[Resolved]  Indian Oil Corporation — Inordinate delay in supply of gas

Address:

Chennai, Tamil Nadu

Sir,

I am residing at Medavakkam, Chennai - 100. Oflate I am facing lot of problems with the gas agency, supplying cylinder for domestic purpose. My Costumer ID is 41350. The supplier is Rose Gas Agencies (Indane Distributors), 73, Medavakkam Main Road, Adambakkam, Chennai - 600 088.

After 9-9-2010, I had booked cylinder on[protected] over phone for which they had alloted waiting list No.5542 and informed that the cylinder will be supllied within 20 days. But again when I enquired on[protected] and followed up with them continuously on[protected],[protected],[protected],[protected], they gave the same type of reply stating that the cylinder will be supplied within 2 days. Finally, I received the cylinder only on[protected].

For your information, there was a gap of nearly 3 and half months between the supply of cylinder i.e. the last one was supplied on 9-9-2010 and now the cylinder was supplied on[protected] which is more than 3 months. How do you expect the consumer to lead his family?

At the first instance, all the phone number of Rose Gas Agencies are always lying dead. Even if we get the line once in blue moon, proper response is not given by the agency. Though I have lodged the booking on[protected] the date mentioned in the bill was[protected]. I don't understand the logic behind it.

On the one hand Indian Oil Corporation is boasting that consumer need not wait for 21 days to book the cylinder but on the other hand people have to wait for months together which is quite atrocious. We deserve reply from the Corporation for this. Kindly initiate remedial action and avoid inordinate delay in supply of gas agencies. Also I request you to instruct the gas agencies to behave in a responsible manner with the costumers.


Yours faithfully,
Achuthan,
New No. 2/305 (Old No.2/273A), Nehru Street,
Dr. Ramaiah Nagar, Medavakkam, Chennai - 600 100.
Email ID: [protected]@yahoo.com