Indian Oil Corporation [IOC] Complaints & Reviews

Dear Mr. Pankaj ,


I am trying to take your appointment through phone , visits to Indian Oil office for past one week . have failed miserably . I am writing to seek a solution from you as all the limits have been crossed .


My Plight : I want to take a gas ( LPG ) connection for myself and even after having all the valid proofs as mentioned on your website , I am not provided with one because of prejudice best know to IOC


My Ordeal


It was outright frustrating experience dealing with these two people mentioned below ( basic courtesy demands I write gentlemen but both are far away from these words, I am afraid )

Actually I am in shock and at loss of words that such work shying and indolent people ( your Employee, Mr. Amarjit Singh , board outside his room says ( Customer Service Cell ) and Brig Mohli , Agency owner of Farid Gas agency , Manimajra ) people exist in today’s society .

One ,employee of One of the Gems of Indian Industry and the other , I am ashamed to know that he served Indian Army at one point of time and you gave this man ur company’s agency !!!!!!!

Such Bad words like , ‘ Tum Bhaiyon ( people from UP / bihar) ko hum connection nahin denge “ , “tum apne gharon mein logon ko ek ek kamra kiraye pe deke connection mangne aa jate ho” “ hamein pata hai apka , apke baap ke naam 4 connection chal rahe hain “ were used against me and my family on MY face . please get hallucination check of such people as they are not fit to represent ur company


I felt so harassed and never knew till that day that I had to be of a particular community to take a LPG connection of Indian Oil . that I will take it separately by filling a complaint against the agency owner who said this and your employee who sent me there .


I stay in Chandigarh and wanted a gas ( lpg ) connection for myself . On visting the IOC office 0n 04.04 2011 and requesting a meeting with Mr Pankaj Mathur , I was seen as I have asked to meet Sonia Gandhi ( yes that the expression of something impossible for a common man ) nevertheless she told me to to to a room called Customer Servcie / grievance cell. On going there I met Mr Amarjit Singh and informed him that I want to take a connection and he gave me a chit mentioning “ Brig Mohli , For issue of n/c “.

My 5 visits from 4/4/11 till 9/4/11 did not yield any result as the above mentioned man was never available .

Finally on 9/4/11 I got a chance to meet him and out rightly he said he will not issue a connection , I told him I am meeting him with ref of a message from Mr. Amarjit Singh and he started off “ , “tum apne gharon mein logon ko ek ek kamra kiraye pe deke connection mangne aa jate ho”


I said that’s not the case , I stay in a 3 bed room , first fllor of a 500 sq yard house . I have all the valid proofs , passport , telephone bills etc . and he should issue me a LPG connection .
To which he shouted “ hamein pata hai apka , apke baap ke naam 4 connection chal rahe hain “

To which I also argued in high tone voice that he should tell me the number of connections running on my father’s name . at this instance he and his sons started pushing me hitting me . the people present in the agency somehow saved me .

Sir , it seems ur company is being represented by SUCH BADMASH people and BADMASH employees who in connivance with such people for reasons best know to you .

I assume this feedback will be dovetailed to help you improve ur processes in long run and you will take appropriate action against the erring people as mentioned above .

Awaiting your reply on action taken by u after complete probing done by you


I am submitting that in case you find it not worthwhile to reply to my mail , I will be forced to forward it to consumer welfare groups , print media so that they help me to world also gets to know what harassment a common man goes through while just to take a new LPG connection of IOC .



Regards

Rohit Chawla
r/0 House Number 63 , First Floor
Shivalik Enclave , NAC , Manimajra
Chandigarh 160101
Mob : [protected]

DEAR SIR,
my complaint against MAA BAMLESHWARI GAS AGENCY using his monopoly very badly in the city. where nowadays all the distributors giving services to the customer at phone and deliver the cylinder to home.he wanted a queue in his door step in the front of main road which is very harmfull. I saw a long queue in front of his door of agency every day he is a single distributor in the town so people are helpless. many more things i heared from the people but not discussable in network.but i really think there is a hierarchy support of indian oil to him so he can do such thing. wish son this msg reach to doable person & might they think to resolve this issue.
REGARDS CUSTOMER

dear sir
i have a gas connection on the name of chanra singh s/o jiwen singh datewas. my connection number is BG4125. i apply for dvc in indane gas agency in oct 2008. they alloted me dvc number 162. but till date i have not received my dvc. i have to face many problem. plz solve our problem and take any action against the indane gas agency bareta.


regards
charna singh
[protected]

SIR,
I am LPG Consumer of M/S Sri Ram Agency , Rammurthy Nagar , Bangalore. My consumer number is 60424. I booked for gas on[protected], and he has not supplied up to yesterday, I called him 4 days back that time also they told today they will supply , again today morining i called they suplied in afternoon and they charged me Rs.25/- extra. when i asked why this Rs.25/- extra they are telling they have come and the door was locked. From[protected] me mother is at home only the Gas agency pple not coming and unncessary they charging . This typr they are doing 3rd time to me. Kidnly take action regarding this.

I wanted to the second (additional) cyclinder but manimajra gas agency (Chandigarh) not give me best responce. My customer ID no is 25125.Regularly I am in touch with distributors office for getting an additional cyclinder.Even time said me that you are come after 15 days, still distributor not giving an additional cyclinder and not booked

Kindly look into the matter.


Regs,
Ramesh kumar
[protected]

sir,I have IOC Xtrarewards card, since the last 3 months. in Andhrapradesh near ongole city surareddipalem jublee retail outlet IOC also could not enter the card to the machine,the staff said to me they were do not know operate the mechine.My card no-[protected],
The dates are/[protected],bill no-6359,amount Rs1500-00./petrol 23.38 lts
Next date[protected],bill no-1658,Amount Rs 1000-00,/petrol 15.59 lts.
.I am always use ioc petrol in my car&bike. either on the way in chennai near meenambakam Ioc outlet also one time they enter the card &give points,In march 6th The same out let staff said That the mechine is trouble.Nearly i am use 200 lts of petrol in 4 months, but i got only 113 points,i feel really cheated .please refer this Thanq R sreenivas,sr nagar,hyd. [protected]@yahoo.in

My self Sujeet Kumar residing at Faridabad.My consumer no. is MM16585. I am facing lot of problem with delay in supply of the LPG cylinder from distributor Mohan & Mohan, Sector-34, Faridabad last 3 to 4 months. They also not consider the delay period for next booking. Due to which I am facing problem. I have two Phone number of the dustributor[protected] &[protected] but no one picking the phone to get the status of the supply.

being an honest citizen of this country, i think i have the right to know that when there is a stipulated time for gas delivery at homes then why it is not being done in that particular period of time?? at this situation where should we go to sort out our trouble which we face due to unavailability of gas cylinder at home. as people from the middle class group cannot afford daily lunch or dinner outside, therefore some strict measure is being required for us. Hoping that this menace should be considered soon. the consumer number is 14334 from bairahna branch allahabad.
thanx

FROM --01/04/2011 WE ARE SUPPOSED TO BOOK GAS OVER TEL NO [protected](AS SUPPLIED BY KONNAGAR GAS SUPPLY) BUT DURING BOOKING WE FACE PROBLEM.SUCH AS NO DOCKET/BOOKING NO IS GIVEN.MOREOVER, WE CAN NOT UNDERSTAND HOW TO MENTION THE CONSUMER NO OF SAY KT2656 FROM LANDLINE TEL.FINALY WE CAN NOT UNDERSTAND WHEATHER OUR BOOKING IS BEING SUCESSFULLY DONE OR NOT.
MANUEL BOOKING IS TOTALLY STOP.PLEASE LOOK INTO THE MATTER AND GUIDE US PROPERLY THROUGH LEADING NEWSPAPER.
THANKS
YOUR,S SINCERELY
ADITYA SEN.

TO..whomsoever concerned
Sir.My name is Dileep Pandey and I m a resident of Village kharara, Ambedkar nagar district,Post- semri,tehsil-Bhiti. Sir, I have duly applied for a new gas connection to my residence and have fulfilled the required formalities. When I enquired about the procedure in getting the new connection , the concerned official said to pay a sum amount of Rs.4430/- with a new gas burner or Rs.3600 without it.They said that a receipt of Rs.2600/- will be provided while the rest amount of Rs,1000/- will be taken as bribe.So I want the procedure to be carried out for getting my connection for which i will pay the required charges. And I would also like the concerned authority to check in modus operandi of these corrupt officials.

Sir,

We are residents of Greater Noida, Sector Gamma -2. We all are facing very difficulty to the very poor and bad service of the Kasna Indane Gas Service, Greater Noida. They are giving the cylinder after booking of 25 - 30 days. The most important matter is nobody is not response well and the phone is 24x7 busy and no phone of concerned officials for complaining this matter. Sir please help the residents of Greater Noida because we have only one gas agency here and nobody will not give their cylinder for helping the neighbour because the booking gas will reach after one month.

With regards

Dear Sirs,

I filled up Diesel for my car yesterday at Pathy & Co,Indian Oil Dealers Pallavaram for
Rs.500. I noticed the meter reading cover was dirty and not too visable. Since was in a hurry to get to work at the Airport, I just glanced at the meter and thought was alright.
However, noticed that my dashboard meter was very slow in moving. When I reached the Airport, noticed the level of diesel on the dashboard meter, was only half of the normal. (If I fill for Rs.500, the level will go beyond quarter). But the level shown was only half of the normal level.
I very sure that the pump was altered and they are cheating everyone.
Kindly check on this.

Bob Lazarus.
Operations Manager
Aerospace One Chennai Airport

There is a strong leakage of gas from the new cylinder supplied by Shree Bajrang Indane Gas Supply, Sonari, Kagalnagar, Jamshedpur.

When the complaint was lodged they reported that it will be attended within 10 minutes but still after 2 hours no one has reached my residence. On calling back they said that their mechanic has left their office and will attend the call when our time comes in the queue.

If gas leakage is treated as an ordinary call then what is the safety norms that Indane is following. I have been also advised by the supplier that I should remove the cylinder to the outside and wait till their mechanic arrives. What I would like to know who will compensate me for the gas loss and also for the security of the cylinder.

I request you to kindly take the necessary action and give us proper solution at the earliest, though I know that this whole issue of writing this complain is futile for no one bothers to even look into such case from your end too.

Hi,
On 18th November 2010, I took a Indiane cooking gas connection from Radha - Krishna Indane, wanawadi, Jambhulkar Chowk, Pune - 411040. Below are the details:
Card Serial No – 730712
Consumer No. – 13714
Sv. No. & Date – [protected] / 18/11/10
No. Of sylinders – 2
Customer’s Name – Tejaswini Gaikwad
Address – S.No. 57/7, Azad Nagar, Wanawadi, Pune
Issuing Company – IOCL
Issuing date 18/11/2010
I got my house shifted to Hijewadi, Pune. On 24th March 2011, Radha Krishna Indane gas agency gave me "Transfer Termination Voucher" and informed me that I will continue getting the service from Guruprasad Indane Gas Agency located at Survey No.41/2, Chintamani Nagar Pune.
Guruprasad Indane Gas Agency at Aundh informed us later that they will not accept the trasfer document as they provide the service only till Wakad area and do not cover Hinjewad. Guruprasad Indane Gas Agency also asked us to surrender the connection and take HP or Bharat gas connection.
If I would have known that Indane gas do not provide services to all the locations in India, then I would have never taken a connection from it. Our 1st cylinder is already empty and we are running our second cylinder. I have 4 people at my house & if the second cylinder gets empty, then it will be a very bad experience.
Request you to suggest as to what action need to be taken to get this issue resolved?
Yours Sincerely,
Tejaswini A Gaikwad
W/o Ashish D Gaikwad
Contact: [protected] / [protected]

Indian Oil Petrol Pump
(Sahara Hospitality Ltd.)
Mumbai Airport, Mumbai
400 099
Tel:[protected]

Date: 01/04/2011
Bill No.: 538831

This petrol pump tried to cheat by distracting me while filling fuel in my car. On request to fill Petrol worth Rs.1000/- the attendant stopped at Rs.200/- claiming that i had requested for only Rs.200/- and questioned me about the credit card that I was going to make payment with. In the mean time 2-3 attendants came to my window and blocked my view of the meter. In the course of the conversation they told me that to complete my request for Rs.1000/- they would fill additional Rs.800/-. This time he did not show me the meter reading before he begun to fill fuel. On completion my credit card was charged for Rs.1000/- and a bill was issued.
I was suspicious that the fuel gauge did not indicate that 15.8 liters had been filled hence I turned around and went back to the attendant questioning them about the quantity of fuel dispensed. On realizing that i had comprehended the situation; the attendant agreed to fill fuel for an additional Rs.200/- before i could raise an alarm in front of the other customers. They apologized for the incident claiming oversight.

Hope to bring this incident to the attention of all motorists who travel alone and are easy targets of fuel attendants. My presence of mind and quick think helped me over come this situation without any loss.

Request you to take up such incidents through your able committee.

Thank you
Regards

Ashley Fernandes

mera gas khatm hone ke baad number lagaaya tha 21 march ko lekin har baar poochhne par zabaab milta tha ki 2-3 din main cylender pahuncha denge or jab 31st march ko phir se poochhte main to zabaab milta hai ki aapka number to aaj hi lagaa hai aapki gas to 25 april tak pahunchegi
kya aisa koi niyam hai ki number lagane ke ek mahine baad gas pahunche????????????????????????????????????????????????????

Sub:- Late delivery of Cylinder(LPG)
Ref:- - Customer No.7510 at Vishal Gas Service, 11/12, Khodiyar Shopping Centre
Opp. Civil Hospital, Asarva, Ahmedabad. Phone No.[protected]

Dear Sir
I am the regular customer of the Indane gas service.My customer no. is 7510 at above agency.Sir, after booking of the LPG, they will delivery after 12-15 days.always they will send refile late. Every winter & Summer season we had facing lot of trouble,How to survive my family without LPG.Please take necessary steps to provide LPG regularly in time.Hope you will take appropriate steps in this matter.
Thanks
HARESH SHAH
AHMEDABAD-380004

we the resident of khem karan, wants to bring a very important matter in front of the forum, we have only one petrol p[ump in our area, that petrol pump is selling impure petrol and disel. we aproached the owner of the station, but he ignored the matter, and was rude with the residents. we really are facing a lot of problems due to this issue. and please we want the forum to take an appropriate action against the owner. being a faithful citizen, we want to stop this cheating and need justice for the suffering we are facing.
thanking you, on behalf of the residents.

Dear Sir/Madam

I have lost my booking card on Monday[protected]. Detail is below...
Name Of customer- Nirmal Devi. W/O Dinesh Prasad.
Address- Dhawan Nagar, Kanke Road.
Consumer No(SV)-16551
Date of Issued[protected]
Distributor- M/S Devi Gas Service.Kanke Road ,Ranchi-834008

Problem is that when I knew than our Booking card is missed than I went it's office for block this number..But they ask for Original Paper...When I went with original paper than ask for FIR. Than I applied for FIR on Gonda Thana Kanke. after that I went with all original paper and FIR paper on 25th of March. and show all relevant Paper to manager..But Manager ask afidivt. when I completed all document .Manager is not available from 26 of march. after asking from employee thy tell me he came tomorrow after tomorrow. I have urgently to do this work..and i have to block that card that can impossible to book this card to other people who found it.
My FIR no-39/11
Date[protected]
Plz Do something if manager is not available than backup should be available .......than can be possible better service...Plz Say to it's employee do the work honestly...I am afraid with its costumer behavior,.

Afidivt no is-3012
Date[protected]


Thanks & Regards

Mrinal Kumar

Sir/Madam
I (Kapil Sood) have been booking my gas cylinder for the last 20 days but there is no response from any of the side. My consumer no. is 05058 of Sharma Gas company, uttam nagar, new delhi. Through IVRS I booked three times my gas cylinder but it replies that we are unable to help u. and through Email it shows that your email address is not valid or the password has got corrupted. Today I went to my dealr the Sharma Gas Agency gave me a telephone No. [protected] of Ms. Manjari Tiwari dealing with the complaints regarding Indian Oil Corporation, west delhi. But this telephone No. is not available all the time on contacting.
Therefore, requested that my complaint must be resolved soon so that I can book my gas cylinder easily. or this complaint may kindly be forwarded to Ms. Manjari Tiwari, Sales officer, Indian Oil Corporation. west delhi.
My Mobile NO. is [protected] address is D- 128, Arya Samaj Road, Uttam Nagar, New Delhi 110059.

Thanks.