Indian Oil Corporation [IOC] Complaints & Reviews

Indian Oil:Toll Free No. of Indian Oil :[protected] for complaints, suggestions or queries related to Petrol Diesel or LPG products

This helps. Turnaround time is 2 days.

raigarh gas service,
mandir chowk
RAIGARH (C.G)496001
Distr.code 35476369
I consumer no. 2680 (D.B.C.)ghar pahuch seva hone ke bawjud mujhe majburi me line lagakar gas lena padata hai kyoki ye log bina bole kisi ke ghar me gas nahi denge 1/9/2012 ko mai lain me khade hokar gas laya 28/9/2012 no. lagaya aaj tak gas nahi mil paya phone karne pe kahte hai gadi aaj nahi aaya kal aayega to bhej denge, jo neta, dada, gunde, aur pahuch wale hai unke ghar me jata hai aur bachata hai use black karte hai itni jansankhya aur ek gas service.
21 dey ke baad no. lagega uske baad line me lagkar pisa de ke slip katao, cylinder jama karne dusre jagah jaao, gas lene line me phir se lag jao in logo ne hamare hi pisa & cylinder ko lekar hame hi 7 day ghumate hai itne din me to mai aap ke deepo se la sakta hu phir in dalalo ki kya jarurat

I am a consumer of LPG WITH Lal Enterprises, Shop no. 75, Sector-8, Faridabad (+[protected], with consumer No LT-4856 which is IOCL AGENCY. I have been issued DBC double bottle connection.

The purpose of DBC has been to avoid refilling problem. For the more than two year, Lal Enterprises is refusing to book the refill till 25 days are over after last refill is supplied making me to physically count 25 days in the kitchen for BOOKING.

Secondly, I fail to understand the sanctity of Double Bottle Connection provided to cease and desist from the malaise of timely supply of LPG.

Over & above, I tried to call upon the responsible IOCL representative Mr. U.S. Maurya (+91-[protected]), he never pick-up his mobile which means he is totally ignorant & careless towards the customers.

This month I booked the refill after 25 days on 8-Jan-2010 and the refill was only delivered on 16-Jan-2010 after several follow-ups.

I request you to let me have the DBC SANCTITY and ideology of refusing even booking upto 25days - no point in quoting bureaucratic clauses - consumer focus may please be explained as you have professioanlly kept this type of access to a consumer.

I expect some action from your end and appropriate feedback.

regards,

D.P.Singh

i, ts true.i am having same problem.

consumer No. 8167., Name kunjuraman.,
please confirm the refill cylinder time from the date of booking or before delivery of cylinder
I got cylinder on 5/11/11 after 79 days i got a cylinder on 23.01.12.
Our Agency is Sri Ram Gas Agencies., MTP Road, NGGO Colony, Coimbatore.,
Our agent told lorry strike, Labor strike, etc., reasons.,
how can we adjust 80 days with one cylinder.,
what is the time to deliver the cylinder? why the agent again and again having new consumers daily daily.,
Please rectify and regular it, sir.,
thanks & Regards

Sir,
My consumer no.JE 49450/ I hve registered for gas delivery on 30th December 2010 Booking No.18543 .
But till date i have not yet recieved my gas cylinder . We have approached Rose Gas Agencies, Adambakkam several times. No proper response and ladies working there asked us to take delivery from them if it is urgently needed. This problem is continuous throughout the year . upto date not received gas cylinder for more than one month 10 days. please take immediate action.

ADDRESS OF MY GAS AGENCY
Rose Gas Agency,
(Indane Agency),
Medavakkam Main Road,
Adambakkam
Chennai-88.
Thanking you
Yours faithfully,
V.Ganeshkumar

I Vivek Gautam customer of your company since 4 year in Rewa Gas Service, Rewa (M.P.) -486001. i suffer the problem of refilling the cylinder because the agency Representative told the boundation of booking after 21 days of previous booking . so please clarified your norms of cylinder booking to me. thanking you, Cell- [protected]

I was able to lodge a complaint. Please try some other time.
This helps. Turnaround time is 2 days.

1. Sir I am a customer of M/s Alaka Gas, Bhubaneswar having consumer No. A-15824.They have not delivered me gas till 23.8.2008 though I have booked gas on 11.8.2008 personally. Last time also I booked gas on 21.7.2008 and the gas was delivered to me on 29.7.2008. 2.They are not receiving phone calls from the customers. They always keep their phone in busy mode. The phone is actually not busy but whenever we make a call the computerised voice comes "the subscriber is busy please dial after some time". Hence every customer has to go to their office to book a gas. Everytime when we book a gas they harras us to deliver it. 3.Everytime their delivery boy demand a minimum of Rs. 5/- for every gas cylinder and we are compelled to give otherwise they delay gas delivery knowingly. 4. This is a regular habit of M/s Alaka gas. They black gas to the industries at Rs.450/- per cylinder and delaying supply of LPG to the genuine consumers. Kindly take strick action against M/s Alaka Gas and help the consumers. Thanking u and hope to get justice soon.

I am a customer of Alka gas consumer no- 33190, i am dissatisfied on their service very badly. Their behaviour is bad. Not attains calls, I booked a gas on 29/10/08, there is no response, after 15 days when i call they not know wheather i booked or not

They don't receive phone any time. It is very difficult to book for refill. Please advise to introduce online booking system

I have faced this harassment umpteen times and had approached the incharge Mr.Harihar Badajena who simply laughed when I informed him about the non functioning and busy telephone service. He himself gave me his number but he does not answer his own phone. I dont know whaere to complaint. Perhaps the consumer court is the best place to register our complaints.

The service provided by Alka gas egency is horrible.No body picks the phone.It will be always in busy mode.During lunch time the phone will ring but no body will pick the phone.Today I tried from morning 10am to 1pm.The phone was busy but from 1pm to 2pm both numbers were ringing but no body picked the phone.Again from 2pm onwards the phone is busy... Do not know what to do.I cannot go the office also as my office timings are 9 to 5.30.Govt should take proper action against them.

alaka gas — non delivery of gas cylinders on time

sir, with due respect i would like to bring to your notice that some middle men are actually tarnishing the name of the so old and reliable "alaka".
u might have got news from else where also that the people who are on the other side of the phone are not picking phone at any hour we call...niether do they respond fast when we personally lodge a complain.
my customer no is A 20807 ...i would like to forward to you my latest plight. i have booked a gas on 11th of may and have not received the delivery till now ( 20 days almost). we have to wait for the gas and we are not able to go out for many of our urgent works.
with due respect i feel u will look into the matter seriously and take responsive actions.

My family stays in Bhubaneswar and I am away on duty elsewhere. It takes about 15 days to get a cylinder refilled and thereafter you can book it after 15 days of delivery. Therefore the other cylinder has been used for 15 days by the time registration for a new cylinder can be undertake, As per rules of the IOC, they do not issue within 21 days. In case a cylinder is consumed in less than 30 days, then one will have to go without gas for some time. Can you please look into this and ensure that rules of the IOC are complied with, i.e. you have to deliver cylinders within 4-5 days.
Thanks.

I want a new connection. Plz provide me the procedure for new connection.

Gas Cylinder not received till date

consumer no 16130 K.Mishra

Sir I am a customer of M/s Alaka Gas, Bhubaneswar having consumer No. 16745.They have not delivered me gas till 22.09.10 though I have booked gas on 27.08.10 personally. 2.They are not receiving phone calls from the customers. They always keep their phone in busy mode. The phone is actually not busy but whenever we make a call the computerised voice comes "the subscriber is busy please dial after some time". Hence every customer has to go to their office to book a gas. Thanking u and hope to get justice soon.

Indane/Alaka Gas, Bhubaneswar Complaints - Non-delivery of gas and non-taking of phone calls.
Non-delivery of gas and non-taking of phone calls.

1. Sir I am a customer of M/s Alaka Gas, Bhubaneswar having consumer No. A-21672.They have not delivered me gas till 5.01.2011 though I have booked gas on 17.12.2010 personally. 2.They are not receiving phone calls from the customers. They always keep their phone in busy mode. The phone is actually not busy but whenever we make a call the computerised voice comes "the subscriber is busy please dial after some time". Hence every customer has to go to their office to book a gas. Everytime when we book a gas they harras us to deliver it. 3.Everytime their delivery boy demand a minimum of Rs. 5/- for every gas cylinder and we are compelled to give otherwise they delay gas delivery knowingly. 4. This is a regular habit of M/s Alaka gas. Kindly take strick action against M/s Alaka Gas and help the consumers. Thanking u and hope to get justice soon.

Yes, I am also a sufferer. And all my other friends and colleagues face same problem. Some other gas agencies like Bharat Gas have introduced SMS booking system (one of my friend told). As you SMS the gas is booked and they have to deliver within 15 days.Hope Consumer Services authorities should facilitate to statrt online booking and SMS booking system.

But such disciplined way of living is not accepted by Governance System of India. People should suffer so they would request to admin, politicians, police and judiciary. This ensures government to have greater control over people.

I do agree 100% about the employees' poorest response towards the customers' phone calls.

Sir,
I am a consumer of ALAKA. Its service is outrageously disgusting. Never do they pick up telephones. I am consider myself fortunate if telephone call is taken by them after trying for hours together. Booking a refill is a nightmarish experience. I have sent many complaints to INDANE. But, I domt know why they are afraid to take any action against them. I have even asked INDANE to allow me to migrate from INDANE to HP GAS, but to no avail.

BISWA KETAN DAS
5June 2012
.biswa.[protected]@sbi.co.in

I am a consumer of alaka distributors, bbsr having consumer no-29118 (shashank bhusan behera) . Everytime i call to book a gas delivery the phone keeps on ringing, no one ever answers it . Thus we have to travel all the way to the office for a booking . Its quiet a disgusting experience . And its even more disgusting to see that after so many complaints you are not taking any actions against it . It would be quiet easy if you start online bookings so we would be free from the burden of calling the office hundred times a day for a booking . Hope you will take some actions against it as soon as possible .

Indane Gas — delay in gas connection

I have registered for new gas connection on 21.07.2008 at Sukhdev Vihar gas services. I was told that within 10-12 days I'll be getting the connection.
All the paper works (like verification of address etc.) has been done.
still I have not got the connection.
I request IOCL authority to intervene and solve the issue

Indane Gas — new connection delay

Sir,
I have inquired about the new gas connection in the Nripro gas agency munirka village new delhi-110067, at the time of enrollement the issuing athority has gave aconfirmation that i will receive my connection withina week or 10 days of enrollment but now they are saying that i will receive a new gas connectionafter two months of the enrollement date without giving any cause, now i am in dilemma what to do in such hectic season. please guide me regarding this and whatever measures possible so that i can rely on the authorities like this. thanks

Indane Gas — Delay in New connection

Hi,

we are customer of indian gas .my gas Agency name is kavitha enterprises #98, manovana, bhashastry memorial hospital, vijayanagara, bangalore.Ph- [protected].23302098.
i want to take new connection, trying from past 3 months, 1st time i went to kavitha enterprises agency they told me now regulater is not available and all.i asked them for new connection can i book now, they told me no not required.from past 3 months i m going and coming they are teling same thing reggulater is not available.last week i went they told me have you booked, i said no, they told me book it sir and all.
then booked for new connections on 13/12/2008. i called to agency on 29/12/2008 in the evening, they said come tommorow and take it new connection and all. i took leave from office and i went they told no requlater available, i said yesterday i called to ur some one pick up and told me come tommorow and all now you are telling not available and all.they are taking nonsense words and all.from past 3 months i am waiting for New connection.till here i dint get... i have ration card and all. but no use...they are not speaking good with good words.Pls do the need full ASAP.

Thanks and regards
Nataraj.S.M
[protected]

Indane Gas — Delay in Indane Gas Connection

Hi,

I applied for Gas connectin On 22.11.2008 for Indane gas at Kalpana Gas agency located at Kukatpally.
Application Number is 576.
Till now i didn't get any communication, when i enquired for the same their response is very poor.
their behaviour with customer is also very rude.

Regards,
Madhukar
[protected]

i am sanjeev kumar from budha colony patna.i need a new connection of indian gas. my adress - sanjeev kumr, c/o brinda tiwary, 3b, budha colony, duzra chak, patna - 8000

Indane Gas — delay in connection

I Lawrence from St.Thomas Mount, Recently I shifted from pallavaram. Since 1st week of June 2010 I am asking the GAS TRANSFER CONNECTION (INDANE) in Sridhar Gas Agency, Alandur. Till now they says no documents available wait for some time. I said my cyclinders going to finish I have 3 kids. Totally 6 persons in house. How can I manage? they dont bother about anything. Repeating the same word. What shall I do now?
my email id - [protected]@rediffmail.com

My self Suman kumar jha. I have registered for the new connection on 2-Sep.-2010. at the Verma Gas Agency, pal market, mandawali, new Delhi.My registratio No. [protected]. according to the agency owner i got my connection with in 20-25 days. But still i am waiting for my connection. the paper work is all most done.
So sir I request you that you please procced my request.

Thank you

Suman Kumar Jha
[protected]

I am Narender, Kodangal (m), Dist Mahabubnagar AP.

2 Month Complted New Connection

no Indian gas

Please the request Cell [protected]

I have booked my gas by mobile no.[protected] on[protected] amd my booking no. is 4 in ro chatterjeehat gas service, HOWRAH.I have not yet got supply and company is saying
there has been no booking.Please do needfull.SOMES KUMAR DAS

my consumer no JT 8624.my dealer is JYOTI KALASH GAI GHAT PATNA.MY COMPLAIN IS THAT JYOTI KALASH IS NEVER SUPPLYING GAS ON TIME.AFTER BOOKING THEY SUPPLY GAS AFTER ONE MONTH OR MORE.THIS IS THE COMPLAIN OF ALL THE CUSTOMER.THE VENDOR IS OPENLY BLACKING THE GAS IN 700 RS.THE DEALER STAFF IS SAYING THAT AADMI KA KAM CHAL HI JAATA HAI.I REQUEST AUTHORITIES TO TAKE THE MATTER SERIOUSLY AND TAKE ACTION ON THE ERRING DEALER

My name is Debabrata santra. The gas is booked in my father's name. our consumer no is UN15533.On 12th october I recieved an sms saying thatagainst my booking 256035 cash memo 2064 has been generated and the cylinder will be delivered shortly but now one week is over and we had yet not recieved the cylinder. This happens on every booking.Kindly look into this matter as we are facing great problem due to this type of delivery

Regards,
Debabrata Santra