Jabong.com Complaints & Reviews

Hi Shaikar,

My sincere apologies for the inconvenience caused. Let us get back to you and address your concern. Having shared this with the relevant department, you shall be expecting a call from us today. Our care folks will get in touch with you and further assist you with your concern regarding exchange. We seek your patience and understanding in this regard and I assure you, we'll get this all sorted. Kindly bear with us.

Regards,
Abhi
Team Jabong

Dear Jabong,

New pair of shoes received, thank u very much. You have just made a new mouth propagandist out of me.


Good service.

Regards
Shaik Arif

Hi Roushan,

My sincere apologies for the inconvenience caused. This is not what we stand for and we regret the trouble. I've shared this with the relevant department. Our care folks will get in touch with you today and further assist you with your concern. Our endeavor is to provide you a hassle free and convenient shopping experience and we'll do everything possible to ensure the same. All we seek is your patience and understanding, I assure you, we'll get this sorted.

Regards,
Abhi
Team Jabong

Hi Pannaga,

My sincere apologies for the inconvenience caused. Kindly share with me your order no. so we can investigate the same and get back to you with a resoltion.

Regards,
Abhi
Team Jabong

Hi Roop,

Sorry about the experience. We regret the product wasn't upto your standards. Our endeavor is to provide you the best in terms quality and value. And this is not what we stand for. I've arranged a call for you and we'll get back to you soon. Our customer care representative will call you today and further assist you with your concern regarding the quality of the saress you ordered with us. Kindly bear with us.

Regards,
Abhi
Team Jabong

Hi Anusha,

My sincere apologies for the inconvenience caused. This is not what we stand for. I've shared your concern with the team and also your feedback with the relevant department. Our customer care representative will call you within 24 hours and further assist you with returns/exchange. Kindly bear with us.

- Abhi

Hey Venkatesh,

Welcome to the Jabong family. I've arranged a call for you and our customer care folks will call you today. They'll further assist you with your concern regarding the welcome vouchers.

Regards,
Abhi
Team Jabong

Hi Rohan,


Apologies for the inconvenience caused. I've shared the same with our team and they are already working towards a speedy resolution. Kindly bear with us. Our customer care representative will keep you updated throughout the returns process.

Regards,
Abhi

Hi Ashok,

No worries mate. I've arranged a call for you and our customer care representative will get in touch with you and assist you with exchange. Feel free to reach out to us at[protected] or through our support forum at support.jabong.com

Regards,
Abhi

Hey Ashok,

Apologies for any inconvenience caused. I've arranged a call for you mate. Our customer care representative will get in touch with you and assist you with returns today.

Regards,
Abhi

Hey Aastha,

My sincere apologies for the inconvenience caused. Let us get back to you regarding your concern. I've shared this with the relevant department and they are investigating. Kindly bear with us. Our customer care representative will get in touch with you shortly and address your concern with an update. We seek your patience and understanding in this matter and I assure you, it will be addressed as per your satisfaction.

Regards,
Abhi
Team Jabong

Hey Manjula,

I've shared your request with the relevant department. Our customer care representative will get back to you today and further assist you with exchange. Feel free to reach out to us at[protected] in case you have any further queries or doubts.

Regards,
Abhi

Hey Sanjay,

My deepest apologies for the entire fiasco. Let us get back to you and make things right. I've shared this with the relevant department and they are investigating the reason for delay. We'll get back to you today with an update regarding the same. Kindly bear with us.

Regards,
Abhi
Team Jabong

Hey Arun,

We're already working towards a speedy resolution. Kindly bear with us. Apologies for the inconvenience this has caused. For any further updates kindly refer to the post by you on our support forum.

Regards,
Abhi
Team Jabong

Hey John,

I see that your order stand delivered and I'm really sorry for the inconvenience caused. I hope that the resolution provided was satisfactory. Feel free to reach out to us at[protected] in case you need any further assistance and we'll be happy to help or through our support forum at support.jabong.com

Regards,
Abhi

Hey Sateesh,

As requested to you on the other forum, kindly share with me your complete 15 digit order no. so I can check and get back to you regarding your concern. I apologize for the inconvenience caused and seek your patience and understanding in this regard.

Abhi
Team Jabong

Hey omkar

I have shared your request with the team. The refund will be done in your given bank account.

Regards
Samar
Team Jabong

i want to exchange vero moda top, size is not according to my choice...i have called customer care thrice!! i m not satisfied with the size. plz help me !!

Hey Dawerr,

My sincere apologies for the unfortunate turn of events. We regret the inconvenience caused. Please help me with our order no. so we can get back to you and address your concern. We seek your patience and understanding in this matter and I assure you that I'll personally follow up to make sure you get a speedy resolution.

Regards,
Abhi

Hey Jeenat,

Please help me with your order no. and we'll gladly assist you with the exchange process.

Regards,
Abhi

Hey Customer

Please share your order no. so that I can check with the team.

Regards
Samar
Team Jabong

Here we go this is my order number [protected] now nothing is helpful, very cheap quality dresses u sold me on high prices. That's great you sold me cheap quality cloth dresses for high price online and that tax for this LOL! you made me fool .. and that slippers o[censored]SA please dont sell to anyone. On cheapest quality slippers you printed USA flag on it and selling it for 450 Rupees. Public thieves you folks online business should shame to sell such cheap quality for high prices. Stop cheating people now. Or sell qualitative things to public for there amount. Showing online in HD pixels quality pictures or Branded but when we receive items in our hands, we will get Babaji ka Thullu .. Lol!!! Deliver good quality goods as you charge more money and also with taxes. Don't purchase anyone Jabong.com Products they are selling bad goods and low qualitative. I got cheated twice. By purchasing night suits of women and slippers. Good Bye Jabong.com

Hey ABG,

We sincerely regret that your experience shopping with us wasn't satisfactory and apologize for the same. Thanks for sharing your order details with us. Your patience and understanding is much appreciated. Let us get back to you and address your concern. Having shared the same with our folks, you shall be expecting a call from us within 2 hours. Kindly bear with us.

Regards,
Abhi
Team Jabong

Thanks for response, i should agree jabong.com service. How they prioritized my problem. Returned back my money on time.

Thanks for such a great service for what i received.

But, i am still leaving one complaint is please provide, maintain good quality products. Don't sell poor clothes.

Hey Lecou,

My sincere apologies for the inconvenience caused. I've shared your concern with the relevant department and they are investigating. You shall be expecting a call from us within 2 hours regarding the same.

Regards,
Abhi
Team Jabong

Extremely pleased and thankful for the speedy service of the Indian consumer complaints forum.

Regards,
lecou

Very bad experience In Jabong. I am having the same problem. Its been more than a month I havent received refund yet in bank a/c .

mfg date of product?

I booked adidas black running shoes.but I see that there is no mfg and exp date on shoes..and weak than market shoes.. Jabong is playing. With costumers

I received a wrong size of top.

I want to exchange the size of a product (a white top) from M to S. Please guide me with the procedure for the same.

Return product

I want to return jack and jones green tshirt please send some one to exchange the tshirt its to small for me i think flipcart is far more better than jabong

I ordered jeans on September 2018 I didn't like the color of jeans and was so loose in size so sent return request on the same day I got delivered..they accepted my return request but didn't come to pickup so I called customer care for complaining after they took steps that too after three weeks nov9 2018 they picked my jeans...now it's been more than a week still now I didn't get any refund to my bank a/c..for this I again called customer care..they told within 74hrs they will refund...days are going still now I didn't get any my refund.

I am suffering from my refund and it has yet not being initiated. my order was picked up but still i haven't yet received any refund for my order. I want the entire money to be refunded.
I am calling between 2 to 3 days but you telling me every time that my query will be solved within 24 hours but it’s not so today. it is becoming so annoying for me now, being a loyal customer that i am calling them just to stay on hold and waste my balance but no customer care representative responding, even after holding the line for an hour. This is the kind of service that you are providing; You just keep the customer on hold, appreciate their patience and keep telling that the call will be answered shortly. I have been a loyal customer of Jabong India and have been ordering goods since then but now I think that jabong have shattered all my trust and faith in them and also in their quality.
I am seriously disappointed and frustrated with all this service jabong has given. I don’t wish to deal with the company at all, not now, not ever. if a sale is not handled by brand like jabong, it should stop doing it rather than fooling customer.

tired of fake promises. I suggest not to use Jabong due to their worst refund policy/procedure. more than 18 days since the pick up happened and still they hesitate to refund. Such a pathetic website. Enough is enough, I am done with my last order from jabong, Worst products and service .. bye bye Jabong. if you really value your money dont buy from jabong.

Dear,
Vanshita Singh

Please share us your contact number so we can resolve ur issue for refund.


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Best regards,
Jabong Team
Customer Service Department

Hey Shrishti,

We sincerely regret the turn of events and apologize for the trouble you had to go through. I've shared your feedback with the relevant department. We'll get back to you regarding the same shortly. You shall be expecting a call from us within 2 hours and we'll address your feedback.

Regards,
Abhi
Team Jabong