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[Resolved]  Indus Motors — NEVER DEAL WITH INDUS MOTORS KOLLAM-THE MOST FRAUDULENT COMPANY

NEVER DEAL WITH INDUS MOTORS KOLLAM-THE MOST FRAUDULENT COMPANY.
THE WORKS MANAGER VINOD IRKS

I OWN A WAGON R VXI. I HAD AN ACCIDENT REPAIR AT INDUS MOTORS KOLLAM ON 2008 APRIL. I TOLD THEM TO REPLACE FRONT BUMPER AND FENDER. THEY CHARGED ME FOR BOTH.
AT THE TIME OF DELIVERY OF VEHICLE
I NOTICED THAT MY CAR’S FULL PAINT IS TOTALLY DAMAGED BY OVERSPRAY(SMALL PAINT DROPLETS THAT COME AND STICK ON SURFACE FROM PAINTING OF OTHER VEHICLES OPENLY). I TOLD THEM TO RECTIFY THAT. THEY RUBBED THE SURFACE WHICH WAS FULL OF DUST WITH SOME COMPOUND AND MADE IT FULL OF SCRATCHES.
LATER I FOUND SOME IRREGULARITIES IN THE RIGHT SIDE OF BUMPER. I SHOWED MY CAR TO ANOTHER AUTHORIZED WORKSHOP. HE TOLD ME—
THAT BOTH THE BUMPER AND FENDER ARE NOT NEW. BOTH ARE REFURBISHED.
THE PAINT THAT IS APPLIED IS ”WASTE”(WASTE=THE REMAINING PAINT THAT GETS DRY AFTER APPLYING ON ANOTHER VEHICLE)
THE BUMPER IS PAINTED WITHOUT APPLYING PRIMER OOOPS!!!

I COMPLAINED TO MARUTHI THRU EMAIL.
THE NEXT DAY A PERSON NAMED ANEESH K C(____ NO 2) CALLED ME . AS PER HIS CALL I WENT TO THE WORKSHOP ON AUG11. SHOWED HIM ALL THESE.
HE PROMISED ME THAT HE WOULD CHANGE THOSE THINGS AND WIL APPLY GOOD QUALITY PAINT AND WILL APPLY TEFLON COAT. THE CUSTOMER CARE MANAGER MANJUSHA (NO-3) CAME THERE AND TOLD ME THAT SHE WOULD TAKE CARE OF THIS AND ASKED ME NOT TO COMPLAIN TO THE COMPANY AGAIN. I AGREED. BUT EVEN AFTER 2 WEEKS, THEY DID NOT CONTACT ME. I CALLED THAT ANEESH KC ([protected]). HE REPLIED THE BUMPER IS NOT IN STOCK AND DISCONNECTED. I WAITED 2 MORE WEEKS AND CALLED MANJUSHA ([protected]). REPLIED THAT SHE WIL CALL BACK.. EVERY MONTH I CALLED THEM, BUT SAME RESPONSE. I E-MAILED MARUTI UDYOG, THEY GAVE ME THE NUMBER OF REGIONAL OFFICE. ([protected]) I TALKED TO AREA MANAGER SAMEER. HE TOLD ME THAT HE WILL SETTLE THIS. BUT WHEN I CALL HIM NOW THE REPLY IS HE IS IN ”CONFERENCE”, ”MEETING” etc.
ALMOST 6 MONTHS THIS CONTINUED. NOW IN THIS MONTH(FEBRUARY 2009), I WENT TO WORKSHOP AGAIN. BUT THE WORKS MANAGER NAMED VINOD([protected]) (___NO 1) ABSCONDED. I CALLED HIM. BUT REPLY IS- HE CAN OR CANNOT COME. I HAVE TO WAIT !!! MANY HAVE TOLD ME THAT HE IS THE MAIN BUG THERE.

I RETURNED HOME. THE SERVICE CENTRE IS 30 KM AWAY. I DISCUSSED WITH SOME ADVOCATES. THEY ARE SAYING THAT INDUS MOTORS IS THE MOST FRAUDULENT AUTO WORKSHOP IN KERALA. I DONT HAVE LEAVE AND I DONT HAVE TIME TO FOLLOW UP ALL THESE IDIOTIC THINGS.
THE THINGS THEY HAVE DONE ON MY CAR
1. FITTED REFURBISHED BUMPER AND FENDER
2. APPLIED POOR QUALITY PAINT
3. BUMPER PAINTED WITHOUT PRIMER
4. DAMAGED CAR'S TOTAL PAINT FINISH
5. WATER CLOGS INSIDE FRONT DOOR DUE TO NON REMOVAL OF BROKEN GLASS PIECES
6. BROKEN GLASS PIECES STILL REMAINS INSIDE THE CAR
7. NEW DENT ON FRONT DOOR
8. FITTED DUPLICATE ANTENNA
9. INDECENT BEHAVIOR BY THE PAINTER ON ME INFRONT OF THE CUSTOMER CARE MANAGER
10. MENTAL AGONY
11. FRAUDULENT BEHAVIOR BY WORKS MANAGER VINOD, WORKER ANEESH KC, CCM MANJUSHA, MARUTHI UDYOG.

DEAR FRIENDS WHAT DO YOU THINK?
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Complaint marked as Resolved Aug 14, 2020

Complaint Status


[Jun 20, 2014] customer support has been notified about the posted complaint.
Complaint comments  15 CommentsShareTweet

Comments

OKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
It s true man. It is the worst service centre for the company maruthi. Surprisingly the maruthi company also wont take any action against them and the are publishing reports of "customer satisfaction"
these stupids are parasites sticking to maruthi another below average company. The quality of materials used in maruthi vehicles are of very very poor quality
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Dear Sir,

I honestly feel that your condition is still better. I am sure you have not undergone the kind of insulting and harassment that I got from Indus. They literally tortured me and I felt embarrassed with their indecent and irresponsible attitude. I strongly recommend that their staff should be trained on various topics like 'Customer-friendly-attitude', 'Customer-care' etc. Just because we are living in a civilized society (?) I am unable to express my experience with Indus Motors in words but I can narrate it as nightmare that I could not tolerate.

I really don't know how to put some sense into their head!

An equally or more suffering customer of Indus Motors, Trivandrum.

indus motors kollam — Bad service

I had done my service vehicle maruthy 800 in indus motors kollam branch one month later their service and hospitality are very poor. I never seen such an iresponsable persons in this field. the way they are treated us too bad.
I had done my service vehicle maruthy sx4in indus motors kollam branch later their service and hospitality are very poor. I never seen such an iresponsable persons in this field. the way they are treated us too bad.
I own an Esteem and normaly is used to service with Popular, but at Cochin they have centre at Elamakara, which is qiute far to deal with. so i switched over to Indus at Thevara, which is just 5 min from my home. I was qiute happy with Indus Thevara and I am very regular with my service, the Line manager who deals with was Mr Eapen, an down to earth guy, with good behaviour and responsible.even though my home town is Kollam, I had to change my bumper front and paint my fender, really i didnt had much time to be behind that b, coz my marriage was just 2 days after that, when i got my car after service, i knew the work was done eithier by an trainee guy, or th quality of stuf[censored]sed was poor. but i couldnt spend much time on it, later on Indus thevara had repainted the fender for me when i approached for my regular service, but now i doubt Kollam Indus had changed my Bumper with a fresh one or they had refurbhished the old one, right now i am away from country, once i am back i need to confirm this, thanks buddy for the informatiom.
I agree to that, Kollam Indus does full crap work, we need to take up this to Maruti HO.
Not only Kollam Indus, Indus in kayamkulam also does the same thing . I bought one omni from Kayamkulanm Indus . my new vehicles got break down three times within six months. Each repair they replaced some parts and charged me . when i am writing this my van is in workshop. they told me the starter has to be replaed . this is the sixth day and they didnt repaired it yet. when i call them i get irresponsible answers . now i realise its my fault made a dealing with them
Ha ha ha. It is true man. This is the worst company in kollam. I have stopped dealing with this company. They have severely damaged my vehicle and peace of mind.
Hey, Indus motors kayamkulam- another one.
Do you know, they charged me full for an underbody coat(anti rust paint) and they just applied 1 single coat of ordinary black paint. I realized this 3 years later, when i water serviced my vehicle. The person demonstrated me how easily the paint can be flaked off.

The antirust paint ios a rubber based compound, which looks very thick and is adhering firmly to the car. I realized it when i reapplied it from popular.

I didnt go for a fight, because dealing with these frauds creates Big head ache and mental agony for me.
Thank you friends for the comments. So i understood i was not alone.

But believe me, there is of no use complaining this to Maruti Suzuki. They will direct us to an area manager (f_ _ _) sameer, They are all part of this dirty caucus. He wont help us. I have tried this.

The only thing to be tried is to go to Consumer court. But we may not have time to appear on the court, as the court will postpone and postpone the case.

These companies have their own advocates and they know how to deal with these cases. I enquired with some advocates and they say that they will try to postpone the case as long as possible so that we are fed up with it.

So it is better to leave them on theirown dirty world and mind our own business.

Otherwise i will loose my cool, dont know how u feel
okkkkkkkkkkkkkkkkkkkkkkkkkkkk
ALL , RSAKALS AND SQUANDRALS ARE IN ROW...HA..HA...
I have been using Maruti cars for more than 20 years. Recently, I made a decision to purchase Ritz Vxi after test driving all cars of its class in India.
Congrats to your engineers for creating this marvel. Driving this car is quite an experience!

But, my joy in purchasing this wonderful car was lost after the treatment meted out by the dealers, Indus Motors Co Pvt Ltd, Kollam.

I had to exchange my WagonR Lx for purchasing the new vehicle.

On 30/12/2010 the dealers quoted an exchange value of Rs 1, 55, 000 for my WagonR (including exchange bonus of Rs 10, 000). They offered a cash discount of Rs 10, 000 for Ritz Vxi and a discount of Rs 4, 500 for corporate employees if the deal was done before 02/01/2011. On 31/12/2010, I handed over my WagonR and a Demand Draft of Rs 5, 52, 204 to them (no receipts were given for these).
The Ritz was delivered promptly (though they forgot to fix the cigarette lighter), but they have not yet given the following till now:

1. Exchange value for my WagonR
2. Cash discount of Rs 10000
3. Discount for corporate employees of Rs 4500
4. Life Tax Token
5. Extended Warranty Certificate
6. Receipt for Demand Draft of Rs 5, 52, 204

My WagonR had a loan at the institution where I am working (State Bank of Travancore). I closed the loan on 30/12/2010. The dealers had told me that, of the exchange value of Rs1, 55, 000, I would be paid Rs1, 45, 000 on handing over my vehicle and the balance Rs10, 000 would be paid after necessary formalities of lifting the hypothecation are completed. They told me that all necessary formalities for lifting the hypothecation would be taken care of by them.

I have complained to the head quarters of Indus Motors but in vain. When I told them that if the matter is not settled at their level, I would have to escalate my complaint to Maruti Suzuki, the person handling complaints at Indus Motors cheerfully gave me the go-ahead ( as though complaining to Maruti will have no effect at all). I would never have sold my WagonR to Maruti True Value if I had to wait for more than a week for the money!

All this has happened when I am working in State Bank of Travancore. It is really unfortunate that such a delinquent company as Indus Motors is one of our channel partners! I would think twice before directing our customers to Indus Motors.

Never deal with Indus Motors!
Never deal with Indus... cheating company

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