter not yet received by my wife till date .

My wife approached the agency they said so rudely that confirm from post office we will not issue cylinder without letter though they have duplicate /office letter copy with them but clearly refused to issue the cylinder. It is not out fault the mis-happening may be at post office end .

I request you to direct M/S Anubha gas agency to issue second cylinder and teach them to behave the customer politely instead of rudely.

Thanks
Raj Kumar

customer no. 775 name Anshvi yadav. At ORDINANCE GAS sewa, OFD ESTATE, home delivery of domestic gas of booking 08th NOVEMBER 2010 is not done. Though it is done for customers who booked gas after 08TH NOVEMBER. This has happened in between 08th and 16th december 2010. I have approached gas agency 6 times in this period...

Dear Sir,

My name is Krishan Singh Shekhawat and My Consumer No. is 19935, M/s Niranjan Gas agency is not deliver the gas at time , also many time they show their records that they has deliver the Gas , You Know very well that Cylinder Boy can’t deliver the Gas without Entry in Dairy and get the Refill Voucher , I have check with gas agency many time’s when Gas not delivered to me but they show in their system that gas has deliver , I think that they are doing Black marketing of LPG ,

Also from last 2nd December I Try to Call their office , but nobody was pick up the call and no Response from their side ,even their Manager Mr. Durga Singh (As per Staff they are the Manager) [protected] also not Pick up my call ,

You are Request to Please Look in this matter and help me ,

Krishana Singh Shekhawat
+91-[protected]

Consumer No. 13481
Name of Consumer : Imtiaz Pasha
Address : 46, 1st Street, Balaji Nagar, Royapettah, Chennai 600014

Distributor : KTS Gas Agency
Hari Mansion, JP Ave, 6th Street, Radhakrishnan salai, Mylapore, Chennai 600004

Dear Sir

Kindly note that we had placed an order for a refill 45 days ago and till date it has not been delivered.
Its extremely difficult to get the Agency on the telephone because they do not pick up the telephone and if we manage to get them on the line by sheer luck, they respond very rudely that they will send the refill.

The staff and the Manager think its their birth right to be rude to customers.

The Agency is very popular in selling the gas cylinders in the black market and abviously they are not interested in serving the customers for whom they have been appointed as Distributors.

I would request you to send in your vigilence team to check their logs and registers.

Kindly look into this complaint on an urgent basis.

Is there no end to this harrassment as this must be happening daily to thousands of consumers? Cant IOCL manage and control its Distributors ?

Best Regards

imtiaz pasha
[protected]

Hi, I have been filling fuel at the Indianoil Petrol Bunk at Kodihalli, Old Airport Road, Bangalore for the last few years. I have had instances where they have cheated me and I got to know later. But I still go there as I know that they cannot cheat with the measurement equipments. But today was the limit. I went there at 8.10 am today - 16DEC2010. I asked the guy to fill normal petrol for Rs.1000. He instructed the boy who was helping him to fill 15.09 litres, which means he was planning to charge Rs.66.26 per litre. When I asked him how much the premium petrol was, he said he did not know, which was ridiculous. I questioned him again on the petrol price but he did not have a proper explanation or price. I then asked him not to fill and left the bunk.
On an earlier occasion, they diverted my attention to the tyre of my car and filled in petrol only for Rs.1108 when I had paid them Rs.1500. Records of this should exist in the bunk. Luckily for me, my friend, who is an Inspector with Central Excise was inside the car observing this and the bunk guys could not see him. He pointed this out and they immediately filled in petrol for Rs.392. Then I realised that I had been cheated on many occasions earlier, as they guy who usually filled petrol for my car used to engage me in conversation everytime and thus, he used to fill much lesser than what I paid for, and as a result, my mileage was drastically low. I trusted that fellow since I used to see him everytime.
You can check this out by just visiting the bunk and acting like a customer who wants to fill fuel. Please try all the 3 dispensers.
Kindly take action against these fraudsters.
Thank you
Subramanian
66432303

Dear Authority,
I booked a gas cyender from Caption Gas Agency, Sector 12, Pratap Vihar, Ghaziabad (Connection No 89723) on 3rd Dec 2010 and the same is not yet delivered i.e. till today 15th Dec 2010. After enquiring about it I came to know that it will take 3-4 days more. This is normal pracitce adapted by the agency with every one that they will not deliver the cylender before 15 days from the date of booking and also the next booking they do not register before 3 weeks from the delivery date. So effectively it take 35-40 days to get the next cylender. We all are facing a big problem. Please try to eradicate it.

With Regds:
Dr Divakar Yadav

RESPECTED SIR
i am ankur jain. i m live in chhatarpur.

NON SUPPLY OF GAS AFTER BOOKING

I BOOKED MY GAS TO INDANE GAS AGENCY CHHATARPUR 50 DAYS AGO (25 OCT 2010) BUT STILL COULD NOT RECEIVE THE CYLINDER. THEY ARE NOT RECEIVING MY CALL.I REQUESTED TO THE SUPPLYER OF MY AREA (INDANE GAS AGENCY, CHHATARPUR). HE SENT HIS WORKER WITH A GAS CYLINDER . bUT HE GIVE THE CYLINDER IN MY NEIGHBOR. THIS PROBLEM CREATED MANY TIMES WITH ME. PLZ GIVE ME A POSITIVE RESPONSE. IT IS RELLY SAMEFUL OFFENCE . PLEASE TAKE ACTION AGAINST THIS OFFENCE.
TRUE HONEST INDIAN



ANKUR JAIN
[protected]

Sir,
In my town there is always shortage of Gas Cylinders. Black Marketing of same is on higher side. Gas Agency owner is not suppling the cylinders to the consumers in time. It is always 2 to 3 months late. From 1 cylinder it is very difficult to run the kitchen. Agency always cry for shortage of money. Please do the needful for consumer need, you may warn the dealer or cease his dealership and allot this to anyone else.