Indian Oil Corporation [IOC] Complaints & Reviews

Hi Sir,

This is with reference to the above mentioned subject, we hold our LPG connection with Indane which is again served by Sree Ma kirupa Gas Agencies who have their office at Shop No:11, R-30, "A" TNHB Complex, Spartan Nagar, Annanagar West Extn - Chennai - 101.

We are not getting proper response from the frontliners who pick up our call - at times they even abuse at customers who walk-in to enquire / shout for the delay. There is no proper customer service forum in entirety. There is a manager/owner lady who walks into the office at 12PM everyday - customers are made to wait until she comes and then customers have to request for urgent cylinder requirement.

Frontliner customer enquiry desk agent who picks the call at times places the customers on long hold and wantedly make the customers to disconnect the line. Why there is no proper disciplinary action taken on these kind of agencies? Why should the public suffer?

They have sufficient stocks, they delay the household consumers and sell the stocks for Rs. 650 per cylinder to the hotels and other known or influential people - normal layman or middle class people suffer because of back door sales by the staffs.

Our consumer number is 4499 - its in my dad's name - Mr. F. Jones
we received our earlier supply on 17th September 2010 and booked for a new cylinder on 30th September 2010, for which we are supposed to get the supply on 8th October (21 days from the receipt of earlier supply). But till today 19th October 2010 we are not supplied with any cylinders by the agency. 32 days from our earlier supply. our cylinder got exhausted on 13th October 2010 and we called them to inform -agency didnt bother to supply yet.

We made alternate arrangements by borrowing cylinders from near and dear ones for Rs. 600.

I request the offices to make the agencies deliver the gas within the the specified date and time and be professionals enough to handle the customers properly.

Also need a compensation for the delay, for indulging us to spend extra cost in borrowing and contributing mental trauma and agony in following them up every time.

Dad is a disciplined retired central government employee and he needs rest and peace of mind, rather this guys contribute tension and pressure every month.

Kindly take necessary action and revert.

Thanks Regards,
Solomon Jesudoss Jones

I want to bring this into the kind notice of this forum; that despite booking for Refill of my LPG connection from Indian Gas on 1-Oct-2010 through tele booking, but still it has not been refilled. Meanwhile i had booked again at 8th October 2010 giving details of my previous Refill request but Alas!! still the refill is not done.
I am not facing this delay in Refilling of LPG for the first time. Everytime i make a complaint through email to IOCL officers but its all in vain. Furthermore i never get a Response through helpline line number or local GAS distributor.
It is a matter of Shame for IOCL that even after having a reputation of such a great PSU, its consumers' are in pathetic state and very dissatisfied.
Kindly look into this matter . It will be a big help to me
Thanks and Regards
Rajesh Kr Chavda

there is abnormal delay in gas delivery at Malka gas service at bareilly.every month 6 to 7 days late delivery.

DEAR SIR,
I HAVE BEEN ISSUED A NEW GAS CONNECTION ON 4th OF OCTOBER,2010 BY PAYING TOTAL COST OF RS 3700 TO VAISHNO GAS AGENCY,ORDELY BAZAR VARANASI .BUT TILL TODAY,i.e., 16th OCTOBER,2010, I HAVE NOT RECEIVED A NEW GAS CYLINDER.MY CONSUMER NUMBER IS 25217.

THEREFORE IN THIS CONTEXT I WOULD LIKE TO REQUEST YOU TO LOOK INTO THE MATTER AS SOON AS POSSIBLE.

REQUESTER
MR. SUJEET KUMAR DUTTA
S-25/204-G-2,PRATAP NAGAR TAKTAK PUR,VARANASI-221002
MNO.-[protected]
MAIL [protected]@gmail.com

Dear Sir,
Very poor LPG gas delivery from the Gas Distribution Agent M/S Pushpagiri Agencies, Nalanchira, Trivandrum Kerala. My Bill No is 9245; Customer No: 1111 8881. It's more than a month we had booked one cylinder and till now it's not delivered. The problem they are saying is that road is blocked as highway development works are going on. But when inquiring in office the reply is that the bill and cylinder are already dispatched. So where is this cylinder gone if it's not delivered to us? Does it vanished into air? It's 100% sure that the cylinder in our name is distributed to other private persons for more tips and commissions.
Sir, Please look into this matter very seriously and take necessary action.

Regards
Kiran C C
For
M. C.Decaky
CST No: 1111 8881

I AM AN IOC LPG CONSUMER AND MY CUSTOMER No.34984 & DISTRIUBUTOR IS GANESHA GAS AGENCIES. I AM COMPLAINING THE LEAKAGE OF LPG FOR ABOUT ONE MONTH TO THE AGENGY BUT NO ACTION TAKEN BY THEM. THEIR PHONES OF THE AGENCY IS ALWAYS ENGAGED AND EVEN IF WE GET SOME SOMETIME THEY DO NOT LISTEN THE SERIOUSNESS OF THE PROBLEM OR COMPLAINT. WE HOPE THAT YOU WILL TAKE UP THE MATTER AND RESOLVE PROBLEM.

sir
i am Mr.K.R.Bhardwaj live at jhulkadam sakti in janjgir dist. Here we are pay 357 Rs indane gas to home delivery rate+30 Rs to riksha charge in godown. why godwon distance of six K.M. to sakti.But we are not meeted to home delivery service to here all public without powerful person.Here all time available indane gas for powerful person' hotel and black marketing by agent and Ms/r panchmukhi indane gas sakti . all service person live at our coloney whose full day on our duty. only ladies person live at home. so reason her not time taken for gas.If we are taken then two or three C. L. missed for one time cylender.
please sir i hope to you that you are definitly action to my complain.
thanks sir

Sir / Madam,

Sub: Delay of delivery and cheating

Our Agency Name - Rajith Agency, Thiruvottiyour, Chennai-19. Ph:[protected],[protected].
Our Gas No. is 2244, Name: C. Thulasi, Residing at No.78, 1st Floor, III Street, Bharath Nagar, Ernavoor, Chennai - 57. Mobile: [protected].

We have only one cylinder, every month we have booking of 50 days once, but our agecny was also delivery cheating, We are also in our home, but she is tell was door lock, door lock, address incomplete, every month this problem is very torchal, please help us, and change agency pls...

Thank you,
Menaga.C
[protected]

i have observed that phone when we are calling at gurukrupa agency karelibaug for gas cylinder delivery or any complain we have to call for 2 to 3 days or we have to go personely after getting a time from our busy schedule.

i understood that phone remain locked when there is large phone call but you must increase call line that is not a big problems for u.

Dr. vipul gurjar,[protected]

Respected sir
I applied a conection to freedam gas agency loni ghaziabad.Agency manager Mr. Sharma give me paper of new conection this paper show that
Cylinder Category no Rate Amount
14.5 1 1250 1250
PR 1 150 150

Total 1400.Rs
is paid and said cylinder deliverd to home in 3days 7days after 10days i calls to phone and asked person said after 1months booked gas then deliverd cylinder ok after 1month i booked and 10days deliverd he said empty of cylinder his want i said this is my new number cylinder deposit paid this is paper he said you cont.agency next day i want and asked he said if you want empty cylinder you give monye more or other then you booked 2nd cylinder of this number
mr. sharma and agency staff have not good behave to me, agency gun-man also bad behave . please take the action immedeately


Sunil pal Freedam gas service delhi saharan pur road loni gzb
[protected]
cn:4456307 ( MR.sharma and all staff talk all consumer very
very very very very abusefull)

Dear Sir,

I am consumer (Customer No. D-10865) with M/s Dadri Gas Services, Charkhi Dadri, Haryana. The agency has made a rule to return the same serial number cylinder which was issued earlier. I just wanna know whether there is any rule of company to return the same cylinder which is being issued. Pls make me clear regarding this.

With Regards
Rajbir Singh

Respected sir,

This is Suraj Shyam from wipro Technologies Banglore.I just wants to help in corruption free india. So i wants to logg complaint.

Complaint :We took Gas from Indane Gas and the amount is 2835/- and the Receipt of Rs 1400/-.Bill Date is[protected] adn Bill No [protected].And also a lady working in Kanhangad branch(Kasaragod/KERALA) .She dont know how to Behave with the customer.

Again i wants to inform to the concern person that gas service is selling the cylinders are in black to the hawkers and to hotels persons in front of the customers and there the customers are standing in queue for having delivery but not providing to the regular customer. So the customers are very rude with this kind of behavior of the agency.

I think that whatever the matter which i have written above will thr officers going to handle with care and will reply me soon with positive feedback and i hope that the rti officers will not do as sales area officers are doing. If so then where is justice?
So please i again request all of the officers sorry if i have maked any mistake in the complaint but whatever i understands i have written and forwarding. If my right is correct then please i should get some needful information.

you can contact through by phone [protected]

Thanks and regards.
Suraj S

my consumer no. is 002661 , SV No. 385063 . Earlier i have complained against indane gas agency- shridhar gas agency , kankavali. But after giving assurance by shridhar gas agency that he will take booking and give home delivery of refilled cylinder, i am returning my complaint against this agency. Hope this agency will do as they say and give the service in time.

respected concerend persons,
being a responsible citizen of this country, i want to draw ur kind attention towards the irregularities and malfunctions in gas delivery system of an indane gas agencym/s"HARWANT JYOTI ENTERPRISES, KAHNUWAN ROAD, BATALA DIST-GURDASPUR-143505{PUNJAB}" under the control of respected Mr,Cheema.
Agency is booking cylinders after 21 days of previous delivery and giving due date of additional...

Dely supply of LPG Cylinder
Dear Sir,
I am LPG gas consumer, I come under with M/s Anirudha Gas Sewa, Road No.1, Rajendra Nagar, Patna-16, Bihar, service who are the distibutor of my area, My consumer No. LT 4389. My problem is after booking they have not supply the gas immediately. I have been provided with only one cylinder. Presently I book the gas on 07 October 2010. Last cylinder i received on 22 September 2010 (whose booking date 08.09.10) so far no cylinder reached my home.When i contacted through phone, it is always engaged. Yesterday i went directly and requested them, they told me that today cylinder will be sent you. It is also true that agency in collusion with local shopkeeper & vendors blackmarketing in local market.
I request you to please look in the matter and take strong action against such type of agency and solve my problem.

dear sir,
the person who supplies cylinder ,took our empty cylinder and gave us a receipt. in usual practice we have to get the filled cylinder in two to three days. but it came to know that the authorized dealer ran away from the city duly collecting the no of cylinders like this( now the agency was taken over by other agency and they says we don't know the previous happenings). now what else i have to do for getting empty cylinder.

I had booked gas cylinder on 25.09.2010 for the consumer nos.1915&3474 in Abhyas Indane Nehru nagar Bhilai.While booking,it was informed to me that the cylinders will be delivered within a week time,but the same is not done till date i.e.13.10.2010.Meanwhile,I was trying to contact them for the status but not getting them.It's a great surprise,that their official no.[protected]is kept continuesly busy but sometimes in between it is...

We are residing in New Balaji Nagar of Selaiyur in Chennai.The name of the agency supplying gas cylinders to us is M/s. Chella Gas Agency, Selaiyur, Chennai 73.Our Indane Gas Consumer Number is 20809. When we tried booking refill cylinder last month the gas agency staff denied to book stating that we are not eligible for booking within 21 days of last delivery. When we told that as per news paper reports and inquiries it is not applicable, they were just rude enough to disconnect the phone. Ultimately the booking was done on 25th of September and till now delivery is not done and we get an instant reply of load not come. My contact mail ID is srikanth.k.[protected]@gmail.com.

Vadakkenchery Indane Gas agency is compulling us to buy stoves from them, when we got the connection, if we refuse to buy they are not giving connection, or we should pay RS.500/- to them.From the starting of this Agency this practice is going on. If any one complaints they are not giving services further, and their behaviour also too arrogant. Please take immediate action about this.

I have lost the Gas Connection Caution Deposit Receipt issued to me at the time of booking the connection - IOCL - Indane Gas . I have approached the Gas Agency , Himayat Nagar, Hyderabad for letting know the procedure there of for obtention of the duplicate receipt. I was not given proper reply / procedure for the indemnity execution.

Please guide in resolving my issue.