Indian Oil Corporation [IOC] Complaints & Reviews

Dear sir
Rajesh from chennai, i had very bad experience in an indane gas distributor, while transfering my gas connection from one dealer to another. i was shifted from khilkatalai to mudichur last week so i went to my original dealer(RANIE ENTERPRISES, NANGANALLUR, CHENNAI) for an TTV, i had waited for an hour and job done.on the same day around 4pm i had went to PATTAMMAL GAS AGENCY, WEST TAMBARAM with my regulator, without verfiying anything they said today we cant do that go and come back on monday (9.06.08).after that actual problem araises by morning 9am i had went there, they said our staff will come by 10;00 am, i had waited up to 10;15 am, like me for enquiry, trnasfer around 15 to 20 customers are waiting .i had enquired them what happen still no has turned up, they said 2 staff are leave today.one lady staff came and checked my documents and said ther is no date in ttv go and get from your original dealer.that is my mistake also not checked properly.again from tambaram i had went to nanganullar and get it done from them and came back to pattammal around 4pm they said document paper is not available come by tommorow morning.the whole day wasted and it is a loss of pay for me.again next day 10.06.08 tuesday morning, there were around 15 customers like me, they said only 5 document paper is avaialble rest of them go and come back after 3 days.my documentation done, by time it is half day. they are just working like an goverment organisation, not at all bothered about the customers whom they are giving businness.for non availablity of document paper asking the customer come back after 3 days, and very lathergic activity by staffs.i never come back like this in an private organisation that too with indian oil dealer, because i am also working in an customer service organisation.it should not happened to any customer like me in futurue.

Regards
L.Rajesh
[protected]
chennai

I am a customer of Indane Gas past 6 yrs. I get my gas service from Vishnu Gas Agency, Kadugodi Whitefield, Bangalore.
We have booked our gas two weeks before and then they said delivery will be within 3 days. We did not get the delivery and since then we are trying to reach them on their contact numbers but most of the time, a recorded msg comes which says this telephone line is not working. But, when i tried in mornings, twice...

My father (Sh.H. R. Sharma) consumer ID is 19402 and I get my Gas Cylinder supply from Chander Nagar Gas - Surya Nagar, Sahibabad, Ghaziabad (UP), the agency use to supply the gas after 05-07 days of booking . This problem I am facing from last 6 months and the cylinder is under weight also.

Dear Sirs, 13/6/2008

I am a Senior citizen and a customer of Indane gas for nearly 45 years. Currently my gas dealer is M/S CHAYANIKA, 41, REGENT PLACE, KOKATA 700040 (tsv no 51456). since 3/1/1996. One cylinder has always lasted us 28-30 days. but my latest cylinder delivered on 7/5/08 lasted only 21 days whereas the two previous ones lasted 30 and 28 days respectively.

Sometime back back you anounced that the gas supplier will carry a spring balance so that we would be able to check the weight of the cylinder when required. I talked to our dealer about it but did not get any cooperatin.

Therefore, I reqest your prompt action to redress my grievance.

Thanking you,
Yours faithfully,
P.K. Gupta, 163/1 N. S. C. Bose Road, Kolkata 700040.

I am a consumer of Indane cooking gas (LPG) having consumer no. 46684. My address is RZF 760/58, Gali No.3, PALAM COLONY Enclave, New Delhi-110 045. The service provider for delivering the LPG Cylinder to me is Gauri Enterprises, Dada Dev Mandir, Palam, Raj Nagar, New Delhi. I am fed up with the system for booking of LPG Cylinder as whenever I try to book the gas on phone, the two telephone nos.[protected] &[protected]given by the Gauri Enterprises are busy. Even after trying continuously for 2-3 hours for many days, the same can not be accessed. Presently, I have been trying to book the gas over phone for the last 3 days but could not get through. Still I am trying only. The booking of gas has become a very very big problem for me for the last 6-7 months and I request to do something needful urgently to get the system corrected. I have already brought the same to the notice of authorities of Gauri Enterprises 2-3 times but they have not done anything till now. I will be really very very grateful if anything could be done like some alternate booking facility (internet etc.)

Sir,
I am a comsumer of Indane gas for the last 13 years. my consumer no. 10848 with prasanna gas agency at padi, Chennai. Last month I received my refill on 3rd May and I booked the refill on 13th may 2008. till 10th of june the refill was delivered despite my several reminders both personally and over phone the agency in charge has not delivered it. Today I took an empty cylinder and hired a taxi to goto the agency to get the refill. Then they issued the refill and gave some lame excuses for not delivering the cylinder ontime. I want to ask the following questions to the Customer care dept.( If it exists?) of IOCL. If a consumer has two cylinder LPG connection what is the refill cycle one should follow? What is the time delay between refill registration and refill delivery if only one cylinder connection and two cylinder connection is there? What if the first cylinder is exhausted and second cylinder is nearing empty and still the refill for the first cylinder is not delivered yet? WHat is the relief for a senior citizen like me who has to go to agency to take delivery of the cylinder every month if no delivery is made by the agency? Whom should I lodge my complaints at IOCL? Is there any consumer forum where I could voice my grievances?
M. SIvalingam

sir the phone of this particular Ranveer Interpreses new delhi)is always busy[protected] &[protected]and when it gets dialed no one picks up the phone the company is ghadhi gas service which is in Kalka ji new delhi ...MY CONSUMER NUMBER IS 7469 AND BY MY NAME..Sonu. no one can hear this complaint they missbihave if we goes there office . plz take some strick action PLEASE RESOLVE THIS AS SOON AS EVER.. and teach a lesson to him

Sir,
I stay at Haldia, West Bengal, for the past three years . For past 3 years I am trying to convert my single cylinder LPG connection into double cylinder LPG connection. But all my effort went in vain because the INDANE distributer at Haldia Township constantly denied the same showing the reason that IOC is not permitting them to allow the conversion . Please help me out of this trouble because I need double cylinder connection urgently . I can not book my next refilled cylinder before 21 days of getting a refilled cylinder and after 21 days stipulated time the distributer takes another 15 days for delivery .One cylinder can not serve more than 30 days normally . So it is easily understandable that cooking of food becomes absolutely difficult once the gas is finished. Moreover I can not depend on the delivery man because of single cylinder connection. Time & again I have to carry my empty cylinder of my own and come back without getting refilled gas because of irregular supply.To avoid this serious trouble I want the double cylinder conversion immediately .

Since the price hike in Petrolium Products, we are facing a serious problem o[censored]navailability o[censored]nleaded Petrol and Normal Deisel at all Faridabad (Haryana) outlets, after the discussion with the Petrol Pump's Employees they are assigning the reason of Non -availability of the basic Products. They are explaining only premium segments are available in the stock, after the price hike the diffrence between Premium and Standard Petrol is Increased so they are selling only Premium Petrol on outlets.

So I request you to please take an immediate action against these Petrol Pumps.

I am writing this letter gather some information on delivery of LPG Cylinder.

I am writing this letter on behalf some senior / under par, consumer of your LPG Cylinder.

We are staying in a G+5 housing complex. We have a lift at our housing complex.
Our Housing Association has barred the Gas cylinder in lift for security reasons more over the delivery boys are not properly using the lift while they are carrying the cylinder loaded or empty.

However, they use to get “Bakshis” from us (RS.3/- to 15/-) depending upon the floor and consumer.

Now they are telling that they will unload the cylinder at the Ground floor if not allowed to carry by lift.

In this connection, I like to mention that several Flats of this locality do not have Lift and they are not creating any problem.

We are the residents of Dumdum (South) Kolkata west Bengal area.

Please let us know the exact rule so that we may take up the matter with the respective dealer.

For noticeable explanation, I am not disclosing the details of consumer at present, but it will be disclosed in due place & time.
Thanking you,

S.Ghosh

My registration no. is 7830 at Kurukshetra gas agency, Kurukshetra(Haryana). I have got a leaked gas cylinder 5 days back i.e. 6 June, 2008. I complained to the agency to replace the same. I reminded them daily and visited the agency twice personally but no attention has been paid so far.

From: Devaraj Palanisamy
Sent: Tuesday, June 10, 2008 8:00 PM
To: [protected]@indianoil.co.in; [protected]@iocl.co.in; [protected]@iocl.co.in; [protected]@indianoil.co.in
Subject: my complaint LPG 10312


________________________________________
From: Devaraj Palanisamy
Sent: Tuesday, June 10, 2008 7:13 PM
To: [protected]@indianoil.co.in
Subject: RE: Reference No. - LPG 10312 Poor customer service, Misbehavior and bribe for delivery Dealer Name - balaji gas service
Dear Sir,

I am not happy with your reply. Your reply is more favorable to your dealer without having any proper enquiry, totally irrelevant to the incident. Please come and enquire all the consumers, who are all received/taken delivery on the referred dates ( i.e. : 31/05/2008 and 07/06/2008) and they are the eye witness for this problem.

The following are the unanswered question from your side for my complaint mail. We are expecting your reply for following points without fail.

1) Collecting extra money from your consumer
2) Refusing door delivery at the cost of full amount which includes freight charges fixed by government
3) Improper Delivery timing : As my knowledge/Law/policy : No IOC dealer will ask their consumers to wait on the road & open sun light to get the delivery from 9.00 am to 3.00 pm - Totally unacceptable.

Note : As per your reply : We have never stopped the truck and all your consumers are witness. Please believe your customers and please enquire before giving any reply for grievances to improve your services as I O C.


Thanks & Regards

Devaraj.P
+[protected]
________________________________________
From: [protected]@indianoil.co.in [[protected]@indianoil.co.in]
Sent: Tuesday, June 10, 2008 5:02 PM
To: Devaraj Palanisamy
Subject: Fw: Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service

Dear Mr. Devraj,

Ref to the complaint and telecon we had yesterday. The matter was taken up with the Distributor and it is alleged that you had stopped the delivery vehicle for more than one hour on 31-05-08 and abused the show room staff on phone.

As matter of conveinience to you, we have advised the distributor to supply refill this time and you are requested to sort out the issue with the Distributor regarding the subject matter. In case you want you can also contact our customer service cell at 8/1079, Avinashi Road, Coimbatore.


The connection is regsitered in the name Mr. Narayanaswamy. We hope he is a close relative of yours staying in the same address and his name is in the ration card / no ration card certificate given by you in the address proof given by you. We request you to advise Mr. Narayanaswamy to contact the Distributor with original SV and ration card / no ration card certificate or contact our customer service cell along with the said documents before booking for next refill.

Inconveinience caused to you is regretted
----- Forwarded by S LAKSHMINARAYANAN/CBEAO/TNSO/IOCL on 10/06/2008 16:51 -----
UV MANNUR/TNSO/IOCL
09/06/2008 10:05 To S LAKSHMINARAYANAN/CBEAO/TNSO/[protected]@IOCL, D MURALI/MDUAO/TNSO/[protected]@IOCL, S THIAGARAJAN/CBEAO/TNSO/[protected]@IOCL
cc
Subject Fw: Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service





FOR IMMEDIATE ACTION.

UV MANNUR
DGM(LPG), TNSO
----- Forwarded by UV MANNUR/TNSO/IOCL on 06/09/2008 09:49 AM -----
<[protected]@kggroup.com>
06/07/2008 06:09 PM To <[protected]@indianoil.co.in>
cc <[protected]@iocl.co.in>, <[protected]@iocl.co.in>, <[protected]@indianoil.co.in>
Subject Reference No. - LPG 10312 Poor cumstomer serivice, Misbehaviour and bribe for delivery Dealer Name - balaji gas service




Name: Devaraj.P Address: Muniappan Koil thottam peedampalli Ondipudur via coimbatore - 641016 State: [protected] Mobile/Phone No: [protected] Consumer No.: 14829 Name of Indane Distributor: balaji gas service Dear Sir, As a IOC consumer, I would like to bring your kind notice of your dealer misbehavior and solution for my problem. Your immediate attention will be appreciated We have domestic gas connection in Coimbatore with Balaji Gas service. Our consumer No. is 14829. 15 Days back my mother had contacted gas agency and given consumer id for refill . The booking agent was disconnected the line with only one word (ie) booked. Second time again she had contacted to get the full details and delivery date but the line was again disconnected without any proper reply. Finally third time they have given a delivery date as 1st June. As usual my father has waited on the road from morning 10am to 2.45 pm to collect the delivery at Peedampalli bus stand with regular crowd of 30 IOC consumers. The truck driver simply told your allotment was not in my delivery slip please contact office for further information. On the same day we have called to Balaji office and they informed your allotment will happen only on 7th Jun. Based on your dealer revised commitment today my father have waited on the road from morning 9 30 am to 2.30 pm and today also the delivery instruction to our consumer id is not given to truck driver instead of he asked us to meet proprietor of Balaji gas service for clarification and delivery. Based on all the above fact I have called up to Balaji gas agencies for clarification and my call also disconnected immediately with only one word '' come to office for further information'' . Due to improper reply to me, again I have contacted the agency for getting reason for non delivery and direct visit for collection of cylinder from dealer place. but again improper reply from dealer office and call disconnection. Common fact. Last 4 years+ our entire village IOC consumers are evident for poor service from this dealer 1) No door delivery even paying freight charges of Rs 8 per cylinder. 2) Extra money Rs 20 or Rs 30 per cylinder. Thanks Devaraj.P Muniappan koil thottam Peedampalli Coimbatore Contact no : [protected] [protected] [protected][protected] [protected]@kggroup.com [protected]@gmail.com

Dear Sir,

I want to file a complaint to you against Indane Pearl gas service G T karnal raod opp gur mandi that i am trying to book cylinder on phone since one week but could not book it because either they doesnt answer the phone or phone is busy, this is very bad as you know that in todays costl;y fuel era we should try to save the petrol but we are forced to drive to gas agency and book cylinder, this small thing can be very nicely managed by phone which saves time petrol time and environment .
so please take necessary action against agency and help consumers and nation.

Sir,
I am a physically challenged person working as Jt. General Manager, Ministry of Defence, Engine Factory Avadi, Chennai and I own Maruti Zen AT, with hand control accelerator & brake fitted with 36 ltr capacity gas tank. Today 09.06.2008 I went to Shree Shakthi Agencies(TIN No [protected], Code No 068), Survey No 304, MTH Road, Ambathur Chennai - 53 (PH[protected] with tank empty It did not cut off automatically till 42.14 ltrs(Bill No 608543) When I filled in the same bunk on 03.04.2008 with tank empty with 36.14 ltrs(Bill No 13676) the tank became full.

the difference (42.14 - 36.14 = 6 ltrs excess)
how come a tank with 36 ltrs capacity will have 42.14 ltrs.

Sir, It is requested to look into the matter immediately.

I am a regular customer of Indane Gas from past 2 years. But since than i haven't received my PassBook. My consumer no is 14647. My account is with Maheswari Gas Agency Madangir, New Delhi -110062.
Please Help me out, i made complain several times but they used to replt that the Indane Gas service to the banch is closed. Each time they used to give slip but never give me my passbook. I request you to enquiry to my branch and provide me my Gas Passbook.
My Contact detail is : Phone: [protected]

sir my gas noumber is: Rahul-23592,
sir my gas is licking, and its in seriouse level. please notify my complaint as soon as possible.
my adderess is: sh. jagdish singh tanwar
wz-830 naraina new delhi-28

Dear sir i have booked for gas cylinder on 25.5.2008 and and was told i will receive by three days till date i have been telephoneing and there is no response nor delivery of gas cylinder the telphone nos of the gas agency is SYDHEENDRA INDANE GAS AGENCY (INDANE LPG DISTRIBUTORS)2ND MAIN, 80 FT HENNUR ROAD, HBR LAYOUT, BANGALORE-
THE TELEHONES ARE[protected] [protected] 25436995 WHENEVER WE CALL THEY dont take the receiver if at all they attend the call they avoiding speaking nor give reasons for the delay i need to complain and i want you to take action immediately and this is to be sent to cunsumer forum and indane gas grivance cell and confirm me too.
Thanking you
yours faithfully
s.komala.

Hi

I have gas connection of indane and i have this connection to three state because of work
Now i am working in jamnagar-Gujrat, here i got the connection after transfer now they need ration card for continue the connection until they will not supply the connection
This is problem for working class people who based upon job move from one place to other
I think their is no such clause in india for gas connection to submit ration card

sir
i have got autolpg filled in my car from m/s luxmi ato ferzpur
road ludhiana.but my car gave low averge.on cotacting to
dealer they check my car and said that lpg filled by the pump
was in less quantity. on next refilling i comlaint thismatter
to the pump woker he said that we are order to fill 650ml
at per litre instead of 1000mlof litre.what can i do?

My Indane Gas Consumer No. is 23873 in the name Sanjee Paul R/O F-69/S-3 Dilshad Colony, Dilshad Garden, Delhi-95 under distributorship No. 107300 in the name M/s Sindhu Enterprises, Pocket-A, 23A, Dilshad Garden, Delhi-32.
On 05-06-08 I got the delivery of refilled gas vide receipt number[protected]. It was shocked to see that reciept date was written 31-05-08 though receiving after 6 days.
In another view, the delivery man asked for Rs. 346 as increase of rates as per Govt. Rule, although amount mentioned in receipt was Rs. 294.70. While on argue, it was plead by the delivery man that since new rates have not been updated in their system hence no change in rate as per receipt.

In this regard, my humble request to look into the matter as it is being regularly intimated through media that higher amuont of MRP should be paid.

In case of any query please do call at [protected].

Thanks,
Sanjeev Paul