[Resolved]  Indian Railway — TDR - Amount is not refunding

Address:

Mumbai City, Maharashtra

Dear Sir,

I have booked a e-ticket in the month of Nov - 09 against PNR No [protected], when the TC checked our ticekt we have showed our original voter identity card to him, the railway person (TC) told me that in voter ID photo is not cleared show me other identity card like pan card etc. which we have not carried on that time.

After the lots of discussion he has cancelled our e-ticket and maket the another ticket with the penalty as per the railway rule and told me to pay the amount which i am not ready to pay for that.

The railway TC and other railway person has called the RPF and mentally and physically harassment done on that time. We are travel with the family person with 2 ladies and 3 childs due to this i paid the all amount to TC with the penalty which is charged against him.

On that time i called IRCTC customer care no for that the customer care told that via TDR procedure you can cliam your amount. and the 50% amount will be refund you within 3months. As per the instruction i have make the TDR request on IRCTC web site on dated 27.11.2010.

Till the date i am continue followup with the customer care, [protected]@irctc.co.in, tdrprocess <[protected]@irctc.co.in> for non receipt of TDR amount. But he is not replying on the mail.

My concern is how can railway charge the double amount for the single seat. We have paid the amount 2times for the single seat which is not in the rule.

Request your help to return back the amount. Kindly look into this....

The co-ordination mail is attached below for your reference.

Regards,
RAJ
[protected]

[protected][protected][protected][protected][protected][protected]-
On Thu, Aug 26, 2010 at 7:35 PM, Aditya M <aditya.[protected]@gmail.com> wrote:

Dear Team,

Awaiting for your revert......




On Mon, Aug 2, 2010 at 6:15 PM, Aditya M <aditya.[protected]@gmail.com> wrote:

Dear Team,

Please raise the SR against the the amount is not credited in my A/c. against the below mentioned TDR file after the so much co-ordination on telephone and mail.

1) On the travelling we are trying to convince the TT for the non caring of valid identity proof we have the original official identity card of private firm on that time. But the TT says this is not a valid identity proof and he is behaving rudely on that time he charged penalty for this and issue a new ticket on the same birth no.
2) From lats 6-8 month i am continue followup with the customer care no and TDR process team for refunding the TDR amount but till date we have not yet received any amount for the same.

This is the very bad service which i have experienced from railway team, requesting you to raise the SR for this and reslve this issue as soon as possible.

Regards,
RAJ
[protected]
On Sat, Jul 24, 2010 at 6:00 PM, Aditya M <aditya.[protected]@gmail.com> wrote:

Dear Team,

Please provide me status and dead line for this when the amount will be credited in my A/c.

Regards,
RAJ
[protected]

On Wed, Jul 21, 2010 at 1:39 PM, tdrprocess <[protected]@irctc.co.in> wrote:

Dear customer,


Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/ECR on DT. 07-dec-2009 . Refund yet not received from concerned railway, so we had already sent a reminder with all the papers pertaining to your refund case to concerned railway on dt. 17-Jul-2010 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.

Regards,

Prabudh Misra
Executive (Refund)
[protected]@irctc.co.in




Aditya M wrote:
> Dear Team,
>
> Most of time i have called your customer care no, for claiming amount and your representative told me to wait for some time amount will credited in your A/c. When i doesn't get the amount Finlay i officially mailed to you. Now at the current time I don't have original Excess Fare Ticket.
>
> Request you to check with your system and provide the same to me.
>
>
> Regards,
> RAJ
>
> On Sat, Jul 17, 2010 at 3:12 PM, tdr <[protected]@irctc.co.in> wrote:
>
> Dear Customer,
>
> Sorry for the inconvenience. Please send the Original Excess Fare Ticket Vide PNR No.-[protected] , which is given by TTE to you. In absence of Original EFT. refund cannot be processed. So, please send your EFT. to process the refund at below given address:-
> To,
> General Manager (Operations),
> Internet Ticketing Centre
> IRCTC, IRCA Building,
> State Entry Road,
> New Delhi-110055
>
> Regards,
>
> Sajjan Kumar
> Executive/Refunds
> [protected]@irctc.co.in
>
>
>
>
>
>
>
>
> Aditya M wrote:
>> Dear Team,
>>
>> We are awaiting for your revert.
>>
>> Regards,
>> RAJ
>> [protected]
>>
>> On Thu, Jul 15, 2010 at 4:10 PM, Aditya M <aditya.[protected]@gmail.com> wrote:
>>
>> Dear Team,
>>
>> We have not received TDR refund amount from your end, kindly check the same and revert it when the amount will be credited in my A/c.
>>
>> PNR No:[protected]
>> TDR File Date: 26-Nov-2009
>>
>>
>> Others details are attached herewith for your reference.
>>
>> Regards,
>> RAJ
>> [protected]