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[Resolved]  Indian Oil Corporation — Faulty/Tampered Petrol Pump

Dear IOCL,

I own a Honda City ZX MH-02-AY-8337. I filled regular petrol on 28/05/2008 from Pump No. 13 of M/s Taximen's Services Ltd., Opp. BEST Depot, Gokuldham, Goregaon (East), Mumbai - 400 063, Phones:[protected], [protected]cash memo no. 484665(?)). The petrol pump was either faulty or tampered. This is because, (1) I always fill the tank fully to calculate my average mileage. This time, the pump dispensed 42.51 litre of petrol for 358.7 kms driven from last filling. This is unusual as I get approx. 11.5 kms/litre. (2) My tank capacity as given by the manufacturer is 42 litres. I also has approx. 1/8 tank full. So, how can the dealer put 42.51 litre?

When I argued with the dealer, he brought a measure and filled 5 litres of petrol and tried to prove that the pump had no problem. But I do not know whether the measure was 5 litres measure, whether there was a way to start and stop tampering, etc.

I feel cheated and will go to all lengths to see that the dealer is booked.

If you do not take any action against this dealer, he will cheat many and bring down India Oil’s reputation and market share.

If you do book the dealer and make adequate publicity, this will help you project a better image to the public and help deter other dealers from operating such practices.

I need your initiative and help to book the culprit and suspend their dealership. Please keep updating me about the progress of this case.

I am waiting to hear from you soon.

Thanks and best regards.

Ravindra Tulsyan
Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet

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Dear IOCL,

I own a Honda City ZX MH-02-AY-8337. I filled regular petrol on 28/05/2008
from Pump No. 13 of M/s Taximen's Services Ltd., Opp. BEST Depot, Gokuldham,
Goregaon (East), Mumbai - 400 063, Phones:[protected],[protected]cash memo
no. 484665(?)). The petrol pump was either faulty or tampered. This is
because, (1) I always fill the tank fully to calculate my average mileage.
This time, the pump dispensed 42.51 litre of petrol for 358.7 kms driven
from last filling. This is unusual as I get approx. 11.5 kms/litre. (2)
My tank capacity as given by the manufacturer is 42 litres. I also has
approx. 1/8 tank full. So, how can the dealer put 42.51 litre?

When I argued with the dealer, he brought a measure and filled 5 litres
of petrol and tried to prove that the pump had no problem. But I do not
know whether the measure was 5 litres measure, whether there was a way
to start and stop tampering, etc.

I feel cheated and will go to all lengths to see that the dealer is booked.

If you do not take any action against this dealer, he will cheat many and
bring down India Oil’s reputation and market share.

If you do book the dealer and make adequate publicity, this will help you
project a better image to the public and help deter other dealers from
operating such practices.

I need your initiative and help to book the culprit and suspend their dealership.
Please keep updating me about the progress of this case.

I am waiting to hear from you soon.

Thanks and best regards.

Ravindra Tulsyan
HI

I AM THE PRIYA MALIK, MANAGEMENT TRAINEE IN MOHALI, 2-JAN -2009 WHEN I WAS COME FROM KURUKSHETA TO OWN MY HOUSE CHANDIGARD.I FILLED THE PETROL FROM AMAN PETROL PUMP, I THIK THIS PETROL PUMP AFTER AMBALA CANTT(HARYANA) BEFORE ZIRAKPUR .I FILLED THE PETROL IN CAR ZEN, A SMALL WHO IS WORKING THERE IS THE PERHAPS THAT PERSON NAME IS RAVI OR RAJIV I DONT KNOW HE IS MISBEHAVE WITH ME, WHEN I CALL ASK CUSTOMER COMPLAINT BOOK HE WAS NOT BRING FOR ME AND CALL ME FILL THE PETROL AND GO FROM HERE.HE IS VERY RUDILY BEHAVE WITH ME.

I AM JUST INFORM YOU THAT IF YOUR COMPANY EMPLOYED THIS TYPE OF PERSON APPOINT THEN THE VERY NAGATIVE EFFECT ON YOUR COMPANY GOODWILL DUE TO THIS KIND OF PEPOLE.

I WANT TAKE STRICK ACTION AGAIST HIM.


PRIYA MALIK

CHANDIGARD
(PUNJAB)
DEAR SIR,
I HAVE REASON TO AGREE WITH THE COMPLAINANT BECAUSE I HAVE MY SELF MANY TIMES BEEN CHEATED BY A PETROL PUMP OF YOUR COMPANY SITUATED AT SHALLA TENGH SRINAGAR KASHMIR. THE BOYS THEREAT ARE IN THE HABIT OF HIDING THE METER FROM THE VIEW OF CLIENT THIS WAY OR THAT, IN SUCH MANNER THAT THE CLIENT IS NOT ABLE TO SEE WHETHER THE METER HAS BEEN BROUGHT TO ZERO OR NOT. IN CASE OF ENSUING CONFUSION THEY ARGUE. LAST TIME I KEPT MY NERVE AND ARGUED STRONGLY AND CRIED ABOUT THE ANOMALY BECAUSE I WAS SURE THAT I WAS CHEATED OF 0.75 OF OIL. OUT OF GUILT THEY AGREED AND FILLED THE TANK WITH 0.75. PLEASE SEE TO AS I HAVE HEARD THAT THEY ARE IN THE HABIT DOING IT WITH EVERY CUSTOMER AND LATER SHARE THE BOOTY AMONG THEMSELVES.
Hi Ravindra,

These petrol pump is a cheat. Last 2 times they started filling petrol for me before showing zero. by the time I saw zero on the meter which was a bit far the meterer was already ahead of Rs.200. Yesterday night I went to fill again and kept a close eye. They did the similar drill with the guy behind me. They started filling petrol from 200 and his car was far behind so he couldnt see the readings. I quickly informed the car behind and then we registered a complaint in their complaint book. Dont think much will come out of it. This is routine with them and the only thing we can do is be more attentive.. It also may have to do with our cars..I have a Honda City as well and the guy filling behind was also a Honda City.. Unless our doors are locked they can open the fuel closet.. I can support out if there is any intiative.. I have already posted on FB just so that my friends are aware
sorry forgot to mention.. I m speaking specifically of taxi mens petrol pump in gokuldham

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    Indian Oil Corporation [IOC] Phone
    +91 99 1155 4411
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    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003