Jabong.com Complaints & Reviews

Hi Jabong Team,

i had placed a order for Sweatshirt on 24th dec - 2013, desired receiving date was 2 dec, till date(07/01/2014) i have not recieved the Order .

Order no :- BLRMP10002209

I had placed order thinking I would wear that sweatshirt during main winter season, but I guess due to delayed and pathetic delivery service of your partner - JAVAS (through which I would recieve order) . I would be able to use that sweatshirt in next winter only.

My kind suggestion for you people would be to change your courier partner, or if not able to change courier partner atleast train those brainless donkeys enough that they can read a customer address properly and reach the order within promised time .

One more time - <Bold> pathetic service - JABONG & JAVAS <Bold>

Front button of a hand bag is damaged and its not working, i would like to replace it with same type of bag in working condition if available else a bag of our choice. Please let us know the procedure to return it. Order Number - [protected] Item Number - [protected]

I made a big mistake by placing order in Jabong using a 31% discount coupon for Liberty force 10 shoes on December 8 2013. It was to be delivered on or before December 21. I got only a message on 19 Dec that Jabong is still to procure my shoes from the vendor. I called customer care on that day, he said it ll be delivered by Dec 21. Again on Dec 21st, I received a delay message. But after that too it is not delivered yet. This is not my job to always call and complaint about this. Later on Jabong tells me that my order is cancelled because their partner cannot give the product. Actually, they cannot supply that product with 30% discount. The discount coupons this site is advertising are fake and cannot be trusted. I will make sure i will report this incident and others to the suitable regulator not fall for discount trap of JABONG. I will suggest all my friends not do so. My order no is [protected].

I have ordered one product(Jacket) on 11th December by making the payment instantly but till now order is not even shipped yet . Its been 8 days now, I have got the message that i will get this product on or before 14th December but no delivery till now. I have ordered this product for a special purpose but now whats the use of this gift. When I ordered this product your website is showing 1 item left but now Company is saying that no stock is there. After 10 days on 20th dec I again ordererd in replace of previous jacket but i have made one more mistake. The product which i got is totally defective . I request Jabong to take back the product on 24th dec but till now as on 29th nobody came to take back that product.They are making me fool by making false excuses. I have called them 100 times but they make some excuse again and again. please help me. I have wasted my time and money . I am very angry with the company. I want to take the company to consumer court. Now I dont want my money back. I trust the brand image of their website but now feel i have done the mistake.

"Short Sleeve Self Patten Pink Blouse"(SKU: SA508WA13UUWINDFAS[protected] purchased under order number [protected]. order was placed on Dec 12 with expected delivery date of 20th dec. i waited till dec 23rd and item still did not ship. neither did i receive any call or email regarding any delay in shipping. If item is delayed, theys hould inform an d ask if they can. replace with something else. On emailing about status on 23 they have sent an email its being resolved. i want item as ordered or item SA508WA30IXLINDFAS or sku SKU SA508WA28IXNINDFAS in size 36. I do not want refund. i want the item ordered or replacement. thanks

Hi,

I have order it on 13th December and now today is 24th December and still I didn't receive the order.

I have complained it so many times in Jabong but every time there executives told me that you will get your order tomorrow 100%. I have wasted lots of Money and Time to follow up these guys.

There is no direct contact number of the Complaint Department and every time we need to go through the Customer Care.

Every time they are giving me the false commitments. I got a call from one of their Senior Manager Mr. Gaurav Sanghera on Saturday and he has committed me to give regular updates on the status of the order on Monday ( 23rd December, 2013), however I didn't get any call from him on Monday even I didn't receive any email or update about the Order.


He was so much confident and sure at the time he called me give assurance that he will definitely call me about the regular updated and he was also sure that on Monday my order will be 100% Dispatched and still it is not dispatched till yet.

However I can see that no updates from Jabong untill and unless we send an email or call back.

This is now really ridiculous and I want to complaint against Mr Gaurav Sanghera he gave us false commitments to the customers.

Now it would be great if some from from Senior Team Member or Gaurav Sanghera will call me on the number +91-[protected] and give me an update regarding this.

Every time I was committed wrong by Jabong team Members.I believe Jabong has lost his loyalty now at least for me.

Regards,
Anshul
[protected]

I had placed an order via jabong.com (order #[protected]) on 14/12/2013. I received a message on 16/12/2013 saying my partial order (flip flop) with docket no. 21503678 will be delivered by Javas while it was not the case. I had filed a complaint on 17th, and was told that within 24 hours i would receive a concrete answer after an internal inquiry. The customer care is disappointing and all they do is parrot out standard replies saying they'll get back in 24 hours and that they have escalated matters (to i don't know where).Since it was a prepaid order, my money is equivalent to being stolen.Even emailed there senior management but no respite today is 23/12/2013 still getting same reply that your issue is escalated. Also as it was meant as a gift, if in case they do decide to deliver my products. I would like to reiterate the fact that its none of my concern whether the jabong SYSTEM shows my products have been delivered. For all I know this company is running a scam and has illegally taken my money without delivering my products. I have as per my complaint NOT received my shipment as promised. A highly dissatisfied customer so please don't buy from this site. Vijay

This complaint is mainly for Gojavas & his own company Jabong.com (Courier Co. operated with Jabong.com). On dated 10/12/2013 i ordered two items from Jabong.com vide order No. [protected], as per the Jabong order should be deliver in 2 or maximum 3 days. But today is 17/12/2013 (6 working Days). I filed a complaint in Jabong on dated 12/12/2013 (3 times Morning/Afternoon/Evening) regarding late delivery because Gojavas says i am out of station on 11/12/2013 but i am in office (Delivery Address, 2 minute distance from Jabong/Javas office). Again i called up on 13/12/2013 (3 times Morning/Afternoon/Evening); Jabong call center executive says we are taking a hard action against this matter. 14/12/2013 & 16/12/2013 is same as earlier days, same commitments “We are taking a hard action against this we are also tracking your parcel, you don’t worry” they told me these words so many time all my orders are COD (Cash on Delivery). Order Date Order No. 10/12/2013 [protected] 12/12/2013 [protected] 13/12/2013 [protected] 14/12/2013 [protected] I haven’t received any of the one. I am still waiting for my 10/12/2013 order material. Today on dated 17/12/2013 I personally meet his Security Guard (Sitting in Reception Seat) told me he have no authority or orders from seniors to arrange a meeting with Jabong staff & Consumer (Me). He told me to ask with our costumer care executive. What will I do & where will I go? I am mentally harassed by Jabong & Gojavas.

I had purchased puma sandal through jobong.com dispatch date 11 Dec 2013 order ending with 38787 dispatched viajavas and AWB no is 12750923. the product having hole at unequal place which is used to insert backside belt, on both article .plz tell me how can i refund my claim?

i had purchased a combo of bagpack and watch from jabong but later when received it due to lacking in specification had sent it back a day after but jabong has not refunded me my money till date. Order No.: [protected] and i had also send my account details to jabong email id as per conversation with executive .

Hi, I have ordered a wallet on 19 Nov, 2013 and it should be delivered by 26 Nov, 2013. I didn't get my product as of now and now, they are saying me that we are unable to purchase the product and we will refund your money back. I have to give this wallet as a gift to my friend and as of now, I don't have anything in my hand. Is this jabong customer handling policy. Reply me ASAP. Order ID:- [protected] Order Date:- 19 Nov, 2013 Expected delivery date as per jabong:- 26 Nov, 2013

Hello Team, I have ordered 3 products from Jabong with the order ID "[protected]" however out of 3 products one product (Blue Tunic from Pluss Brand worth 800 rupees) was sent a wrong product. I have ordered a Blue Tunic from Pluss brand with 5XL in Size with Polyester fabric, they have sent me in the order some other product which is not at all as shown in the website. I have called the Jabong Team and returned the product on 17-Nov-2013, and the next day I have seen on the website that the have agreed to exchange the product with the correct one and said the product will reach me after QA check of the returned product. I have called the team after 2 days to know the status and they have confirmed that the QA has been passed already and I can get the product within 1 or 2 from that day. And later after so many days I have called the team again to know the status of the product as it hasn't reached me even till 23-Nov-2013. They have promised they will sent the product and resolve this issue within 24 hours and asked me to wait till date, I have waited till 24-Nov-2013 and till now there is no reply from them on the raised concern nor the product reached me till date. I have paid them already so much of amount and still no proper response, first of all they have sent me a wrong product and upon that they haven't corrected their mistake yet. I have the pictures of the wrong product that Jabong people sent and the receipt of which confirms on 17-Nov-2013 I have returned the product to Jabong team accordingly and the complaint number they have raised from their end is "3511412", which was never addressed yet. I have all the written and documented proofs which can prove the fraudulent caused by Jabong.com. This is total misleading and cheating the consumers who are trusting the website and giving them the money well in advance for what they want just having trust on them, which has been totally mislead and took advantage of the customer. Dear team, in this aspect I sincerely request you to take a severe action against Jabong team which in future will be a good lesson for them and will never do such sort a trouble to any of the customers. Help me to get my money or the correct product at the earliest. Your co-operation in this aspect is highly appreciated. Thank you, Hema Sapasetty Ph # [protected]

Jabong service I ordered two shoes, i didn't like both so i exchanged one of the shoes with a new pair of shoes i liked amounting same amount as one of the shoes that i didnt like . My both shoes were picked and the third shoe got delivered. I called at jabong that my refund has not been made. They said mam your request of refund has not been raised. And i got a mail afterwards that your reverse pickup will be done. What should i return now when already the product has been returned. javas staff called me, i said sir the pickup has been done but the information has not been communicated to jabong so kindly come at .. and check the javas staff slip of the returned pickup of both the products.In the evening i got a message that your reverse pickup has been cancelled by you. I had written this letter on Nov 4th to jabong team - my first order -[protected] dated 04/10/2013 mode-prepaid invoice no-xesinv/1314/02499169 total amt.-Rs3918.40. items were collected that is reverse pickup dated 07/10/2013 -full received ref-doc no PO307795-mr shekhar. I received one item code [protected]dress shoes amt 2499-invno-xesinv/1314/02523547/order no-[protected] dtd 06/10/2013 against my first order. So my refund is due towards you amounting -Rs1919.20. i have enclosed the documents of the same. On Nov 12th, I asked to update me with the status. On Nov 13th, I was replied to be assured that they are working on it and i will be updated. I GOT A CALL ON NOVEMBER 15TH FROM JABONG AT 11:44 am THAT I WOULD GET REFUND OF MY RETURNED PRODUCT WITHIN TWO DAYS AND YOU WILL BE MAILED REGARDING THE SAME. NO REFUND TILL DATE WITH NO INFORMATION, while reverse pickup was done on oct 7th. This is a very bad experience from a company like jabong. Where should the customer go... then they say for further query you may contact jabong..customer should contact and everytime tell the whole story again and ask for refund. I hope this is enough for them to know. The communication gap they have in their company and the customer has to face . No refund till date and its been a month, when all the proofs of the documents i had enclosed in the mail. Sonel Sikri < [protected]@gmail.com >

I purchased a Nike Tennis shoes which got torn in 3 weeks. After talking to customer care I am supposed to send the item back at the address stated. I have received call from courier company. I need you to contact me asap and provide me the reference no and the address. CC no[protected] is either changed or discarded.

it is regarding my order number [protected]. I ordered the product and wanted an exchange earlier as the size I ordered was small. they placed new order and said the pickup will be done but 1 month went and the didn't picked up saying my office was closed as I gave my office adress. after that i changed my mind and cancelled my order and asked for a refund. the pickup for that also hasn't happened and refund not made. my first order was placed on 4th of oct. for exchange i placed two orders in between. my cancellation order was placed on 14 november but I have not received any call regarding that.I get the updates only when I call back to them.they are not arranging my pickup nither updating me on my cancellation.please do the refund as soon as possible.amount - rs 1999 bhaskar suman [protected]

Order #[protected] of 01/11/2013 16:21Print order requested return pick up and refund for Printed Cotton Pink Kurti BI021WA09NFEINDFAS-875089 Delivered Rs.799 1 Rs.0 Been 3 weeks plus... everyday i get sms saying it will be done today and no one come to atke it nor refund. last i spoke to their cutomer service iw as told it willbe picked up by Nov 16 still nothing has been done...If they cannot pick up on time, they should refund...

On 27 sep i purchess nike shoes from jabong.com due to size issue i have return this shoes via bludart couriar and on 30 sep gurgaon office they got my couriar. And still i didnt get my money back .. After 15 days .. I called them every day .. But every cust care operators giving same ans .. Wait for 24 hrs or 48 hrs .. .. And now m hopeless from jabong servises .. Please help me .. If you can ... And in future i realy dont want buy anything from jabong

order [protected] placed on october 1, cancelled by jabong on oct 9th. took them so
ong to cancel it and so afr refund for 599 has not been issued. i sent like 10 emails in teh last 4 days. they have refunded only 42 rs. if they cancelled an otem, refund should be processed immediatel
y in full. pathetic service

Hello, My order no is [protected] My product is broken and i need a refund ASAP. I have sent several emails related to this matter to customer support but they haven't taken any step yet. I also sent them pics of the broken product. The product is glass table. Now they want me to pack a table and send them back. How can i pack a glass table? I m no expert and i dont keep packing materials with me.

Hi, I had placed an order bearing order#[protected].Order was placed on 15th september and it was dispatched on same day itself.It was informed that I shall get the order by 20th september.Still I haven't received the order.It was sent by a courior named Gojavas.Their website is pathetic.It always shows the status as 'In Transit'.Let me know when I can expect the order.After this pathetic experience I am never going to order in this website.My contact number is [protected].Call me for further details.