Indian Oil Corporation [IOC] Complaints & Reviews

I am one of the customer of Pooja gas agency, which is situated in unichira, near Thrikkakkara, cochin. Not only mine but everyone in this loacality is not geting the cylinder properly. The gas agency is selling the gas cylinder to caterring service for cost of Rs. 500/- to 650/- per cylinder. Last month from july itself I am getting the same answer from the cylinder carriying boy and from agency that your booking number will be come only after two weeks. We were job going people, the boy carrying cylinder will give the cylinder to anybody outside the house waiting and telling that they will give 500 or 650 rupees. They will give the cylinder to them. the same thing happening every month and I am getting the cylinder only after 60 to 65 days.
Last month I booked the cylinder on 05/11/ 2008 but I received the cylinder on 28/12/2008. you can imagine the 53 days., with out cylinder.
Is it fair. But this is happening in Trikkakkakkara city from last 1 and half years.

The more mulpractice is in front of mary rani church road Thoppil.

Every time the given phone number is busy or out of order. If we go there we can see the lady staff were siting in front of the computer and talking with some of their friends. This is not way a lady sit in the office.

The address of this agency is
POOJA GAS
DOOR.NO.766B/V, SUBAIDA BUILDING, UNICHIRA
TRIKKAKKARA.P.O. COCHIN-21
PHONE:[protected], 2576591(IVRS)
[protected], 6508831
E MAIL: [protected]@rediffmail.com
KVAT NO:[protected]
C S T NO:0712c004345

more over that the bill given by them does not have any address of the customer.

regads
well wisher
devdas

Hi All,

I'm a resident of Bangalore. I bought petrol from an Indian Oil Gas Station/Petrol Pump in Koramangala (In front of Passport Office, Bangalore) .

I asked for petrol of worth Rs 200/-(Rs 52/litre). I noticed that the fuel needle of my vehicle didn't move much. I thought probably after catching-up speed the needle will move but no it wasn't gonna happen. I came back with a transparent caliberated...

sir indane gas gru agency supplaid exprid gas cilinder me. last bill so gas liking i complainted gru gas agency and indan cell also but no responce till now. i try to say complaint to office no [protected] but they officer also not redy to hier my complaint so kindy solve my complaint and repalce to new gas for expry gas cilinder

Consumer No.1853
Name of the agency: Panakkal Gas Agency, Kunnamkulam., Kerala
Gas Booked supplied on Waited for
8-Feb-08 22-Mar-08 43 days
9-Apr-08 20-May-08 41 -do-
30-May-08 14-Jul-08 45 -do-
23-Jul-08 4-Sep-08 43 -do-
8-Sep-08 1-Nov-08 54 -do-
3-Nov-08 29-Dec-08 56 - do-
The above table gives the number of days I had to wait for the supply of gas from the agency. Please take necessary action.

Iam holder of Indane Gas cosumer No A-27878 With Agnihotri Gas Service, Shop No 10, Godavari Complex, Sector37, Noida.
I have faced following problems with these distributors in the past
Their teles 24301128.2430300, 4319765, 2433128, [protected] never respond or are invariably busy. Therefore one has to send the driver or servant to register the demand for the Cylinder.
The supply is erratic and sometimes has taken more than 15 Days to materialize
Invariably when one goes personally the slip is given and customer asked to collect the cylinder from Gowdown
The standard answer of staff is that your house must be locked where as my house is occupied by parents 24X7
Today I was told that delivery boy is new and does not know the location. I was given tele [protected] of Mr Kaptan (delivery boy) to explain the location to him. On contacting Mr Kaptan turned out to be person who regularly delivers the Gas to our house but expressed his helplessness saying that gas was not therein theGowdown. He further clarified that somebody from agency had rang up and advised him to say that gas will be sent today;which incidently is the standard reply
Theowner at tele No [protected] refused to listen to the issue

Dear Sir,
With reference to above subject, i would like to lodge a complaint against Indane Gas Agency, Sri Sai Balaji Gas Agency, Prakash Nagar, Begumpet, Hyderabad.

Facts of our case-
1. We have shifted from Vadodara, Gujarat to Hyderabad
2. we have submitted the transfer letter of our connection almost 30 days back.(Sai Balaji has told that if we are government employees, we will get it immediately or it will take 10 days) Do you think such statements are acceptable??!!!
3. The telephone operator is not cooperative.
4. Today, telephone operator told that the papers are still with us, not sent to Vadodara for transfer(NOT AT ALL ACCEPTABLE, VERY VERY SHOCKING, PATHETIC APPROACH)
Can we expect any positive help from your side or a reply to this atleast, at the earliest...

I AM INDANE GAS CONSUMER NO. 19804, AT ASAL DURG GAS AGENCY, GANDHIPATH JAIPUR.I AM AREA MANAGER OF LIC MUTUAL FUND, RAJASTHAN, AND I USUALLY REMAIN ON TOUR.I HAVE GOT SOME PROBLEM WITH THE SERVICE, WHICH I AM LISTING BELOW:-
1. THE ASAL DURG GAS AGENCY HAS GOT 4 TELEPHONE NOS,[protected], 2359600, 2359500, 2359595, WHICH I SUPPOSE IS MEANT FOR CUSTOMER CONVENIENCE. BUT I CAN CHALLENGE IF ANYBODY COULD CONTACT THEM OVER TELEPHONE.I DON'T HAVE TIME TO GO PERSONALLY FOR GAS BOOKING OR OTHER PROBLEM.
2. LAST TIME MY CYLINDER WAS BOOKED ON 23.11.2008, BUT WAS DELIVERED ON 07.12.2008 AFTER MUCH PERSONAL PERSUATION AND AT THE COST OF MY OFFICE HOURS.
3. THEY HAVE A SYSTEM OF BOOKING THE NEXT CYLINDER 21 DAYS AFTER LAST DELIVERY. SURPRISINGLY WHEN I WENT TO BOOK THE CYLINDER ON 29.12.2008, I WAS TOLD IT WOULD BE DONE AFTER 30.12.2008, AS THEIR RECORDS SAYS THE LAST CYLINDER WAS DELIVERED ON 09.12.2008. WHEN I ASKED FOR THE DELIVERY RECEIPT OF LAST CYLINDER, THERE WAS NO ONE FREE TO HEAR ME.I WONDER THAT THERE WILL BE A SYSTEM OF BOOKING AFTER 21 DAYS BUT NO SUCH TIME BOUNDATION FOR TIMELY DELIVERY AFTER BOOKING.
4. I HAVE GOT 6 MEMBERS IN MY FAMILY AND ONE CYLINDER LASTS FOR 20-22 DAYS. HOW I CAN MANAGE WITH SUCH A POOR SERVICING.

I HAVE FULL FAITH ON INDIAN OIL AUTHORITIES THAT THEY WILL HEAR ME AND TAKE NECESSARY ACTION.

SUJAY DUTTA,
[protected]

Sir,
I am a consumer of Indane gas since 1999, presently my connection is at M/s Ela Gas Agency, situated at Sector-93, noida. Last month I have complained about under weight of cylinder to the agency manager Mr.Abdullah but no action has been taken after that I have complained to Mr. Naveen Mukreja, Area Manager of IOCL after that four person come to my house and forced me change the cylinder and don not to lodge written complaint all these matter is well known to Mr.Naveen Mukreja.

Now a have called for booking but the agency has denied to accept booking and also informed that your supply has been closed.

Therefore you are kindly requested to look into the matter, so that I can get cylinder in time and also full weight.

Thanking you,
yours faithfully,
Binod Kumar Prasad
12FF, Block - 21, Pocket - 12
Sector-82, Noida
Mob-[protected]
Connection No. 5384

Repected sir

I am consumer of Indane gas for last five years... of PARUL GAS SERVICE shop no. 3-4 Main road Hardev Nagar, Jharoda, Burari, Delhi 84.My consumer no. 27004... I am very much upset with distributer(ID 6014) of cylliner in area of Nathupura ... they do not give cylinder on time as well as they gives less gas to us we have been facing this problem continuously ...recently we booked cylliner on 10 dec 2008 but it had not reached yet updated 28 dec 2008... all the number on consumer slips are wrong number and no reponse is given ...sir we are in a great deal of problem ... pls reply and take a strict action...whole of our locality is facing problem...pls take strict action

your consumer

INDERJEET SINGH

Dear Authority,
Gas cylinder delivery in our place taking two months of waiting time on an average. We have two cylinder, but this does not improve the situation either, the local gas distributor (Safa gas agencies, Tirurangadi, Malapuram Dist, Kerala) does not allow us to book for the second cylinder when there is already one booking pending on the consumer name. The distributor sites the reason that they are also in short of supply and are trying their best effort to distribute according to the seniority in the list. I wonder how only certain part of the district only is affected by gas supply shortage. Most of the other part of the district, average waiting time is less than a week.
My Indane consumer number is 00025453, and the recent booking we made is on 18 Nov 2008 (booking # 4587) and we are still waiting on the delivery for the same.
I would request you take all necessary steps to ensure timely delivery of the gas cylinders.
Thank You,
Shibu.

I am a consumer of Indane gas ( Rama Indane - Sec 21C Faridabad ). I tried booking the gas on 23rd Dec and to my surprise i came to know that it has already been booked and delivered to someone else. My repeated complaints have fallen on deaf years and i have not received my gas till date.

My Consumer No:14477 on the name of Mr. Om Prakash Bhatt.Due to not booking the gas connection for 3 months, the agent of indane gas "Prabha Corporation" said that this connection was inactive.for this u have to submit stamp paper, written on this is that "i have no connection so please active my gas connection" and there is also not behaving in well mannered with ladies also.This procedure is continuously stretched from July 2008.So please check this problem and help me out.
Thanking You
Nikhil Bhatt (Mob: +91-[protected])

Dear Sir,
I have got single indane gas cylinder connection at panchkula(Haryana) Satyam gas agency.
I have booked for refilling on 14.12.08 till now i have not received and there is no proper response from them.
This kind of problem is happening on every time, even i have requested to give additional cyclinder but they says no stock.
In view of this we are suffering every time when the cylinder get exhausted.

Please do the needful at the earliest
Thanks

Booked gas through E Mail address of "JAYA GAS" porur, chennai on[protected]. but so far, no supply is given inspite of request. consumer no.3083 in the name of M.malliga, ramapuram. kindly do the needful at the earliest

Sir
I'm a customer of Pooja Gas, D.no.766 B/V Subaida Bldg, Unichira, Thrikkakara, Kochi 682021. My consumer no. is 160073.I had booked a refill on 8-11-08, booking no. being 2819. The cylinder was expected to be delivered by 8-12-08.
I had enquired over the telephone on 10-12-08 and they had promised to give it by the end of the week.
On 23-12-08 I enquired at their office .They cited trivial reasons of not being able to check the wait list due to the failure of their computer.
48 days waiting period for an LPG cylinder talks volumes about the poor service of the Pooja gas agency and of course about INDANE Gas which allows such delays to happen .Kindly do the needful at the earliest.

Dear Sir,
It is very sorry to say that, there is noresponse on any of the emergency numbers printed on the delivery slip.Do you want me to call the police, fire service or ambulance service in case where there is no response on emergency numbers.The dealer is
DILIP GAS SERVICE
Dr.K.S Krishnan Marg, Near Pusa Gate
New Delhi-110012

The emergency no provided on the slip is that of:
KHAN ENTERPRISES
20537240, [protected](both are not working)

Hello INDANE 24 no Helpline [protected] (not working)

IOC Customer Service Cell-[protected],[protected]not working)
IOC IVRS[protected], DistIVRS Tele No[protected] ID107178-not working

Dear Sir/Madam,

I want to transfer my gas connection from Jaipur Gas Agency, Raja Park, Jaipur to Sanganer Gas Agency, Sanganer, Jaipur. My gas connection no is J56706. My address has changed. Now, my new address is following -

Durgalal C/O Sh. Jalim Singh
77B, Raghunathpuri-Ist B
Pratap Nagar, Sanganer
Jaipur

Please change my address and deliver the gas cylinder on new address.

Thanks

Dear sir, Bhawani Indane Gas agency supaul (Bihar) is not given home delevery and not cash recept any consumer, alway black to high price to hotal, small cylender refiling shop, and her behibiour not a good, please solved this problem.


(Bhawani Indanne LPG Gas )
SUPAUL (Bihar) -852131

PHONE NO[protected]

Dear IOCL, I am the user your Gas services ( Con no A 38659 ) through your Agent Agnighori Gas Services ( Agent no 437406 ), Sec 37, Noida . We have been getting a pathedic support on supplies whevener we book for refills . We have booked our refill on 6/12/08 When we reminded on many occations, each and every time we have been assured the refill on the next day . I had called again on 23 /12 to check we have been given a false information stating Door was closed . We have even ckecked the Gate entry record no one from IOCL agent had visited from 6/12 /08 . The booking refence has been given as 14231 on 23/12 and again assured on 24 /12 but they have not delivered . On 24/12 both the cylinders are empty and we have benn suffering a lot . The agent services are always a problem and request the authorities take action againt this agent . Hope I will get a mail regarding this

Due to corruption and bribery, you have been harassing customers. I am getting gas cylinder from your outlet – Dewanti Gas Services, Patna. Unnecessarily they stop to deliver gas and told me to transfer the same to outlet - Akhand Jyoti, 288 Patliputra Market, Patna. Akhand Jyoti has stating harassing me from 22.12.08 as not accept my tranfer slip same day. I was told that I will come after three days. I request you to kindly size the agency and revert back my connection at the same outlet– Dewanti Gas Services.

Your co. could not take proper action against those gas agency, whose godown is in the middle of dance populated area like Ananadpuri, Patna. There is two godown, where people are facing everyday problem due to your trucks.

Kindly diplay all email address, complain telephone no.s, weighing machine, Central Vigilance Commissioner email address, CVC of IOC and other each and every outlet of Indane gas agency.
Take care on custems.
Do not harass ladies customers.

Jyoti Singh