[Resolved]  Jet Airways — Delay in Refund Amount of Air Ticket

Address:

Bhavnagar, Gujarat

Date: September 27, 2012


Sub: Complaint regarding late Refund Amount of Jet airways Air Ticket.

Dear SirMadam

I had booked Four Online Airline Tickets from the website of Jet Airways www.jetairways.com on 2nd June 2012 in the Name of Mr. Zenith Vadodariya & family, the Jet Airways Flight was from Bhavnagar to Mumbai. I had cancelled the said ticket on 29th June 2012 due to unavoidable circumstances at local jet airways counter at Bhavnagar Airport.

I have received the refund amount (Rs. 8308) from Jet Airways on 11th Aug 2012 that is after one and half month after the cancellation of the said tickets. In view of the same we request your goodself to kindly explain the reason for delay in getting refund amount so late or its your routine professional prevalent practice. Several times I had approached them at their local counter at Bhavnagar Airport but they had never given me the appropriate status of the claimed refund amount except false promises & excuses. Being a senior citizen I had to struggle a lot to get back my refund amount, my family is a frequent flyer of jet airways. I never expected this kind of sheer negligent approach from such a pioneer airline.

My son who is an NRI residing in U.S.A & frequent flyer member of Jet Airways recently had a worst experience with jet airways once he was coming to India from U.S. by Jet Airways when he was landed on Mumbai Airport. He had to catch the flight of Jet Airways from Mumbai to Bhavnagar. He was carrying luggage of around 175 Kg with him. Jet Airways asked him to pay Rs.[protected] per KG) as excess baggage charges to carry his luggage in the said flight (Mumbai to Bhavnagar). Which is nine times higher than the fare charges of the same flight from Mumbai to Bhavnagar (fare of Jet Airways from Mumbai to Bhavnagar is Approx Rs. 4000 – Rs. 4500). Later on the said flight was cancelled & given him another flight from Mumbai to Ahmedabad & allowed excess baggage without any charge.

In U.S.A for excess baggage the y charge 25 USD per baggage for 23 kg.

This is a sheer unethical practice of an airline company like jet airways which is charging exorbitant service charges as mentioned above. Ishould also insist Government of India & Civil Aviation Ministry to take necessary steps against airline companies for the sake of common people & unnecessary harassment from the airline companies.

I am having savings account (No. [protected]) in IDBI Bank Bhavnagar from which I had booked four online Air Tickets of Jet Airways.

Transaction Details:
Name: Hareshbhai N Vadodariya
Bank Name: IDBI Bank
Bank Address: Waghawadi Road, Bhavnagar
Bank A/C No: [protected]
Online Transaction Date: 02nd June 2012
Amount: 12,308
Date of Cancellation of Tickets: 29th June 2012
Refund Date: 11th Aug 2012
Refund Amt: 8308

Receipt of the E-Ticket is attached herewith. Kindly explain the reason for delay in receiving refund amount in the said transaction as well as deviated business practice of charges for excess baggage as outlined above.

Thanks & Regards
Rohit Vadodaria
[protected]@gmail.com