Indian Oil Corporation [IOC] Complaints & Reviews

Delay in supplying Lpg Date:- 22.12.2009

I am a consumer of Indian Oil gas . My consumer no.is 5112. The gas distributer's name is L.B. Gas Service at 32 East Ghosh Para Road, Authpur in North 24 Pargana District. The Distributor is not supplying cylinders in time. Approximately 22 to 25 days time is taking by the distributor to supply gas. Lastly I have booked for the L.P.G cylinder on 27.11.2009 but they did not give any Registration No. As the distributor did not suplly the cylinder till 22.12.2009, I have requested the Officer in charge of the Indane gas on 22.12.2009 over the telephone to look in to the matter. They told me the cylinder had been delivered on 19.12.2009. But I have not yet received the cylinder after a period of 25 days is elapsed from the date of booking of the cylinder. I therefore request to do the needful to enquire in the matter and to get the L.P.G cylinder as early as possible.

Thanking you
Yours truly,
MINA RANI DUTTA

Consumer No. 5112
Address:- “K.D.Complex” Flat No.A,
364 Basudebpur Road
Post:- Shyamnagar, Dist. North 24 Parganas
Pin :- 743127. MOBILE No. [protected]

my consumer no is24196.i have been facing problem in supply of domestic lpg gas from sona gas agency masudpur new delhi for the last several years. once i got water in the cylinder.i called the distributing agent mukesh of the above agency and he replaced the cylinder.this time it became horrible for me when i got gas not burning in the stove.this gas cylinder was supplied after 7 days of booking that too when i enquired of it.the person who dropped the cylinder did not get the counterfoil of receipt signed .when i asked for my signature he replied that counterfoil has already been signed. he gave me the cash receipt and left the door.the same cylinder is not burning .i lodged the complain the dealer on21 12 2009 he told to get it checked on22 12 2009 .but he did not send any person .SONA GAS AGENCY, Masudpur,vasantkunj new delhi isnot atall is reliable dealer.His monopoly is above all rules .is the govt.official of any worth use for suffering consumers. v k singh h/o usha singh

This gas agency in Greater Noida refuses to accept new application for connection. Their contact numbers are perenially busy and they purposely don't lift the phone.They give connections once people are ready to pay extra money for the same. Please take some action against this corrupt dealer.

Dear sir/mam,

From last five months we are getting Indan gas cylinder in loose condition. we have asked your distributer M/.Sahaj Enterprises regarding this. But they are not taking any action against this issue. we are paying full amount but getting gas 3-4 kg short.
Moreover , we are asked delivery boys about shortage of gas , they are commenting as " we are not filling gas in cylinder and we are delivering the cylinder as we getting from IOC".
So we as consumer , requesting you to please take immediate action against this type of issues.

thanking you

To 17th Dec.2009

Shri.Kutty, DGM (LPG),
Indian Oil Corporation, "Indian Oil Bhavan"
Mahatma Gandhi Road, Chennai, Tamil Nadu - 600034.

Subject: Request for empty cylinders, to Consumer Nos. 63419 and 63430, used by two families of my two sons, residing separately.

Dear Sir,

This has reference, to the telephonic talk had today with your good self.

To introduce myself, a retired Chief Engineer (Marine) and G.M.Tech, had served
on Rig "Sagar Laxmi", while sailing on M.T.Netaji Subhas Bose oil tanker.

As narrated to you, while living together we had our additional empty cylinder which
we surrendered in the safety angle. Now to get an empty cylinder for each connection,
for my son's family, it is found lot of formalities to be met and kept scarce. Hence I was
constrained to approach Mumbai Office, the Executive-Director's office and alas be
directed to your good office for compliance.

Now that you told me that only one empty cylinder can be released and one empty
cylinder after a month, need also a letter of request, hence this letter addressed to your
goodself, for addressing the issue and your doing the needful, for which I am obliged.

Request for empty cylinder, to Consumer Nos. 63419 and 63430, used by two family's
Of my two sons, residing separately at:-

1. Capt. Arun Chandran Peechulli 2. Mr.Ashok Chandran Peechulli(Nav.Offr.MN)
Block:"Kaustubh"Apartment No.B1/2, Block:"Kaustubh"Apartment No.B1/5,
(Ground Floor), 12th Cross Street, (Second Floor), 12th Cross Street,
Besant Nagar, CHENNAI-600090. Besant Nagar, CHENNAI-600090.
*Consumer No. 63419, *Consumer No. 63430,
in the name of:Dr. P. K. Chandran in the name of: Mrs. Chandri Chandran


Authorised Signatory Authorised Signatory


With best regards. Thanking you.
Sincerely yours,



Date Delivered Delivery Office
ET[protected]IN BESANTNAGAR 18/12/2009 GREAMS ROAD PO Movement

This is a complaint against Capt. Rakesh Sharama Gas Service Indane Maholi Road Mathura. On the receipt slip there is emergency numbers and customer helpline contacts are privided but none of the number is working i.e.(2363705 emergency no. & 2854749 IOC customer service cell). So not only me there are thousands of people who are suffering from the same problems and when i asked the complaint number from the agency he refused and then gave a number for compliant of agra and when i called that number i.e Dupty Manager IOCL SANJAY PALACE AGRA at [protected] he does not responded at all and i searched on net for contact details for complaint then i found customer helpline nos.[protected] on www.iocl.com but this no. is not in working. I personally visited the agency and booked a cylinder on 5/12/2009 he said that the cylinder will be delivered within 8 days but till today the cylinder is not delivered i am fully mentally harassed and need to know the rules and regulation regarding delivery of LPG cylinder Indane and want serious steps should be taken against this agency so that the people may stop suffering from these malpractices of LPG Gas Agencies and hope you will surely take some steps to solve out the problem.With great hopes i wrote this complaint to you and have full faiths that you will do something or other to solve out the problem.

I have a gas connection at RADHAKRISHNA INDANE agency ,Shop No 1, Sneha Kunj, Near Jambulkar Chowk, PUNE-411040.Customer no-2341.Normally we always find the phone busy when we try to call them to book the cylinder.On booking normally the agency people say is it will take atleast 8 days...but it further gets delayed by 3-5 days.Being working couples I always tell them to deliver the cylinder either on Sat/Sun.This time I had booked my cylinder on 2nd last week of Nov.My booking nuber was 3322.It has been 4 weeks I have not yet recieved my cylinder..I had called them four times during this period to remind them.First they said they had cancelled my booking as they found my house locked when they came to deliver.I told them that I had requested them to deliver on SAt or Sunday's only and on Sat/Sun not a single person had come to my home how can they cancel it.They then assured me that they would deliver it next Sat...this I am hearing for the past three weeks.Today(20th Dec) being a Sunday I had an emergency as I had to take my kid to hospital,I had given the book and empty cyclinder to the security man of my society so that in case if any gas delivery person comes they could take the same on my behalf.But my badluck, they came in my absence and didnot give it to the security person nor did they bothered to check with me.They left a message saying that yjey will deliver only to the owner and they can now deliver only after 7th or 8th of Jan.This is really annoying.First every Sat/Sun I waited for their delivery as they promised me the same.Now the reason for not delivering what they say is they can only handover the cylinder to the owner.The customer service cell I tried also doesnot work.Please look into this matter since it is now a month and no cylinder has been delivered.

respected sir,
i wanted to reactivate two of the consumer numbers named as
deepa panjwani,consumer no-28817 & nairain das,consumer no-20821
in vidya sagar gas agency,12-b,ram,a market,pitampura village,delhi-34.tel no[protected],27017449
so,kindly take my request.please do the need.
reply at:[protected]@yahoo.co.in
thanking you

I am writing this mail with respect to cheating customers (Which I faced) at Indian Oil Petrol Pump Dealer #Adithya Fuel Station,Mysore-20 (TIN:[protected]).

The pump attender didn't reset the pump to Zero before filling to my vehicle,but started filling without informing me,when i asked for it the attenders didn't respond nor bothered & they pushed me from that place.When I asked for the station Manager they pointed one useless guy who doest even speak english. I was forced to pay the amount & I am not sure whether they have filled the correct quantity.

For an organization like IOCL which is celebrating its Golden Jubilee Year its really a disgrace to have dealers employing staff indulging in malpractice.Vigilance officers of the IOCL should make surprise checks to book the culprits(Staff).
IOCL --> RIGHT FUEL FOR YOUR RIGHT is really waste


Regards
Dinesh

Sir, i Mrs. Joginder Kaur has new gas connection from M/s. Cookwell Gas Services, 6-H, Sarabha Nagar, Ludhiana on[protected]. My Connection/voucher no.is [protected]. Sir, my grievence is that while applying and availing new gas connection, i was forced to take hot plate, gas conister, gas lighter and apron alongwith new cyclinder, whereas on the said outlet of your service station, it is clearly mentioned that "customer is not bound...

Dear sir,
I am costumer no 29102 of Command Gas Service,Naval Base, Visakhapatnam(AP)-14. I have booked a refil cylender on 04 Nov 2009 but till to date the gas was not delivered. I personnely visited at their centre and spoken on phone thrice but still i am waiting for my turn.

Hi,
I have has connection with Kasana Gas agencies, My problem is that no body is picking the phone when i call him for booking the gas, number of times mobiles switched off or bussy or no body picks the phone.I can not understand how i refill my cylender because i am here at Noida Sec-93 and agency is at Greater Noida.

Himani

Sir,
I am a student, I bought a new bike passion pro which is working well and giving me 65 to 70 km per litre. It has reserve capacity of 1 litre. I filled my tank with 2 litres of petrol near my home petrol bunk of Indian Oil ,when the tank was fully empty then i switched my knob to on position. After covering a distance of about 25 km it again came to reserve position, i went to that petrol bunk and asked them but they responded very rashly saying that its ur bike problem and check the bike once, this is happening repeatdly. Sir i am really helpless and they are doing some trick with their hand while pumping, it is not only to me but many of them and the dealers are earnig money like that with their petrol bunk. please take proper action against these two bunks, i[censored] want some one go and check there by filling petrol in bulk amount. sir i am writing this letter to you with a cause so please take a proper action against them ..
The address of petrol bunks:
Indian oil petrol bunk,
opposite to varadaraja swamy temple,
k.t.road , tirupati, chittoor district,
andhra pradesh- 517501


Indian Oil,
opposite to muncipal office,
beside central park,
tirupati , andhra pradesh -517501

Consumer No. 73688. There is considerable delay in delivering the cooking gas cylinders after booking with Ms Yemkay Gas Agency, Palakkad. It is 27 days now after booking and they say it would take more than 10 more days for the delivery. Their argument is that they are not getting supply from IOC. At the same time influential people are supplied with the cooking gas without having to wait in the queue. Pl do something to stop this delay

Dear sir
I have applied for new connection(indane gas cylinder) . i already got conformation letter on 28/11/09 for same. there is inspection for gas burner is necessary as per rule. but i am not getting any positive response from `yadu gas service' . i have called several times for inspection but nobody coming for inspection and they are making many excuses to delay inspection.
I am frustrated due to such kind of irresponsibility
please do needful.
waiting for your positive response.
Thanks in advance.

My father who had Indane DBC gas connection in his name has recently expired. I want to get changed the connection in my name. I already have single bottle connection in my name of other Company. Is it possible to get the DBC connection of my father in my name. The gas agency says they will charge difference of cylinder cost deposited by my father and that at present. Is it true. What's present cylinder cost? Can anybody help me.

Dear Sir
A one franchisee of Indan Gas in Gangrar , Chttaourgarh District,Rajasthan charging different rates for New Gas connection, They are taking Rs-3200 from some peoples , Rs- 2500 from some, Rs-4100 form fpr same gas connection. There is no fix amount they have .So they are trying to make fraud with public.
So sir we want to know a charge for new gas connection which is fixed by government or IOC .And
It’s our kind request to you please take action against that Agency As soon As possible.

Thanks and Regards

Dear Sir,
I am costumer no 29102 of Command Gas Service Indane, Nausena Baugh, Visakhapatnam. I have booked gas on 04 Nov 2009 and till to date i have not recived the gas after complaining them three time. Every time i contactact them they say today we send it but their today will not come till to date.

We are very thrusted from the Chandni gas service agency. Becasue there is nobody pic up a phone for booking our gass.

so please look specified the problem and take a neccessary acion.

I approached the Indane Cooking gas dealer for booking on 12th and16th Dec.2009. The dealer is Sundara vinayagar agencies at Thanjavur.
My Cons. No: 13862.
The dealer has refused to take up the booking on the plea that only after 25 days of the last Cylinder delivered. He has not registered and has asked me to come up for booking only on 19th Dec.
I have recently come across a press statement issued by the Hon'ble Chief Minister TN that there is no such time limit has been prescribed by the IOC.
Such being the case I do not understand why the dealer is refusing to take up Booking. Not satisfied with the dealer I approached the Indane Gas authorities at Trichy in this regard. He was evasive in his reply and has not bothered.May i know the correct position in this regard.