[Resolved]  Indus Motors, Thevara, Kerala — Poor Service

Hello

Maruti has its own name and Indus also shares the same reputation all over, However, our experience with both has been a very terrible one. Especially the services provided by Indus Motors Kerala, Thevara service station. Our Maruti 800 KL 4 AB 2505 is an evidence of this carelessness and "we dont care" kind of attitude. They just know how to squeeze money from the customers. Once our vehicle stopped in the middle of the road with no reason..we had a hell of time then, somehow we managed to take the vehicle to the indus service station thevara, we had to pay around 13, 000 at that time, again, not even a year later the same problem was repeated and this time we had to pay 9000. that too in a span of one year after paying 13, 000. Now recently the malfunction indicator lamp used to come ON.When we took again to the same service station they said they repaired and just when we took and travelled not even 5 kms, the malfunction engine lamp started blinking again. This itself shows the 'expertise' of the serivce done at Indus Motors Thevara, we have to specially mention the name of the employee there one Mr Nisaar, who does the servicing just for name sake. Every time they know just to take money, not to make sure if the vehicle is fine. MOney flows out of the pocket but no satisfaction. They are least bothered if the customer is satisfied the most that they do is give a call after the service is done to know if it was satisfactory, no matter if the answer is yes Or now. The feedback session ends there. We want justice at any cost. This matter will be escalated to all the top management if no satisfactory solution is reached at.