Indian Oil Corporation [IOC] Complaints & Reviews

Sir,
My consumer no.JE 49450/ I hve registered for gas delivery on 30th December 2010 Booking No.18543 .
But till date i have not yet recieved my gas cylinder . We have approached Rose Gas Agencies, Adambakkam several times. No proper response and ladies working there asked us to take delivery from them if it is urgently needed. This problem is continuous throughout the year . upto date not received gas cylinder for more than one month 10 days. please take immediate action.

ADDRESS OF MY GAS AGENCY
Rose Gas Agency,
(Indane Agency),
Medavakkam Main Road,
Adambakkam
Chennai-88.
Thanking you
Yours faithfully,
V.Ganeshkumar

I Vivek Gautam customer of your company since 4 year in Rewa Gas Service, Rewa (M.P.) -486001. i suffer the problem of refilling the cylinder because the agency Representative told the boundation of booking after 21 days of previous booking . so please clarified your norms of cylinder booking to me. thanking you, Cell- [protected]

I was able to lodge a complaint. Please try some other time.
This helps. Turnaround time is 2 days.

1. Sir I am a customer of M/s Alaka Gas, Bhubaneswar having consumer No. A-15824.They have not delivered me gas till 23.8.2008 though I have booked gas on 11.8.2008 personally. Last time also I booked gas on 21.7.2008 and the gas was delivered to me on 29.7.2008. 2.They are not receiving phone calls from the customers. They always keep their phone in busy mode. The phone is actually not busy but whenever we make a call the computerised voice comes "the subscriber is busy please dial after some time". Hence every customer has to go to their office to book a gas. Everytime when we book a gas they harras us to deliver it. 3.Everytime their delivery boy demand a minimum of Rs. 5/- for every gas cylinder and we are compelled to give otherwise they delay gas delivery knowingly. 4. This is a regular habit of M/s Alaka gas. They black gas to the industries at Rs.450/- per cylinder and delaying supply of LPG to the genuine consumers. Kindly take strick action against M/s Alaka Gas and help the consumers. Thanking u and hope to get justice soon.

I am a customer of Alka gas consumer no- 33190, i am dissatisfied on their service very badly. Their behaviour is bad. Not attains calls, I booked a gas on 29/10/08, there is no response, after 15 days when i call they not know wheather i booked or not

They don't receive phone any time. It is very difficult to book for refill. Please advise to introduce online booking system

I have faced this harassment umpteen times and had approached the incharge Mr.Harihar Badajena who simply laughed when I informed him about the non functioning and busy telephone service. He himself gave me his number but he does not answer his own phone. I dont know whaere to complaint. Perhaps the consumer court is the best place to register our complaints.

The service provided by Alka gas egency is horrible.No body picks the phone.It will be always in busy mode.During lunch time the phone will ring but no body will pick the phone.Today I tried from morning 10am to 1pm.The phone was busy but from 1pm to 2pm both numbers were ringing but no body picked the phone.Again from 2pm onwards the phone is busy... Do not know what to do.I cannot go the office also as my office timings are 9 to 5.30.Govt should take proper action against them.

alaka gas — non delivery of gas cylinders on time

sir, with due respect i would like to bring to your notice that some middle men are actually tarnishing the name of the so old and reliable "alaka".
u might have got news from else where also that the people who are on the other side of the phone are not picking phone at any hour we call...niether do they respond fast when we personally lodge a complain.
my customer no is A 20807 ...i would like to forward to you my latest plight. i have booked a gas on 11th of may and have not received the delivery till now ( 20 days almost). we have to wait for the gas and we are not able to go out for many of our urgent works.
with due respect i feel u will look into the matter seriously and take responsive actions.

My family stays in Bhubaneswar and I am away on duty elsewhere. It takes about 15 days to get a cylinder refilled and thereafter you can book it after 15 days of delivery. Therefore the other cylinder has been used for 15 days by the time registration for a new cylinder can be undertake, As per rules of the IOC, they do not issue within 21 days. In case a cylinder is consumed in less than 30 days, then one will have to go without gas for some time. Can you please look into this and ensure that rules of the IOC are complied with, i.e. you have to deliver cylinders within 4-5 days.
Thanks.

I want a new connection. Plz provide me the procedure for new connection.

Gas Cylinder not received till date

consumer no 16130 K.Mishra

Sir I am a customer of M/s Alaka Gas, Bhubaneswar having consumer No. 16745.They have not delivered me gas till 22.09.10 though I have booked gas on 27.08.10 personally. 2.They are not receiving phone calls from the customers. They always keep their phone in busy mode. The phone is actually not busy but whenever we make a call the computerised voice comes "the subscriber is busy please dial after some time". Hence every customer has to go to their office to book a gas. Thanking u and hope to get justice soon.

Indane/Alaka Gas, Bhubaneswar Complaints - Non-delivery of gas and non-taking of phone calls.
Non-delivery of gas and non-taking of phone calls.

1. Sir I am a customer of M/s Alaka Gas, Bhubaneswar having consumer No. A-21672.They have not delivered me gas till 5.01.2011 though I have booked gas on 17.12.2010 personally. 2.They are not receiving phone calls from the customers. They always keep their phone in busy mode. The phone is actually not busy but whenever we make a call the computerised voice comes "the subscriber is busy please dial after some time". Hence every customer has to go to their office to book a gas. Everytime when we book a gas they harras us to deliver it. 3.Everytime their delivery boy demand a minimum of Rs. 5/- for every gas cylinder and we are compelled to give otherwise they delay gas delivery knowingly. 4. This is a regular habit of M/s Alaka gas. Kindly take strick action against M/s Alaka Gas and help the consumers. Thanking u and hope to get justice soon.

Yes, I am also a sufferer. And all my other friends and colleagues face same problem. Some other gas agencies like Bharat Gas have introduced SMS booking system (one of my friend told). As you SMS the gas is booked and they have to deliver within 15 days.Hope Consumer Services authorities should facilitate to statrt online booking and SMS booking system.

But such disciplined way of living is not accepted by Governance System of India. People should suffer so they would request to admin, politicians, police and judiciary. This ensures government to have greater control over people.

I do agree 100% about the employees' poorest response towards the customers' phone calls.

Sir,
I am a consumer of ALAKA. Its service is outrageously disgusting. Never do they pick up telephones. I am consider myself fortunate if telephone call is taken by them after trying for hours together. Booking a refill is a nightmarish experience. I have sent many complaints to INDANE. But, I domt know why they are afraid to take any action against them. I have even asked INDANE to allow me to migrate from INDANE to HP GAS, but to no avail.

BISWA KETAN DAS
5June 2012
.biswa.[protected]@sbi.co.in

I am a consumer of alaka distributors, bbsr having consumer no-29118 (shashank bhusan behera) . Everytime i call to book a gas delivery the phone keeps on ringing, no one ever answers it . Thus we have to travel all the way to the office for a booking . Its quiet a disgusting experience . And its even more disgusting to see that after so many complaints you are not taking any actions against it . It would be quiet easy if you start online bookings so we would be free from the burden of calling the office hundred times a day for a booking . Hope you will take some actions against it as soon as possible .

Indane Gas — delay in gas connection

I have registered for new gas connection on 21.07.2008 at Sukhdev Vihar gas services. I was told that within 10-12 days I'll be getting the connection.
All the paper works (like verification of address etc.) has been done.
still I have not got the connection.
I request IOCL authority to intervene and solve the issue

Indane Gas — new connection delay

Sir,
I have inquired about the new gas connection in the Nripro gas agency munirka village new delhi-110067, at the time of enrollement the issuing athority has gave aconfirmation that i will receive my connection withina week or 10 days of enrollment but now they are saying that i will receive a new gas connectionafter two months of the enrollement date without giving any cause, now i am in dilemma what to do in such hectic season. please guide me regarding this and whatever measures possible so that i can rely on the authorities like this. thanks

Indane Gas — Delay in New connection

Hi,

we are customer of indian gas .my gas Agency name is kavitha enterprises #98, manovana, bhashastry memorial hospital, vijayanagara, bangalore.Ph- [protected].23302098.
i want to take new connection, trying from past 3 months, 1st time i went to kavitha enterprises agency they told me now regulater is not available and all.i asked them for new connection can i book now, they told me no not required.from past 3 months i m going and coming they are teling same thing reggulater is not available.last week i went they told me have you booked, i said no, they told me book it sir and all.
then booked for new connections on 13/12/2008. i called to agency on 29/12/2008 in the evening, they said come tommorow and take it new connection and all. i took leave from office and i went they told no requlater available, i said yesterday i called to ur some one pick up and told me come tommorow and all now you are telling not available and all.they are taking nonsense words and all.from past 3 months i am waiting for New connection.till here i dint get... i have ration card and all. but no use...they are not speaking good with good words.Pls do the need full ASAP.

Thanks and regards
Nataraj.S.M
[protected]

Indane Gas — Delay in Indane Gas Connection

Hi,

I applied for Gas connectin On 22.11.2008 for Indane gas at Kalpana Gas agency located at Kukatpally.
Application Number is 576.
Till now i didn't get any communication, when i enquired for the same their response is very poor.
their behaviour with customer is also very rude.

Regards,
Madhukar
[protected]

i am sanjeev kumar from budha colony patna.i need a new connection of indian gas. my adress - sanjeev kumr, c/o brinda tiwary, 3b, budha colony, duzra chak, patna - 8000

Indane Gas — delay in connection

I Lawrence from St.Thomas Mount, Recently I shifted from pallavaram. Since 1st week of June 2010 I am asking the GAS TRANSFER CONNECTION (INDANE) in Sridhar Gas Agency, Alandur. Till now they says no documents available wait for some time. I said my cyclinders going to finish I have 3 kids. Totally 6 persons in house. How can I manage? they dont bother about anything. Repeating the same word. What shall I do now?
my email id - [protected]@rediffmail.com

My self Suman kumar jha. I have registered for the new connection on 2-Sep.-2010. at the Verma Gas Agency, pal market, mandawali, new Delhi.My registratio No. [protected]. according to the agency owner i got my connection with in 20-25 days. But still i am waiting for my connection. the paper work is all most done.
So sir I request you that you please procced my request.

Thank you

Suman Kumar Jha
[protected]

I am Narender, Kodangal (m), Dist Mahabubnagar AP.

2 Month Complted New Connection

no Indian gas

Please the request Cell [protected]

I have booked my gas by mobile no.[protected] on[protected] amd my booking no. is 4 in ro chatterjeehat gas service, HOWRAH.I have not yet got supply and company is saying
there has been no booking.Please do needfull.SOMES KUMAR DAS

my consumer no JT 8624.my dealer is JYOTI KALASH GAI GHAT PATNA.MY COMPLAIN IS THAT JYOTI KALASH IS NEVER SUPPLYING GAS ON TIME.AFTER BOOKING THEY SUPPLY GAS AFTER ONE MONTH OR MORE.THIS IS THE COMPLAIN OF ALL THE CUSTOMER.THE VENDOR IS OPENLY BLACKING THE GAS IN 700 RS.THE DEALER STAFF IS SAYING THAT AADMI KA KAM CHAL HI JAATA HAI.I REQUEST AUTHORITIES TO TAKE THE MATTER SERIOUSLY AND TAKE ACTION ON THE ERRING DEALER

My name is Debabrata santra. The gas is booked in my father's name. our consumer no is UN15533.On 12th october I recieved an sms saying thatagainst my booking 256035 cash memo 2064 has been generated and the cylinder will be delivered shortly but now one week is over and we had yet not recieved the cylinder. This happens on every booking.Kindly look into this matter as we are facing great problem due to this type of delivery

Regards,
Debabrata Santra

Indane Gas — Undue delay in delivering of gas cylinders

My consumer number is 64922 held with BP gas agency, Kowiar, Trivandrum with telephone number[protected]. I had booked a gas cylinder on 15.09.2008 with booking priority number 3727. Till date that is on 06.10.2008 we are yet to get the refill cylinder, and the latest excuse given is that their supply to our area is only day after tomorrow the 08.10.2008 which happens to be a holiday, you will get the idea of their fooling of customers. Kindly check whether the agency is misappropriating the booking priority and delivering out of turn which is what is suspected. This has been happening over the last three months only prior to which they were keeping up delivery schedules. Kindly look into the matter and revert by return mail failing which I will have to use the RTI act to get the required information.

Regards

Sivarajan

gas — undue delay in delivery

I had booked the gas on 5 sep and delivert was made on 20-9-08 and they were not allowing booking unless 26 days are completed from the date of delivery and the next supply is made 10 days after the boooking date.

Whereas other agency are allowing booking after 26 days from the date of previous delivery but they deliver in two days from the date of booking. I my agency thereis delay in delivery by more than 10 days and also the next booking can be made after 26 days . They do corrupt practices like selling domestic cylinders to commercials instituion at double the price and delay supply to domestic customers

I wish to change the agency inone place to another ageny in the same place which they are not allowing kindly advice When there is better service availiable why should i suffer with this agency and more over he deamands around 20 to 30 rs on delivery of cylinder whereas others charge only Rs5

Indane Gas — No response and supplying gas with a premium amount

Dear all
It is very reticulous, the Govt. says they are giving Gas with a subsidy Rs. 50/- and they stamped in that recept, Rs. 50/- subsidy given on supply of cylinder. There is no use for subsidy of Rs. 50/- Till today i was not received Gas after booking of 45 days. Eventhough they are selling in block ie. Rs. 610/- No body will take care about all, and Govt. themself encouraging them to sell in block. Middle income group ladies facing so many problems. There is no any supervision on Gas dealers. Particulary every Gas agency behind some Political leaders support also there. In Madhapur Indian Gas Agencies M/s. Venkata Sai Gas Agencies, Jubilee Hills, Madhapur.
Daily we are calling them on Phone No.[protected]/[protected] one Mr. Ashok Rao is not responding even 45 days also. But they are using Truck strike even they are having stock also. Hence there is no Govt. supervision on this. The entire episode Indian Gas officials are also there i[censored] call their office in Himayatnagar no body respond against complaints, even they will not lift their phone also. This is the indication of the irregulorities. May please save the peoples My dear Govt. officials and Indian Gas Officials. This is my humble request to those who are involved in this scalms. Definately you will be in soup. Some body will come for all and punish you who are doing all scalms.
kvrao

Indane Gas — UNDUE DELAY IN SUPPLY OF REFILL GAS CYLINDER

Sir,
I am mailing this complaint as Vice President of our association. I wish to bring to your knowledge the undue delay made by M/S Raghavendra Gas Agencies Avadi Chennai 600054.
The refill cylinder is issued by the agency after 20 to 25 days of booking of the cylinder and in some cases the cylinder is issued only after 30 days, which is creating lot of hardship to consumers in our organisation. The owner of the agency when contacted in person for the same she abused the consumer and threatned that refill cylinder will only be given after 35 days, which is highly irregular.
In this regard has Vice President of our association, I request your kind intervention in this matter.


Thanking you

Sundar Rajan
Vice President
JRS Resident welfare Association
Jyothi Ramalingar Street
Kavarapalyam
Avadi, Chennai 600054

Sir

1. I am watching delay delivery against lpg booking of Sharma Gas Agency (Tel No[protected]/67/68) since last three month. Their attitude of service seems to be clear black marketing.

2. They never denying their service but alsways making us fool

Indane Gas — Undue Delay in Delivery

My Consumer no. 34215....Indane gas (P L Gas Agency) was booked on[protected] and am yet to get delivery. Phones don't get picked up, and the distance to the Gas Agency is great, and it is not possible to visit there just to query.
Something needs to be done so that these dealers are more consumer friendly.

petrol bunk cheating — petrolbunks cheating

Hi,
Recently i observed that many petrol bunks are cheating people by pouring only 800ml for 1litre petrol.

Eg : Chaitanya puri's petrol bunk in Hyderabad are cheating people by pouring 800ml of petrol ( though the meter shows reading as 1ltr the actual amount that come out is only 800ml )
If people get the bottle they pour the petrol from different pump. they dont pour the petrol from same pump as they do for bikes/cars.

Please take necessary action for cheating the people in this way.

Thanks
srav

The best place to find thieves is the petrol bunks. I have had several times bad experience at Ganesh Service Station, Nh9, Main Road, Hydernagar, Kukatpally. But I am writing for the first time because they are cheating so badly and worst these days compare to past. They are cheating by about 25% of your money. So if you fill 100 rs petrol you hardly get 70 rs worth of petrol. This 25 rs is clearly being stolen and distributed among the petrol bunk manager and the thieves standing on dress holding the dipenser pipe. I got cheated by about 300 Rs yesterday. I gave 1000 Rupees to fill petrol in my car on December 18 with and the receipt number is 11213. I got cheated openly. I was clearly watching the meter reading for the amount. Suddenly the guy distracted me by showing an a new hoarding of Indian oil about some offer when the meter reading for amount was 700, I turned to see the hoarding for just 2 seconds and the reading changed to 1000 in 2 seconds. Though it took more than a minute to reach 700. When I asked the guy, Did he fill the petrol for 1000, he said, yes I filled complete 1000, and he ran away to show his busyness with other customers. There are 3 guys involved in that cheating, the first one was the fat guy who collects money holding a bag, second one was a fair color thin guy who hold the pipe to dispense the petrol and the third one was an average health black guy standing on the other side of the machine, looking invisible and changing the meter reading quickly using the button panel on the left side of the machine. There is a need to catch these thieves first because these are more dangerous than those professional one's work on night.

ya even i experienced the same thing every day ... but i am very cautious ii will scold if some one distracts me in the middle but how long this system continues there must be some end

i had booked a gas refill on 10/01/2012 and was confirmed to get it in 15 days time but still waiting for it. on asking the agency they denied of any booking. and asked me to go for online booking. previously on 25/01/2012 they had confirmed of delivery the next day. the agency is Aman Gas Enterprise. Ph.no. of the Agency is[protected]. My consumer no. is 03842 in the name of Rakesh Sharma.

Dear sir,
I Ramesh Kumar, from # 832 sec-45 Burail Chandigarh customer of indane gas. I had ordered for gas cylinder on[protected] at Sukh gas Service, sector 45 Burail chandigarh. but I don't receive yet and when i called them then most of the time their phone is engaged or mostly they dont put our call so, we requested to you to please take an action regarding our complaints and please try to improve your services and fulfill our needs.

Regards:
Ramesh Kumar

yes a necessary action should be taken.

This happens in all the states of India.. Usually one of the attenders try to divert your attention ( at the begenning or at the end ) and either start without resetting to 0 or shut the meter before the complete delivery.There is no solution for this .. Whom would you complain to ???
We had a family business of a petrol bunk... Below listed are the true facts...

(1) Fuel delivery trucks steal around 60 liters on every delivery of 12000 liters of fuel ( This was a honest confession of a driver and before emptying, he informed that he had stolen 60 liters and he informed that there is no way the petrol bunk owners can measure or trace about it )

(2) To check on that we called the IOC ( Indian oil corp ) technician, ... The Indian oil technician advised that in order to cover up the loss, we should replace the meter wheel which has less number of teeth and hence the delivery to all customers would be 10 ml less for every 5 liter delivery ..Also we need to pay the IOC tech Rs 2 per every excess gained fuel...

(3) The petrol pump attendents steal fuel as you have narrated.

(4) The IOC sales manager comes to check the delivery and if descripency, would demand[protected] rupees to turn a blind eye on the descripency.

DUE TO ALL THIS WE GAVE OFF OUR FUEL STATION!!!

(5) Above all the petroleum ministers are corrupt. If you check in Karnataka, when Devegowda came to power, there were 100 petrol stations owned by him...

Now with all the top most to the attenders are into stealing business, whom can we complain to...

Dear Sir,

I, Anthony D'Cruz is Resident of Munirka is having Gas Cylinder Consumer No.6302. I am not at all satisfied with the services provided by M/s.Arjun Enterprises-Munirka. Mr.Mukesh one of the staff members talk in such rude manner to the Customer that is is un-tolerable. In the month of November'2011 I had booked the Gas Cylinder. It took almost 10 days to supply me the cylinder. On 26th December'2011 I had booked for Gas Cylinder and till 02.01.12 I did not get the cylinder and I was told 30.12.11 and 31.12.11 that it has already been sent but till 31.12.11 evening 6.00 the delivery boy did not turn up. Since two days they were giving us the wrong information to us. on 02.01.12 I called up and Mr.Mukesh picked up the phone and I asked him why you people are giving us the wrong information. He was very much rude with me and asked me when you have got two cylinder you should always keep one cylinder re-filled in stock instead of troubling us. You kept calling us three days that is why the wrong information is given. Then I said it my headache your job is to supply the cylinder when it is booked. Then he said no we cannot do like this. More the November'2011 cylinder got finished with in 20 days of re-filling. I am very much confident that, the delivery boy are mixing water in the cylinder. Serious action should be taken with the Agency Staff members and the Delivery Boys. First of all they should be taught how to talk, handle and behave with the customer.

I hope serious action will be taken against M/s.Arjun Enterprises for late supplying the Cylinder and mis-behaving with the customer. More over proper check should made with the delivery boy that, how they mixing water in the cylinder.

Thanks & regards


Anthony D'Cruz

Arjun Enterprises Indane Gas agency — Late Delivery And Leaking Cylinder

Dear Sir,
My gas agency no. 1954 and are gas agency is Arjun Enterprises.
we received a cylinder from the above company on[protected], due to leakeg in cylinder we are not using it from the same day. we made many calls to register are complaint but bo one is receiving are calls to hear and please help me out
my. Cont. +91-[protected]

Thanks & Regards

Naveen Kumar