Indus Motors Complaints & Reviews

Sir,
I am Shyamkrishnan. R . I brought a maruthi wagon R car from your adoor Indus Motors show room . Three months before i gave my car and RC Book to adoor Indus motors show room for insurance claim. After that work they did'nt get back my RC Book. They told me that it is missing, and they asked me for waiting two months. But they did'nt gave my RC Book. So please take necessary action for getting my RC Book. My contact number is +91 [protected].

Dear sir,

My vehicle KL 13 W 90209WAGON R (KMS 2309 )hand over on 09/02/2012, RHS Door front levelling (acc:repair) Insurance Repair,I onform to service advisor plz call me after survey report,no response,he told me vehicle delivery date on 11/02/2012.at present no response from service advisor Nijin ( contact no:[protected]) 5 times I call him no response,I have purchase 3 nos vehicle from INDUS MOTORS KANNUR.While hand over the vehicle to Indus Motors no signature of service advisor in Job slip. I am facing bad impression from INDUS MOTORS KANNUR.

Plz do the need full. Other wise I will go to court

Thanks & Regards
AMITH.V
[protected]

Respected Sir,
This is just to remind you that I am very disappointed because your authorized dealer Indus motors pvt ltd., Calicut (Kerala, kerala) has not delivered me the Swift DZIRE VDI white within the promised period given by them.(BOOKED IN VADAKARA SHOEROOM)
Booked date: 21-july-2011
Promised within: 21-December-2011
Present Date: 13-feb-2012 (7months from booking date).
Last complaint filed: - (Case no.-[protected]); 11/02/2012- no intimation has received till now.
Sales Manager at Indus motors pvt ltd keeps on postponing the delivery date, It Seems we will reach Anniversary soon with out the promised delivery of Car.
To resolve my problem I request you to immediately arrange to deliver as per your dealers’ promise. While reserving my right to claim against you and your dealer for deficiency in service, wrong commitment, breach of trust, harassment, mental agony,and disappointment
I look forward to hearing from you and to a resolution of this problem. I will wait for next week before arranging for the matter to be corrected by a third party at your cost or seeking help from Consumer Court.
Booking Details:
*booking receipt number: - 27418
*Enquiry No :- 12638
*booking receipt name: - Indus motors ltd, Calicut(VADAKARA)
*booking receipt date: - 21 -july -2011
*booking receipt amount: - 7,01,954(cheque).

Respected Sir,
This is just to remind you that I am very disappointed because your authorized dealer Indus motors pvt ltd., Calicut (Kerala) has not delivered me the Swift DZIRE VDI white within the promised period given by them.
Booked date: 28-february-2011
Promised within: 28-august-2011 (with 6 months time)
Present Date: 27-Oct-2011 (8 months from booking date).
Last complaint filed: - (Case no.-[protected]); 12/September/2011- no intimation has received till now.
Sales Executive at Indus motors pvt ltd keeps on postponing the delivery date, It Seems we will reach Anniversary soon with out the promised delivery of Car.
To resolve my problem I request you to immediately arrange to deliver as per your dealers’ promise. While reserving my right to claim against you and your dealer for deficiency in service, wrong commitment, breach of trust, harassment, mental agony, disappointment, and inconvenience caused by your sales executive.
I look forward to hearing from you and to a resolution of this problem. I will wait for next week before arranging for the matter to be corrected by a third party at your cost or seeking help from Consumer Court.
Booking Details:
*booking receipt number: - 6876
*booking receipt name: - Indus motors ltd, Calicut
*booking receipt date: - 28 -February -2011
*booking receipt amount: - 50000(cheque).

i complainted at three times to indus in kannur.but not usefull for me.very bad indus service.i think everybody no good opinion about indus.

Dear Sir / Madam,

I am Premkumar, residing at Anna Nagar west, Chennai. I owned Maruthi Wagon R model 2005 bearing registration number as TN02V1552. While traveling the said car on 03.04.2011, The car stuck near Poonamalli by-pass road. Checked with Maruthi help line and They contacted you and forwarded to attend my CAR break down on 03.04.2011.

Till date ( 05.05.2011 / 33 days. ) my CAR not ready for take delivery or else provide any spare car for my usage.

Every day calling your office more than 10times and All efforts are wain. I am regularly contacting Mr. Joseph and Ms. Sindhu.

Let me know when i will get my CAR ? else, Provide a spare CAR for my daily use.

M.PREMKUMAR, Chennai.
[protected] &[protected].

Please render neccessary guidance/assistance to your Indus Motors Guruvayur regarding the details of accounts to be provided to me since they are not in a position to furnish me the particulars in spite of my repeated telephone calls. I had taken delivery of one Wagon R car (KL08AS 7930) from Indus Motors Guruvayur.

M. Nandakumar
Senior Manager
The Catholic Syrian Bank Ltd.,
Head Office, Thrissur

phone[protected]
mobile[protected]

e-mail [protected]@gmail.com

Sir,

I have been using Maruti cars for more than 20 years. Recently, I decided to purchase Ritz Vxi after test driving all cars of its class in India.
Congrats to Maruti Suzuki engineers for creating this marvel. Driving this car is quite an experience!

But, my joy in purchasing this wonderful car was lost after the treatment meted out by the dealers, Indus Motors Co Pvt Ltd, Kollam.

I had to exchange my WagonR Lx for purchasing the new vehicle.

On 30/12/2010 the dealers quoted an exchange value of Rs 1,55,000 for my WagonR (including exchange bonus of Rs 10,000). They offered a cash discount of Rs 10,000 for Ritz Vxi and a discount of Rs 4,500 for corporate employees if the deal was done before 02/01/2011. On 31/12/2010, I handed over my WagonR and a Demand Draft of Rs 5,52,204 to them (no receipts were given for these).
The Ritz was delivered promptly (though they forgot to fix the cigarette lighter), but they have not yet given the following till now:

1. Exchange value for my WagonR
2. Cash discount of Rs 10000
3. Discount for corporate employees of Rs 4500
4. Life Tax Token
5. Extended Warranty Certificate
6. Receipt for Demand Draft of Rs 5,52,204

My WagonR had a loan at the institution where I am working (State Bank of Travancore). I closed the loan on 30/12/2010. The dealers had told me that, of the exchange value of Rs1,55,000 , I would be paid Rs1,45,000 on handing over my vehicle and the balance Rs10,000 would be paid after necessary formalities of lifting the hypothecation are completed. They told me that all necessary formalities for lifting the hypothecation would be taken care of by them.

I have complained to the head quarters of Indus Motors but in vain. When I told them that if the matter is not settled at their level, I would have to escalate my complaint to Maruti Suzuki, the person handling complaints at Indus Motors cheerfully gave me the go-ahead ( as though complaining to Maruti will have no effect at all). I would never have sold my WagonR to Maruti True Value if I had to wait for more than a week for the money!

All this has happened when I am working in State Bank of Travancore. It is really unfortunate that such a delinquent company as Indus Motors is one of our channel partners! I would think twice before directing our customers to Indus Motors.

The following are the details of my Ritz:

Engine No: 4055164
Chasis No: MA3EDKD1S00266483
Invoice Date: 31/12/2010
Invoice No:VSL10005376
Order No:SOB-1006611



Regards,

Salim Sukumaran
Assistant Manager (Systems)
State Bank of Travancore
Foreign Exchange Department
MG Road, Ernakulam- 682035

Mobile: [protected]

WHEN I BOOK THE CAR THEY TOLD ME AFTER 5 DAYS THE CAR WILL DELIVERED ,BUT NOT .I GOT AFTER 16 DAYS.WHENEVER I CALL THEM,SAYING TOMARROW AFTERNOON...... AFTER DELIVERY I ASKED THEM ABOUT THE RAREVIEW GLASS.THEY TOLD ME 1200RS AND I AGREED ,THE NEXT DAY 2 PM THEY ASKED ME TO GIVE THE CAR THERE. WHEN IREACH THER THEY ARE SAYING AFTER THE PAYMENT ONLY THEY WILL ORDER THE GLASS.I PAID THE CASH THEY TOLD ME TO COME NEXT DAY 2 PM. I RECH THERE AT 2PM THEY TOLD ME TO WAIT UPTO 4PM,AND I DID.4 PM THEY SAID IT IS ON THE WAY .AT 6PM THEY SALES EXE CAME AND ASK ME TO COME NEXT DAY.I ASKED THE MANAGER ABOUT THIS IRRESPONSIBILITY ,HE SAYING IF YOU DONT WANT THE GLASS YOU COLLECT YOUR CASH AND GO SOMEWHERELSE.IF THEMANAGER IS LIKE THIS SALESMEN WHAT THEY CANNOT DO......FOR ONE GLASS I SPOIL MY 3 DAYS.I AM LIVING 15 KM FAR FROM THE TOWN. I HOPE MR PV VAHAB SIR WILL NOTICE THIS .I DONT HAVE HIS ID OTHERWISE I WILL INFORM HIM DIRECTLY. SO FRIENDS YOU DONT APROACH FOR ANYTHING TO ATTINGAL BRANCH,UNLESS THE MANAGER AND SALESTEAM WILL REPLACED THANK YOU.........

Sir/Madam,

I was approached by this sales guy Mr. Narendran from Indus Motors Thrissur for doing a booking for Swift Dzire VDI model. I made the booking on May 25th after he promised me that I am going to get the vehicle in Two and half months. Even though it is three and half months no body is answering when I am going to recieve my vehicle. I tried complaing at Maruti and still no use. No body bothers to call me back or answers my question. I would like the dealer to give my booked vehicle at the earliest. I would like the dealers not to make false promises to customers from hereon.

Thanks and regards
Muralidhar

WITH GREAT PLEASURE AND EXPECTATION I HAVE PURCHASED ALTO LXI FROM "INDUS MOTOTRS,CHANDRA NAGAR ,PALAKKAD" ON 28TH JULY,2010.AS PER THE INSTRUCTION FROM CONCERNED EXECUTIVE I HAVE MADE THE REGESTRITATION PAPERS ON 19TH JULY,2010.PARTICULAR DAY YOUR OFFICE COUNLDNT DO THE REGESTRITION AND DELAYED FOR ABOUT 4 WORKING DAYS.FOR THIS PARTICULAR DELAY THEY HAVE COLLECTED A PENALITY OF RS.2050/-(RUPEES TWO THOUSAND AND FIFITY ONLY) WHIS IS NOT A MISTAKE BY MY PART.FOR THIS DISCRIPANCY I AM FORCED TO PAY A PENALTY AND IS NOT ACCEPTABLE TO ME.
IT IS MY OPINION THAT MARUTI IS A PRESTIGIOUS COMPANY WHICH PROVIDE SERVICE TO THE CUSTOMERS THE BEST WAY IN INDIA.AND WITH THIS OPINION I HAVE MADE THIS PURCHASE FROM YOUR COMPANY.BUT FOR A DELAY FROM THE PART OF YOUR COMPANY DURING REGISTRATION AM FORCED TO PAY PENALTY OF THIS AMOUNT IS NOT FARE AS FAR AS AM CONCERNED.
A PROPER ACTION IS EXPECTED IMMEDIATELY SO THAT I CAN ADVICE MY FRIENDS AND RELATIVES FOR THEIR PURCHASE OF CAR FROM YOUR COMPANY.

FROM,
VINATHAN,
TRIVANDRUM.


TO,
SONAL MANAGER MARUTI UDYOG




I AM BOOKED A CAR (SWIFT D ZIRE)JUNE 1st .Mr.RENJITH(SALES EXICUTIVE)Mr.ASIF(TEAM LEADER)THEY ARE GIVE TWO MONTH TIME BEFORE AUGUST 10,SO I GAVE 1,00000 FOR ADVANCE,NOW THEY ARE TELLING I CANT GET BEFORE AUGUST 10 ,AND IF I WANT GIVE AFTER ONE MONTH ,I CANT ACCEPTABLE THAT DATE .SO KINDLY TAKE ACTOIN AGAINST THEM.
REGARDS
VINATHAN

hi
i am a victim of cheating by a representative of indus motors.they assure me that they give me maruthi swift with in 45 days if i an purchasing accessaries for 10000/-,since i am in urgency i agree to it.but after a month they call us to compell me to take accessaries for 30000/- other wise i need 2 wait for an other 2.5 months.i had promised my family about having car before my sisters marriage due to that cheaters i have 2 down my head.please take necessary action to save others and me from hating life
just because we love to use maruthi vehicles.
i send a mail to customer care but there is no response.
please respond to this to make sure that maruthi will be with us.

sir,
my father had bought alto lxi on august 28th from Indus motors pattom trivandrum with the registration number KL-01-AW-1321.this month first the service booklet of the vehicle was stolen from our vehicle so to get a new one or a duplicate of the same i contacted the customer service center of indus motors,pattom,trivandrum.i was very sad to say that they didn't give a proper guidelines about how to get a new one.they asked us to contact directly to the you peoples.as its a new car and its very essential to do the service of the vehicle in proper time i request you people to make some arrangements regarding the same at the earliest.hope u do the same.

my fathers address is

Rev.Joseph Mathew,
IPC Grace Tabernacle,
Kelind Lane,PRA-25,
Paruthippara,
Muttada.P.O;
Thiruvannthapuram,Kerala-25

Ph:[protected]

SIR,
I purchase i car from indus used car(tru vallue),on 11 of november 2009,i paid full amount 1950000 rs,(car number( KL02-Y- 2227)they given invoice and contract ,on the contract they agreed with in 45 days i all recived the r c book on post, now 5 months ago still i did not recived r c documets,

thanks
basheer shibu

Note: When I enquired other service providers and shown the service bill of Indus , they said Indus is charging 3 times comapred to them and personnel are not courteous and service is unsatisifactory

I have given my vehicle to INDUS Motors in Kumarapuram , Trivandrum on 3rd Feb 2010 . ( Contact : Abilash)

Following were the problems before giving the vehicle for service

1. Tyre ( worn out )
2. Oil Leak
3. Wheel Alignment
4. Break :- Screeching Sound .

Bill Amount : Rs 7,200

After the service ( 6th Feb 2010),to my horror I found that vehicle is running only around 40 KM at 4th gear and having lot of noise when accelrator pedal is pressed. These problems were not there when it was given for service.

I complained subsequently and again give the vehicle to set right the problem on 13th Feb . INDUS did not do any service and returned the vehicle saying service is done .

On 19th Feb , I again took the vehicle to Indus , and Mechanic Krishna Kumar took a drive and said there is problem in the vehicle and clutch needs repair.

Clutch problem was not there when I gave vehicle for service. They have spoiled my vehicle and It has become almost useless to drive .

This dealer is not responsing to my queries and informed me that you can compalin to any one , they don't care . This is the attitude of the delaer.

Thanks

M A Srinivas

I recently bought a Maruti AStar, from Indus Motors, muvattupuzha, kerala.I am very much dissatisfied with the interior quality, body finishing and the battery.Battery started showing complaints on the first week itself.Now, i dont know what to do?The running board is in a very bad shape and on opening the fuel lid, i was astonished to see the body wielding and all projecting outwards, not properly done or finished.Now if this is what maruti has done, then one can imagine what will be the quality of service from Indus.The Teflon coating, done by them is full of scratches and after 2-3 washes the coating just vanished.Small sized carpets and underbody coating also hasnt been properly done.donno what happened to maruti that they are going down in quality.very pathetic and seriously thinking wat can be done.

I have purchased a WAGON R from "“Indus Motor Co. Pvt. Ltd. Thrissur” on 29/09/2006
That as recommended by the showroom people I had fixed a gas kit, from the showroom on the purchase date itself, but right from the beginning some sort of problems have aroused with respect to the gas kit resulting in misfiring with a popping sound.
I have shown the car to a Maruthi Service Centre but they advised me to inform the matter to the showroom people. Following I have informed the said matter to the said ‘Maruthi Show room’ who have fixed the gas kit and a few people have come and checked the gas kit several times. But my efforts were in vain since they failed to repair the problem with the gas kit.
That nowadays the showroom people don’t even attend my case.
That the present condition of the gas kit is very dangerous which even threats my life and property.
Further due to the same problem I am also restrained from using the vehicle.

sir,
am indulekha from Trivandrum.I have a maruti 800.it had an accident on 21st november.we give the car to indus motors at chakai, Trivandrum to repair.They said they need g.d for the insurence purpose.we give it.after one month they didnt start to repair the car.when we asked they said the parts which came is not for your please give us one week.we dint say any thing.they took 2 weeks.when we complane to the m.d(Vahab) he told only 20 days will take to finish.now its one month...we didnt get the car.we went yesterday.They didnt paint the underbody and all...

NEVER DEAL WITH INDUS MOTORS KOLLAM-THE MOST FRAUDULENT COMPANY.
THE WORKS MANAGER VINOD IRKS

I OWN A WAGON R VXI. I HAD AN ACCIDENT REPAIR AT INDUS MOTORS KOLLAM ON 2008 APRIL. I TOLD THEM TO REPLACE FRONT BUMPER AND FENDER. THEY CHARGED ME FOR BOTH.
AT THE TIME OF DELIVERY OF VEHICLE
I NOTICED THAT MY CAR’S FULL PAINT IS TOTALLY DAMAGED BY OVERSPRAY(SMALL PAINT DROPLETS THAT COME AND STICK ON SURFACE FROM PAINTING OF OTHER VEHICLES OPENLY). I TOLD THEM TO RECTIFY THAT. THEY RUBBED THE SURFACE WHICH WAS FULL OF DUST WITH SOME COMPOUND AND MADE IT FULL OF SCRATCHES.
LATER I FOUND SOME IRREGULARITIES IN THE RIGHT SIDE OF BUMPER. I SHOWED MY CAR TO ANOTHER AUTHORIZED WORKSHOP. HE TOLD ME—
THAT BOTH THE BUMPER AND FENDER ARE NOT NEW. BOTH ARE REFURBISHED.
THE PAINT THAT IS APPLIED IS ”WASTE”(WASTE=THE REMAINING PAINT THAT GETS DRY AFTER APPLYING ON ANOTHER VEHICLE)
THE BUMPER IS PAINTED WITHOUT APPLYING PRIMER OOOPS!!!

I COMPLAINED TO MARUTHI THRU EMAIL.
THE NEXT DAY A PERSON NAMED ANEESH K C(____ NO 2) CALLED ME . AS PER HIS CALL I WENT TO THE WORKSHOP ON AUG11. SHOWED HIM ALL THESE.
HE PROMISED ME THAT HE WOULD CHANGE THOSE THINGS AND WIL APPLY GOOD QUALITY PAINT AND WILL APPLY TEFLON COAT. THE CUSTOMER CARE MANAGER MANJUSHA (NO-3) CAME THERE AND TOLD ME THAT SHE WOULD TAKE CARE OF THIS AND ASKED ME NOT TO COMPLAIN TO THE COMPANY AGAIN. I AGREED. BUT EVEN AFTER 2 WEEKS, THEY DID NOT CONTACT ME. I CALLED THAT ANEESH KC ([protected]). HE REPLIED THE BUMPER IS NOT IN STOCK AND DISCONNECTED. I WAITED 2 MORE WEEKS AND CALLED MANJUSHA ([protected]). REPLIED THAT SHE WIL CALL BACK.. EVERY MONTH I CALLED THEM, BUT SAME RESPONSE. I E-MAILED MARUTI UDYOG, THEY GAVE ME THE NUMBER OF REGIONAL OFFICE. ([protected]) I TALKED TO AREA MANAGER SAMEER. HE TOLD ME THAT HE WILL SETTLE THIS. BUT WHEN I CALL HIM NOW THE REPLY IS HE IS IN ”CONFERENCE”, ”MEETING” etc.
ALMOST 6 MONTHS THIS CONTINUED. NOW IN THIS MONTH(FEBRUARY 2009), I WENT TO WORKSHOP AGAIN. BUT THE WORKS MANAGER NAMED VINOD([protected]) (___NO 1) ABSCONDED. I CALLED HIM. BUT REPLY IS- HE CAN OR CANNOT COME. I HAVE TO WAIT !!! MANY HAVE TOLD ME THAT HE IS THE MAIN BUG THERE.

I RETURNED HOME. THE SERVICE CENTRE IS 30 KM AWAY. I DISCUSSED WITH SOME ADVOCATES. THEY ARE SAYING THAT INDUS MOTORS IS THE MOST FRAUDULENT AUTO WORKSHOP IN KERALA. I DONT HAVE LEAVE AND I DONT HAVE TIME TO FOLLOW UP ALL THESE IDIOTIC THINGS.
THE THINGS THEY HAVE DONE ON MY CAR
1. FITTED REFURBISHED BUMPER AND FENDER
2. APPLIED POOR QUALITY PAINT
3. BUMPER PAINTED WITHOUT PRIMER
4. DAMAGED CAR'S TOTAL PAINT FINISH
5. WATER CLOGS INSIDE FRONT DOOR DUE TO NON REMOVAL OF BROKEN GLASS PIECES
6. BROKEN GLASS PIECES STILL REMAINS INSIDE THE CAR
7. NEW DENT ON FRONT DOOR
8. FITTED DUPLICATE ANTENNA
9. INDECENT BEHAVIOR BY THE PAINTER ON ME INFRONT OF THE CUSTOMER CARE MANAGER
10. MENTAL AGONY
11. FRAUDULENT BEHAVIOR BY WORKS MANAGER VINOD, WORKER ANEESH KC, CCM MANJUSHA, MARUTHI UDYOG.

DEAR FRIENDS WHAT DO YOU THINK?