Indian Oil Corporation [IOC] Complaints & Reviews

INORDINATE DELAY IN SUPPLY OF LPG-DOMESTIC CONSUMPTION CYLINDER
Sir,

IOC Consumer No. 28291 attached to 'Rashmi Gas Agency', TTripunithura, Ernakulam District (Tel. Nos.[protected] is in my name. I have booked for LPG on 27.09.2010 under booking No. 73 through IOC helpline No.[protected]. But till date I have not been supplied with LPG.

Therefore, I contacted IOC again in their No.[protected].Since it is IVRC they have booked again for LPG today. So it is apprehended that they might have already released my LPG under my earlier booking on 27.09.2010 which the agency might have given to somebody else.

Kindly look into the matter whether there is any malpractice in supply of gas and if so pls take necessary action to stop such activities. My email id is [protected]@gmail.com.

Narayanaswamy

Indane Gas

Posted:[protected] by NEERAJ Send email


Cancel booking of Book Gas Cylinder

Dear Sir,

Sub.: Gas Connection No.N-3148- Sahanpur Indane Gas Services
Behat Road, Saharanpur (UP)

Date[protected] booked gas but not delivered & cancel the booked gas.

Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many days.

Thanking you,

Yours faithfully,


( NEERAJ KUMAR )
Geetanjali Vihar
Saharanpur (UP)
Mob. : [protected]

Consumer No :51374
name : Ramani.t.v
T.R Gas Agency Mattanur
Ph:[protected]
Booking date :03/09/2010
Till yet not supplied cylinder

RESPECTED sir,
This is to inform u that AGNIHOTRI GAS agency, Sector-37, Noida is supplying LPG to domestic consumer 4 kg less than its standard weight. My Consumer No. is B 26335. I have booked a domestic LPG cylinder on 21 Oct 10 vide refill voucher No. 11668 and the same has been supplied on 25 Oct 10 at my address P-17/8, Tatrakshak Vihar, Sector-23, Noida. After weighing the cylinder it comes 26 Kg and presently the seal of cylinder is intact. PLEASE TAKE IMMEDIATE ACTION against the gas agency to avoid further action.
The outcome of the complaint may please be intimated at my e-mail:[protected]@rediffmail.com.
Thanking you

Yours faithfully
Ram Prakash Dwivedi
25.10.2010

Sir,
It's submiited that I am holding gas connection of Indane Gas service no. S9061 at Rampuraphul. The service of this agency is very poor. Generally cylinder is being supplied after 1 and half month and home delivery has been stopped. When enquired from agency they state that there is shortage of gas.
It is submiited that gas cylinder in BLACK at the rate of 600Rs. is available at any time in agency. Kindly look into the matter.
With regards.

Yours faithfully
Jagrup Singh Manshahia
Senior Superintendent jail(Retd)
Mobile No. [protected]

I want to share you all the incident that happened on Saturday,23th Oct 2010,
By the orders of Indian Oil officials, complaint numbers/suggestion number/email ID's are displayed on a board outside the agency so that a common man can easily complaint against authorities.
But it is not so safe when licenses are allotted to ruffians(badmash).
On this Saturday,23th Oct 2010, around 1:30PM system(computers) was not working in Yadu Gas Services, Shahibabad(Gzb) due to which people had to suffer.
A young guy took a photo of complaint board, so that he can dial a number or send mail regarding the complaint from his home.
He was brutally beaten by the staff/agency holder. He was shouting 'Save me'(bachao bacho) but no one can dare to save him, as they were around 10 people, two of them had riffles also.
It's just a request with Govt. officials that please don’t allot agencies to such mobster(Gangster) or what the use of such display of board when a common man can't complain against agency.
Also request to common man, please have patience and check the surroundings then only take such bold decision.

We booked a Gas one month before @ Indane Gas Agency, Velachery Check post. Last two weeks we have been calling then daily. They are giving reasons like we dont have a bill or unavailability of load. If Load is available Bill is not there and if Bill is there Load is not available at Pallavaram load station. They have telling these reasons for a long time and we didnt receive the gas till date.
Ph number of Gas agency:[protected]

DEAR SIR... CONNECTION NO. NAHI PTA HONE K KARAN HAME D.B.C. CONNECTION NAHI DIYA JA RHA H, DOCUMENTS DEPOSIT KAR LIYE H. AB CONNECTION AUR DOCUMENTS DONO HI NAHI DE RAHE H. MATHURAM CHEJARA

My LPG connection no. LT 4389, and I am subscribed to Indane gas distributor Anirudha Gas Sewa, Road no.- 1, Rajendra Nagar, Patna, Bihar. I have single cylinder & booked the cylinder on 07 October 2010. office man give the commitment that cylinder will reach within 2 day. but till today no any cylinder reach at my house. every day i call gas agency office and some one (lady) pick up Phone and say your cylinder is reaching at home but after 16 days of booking no any cylinder reaching at my home. It is very much surprising that my vendor sold 4-5 cylinder everyday in black marketing and asked me to pay Rs. 450/- for a cylinder. when i enquired about my booked cylinder he told that gas truck not come so delivery is too much late. I think that gas agency in collusion with vendor and local shopkeeper sale the cylinders in black marketing and also stolen 2-3 k.g. gas from cylinder who deliver at home. Always i suffered this type of problem. Please take necessary action against gas agency & solve my problem.

Dear sir,

I beg to state that I took LPG connection (RT-27678)on 08.09.06 on transfer basis( A 278394 TV /1061666 )SV No.0107571 and got first cylinder on 28.09.06 and secod on 07.10.10.During this period, I could neither got any LPG nor contact the vendor (presently Verma Gas Agency),while LPG is being issue continuously from my connection.

So you are kindly requested to stop selling in black and take action against defaulter.

Thanking you and regards.


SHAFQAT ULLAH KHAN
Mobile:[protected],[protected]
D-75,New Ashok Nagar,
Delhi (East)-110096

Dear consurned as i went to the one of the Station of Indian gas distributar of Ghansoli for the new connection they said i have to pay Rs.4700+ but when i said that i have already gas stove at home which is ISI mark and whch is recogised as per the rules but on that they said it not possible if i need only gas cylinder and if i need then it will take 15 to 20 days for that but before that when they were not aware about that i have gas stove they were saying that for whole process it will take only 3 days and my gas will be at my home.
The contact No's.of that station are[protected] / 27543744 / 27546088.

Kindly look into the matter and do something to resolve the same.

M/s Roy & Dutta Enterprises (Distributor Name - Biswanath Dutta) of Indane at 13, Indralok Estate, Sodepur, Kolkata - 700110 is demanding Rs. 45/- for issuing a new Domestic Gas Consumer Card which tracks all the booking details.

Is the charge legitimate at all? Why the consumer have to pay such amount for an official record?

Dear Sir,

My submissions are as under:

(1) That my cylinder was stolen from my uncle’s shop at Malawala Bus Stand, where this cylinder along with 5 other cylinders were kept for re-filling, as Home delivery facility is not provided by the Gas supplier and delivery van is available at Bus Stand only at the time of delivery.

(2) An FIR in respect of theft of 6 cylinders was lodged with Police Station, Jamwa Ramgarh by my uncle in his name because the incident of theft was occurred in his shop. The FIR No. is 232 dated 2nd October, 2010.

(3) The names and consumer numbers of each consumer are mentioned in this FIR.

(4) For getting a new cylinder on payment in lieu of my stolen cylinder, I approached the Gas supplier and they advised to further approach Regional Office at Jaipur for seeking their approval.

(5) On submission of an application alongwith a copy of FIR and other documents for getting another cylinder, the Costumer Care Executive in Indane Area Office, Jaipur refused to give approval of the cylinder and said that FIR was to be lodged individually by the consumer instead of this combined FIR. However, in FIR the names and consumer numbers of each consumer are mentioned.

Considering the facts mentioned above, you are requested to kindly look into the matter and if deem fit kindly direct the concerned authority to sanction a cylinder in lieu of the stolen cylinder on the basis of this FIR because the incident was not occurred at my house.

Thanking you,

Dear Sir,

My Indane Gas connection with Anbu Agency, Arumbakkam,Chennai 106.
Consumer No. 26098. Last 10 days, Lakhs of times I called their in 4 of their
numbers. Always recorded message is coming and not picked up their phone. Please book the gas and warned them to take the phone and provide
email facility, and sms facility to the consumer to book the gas.
Thanking you,
with regards,
s.karthick jaikumar
[protected]

OUR CONSUMER NO. IS 10126.WE HAD BOOKED INDANE GAS 15 DAYS BACK AT SRI SORNA INDANE GAS AGENCIES,VIKRAMASINGAPURAM.BUT THEY ARE DELAYING TO DELIVER THE CYLINDER.THEY ARE NOT IN TIME TO DELIVER.

Whom So Ever It May Concern

Consumer No.P19249
Name of the Consumer: B.Vijayalakshmi
H.No.11-4-347, Chilkalguda, Secunderabad-61, A.P
Agency Name: Padma Gas Agency, Warasiguda, Secunderabad-500061, A.P

This is to inform you that, we have booked for Indane Gas Cylinder on[protected], we haven't received the gas cylinder till today i.e.20.10.2010. The gas agency neither attends our calls nor responds properly when we go personally. Please help us.

I have a connection of Domestic Gas having connection number TSV 14821 since 20 years. Service Station is Registered in the name of TAJ GAS SERVICE, DELHI GATE, AGRA. Phone:[protected], 2553613.
Sir/Mam, I am not getting proper supplies according to the booking of Refill Gas Cylender in time. Instead of current supply I am getting the Refill Cylender not before 30 to 35 days. And also nothing has been done from IOCL office Sanjay Place, Agra, when reported there.

Kindly, resolve this matter as soon as possible.
I will be highly obliged,
Thanking You,

Ajay Rangila
R/O, 9/12- Bagh Muzaffar Khan,
Agra.
Ph: [protected]

This is something really serious. Sarvatra Gas Agency ( Brahma Nagar,Kanpur) is creating a nuisance to the customers by delaying the delivery of cylinders. A cylinder is never booked before 21 days and delivery is furthermore delayed to 15 to 20 days or even more.These cylinders are openly available in black market. Every person suffer this problem. This gas agency service is very bad.
Every person not satisfied this agency service.

Dear sir,

i want to transferred the gas connection from sagar to bilaspur . but here agency people (VERTIKA GAS AGENCY NEAR JARHABHATA ) were denighing to provide us any conection.
while we want to take our existing connection . i have provide them noc from privious agency but still not getting propper respose from them.

could you pls inform me that exactle how much time it will take to transfer ant connection from one city to another city.

BEST REGARDS
MANJU VISHWAKARMA
[protected]
BILASPUR

Ref.:- Consumer No.00151 under 'Pandua Indane Service' ( Code No.[protected], Station Rd. , Pandua , Hooghly , W.B. ,India .

Respected Sir,

With ref. to the above, I one of the most senior citizen , hereby inform you that , We are two retired school teachers ( husband & wife ) residing in our house , (having aged 78 and 69 years respectively) , one of the proud customer of 'Indane' .
But unfortunately, very unwanted situation occurred in our daily life created through Pandua Indane Service .The fact is ....
that, We have received our last Cylinder on 03.09.2010 ;
that, on 2nd Sept. our 2nd cylinder became empty ;
that, Pandua Indane Service refused to book against 2nd cylinder before 18.09.2010 ;
that, it was booked on 18.09.2010 ;
that, today it is 19th. October , 2010 , no cylinder has been delivered till now ;
that, In the 1st. week of Oct. they said that "the cylinder will be delivered within a very short time" ;
that, in the 2nd week of October they said "it will be delivered tomorrow"....then .."today " ,
that, in the 3rd. week of October they said ".your booking has been cancelled" and the cause is unknown to them .
How strange the matter is.
It is not easy to us to go frequently and daily twice/thrice to the Indane Office , as we are old and we have no other member in our family . Mostly, they talk unauthenticated matters which has no base , Viz., "you can't book now even if your cylinder is empty " ,.... "Your booking has been cancelled", ... if we ask why , the answer comes "we don't know" ...etc. and they are used to talk only verbally without black & white proceedings. In this connection it is important to mention that within August,September & October , we didn't leave our home for anywhere .

I'm sure that you will take necessary steps against harassing this senior citizen having no other person in the family for help and if possible, any special measure for the old aged persons .
Your kind cooperation is earnestly solicited .
And lastly, I would like to request you to be kind enough to take necessary action by which we would have not to face further this type of 'scheme' / victimised in any way in future , as being a complainer.
Thanking you ,
Yours sincerely,
Jagadindra Kumar Bhadury , Nirodgarh,Pandua,Hooghly. Phone:[protected].