[Resolved]  Indian Railways — refund of money

To
The Manager,
IRCTC,
Delhi.


Dear Sir,

This is regarding the online payment failure of the transaction and the refund due to it. I have not received any response for my numerous mails.

I tried booking a ticket on 5 February 2008 through my online SBI account no. [protected] on IRCTC website. The ticket was being booked from Chennai to Delhi on Garib Rath.

I made online payment of Rs.912 from my SBI bank account but the IRCTC website showed failure while payment. So neither the ticket was booked nor the money was refunded to my account. The transaction detail is [protected]IG01663176 TRANSFER TO [protected].

I repeatedly tried to call IRCTC helpline but was never able to get through.

Also I contacted my bank branch and made an enquiry through it. The bank reported that money has not been released by IRCTC.

It is really disgrace on a professional organisation like yours to provide hardly any support to your aggrieved customer. Inspite of repeated attempts to get in touch I have not received any response from you.

Please look into the matter and refund amount due to me. my mail id is [protected]@yahoo.com. And my phone no. is [protected].

Regards

Komal
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Aug 13, 2020
Complaint marked as Resolved 
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hey komal,
did u happen to get back ur money...
similar problem i m facing .
post ut reply in the comments section itself
I have booked ticket from Nizzamuddin to Agra Cantt for 9th of october. the transaction got failed but amounyt of Rs. 248 was debited from my account.

I havent yet got the amount yet.

Please help.
Dear Sir/ Madam,
I am very happy to see the out performance of Indian Railways and its growth from last few years. But I feel regret to say that some of the rules are really apathetic and carries unfair trade practices with common public.
I booked my ticket from Ahmedabad to Howrah in Ahmedabad-Howrah Express (Train No. - 2833) for 27/04/2009, PNR No.[protected] in 3AC which was in waiting list and could not get confirmed. The train was at 11.55 pm at night and I did not travel in waiting ticket. To cancel the ticket next day I went to the station named Gandhidham in Ahmedabad at 2.30 pm, I was told that I should go to the main station which is Kalupur station as I was late. Since it was far away from there so I asked in the enquiry if it would be okay to go next day morning. The concerned person told me no problem and I went next day morning at 10 am to kalupur station. When I asked in the enquiry they told this ticket could not be cancelled since the time has elapsed and I should apply for TDR and seek refund.
I applied for TDR at 10.50am on 29/04/2009 and my application no. - 400402. I was told that since my train has still not reached Howrah as per the schedule time and I have applied for TDR before that so I will get my money back in a month through cheque. At the end of a month I got a letter from Indian Railways saying that I did not qualify for refund. It just seemed to me like the railway is cheating and trying to make money from public with unfair trade practices. But still with some hope I am trying to write this letter to see if I can be really happy at the rightful growth of Indian railways. Kindly help me and refund my money.
With regards,
ANKIT CHINDALIA
PGDM-BE (Student)
Entrepreneurship Development Institute of India
(Via Ahmedabad Airport & Indira Bridge),
P.O. Bhat 382 428, Dist. Gandhinagar,
Gujarat, India.
jab mein lucknow se reservation sleeper class ke liye karwata hu to mujhe lko to koraput tak ka confirm reservation mil jata hai but jab wapas ane ka reservation karwata hu to mujhe cnfirm reservation nahi milta hai . or phir iske baad TT dwoara mujhse paisa 200 liya jata hai or reservtion karwane per koraput se bhubaneshwar ki jaga vijayanagram se diya jata hai or mein bahut preshaan hu ticket karwane per ye loge kehte hai ki doori jyada hone ke karan reservation nai milega mein orissa mein 3 years me engg kar raha hu but mujhe her baar ye problem face karni padti plz help me.
sir, main aaj dated 25.5.2010 ko GAYA JN COUNTER NO. 6 PAR TICKET CANCELLATION KE liye gaya hua tha aur new ticket issue karwana thaa, usne nahi kiya .saam ke 5 baj raha tha.uss harami ke pille ne mujhe pareshan kiya ayr kaha phir se line main lag jaoo, jabki main do ghante se line main khada tha, main chahta hoon use iski saza di jaye.my contact no. is [protected] .
Hello, My name is Jaydeep Barua, I booked a ticked through IRCTC from New Delhi to Guwahati in the month of Aug 10 for journey on 18 Nov 10, but due to some internet problem and technical glitch my connection was lost, the money for the journey was deducted, but i was not able to retrieve the E-Ticket nor could i note down the PNR No. , further i mailed IRCTC regarding the mishap, firstly they could not understand the query for next 5 mails, by the time they understood i had to do another reservation by tatkal. After lot many correspodence (Approx 16-20 mails) IRCTC retrieved the ticket and now its blaming me for the lapse, funny thing i ams still unable to get the ticket from my account in IRCTC web, as it is not being reflected in booked ticket history. I even sent them the scanned copy of passbook. Kindly advise me further course of action.
I had booked one ticket from Mumbai CST to Kanyakumari in train no.16381 vide PNR no [protected] for dated 30.10.2011 Through clear trip for 2 AC , But train was changed its coach from 2nd AC to 3rd AC. Passenger were told in the train that we will get refund on the station where u get down but still we have not get back our money. How Railway was allowed to do this? It is an cheating case, .
So you are requested to refund my money back....

Harassment charges extra
I had lodge one complaint once before. But what is the benefit of this wave site?
Refund claim against TDR filed on 21-Nov-2010 has not been resolved till this date. Myself with my wife booked tickets to travel by Rajdhani express from Balasore to Bhubaneswar on 20 Nov '10. However, as the train was running more than 6 hours late, we had to make alternative arrangement. As per the Indian Railway rules, trains rununing late 3 hours or excess are claimable for refund. In spite of several complaints and reminders, we have not got back the money. IRCTC on 4 Sept 2012 replied "Non-Journey-Certificate (NJC) was not submitted" hence money can not be refunded. There is no provision obtaining or submitting a non-journey certificate. We are not aware of what this non-journey certificate is. Earlier, we filed another TDR for late running of train and got full refund with any such thing being asked. Moreover, we performed the journey by alternative means to travel overseas where we work, so there is no way that we could obtain a certificate. If I would have got a reply in response to TDR that you need such a certificate, I would have tried through my contacts in India.When someone has not performed journey in a reserved ticket, the records should be available with the Railways. If you are asking me after 2 years, from where I will get such a certificate. This is absolute harassment.
Why Railways can not verify from their records on the non-journey?

Can the consumer forum assist in refund?
The PNR No. [protected], TDR case No. ekt[protected]

Thanks,

Gobinda Mishra
[protected]@msn.com

Refund of cancel ticket

On 16th Jan, I had cancelled the ticket PNR [protected]. No refund has come yet.

Even after sending reminder multiple times, no one is responding from Railways.

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