Jabong.com Complaints & Reviews

I placed an order on June 14th.
Till today, they did not ship the dresses.
Whenever I call, no one picks up the call and I get the stereotyped system generated email.

I'm not happy and suspect your website.
Please refund my money as I don't feel the company is not REAL.

I need immediate response.

Padma

Order #[protected]

I ordered white coloured Levi's T shirt from Jabong.com, but as i received the package to my utter surprise, I saw a black coloured T shirt, I am escalating this matter but still not got any resolution. Only getting permutations and combinations from the supplier, will do this and do that. But now I request you to take the appropriate action to resolve this issue

Order Number: [protected].
I have ordered a shirt from Jabong, failed to delver the good from 3rd
of June till date.Lodged a complaint through jabong customer
care.Complaint number/ request id: 7893695 on 9th June 11:38 am.They
were saying that will get back to me in 48 hours from then.I haven't
received any update, then I called upon and had discussion with floor
manager (SUMIT KUMAR) at 8 pm in the evening on 11th June, and was
saying that they still have no update on it.Promised me to call by 8:30
am on the next day, but no update .
I called the team again and spoke with VIPIN Maheshwari for the same and
asking for the update and he said me that they lost the product and
they were saying will cancel the product and just refund the money which
I have paid.

After waiting for such long time I just get my money back and nothing
for JABONG...???
If they loose product from courier dept they compensate, but whereas
they give nothing for the customer.
It's pure negligence from JABONG team.No where they rely on time to
customer in giving the updates or to deliver the product.

I was waiting from 3rd of JUNE for the product.Still I didn't get
anything.
I have demanded for double the amount I paid for the product, for which
they say NO.

Hello, I have placed order for a sun glass (Black Frame). And I have received a product that is the purple color frame. This is not a first time, 2nd time is cheated by this company. 2nd time am writing same complaint. I have complained to the online store but they are taking it easy, laughing at me and not replying properly. Please tell me how to sue these people.

i had booked a liberty show on line on www.jabong.com/‎ where as shoe was send to me, to my surprise the moment i tried to wear shoe it developed some minute blister and finally developed fine cracks within one hour . can i be helped and make it also public that how deceitful company can be to innocent customers who fall prey to the advertisements.i have contacted jabong they assured me to lift the shoe which has not been done to date A.K.Bhat

i have shopped a shoe from jabong and because of small size i returned it back to them and i got refund request id no as 6403057 but stiil now i dont get a information from them about when, where i get back the amount that i has paid to them

Hi

I brought a woodland boot (Olive Boots)on 09/10/2013, 1st time when I received I got a damaged one, then they refund and give me another one but on 6 month it got damaged.

I think they are providing duplicate products, first time I see one woodland shoes damaged with in 6 months.

WO136SH53RDY[protected]orde rid


Regards
Girish
[protected]

I was much disappointed after seeing the damage in my ordered frock in jabong. I have to exchange it soon as possible coz its urgent. I wish team members of jabong to call me with a view to knowing more aboabout my problem...my contact no. Is [protected] & [protected]

i ordered three camisoles form jabong for free shipping and cod for rs39 what i thought is to pay my total amount + cod but i have to pay extra money for delivery purpose rs 190 for paying rs 190 i can get any other product orlese you should have informed us before that we have to pay for delivery person some amout before confirming our order its disappointed me alot

atul singh chandel [protected]@gmail.com ph. no.-[protected] alternate no.[protected] address:- .A.K. Devnath/ Aparna Devnath plot no. 9 pushpak nagar, smritinagar, bhillai chattisgarh, india

Hello I have ordered a t-shirt from jabong.com first the delivery is late then after getting my product it of different color .i have complaint also but listen their reason its matter of flash .now you tell me what ever product i have ordered its completly opposite that they gave me .i am 25 year boy whether i dont know difference of flash they just arguing about product and on their website its product in different color and i got different product plaese look in to this.

I miss jaya Lalwani have taken from ur co. A product black jumpsuit order no.99587, this is a waist fabric which i have received from you, kindly i want to request you, please give mee my money back rs.1199/- as early as possible to you or adjust the amount in other product.

address : Shiv aradhana Wadhwa Meadows Building B-type D-wing flat no.1205, near rto office khadakpada kalyan (W).

contact :[protected]

Thanks & Regards
jaya lalwani

The shopping experience turns a nightmare from the word 'Go' if you choose Jabong to do the deed...!!!

I placed an order [protected] on March 04, 2014 and chose to check out as guest on the site. I have been doing it with other sites as well and never faced any issue. After making a successful online payment, I waited for Jabong to send the invoice msg to my id. It never appeared so i called to confirm about the order. The CCE told me about the order is confirmed and assured that it will be processed without any issue. I printed out payment details from payment portal and waited for the delivery.

Jabong decided to go with the split order. I received my first product i.e. a handbag and found it okay. The next day other part of the order was delivered i.e Tarama jegging. The moment I opened the package, it was clear that I got a wrong size and immidiately called jabong for return of the product, The CCE on the line explained the procedure and raised a request for the return e-form. It was on March 07, 2014 around 3 PM. According to that CCE I was to receive the form within 24 hours on my email and a reference number on my mobile. Getting them both I can return the product within 10 days of the return request thru their courier partners. I got the refence number but no mail. I waited for next two days but still no mail. On March 10, 2014I reported the same to Jabong team thru mail and phone call as well. The CCE again assured me that the same is sent and I will be getting it in moments. Still nothing was there.

I got suspicious that the possibility is that the security systems for my company id is not letting jabong attachment pass thru for my registered id. I access my id thru office machines only. So I called and mailed again to jabong team and provided the alternate id; a Gmail one. The guy assured me that he will update that on system and send the e-form attachment on my personal id after that.

I waited till evening still got nothing. Called again and this time a female CCE picked my call. I think she is the SMARTEST one amongst jabong team probably with the most innovative 'fool the customers' techniques... as she told me that the request is there but not processed as all the request for the day are collected and processed only at night...Really...thats some news about Jabongs' working culture...!!!

And here goes the promise of instant solutions...!!!

Anyways, I waited till 8:30 in evening and decided to call again. The person on line this time was Rahul Bhardwaj. Nice person to talk to and genuinely tried to help. He tried sending the form on my personal id while I access that on my machine...NO SUCCESS...he asked for another id...again a gmail one...still no success...he asked for a yahoo id...Bam...no delivery on yahoo as well...he ran to the technical team to sort the issue and they admitted that in such case its a technical problem at Jabongs' end that the particular mails are not getting delivered. He suggested me waiting again till morning and to report again if the problem persists while the technical team resolves the issue at night. The suggestion felt genuine enough so I checked all my ids in morning for the mail. But no luck this time as well. Another point for amusement was that while jabong id failed to deliver return forms...the days marketing newsletter mails msg...everything was raining in on my ids.

I called again and this time CCEs are quite familiar with my case. Their systems shows all the requests and calls i made in last 24 hours and their sing song voices have changed to the stubborn ones those just wanted to get rid of the situation. I asked her about the return form and she insisted me to send it on my own without any return form. I denied that completely bcoz when jabong system has failed to send a pdf file what is the surety it would not fail upon received the product and denies to acknowledge the return shipments and I an left with no product and no money. I want a proof in hand that the product is returned to them. Then she came with the idea of giving another pincode for the arrangement of the drop ship.

Like what...seriosly are you guys at Jabong that dumb that you want me to move to another place so that you guys do your job right.

Having pissed off enough, I insisted to talk to the supervisor. She came in with the real shockers.

1. According to her, Jabong was facing technical issues and the return forms can't be sent.
2. She again suggested me to travel to another place to drop ship the packet. I am at Panipat and would have to go to Delhi if I go with her suggestions. Great...!!!
Then why wouldn't I shop there physically without bothering shopping online. What is the purpose of your site if I need to travel such length. Please keep your services to yourself only...we would find our sellers in market ourselves...!!!
3. She claimed that the drop ship facility for my place has been taken back...oh when...you mean overnight when you failed to send the return forms. Then why is it still showing on your websites. Why haven't you mailed me to inform about the same. Why is there no update on you facebook page.

Nice try jabong...but sorry to bust the bubble...it doesn't work in your favor.

After having enough sh** from her, I disconnected and after cooling down started to pack the products with the thoughts of sending the package back on my own and my miseries got another raise. I draw out the invoice that jabong sent me in the first courier and it was only for the handbag. No mention of the jagging and in second package also there was no invoice only the jegging with a poly cover bearing jabong code. Applauds...!!!

I call jabong again to confirm their procedures in the case where customers send the package on their own and there she mentions the Original invoice...and people that too when...the jabong hasn't sent it not on email id and not in hard copy with the product. I inform her about the new findings about the invoice goo[censored]p and she runs to her supervisor and is given with the solution that i need to send my product back with an a4 size paper with order id, product returned and my name mentioned on it, not forgetting to mention that about the confirmation of products receiving at the warehouse she can't promise anything and I can track it down with courier tracking id.
It couldn't have gone any worst...!!!

My question is that a return form and an original invoice is their ultimate condition for the return so that it goes down to their warehouse safe and intact. Then how do the suggest their customers to send the product back without any of these things and still not worry about the product and money all getting lost...????????

Well...team Jabong that is a real nice way to pocket all the customers' money as well as returned shipments.

Another thing to mention is that Jabong sent me a referral points of RS 100 on my id on the Morning of March 11, 2014 which for me was their try to sooth my nerves for all the mess going on. But I wasn't neither impressed nor interested having them...and the funniest thing happens...Jabong takes them back as well after my last call...!

The final nail in the coffin is...I confirmed calling their courier service partners i.e. First Flight Courier Ltd, Panipat about the jabong drop return facility withdrawal from the site...and they confirmed that the service is still there with them and have no clues about it taken back from the site.

Now all I have is

1. No online/ hard-copy Invoice
2. No return form
3. A misfit useless jegging
4. A bucket full of Jabong Customer care Executives' appologies, trash totally, bcoz they don't really care for their customers.
5. Roughest experience of online shopping
6. An advice to all to totally ignore Jabong.com for the sake of their Money, time and Patience.

Kamlesh bajaj

I had purchased one item with order no [protected] dated 01 feb 2014. The item was faulty so I requested to refund the item, but the response which I have got from Jabong.com team was pathetic even I wondered how they are surviving in this competitive time.
I requested on 18th feb 2014 for replacing the item or refund the money their team promised me to collect the item within 3 days maximum i.e. upto 21st feb 2014. I called them on 21th feb regarding the same for asking about time when their representative will come to collect the item they told me at the end of the day it will be completed. But neither the item got collected from me nor I get any call/message from Jabong.com team (Pathetic). I called them at least 50 times from 22nd feb to 24th feb regarding the same but the response was pathetic. They always promised to resolve the issue in 1 or 2 hour even I talked with so called supervisor or manager named Mr Deepak and Mr Sumit about my issue, as usual once they promised but failed to keep it they even ignored my call. It was simply pathetic.

In whole process I never get a single call from Jabong team about the whole issue which was unbelivable, enev I wondered How these people survive in this compitive world. I request all of online shoppers, Plz stay away from Jabong as you will receive only faulty item and once they collect money from you then it will become your headache to replace or refund your money.

Even it is not a matter of some money but the confidence or trust they breaches with me was very bad for them. I will never purchase any item from Jabong as the confidence which I have gained from other online retailer was totally very gud but with Jabong teaches me never buy any product from Jabong.com.

Hi, this is Anil Kumar from Agra, Uttar Pradesh, India. I had ordered a Truhome Ambienti 32 Pcs Melamine Dinner Set from jabong.com. The order no. was [protected]. It was delivered to me today on 08.02.2014 at about 12:30 PM. When I paid the money to the delivery boy, I asked him to let me check it first. But he insisted to pay the money first. He then left after taking the money Rs. 1138/- (1099 for dinner set and 39 for COD charges). When i opened the carton, i found that one quarter plate and one serving bowl lid were broken. I am highly disappointed and want my money back or replacement of the dinner set with a fresh, unbroken one. Thanks

Jabong order number [protected] I purchased (pre-paid) a spacewood wardrobe from jabong on 7th january 2014. Now after 26 days, I have been informed today that the item could not be dispatched. This too happened after I raised complaint in your department once the promised dispatch day is crossed (25 days after the order). No clear reason was provided why the item could not be dispatched and moreover, the Jobong website still shows the same product on their website as available for order and devliery at my location in gurgaon. here is the link: http://www.jabong.com/spacewood-Platinum-Brown-4-Door-Wardrobe-136373.html My recommendation: Do not buy furniture items from jobong. they will waste your time and energy and in the end you will end up banging your head on the wall.

Hello People, From Today ( 27/01/2014) Jabong.com wants to everyone to pay extra 5% Tax to all the customer who buy products under their discount scheme . For Example : Jabong.com has a discount of flat 30% ( 27/01/2014) on all products . So if any customer buys any product with discount than the customer pays the full MRP price, but as soon as some one tries to use the discount code of their sale into the cart while checking out, they will display a price of Tax collected - XYZ amount after the discount price . So in short after you take a 30 % discount with the voucher code they will charge you extra 5% under the name of Tax which is completely illegal . There are no such Taxation rules . All the products have vat inclusive in their MRP . Any type of Vat or any tax cannot be charged over and above the Retail product MRP .So when Jabong says 30% discount technically it works out to be just 25% . If Jabong cannot afford to sell products with 30% discount than they should sell at 25% discount and not charge unofficial unethical misleading 5% Tax . This is clear misleading . BEWARE BEWARE BEWARE ...

I have brought a fast track watch under jabong.com . and it was found as defective and now that has been broken . when i called to the corresponding people they simply washed off their hands by saying that replacement cant be done . such a waste site ever saw . don't buy any products under this site better buy them at stores..

I had bougt a tan color swede leather boot at Jabong just 25 days ago & now the boot is torn. It is either manufacturing defect or poor quality.

I need immediate replacement or money back. My no. is [protected]

Regards

Ritesh Singh
[protected]
[protected]

I placed an order on jabong (1st mistake, when i was getting same product from Flipkart) and the order was despatched on time, however when the order reached Mumbai, I got an sms that your order will be at your door steps by today. I stayed at home to receive the order, however i got a call in the evening that due to some personal problems the courier guy is unable to deliver it today and will be delivered tomorrow. I agreed (2nd Mistake, i should have asked them to deliver that day itself). Next day same thing, even worst no body called to inform that courier is not being delivered. when i called to enquire, they say we shall try to deliver it by evening, but no body turned up to deliver. I have to gift the product to a friend on his marriage tomorrow.
-- Jabong says " We take pride in delivering on time, every time!!" so untrue...
complained 3 times today on Jabong Customer care, no resolution. You dont give goJaVAS number (Courier). you dont give their address so that atleast i can pick up the order from their office. pathetic service from JaVAS.
Called up JaVAS, they say contact Jabong, we are not handling these orders. Nice way to fool the customers with two names, Jabong and JaVAS. but ultimately no one is responsible.
I want the order to be delivered today, as i have to gift it in a marriage tomorrow.
i ordered just because you said will be delivered on or before 09/01/2013, and your website claims We take pride in delivering on time, every time!!.
I have complained on Jabong community support webpage also, but this forum is just to warn other customers that be careful while placing order on Jabong (especially a prepaid order). No commitment from their end, no body ever calls back to inform about your order status, even after escalating the problem with their customer care manager, floor supervisor and executive. I have names of all customer care executives i have spoken with.
Their standard reply will be "We assure you that your query will be resolved on priority basis."