Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir/ Ma'am,
This is Sarat Kumar Asuri from Ahmedabad. I am trying to get a New Domestic LPG Coonnection for the past 3-4 months, but inspite of my repeated requests, I am still not able to get one.
I have contacted different Gas Distributor Agency, Shilp Indane Gas Agency and Santosh Gas Agency and have even contacted the Local Indian Oil's Office, and have also submitted an application for New Gas Connection at Santosh Gas Agency, but have not been able to get one till date.
Kindly help me out as I am facing a lot of problems on account of this.
Regards,
Sarat Kumar Asuri
[protected]

LPG cylinder is not delivered to me inspite of several followups .
My LPG Distributor - M/s Mangalam Gas Agency, Gautambuddh Nagar, Noida is registering the call for delivery of LPG cylinder but not physically delivering the cylinder . almost since last 11/2 months i am registering the call . everytime the response is -you will receive the gas in 2~3 days, but in vain .
Call is registered 3 times, but cylinder not delivered .
Even there customer care officer is not picking up the phone .

my details are :
Name : Shripad
Consumer no. : M18278
phone no. : [protected]
address : H-17, Gama 2, Greater Noida
U.P -201308

My indane gas which was supplied by Pruvelil gas agency in Chencganoor, keral was transfered to Arjun gas agency, Kozhencheryy two months back and no information was passed on to be. I booked gas in the previous agency who didnot supply and mow the new agency asked me to submit papaer and book which will daly my gas suppy again, the new gas agency didnot give me any explanation for the non serving of the transfer information.

Sir ab tak mujhe indian ka gas cyleder nahi mila, mera transfer jagdalpur se bhilai-3 hua hai, jabki tranfer purpose main gas cylender turant mujhe yaha miljana cahiye tha. lakin bhilai-3 M/S Ashwariya Enterprises, Indian gas agancy bhilai-3 ke gas dealer kahete hai ke jab tak, hame jagdalpur se koi confermation letter nahi milega ham aapko gas cylender nahi de sakte hai, M/S Ashwariya Enterprises, Indian gas agancy bhilai-3 ne, M/s Anurag Indian gas dealer jagdalpur ko conformation letter bhejwane ke leya flyking se courier kiya hai jiska slno.57935531 aur dt 19.06.08 hai, jab ke M/s Anurag Indian gas dealer jagdalpur kehata hai ke muhje koi courier nahi mila hai SAir main kafi jyada paresaan ho gaya houn muje kuch samaj nahi aa raha hai ke main kya karo, aap se request hai ke mere help kare, main middle class se belongs karta houn main deily hotel ka kharc affoert nahi kar sakata houn. mera mobile number [protected] hai. pl. do step for my favour, i shell be much obeliged to you.

i am a LPG Indane customer with Pataudi Indane rewari road Pataudi Distt gurgaon (haryana). I have booked for a refill on 18.06.2008 under order No. 65 as informed by dealer . Even though it is nearing 12 days, i did not get my refil from Indane dealer .
This not a first time that we are facing this problame & the attitude of dealer is very bad its way of talking is so bad & i am not satisfied with dealer .

I booked for Indian Oil Domestic Gas to Dumdum Gas supply Agency;213/3, Dumdum Road, Kolkata-700074, W.B.; Code[protected]; on 30.05.2008(booking no.13193).I have not received the gas till date.I have tried several times to enquire over telephone, but the abovesaid agency donot receive the phone,
My consumer no. is 37635
My phone no. is [protected]

respected sir
My customer number is k-26414 .I am not getting my lpg house hold gas cyslinder on time, with in one month that how it stands right now.The distributer KD ENTERPRISE, 1C-52, MARKET NO.1, 121001, NIT. faridabad is taking undue advantage of our innosence.The gas cylinder is given to us in 35-36 days, it is hard to manage.Also the gas is not being booked on telephone, without giving us any proper reason for it, distributers gas booking no.are [protected] and [protected].So, please look into this matter.We will be very greatful to you.
yours faithfully
kusum lata parshwal

I AM AN INDANE LPG GAS CONSUMER . MY GAS AGENT IS M/S SHARMA GAS AGENCY .UTTAM NAGAR. NEW DELHI 110059.
MY PROBLEM IS WHENEVER WE CALL FOR GAS BOOKING TO THE GIVEN PH NO[protected],[protected]EVERY TIME IT SHOWS BUSY.
PL. ADVICE OR TAKE NECESSERY ACTION.
P.DEBNATH

I am a consumer of indane gas No12056, from Indane gas agency, consumer co-operative society, kalpakkam.I registered for an additional cylinder in the month of Feb 2006. Till todate they are not issuing the same and whenever I ask, they reply as, there is no issue of 2nd cylinder past 3 years.They are also not telling the expected date, it is very difficult to manage with single cylinder without an additional cylinder.

the godown person of indane godown at badkhal near petrol pump in front of ankhir village district faridabad, haryana, does not give discount on taking cylinder at godown . i will not give extra money . so please rectify this problem . or you can also put discount rate at the slip itself that will also be helpful for consumers who take their cylinders from godown

sir,
my consumer no. is DG2600, named anil kumar mishra residing 2nd floor h. n. 53/35, ramjas road, karol bagh new delhi 110005, is facing to booked gas sylinder from24th may 2008, whenever I asked the operator to book the gas sylinder against my No. he always sayid that the sylinder is allready booked . i had verbally complaint so many times in this regard but all vained. .My gas agency is dhruv gas agency, jhandewalan, newdelhi. please punish the guilty and provide uninterrupted gas supply

I am Assistant Director in Central Govt. Deptt. and a consumer of IOC Domestic LPG Cylinder for the last 10 years. My Agency is M/s Dangwal Gas Service, 18/242, Ring Road, Indira Nagar, Lucknow.

Today on 2.7.08 at 1530 hrs, I visited the above agency for booking of refill of cylinder and issue of coupon book. There I was forced by the agency to purchase the Suraksha LPG Hose costing Rs.170/-.

It is to bring in your kind notice that last year while changing the defective gas regulator, I was forcibly made to purchase the above hose vide their cash memo No.136 dt.21.5.07 and prior to this while issuing the coupon book, I had already purchased the LPG Hose under pressure of the agency.

It has become a regular practice of the agency to compel the consumers to buy the Hose whether it is required or not.

I therefore request to look into the matter so that above profit making practice should be stopped and the consumers should not be harrassed unduly.

Sunil Kumar
16/341, Indira Nagar, Lucknow-226016.

Hi,

I try to take another cylinder instead of my theft cylinder.
I went to Gas agency for this but employees of the Anand Enterprises, Gurgaon did not provide me the new cylinder.
I have FIR of lost of gas cylinder but they want also non traceable report from police station.

When I talk with the owner of the agency than he told me buy a cylinder from delivery person in BLACK or take a new connection with Gas stove, regulator and pipe.

How can give these type of suggestion by the agency owner.

I can deposit the security amount of the cylinder.

Amit

Inspite of booking of gas over SMS on yadu gas service mobile No. [protected] on 22.06.08 no booking confirmation received.
Their booking No.[protected] / 35 is contineously unreachable.

Less weight is common problem and we not complaint also as agency is not contactable.

Indane has to take strict action and ageny to M/s Yadu gas service should be terminated if they can not improve the customer service.

Shalabh Kesarwani

Sir,

I am a consumer of indane gas with Bhagirathi Gas Service, Dayalpur, Delhi having consumer No.BG 25874.

Till recentlly, the agency had introduced a rationing while booking a refill. As per 'their' rule one could have booked a refill only after a gap of 21 days from the last date of booking.

Now, they have introduced perhaps 'stricter' rule that one can book a refill after 21 days from the date of delivery of the refill at your home. The fact is that they take 8 to 10 days in supplying the refill after the booking. Effectively, you can get a refill only once in 30 days in the first month. And in the second month, this gap widens to 40 days. Likewise, in the coming months in should be 50 days, 60 days, 70 days, 80 days, 90 days, 100 days and so on.

While I would like to request you for a redressal of the problem, I would also like to ask the IOC whether 'you have passed any such orders from your Mumbai headquarters', as the agency claims.
I cannot imagine whether the IOC could have given such a freehand to a gas agency--all in the public interest?

Shall be grateful if I could be blessed with a reply from your side.

Regards.
V K TIWARI

Cost of gas as per receipt is 329.60 which is inclusive of
as delivery charges. The person delivering gas
demands Rs.370. No other bill is given for the rest of cash received.
This is at Chennai Vijai Gas AgencyID code1150.
Kindly do the needful

Dear Sir / Madam,

I am a consumer of Indane Gas based in Sahibabad (Distt. Ghaziabad). My consumer no. is N27876. The Agency through which I recieve my gas is "United Gas Agency". It is based in Sector 3, Rajender Nagar, Sahibabad - 201005 (Tel:[protected], 3228251).

My complaint is regarding overcharging after recent increase in gas cylinder prices. Earlier I was getting the cylinder at Rs. 295/-. After recent increase and subsequent rollback, only Rs. 10/- has been increased so that makes it Rs. 305/-. This agency is fraudulently misleading its customers and forcibly charging Rs. 332/- per cylinder. When a consumer complains about it they behave in a very disgusting manner and misbehave and insist that prices are different in Delhi and other places. I have a printed reciept issued by them which indicates this price of Rs. 332/-.

My request to you is to kindly look into this matter and get my refund for Rs. 27/- and subsequently bring down the cylinder rates to Rs. 305/-, as soon as possible. A reprimand should be issued to this agency. In fact they should be issued a strict warning against this mal-practice of overcharging their consumers. Kindly look into this matter urgently and do the needful, I will be obliged. I am a widowed lady finding it very hard to run my house and look after my children. Please do the needful at the earliest and punish these guys for the humiliation which they have meted out to me.

Thanking you,

Mrs. Sayad Zohra Fatima
Tel:[protected]
Mob: [protected]

I used to take Petrol for my car from M/s Kapur Auto Service Station (Indian Iol petrol Pump), Patparganj socity, Delhi-110092. several times I had noticed they fill the petrol lesser quantities. Today (26th June 2008) I asked for to fill for Rs 1000/- It was filled for Rs780/- while my attention was away. Later I had to argue and get it filled the balance. This is the third instance with me. I do not know how many people are cheated like this in a day. Is there any one check and take action for this type of cheating.

I, undersigned, am working with Hindustan Zinc Ltd. and recently got transferred from Chittorgarh plant to Zawar / Udaipur and also shifted my family and luggage on 16th June 08.
I am having LPG connection from INDANE with Two cylinders since long. While coming to Udaipur, I had surrendered my connection at Chittorgarh and got TV accordingly.
I have taken a rented house at Sarvaritu Vilas, near Bus Stand, in Udaipur. This area comes under M/S Aravali Gas Agency - Sector -11, Hiren Magri, Udaipur.

For getting the connection when I contacted them, they denied to give connection saying that they don't have Regulator. But it was surprising that at the same time one person was purchasing the regulator from them at Rs400 and lot of regulators were available in the shelves, which they told are faulty. I requested them for giving me connection and told that this is a transfer case and you cannot deny for connection. But they said sorry we can't help and that you have to wait for approx. ONE MONTH.

After that I had to contact one of my local friend's influence for this and he in turn deposited my TV papers copy to them. They inturn send those papers to Chittorgarh for verification, and they told him that only after getting verification from Chittorgarh connection can be thought of.

Sir, my query is
1) Whether any such verification is required for TV case? Because I had never faced such problem earlier while shifting from Porbandar-Gujarat to Metturdam -TN, from TN to Bharuch, and also from Bharuch to Mithapur and from Mithapur to Chittorgarh etc. . Every time, at the same moment of depositing TV I was given the connection and 2 cylinders. No where connection was denied or papers were send for verification . This is the first time I have faced such condition, here at udaipur, and because of this process, I have already lost 10 days without gas connection and I am wasting huge amount of money daily.
2) Is it not the duty of LPG distributor to give priority to TV case?
3) What action can be taken against such distributors?
4) How can I recover my losses because of non issue of LPG connection by a local distributor of IOCL?

Kindly request you to look into the matter and instruct the agency accordingly and pl. clarify my query points.

Sir,
I have booked for new coonection on 07/06/2008 but still I have not recieved any confirmation letter. Also staff is not co-ordinating to provide me connection. I am facing much problem. Can any body let me know, how long will it take to get new connection?

Junaid Tayyab

C-179, P-3 Greate Noida