Indian Oil Corporation [IOC] Complaints & Reviews

On 14th NOVEMBER 2009, I had booked a cyllinder with M/S Jaishree Enterprises, Shekhpura, Bailey Road, PATNA, Code- 177137. My consumer number is P13979. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had not take proper response and behaviour is not good against me. I have lodge a complain on [protected] on 24th NOVEMBER 2009 AND COMPLAIN no. is - 27801. But supply not given even after repeated request till date.I feel sorry to inform you that neither the said dealer nor the Indian Oil Corporation giving any response to complain to solve the problam.

I would like to ask the said dealer and company through you:
1) That why they are always late in delivery?
2) What benefit they get by not entertaining the representative/coustomers' ?
3) Is there any time barred by the company to book the cylinder after getting the reffilled cylinder?
4) How many days gap in booking and delivery.

I request you to please intervene in the matter and solve the issue.
Thanking you,
Yours faithfully,
Shashi Kumari
Patna

Hi,
I am Indane gas customer from Rewa (M.P.). Agency Name is “Rewa Gas Agency”. I booked my gas since last 15 days and continually I am trying to refill my cylinder. But gas providers not supplying gas to all the customers, what they said because of shortage this is the problem. But how it is possible, why this problem is not in other cities? I know it, because Gas provider taking 200 rs. Extra per cylender, means black marketing is going on. This is not only now days the problem for always. People come to gas distribution place daily and waiting for long time (minimum 3 hours) after this situation they are telling we don’t have more cylinders.
So who will take action for this I Don't know? I am writing this why I don’t know.... If people will get relieve then ok otherwise no use of this.
Many times this news came to newspapers also, but still corruption is going on. This is not only my problem this is the proper of common man.So Please take action against this corrupted Agency.

sir,
I am a kerala state government employee and have a physical disability of sixty percent.I have a domestic Indane gas connection in the name of my father Sri.K.Ramachandran Nair,Ramachandra vilasom,Market road,Adur .Cusumer No is 2012 with Baby Gas Services ,Adur,Pathanamthitta Dt,Kerala state. Since functioning of Baby gas Services was stopped by Indane For about an year back ,the consumers under the agency was transferred to Poornima Indane Services,Parakode,Pathanamthitta Dt,Kerala state,Pin 691 554 .I have booked for the refil cylinder on 23.10.2009 with booking no:4586 of Poornima Indane Services but the same is not delivered till date (even after a month).They will not respond to telephone calls made by customer.Telephone Nummbers of Poornima gas agency are[protected],[protected],329295.So I personally went to the agency on 24.11.09 and the manager assured me to deliver the cylinder on 28.11.09 and not received the same till date.
I request necessary action may please be taken to issue the refill cylinder at the earliest by considering my disability.My mobile no is [protected].
Thankig you,
Your's sincerely
Sankar.R

Dear sir,
Myself Dr Devendr Kumar from AGRA Booking number---GR1560 at Ganga Gas agency AGRA
Following Problems are observerd by me since last 10 months
He says no DBC available since last 10 months
2nd ---Gas QTY is very less for 5 members at my house only in 20-22 days Cylender becomes empty.
As per norms he is not Booking gas ...number of times try to dial his phone but they are not picking phone.
with in 10 days Deliver is adivisable by Agency but they takes more then one month even number of time and followup kept by me late.
Kindly look into the matter...most of the other cumsmers are also suffering for the same.


Regards
Dr Devendra Kumar
Ph-[protected]

COMPLAINT AGAINST SRI GANESH GAS AGENCY, MANGALORE
14-1-35/1, MEDICARE CENTRE BUILDING,MANGALORE,Karnataka

I am Nagesha, my consumer No.10073.
I would like to bring to your notice that for the last several months, the supply of refills is very irregular. One we receive the refill we have to wait for 21 days to book again although the other cylinder is empty. The supply takes place 15 days from the date of booking which means 36 days from the date of supply, where as the cylinder lasts only 30 days. Though we have 2 cylinders, the other one is always empty, because of the procedure followed by Ganesh gas agency, Mangalore. I would like to know the following:

Whether is there any rule of 21 days for booking the refill.
And 15 days for delivery of refill is it justified?

Awaiting youreply

Yours faithfully,


NAGESHA
SUBSCRIBER NO.10073

dear sir,
i have booked my cylinder on[protected] on girraj gas sewa goverdhan dist. mathura.it is not deliverd.i am facing a lots of problem. they are telling it will come todey & tommarawbut nothing happing. my consumar no. is -G3289.


LAXMAN AGRAWAL
[protected]

Sir,

My name is Subhash Chand, Address B-151, Gokal Puri, Delhi -94 ( Consumser No. 03901)
and gas agency name M/s Amrit Enterprises, Shop No.2, C-4, DDA Market, Yamuna Vihar, Delhi - 53.
I would like to inform you that my gas vender never take booking on the records without giving booking number, every time he verbally take the booking so when ever we asked about the delivery of gas he said it will take 10 to 15 days. You are therefore requested kindly look into the matter.

sincerely,

Subhash Chand

Hi,

My Indane Gas Distributor - Flame Center (South Patel Nagar) delivered a gas cylinder at my residence yesterday afternoon. The delivery boy inspected the cylinder and said it is OK. After 3-4 yrs, I discovered that the cylinder was leaking, since foul smell was coming. So I immediately called up Flame Center and requested them to send someone for inspection. However, to my surprise, the executive who came this time, also didn’t notice any leakage and said it’s OK. After he left, I tried checking it myself by putting few drops of water on the brass knuckle and leakage was clearly visible in the form of bubbles. Straight away, I called up the Emergency Cell Service and got my complaint registered. I was told that my cylinder will be replaced by 9 AM in the morning. But, no one turned up till 10:30 AM, and finally after calling several times again in the morning, it got it replaced around 11:00 AM.

Please take some action against my distributor – FLAME CENTER (South Patel Nagar) regarding the carelessness (i.e. first delivering a leaked cylinder and then not able to catch the leakage even after checking it twice) and delayed response (i.e. for not attending complaint as a first thing next morning) shown on his part.

Dear Sir,

I am from Tiruppur - We are getting the Gas Cylendrer from Periyanagi Gas Supplier. Tiruppur.
When I send the Booking SMS 2 Days before.. It was refuced by a another SMS - which I recd back
When I spoke to them reg; this.. One Guy told " Still 25 days are not completed from yr Previous Gas Cylender supply..So you call/Book by next month " like that..

Actually I saw a News from IOC.. Distrubotors/Agents .. shoiuld Book Immediatly..
They should not refuce /tell any reason to postbond the Booking like this..

Again This agent is telling like this... Alrady .. There is a Agent in Dharapuram Road in Tiruppur
Did like this & They misuse a lot.. Based on that .. their licence were cancelled.
Now another agant started..

Pls look into this imm., & Hope you wl take a necessory action

Thanks & Regards,
Chitra Ravichandran

i am lalit kumar sharma my faimly is used indain gas service from (Chanderkala Gas Service) Dilshad Colony opp. Masjid seemapuri. (My Gas no. 1707, Mrs. Raj Kumari Sharma from Nathu colony Mandoli Road Shahdra) this company is not service gas booking phone line busy & late after one week send gas after booking.

From:
Lalit Kumar Sharma
Mob: [protected]

I am a bonafide customer of Indange gas agency M/S Saroj Enterprises DDA Market , Vikaspur New Delhi-110018 with consumer no 25173. I have booked home delivery and this is several times that the delivery man take back the cylinder back saying that home locked or nobody there. They again ask me to book again. I think he sell these cylinder to hotels or dhabawala and this happens with the collusion of the gas agency. I want the agency to take the signature of the customer on the receipt while delivering so that it reaches to authorised only. Matter urgent , do the needful.

Dear Sir,

For last 4 months i am trying for new gas connection with the nearest gas dealer M/s M/s Khwaza Ghareeb Nawaz Indane Gas Service, Ghaziabad, Utter Pradesh.
But, every time I approach, I have to hear the only this answer
" No new gas connection at present, it will be issued next month"

I want clarification..who is at fault?..distributor or govt. of India.

I am Dev and I stay in Jagdalpur, Bastar Chhattisgarh. I have been watching that "Indian Gas" in our city is not able to provide gas cylinder for domestic use for a long time. If customer books or give a cash payment after that some time they have to wait for 2-3 days for cylinder, Daily they have to listen the same words "tomorrow you will get your one Or You are late cylinder is over", few persons are there those are working in office GOVT or Private have to take a leave for cylinder only, this affect office work and employee have to face lots of problem in office because of this, few have to bring food from outside for 2-3 days.
Is there any solution for that, does gas corporation really facing the problem like shortage of gas.
with a big hope jagdalpur consumers

DEAR SIR
PLEASE BOOKED THE MY GAS
C.NO.6732
C.NAME TULSI RAM

I am a costumer of Indane gas through M/S Kuljeet Gas Service, Ghuman Road, Patiala, Punjab with costumer id-KG-16816. I was adviced to submit a id proof. i went there on 24.11.09 at 10:00 am than they told me about some under taking but the forms o[censored]ndertaking were not available and they also asked me for two nos. id proof. i again went there on same day at 2:15 pm but they said that the timing for the same is between 9:00 am to 1:00 pm and did not respond me up to my satis faction.

Sir,
my name is deepak sharma my indane gas connection no is 14923. My gas connection is attached from Shri Radha Govind Gas Agency. I have booked my gas cylender on date 12/11/09 at 11:30 am by my mobile no on your telephonic booking service 011 - 1260. Sir but till now I am not received my cylender.
Sir it is repeated case the agency does not respond for these type of problems.

Dear Sir / Madam,

Subject:- Complain Regarding Booking(Refilling)



I Suleman Mamad Valukada am having and Indane bottle Gas Connection from Distributor – Kirti GAS Service Jivraj Park , 5 Saurashtra Vishwakarma Society, Nr Ravi Nagar, Mr Jivrajpark Bus Stop, Vejalpur, Ahmedabad - 380051. My Gas Consumer No is 222752 with Double Bottle Category.

There is provision about gas supply that agency has to supply gas bottle in every 30 days period automatically.(We have to call an ask to book bottle after 20 days after we rcd bottle. An than on tenth day we will get new refill bottle for bottle booked).


Now this is to Inform you that when ever we call for the bottle refilling at Kirti Gas Agency they say call after few days, As per rule we can call at our concern Distributor agency after 20 days of receiving, than to this Agency say call after 2 days.There are many problem from Kirti Gas Agency Jivraj Park Ahmedabad.And after booking for Refilling they do not deliver Bottle on time means after 10 days they take more than 12 / 13 days. So Its our request to kindly take care on this matter.

I always got problem receving gas refil cylender

There are Thousends of coustmers, who are getting problem with "Kirti Gas Agency, Jivraj Park, Ahmedabad"
Please Solve My Problem so that the supply will be done on time to the Customer of Indane Gas..


Waiting for your positive reply.

Thanking you.

Suleman Mamad Valukada

Sir,
There is a gas agency operated by name Sub-Area gas agency 92 Andaman road garhi cantt which does not provide home delivery of gas cylinder they provide cylinders on booking which is done manually and booking by phone is not provided. Customers are directed to take their cylinders still they do not give rebate of Rs 8 as stipulated under IOC guidelines the agency collects about 40 to 50 thousand rupees per month by this and where they are spending this amount is never shared with customers. Is IOC has given special permission to this gas agency to disallow rebate.

sir,
this is to bring into notice that one of your distributor of indane oil gas, M/S Netaji gas agency, nedumangadu is violating the general code of conduct in the distribution of LPG. the firm is in all forms acting against the common rule of business. a sum of rupees 2 is levied on the customer as "phone charges" per booking. despite of this they are not at all supplying the gas as per schedule. the delivery is always pending ,and as and when they wish. in addition to this the behaviour from their part when enquires are made over the telephone is adverse. especially when the womens are calling to know about the delay of the gas. so i request you to take this matter seriuosly into your notice and take evasive action against such rude behaviour from the part of the firm.

Hope you would take necessory step.

awaiting for your valuable reply.

yours faith fully
Vasantha.
VB bhavan, panavoor
Consumer no -10151

Dear Sir,

I am an Indian Oil Corporation GAS consumer. My subscriber No is: 6029 and my Gas Agency's Name and Telephone No are : M/S DWARKA GAS, Raja Puri, Near General Motor Car Show Room, Dwarka Sector -5, Main Najaf Garh Road, New Delhi - 110045. Tel No;[protected]. I use to receive regular supplies till last month (Oct/09) Thereafter I am not supplied any Gas and on enquiry I am being told on telephone that families which are having pipe gas connection IOC will not supply gas. And as such suppliy has been stopped.

However the pipe gas connection from IGL is given for ONE (SEALED) POINT ONLY in the kitchen. and there is no scope for additional conncetion. Therefore for gadgets like Gas Water Heater, Indian Oil Corporation GAS is the only option. So kindly look in to it and resume supplies.
Thanking you in advance.

Mohammed Sheikh Habibullah,
B-504, HIND APARTMENT,
DWARKA - S-5/P-12,
New Delhi - 110 075.