Indian Oil Corporation [IOC] Complaints & Reviews

Hi,

Ever since last 4 - 5 deliveries gas is recieved after 15 - 20 days of booking also the amount of volume of gas in the cylinder is quite less than the standard value and the vendor does not carry weighting scales along with him. The delear is very rude and does not pay attention to the complaints.

Delears Details:
Raj Flame
Rama Park,
Main Najafgarh Road,
New Delhi - 110 059

Please take apropriate action at the earliest.

Thanks & Regards.

Ajay Kumar

We (PEOPLE) are very much suffering from the issue of gas cylinder through local distributors.I am Kumara nair, my con no is 4260, booking no 6096 and our distributing agency name is Shelly Gas
Nettayam, Trivandrum, Phone no[protected] and the agency is under Indian oil corporation.I already booked my Gas Cylinder on dec 20 2008 and still i did not received the cylinder yet .Why ?.I am sending this mail not only you, a copy to the complaint cell of indian oil corporation India and a copy to the Petrolium Minister of India.Pls chk and do needful.

Regards,

Kumaran Nair,

New Reporter

I have some complaints against the petrol pump o[censored]ma and company, Rawatbhata, Via Kota, Rajasthan.This is the only petrol pump in the area and this takes a very good(bad ) advantage of it.First of all the staff is very rude and rough in behaviour. Next, if you buy petrol of Rs 50/-, they would fill up the petrol of Rs 49.50 or less.They also jump the meter so that you are getting the less petrol always.If you ask to give the petrol by pre feeding the meter they would reject your plea by stating that machine is not working properly.They are giving mobile oil without any measurement.They shut off the petrol pump by the 9.30 pm.In any exigencies in night, there is nobody to provide the petrol. When I complained all this to the manager, he said he is not able to do anything about it.Morever they are providing only speed petrol at the pump.They are exploiting the situations just because they are the only pump in the near by area.I dont know if the condition going to improve here. It is really frustrating

sir;
I am consumer of M/s Domestic gas services, Aliganj, Lucknow, UP bearing consumer no.D-26938. The dealer has delebraely been delaying the delivery of my refill far last 7 to 8 chances, even after making many complaints to the dealer and zonal office. for example, I booked for refill on 20.12.2008 which was supplied on 26.12.2008, that too after many requests and reminders.Again booked on 12.01.2009 vide booking no.4892 is yet not supplied.The preveous records of booking and supply may please be verified.
This is also to add that amount of gas is also less than standard which normally finish in 20 days in2+2 family.
you are therfore requested to look into and take necessary action.
Yours faithfully
p.k.mishra

On 20 Nov 08 I took the delivery of Domestic LPG cylinder from Authorised distributor agent of Modern Gas Agency, Shyam Nagar Kanpur at at residence (Consumer No.8040). The cylinder when put to use in first week of Dec 08 lasted for only 20 days as aganist normal 40 days. On weighing the cylinder the residual weight is 19.6 kg against its written weight of 15.5 Kg. Thus 4.1 Kgs o[censored]nknown sustance is filled instead of LPG. The agency refuses to ackowledge the complaint.

To
The Senior Manager (LPG),
Indian Oil Corporation Ltd. (MD)

subject: Complain against poor service of Dagar gas service, sector- 3 Rohini.

Sir,
I am Narender Singh, residing in Krishan Vihar I have a connection(consumer no is 6205 on the name of my mother Kamla Devi) of your cooking gas. Each time when i booked the gas they people are not giving the booking no and after many reminders they deliver the cylinder in 10-15 days, the story is not over here i have to repeat this task every time when i booked the gas.They people don't have any sense of talking with customers and always talking in a very rude manner.
Now you please tell me how much time you take to get deliver a gas booking and to provide the gas at home. This is really ridiculous, we are just fed of it. Please take a necessary action regarding this issue.

Thanks
Narender Singh
Phone: [protected]
New Delhi

I am a LPG Indane Gas customer with Dev Gas Agency.I am unable to book the gas for past 6months..they said that my connection became deactivated due non-booking and they said that i need to bring my ration card, address proof with other docs for applying reactivation.I have submitted all the docs for reactivation .. They said they will send the gas mechanic to inspect the gas stove condition to my address but any how i am using a cylinder borrowed from my relative for the time being... but no one has shown up for gas stove inspection... the gas agency says that after inspection only i can book the gas cylinder..and now it is more than 30 days .. i submitted the documents already.What needs to be done to complete the process ASAP?

Hi,

I am new resident in bangalore vijayanagar, having ration card from karnataka government. I approached kalpana gas agency for a new gas connection. I had gas stove, during connection i said i dont need the gas stove, they said there is a inspection, and the process will take 15 days time. I booked on november 22nd till now no person is turned up for inspection. Always telephone lines are engaged, when i asked in person and enquired, they said, i[censored] dont want we will refund, when ever our executive is free then only he will come, till now no body turned up, you need to wait till the time. If this is the case, this will take ages and ages. In a busy life, is it possible to enquire daily in-person at the gas agency office. Please intervene and do the needful

Regards
venkateswarlu,
chandralayout, bangalore

Sir/Madam,
Im U.Syed Ibrahim, a resident of Palavakkam, Chennai-41, and a customer of indane gas with the consumer no.67409 receiving gas supply from Malaviya Avenue gas agency, Thiruvanmiyur, Chennai. I received my last filled gas cylinder on 11.12.2008. I had to book for my next cylinder 21 days after receiving the filled cylinder. so i booked for the next cylinder on 31.12.2008 over phone. the person who received the call was a lady staff and she said i have booked one day earlier, i should have booked on 1.1.2009. When i asked whether i shall call the next day and book again she replied not necessary and said she will deliver the cylinder within a week. but till 15.1.2009 i dint receive any cylinder supply. when i enquired again a lady spoke and said that i should have booked on 1.1.2009, but she will try to supply cylinder soon. till today (19.1.2009) i havent received any cylinder. when i enquired today she is saying my booking date is only from 15.1.2009 onwards and it will take another 10-15 days for supply. Today it has been almost 40 days since i received my last cylinder. look at the responsibility of the staff sitting at the agency. i was made to call a number of times with no proper response. Till today for the past 40 days i havent received gas cylinder. what im i to day if this cylinder gets over.This is mental harassment for me. i request the higher officials to kindly see to this matter and send me the cylinder immediately.
U.Syed Ibrahim
No.2/281C, 7th Street, Kandaswamy Nagar
Palavakkam, Chennai-41.

Respected Sir,
My Name is Vijay Sharma Live in Bhanpura Dist Mandsour (M.P.)
My Custemer No. is 476
gas agency is Lucky gas agency Bhanpura
Every month his creat a problem supply the gas cylender. My famely is big. and i workink in Shoshal warking. So my home fast use gas. 1 cylender blank in ofter 30 days. agencies not give cylender ofter 45 days. How ballance this problem. if you want gas cylender any time agency's give add. payment and take cylender. Pleace see this problem And Take Acction emmgiatly.

Thanks

Vijay P. Sharma
Lotkhedri Road
Bhanpura Dist. Mandsour (M.P.)
Pin 458775
Mob. [protected]

My registration number RG-14155
There authorised dealer Rohini enterprises's phone no is always busy, if in case it gets connected they never pick up the phone. Also there is always delay in delivery of cylinder.

Sir,
With most respect and humble I beg to draw your kind attention towards my consumer number IG-19058 of M/S Junagadh Jilla Shakari Sagh, Petrolium section Ranavav Chowk, Junagadh
I have been a permanent costumer of the agency since 1993 The agency had been providing me satisfying service since 1993, for past few months the agency has started false booking for refill of cylinder on my consumer number by diliveryman and delivering itl to someone else as whenever I tried to book my refill they says that it has already been booked and delivered. When I asked them to show the receiving of the refill they didn’t gave any satisfactory answer.
Sir, I’d like to tell you that I am working person and it causes me a great inconvenience to make frequent visit to the agency.
Please take the necessary action to avoid this kind of black-marketing.
Thanks.
Arun Shastri,
"Ratnaraj" Vallabh nagar, Dipanjali-1
Timbavadi, Junagadh.
Mo. No. [protected]

MY SELF SUDEEPTA KUMAR DAS MY ADDRESS IS C/O BALARAM PANDA SREERAM LANE GOPALMAL BUDHARAJA SAMBALPUR ORISSA-768004. I AM COUSTMER OF IOCL .MY GAS DISTRIBUTOR NAME LIPI GAS SERVICE MISSION ROAD, NEAR ASAPALI SCHOOL, SAMBALPUR, ORISSA, PIN - 768001 AND HIS CODE IS 89120161 . I BOOKED FOR REFELING MY CYLINDER ON DATED 2/01/2009 AND MY SEREAIL NO IS 207 . BUT STILL NOW I AM NOT GETTING IT. THEY DID NOT GIVE ANY ASSURING DATE OF DELIVERY .SO MY REQUIST KIDLY DO THE NEED FULL .

R/Sir
with due respects i have to bring the following to your kind attention and persuel
1.i am consumer of above said gas agency, my consumer no.3461
2. ever since i am a consumer of this gas agency no satisfactory service has been provided by the gas agency.
3. the staff refuses to book the refill for home delivery on telephone and insist on personelly visit and when one goes personelly the staff misbehaves.
4. even after booking for home delivery they never deliver the refill at home without repeated visits/telephones and harass the home delivery consumers unnecesserly and insist that we should collect the refill from their depot. though home delivery charges are charged from every body but the always make one or the other excuse for home delivery and forced the consumers to collect the refill from the depot and no deductions of the home delivery charges are made by them.
5. home delivery is made in an average of 10 to 20 days after the booking as they have enganged only if you rickshaw pullers.
6. the next booking is made from the date of delivery of last refill and not the date of previous booking.
7.the staff does not even know how to calculate 21 days and next booking is made by them in 22 to 23 days.
8. mr lamba the owner of the said gas agency is neither available on his office and nor on phone.
it is therefore requested that necessary action kindly be taken to remove the dificulity pointed to above by the consumers.

To,
The Manager
Indian Oil Corporation Ltd. (IOCL)
Sub:- Problem in Supply of Domestic LPG
Dear Sir,
This is to bring to your kind notice that I, Ramnath Thakur R/o B-39, Shyam Vihar Phase-1, Goela Road, New Delhi-110043, a bonafide consumer(Consumer No. 4324 ) of LPG Distributor M/s Shanti Indane, WZ-427, Sadh Nagar, Gali No.18K, Palam Colony, New Delhi-45, Ph.25052040, 25056668 have been facing difficulty in getting supply of Domestic LPG. So far I Have been managing somehow. However it has become really difficult now. Firstly it is painful to book the gas on phone as the line is mostly busy during the day. Secondly if the supply is made at home, it is always less weight. So I dared to collect it from godown. This time I booked on[protected].When I went to collect it from godown on[protected], I was told that the receipt has not reached. Further I went on[protected] to godown and still could not find the receipt or any satisfactory response. There is no doubt that black marketing is taking place.
You are requested to kindly look into the matter and ensure my proper supply as well as take action against the guilty. Failing which I will be forced to take this matter further.
Thanking You.
With Regards,
Ramnath Thakur
E-mail-id:[protected]@yahoo.com
Contact No.:- [protected]

I would like to draw attention towards the Black-marketting of LPG cylinders, which is grow by leaps and bound in the South Delhi. The actual consumer never get their cylinder booked and delivered on time by gas agencies, such as SB Enterprise Shaikh Sarai-1, New Delhi. On booking cylinder at agency, response received as your cylinder is already delivered and you book after 1 or 2 week later, however, in actual the cylinder is black marketted to other users.
I would like to request the authorities to look into this matter and break the nexus that had been established by few agencies persons and delivery persons.

TIA
Balwinder.

Dear Sir,

Due to faulty regulator there has been gas leakage at my home for the past 12 days. I have registered a verbal complaint at the Sterling Gas office, Moosarambagh, Malakpet, Hyderabad on Jan 5th. Every week i go there and get the same reply that they dont have any stock of regulators and hence cant give us a replacement. Today also i visited the office and talked with the officer over there. He was very rude and straight away asked me to raise a complaint at their head office. When asked what i have to do about gas leakage at my home, he acted as if it is not his head ache without even considering this as a serious situation. Please look in to this matter as soon as possible since we are not able to cook anything for the fear of any sort of accident.

Thank you,
Consumer Number: 25663

SHUJA UDDIN KHAN CNO 38200-DEALER BANJARA GAS AGENCY MATHURA NAGAR HYDERABAD -BOOKING NO 598-NO DELIVERY- ALWAYS NEGLIGENT IN DELIVERING TO THE CUSTOMERS -BUT FIRST TO DELIVER TO BLACKMARKETERS IN SINGADA BASTI BANJARA HILLS HYDERABAD-PLEASE TAKE ACTION.

CELL -[protected]

Sir,

Supplier : Aarthy Gas Agency, Kesava Nagar, Subramaniapuram. Trichy. Ph:[protected], 2332723

Consumer name : J.V. Ponnudurai
Consumer Number : 6468
Address: 136, Sundar Raj Nagar, Trichy - 620 020

Complaint: Booked a refill cylinder on 18.12.08. Refill delivered on 31.12.08. I asked when I could register for the next refill. A lady answering the phone says I could book only on 25.01.09. That will be 25 days. When I explained that the time is 21 days She bluntly tells it is 25 days. She refuses to give contact number of the proprietor. When can I register for the reffill?

Complaint 2: The Supply boys demand and take Rs. 350.00 for the refill when the billed amount is less than Rs. 240.00

I am a customer to Puneet Gas Agency, Sec-16, Rohini with customer ID 41631. I have been trying to book for a cylinder refill but for the last 10 days despite over 15-20 attempts, there is no response over the phone nos.[protected].

It is a usual practice with this dealer wherein he either does not receive the phone calls or simply hangs it to keep it engaged.

Request for necessary action and solution.

Ritu