Jabong.com — My first and last experience with Jabong.com | |||
Hi, In the era of Online Shopping, I had my worst experiance of all my E-commerce deals ever. My order details are == Product name Solid Black Crepe Palazzo Pants SKU MI863WA88ACPINDFAS-902816 Order #[protected] of 16/08/2013 01:42 == Here are he list of issues I faced with Jabong : 1. I got defected product. 2. Running behind them for Ex-change 3. Learnt a lot of GYAAN from Customer Support (Eg - Don't use the product as we shall not accept the product) 4. Before purchase, they say no questions asked for 30 days replacement (After purchase they give you N conditions for Ex-change) In my case the should exchange the product immediately as the delivered product was defected when I opened 5. They don't have XXL of selected product 6. While communicating with CCare, they say you can not choose those products as replacement which are being sold by Jabong Partners (I don't find any product which is not sold by Jabong Partner) ITS A DIRECT CHEATING WITH THE CUSTOMERS. I have 10 email chains and 3 calls for one exchange. But still I have defected product of Jabong in my hand.... This is my FIRST & LAST deal with JABONG. I demand a complete refund of my order, if Jabong can not get me the product I want from their website. Kashi Was this information helpful? | |||
 4 Comments | |||
Comments
There hasbeen an issue with jabong. I understand that there is a heavy back log due to festive season. but i trusted jabong and placed the order with jabong, even after the fiasco of FLIPKART. Jabong has always fullfilled my expectations and even requests. this scenario that has happened wih me is little upsetting . orders delivery was bit delayed . I do not hold any one responsible for that, but the only issue is that the order was placed for some ocassion, and that ocassion was not met.Now the problem was ayt my family as the occasion was passed and i was unable to make my mother happy. However my email to [protected]@jabong.com solved the issue. They called me and listen to me, and resolved the concern. Placed another order and the new order was delivered before time . All please dro email to the Head of the department of Jabong in case u need to escalate the issue . IT well Help you .
XOXOO
XOXOO
There hasbeen an issue with jabong. I understand that there is a heavy back log due to festive season. but i trusted jabong and placed the order with jabong, even after the fiasco of FLIPKART. Jabong has always fullfilled my expectations and even requests. this scenario that has happened wih me is little upsetting . orders delivery was bit delayed . I do not hold any one responsible for that, but the only issue is that the order was placed for some ocassion, and that ocassion was not met.Now the problem was ayt my family as the occasion was passed and i was unable to make my mother happy. However my email to [protected]@jabong.com solved the issue. They called me and listen to me, and resolved the concern. Placed another order and the new order was delivered before time . All please dro email to the Head of the department of Jabong in case u need to escalate the issue . IT well Help you .
XOXOO
XOXOO
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
47%
Complaints
2236
Pending
2
Resolved
1036
View all 2236 Jabong.com reviews & complaints
View all Jabong.com contact information
We apologize for the inconvenience faced by you .However, we assure to resolve it. We request you to follow your resolution on the following URL :http://support.jabong.com/myjabong/topics/jabong_com_my_first_and_last_experience_with_jabong_com
Regards
Team Jabong