[Resolved]  Indiatimes Shopping — complaint against product purchased

Dear
sir,
After 3 times call they are saying send the product to our address,
Address-Venus Traders, 358A/1 Peliwara.!st floor, Bholanath Road,
Shahdra, New Delhi. pin-110032.
Now I am sending the product on above address
Regards
tufan

can i send?

dear
sir,
Frequently i received message thatplz share courier awb no, but i sent u the nomber on your message centre cell nomber through sms, again i sending through mail .The courior AWB nomber is [protected].
Advise me can i send the device to new delhi address which i got from india times shopping customer care?
regards
tufan

I have booked a games CD with Indiatimes Shopping(Complaint) on 21st May 2011. I am in Faridabad . From Delhi to Faridabad the CD has not reached so far. I have informed them to cancel my order. However they have not responded. Further to my initial complaint they wrote that they will resolve the ccomplaint in a period of 12 days. I saw there terms and conditions. They have 'intelligently' not written anything if the product is not delivered in time. My order number is[protected].

I request that a forum be formed to deal with companies (Indiantimes Shopping)with callous attitude towards consumer.

Sanjeev Mehta

I have gone through the same pain...please go through Tradus or Flipkart...better services & products.

hi my name is kavay & my order no is[protected] black berry storm 9530, i m aggre india times shopers gives defective mobile and not take any action for complain, i m using defective phone but there is no response my complain status, i m fed up indiatimes shooping services .

I bought a blackberry 3 weeks ago. While the picture showed a GSM, the product that I finally received was a CDMA, with a torn box, with data cable missing and a box quality/ look that could shock the faint hearted. if that it not enough, the phone has VERIZON written on it-- the company is not even present here. the charger does not have the adaptor to plug into Indian electrical points:-(
I could go on and on ... this is brazen, blatant and 'khullam khulla' cheating.
anurag

thanks i was planning to buy product from Indiatimes shopping, now i won't buy, friends thanks for all your inputs about poor products and service. This information through consumer compliant will alert others. many thanks for all

Indiatimes Shopping / Okia Bh - 503 Stereo Bluetooth Headset Bh503 — Product not Delivered

This is regarding my Order#[protected], Item# Nokia Bh-503 Stereo Bluetooth Headset Bh503, Payment Mode: Debit Card, Kotak Mahindra Bank(Direcpay) (FT No:- [protected]), Sub Order# 3964539.

I ordered a Nokia Bluetooth Headset on 12th July, 2011 through shopping.indiatimes.com (Online) however, I haven't received the product as yet. I called customer care and marked a complaint on 16th July, 2011 stating that the online status of my order has been shipped to the customer but the fact is that i never received the product and moreover, the courier company named Aramex (AWB Number---[[protected]]) delivered the product at the wrong address and that too in the wrong state, I wonder how come such a big organization can make this blunder?

Since then i have been given lame excuses from customer service department that you'll receive your product by 28th of July, 2011 but nothing ever happened.

Please deliver me the product as soon as possible else i will take serious action against your company.

Regards,
Manu Bhasin
M# [protected]

I will really appreciate if i receive my product in a day or two.

Indiatimes Shopping — faulty blackberry

I purchased a Blackberry handset via order number[protected] in May 2011. The handset was delivered after 3 weeks, and that too after calling up several times.
Right from the start, the battery was very weak. I had to charge it at least twice day to be able to talk. And the phone used to reset itself at least once a day. It would switch off and switch on by itself.
Then after a month, the trackball became unresponsive and now the phone is totally dead. I registered a complaint with the customer care on the 4th of July. My complaint code is 262337.
I have not received any response from them so far.
I wrote to the operations head again, and yet there is no response.
I have demanded a complete refund or a total replacement from Indiatimes.
I have just written my complaint here...I dont know how this will be taken further

Thanks
MK

It is my bad luck that I have not read all these complaints, I have also purchased a Currency counting machine, which is not proper as promised. From day one I am communicating with them but the result is zero. I have whole bunch of emails with me and now I do not know what to do. If anybody can guide me, I will be obliged. RS Bahl

Indiatimes Shopping — defective product not being replaced

I have ordered a product (Remote monster truck toy , "order no[protected]")
through indiatimes online shopping - http://shopping.indiatimes.com


Faulty Product was delivered at Lucknow (Uttar Pradesh) shipping address on 22 July 2011.
It is shocking that they didn't check the product before delivering it.

I registered a "complain no - 244918" and followed their replacment policy
but no action has been taken to arranged pick up of product from lucknow (U.P) for replacement.

I called up customer care number - [protected] several times
and I was given assurance all the time but no action has been taken so far. Its been more than 2 month now
It is shameful that India times customer service will resort to such a cheap and fraudalent tactics.

It is major embarassment for me as I gifted this product to my relative.

Please take action. My mobile no is [protected]


Regards,
Pankaj Joshi

Indiatimes Shopping — Indiatimes Shopping cheats

. I ordered the bracelet with below offer

As shown on 11th July newspaper ad
*Free Indiatimes GC of Rs.250 on purchase by Credit Card, will be applicable on purchase above Rs. 999/-

YOUR ORDER DETAILS
ORDER NUMBER SUB ORDER NUMBER PRODUCTS QUANTITY AMOUNT
[protected] 3965660 Bio Magnetic Titanium Bracelet + Free Quantam Pendent With Authenticity Card Worth Rs 990*

1 2198.00
Payment Option chosen by you: Credit Card in 6 EMI

But im not received Free Indiatimes GC of Rs.250

Dear Sir/mam
i allready mail regarding the following order problem for which i got only call and mail's reply by your Indiatimes Shoping Care that i will solve your problem within 24 hours .But i wants solution not your Excuse

i order my product Western Digital 500 GB USB 3.0 (10 times faster data transfer speed) on 20 September 2011 which order Number is[protected] but till now it is not received by me .

--
Best Regards,

Manish Dev
[protected]
[protected]

Indiatimes Shopping — WRONG PRODUCT SENT WITH CORRECT NAME WRITTEN IN THE ENVELOPE

I have ordered something & received something else , which I do not like .

Order Number :[protected]:: Sub Order Number : 4188236

Complaint no.365180

COMPLAINT DATE 29.09.2011

My order number is[protected] ordered on 15th Nov 2011. I taught that India times shopping is organized to ensure that the customer gets right product at the committed timelines. I see a lot of enthusiasm from your team to get the order placed however the same enthusiasm is not shown to deliver the product and help the customer after order placement.

I think you must give proper training to your team to be sensible and realistic with the customer and try to meet the customer expectation. I think you guys FOOLED me. As a customer I will have all the rights to speak to the higher authority if your call center guys can’t give me any resolution. Each time I call up your call center they are asking for 48 hrs to investigate. I am not sure what they are trying to investigate. As a customer I am least bothered about the internal process and procedure, what I am concerned is to get the product delivered on time and with good condition.

I had a bitter expectance with your call center guys. I have already told one of the floor mangers that I wanted the product delivered within 24 hrs last week, I have still not got the product and he refused me to speak to his higher manager. This is not at all professional.

I am giving you the below option which you need to comply, please let me know which among the below options you choose.

1) Deliver the product within 6pm on 6th of Dec 2011 and the product must be in good condition.
2) If you are not able to fulfill the above condition I will want to cancel the order and I wanted to get the money that I have paid plus the interest for all the days you had my money with you. You can take the current interest rate prevailing in the market for personal loans.
3) If you do not comply with the above two condition then I will have to go legal and file a complaint to the consumer court for cheating and fraud. Let me assure you that I will not be the only customer to sue your company.

Indiatimes Shopping — Bad Customer Service, Cheating customers and I feel that that this is a Fraud company

My order number is[protected] ordered on 15th Nov 2011. I taught that India times shopping is organized to ensure that the customer gets right product at the committed timelines. I see a lot of enthusiasm from your team to get the order placed however the same enthusiasm is not shown to deliver the product and help the customer after order placement.

I think you must give proper training to your team to be sensible and realistic with the customer and try to meet the customer expectation. I think you guys FOOLED me. As a customer I will have all the rights to speak to the higher authority if your call center guys can’t give me any resolution. Each time I call up your call center they are asking for 48 hrs to investigate. I am not sure what they are trying to investigate. As a customer I am least bothered about the internal process and procedure, what I am concerned is to get the product delivered on time and with good condition.

I had a bitter expectance with your call center guys. I have already told one of the floor mangers that I wanted the product delivered within 24 hrs last week, I have still not got the product and he refused me to speak to his higher manager. This is not at all professional.

Indiatimes Shopping — Product Undelivered and Cancelled without notifying

I had purchased this Glen OTG from Indiatimes to gift to my cousin on his wedding, order no. [protected] on 28 Nov. 2011. SLA for delivery given was 10days, but they did not delivered product till 16th day. On 13th Dec. when I called their customer care, they told me that order stands cancelled, it was cancelled without my consent without informing me. Sick services.