Indian Oil Corporation [IOC] Complaints & Reviews

dated.28/12/2010
sir/madam,

i am consumer of indane gas.our area service provider is NAIK GAS AGENCIES ADILABAD.it is our long exprience with them that they never respond on phone.for any problem,we have to go all the way to thieir door step,quite far from our residence,and suddenly changed their office from city to outcourts.and in the present office also not kepted complaint box or there is not any mobile numberof sales officer or any staff.i am a public sector employee many time personely i went the agency for gas by availing a day leave for gas and cost of one day leave is around one thousand per day.one instance i submitted a letter on dated 20/12/2010 for change of address as well as regular booking but still i have not received the gas and today it has come my notice that after i rush their office personelly they changed the adress and rudely tell gas will come with in two days i am suffering lot from there services kindly guide me in this regard.SOHRABJI RATHOD,deputy manager BANK OF MAHARASHTRA ,GUDIHATNOOR BRANCH CONSUMER NO.10222 MOBILE[protected]

Dear Sir/Mam,

I am LPG consumer having Consumer No. K-3085 Registered with Kasna Indane Gas Service.
I have been trying to book my cylinder for the last 6-7 days, but I am not able to contact any of their numbers [protected],[protected]. Either the phones are ringing or busy. at last when I went to their Agency physically to book Gas Cylinder they told me that the cylinder will be delivered after fifteen days.

Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many times.

Thanking you,

Yours faithfully,
Surendra Rai
I-529, Alpha-II, Greater Noida UP
Mob. No.:[protected]

When frequency of cylinder booking exceeds 3 or 6 months period, the agency refuse to take the booking — calls for undue procedures, site visit and adds charges in the name of 'checking and servicing.'

On approaching IOC officials, the agency takes the booking and delivers after inordinate delay, after sufficiently traumatising the customer.

When a customer uses less no. of cylinders — the reason, explained to the agency and the IOC officials; has not provided any relief or the process made easy to the customer. Every time, for the booking the IOC officials intervention is sought, before taking delivery of a cylinder.

Hello,
Myself Banamali Behera Having a gas connection from Indane Gas from last 20years(approx) in the name of Banamali Behera. But due of Inconvienance problem i had to get transfer from local registerd address to 56 A.C.Banerjee Road Kolkata-700057.But after transering that address My name is upload incorrect that is Instead of Banamali Bahera they upload (BANAMATI BEHERA). As informing them so many time against their mistake they neither register any complain nor they rectify their mistake. And now i am again transfer another address which is know 1,Bachaspati Para Ariadha Kolkata-700076 and recently my cunsumer number is :NS9845.And know they are saying that when i will their area and go some other distributor the name will automactically rectify. So now i want to make complaint against that Distributor "Nilsikha" And help me to solve my problem

Thanking You

With regards

Banamali Behera
([protected])

I just got a new Indane gas connection through Revathy Indane Gas Agency, Medavakkam. In the agency it is written that you dont have to take the gas stove along with the gas connection. I have a gas stove which meets the requirements set by Indian Oil Corporation (IOC). I told them that i have a gas stove and would not like to buy one more. They said that it is mandatory to buy the gas stove along with the new connection and asking me totally Rs 4500 for one cylinder connection. When i look in IOC website it says that it is not mandatory to by gas stove. There should be some action against them and Please let me know what to do? if i pay the amount only i will get connection seems...

Thanks
Thilipan

The Siddharth Gas Agency at Arupukottai, dealer for Indane Gas suppy insists on buying Gas stove or other items like cooker to get new gas connection.

K.Chokkaraman
PH:[protected]

SIR ,
ARAVIND GAS,(Indane distributor) POOJAPPURA, THIRUVANANTHAPURAM ph.[protected]
NON DELIVERY OF REFILE CYLINDER CONSUMER NUMBER 19845 - UNNIKRISHNAN.B
[protected][protected][protected][protected]
I HAVE BOOKED FOR THE REFILE CYLINDER ON 22 NOVEMBER 2010- BUT HAVE NOT YET BEEN SUPPLIED WITH THE REFILE CYLINDER SO FAR .

IT WAS INFORMED , ON ENQUIRY ON TUESDAY, THE 21ST DECEMBER THAT THE CYLINDER WILL BE SUPPLIED ON WEDNESDAY, THE 23RD DEC.

BUT YOU HAD NOT DELIVERED THE REFILE CYLINDER.

THE ASSURANCE GIVEN TO MY ENQUIREY ON 23 WAS THAT THE CYLINDER WILL BE SUPPLIED ON THAT DAY ITSELF.
THE VERY SAME ANSWER WAS RECEIVED FOR MY QUERY ON 24TH , 25TH AND TODAY.

DESPITE YOUR ASSURANCES THE DELIVERY OF CYLINDER HAD NOT TAKEN PLACE.

IT MAY BE NOTED THAT MY WIFE OR SON HAD TO WAIT AT HOME POSTPONING SOME URGENT PERSONAL/ FAMILY MATTERS EXPECTING THE ARRIVAL OF 'ASSURED' SUPPLY OF GAS REFILE CYLINDER. SIR, PLS NOTE THAT THE PASSING ON THE FALSE INFORMATION TO THE CUSTOMERS CREATING LOT OF HARDSHIPS.

PLEASE INTERVENE THE MATTER AND INFORM ME THE PROBABLE DATE OF DELIVERY OF THE REFILE CYLINDER. AND ENSURE THAT NO OTHER CUSTOMERS WHO HAVE BOOKED FOR REFILE CYLINDER IS DELIVERED GAS CYLINDER OVERLOOKING MY SENIORITY.

EXPECTING A FAVORABLE ACTION FROM YOUR ESTEEMED ORGANIZATION WHICH IS A PRIDE TO THE PUBLIC SECTOR OF THE NATION .
THANKING YOU.

UNNIKRISHNAN.B
3L, NIKUJAM ESTAE
JAGATHY, THIRUVANANTHAPURAM
[protected]

Consumer No : 12344

Consumer Name : Rajeshwari S
Siddartha Nilya,
Beside Water Works,
Rathna Giri Bore Road,
Chikmagalur - 577101.


I'm a LPG consumer with M/S Shivneel Gas Sales, No 1 &2, R.K. Complex, Shariff Street, Chikmaglur...The Company has given the following land line nos. 232422 / 234606 / 234608 for booking gas refill. It is common phenomena that for booking a refill you have to try continuously for 5 - 6 days. Either the phones are ringing or busy. 24 hour booking no as well as the helpline nos are also not responding.The agent who takes the booking is very rude on the call... Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many days.
It is their rule/practice that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder. So, following their practice ,we book accordningly.It is very unfortunate to note that that a fresh cylinder will come after 42 days.Some times they have delivered after 45 days or more…I do not know how a family can manage its cooking by a cylinder for 45 or more days. I want to bring this to the notice of appropriate indane authorities for looking into the matter.
If Indian oil is concerned over customer satisfaction they better do something about issues least I request them to educate their staff on how they need to address the customer problems.

I hope company will take immediate action in this regard, so that customer will not face such problem
in future…

Thanking you

Regards
Rajeshwari S.

Respected sir,
Consumer Name :-Surendra Singh
Consumer Number :-086
This is complaint about the misbehaviour & irregular delivery of the gas cylinder in our near gas agency whose name is MAMTA INDANE & owner is Smt. Babita Kumari in the above given address.
There is no proper delivery of gas cylinders and most of the consumer face lots of problems and also black marketing occur in the above mentioned gas agency.
Last time I complained about this problem in the zonal office of INDANE but they didn't take any action.I am Ex-serviceman and have some health problems.so I can't visit again and again to the agency.I and my wife only live in the village and all my sons,doing their job.So we are fully dependent on the LPG for our daily needs.Under consideration of above mentioned problem it is kind request to you to send a team to see the worst condition of this agency.You can contact me at [protected] for further inquiry.
I'm also mailing complaint to the Nodal Officer(Shri Shri Prakash).

IMPROPER SUPPLY OF LPG CYLINDER IN REGULAR MONTH

SUNDERAM GAS AGENCY SUDAMA NAGAR INDORE MY CONNECTION NUMBER IS "52357", BUT I AM VERY SORRY TO INFORM YOU THAT I HAVE BOOKED ON 22 TH NOV 2010. AND THEY INFORM ME THAT YOU GET WITHIN 5 DAYS BUT STILL ON TODAY 24 Dec. 2010.


Trapti

below gas agency booked gas after 21days & thehn after 20 days they will supply gas.
my consumer no 6127


SRI SELVI INDANE GAS AGENCY
ADDRESS : P.No:E, 2nd street, Bharathi salai,
Arunachalam Nagar,
Karambakkam,
Porur, chennai -600116
PH:[protected],[protected].

PHONE NOT ATTEND AT OFFICE TIME FOR BOOKING GAS NUMBER

Dear Sir/ Madam,

We have a gas cylender connection from Indane Gas ( Pagare Gas Service, 31, Jati Colony Ram Bagh, Indore).

Inspite of repeated request for PHONE NOT ATTEND AT OFFICE TIME FOR BOOKING GAS NUMBER IN THIS OFFICE PHONE NO. IS [protected],[protected],[protected] FOR GAS CYLIDER.

Dear Sir/Madam,

I want to say that i am a consumer of Indane Gas from Sonepat. AS I am suffering from bad services from my distributor "Arvind GAs Agency (Indane LPG Distributor)" Kabirpur, Sonepat.
I book my gas cylinder on !-12-2010. But there is no response from their side till[protected]. There is npbody to attend my call. All Ph Nos. is Switch off
Please look into the matter as i am sick of this service.

From ARPAN JAIN
Consumer No. 22562

Expired cylinder and misbehavior

My consumer no.71554 and I am a resident of T1, Shri Balaji Apartments, 7/9, Sanakarapuram First Street, Choolaimedu, Chennai - 94 (My cell No. is [protected]) M/s Bashyam Gas Service, Kodambakkam, Chennai (Indane Gas) is the distributor for my connection. I have booked for a cylinder 25 days ago. At that time they told me within 15days it will come. Today (22/12/2010) one guy came with an expired cylinder (It was marked as C10, means already expired). When my wife told him to change the cylinder, he is not willing to change and he is compelling my wife to take the expired cylinder. Since it is an expired cylinder she denied to take the cylinder. He started scolding and went off with the cylinder. When I am trying to contact Bashyam Gas to complaint about this they are not picking up the phone.

Kindly look into the matter and ask the distributor to give a valid cylinder, and have some system to ensure only valid cylinders are distributed to end users.

Hi ,

This is to report that i was cheated by the Petrol Bunk staff in IOC petrol bunk located between Kudlu Gate and Hosa Road junction. I paid a sum of Rs-200 for filling up petrol and while tendering the money the Staff quickly pulled out the nozzle saying that petrol was indeed filled for Rs200.

I am quite sure that they have not not even dispensed Petrol for Rs100.
However i was short of evidence and hence i am resorting to this complaint. I am quite sure that my complaint won't reimburse my money. I only wish action is taken to curtail such mailpractices in future si that the common man is devoid of being fooled again.

Hope there will be some action on the erring staff.

Thanks,
HG

We have registered with Balaji gas ambattur(Indane) for refill on 08th dec 2010 and waiting list no;3773. consumer no:36681. Till today (21st dec 2010) we have not received the gas.
They are ensuring that the phone is always engaged from 09.00 am to 5.00 pm.
If cell phone and SMS booking and reminding is introduced with all the Gas distributors, then everything can be recorded. and erring agencies, can be get caught easily and taken to task. will the Gas division of IOC do something on this?...Rkumaraswamy consumer

I mr. Mukta Ranjan Ghosh consumer No.5565 customer of Indane gas distributor of M S Factory co operative credit stores 96130031 booked my gas cylilinder on 26/11/10 , bu the delivery still pending. I have a complaint in this site two days ago, but still they did'nt response us. is their any solution of this monopoly. no one providing me any response , either from their booking office or make a complaint in consumer forum. please help me , I am in trouble from last 25 days. because this delay process forcing us to buy a cylinder from outside at over-rate, and thus the black market is spreading.

There is no system of delivery of LPG cylinder.After booking the cylinder we always inform them about maturity date.They do not give responce even after 3 -4 recalls.recently we booked our cylinder on 26.10.10 ( cosumer no.- 23662 / Vivek Pandit)and we waited up to 14.12.10 but we did not get the cylinder.Then we recalled them 5 times but till today( 20.12.10 / 0730 pm ) result is same.I am in a private job and it is very difficult for me to do this repeatedly. so please do needful.

Regards
Vivek Pandit

DEAR SIR,

I, MEENA KETAN PANDA OF A.N.GUHA LANE, SAMBALPUR (ORISSA) IS A CONSUMER OF INDANE GAS BEARING CONSUMER NO.18851. THE DISTRIBUTOR OF THE GAS IS LIPI GAS SERVICES, SAMBALPUR. THE SUPPLY OF GAS CYLINDER ON BOOKING IS ABNORMALLY DELAYED.
AS THE MOBILE NO. OF YOUR COMPANY SALES OFFICER GIVEN BY LIPI GAS SERVICES, SAMBALPUR IS NOT CORRECT, I COULD NOT CONTACT HIM. THE DISTRIBUTOR HAS ALSO NOT DISPLAYED THE NAME AND CONTACT NO. OF THE PERSON(S) TO WHOM WE WILL CONTACT AT THE TIME OF OUR DIFFICULTY.

I HAVE BOOKED FOR REFILL CYLINDER ON 09.11.2010, BUT TILL DATE I HAVE NOT RECEIVED THE GAS CYLINDER.

AS ONE MONTH AND TEN DAYS HAS ALREADY PASSED ON BOOKING FOR A CYLINDER HAS ALREADY DELAYED I REQUEST YOU TO LOOK INTO THE MATTER AND TO TAKE STEPS FOR DELIVERY OF REFILL CYLINDER AT AN EARLY DATE.

YOURS FAITHFULLY,

MEENA KETAN PANDA

Sir,

I am residing at Medavakkam, Chennai - 100. Oflate I am facing lot of problems with the gas agency, supplying cylinder for domestic purpose. My Costumer ID is 41350. The supplier is Rose Gas Agencies (Indane Distributors), 73, Medavakkam Main Road, Adambakkam, Chennai - 600 088.

After 9-9-2010, I had booked cylinder on[protected] over phone for which they had alloted waiting list No.5542 and informed that the cylinder will be supllied within 20 days. But again when I enquired on[protected] and followed up with them continuously on[protected],[protected],[protected],[protected], they gave the same type of reply stating that the cylinder will be supplied within 2 days. Finally, I received the cylinder only on[protected].

For your information, there was a gap of nearly 3 and half months between the supply of cylinder i.e. the last one was supplied on 9-9-2010 and now the cylinder was supplied on[protected] which is more than 3 months. How do you expect the consumer to lead his family?

At the first instance, all the phone number of Rose Gas Agencies are always lying dead. Even if we get the line once in blue moon, proper response is not given by the agency. Though I have lodged the booking on[protected] the date mentioned in the bill was[protected]. I don't understand the logic behind it.

On the one hand Indian Oil Corporation is boasting that consumer need not wait for 21 days to book the cylinder but on the other hand people have to wait for months together which is quite atrocious. We deserve reply from the Corporation for this. Kindly initiate remedial action and avoid inordinate delay in supply of gas agencies. Also I request you to instruct the gas agencies to behave in a responsible manner with the costumers.


Yours faithfully,
Achuthan,
New No. 2/305 (Old No.2/273A), Nehru Street,
Dr. Ramaiah Nagar, Medavakkam, Chennai - 600 100.
Email ID: [protected]@yahoo.com