Indian Oil Corporation [IOC] Complaints & Reviews

Indane Gas — Undue delay in delivering of gas cylinders

My consumer number is 64922 held with BP gas agency, Kowiar, Trivandrum with telephone number[protected]. I had booked a gas cylinder on 15.09.2008 with booking priority number 3727. Till date that is on 06.10.2008 we are yet to get the refill cylinder, and the latest excuse given is that their supply to our area is only day after tomorrow the 08.10.2008 which happens to be a holiday, you will get the idea of their fooling of customers. Kindly check whether the agency is misappropriating the booking priority and delivering out of turn which is what is suspected. This has been happening over the last three months only prior to which they were keeping up delivery schedules. Kindly look into the matter and revert by return mail failing which I will have to use the RTI act to get the required information.

Regards

Sivarajan

gas — undue delay in delivery

I had booked the gas on 5 sep and delivert was made on 20-9-08 and they were not allowing booking unless 26 days are completed from the date of delivery and the next supply is made 10 days after the boooking date.

Whereas other agency are allowing booking after 26 days from the date of previous delivery but they deliver in two days from the date of booking. I my agency thereis delay in delivery by more than 10 days and also the next booking can be made after 26 days . They do corrupt practices like selling domestic cylinders to commercials instituion at double the price and delay supply to domestic customers

I wish to change the agency inone place to another ageny in the same place which they are not allowing kindly advice When there is better service availiable why should i suffer with this agency and more over he deamands around 20 to 30 rs on delivery of cylinder whereas others charge only Rs5

Indane Gas — No response and supplying gas with a premium amount

Dear all
It is very reticulous, the Govt. says they are giving Gas with a subsidy Rs. 50/- and they stamped in that recept, Rs. 50/- subsidy given on supply of cylinder. There is no use for subsidy of Rs. 50/- Till today i was not received Gas after booking of 45 days. Eventhough they are selling in block ie. Rs. 610/- No body will take care about all, and Govt. themself encouraging them to sell in block. Middle income group ladies facing so many problems. There is no any supervision on Gas dealers. Particulary every Gas agency behind some Political leaders support also there. In Madhapur Indian Gas Agencies M/s. Venkata Sai Gas Agencies, Jubilee Hills, Madhapur.
Daily we are calling them on Phone No.[protected]/[protected] one Mr. Ashok Rao is not responding even 45 days also. But they are using Truck strike even they are having stock also. Hence there is no Govt. supervision on this. The entire episode Indian Gas officials are also there i[censored] call their office in Himayatnagar no body respond against complaints, even they will not lift their phone also. This is the indication of the irregulorities. May please save the peoples My dear Govt. officials and Indian Gas Officials. This is my humble request to those who are involved in this scalms. Definately you will be in soup. Some body will come for all and punish you who are doing all scalms.
kvrao

Indane Gas — UNDUE DELAY IN SUPPLY OF REFILL GAS CYLINDER

Sir,
I am mailing this complaint as Vice President of our association. I wish to bring to your knowledge the undue delay made by M/S Raghavendra Gas Agencies Avadi Chennai 600054.
The refill cylinder is issued by the agency after 20 to 25 days of booking of the cylinder and in some cases the cylinder is issued only after 30 days, which is creating lot of hardship to consumers in our organisation. The owner of the agency when contacted in person for the same she abused the consumer and threatned that refill cylinder will only be given after 35 days, which is highly irregular.
In this regard has Vice President of our association, I request your kind intervention in this matter.


Thanking you

Sundar Rajan
Vice President
JRS Resident welfare Association
Jyothi Ramalingar Street
Kavarapalyam
Avadi, Chennai 600054

Sir

1. I am watching delay delivery against lpg booking of Sharma Gas Agency (Tel No[protected]/67/68) since last three month. Their attitude of service seems to be clear black marketing.

2. They never denying their service but alsways making us fool

Indane Gas — Undue Delay in Delivery

My Consumer no. 34215....Indane gas (P L Gas Agency) was booked on[protected] and am yet to get delivery. Phones don't get picked up, and the distance to the Gas Agency is great, and it is not possible to visit there just to query.
Something needs to be done so that these dealers are more consumer friendly.

petrol bunk cheating — petrolbunks cheating

Hi,
Recently i observed that many petrol bunks are cheating people by pouring only 800ml for 1litre petrol.

Eg : Chaitanya puri's petrol bunk in Hyderabad are cheating people by pouring 800ml of petrol ( though the meter shows reading as 1ltr the actual amount that come out is only 800ml )
If people get the bottle they pour the petrol from different pump. they dont pour the petrol from same pump as they do for bikes/cars.

Please take necessary action for cheating the people in this way.

Thanks
srav

The best place to find thieves is the petrol bunks. I have had several times bad experience at Ganesh Service Station, Nh9, Main Road, Hydernagar, Kukatpally. But I am writing for the first time because they are cheating so badly and worst these days compare to past. They are cheating by about 25% of your money. So if you fill 100 rs petrol you hardly get 70 rs worth of petrol. This 25 rs is clearly being stolen and distributed among the petrol bunk manager and the thieves standing on dress holding the dipenser pipe. I got cheated by about 300 Rs yesterday. I gave 1000 Rupees to fill petrol in my car on December 18 with and the receipt number is 11213. I got cheated openly. I was clearly watching the meter reading for the amount. Suddenly the guy distracted me by showing an a new hoarding of Indian oil about some offer when the meter reading for amount was 700, I turned to see the hoarding for just 2 seconds and the reading changed to 1000 in 2 seconds. Though it took more than a minute to reach 700. When I asked the guy, Did he fill the petrol for 1000, he said, yes I filled complete 1000, and he ran away to show his busyness with other customers. There are 3 guys involved in that cheating, the first one was the fat guy who collects money holding a bag, second one was a fair color thin guy who hold the pipe to dispense the petrol and the third one was an average health black guy standing on the other side of the machine, looking invisible and changing the meter reading quickly using the button panel on the left side of the machine. There is a need to catch these thieves first because these are more dangerous than those professional one's work on night.

ya even i experienced the same thing every day ... but i am very cautious ii will scold if some one distracts me in the middle but how long this system continues there must be some end

i had booked a gas refill on 10/01/2012 and was confirmed to get it in 15 days time but still waiting for it. on asking the agency they denied of any booking. and asked me to go for online booking. previously on 25/01/2012 they had confirmed of delivery the next day. the agency is Aman Gas Enterprise. Ph.no. of the Agency is[protected]. My consumer no. is 03842 in the name of Rakesh Sharma.

Dear sir,
I Ramesh Kumar, from # 832 sec-45 Burail Chandigarh customer of indane gas. I had ordered for gas cylinder on[protected] at Sukh gas Service, sector 45 Burail chandigarh. but I don't receive yet and when i called them then most of the time their phone is engaged or mostly they dont put our call so, we requested to you to please take an action regarding our complaints and please try to improve your services and fulfill our needs.

Regards:
Ramesh Kumar

yes a necessary action should be taken.

This happens in all the states of India.. Usually one of the attenders try to divert your attention ( at the begenning or at the end ) and either start without resetting to 0 or shut the meter before the complete delivery.There is no solution for this .. Whom would you complain to ???
We had a family business of a petrol bunk... Below listed are the true facts...

(1) Fuel delivery trucks steal around 60 liters on every delivery of 12000 liters of fuel ( This was a honest confession of a driver and before emptying, he informed that he had stolen 60 liters and he informed that there is no way the petrol bunk owners can measure or trace about it )

(2) To check on that we called the IOC ( Indian oil corp ) technician, ... The Indian oil technician advised that in order to cover up the loss, we should replace the meter wheel which has less number of teeth and hence the delivery to all customers would be 10 ml less for every 5 liter delivery ..Also we need to pay the IOC tech Rs 2 per every excess gained fuel...

(3) The petrol pump attendents steal fuel as you have narrated.

(4) The IOC sales manager comes to check the delivery and if descripency, would demand[protected] rupees to turn a blind eye on the descripency.

DUE TO ALL THIS WE GAVE OFF OUR FUEL STATION!!!

(5) Above all the petroleum ministers are corrupt. If you check in Karnataka, when Devegowda came to power, there were 100 petrol stations owned by him...

Now with all the top most to the attenders are into stealing business, whom can we complain to...

Dear Sir,

I, Anthony D'Cruz is Resident of Munirka is having Gas Cylinder Consumer No.6302. I am not at all satisfied with the services provided by M/s.Arjun Enterprises-Munirka. Mr.Mukesh one of the staff members talk in such rude manner to the Customer that is is un-tolerable. In the month of November'2011 I had booked the Gas Cylinder. It took almost 10 days to supply me the cylinder. On 26th December'2011 I had booked for Gas Cylinder and till 02.01.12 I did not get the cylinder and I was told 30.12.11 and 31.12.11 that it has already been sent but till 31.12.11 evening 6.00 the delivery boy did not turn up. Since two days they were giving us the wrong information to us. on 02.01.12 I called up and Mr.Mukesh picked up the phone and I asked him why you people are giving us the wrong information. He was very much rude with me and asked me when you have got two cylinder you should always keep one cylinder re-filled in stock instead of troubling us. You kept calling us three days that is why the wrong information is given. Then I said it my headache your job is to supply the cylinder when it is booked. Then he said no we cannot do like this. More the November'2011 cylinder got finished with in 20 days of re-filling. I am very much confident that, the delivery boy are mixing water in the cylinder. Serious action should be taken with the Agency Staff members and the Delivery Boys. First of all they should be taught how to talk, handle and behave with the customer.

I hope serious action will be taken against M/s.Arjun Enterprises for late supplying the Cylinder and mis-behaving with the customer. More over proper check should made with the delivery boy that, how they mixing water in the cylinder.

Thanks & regards


Anthony D'Cruz

Arjun Enterprises Indane Gas agency — Late Delivery And Leaking Cylinder

Dear Sir,
My gas agency no. 1954 and are gas agency is Arjun Enterprises.
we received a cylinder from the above company on[protected], due to leakeg in cylinder we are not using it from the same day. we made many calls to register are complaint but bo one is receiving are calls to hear and please help me out
my. Cont. +91-[protected]

Thanks & Regards

Naveen Kumar

Sub: Delay in delivery of Gas Cylinder - Consumer No. PK - 02942

I am a consumer of LPG vide Consumer No. PK - 02942 at M/s. Padmaja Gas Service, Lichit Nagar, Ulubari, G. S. Road, Guwahati - 781 007.

Being a member of a very noble profession (ie Chartered Accountant) I always remain tense and worried about getting delivery of my clyinder due to followings.

i) The LPG is not booked before 15 (fiftten) days after delivery of previous cylinder.

ii) After booking, the delivery is never made in time, even after 20/25 days of booking. For example, LPG booked on 06/01/2011 vide Serial No. 1913 not delivered till date (ie 24/01/2011). On telephone the Agency informed for probable delivery by 29/01/2011 only.

I tried to contact the Area Manager's Office of this area over phone no.[protected]/2520518 but no one received the call being "NO REPLY".

In the above situation, please take suitable measures so that ever present grievance & tension for LPG is subsided & I may be allowed to work pecce fully.


- CA. B. R. Poddar

Indian Oil — LPG CYLINDER NOT DELIVER IN TIME

I HAVE BOOKED FOR RE FILLING OF LPG CYLINDERS ON 05/09/2011 FOR SELF DOMESTIC USE FOR MY RESIDENCE # JR.166 WHICH IS SITUATED IN LOCAL TOWNSHIP COLONY.
BUT TILL DATE I DO NOT RECEIVE THE RE FILLED CYLINDER. WHEN I TRIED TO CONTACT THE VENDOR THEY ALWAYS USE TO SAY FOR NON AVAILABILITY OF LPG OR YOUR TURN HAS YET TO COME. ALSO WE DO NOT RECEVE ANY CONCREAT ANSWER FROM THE AGENCY PERSON THAT WHEN THE SAME CAN BE AVAILABLE.
NOW A DAYS IT BECOMES A DIFICULT TASK FOR US TO GET LPG CYLINDERS RE FILLED.

PLEASE LOOK IN IT AND DO SOME NEEDFUL ACTION.

Indian Oil Corp Ltd — No response

Dear Sir/Mam
To whom so it may concern
There was a offer announced by IOCL that 'CAR IN A TANK'.We have took part in that offer and the period was from oct 31st to jan 15th.Since it said the winner will be announced in the month of feb 1st week.But since we have not get any information.the petrol filled by us should buy bill for the filling and this bill no should be sended to IOCL to No 56161.We have sended this no and each sms cost RS 3/- per msg.If this offer is fake we want our money back.
So i request you to kindly pay attention to this complaint
thank u
your's faithfully
zuhni

I have consumer no. T 753 of Trimurti Gas Distributer in Vikas Puri booked for refill cylinder on 20.5..11 record showed to deliver on 30.5.11 with cash memo no. and all not got cylinder yet booked refill cylinder on no. [protected] .

My consumer no 35407 single cylinder consutomer, my supplier name is M/s.Rose Gas Agencies, adambakkam, chennai 88, refill booking no is 322459 cash memo no is 7088 message received on 16/12/2011. still iam not yet received my cylinder, even iam trying my agent through phone no responce. pls make a necessory provision to make a complinet through [protected] it self.
thanks with regards
saravanakumanan

Indane Gas Cylinder — Harassment in booking cylinder

Roorkee Gas Agency ( Civil Lines , Roorkee) donot respond over phone and a person is forced to take a day's leave just to book a cylinder. The problem may be verified by calling over their landline no.[protected]. They just donot pick the phone or simply keep it engaged.. delivery of cylinder is always delayed till a person donot get aggressive. Customers are always harassed & not treated with due respect. Interevention is sought.

i am a consumer of indane gas.(golden gas agency, palam vyapar, palam vihar)these ppl donot respond over phone and a person is forced to take a day's leave just to book a cylinder. The problem may be verified by calling over their landline . They just donot pick the phone or simply keep it engaged.. delivery of cylinder is always delayed till a person donot get aggressive. Customers are always harassed & not treated with due respect. Interevention is sought.
Saroj Sharma
bhim ghar kheri
gurgaon

dear sir,
gas companies n phone per gas book karane ki fasilty d rakhi h par hamare ko mohali ki high flame gas gas supply karti h uska kabhi phone hi nahi milta ja ker dekho to reciever utha kar rakha hota h. In ko koi officer kuch nahi poochta kea in ke pass bahut powers de rakhi h In ke malik to kea employes bi ulta bolte h. Agar inka aap phone mila kar dekhao to janu

My LPG (Gas) Connection Consumer No. is 13217 which is in the name of my father Mr Jogen Ch Das and I am subscribed to Indane gas distributor M/s Blueflame Agency, Zoo Road, Guwahati (Assam)

I have booked for cylinder refilling on 2/4/12 against booking no 23. But till date (24/4/12) I have not received it.I have tried to call them many times.But everytime I found their phone busy or out of service.Today (24/4/12) I got their phone line and asked about the refilling delivery.But they replied that it will take another 2-3 days to deliver.Every month they delayed in delivering refilling cylinder.every month we have to call them many times to deliver the cylinder.Whereas as they must deliver a refilling cylinder within one week of booking date.

Kindly look into the matter on urgent basis.

Thanks & Regards
Anjan Jyoti Das

Dear Sir,
I am a LPG Indane Gas customer with Ragavendra Gas agency, Avadi, chennai and my consumer number is 9559. I have booked for a refile on 15th October 2007 over phone. They replied that they will Distribute with in a week. But after 2 weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 29th oct 07.they informed me that your number is not registered till today. And it is registered by now only it will be distribute after a week. In person I explained the things to the agency and my 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. This is the think not only happen for me but all Ragavendra gas agency consumers. Please take necessary action.

Dear Sir,
I am a customer of Indane gas. Recently I was transferred from Jamshedpur to Ranchi. Therefore I got transferred my gas also from Jamshedpur to Ranchi. At present I am in NIFFT Hatia Ranchi. The following is the name and address of my present dealer.

M/S Vaishnavi Indane Service
Sharma Market, Dhurwa
Ranchi 834004 Jharkhand

I want to register my grievances against the above mentioned dealer. Before leaving Jamshedpur I deposited my cylinders to the dealer at Jamshedpur and got it transferred to Ranchi. When I produced the paper to Vaisnavi they took a long time (about one month) to provide me gas connection. They also forced me to purchase a new gas pipe of Rs 170.00. After the consumption of the gas I booked for the cylinder on[protected]. I requested them several times on telephone to deliver gas but they did not deliver me the cylinder. When my brother (who is in police) asked them to deliver the cylinder then they delivered it on[protected]after one month). At the time of the delivery I was not present at my residence. The person who delivered the cylinder forced my wife to pay Rs 310.00 (which is certainly higher than the actual price). When she insisted for receipt he told that we were not giving any receipt. My consumer no is VI 15361.
Therefore you are requested to look into the matter and insure the harassment free service to the customers.
Dr A. K. Pathak (Consumer No. VI 15361)
Qr No. D7, NIFFT, Hatia, Ranchi 834003

Dear SIr ,

My job was transferrd from Gurgaon to Noida , so i transferred my gas connection from Gurgaon, immediately after transfer , i was posted on deputation to punjab for 1.5 month. so i didnot get time to get the transfer resumed in Noida, now after 1.5 month when i contacted Noida Agency , they are saying that its too late now, so its not possible for them to give us the connection , we need to meet company professional for this,
they said that company person use to come to their agency on Thrusday , i waited till thrusday (8th Nov 07) but they didnot turned up .

Now my cylinder is empty , so its really difficult to cope with this situation and wait for one thrusday after other.
Pls give me some solution to this problem as soon as possible.

Waitng for your reply.

Thanks & Regards
Rekha
Mob : [protected]

I am a customer of Indane Gas for last 13 years. I have booked for a refill of gas cylinder. Firstly the agent refused to take booking and told me that u will have to show your documents as someone is also been showing on ur account so i have shown them the documents as copy and Recommendation which had given by Late and EX MP Smt.Sukhbans Kaur Bhinder(Gurdaspur-Punjab) order letter. Letter Number 83161, Index Number 2129.
But they refused and asking for other voucher which we dnt have and they didnt shown us any copy like that i am hetting service since 1994 to till date but now thay said u r not the owner as everything is on my name and adress is also same (Madan Lal S/o Sh Prabh Dayal Mohalla piplan wala Bhadroya road, Pathankot(PB)
Card No:[protected]/95
Customer No: SA11403
Distributor Name:[protected]
Issuing Company:-90C
Super Associates(Indane Distributor):[protected]

I request officials to please look in to this matter. Without GAS how I will cook my food. I have arranged for some carosene so that i can cook food by old age stove.

Dear Sir,
I am a customer of LPG Indane Gas with Vijay Gas agency, Besant Nagar, Chennai and my consumer number is 24493. I have booked for a refill on 17th December 2007 over phone. They are not assure that, when they could deliver our request. This is the think not only happen for me but all Vijay gas agency consumers. Please take necessary & Swift action in this regard.

Each & every month we are experiencing the same difficulty with Vijay Gas Agency distributor.

I am a indane gas costumer bearing no-13874. M/s Guru gas agency is the distributor for Chittapur, Karnataka. I have booked for refill 12 days ago but unfortunately still yet to receive the re-fill.

Dear Sir,
I am a customer of Indane LPG gas with Raghu Gas Agency, Khandsa Road, Gurgaon. My registration no. is 37222.I want to register my complain against this distributor. Throughout my life, I have never seen such a corrupt Indane Gas Agency like this. These people never supply gas cylinder before atleast ten days. It would be your good luck if you receive cylinder within ten days. Another thing, these guys have no system of registering your request for a cylinder via telephone. There numbers are always busy. I have to personaly go to these people to book a cylinder. I registered a cylinder on 16th Dec,2007 and got it on 4th Jan, 2008. Thats only after i had visited their office three times. I am a software engineer. You can yourself imagine how much tight shedule i already have. Still i had to visit hteir office threee times. It was like a great mental and physical harrasment. when i asked these guys for the complain book, they say that we did not have and changed the subject by saying that you wouldreceive the cylinder next day. This agency is also notoriously famous for selling cylinders in black market in this area. Please take some necessary actions in this regard

my consumer number is 21760, registered with Jamna Gas Service, 106 Outside Sainyer Gate, Jhansi.
the people in the gas agency never pick up phone[protected] and[protected], hence it has become impossible for us to book our gas.
it is impossible for us to go to the agncy for booking our gas, as there is always a huge line, mostly of very rustic people.
kindly do the needful at your end.

Dear Sir,
I am a customer of LPG Indane Gas with Vijay Gas agency, Besant Nagar, Chennai and my consumer number is 18355. I have booked for a refill on 17th December 2007 over phone. They told that i will receive it with in 10 days so for i did not receive the cylinder. They are giving the bill that shows that ten days before if we ask anything we are not getting any proper answer from them.

Each & every month we are experiencing the same difficulty with Vijay Gas Agency distributor.

Bookings on phone. Phone is always engaged & when rings no one picks up.

Dear Sir,
I am a LPG Indane Gas customer with K-2 International Gas agency, Sarita Vihar, New Delhi. He is not working properly. Gas booked time 6 AM to 9 AM only. Every customer is very said to
K-2 International Gas agency. so, if you have solved this problem then every customer give bless to you and your family also.
Please take necessary action.

Thanks & Regards
With K-2 International Customer
Sarita Vihar-110076

Dear Sir,

Recently I posted at Gurgaon from Delhi. I have no gas connection here in Gurgaon so I purchased an Indance Gas Cylender from a Hawker in black for Rs. 600/- which was containing about 5 Kg. of water.
I request that such type of blackmailing should not be committed and measures should be taken for preventing it so that such a reputed and esteemed Agency like you could not be blamed in the society.
Bisht B S.
Rajeev Nagar, Gurgaon

Dear Sir,


This is in reference to my gas connection with the Chandani Gas agency in Mahavir Enclave, New Delhi They have got the worst customer service cell, whenever we call them up for registration they don't pick the phone and neither the number provided by Indane itself works ....ie they don't pick the phone or the phone is busy ....this is heights...if this continues trust me i'm gonna go and sue them in the court because i don't have the time to be on the phone for 24 hours. I called them up yesterday for 2 hours and trust me there was no response either there phone was busy[protected] or they did'nt pick the phone when it was ringing and same goes for their hotline number 1260 and also the another number 23411282. Not only this i tried all sets of number from their emergency phone no to their distributer no...nothing worked out.......This is heights.....I now beleive to personally visit their and fire them up right there.....Please look into the matter as this is the worst customer service

I have gas connection in my name with Ranie Enterprises, Chennai (Consumer No.37631). Whenever we are trying to book on phone, they are not picking up at all. I have to personally visit the Agency to book the refill delivery. I am also facing delay in deliveries even more than 20 days from the date of booking.

I request authorities to look into the matter immediately and instruct Agency to take the order on phone and no delays in deliveries.

Thank you,

Yours
B. Namdev

Respected Sir

My gas connecton (INDAN)no. is c-17154 (capitan Gas Agency Pratap Vihar Ghaziabad ) i booked this no. 15 days back till now i am waiting for cylender between thees time i called 40 times to gas agency but there is no corrective action from there side
we are facing porblem a too much
to whoom we can approach for this reason
my mobile no. is [protected]
If i am getting any response from your side that will give me satisfaction to believe humanity

Thanks for
your time and consideration
Baleshwar P Tiwari c/o Caiptan S.R. Sharma
A-43 SARVODYANAGAR
VIJAY NAGAR BAI PASS
GHAZIABAD U.P.

Dear Sir,
I am a LPG indian gas customer. my cylinder became empty on 30 jan 2008. I called my gas againt to refill it and they told that they will refill within 2 days but today is 07, feb 2008 till now they didn't refill it and no one is responding my phone call.

My Name : Nayak Narendra Kumar Barma
customer No :sg- 32612
contact : 25066953, [protected]
H. No- 414, Rajokri village, New Delhi-38

againt name : Sona enterprise
againt code :9107302
contact : 26897455, 26893219
Masoodpur, Vasant kunj, New delhi

Dear Sir,
I am a LPG Indane Gas customer with Pardeep Gas Agency , 3, Behind Ford Tractors , By Pass Road , Faridabad -121007 and my consumer number is PT -2801. I have booked for a refile on fifteen day ago by personal visit .. They replied that they will Distribute with in a week. On[protected] , when delivery man came to home for delivery he ask for domestic gas customer card due non availability of my wife ,so above card is not shown to delivery man. Then delivery refused to give the cylinder . so I went on[protected] to pardeep gas agency for refile , concerned clerk is said your booking is canceled , and you have to book your refile again and we can not give you cylinder today .When we ask for complaints register they provide me Indian oil officer number and owner of that gas agency , both the person holding these numbers are not picking their phones. I think this not happen to me but all pardeep gas agency consumers .
Please take necessay action

Anil singhal

My name is D. Krishnamurthy and my consumer no is 36110. The Ranie Enterprises who is one of the distributor never picks up the phone or removes the receiver so that it is always busy. You need to make a suprprize visit at their office or try to call their number. The response is very poor. As a senior citizen it will be very difficult for me to go to their office each time to book a refill. Request you to look into this issue and pull the culprits up so that the consumers are at comfort.

Regards

Dear sir,
My Name is sunil kumar, my consumer no. is 29091 and my agency name is K-2 International, sarita vihar, New-Delhi. i booked my cylinder 13 days back[protected] and till date[protected] i haven't received any cylinder from the agency, when i went there and asks regarding the delay. they are saying me that from last two days strike is going on in LPG plant, is it right, if not, please take the necessary action against this information and please say them to issue my booked cylinder.my cylinder is empty now, what i will do, how i will make my food, please do the surprise visit also, their behaviour is also not good.

Indane Gae — Not picking up the phone, Delayed delivery and poor service

Hi,

I have been trying my gas distributor (JAGAN NATH TERPRISES ) located in 1181 GRD FLR GALI 36 D D A FLATS MADANGIR, New Delhi- 110062 for the last Ten days and they dont bother picking up the phone. I have been suffering a lot...
agency comes across as a very poor service provider. The contact numbers are consistently busy (we haven't been able to check on the status since last 10 days as the numbers are not reachable)

Thanks.

Dear sir,
With due respect I beg to say that I am customer of Indane gas agency of my town named Rajrajeshwari gas service Talgram, Distt.Kannauj(u.p.).My customer card no. is RR 1019.
sir there is very corruption in this agency.When I went to agency to refill cylinder the worker of agency said to me that you can refill next cylinder after 50 days and never come in this agency before 50 days.Sir There is no booking and delivery service in this agency.Sir I am very sad on behaviour of dealer and workers of agency.Sir please solve my problem immidiately and take an action.I am highly obliged to you for this act of kindness.

yours faithfully

Rashid khan s/o Shahid khan
Jainagar. Talgram
Distt. Kannauj (u.p.)
pin 209731

My gas number is:30566 and supreme gas service is located at vivek vihar, and I have booked my gas on the following dates:
22nd september 08,
27th september 08,
30th september 08
But I have not been provided the gas till now and no one responds to the calls. I have to book the gas after every 12days but with your delay in service I am facing a big problem. Being such a reputed company if Indane gas cannot provide the satisfied service to its customers the company should be closed.
Hope for a positive response.

Regards,
Customer

LPG Gas — booked gas on 1260 on 16th sep 08. but no service till date

I booked gas non 16th of september .But still i did not get my cyllender.Nobody even responds at that number. Iam from sindhu agencies dilshad gaden .Actually no one at the sindhu gas agency also lifts the phone.I even booked a gas leakage complaint at 1260. But there is no response.Kindly attend to my need.

sub-late delivery
i am a consumer of indane gas .my consumer no is 160015 but regretted i have to write that always my gas as deliverd late.

please advise to your concerned dept to make delevery in time.

thanking you.
ranju kumai
a consumer.

Dear sir, My consumer no.22791 .The distributor not dustributing the filled cylinder even after the booking of the same on dated 02/11/08 booking reference no.24733 from Reshmi Gas agency.They ask us to book the cylinder from the date of delivery after 30 days.And due to their problems they will delivery the cylinder after 15 to 20 days is this the correct way of booking please i want to know and is this the mandatory.

Indane Gas — not good service

sir, i above said would like to bring to your kind notice that lotus gas agency situated in metgahalli mysore is not giving proper service to the customers daily their will be one or two fights forany one or the other reasons. the owner will be not available in the shop or on mobile line anything asked in the shop the boys will tell to contact the owner, but it will not result any result .their is no any display of any rules and regulations displayed for booking and delviery of cylinder. so please instruct to do all necessary things regarding the said matter.

This is to inform you sir that the agency Vimalgas, Palluruthy, Kochi - 6, Kerala is doing very bad service to their customer even there was protest among them by customers. they are keeping phone engaged and not attending calls from customers. pls do the needful from ur side


c.no.2000

Respected Sir,

This is regarding the delay of supply of LPG . We are your customer holding the account in Avadi region (Ragavendra Agency ) . In around the cricle of Pattbiram cholan Nagar most of the area people holding the account in the ragevendra agency. We are facing a big problem in supply of LPG. Some of the complaints faced by our area peolpe are mentioned below. Kindly set right the same to service the peole in better way. It is my humbke request.

1. Non receipt of LPG supply in the commited day.

2. Telephone lines always busy.

3. To give a correct info of LPG supply date.

4. To treat the customer in good way.

NOTE: Even we too are working for a PVT LPG sector, we too understand the position of truck in the period of strike but it happens always in the above mentioned agency.

Thanking you,

ShyamalaVenugopal.
Pattabiram

I am a LPG Indane Gas customer with SRINIVASA Gas agency, THIRUNINRAUVR, chennai and my consumer number is 3155. I have booked for a refile on 23th january 2009 over phone.and they have registered. They replied that they will Distribute with in a week. But again 11th FEB-2009 when I made a call to them they replied it will deliver with in 1 or 2 days.TILL DATE cylinders are not distribute. my 2 cylinders are empty due to abnormal delay, they are not ready to hear anything and they are dealing the customers very bad.This is the think not only happen for me but to all SRINIVASA Gas agency consumers. Please take necessary action regarding this complaint.

Indane Gas — bad service of booking by telephone

The gas agency at Ashiananagar, Patna, Bihar M/S Dipganga has given two telephone nos.one land line 2583917 and one mobile [protected].However while booking for gas, it either show busy or no response even after ring.This happens for days and ultimately i go to dealer for booking thus creating unnecessary hardship to me.During this communication age, i could not understand this .I also suggest gas booking by internet .

I took the connection from an Authorised Agency of Indane Gas " Jaiswal Gas Service" in Golmuri. Later after some time the agency got Black Listed and the party was absconding. After some years it was reopened by the same agency and they are not accepting my Gas service Book. I dont understand as to why? Is it really the authorised agency or is it fake/fraud? Kindly do the needful at the earliest. Am also seeking a Legal Advise for the same. If it is possible kindly regularise my connection.

Regards,

IOC/ER - 5126638
CONSUMER No- MMP-10025
S.V. No-64933
Date - 17.03.1983
Contact No- [protected]

dear sir,
i m intrested in indane gas distributreship in jharkhand so contect me my
mobile no.. [protected]

sir,
main tundla disst. firozabad (u.p.) me rahta hu sir yaha agency per bahut bura behave hota hai subah se line lagao to 2 baje tak no. aana padta hai sir poore din ki chhutti leni padti hai 1 cylender lene ke liye aur kisi din to woh bhi nahi mil pata sir puri gadi ko black karke bechte hai ye log sir plz i request to you to change your service

Indane Gas — Terrible Service

The Indane Gas Agency "Sri Rama Agency" in C. V. Raman Nagar, Bangalore is hopeless. The service is despicable and the behaviour of the staff is also rude. The Agency is incapable of servicing such a large area. I am sure there is some underhand business going on in this area, as no other Agency is allowed to operate in this area inspite of the area being so large. By the way, what is this new rule that new connections would given only to ration card holder??? Is this a free country or what? I think we are restricticting free movement even within the country. It is apalling

I have been trying to book for GAS cylinder for last four days, I get always busy on [protected], yes even if it rings they don't lift the phone.
2nd issue is delivery boys ask for TIP, if I say NO they stare at me. It became pain on every delivery to deal those delivery boys. I don't know where to complaint so writing here, earlier there was a no# where on bill to complaint, no that does not exist.

Dear Sir,

I am a LPG Indane Gas customer with Captain gas agency Pratap Vihar Vijay nagar Ghaziabad, U.P and my consumer number is CTV 3173. I have booked for a refile on 15th july 2009 over phone. They replied that they will Distribute with in a week. But after 2 weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 21th July 09.they informed me that your number is not registered till today. And it is registered by now only it will be distribute after a week. In person I explained the things to the agency and my 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. This is the think not only happen for me but all Captain Gas agency consumers. Please take necessary action.

With Regards

Kapil Kumar Parashar

I am a consumer in bilaspur. my gas agency name is mahamaya gas agency. my cons. card no. is 3731. In interval of gas supply and booking is minimum 17-18 days when i quarry that agency they replied me there is shortage of stock but in whole bilaspur only single problem in mahamaya gas agency
other agency service is very good. Therefor i requesting to you please attend this problem

Dear Sir,

I am Consumer of Govind gas power supply, Burdwan, west bengal for more than a decade.For the last one year the service as well as the behaviour of the staffs are day day by day detroiting.Presently they behave as if they are giving free service.

After more than 35 days covering they are not delivering the cylinder.when we are enquiring they are communication is"cylinder will be send at proper time, we can't tell a definite date"

Now we have to stand in line from morning 4am and coming to serial by 50 in number they will provide cupon at 10am and after that they will give cylinder after 12:00pm.

Apart from this they are also issuing new connections every day.
Now my questions are:
1.Is it the way for a service man to invest a whole day taking leave in his office every month for a cylinder?
2.If not able to provide cylinder to old customers then why issuing new connection evryday?
3.What is the sake of having double cylinder connection/is the money of acylinder has no value of the consumer?
Regards
M A Azfor

Dear Sir,

I am Consumer of Govind gas power supply, Burdwan, west bengal for more than a decade.For the last one year the service as well as the behaviour of the staffs are day day by day detroiting.Presently they behave as if they are giving free service.

After more than 35 days covering they are not delivering the cylinder.when we are enquiring they are communication is"cylinder will be send at proper time, we can't tell a definite date"

Now we have to stand in line from morning 4am and coming to serial by 50 in number they will provide cupon at 10am and after that they will give cylinder after 12:00pm.

Apart from this they are also issuing new connections every day.
Now my questions are:
1.Is it the way for a service man to invest a whole day taking leave in his office every month for a cylinder?
2.If not able to provide cylinder to old customers then why issuing new connection evryday?
3.What is the sake of having double cylinder connection/is the money of acylinder has no value of the consumer?
Regards
Dr M A Azfor

i have applied for a new connection dated 23/07/09.my registration no. is [protected] and running sl no.-4976. i haven't receive the connection till date. can i know the reason for this.kindly give the explaination for the same.

Respected Sir,

This is regarding the delay of supply of LPG and . We are your customer holding the account in chakradharpur (jharkhand) my a/c no:10888 . In around the cricle of chakradharpur most of the area people holding the account in the shikhar indane. We are facing a big problem in supply of LPG. Some of the complaints faced by our area peolpe are mentioned below. Kindly set right the same to service the peole in better way.

1. Non receipt of LPG supply in the commited day.

2. Telephone lines always busy.

3. To give a correct info of LPG supply date.

4. To treat the customer in so bad way.

5. office open or close never time

it is my humble request for you ps solve this matter.

thanking you
kishan garodia

Sir,
I am a Indane gas customer, my consumer no is.54008 with Guru gas agencies, M.K.B.Nagar, we are shifted in m.k.b.nagar past 4 months, in the four months we are booking gas for refilling, they delayed 10 and 15 days from the date of booking, every month they do the same thing. we try to call them so many times but there was no response. the service is very bad.

Bad Service

Dear Sir,
I am a LPG Indane Gas customer with vijaya kumar Gas agency, pammal, chennai and my consumer number is 51524. I have booked for a refile on 26th september 2009 over phone. They replied that they will Distribute with in a week. But after 15 days when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them for that they informed to me no stock we can not received load. what is the real reason how many days they continue this same reply kindly do this need fulASAP

Dear Sir,
I am a Indane Gas customer with Vidarbha gas agency ganesh nagar nandanwan Nagpur and my consumer number is 27564. I have booked for a refile on 06th October 2009 over phone. They replied that they will Distribute with in a week. But after weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 16th oct 09.they informed me that they are not able to delivered upto 20th Oct2009. In person I explained the things to the agency and my cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad and saying ifever you have problem you can talk to anybody.Then i made a call to Indane gas customer care officer as per his comments nobody are complains about M/S Vidarbha gas agency. This is the think not only happen for me but customers are not having much time to spent on complaints. Now we are searching for other option that where the services is good.Please take necessary action.

WORST SERVICE OF INDANE GAS DEALER

Dear Sir,
I am a Indane Gas customer with Vidarbha Gas Agency, Ganeshnagar Nandanwan Nagpur and my consumer number is 27564. I have booked for a refile on 06th October 2009 over phone. They replied that they will Distribute with in a week. But after a weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 16th oct 09.they informed me that they are not able to deliver your cylinder upto 20th OCT 2009. In person I explained the things to the agency and my cylinder are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. When I call to Indane Gas customer Care Officer as per his comments nobody are going to complain about the service of Ms. Vidarbha Gas Agency.This is the think not only happen for me but all Vidarbha gas agency consumers are not having much time to spent on complaints. Please take necessary action.

I am LPG gas customer H-7 Shatabdi Enclave sector-45 Noida.
I have booked my refill on dt. 02.11.09 but did not yet Kasna Gas agency.
Phones of Kasna Gas agency are always busy.
Please suggest, what to do?

Anil Yadav
[protected]

Dear Sir,

Customer ID :02388

we are residing in rural Area, and using the indane gas for last 5 years, From Local Agencies bearing Name D.N.Indane gas Agencies Residing at No : 30/7 ,Mala Theatre Complex ,Palamrneri Road ThiruKattupalli-613104 Thiruvaiyaru Tk-Thanjavur Dt. Phone[protected],287875.

we have two Cylinders one for Additional.We Received Last Cylinder on 14/10/09. We Booking The Next on 09/11/09 till date we have not Received the Same. But No Response From The Agencies .Every Month Same Problem Occured.

Please do the needful for Quick Servicing.

regards

V.Regupathy.

Dear Sir,
my consumer number is 20505. i have my indane connection in Mayur gas Agency, Peelemdu coimbatore. i have booked my cylinder on 20.11.2009 via sms. but till 01.12.09 i have not recevied my cylinder. Since booking is converted to sms mode they are not picking up phone the phone line is always busy. they say booking is accpted only after 25days and they always make more than 10-15 days for delivery. i think they suppler making rotation and doing malapractie with help of agency. why delivery is always late?? please take some action thanking you

Sir I belong to village & P.O. Ambari Tahseel Phoolpur Dist Azamgarh.I booked for refilling gas on 4/12/09 and was told by gas agency phulpur Azazmgarh that home dilivery would be within a week.I have reminded many times but still having passed eleven days the delivery of the has not been made.I have seen in news paper that the agency should deliver the gas within two days of booking otherwise would be fined.I astonihed being such rule, how the agency ignore it. please look and do necessary
Mazharul Haq
Connection No.4825
Indane Gas Agency phoolpur Zamgarh

Consumer No 17912I had booked my gas on 10.12.09 from Natraj Enterprises- Yelahanka new Town and informed that my gas will be delivered which was not done, and again when called on 12.12.09 it was informed my booking has not be done, again booking was done on the same day and i was informed that i wil be getting in two or three days and Iam yet to receive my gas. . now even though we have double cylinder we are not able to get the reffil even after 30 days, and also we dont have any proof of booking done on telcon. your early action in this regard will be highly soicited

Dear Sir,
Gomia gas suppliers gas dhang se gas nahi deta hai wo gas ko motor veicle walo ko price se adhik mai beachta hai { Rs 292 se Rs 350} tak mai sell karta haiaur magne jate hai to natak karta hai.
so, aap se vinti hai ki isme karvai kare.
Dhanyawad|


Aapka Grahak
Rajat Kumar
Date:-24.12.2009 At+Po+Ps= Gomia
Dist- Bokaro Jharkhand

Respected
Sir

Most humbly and respectfully I say that I am a "poor"
customer of Indane.My full INDANE Delar details are
M/S VAISHNAVI INDANE SERVICE
SHARMA MARKET DHURWA
RANCHI PIN-834004
JHARKANDH.

My customer details are
MANOJ KUMAR
VI-14499 c/o JAG NARAYAN BHAWAN.
HOUSE NO-> 235 ROAD NO-3
PREM NAGAR.(NEAR SHIV MANDIR) HATIA, RANCHI.

sir problem is this above servic provider is not
deliver gas in proper time.The method is first
take entry to the customer-book(we take on[protected] ON
thear SHARMA-MARKET OFFICE, then they will deliver gas to home.
But it is on paper only.
Every time having a same problem.I have taken the coupen
on[protected] but till today ie[protected] he do not
deliver the domestic gas to my home.What i can do sir.

So consider my above problem and give permanent soln.Then
i am very very thankfull to you.
MANOJ KUMAR.
DATE[protected]
RANCHI.

Respected
Sir

Most humbly and respectfully I say that I am a "poor"
customer of Indane.My full INDANE Delar details are
M/S VAISHNAVI INDANE SERVICE
SHARMA MARKET DHURWA
RANCHI PIN-834004
JHARKANDH.

My customer details are
MANOJ KUMAR
VI-14499 c/o JAG NARAYAN BHAWAN.
HOUSE NO-> 235 ROAD NO-3
PREM NAGAR.(NEAR SHIV MANDIR) HATIA, RANCHI.

sir problem is this above servic provider is not
deliver gas in proper time.The method is first
take entry to the customer-book(we take on[protected] ON
thear SHARMA-MARKET OFFICE, then they will deliver gas to home.
But it is on paper only.
Every time having a same problem.I have taken the coupen
on[protected] but till today ie[protected] he do not
deliver the domestic gas to my home.What i can do sir.

So consider my above problem and give permanent soln.Then
i am very very thankfull to you.
MANOJ KUMAR.
DATE[protected]
RANCHI.

sir,

My Name is Pankaj kumar singh my consumer no. is VI-39215 and my agency name is M/s Vaishnawi Gas service Dhurwa Ranchi. i booked my cylinder 65days back(01.11.2009) and till date(12.01.2010) i haven't received any cylinder from the agency, when i went there and asks regarding the delay. they are saying me that from last two days close in LPG plant, is it right, if not, please take the necessary action against this information and please say them to issue my booked cylinder.my cylinder is empty now, what i will do, how i will make my food, please do the surprise visit also, their behaviour is also not good.

I am a LPG Indane Gas customer with Thiruppathi Gas Service, Ettayapuram, Tuticorin District, Tamilnadu and my consumer number is 17050. I booked for a refill on 13.01.2010 over phone and they told to me, 'your refill dates is 25days after the last distribute, so make a phone call after 16.01.2010'. so I make a phone call for booking cylinder, they told me, 'cylinder is distribute on after 13days of booking'. So, please tell me howmany days between refilling of cylinder and also advice the Gas agency to distribute the cylinder to me as earlier as possible. thank you. my mobile number is (0) [protected]

Dear SIr,

I have a gas connection no. 3968 with Dee pee enterprises green park. i had booked a gas on 15.01.2010, they have told the gas will be deliver by tuesday 19.01.2010, but still not recd. the cylinder. I am trying agencie phone no. from last 3 days but not getting the phone. It always say phone is busy try after some time. We are both working & i told them to deliver the cylinder before 10.AM, but still not responce. My. Cylinder is finished in 15 days & they told me to book the cylinder after fifteen days from date of receipt. Pls. do the needful at the earliest & kindly tell them to give another tollfree coustomer care no. on which teliphonicaly book the cylinder like MTNL & aother agencies. pls.revert with positive responce.

I am having double cylinder for the benefit of smooth running, which always empty due to the irregular supply of gas by M/S, Jyoti Jwala, Baniahir, Bhaga, Dist. Dhanbad, Jharkhand, 828301. It is of no meaning when my both the cylinders are always empty. The distributor often does not book by putting 21 days rule but they don't care about the timely delivery. Normally it will take 10-15 days for supply the gas after its booking. In the meantime my both the cylinders become empty. In this situation I am forced to face this serious issue.

My earnest request is that you kindly look the matter seriously and instruct the distributor accordingly in order to avoid the irregularity. I will appreciate if you could kindly make the smooth supply of gas.

Thanks

Gurumukh Singh
JJ 5017
Punjabi Colony,
Jamadoba No.7,
P.O. Bhaga,
Dist: Dhanbad. (Jharkhand)

This is regarding problem in supplying the GAS cylinder. We are the customer of KALPANA GAS(Indane gas) Vijayanagar, Bangalore, Karnataka holding 2 cylinder gas.
Consumer no: 27079

I had booked cylinder on 16th Jan 2010 at 3:45 PM. The IVRS booked reference no is 28. But till now i didn't get supply of cylinder and i tried to contact through the telephone numbers which are given in the previous bill(8 phone nos). In those phone numbers 4 numbers does not exists, 2 numbers will be always busy and for 2 numbers no response.

When i contacted the customer care they said we'll checkout and after contacting many times finally after few days i got a cylinder with out bill. Even the response was very bad from the customer care people.
"Especilly very importent matter is that when i intimated for the gas leakage they didn't respond properly and till now they didn't even contact us, some phone numbers out of 4 numbers are not working. This is very serious matter."
I contacted the area manager Mr. Peter ([protected]) he refered me some other person Mr. Kaneel kumar ([protected]) even though after i contacted him he said we'll take care of this but till now they didn't.
Many customers are facing the same problem.
kindly i request you people to take care of this situation.
Please do me the needful.
The customer care people does not care for our concern and many times they don't even receive the phone(Especially today 27/01/10).

Thanking you,

Hanumegowda, [protected]
Kamakshipalya,
Bangalore 560079

I am uttam singh and user of indane gas service's LPG cylinder, and my connection no. Is 56312, would like you say that mt LPG distributor (captain gas service, sec. 12, pratap vihar, gaziabad ph: 2741924,2743977, U.P.S.T GD[protected], C.S.T.MP-1/193) always deliver me under weight and late service. They deliver me 10 to 15 day after booking date. And they not give me my second cylinder of my connection, I ask many time please issue me my second cylinder. They deliver me 10 to 15 day after booking date. In between deliveryman offer me for black marketing cylinder. Please kindly help me; I am suffering from this problem for last 2 or 3 year
Please kindly help me; I am suffering from this problem for last 2 or 3 year
uttam singh
[protected]

Indane Gas — worse service

Sundar shyam service located at janakpuri in new delhi doesn't fullfill his committment as whenever I booked cylender its delivered by more than 10 days while receipt is made on booking day. My consumer no. is 31334. Last I have booked gas on 12/02/10 but didn't yet delivered.

my consumer no. is 2392.i received gas cylinder for the months february and march bt i was not given the receipt.the gas distributer of my area is jhalak agency.now when i demand the receipt they say that i won't be given my receipt.kindly look into the matter.the agency's contact no. is[protected].

This is regarding very bad service as well as no response from the staff dealing with customer of BSFC gas agency,Hinoo ,ranchi,jharkhand. I booked gas cylinder on 9/3/2010 ,my booking number is 1101.but till date gas cylinder is not delivered.I tried to talk on phone,but response was very poor.Lastly I visited the office at Hinoo Ranchi at least three time. All times I was assured that the gas would be delivered, But infact after lapse of 23 days the agency didnot deliver the gas.
I was tried to get information about greivance cell and officer's number to registered a complaint,but went invain. There is no Board or details containing contact no for registering complaint or other greivances,if any. It seems that it is a violation of direction issued by central vigilance commission of INDIA.Even it indicates that the managerial staff of Indian oil limited (responsible for timely inspection) did not perform their duties in accordance with rules .
Therefore,lastly I have to register complaint againt not only BSFC gas agency ,Hinoo,Ranchi ,but the Officer of Indian oil responsible to make inspection of the agency.
kindly look into it and try to redress my greivance.
Thanking you,
MANOJ KUMAR
CUSTOMER NO 15279
D 102 TRIVENI APPT
AIRPORT ROAD
HINOO,RANCHI
MOB [protected]

Dear Sir/ Mam

I am using your Indane Gas and there is a AMAN GAS AGENCY In basti jodhewal, ludhiana and he is not give a better service against another gas agencies.

Points Of Bad Services

1. Behaviour of Staff
2. Late Delivery min after 15-20days
3. Tele-Phone service not Better
4. Public dealing Not better

Please do the needful action against that agency

I shall be very thankful to your for this act of kindness

Amarjeet Singh
[protected]

Dear Sir

My self is a consumer of indane gas. My gas connection no. is 17608 in karnal ( Mohan Gas Agency. Any time we call to book a cylinder the phone is kept engaged and if at all is rings it is not being lifted and on enquiry the person sitting is talking in such a bad woeding which can not be explained. Yesterday 0n 16.08.2010 calls made from 10 A.M. to 4 pm near about 35 times lastly 4 pm the phone was lifted by Ms. Sapna and she also talked very badly. on asking consumer complaint phone no. of indane gas she refused to tell the number. I have certain questionsabout gas service.

1. After how many days we can book a cylinder. at Mohan Gas Agency we are being told to book cylinder after 21 days of cylinder delivery.

2. When we are taking delivery from agency godown we are being charged same amount as being charged for home delivery.
3. Delivery mens are not carriying weighing scale. Are they suppose to carry it or not.
4. delivery men are not checking the cylinders before delivery. Shoiuld they check it or not.
5.Delivery men are asking for money extra for delivery.

Kindly take necessary action to correct the system.

Regards

Kuldeep Kumar sharma
241, Shaktipuram
Karnal-132001

Dear Sir,

My Name is Somarajan, my Consumer Number is 12297, (Sona Gas Agency, masoodpur, Vasant Kunj, New Delhi.) Last month the new gas cyclender has finished within 12 days normally one gas cyclinde will finish 25 days, then I thought it may be over used. This month gas cyclinder has finished within two days then I checked the weight of the cyclinder it has 26 kg. I don;t know what is inside the cyclinder, its 12 kg of water or gas inside? Gas is not coming. When the new cylinder issued it was 29 kg. now its 26 kg after 2 days.

There is no telephone for complaining becos now all booking thru 1260 online only. Pls do the needful and help us.

sir ,
i have done complain against rashmirathi gas agency. under indian oil. i have solved my problem with agency.so i dont want to go on with complain.i request you to cancel my complain.my consumer no. is493

Indane Gas — The gas agency will give consideration for senior citizen reg

When gas come to our house that time senior citizen in house that time gas man return . After when we enquired about the gas the agency told that today we will send after one day i ask they we already send they gas one day before, Now we can't give gas to u so wait for week's time.
This agency will not consider the senior citizen because they forget absence of mind the agency will talk roughly to customer they mal practice man times by giving cylinder
Please make it correct give considerarion to senior citizen
thankyou

This is as per govt guidelines... This is to ensure that only people below a certain income gets the subsidised gas

Dear Sir/Madam,


Though the Vijayakumar Agencies, Pammal have more than 10,000 Customers in the Pammal, Pozhichalur, Krishna Nagar and Anakaputhur their day-day service is on the worst side only. Their contact Numbers are[protected],[protected],[protected] &[protected] is all on out-of-order only. If this is the case, how can you book the cylinder whether they know or doesn't is a big question.

When telling them in person about the non-functioning of phones they say "Yes sir some 3 - 4 weeks the problem exist". Then why can't they change or make repair of the phones? Only they have 4 numbers for booking the cylinder, today 06.11.2010 when calling all the numbers it was a rude shock to me. Everything says This telephone is temporarily out of service!! very very shame of Vijayakumar Agency's service.

Please take necessary action.

regards

A.Muthurajan

Gas Services Kochi — Difference in Gas Cylinder Weight

In west Kochi gas dealers agencies will stolen gas on cylinders and supply the consumers without the seal broken. Paper report will be also publish the news paper. but not action taken. Please take the appropriate action.

I have booked the LPG cylinder Cust. no. m-2015 on dateed 11.11.2010 in the agency M/S MURAD NAGAR GAS AGENCY. ADD. MURADNAGAR DIST. GHAZIABAD, UP . 201206 I Called them everyday but no response on behalf of agency and saying that delivery will be made within one or two days, but we have not received the same till now. I have been fed-up by placing many complaints. No action has been taken agst my complaint.

Kindly take action agst the responsible staff . Otherwise i have to legal action agst agency.

Thanks,

Mahesh Chand Sharma
[protected]

I s.radha gas book no.s-3303.was booking gas cylinder on dated 10/11/10 in shakti gas agency sector 4 bhilai dist durg c.g. he was not send the gas as on date .when we asked then replied not supply gas from your end.
please take necessary action in this regards.

please take necessary action against shakti gas agency sector-4 bhilai distndurg.as far as possible his attitude is always same. for supply of gas cylinder. he will not supply cylinder before a month and not take refilling number before 21 days how can be run in large family
please consider and take necessary action in this regards your earliest action is highly appreciated.

how can i book online gas connection i was search to many times in net but unfortunately i am not get the side. only received this side.
again iam complain against the shakti gas agency sector-4 bhilai dist durg he was not received phone while we are calling always received busy or this line was faulty.
if you ask survey for the same company result should be 100 percent to disconnect the dealership of the same as mentioned above.
regards.

My gas number is:68713 and supreme gas service is located at M.Thirumalai, and I have booked my gas on the following dates:
27th December -10,
But I have not been provided the gas till now and no one responds to the calls. I have to book the gas after every 12days but with your delay in service I am facing a big problem. Being such a reputed company if Indane gas cannot provide the satisfied service to its customers the company should be closed.
Hope for a positive response.

Regards,
Customer

Dear Sir
I am a indane gas with veena gas agency in new delhi and my consumer number is 30691. The veena gas agency last time provide an one likage cylinder when i was trying to make a complaint to veena agency regarding likage cylinder that time agency phone not working.veena is one of the distributor never picks up the phone or removes the receiver so that it is always busy durin working time phone number is[protected] and[protected].MY second complaint regading cylinder distribution they havnt proper and timely distributed cylinder I have to personaly go to these people to book a cylinder. I registered a cylinder and when i got Thats only after i had visited their office three times.Today i had faced same problem again i hav booked a cylinder on 10th FEB-2011.I visit second time to them they told me it will deliver with in 1 or 2 days.TILL DATE cylinders are not distribute My two cylinders are empty due to abnormal delay.
Please take necessary action in this regard.

thanks
Sharif, Okhla

Dear Sir,
I am a LPG Indane Gas customer with Shri kanakchal Gas agency, kerur, Bagalkot dist, and my consumer number is 1270. I have booked for a refile on 3rd feb 2011. They replied that they will Distribute with in a week. But after 1 week In person I explained the things to the agency and my cylinder is empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are what to do? This is the think not only happen for me but all Shri kanakchal Gas agency consumers. Please take necessary action.

i want to say that i am customer of indane gas (beri gas agency) customer no. B-6168. as i am suffering from last 3 months i am trying to book my cylender but they have book my cylender after. 3 months. now i want to my cylender booking details as per their record. but they denied me to give details . plz look in to this matter.

MAHESH AHLAWAT
sub broker(MAMM)
mob. [protected]

angel broking

Respected Sir,

This is regarding the delay of supply of LPG . We are your customer holding the account in Divesh mishra(mukti gas agency ranchi jharkhand ) my consumer no. is 17491 We are facing a big problem in supply of LPG. Some of the complaints faced by our area peolpe are mentioned below. Kindly set right the same to service the peole in better way. It is my humbke request. MY GAS BOOKING DATE IS[protected] But not interested to deliver in gas agency

1. Non receipt of LPG supply in the commited day.

2. Telephone lines always busy.

3. To give a correct info of LPG supply date.

4. To treat the customer in good way.

5. gas agencey worker id very poor

please advise to your concerned dept to make delevery in time. please send your no to at time comlplaion agenst to agency
my email address : [protected]@rediffmail.com


Thanking you,

DIVESH MISHRA
RANCHI

Tirupati Gas Service — Worst and Horrible Service

Consumer number 9075 registered on the name of my mother Mrs Bani Chakravarty. Refill Cylinder was booked on 21/3/11, not yet delivered. Their
computer says booking was registered on 26/3/11. We have been facing this problem every month. Every time whenever we do the booking we are told that we will get the cylinder within 4 days, but we get it after 20 days. My mother is aged
(70 yrs). Called the office this afternoon and spoke to Mr. Parmar :- Very Arrogant
and Short Tempered person. I asked him for the number of his senior :- first he said
that his senior has gone out and has taken the mobile with him. When I insisted,
he gave me the number of Mr. Shravan :- [protected] :- Stupid,Arrogant and Rude
person. He blankly told me to come to the Office and speak as he does not like speaking and listening to customer queries on the phone. If the cylinder is not delivered on time, is HE or Tirupati Gas Service going to feed my aged mother.

As a suggestion :- Tirupati Gas Service should sack all its employees and shut
the Office.


Mrs G. Chakraborty.

DEAR SIR,

WHEN WEARE BOOKING GAS CYLINDER ON
PHONE NO.[protected] WHY NOT GIVING
BOOKING NUMBER BY THEM

WE HAVE DILED ABOVE NO 10 TIMES & SPENT
Rs.30 TO 40/= BUT WE HAVE NOT CONFARM
THE MY CYLINDER BOOKED OR NOT.

THENPLEASE TELL ME WHAT I CAN DO ?

D.S.GOGAWAT (MOB.NO.[protected])
AE-15011
MY DISTRIBUTER IS
M/S ANGAD ENTERPRISES,
RAJAN BABU ROAD,
ADRASH NAGAR,
DELHI-110033
TELE[protected]

Respected Sir,

I am a LPG Indane Gas customer with Trilok Gas agency, Adyar, chennai and my consumer number is 30916. Last month when I wanted to book for a refill, they told me that the agency is in strike and you have to book for gas refill cylinder in TUCS Ltd, Thiruvanmiyur. So I have booked for a refile on 4th June 2011directly to the office and they have registered and have given a new Consumer Number that is 50753. They replied that they will Distribute within 15 days. After 15 days I again went to the TUCS office and they replied it will deliver within 1 or 2 days.TILL DATE cylinder are not distributed. my 2 cylinders are empty due to abnormal delay, they are not picking up the phone.Please take necessary action regarding this complaint.

Mrs. Sindhu
No.4, Veeravanjinathan Street,
Venkateswara Nagar,
Perungudi
Chennai - 96
Mob:[protected]
[protected]

LPG Gas — complaint for service

Date:20.07.2011
To,
LPG Business Unit
Bharat Petroleum Corporation Limited,
Bharat Bhavan II,
5th Floor 4& 6 Currimbhoy Road, Ballard Estate,
Mumbai-400001
Telephone
[protected]/[protected]
Fax:[protected]

Dear Sir,

Sub: Complaint for Service

Sir, my consumer No.3320 and Agency is M/S Tirupati Gas Service , Bhayandar East.

In this regard I(A.K.Patel) am to inform you that,I booked cylinder on 28 june 2011 but till now i.e today 20 july 2011 cylinder was not yet received by me. Is there is any demand for booking gas? Delay cause by Distributor or Company? What is remedy?

Thanking you
A.K.patel
Regards


A.K.Patel
9-B,206,Sangeet Complex,
Jesal Park, Bhayandar (East),
Thane-401105.
Mob:[protected].


CCTO,
Bharat Petroleum Corporation Limited
214 PARADISE TOWERS/2ND FLOOR,
GOKHALE ROAD, NAUPADA,NEAR RAILWAY STATION,
THANE(W).[protected],25392825

I'm a senior citizen of this country and my consumer no.is 666. My problem is the agency called Sri Rudreshwara Indane enterprises located at Gubbi taluk Tumkur dist. karnataka state has issued to 3 consumers the same number who's names are also same and due to this the suppliers are asking me to visit their agency each and every time when I book for a cylinder. The agency is for away from my place and I'm 68yrs old and it is very difficult for me to visit every time to the agency.

So as a senoir citizen I request you to ask thee agency to set right the issue and provide me a peaceful supply of cylinder on booking to lead my lonely life.

I kindly request you to do the needful and I hope the indane will do on top priority.

Thanks
M.N.Kariyanna, Retd. School teacher,
Mavinahally, C.S. pura via, Gubbi taluk,
Tumkur dist.

सिऴंनडर पहुचानॆ केलिऐ 25 रुपय अधिक चाहिये
मेरा क0, 14037 वूकिंग न0, 8442, कैस मेमो न0, 8447.ता.26.08.2011आज ता, 02.09.2011 तक नही पूछने पर कहते है आपका घर वंद था जवकी मेरी मा की तवियत ठिक नही है वो घर पर ही है और अव 25 रूपय अधिक देने होग 25रुपय लेने के लालच मे गैस ना भेजने की सिकायत और भी वहूत लोगो की है कृपया इस सिकायत निदान करे
धंयवाद
धम॔पाल शमा॔ 1255 TYPE II DELHI ADMN FLATS GLABI BAGH DELHI 110007 PHON NO. [protected]

b.s gas — for the serves

i am a costumer of B.S.gas ageanse.Thay give the selenders to the hokers of the yesterday booking but not giving to the costumer,who book befor 3 to 5 day

I am an Indane Customer. My consumer No.is 13860
I had booked a cylinder with Acme Gas, Makarpura, Baroda on 5.9.11 over phone. They replied that they will distribute cylinder within 10 days. But after two week I started request repeatedly to deliver the cylinder till today (i.e27.9.11). Till date the same is not delivered. Every time when I request they keeps on telling me gas will deliver tomoroow. Please take necessary action.

Regards
Jayaraj Nair
B-21, Ashokvatika
Novino-Tarsali Road, Makarpura
Baroda - 390010

Indane Gas — for bad service

sir....

Kirti Nagar Agro India Ltd. Gas Agency wale bade hi sust tarike se kaam kar rahe hai...wo kisi ka complaint jaldi handle nahi karte....phone karne par...phone nahi uthate yaa phone baar baar kar dete hai...aaj ke complaint me 5 din laga dete hai......aap h socho ese me hamare ghar 5-6 din khana nahi banta...unhone pareshaan kar rakha hai...pls.....aap jald se jald karywahi kare......

Respected sir
i am a costmer of saheed virender singh agency costmer no. is 000775 and sv.no.3016775 and the distributior no. is 42011041.
(1) My order date is 2 NOV 2010 but now present day i don't get my cylinder. when i asked the above ges agency for the delivere of gas cylinder they didn't give me proper solution
(2) I also called costmer help line no. my complain no. is 49068 on 3rd of november from there i didn't get the solution.
(3)phone booking and home delivere is not avilable when vichele of gas agency come to village they do the black marketing.
Sir its my humble reqest to you to give me a permanent solution. I'll very thankful for your best solution.
Dinesh Kumar s/o shri Rakesh Kumar
v.p.o. kanti
Teh. narnaul Distt. M'garh
(Haryana)

I am customer of your halisahar branch. I face a tropical problem for cylinder delivery in your side.when I received SMS then after 7 to 10 days I received gas cylinder.So many time I complain my distributer but no respond from your end .Please help me and do the need full action .


Name : Mrs. Kajal Ghosh
Customer ID : 7188
Distributre : Halisahar

Indane gas agency of phoolpur sucks there is no professionalism in employees they are not bothered to attend customers call. I called them more 40times but only 4calls has been answered but there was no response from other end which is kind of harassment to me. I called on different cell number which on the website but even he didnt help me and not even given his name to me after asking several time.

I want higher authority of Indane gas agency should take appropriet action for customer service and delivery. Or else it will force me to sue the agency and its owner to the court.


Thanks and regards
Satish Jaiswal

Gas Subsidy Not Transfer my A/C.

Gas Subsidy Not Transfer my A/C. In (Against Consumer no.45407)

Charging more money from consumers

The contractor for gas cylinder distribution of Pantnagar Gas Service, Pantnagar (Udham Singh Nagar District) is taking Rs. 660/- instead of Rs. 656.50 (or say Rs. 656/- for delivering cylinder at house doorstep.

forgot the user id or password

I am custmor of indian gas agency from batala/gurdaspur(punjab) through harwant jyoti enterprises and distributor is can't transfer the gas book on my name. please tranfer the gas book on my name

late gas delivery by ms.anamika indane kankarbagh patna

my cosumar No. is 3395 by this agency .

not delivery

my gas booking no218896 on 4/1/15 but cyll not supp till at 1100 o clock. my gas consumer no 11341 at satna m p pushpendra gas servises satna

no refound subsides amount of my A/c

my name is madhusudan sahu I paid Rs. 1241.00 for a cylinder and I received Rs. 435.00 only against my subsidesed cylinder though I should get back an amount of Rs. 800.00 something. I want to know why I was paid less amount...

no refill delivery

Dear sir we have 2 concatenation of Indian gas but our distributor stop to us given refill delivery please help us and provide to our refill monthly our concatenation no are 1553 name are bhajan singh and 17414 name are jagmeet singh

Delay in delivery of LPG Refill

My Distributor NORTH HOWRAH GAS DISTRIBUTOR, Howrah, West Bengal is taking 45 days to deliver a refill. Please do the needful to regularise the delivery of gas cylinder in time.

Indian Oil / Gas Cylinder — harassing by gas cylinder agency

Dear Sir,
very unfortunate and painful for me. Even after complaining to Shri Giridhar, managar, delhi, i could not get any reply of my complaint.
Now i m expecting a positive reply from ur side at the earliest. this is regarding the poor services provided by Hari Singh Gas Service, Prem Nagar, Nangloi, Delhi. The customers are facing a lot. i want ur personal invervention in this matter. the problems are as follows:
1. Gas cylinders was not delivered by the agency even after 15 days. recently i had booked cylinder on 3.09.2008 but still i m waiting for my cylinder. My Consumer no. is HS-116642. They dont provide the customer's cylinder booking number.
2.Queues are very long in the agency.
3. Alway phone line engaged.
4. behaviours of the employees are not good. i m looking some favourable and very quick action in this matter.
thanks
Hari SinghContact No. 69928796

Not complaining

Sir
Meri DBC booking 1-jan-2011 ki hai. Nishant gas servesh janta colony agra. Jab
m DBC k liye jata ho to mana kr dete hai. last mont 7-jul-2011 ko un hone muje or mere bhai ko apne office bhar nikal diya tha kha ki koi DBC nai h. Mera consumar number hai 8692 NIJAM KHAN.
Sir plz hme DBC dilane k kst kre.
thank u

Dear Sir,

I am a consumer of M/s Vasant Kunj Gas Service , Chattarpur , New Delhi. My consumer No. is VK-14719. When I reached agency to book my cylinder , I found that Indian Oil has suspended Vasant Kunj Gas services agency and there was a paper pasted on the wall mentioning that cosumer have been distributed in other gas agencies.
Since , no. of gas agency ( new alloted) is coninuously busy , also I have booked gas on your officail booking no four days back , but till date gas has not been delivered to us.

Pl. ask concerned gas agency to deliver our cylinder.

Regards

Rahul Sharma
[protected]

Kalpana Gas Agency..

One of the worst Gas Agency...

Worst experience with even Staff over there !!

I am planning for new gas agency near Vijayanagar !

I am having Indane Gas Connection No SGC-8805 from Sharma Gas Company at Shop A-1, SSD Mandir Market, H-Block Uttam Nagar, New Delhi-110059. The given telephone Nos. to the clients, no body is picking up the phones. Therefore, I had booked my request to Customer Control Centre No 2561_1260 on 13-01-09. I working with the office of IOCL and presently posted at PNGRB, WTC. My employee Number is 705551. Till date gas has not been delivered to us.

Pl. ask concerned gas agency arrange to deliver cylinder in time with full weight of Cylinder and also must pick up his agency land line phones at the time of pass on our request for booking gas.

With Regards

RC Dabas,
[protected], 23457750

Dear
I Rakesh kumar singh Customer no is 16274 with sai gas interprises in vasnt kunj delhi
they did not pick the phone.
Regards
Rakesh kumar singh
[protected]

we are unable to book the gas by phone with venkatasai gas agencies madapur.

my name is Kanchan Banerjee i am a consumer of nilsikha at dakshineswar.long days i was not here and i have lost my all the papers amd unable to recollect my consumer number and for which unable to contact with the dealer or apply online.
plz help in finding con number by which i can make GD .