Jet Airways Complaints & Reviews

Hello,

I travelled from Colombo International Airport to Mumbai airport on 29th March 2016, flight no. 9W 251, passenger name Ajay Jayantilal Shah departure time 21:35pm.

I was really disappointed with the baggage service . My precious stone (white sapphire) purchased from Srilanka is missing from the bag, the bag lock was broken and it was marked cross.
The stone is worth $340. This is such a huge loss to me .

I trusted jet airways and srilankan tourism for my and my luggage safety and in return I get this.

I need a strong action against this loss and need a 100%compensation for the same .
Strict action and immediate response should be taken

I am attaching bag, flight and product details in the same.

Ajay J Shah
[protected]

I lost my wallet which black.There is Adhar car, pancard, driving license, Sbi atm card, 2andhra bank atm cards, shopping cards, liquid cash of 4000.
Name-Mavuram Venugopal reddy
Mobile-[protected]

Jet Airways — MISHANDLING OF LUGGAGE

Dear Concern,

Today on 24th may 2009 i came from Nairobi via Kenya Airways at that time i made mistake to choose my luggage on belt.May be it is due to same color same size and 100% same dimension of bag also with hurry scheduale Afterward i continue my journey by domestic airline Jet airway from Mumbai to Rajkot.

When i reached at Rajkot i realized that i made mistake this is not my bag i made complaint at counter of Jet Airways the staff told me that we will arrange for you no problem.I have already submitted some one else Bag to jet Airways.Already 24 hours passed i am not getting support from Jet Airways.Now they changed and said its your fault you solve the problem.

Please tell me how can i get my luggage bag from Mumbai International Airport.

Best Regards,

Dear concern
i want to let you know that i travelled from guwahati to bhubaneswar on oct 3, 2009 and when i reached bhubaneswar i found the lock of my bag is broken and somebody stole Rs 5000 from my bag.
Is there any way to get it.

Jet Airways (India) Ltd — Baggage

I had arrived on Jet airways flight 9w 1117 from london to Mumbai arriving in mumbai on 21st Dec. However my 2 bags didnt arrive. Due to bad weather flights on 22nd Dec got cancelled.When I called Jet airwasy they told me some bags have arrived today on 23rd dec. they would sort the bags and call me in the afternoon. However despite calling them several times, they have not bothered to call back.

my baggae tag no is AA442302/01. Please help me track my baggage.

Sincerely,

Murtuza Kagalwala

Jet airways India Ltd. — Flight charges deducted from my account without rendering service.

Dear Sir,
I would like to bring to your kind notice that an issue has arise with me while booking your online ticket.
When I was trying to book Jetairways ticket from Delhi to Kuwait, Flight no 9W 572 through internet on dated 07-04-08 the website/net responded in a uncertain way while clicking enter key to confirm the money transaction. I tried twice and both time it was a failure in confirming my ticket. Thus, I was Compelled to take a ticket through an agent near my residence .This all happened when I was on my vacation in India.
No online purchase or any confirmation message was displayed by your website. I also cleared this out by visiting your airlines office locating in Madhuban udaipur (Raj).
Here the issues is that IRS 9381.00 was deducted by my ICICI bank account on that day, stating that it has been transferred to Jetairways account
so kindly do the needed at the earliest.
An immediate response shall be highly appreciable.
Thanks & Regards
Permanent Address
Passenger Name:Devendra Pal Singh
397 Teacher Colony, Amba Mata Scheme,
Udaipur (Rajasthan) 313001 India

Dear Sir,

While i was travelling through Flight No. nw 0122 from Delhi to London on 10th May 2008 I missed my Mobile handset with a Sim card in it. The model Was Motorola V6 Rocker . My seat Number was 41B . I complaint regarding the same at the jet ofiice in London. They didnot written any complaint and thus vocally accepted the complaint and assured us that they will the cell and handover to us in London in the hotel booked by us . for that they also took my number.

But until know their is no hearing for my complaint and thus i am passing through big mental loss. Please go through my complainyt and solve the same as jet airways is my favorite flight, thus i dont want to blame them.I am is on Business tour and thus withour my mobile it is very hard to go .

Please let me know immediately and obligue.My Mobile Number is as follows 00-44-[protected], 00-44-[protected]

Thanking you
Rupesh Rakesh Sharma
F-219, Shyam Nagar, Sodala, Ajmer Road, Jaipur(India)
Phone:[protected]

Jet Airways (India) Limited — Poor Service

My A/c. no. is [protected]. Suddenly my internet banking facility is withdrawn for the reason better known to you. Even after repeated applications still I am unable to access my transactions through internet. This is a very poor service from your end. This is the first time I am facing such a serious problem with you. This is the way you response to your customer. Very sad it is. I need a reply from you. You have to give me the accessibility for internet banking. If not tell me the reason for cancelling the same.

I NEED A REPLY

too bad. Higher authorities must take some action ...

JETAIRWAYS — service

dear madam sir

it been one month and you were supposed to replace my bag i dont know what is happning to jet world class service if you dont find same make of my puccini bag then please reimburse me a equivalant brand you can go on this site to check http://www.puccini.pl/#/en/products?categories=41&code=&product=297

it has been long enough for me to make noise i dont want to be to dificcult i would once again request you to reimburse the bag jet air way broke

best regards

When i called to jet airways customer service he was very rrude to me he don't have a talking sense

Jet Airways — poor service by tele executive

I tried taking help from tele executive ( named Amandeep Kaur, employee # 1513) to book the ticket using promotional code. But her service was extreamly poor. Her voice was not very friendly. "Who cares" atttitude. <br />
<br />
Put me on hold for almost 10 minutes and she came back with the excuse that her supervisor is busy talking in different call. Did not take the complaint rather she had given me the email id to put the compliant. <br />
<br />
Why, as most of the people dont write the complaint using emails after such an annoying and frustrating long calls with these type of tele executives. Who most of the time dont care about their customers. <br />
<br />
I know nothing will happen using this as well, but atleast i will hope that it will be put to the right forum.

JETAIRWAYS — Not provided boarding pass & Worst customer service experience

Hi Mr Naresh Goyal,

I had a quite bit of weird and worst experience on 29 Oct 2009 at patna international airport. It is fairly minor compared to the other complaints if some take to the responsibility. I have reached airport allmost one hour before flight departure time. i have request many times to customer service desk for my boarding pass but they said i was late so they allotted seat to other passenger and also Mr.Suhash & Mr. Rashid ( jetairways emp) said seat are full hence they can't issue boarding pass. also said he busy and come after 45 min later.he was very rude.

Reason for late:- As i was holding jetlight flight ticket but @ airport no where mention jetlight flight boarding pass will available @ jetairways counter.

Complain:

1). How can they issue my seat to other passenger as i paid ticket cost and i have not canceled my ticket ?
2). As i booked 2 ticket one for me and other for my friend, My friend had informed to jetairline emp to hold boarding pass as i was bit late. thay why they issue ticket to waiting list passenger?
3).I was traveling to Jetlight flight but holding jetlight ticket but @ patna airport ..not even single counter seen for jetlight counter ..after spending 15 to 20 time to find out that i will get jetlight flight boarding pass @ jetairways counter ..so it was not my mistak that came late.
4).Both Mr. Reshid & Mr .Subash Jet emp didnot explain ticket cancelation process?

Bcoz of all these problem i have to pay 13,000/- to extra to come via airline ..


Thanks & Regards

Chandramani

Jet Airways are running a scam.

I had travelled to Bangalore from Europe (international weight allowance is around 23kgs) and then Jet Airways decided to sting me for having 22 kgs when I was on an internal flight from Bangalore to Chennai as their allowance was 15 kgs.

Why have Jet Airways done this - move away from the international standards?

This means every passenger from international flight has to pay them a ransom

Well done Jet Airways you have found a fail proof system of fleecing people !!!

MOST URGENT
Dear All,

I want to file an immediate complaint of Jet Airways, which they did to me when i was travelling from Chandigarh to Doha via new delhi. Hope i will get quick solution from you guys and hope you will also came to know how corrupt are the services of jet airways.


On 5th of december i travelled from Chandigarh to Doha via new Delhi. TICKET NUMBER : ETKT 589 [protected]

I got two boarding pass from Chandigarh Jet airways staff at 4.15 PM. One from Chandigarh to Delhi and Second from New Delhi to Doha (Qatar).
They collected my luggage whose weight is around 23 kg with recipt DOH161898 and they told me that i will get my check in Luggage in Doha.

But on the last moment jet airways told me that they are boarding me from Chandigarh to New Delhi via King fisher airlines. They took back both the boarding pass from me and tore them with baggage receipt. When i complained for this than they gave me my boarding pass from new delhi to Doha (stapled and taped) and also gave me a hand written ref number for my check in luggage. I was assisted by a staff of Jet airways to the kingfisher flight and she took my boarding pass of king fisher.
Jet airways also told me that there is no need to worry about my check in luggage as i will get my luggage in Doha safety and they convinced me to go to Delhi from king fisher airlines which take off from Chandigarh at 5.30 pm. My seat number in King fisher airline is 17 A and it is next to the toilet.

Kingfisher flight landed on the airport at 6.30 pm on terminal 3 of new Delhi. I contacted jet airways and king fisher airlines immediately when i reached at terminal 3.
From Jet airways i meet a guy named Naleem/Nadeem. He told me that i will get my luggage in Doha. They will transfer my luggage from king fisher and will send it to Doha flight directly. They convinced me to go thru immigration process immediately without any delay. He also gave me the number of duty manager in case of any emergency [protected]
I had cleared the security and immigration process. But when i reached gate number 7A from where i will get next flight to doha. I meet with another guy from jet airways. His name was Arun. When i told him whether they recieved my luggage in flight or not than he told me they have not recieved yet. Its on the way. I requested him to send my luggage immediately to the flight. He told me that he can only help me if i will pay him Rs 9000. Than he will get this done in 5 to 10 minutes. Otherwise its not possible to send my luggage today on flight. I tried to contact duty manager for this complaint but his number was found switched off.
Mr Arun also told me that there is no one from jet airways to handle this issue because almost all the staff left for the day. He was sitting with a Sikh guy at that time when he asked me for Bribe of Rs 9000.
When i shared this issue with other passengers than Jet Airways staff told me that i will get my luggage in Doha on 06th of December. I lodged a complaint at doha airport for my missing luggage with the help of jet airways staff. Ground Staff told me that they have received a message from New Delhi that one Baggage is still in new delhi and it will come tomorrow. They lodged complaint of missing luggage immediately at doha airport file ref number is DOH9W11141/06DEC10/1900GMT.
When i called them today at 9.30 PM aviation officer told me that they have not received my luggage yet.

This clearly shows us how jet airlines works and harass people to save there seats while boarding . Transferring from flight to flight. Missing there luggage, openly demanding from Bribe, Duty manager was missing and his number was found switched off.

If i have not got any response from jet staff immediately than i will raise this issue further. I am new in Doha and due to this issue iam very upset.

I am staying in Gulf paradise hotel Doha Contact number +[protected].


CC- Ministry of External affairs
Aviation Ministry



SHARMA/DHARMINDER MR 06DEC IXC DEL





ELECTRONIC TICKET

PASSENGER ITINERARY RECEIPT



REGENCY TRAVEL AND TOURS DATE: 05 DECEMBER 2010

AL BIDDA STREET AGENT: 2122

P.O.BOX: 9012 NAME: SHARMA/DHARMINDER MR

DOHA

IATA : 652 09896

TELEPHONE: +[protected]



ISSUING AIRLINE : JET AIRWAYS

TICKET NUMBER : ETKT 589 [protected]

BOOKING REF : AMADEUS: ZYYWGI, AIRLINE: 9W/DOMQJN

FROM /TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST



CHANDIGARH 9W 7076 K 06DEC 1725 K2LOWGF 06DEC 06DEC 30K OK

FLIGHT OPERATED BY: JET LITE

DELHI ARRIVAL TIME: 1810

TERMINAL:3





DELHI 9W 554 K 06DEC 1945 K2LOWGF 06DEC 06DEC 30K OK

TERMINAL:3

DOHA ARRIVAL TIME: 2150

Jet Airways — missing

jet airways doha to delhi
flight date 22/08/2011
flight time;22:40
flight no 9W0553
seat no 23F
passenger name: SHAMIM KHAN
missing one packet have some things inside the packet mention below
1. four nackles
2. one finger ring
3. two gents watches (rado model)
4. one nokia mobile charger
5. one nokia (c-5) mobile battery
6. one nokia mobile headphone

I landed in Mumbai from Paris on 21.03.2015 and was told that my luggage will be coming the day after (file ref. no. BOM9W70730 and tag no. AF407106). I waited for more than 72 hours during which didn&#039;t get any response. Meanwhile every time i called to jet airways, I was asked to wait.
My bag contains branded clothes, footwear, handbags, and gifts i bought from Spain for my family. All the items have a cumulative worth of more than Rs. 90, 000/-. This excludes the cost of harassment, insult and inconvenience caused to me due to the jet airways carelessness.

My self Arun kumar, boarded flight (Jet Airways) from Patna to Ahmedabad on 10th June and we have flight change at Delhi.
Patna to Delhi : 9W 0731
Delhi to Ahmedabad: 9W 7080

When we reached to Ahmedabad I did not receive my luggage and after ground staff (Mukesh Sharma) told that we will get back my luggage from morning flight (8 am) and deliver to local address given by me before 3 pm. Even he told that he will update the compliain in system and I will receving the message of that complain.

But I did not receive any message regarding complain and when I called them after 3:30 pm they told we will give details by 5 pm. When I called them after 5 pm, no is picking the phone now. My cloths and all necessary things are in that luggage.

When I called to the tollfree number[protected], the person pick the call has no idea where is our Luggage and he need confirmation from A&#039;bad Airport.

I really annoyed, this people don&#039;t want to take any responsibility. I called them more than 30 times. It looks like Jet Airways is running with only 4-5 staff who does everything.

This is my worst flight travel experience. It is going to more then 22 hrs reporting complain but still I don&#039;t have any details of my missing luggage.

This is not good way to treat the customer. I request you to kindly return my missing luggage by today. It is very urgent. I accept that it was my mistake to travel by Jet Airways.

I flew from Edinburgh on the 4th of feb my luggage didn&#039;t turn up for 14 days later I have e mailed comes up error 404 I have phoned phne bill 50 only to hung up on I flew from Edinburgh to goa change over to air france I have wrote to use with copies of admitting not putting my case on plane I had no clothes for 14 days more importantly no medication totally ruined my holiday and not one person has even tried to contact me or apoligise no compensation what kind of company is this I saved for two years for this holiday to be treated like this my case was sent all over india totally ripped apart with items missing yet this doesn&#039;t seem to bother you

i have been reporting this incident since 20th of feb to no avail i even went back to airport where i got conformation that it was the airlines fault ot giving up util i get componsation for a ruined holiday