Jabong.com Complaints & Reviews

Hi,

i want to put your kind attention done by jabong.com. These peoples promised me a free return policy within 30 days. When i asked them for replacement of this product they are not at all listening to me & informing simply to read the terms & conditions. I want to put your kind attention in some points....
1. No one informed me to read the policies or else keeping the tag in shoe.

The customer service is very poor. Repeatedly they are informing me the same thing.. TAG n BLA BLA BLA...

This is a very bad experience in jabong.com. I am planning to run a campaign in FACEBOOK against these guys.

Pls. try to resolve my issue as i am asking for replacement not refund. I dnt have the tag now.

Thanks a lot
Bimal

Hi Guys, I was next to you, that who was cheated by Jabong.com. I purchased a leather belt which cost of Rs.650/- I was received the product by the next day it self. The belt which I received was not a leather belt, it will not cost more than Rs.60/-, outside. They are giving so much of publicity to attract the innocent people like us.................. Its better instead of purchasing through this site. try to spend your time for shopping directly................

i got a shoes from JABONG and unfortunately the size of the shoes didnt fit me,and I had returned the shoes.As per the Mail that was sent from JABONG,The refund was initiated on 13-AUG-2012. and till date the refund has not been reflected in my account.Inspite of repeated mail and phone conversation to JABONG,Their reply is constant as "We have Initiated ur Transaction and will reach your account soon".it has been more than 10 working days and there has been no feedback from nor any initiative taken towards the refund.

Check & let us know as when i ll get the amount back to my account
ODER No :[protected]

I bought a pair of lamps from Jabong , Order No. [protected] which were finally delivered to me on 14th Aug 2012, In fact just to receive the delivery I had taken a leave from office so that the delivery would not be missed but when I opened the box, I found one of the lamp stands was severely damaged. I immediately called the customer care and informed them but they gave me only 2 unsatisfactory choices either return 1 lamp or return both as Jabong does not have any replacement policy!!

I bought these lamps after much diligent search and now I am expected to again take a leave from work so that somebody will collect the order back in 4 to 5 days time before the refund process would take another 30 days.

This has been very disappointing that Instead of simple replacement, Jabong is making me go through an extremely cumbersome refund process, which I am sure is just the beginning of my woes given the negative feedback of Jabong's after sales service.

Please suggest on how to make Jabong compensate for agony caused due to deficiency of its policies

I had a wonderful experience in shopping with Jabong. Its so easy, customer care is also easily approachable, very fast delivery, ease of receiving the courier and the discounts are also user friendly. Thanks

I've been provided invalid tracking number for my order no. [protected]. on JaVAS tracking. The number is 20598748. Please check into it.

Myself Vikram, I have ordered a watch (Metal Strap Fashion Gold/White Analog Watches) from jabong and Order #[protected]. Which was delivered on 9th of August 2012 at 12:30pm. When the box was opened (which was sealed with Jabong tape) there is no Watch inside except the watch case. We were shocked to see that. And suddenly called customer care and complained on the same and Complaint number is 575413. And Customer service girl said it will 48 hours and then call us back. And my bad luck I have made the payment online itself before delivery.

Waiting for positive revert on the same and please help me to resolve this

Vikram

With reference to this products - http://www.jabong.com/United-Colors-Of-Benetton-Sneakers-Blue-41437.html - being sold at ALL official Benetton outlets at Rs.1999.5 under the ongoing sale, is being sold on Jabong.Com at Rs.3999. When I lodged a complaint with them, they said it is the brand that has given this price.

So, is`nt this cheating customers..whoever buys from Jabong will be paying double of what it is available at under the ongoing sales.

order no- [protected] was cancelled 15 days back and they claimed ,they will return back my money which i paid through debit card in 7-10 days but it is not refunded yet.



kindly improve your service as none of my orders has been delivered to
me till now.
orders placed by me till now are-

1st-[protected]( was cancelled from your side due to your
incapability in delivering)

2nd- [protected]( from 29th july onwards i am being infomed that
product failed quality check.......why don't you arrange some another
product if that one failed quality check)??

3rd- [protected] (not shipped yet even after 72 working hours and
you claim that product will be shipped in 24 hrs)

kindly check upon the system going on....NO BUSINESS CAN RUN WITHOUT
CUSTOMER SATISFACTION!!!!!!!!!

Jabong persons r real cheaters they r sending broken/defective items to their as the same happened to me orderd 6 pieces but 1 was broken said they cant replace or refund now [protected] now who will take the responsibility so i took entire loss of 120 rs

So i would like that jabong should send me a replacement for 1 broken item and contact me as soon as possible on [protected] or i will lodge complaint against them in consumer court

I had ordered formal shoes from jabong.com for 1200 Rs.
I had placed order on July 4 and I received shoes from jabong on 5 July.
Please not that I started wearing shoes on 10 July and after using it for just two days stitching of shoes just came off.On very morning of july 12 I sent an email to jabong care after reading their return policy(Which I think is very big lie) stating that shoes are in bad condition and on that day itself I packed shoes for returning purpose.
jabong sent a person for reverse pickup and performed quality check and told me that returned product failed quality check and just refused to refund my money.
they send me images of quality check performance by pointing out same areas because of which I returned product.And told me that I have used the product.Now any sensible person can think that how would I know if this product is going to go bad after using just for 3 days.

I feel cheated by jabong and I think they have some kind of goals in company to fail quality check deliberately.

I had ordered 2 king-sized bedsheets from Jabong.com. Both were listed as Measuring 108 x 108 inches in length and breadth. However, once I opened the package, I realised that they have added/stitched on an extra 6" to 8" strip on either side of the sheet in order to make it 108" in size. Neither the package nor the information on the item page on their website mentions that the bedsheet had added pieces of fabric stitched on. This is mis-leading to the customer who is paying huge amounts of money in order to buy the sheet from them. They are selling false products calling them king sized sheets. If I had known that such defects existed in these sheets, I would never have ordered them.
I will be initiating return pick up for sure but I dont want this happening to anyone else in the future. This is FRAUD and MISREPRESENTATION and they are responsible for the products they sell.
one sheet was from the company Valencia and the other from Zyne. my order no, is [protected].
This was the first time I shopped at Jabong and probably the last. I have shopped online before but never faced such problems.

i have processed a order [protected] from jabong.com and i returned instantly and i didnt got my refund on my account its fraud so friend please dont shop from jabong.com if you refund your product you will not get your money refund the 30 days money back policy is [censored] so be aware and alwasys when i call thye give excuse we didnt get that product at our office alwasys when you call they will give new excuses.

Respected sir,
I have order a Fila Bag order no [protected] worth rupees 1200 from online shopping site (jabong.com).I have doubt on originality of this product since stitches of this bag at various point came out,i raise this issue and put a complaint on the site but u dint receive any response from the other side ,so please help me for further complaint proceeding against this site,thanking you!

I placed an order [protected] for 6 items on Jun2,2012. 1 item "House This! Bath Mats Small Beige" was out of stock and another "Gardenia Brown Flower Pot" shipped item did not match item description at all. On Jun 3rd, I contacted their customer service and Mr.Bhushan for refund for both items - both were their fault. The unshipped item refund was processed on Jun 12 and after flower pot was picked up I received refund email for it on JUn 19. This too after repeated emails to their customer service. Then I got a call from them 3 days ago saying refund did not go thru and they can send me a check and it will take another 4-5 days. So what happened so far ---- refund fro item thats out of stock and item shipped not as described STILL NOT RECEIVED after 24 days of placing order. REALLY DISAPPOINTING. How can Govt even allow such businesses to continue. PLease DON"T SHOP WITH THEM. ITS MY FIRST AND LAST ORDER with Jabong. I am going to post this on all consumer boards and hoping at some point my meagre 300rs will be refunded.

Regarding my Order #[protected], in which I ordered 4 T-shirts and one sandal out of which I didn't received the sandal when I called they said that sandal didn't pass the quality check and they will issue refund for the same within 5-7 business days...I've still not received any refund and also I asked them to arrange a return pickup for two T-shirts due to size error that haven't responded to this as well..

I ordered one Ladies Purse on 18.05.12 before 15 days in Jabong.com and still i dnt receive my prduct.

My Order details are below:

ORDER DETAILS:Merchant Site URL : http://www.jabong.com
Order Number: [protected]Order Received: May 18, 2012

Total Amount : INR (Indian Rupees) 1457.00
Visa Account Holder : abhishek gupta
Billing Address : (As entered by the Customer)
C/o Dr. Laxmi Narayan Srivastava, H. no. 134, Prem Nagar, Mohna Road, Ballabgarh,Opp. Deep Dharam Kanta
Faridabad Haryana
121004 India
Customer's Phone Number : [protected]
Customer's E-mail ID : abhishek.[protected]@gmail.com


Despite many remainder sent across and calls made up at thier coustomer care no., the response is quite bad.

Is this the way, u(Jabong.com) always treat people and their online shopping? Is this some kind of funny games you are playing with us?

It’s been two months I am asking for my refund, (20th April 2012). All they have given me a request id 98118 and every time I contact them they have a standard answer ‘refund request is now processed’

Please Never buy from Jabong (online shopping) if you care for your money.....

Sam
[protected]@in.com

Hi,

I have placed an Order (Order # [protected]) on 8th May 2012 at jabong.com, but till 9th June 2012, I haven't received my product. Several email communication and phone queries have resulted in no resolution at all. They just try to delegate thee issue saying its a problem withe courier company. Neitheer thee refund has been done till now, nor I have received my product yet..!! Kindly Explain..!!

placed an order(order no-[protected]) on 30th may 2012 and still not received(today being 7th june ie more than a week)
even wrote 2 complaints,but there was no reply..
i have a match on this saturday,hope the order arrives till then..