[Resolved] Indusind Bank — Very Very Poor Customer Care...........

 
27 Reviews
India
 Ajith Shetty
I am working for a BPO industry my company has opened a salary a/c for me with Indusind Bank, actually I have a Complaint related to the bank that my a/c has been opened but still i have not got the welcome kit and the ATM Card. I have vistited the Indusind Bank Anderi(E) Branch Three times but still I have not got the kit nor any reply from the bank the Executive over there told me on the 10th of April 2008, that she will deliver the Kit on my residential address but still I have not got any kind of response from them; I stay at Chembur, and when i visted to Chembur Branch they only say one thing that 'Go to the head office i.e Anderi', I am fed up of the service given by the bank, and whenever I try to call on the branch no it is not attended by any body..
Complaint marked as Resolved May 14, 2018
Verified Support
IndusInd Bank Customer Care's response, Apr 13, 2018
Dear Ajith,

We sincerely regret for the inconvenience caused. Would request you to please share your contact details with us so that somebody from our team can call you at the earliest and assist you with your concern. 

Thanks,
Team Indusind Bank.
Complaint comments  26 Comments     Updated: Share0Tweet0

Comments

Madam/Sir,
I have a salary account in indusind adyar branch.But their service towards customers is very poor.They are behaving very rudely towards us.Almost one and half month took to open my account.They didn't tell me that the first use of TM card should be in Indusin ATM.I tried it in some other VISA linked ATM and now it got locked..The same happened to my friends also.Some of them got PIN no.but no card and some others got the two but they couldn't access it.Please kindly note this

Indusind Bank — rectification of deduction of rs 1500 of a/c no.0064G56501007

dear sir,
refer to the subject matter. im informing you that my saving a/c
no.0064G56501007.18.01.2008. i opened up saving a/c with your bank i paid
rs.1500.in cash at the time of opening but it was deducted in the month of
31march08.when i assued about this i was told that bank had deposited that
amount when your a/c was opened. i think is it jeasible that bank is given
chairty a/c not asking any money from the customer.

kindly cheak out your manual register book and show my saving a/c opening
from with the deposited slip which i persionaly filled all.

i think you are the higher authority here to slove this problem and
credit rs.1500 in my a/c.athoerwise unneccessarily i have to go to higher
authority of your bank and kindly provide me your regional manager mail
id.

thanking you.

yours
braj mohan tyagi
a/c 0064G56501007
mobile no.[protected]
Dear Sir,
Purchase one two wheeler under finance of Ashok leyland finance. Later came to know that Ashok layland finance has taken over by you. After paying all dues not yet received NOC from you. Last payment made by you on 01/08/2006 vide receipt No. 303417 . My contract No. is MWR00693H

So may times visited Vasai Office (which belongs to Ashok leyland Finance) so may phone calls made no result. Kindly see my complant and hope you revert me back

Regards
Mathai Simon
Dear Sir,
Purchase one two wheeler under finance of Ashok leyland finance. Later came to know that Ashok layland finance has taken over by you.Till date I can't receive my repayment schedule and repayment Tracker. My contract No. is TTT08710H.Kindly sent me my repayment tracker by email or through post

So may times visited Trichy Office (which belongs to Ashok leyland Finance) so may phone calls made no result. Kindly see my complant and hope you revert me back

Regards
V.Natarajan
Trichy
Dear Sir,
Purchase one two wheeler under finance of Ashok leyland finance. Later came to know that Ashok layland finance has taken over by you. After paying all dues not yet received NOC from you. Last payment made by you on 20/03/2009 vide receipt No. 399437 . My loan a/c no. RDGO1902H

so may phone calls made no result from your costomer care call center no. [protected]. my ref./complent no.562959 issue date is 24 april 2009.Kindly see my complant and hope you revert me back.

regards
manish saini
sriganganagar (raj.)
yeah its a fact this bank have a worst customer care system compare to other banks.. I am also customer of this bank at patna exhibition road branch have opened a current a/c with this bank last year nd still not received any kit or atm card till now, have made complain even in writing twice but gone in vein. even i requested for password for internet banking nd still waiting from last two months, so yes it is a worst bank
Dear Sir,
Purchase one two wheeler under finance of Ashok leyland finance 22 September 2005. Later came to know that Ashok layland finance has taken over by you. After paying all dues not yet received NOC from you. Last payment made by you on vide receipt No. 961747 Dare 22 August 2007 . My loan a/c no. RDG01372H

So may times visited Sriganganagar Office (which belongs to Ashok leyland Finance) so may phone calls made no result. Kindly see my complant and hope you revert me back

sanjay jangid
sriganganagar(rajasthan)

Indusind Bank — non maintenance charges

i jeevan mathai have a savings account 0040-V[protected] in INDUS IND bank. i have been charged 300 rs non maintenance charge per month even though i have a rs 5000 deposit and was assured at the time of opening the account that I dont have to do any withdrawal or deposit.
my previous complaint no. is 13528014, im still waiting for reply, again im reminding you THAT MY SALARY A/C IS OPENED IN MARCH 09, MY A/C NO. IS 0019_C66217 AT LUCKNOW, WE ARE WAITING FOR WELCOME KIT .
My self having SB Account at Lucknow and now unable to get support from them when i actually needed. i forgot my TXN password and there is option in thier web page. even if i want to write them about, message also needs TXN password. So what can be done?
i have taken two whealer loan from indusind bank my loan number is AKM 01691H i havebeen paid total due but i have paid total due 3 months after completion of the loan stepulated time period.in the statement they are showing outstanding is ZERO... But they are the asking satellement amount of 8, 000.00 they are telling that you have to pay 8, 000.00rupees otherwise we cannot give NOC (no objection cerificate ).i dont why they are asking this much of amount i dont know whether it is legal or not if it is in my outstanding why they are showing ZERO
hello i don't know that you have come to notice of you if you din't get the notice of the fault made by your branch in nellore, andhrapradeshthen i can think how worst is the management team let me explain what has happened i diposited around 85 lakhs in your branch in 2007 and your branch has done a blunder tranfering 40lakhs to some one without my permission and 5 lakhs to a worker of mine without my signature idon't have to explain how worst the team of your is and i got to know about these in april but nothing is moving and one more thing i have spent arond 2 lakhs to come to your place i am the resident of bangalore i am explainig all these may be there may a change and clear the matter soon i will wait for your responce till one week if i don't get any i am approching tv and paper i have a video and the faulty papers with me hope to see what hapenns
REQUEST PLS EMAIL THIS MSG TO PRESIDENT AND VISE PRESIDENT M/S ANITA V AS I AM SENDING EMAIL IT ALWAYS NOT GOING ALSO I REQUEST TO LOOK INTO THE MATTER THAT HOW MR PANKAJ GUPTA OF DELHI WORKING AND HANDLING OUR ACCOUNT OF NITIN INDOSAKTI NEW DELHI/
THANKS



: Reduced Line Of Facility from 25 lacs to 10 lacs---Nitin Indosakti
From: [protected]@hotmail.com
To: [protected]@indusind.com
Subject: FW: Reduced Line Of Facility from 25 lacs to 10 lacs---Nitin Indosakti
Date: Thu, 12 Nov 2009 05:44:53 +0000


To King Atn Vice president
Dear Madam
This is just i like to bring your kind atn that till today our facility is not increased back to to 25 lacs, and do not recived any sold reply till today from Mr Pankaj gupta or Mis Ansu of indusind New Delhi, where as usd20, 000 shiping doucments laying with my Delhi office to discount with bank

So requesting pls look into the matter.

Your kind urgent reply will be appreciated

Thanks n Best Regards Kishore

KISHORE GURSAHANI MELBOURNE AUSTRALIA
+[protected] MBL
+[protected]/22 OFFCIE



Dear Madam


Kishore Gursahani Jl.Sunter Indah II Block Kc-I No : 18 Sunter - Jakarta Indonesia. Off Direct :[protected] Res :[protected] Mobile :[protected]



________________________________________

From: [protected]@hotmail.com
To: pankaj.[protected]@indusind.com
Subject: RE: Reduced Line Of Facility from 25 lacs to 10 lacs---Nitin Indosakti
Date: Wed, 11 Nov 2009 19:34:50 +0000

Atn Mr Pankaj Gupta

I hope you remember your mail what you sent me on 3rd Nov 2009 as today already more than 7/8 days.
i am totally fail to understand that how long you or your bank need to confirm.
Requesting once again as shipping documents o[censored]sd20, 000 laying with my Delhi off to discount and for same we have to pay out to our suppliers as well as for new shipment.
Hope to get reply by return
Thanks n best regards Kishore

Mbl +[protected]
Off +[protected]/22
Melbourne Australia

Kishore Gursahani Jl.Sunter Indah II Block Kc-I No : 18 Sunter - Jakarta Indonesia. Off Direct :[protected] Res :[protected] Mobile :[protected]



________________________________________

From: pankaj.[protected]@indusind.com
To: [protected]@hotmail.com
CC: anshu.[protected]@indusind.com
Subject: Re: Reduced Line Of Facility from 25 lacs to 10 lacs---Nitin Indosakti
Date: Tue, 3 Nov 2009 17:49:53 +0530

Dear Mr. Kishore,

We wish to inform you that the your proposal is already submitted to credit for their approval and we are waiting for the decision from the concerned authority. We also wish to clarify that there is no intensions from our side to be silent/ignorant/not replying to your mails it is just that we are waiting for credit decision on your proposal.

We will update you as soon as we receive any reply from credit.

Thanks and Regards,

Pankaj Gupta | Regional Manager - Business Banking | Delhi Region | Mobile - [protected]
IndusInd Bank Ltd. | Gopal Das Bhawan, 28 Barakhamba Road, New Delhi - 110001.

"Save Paper - Save Environment - Avoid printing of this mail"


----- Original Message -----
From: KISHORE GURSAHANI
To: pankaj.[protected]@indusind.com ; anshu.[protected]@indusind.com
Sent: Tuesday, November 03, 2009 4:58 PM
Subject: FW: Reduced Line Of Facility from 25 lacs to 10 lacs---Nitin Indosakti

REMINDER 2.

ATN MR GUPTA

THIS IS JUST TO REMIND YOU, PLS NOTE YOUR SILENCE, IGNORANCE AND BY NOT REPLYING WILL NOT HELP YOU TO RUN AWAY FORM YOUR RESPONBILTIES, AS U ARE WORKING FOR BANK AT RESPONSIBLE POST, I DONT HAVE TO ADVISE YOU THAT YOU SHOULD REPLY AND U HAVE NO RIGHT TO KEEP US IN DARK BY NOT REPLYING ANYTHING IN WRITING
I HOPE YOU WILL TAKE THIS ADVISE AS A FRIEND, N WILL REPLY IMM ON RECIPT OF THIS MAIL.
THANKS N BEST REGARDS KISHORE
+[protected] MBL
+[protected]/22




________________________________________
From: [protected]@hotmail.com
To: pankaj.[protected]@indusind.com; anshu.[protected]@indusind.com
Subject: FW: Reduced Line Of Facility from 25 lacs to 10 lacs---Nitin Indosakti
Date: Fri, 30 Oct 2009 08:57:47 +0000


REMINDER 1
Kishore Gursahani Jl.Sunter Indah II Block Kc-I No : 18 Sunter - Jakarta Indonesia. Off Direct :[protected] Res :[protected] Mobile :[protected]



________________________________________
From: [protected]@hotmail.com
To: pankaj.[protected]@indusind.com
CC: anshu.[protected]@indusind.com
Subject: Reduced Line Of Facility from 25 lacs to 10 lacs---Nitin Indosakti
Date: Thu, 29 Oct 2009 07:24:23 +0000

Attention Mr Pankaj,

I am very much surprised to get a message from Anshu that our line of facility not been incresed from 10 Lakh to 25 Lakh rupees.

I have also been advised that there is no pending request to increase the limit . The only request, as per her message,
is that the only pending request is for extension of 3 months for 10 lakhs.

Ever since you have reduced the limit; we have been requesting you for the last 45 to 60 days to increase our facility back to rupees 25 lakhs. In this connection you have asked many documents from us over the last 60 days which we complied with. Further you had been assuring us that you will increase the facility limit to Rs 25 lakhs for 3 months to assess our business turnover/performance.

Firstly, you never informed us in writing and given us some time before reducing the limit from 25 lacs to 10 lacs. The limit of 10 lacs approved by you has only been done since you have discounted /purchased our shipping documents of Rs 10 lacs.

Secondaly our facility was renewed by bank, same as every year, in the month of April 2009 and bank has charged us the renewal charges .

Thirdly, in the middle of year, you have, abruptly, reduced our limit without pre-informing us . It would have been understandable; had our company defaulted on payments or bills.

I am definite that you are well informed about the above mentioned facts. The reason i have brought these again to your notice ; is that i feel strongly that this it is a deliberate action on your part to disrupt our business. The message given by Anshu is baseless and has got hints that you are harrasing us. I have been frantically making calls from overseas( Australia) to increase the limit but it has fallen on deaf ears.now you are not even taking my calls.

If you do not need my account or business; please let me know frankly in writing. Accordingly we can plan our future business with some other source.

Look Mr Gupta, my property documents under mortgage( worth 75 lacs) with current market value of Rs1 Crore, are under lien with the your bank.Currently i am residing in Australia and i can not travel to India to get these documents discharged from your bank and look for other financial institution for facility.This is my requests that do not put any obstacles in my business since, currently, shipping documents worth 20 thousand USD are lying in my office to discount.

Once again i request you to do the needful ; otherwise i wo't have any other choice but to approach/take up higher authorities in your bank.

Hope being a banker, you very well understand the business and will cooperate.

An early reply in writing will be highly appreciated,

With warm regards

Kishore
+[protected]
Melbourne Australia
i have an a/c with indus ind bank lucknow a/c no.0019c 61325 001
kindly change my address to veena srivastava
90 gautam budh marg
opp old rto office
lucknow
my contact no is.[protected]
Dear sir,
Iam from Nellikuppam (Cuddalore dist) belongs to Tamilnadu state . I am trying for the past 5 days to your custmer care .I think they are quite busy . I have a doubt i think u will clear this doubt. Sir, for the past 5 months i dint use your atm card and my bal is 40rs or something . I want to know whether again i can use the same atm card since the date of expiry is 02/14 . And if i can use this atm again i need a pin number also . Hope the reply will be soon whatever it is.
Thank you

Warm Regards,
M. Aysha Beevi
Iam informing you that I hve already paid my vehicle loan (HP Cont.NoEDO00129H) now it has completed two months .Today I got the NOC but I didn't get KEY still now due to your fault if didn't get the key I complaint to the POLICE
dear sir,
iam from hyderabad (Andhra pradesh) now in sudiarabia . name: SHAIKH ALMAS A/c no : 0504-x[protected] i have nre account in indus ind bank i open account before one month i deposite amount 5000/rupees cash give to executive his says me after 3 days u take your money back from atm i have ATM card and my family member also have ATM card he is checking daily still in account there is no money, the execuitive name is DILIP at begumpet branch indus ind bank, please check it i and my family members have a troubles for this if account is still not activate what is a profite for me to send money from saudi arabia to india.please any information have contact me my email : [protected]@yahoo.com
thanking you,
yours repectivily customer.
i lost my ATM while i was doing transaction from one o[censored]r ATM located in Lucknow...
Now plz tell how will i get my card and how u will ensure my security...

lko
My name is E.BUJJI BABU my number is[protected] but every month all messages are sending to another person numer[protected].Actually he is a Proprieter of our company so please dont disturb him.please send the message orany details to my number.

1) E.BUJJI BABU
2) [protected]
3) HONDA SHINE
4) FINANCE DATE[protected]
5) email. abrahamlinkan.[protected]@gmail.com



please try to understand me,

Thanks&regards,

Bujji babu

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    Indusind Bank - Very Very Poor Customer Care...........