Jet Airways Complaints & Reviews

Jet Airways — Repeated cancellation

Jet Airways have been repeatedly cancelling flights due to low loads and rescehduling me and other passengers on other flights. I was booked on 9W 417 leaving at 1400 hrs. from Mumbai on 22nd July.

On 21st July they ring me at 8:30 pm saying I ma booked on the later floght as this has been cancelled due to "operational reasons". I had a meeting so I requested to be booked on the earlier flight at 10:30am. My whole day 21st is wasted as i have to spend it in Bangalore, apart from the expenses of food and calls to Bangalore to change the timing of the car receving me at the airport.

I had a meeting in mumbai in the morning on 22nd which I had to cancel at short notice causing me loss of business.

I would like to repart this to the authorities that this is not the way to run an airline with total disregard for the customer - cancelling flights at will. Passengers need to be compensated for loss of time and realted business losses.

Jet Airways — change of my flight without any notice

i had my tickets of 9W 602 but on reaching the airport i found out tat my flight is changed to 9W607 which is 03 hrs 30min after my flight! my further prog are cancelled.now it is hell waiting here!

Dear Sir/madam,

Please send us detials of our refund detials to my mail-id The Ticket No is[protected] and[protected].Of Mr.Ananth and Sanjeev. Please send us the refund detials status immedieatly

thanking you,

Regards,
Sunitha.J

Jet Airways — regarding

Dear Sir/Madam,

I,Amritesh Ranjan booked the flight ticket of jet airways on 28th dec 2012 for the journey date of 31.03.2013 with the same PNR-i.e. KRYQBT
from Ranchi to Delhi and then onward Delhi to Vadodara with PNR -KRYQBT and flights were scheduled to depart from ranchi to delhi
(Flight no. 9W615) & delhi to vadodara(Flight no.-9W2064) at 12.10 Hrs and 18.15 Hrs. respectively. I was repeatedly getting messages of change of schedule of flights till travel data.

I talked to to the customer care center of Jet airways on 30.03.13.After long time,a lady picked the phone and told me about the cancellation of the flight from Delhi to Vadodara i.e.(Flight no.-9W2064) ,before that ,I have not been intimated about the cancellation of that flight.
She suggested me some horrendous way to plan my travel, like I can travel from Ranchi to kolkatta ,then Kolkatta to mumbai on 31.03.2013 and from mumbai to vadodara on 01.03.2013. I denied because ,I would have to attend a very urgent public party in 31.03.2013 and office from 01.04.2013.
then She said me in rude way that ,we can not do anything for you and you directly go to Ranchi airport and explain the same .
By the way,On 31.03.2013 ,I went to Ranchi airport by 11:45 hrs and nobody from Jet airways was there to assist me or even listen to me for an hour in the front office of Airport .after an hour a person came and said me about the only about the postponement of my Ranchi-delhi flight by 1 hrs.30 min.He did not give me the clue about the Delhi-Vadodara flight,even after my repeatedly asking.

I went to make my boarding pass to the jet airways counter inside the Airport .A lady who was making Boarding pass told me that vododara flight is cancelled and you would have to meet my manager for the same,who was also a lady there.
After 20 min that manager lady came with a male ,named ANIL .I explained my problem to them but they said me that we can not help you in any mean ,If you want to complain or you want to go to any consumer forum ,you are free to go and tell them these things with my name. I told them ,Plz let me reach to Vadodara by today(31.03.2013) anyhow ,so that I can attend the Function and as well as my office(from next day).then she gave the same suggestion like Ranchi-kolkatta-Bombay-Vadodara with no accommodation and said me to stay in airport in bombay on 31st night

She and Anil lost the respect for me and responded me very rudely and arrogantly .they were shouting like anything and were saying ,we have already intimated you by mails.But I did not received any mail of cancellation of that flight.


The Details of Mails received are:


1. At time of booking

Booking Ref erence No. (PNR): KRYQBT Place of Issue: www.jetairways .c om / JP V
Issuing Airline: Jet A irways (I ndia) Ltd. Issued Date: Friday, 2 8 Dec 2 0 1 2 , 2 3 :1 8 :0 0 hrs .
Passenger Details
Passenger Name Frequent Flyer # eTicket Number

MR.AMRITESH RANJAN
9W[protected] 5 8 9 21 8973 3551
Itinerary Details

Details
9 W6 1 5

Ranchi
(IXR)

Sun, 3 1
M ar, 2 0 1 3
1 2 :1 0 hrs
Delhi (DEL)

Sun, 3 1 M ar,
2 0 1 3
1 3 :5 5 hrs
1 h 4 5 m/0
s tops
Economy
(W)
C Confirmed 3 1 M ar 3 1 M ar 2 0 Kgs
Operated by Jet Airways - Arrival: Terminal 3

9W2064

Delhi (DEL)
Sun, 3 1
M ar, 2 0 1 3
1 8 :1 5 hrs

Vadodara
(BDQ)
Sun, 3 1 M ar,
2 0 1 3
1 9 :4 5 hrs
1 h 3 0 m/0
s tops
Economy

2. On 22.01.2013

the mail was:

Dear Guest,

This refers to your online booking on www.jetairways.com with booking reference (PNR) – KRYQBT

Please note regarding Schedule / Route change :

Flight No Date Sector DEP ARR
2064 31MAR DELBDQ 1815 1945



Your reservation has been updated accordingly .The revised timings are as below:

Flight Nbr Date From/To Status Dep Arr
9W615 31MAR IXRDEL HK 1210 1355
9W2064 31MAR DELBDQ HK 1430 1600 /OPERATED BY JETKONNECT

3.On 25.01.2013 the mail was:

Dear Guest,

This refers to your online booking on www.jetairways.com with booking reference (PNR) – KRYQBT

Please note regarding Schedule / Route change :

Flight No Date Sector DEP ARR
0615 31MAR IXRDEL 1210 1355



Your reservation has been updated accordingly .The revised timings are as below:

Flight Nbr Date From/To Status Dep Arr
9W7061 31MAR IXRDEL HK 1330 1515 /OPERATED BY JETKONNECT
9W2064 31MAR DELBDQ HK 1430 1600 /OPERATED BY JETKONNECT

4.On 19.03.2013 thw mail was:

Dear Guest,

This refers to your online booking on www.jetairways.com with booking reference (PNR) – KRYQBT

Please note regarding Schedule / Route change :

Flight No Date Sector DEP ARR
7061 31MAR IXRDEL 1330 1515

2064 31MAR DELBDQ 1430 1600



Your reservation has been updated accordingly .The revised timings are as below:

Flight Nbr Date From/To Status Dep Arr
9W7061 31MAR IXRDEL HK 1345 1525 /OPERATED BY JETKONNECT
9W2563 31MAR DELBDQ HK 1430 1605 /OPERATED BY JETKONNE


By end of debate ,they send me From Ranchi to Delhi and Delhi to Ahmedabad only on 31.03.2013 and they had not provided me any transport from Ahmedabad to Vadodara and have no regret for that.Although the flight reached to Ahmedabad by night 22.00 Hrs and I reached to vadodara by my own hired taxi by 24.00 Hrs. and I could not Attend my Function.



I experienced the same before with same Air Service provider(Jet Airways),Same People(That Manger & Anil) in similar Journey (ranchi-Delhi-Vadodara) on 02.12.2012 .And the problem,the Solution Offered and Attitude were same.


Please ,Guide me to move for legal actions against the Jet Airway,the Fellows in Airports and for my inconvenience, my Lose and that harassment .

Regards
Amritesh Ranjan
Mobile:-[protected]
Address;- 701,Uday Tower,ONGC Colony,Makarpura Road,Vadodara-390009,Gujarat

Airline Jetairways — cancelled flight

I am hereby reproducing a email sent to Jet which is self explanatory.:
"Sir,
4 Passengers were booked on flight 9W 7064 of 23.01.2010 from Bhubaneswar to Kolkata PNR No. BGTFGZ through Easy Trip planners Pvt. Ltd
The Flight was cancelled. The same was confirmed to me when I called the call centre of your airline at 7.40 AM.
Firstly, You should have called at least on the previous evening to inform us the same, so that alternative arrangements could have been made to leave by some train in the early morning, since the passengers were booked further from kolkata to Bagdogra.
Due to your negligence the onward journey flights had to be cancelled at a charge of Rs. 750 each and further tickets had to be booked for the next day at higher rates.
Secondly, the lady who received the phone on the call centre mentioned that there are no phone No. recorded in the booking, which is utter and the most degrading lie. For your information I have a print out of the ticket which clearly states the contact information and phone Nos.
Thirdly, When the agents M/S Easy Trip Planners Pvt. Ltd.were requested for full refund, their first reaction was that as per the airline whome they contacted the flight was NOT cancelled and that it took off on right time. This again is a utter and most degrading lie so as to be able to usurp the full amount of ticket by claiming NO SHOW. This is the most disrepectful act on the part of the airline, if they said so to the agents.
Fourthly, When asked for immidiate refund for the tickets the agents mentioned that since there was no written order taken from the airport official it will take upto 7 days to refund the money. Why on earth will it take 7 days? Since the flight was cancelled from your side you should refund the full amount without any act or demand from the client immidiatly. Why should your coustomers money be blocked, which will be handy to book another flight when out of his home town in fact at the airport itself.

You think that your coustomers are a bunch of whom you can treat at your will. and push arround as you feel like. You do not have the least botheration of what trauma the passengers (out of whom 1 is a seniour citizen lady) have to go through and what further travel plans etc. can be.

Just by informing the previous night all the hassels could have been avoided. Instead you have taught all your call centre staff to repeat a sentence "We are sorry for the inconviniance caused to you." like a parrot. As if that is good enough to finish all the problems of your client."

Jet Airways — amount deducted without booking ticket

My name is Gaurav jain. I was booking The flight ticket for Bangalore to Delhi (18Th August flight no 9W-812) on 5Th August Through jet airways online site ,but transaction didn't get successful and my amount got deducted from my credit card. .

Jet Airways sold my ticket to someone else for more amount.
Jet is fraudulent.

Dear Royce, please send in your details to [protected]@jetairways.com so that we can look into this.

Thanks,
Jet Airways

Jetlite Airways — Compensation for cancelled flight

I had a confirmed ticket for Jetlite flight No. 162 from Lucknow to Delhi on 3rd September (PNR No. J78LN). They call me up the day before the flight i.e. 2nd September, and tell me that the flight has been cancelled and that they have made alternate arrangements in another flight at a timing which i cant make it to. The tell me that either i will have to take the flight (which i can no way do) or they will give me the cash back. I have another flight to catch from Delhi next day morning. So its important that i have to reach Delh on 2nd September night itself. So i had to catch another flight (Kingfisher Airlines) and spend about Rs. 1000 extra on the ticket. Is there any way i can get the compensation from Jetlite airways.

Jetlite Airways — refund of Cancelled Ticket

Date: 03.01.2009

The Manager ( Customer Service )
Jet Lite Airways
Kolkata.


Sub : Refund of Rs. 7140.00 against your refund voucher no. [protected] of dtd.
19.03.2008

Dear Sir,

This is to inform you that I have purchase 2 nos. Air tickets of Jetlite for Mumbai to Kolkata on 16.03.08 by charging my CITI Bank credit card and the said tickets were cancelled through telephone on 19.03.08 vide cancellation no. 602216 dtd. 19.03.08 at 12.53 hrs.

Please note that the said cancellation was confirmed by your office over Telephone indicates the refund voucher no. [protected] of Rs. 7140.00 which is to be credited to my account. Unfortunately till date it has not credited and this was confirmed by CITI Bank vide their mail dated 26.12.08.


In view of the above I would request you to kindly check it at your end and inform me the facts immediately. I do not want to be harassed any more. I will also claim the interest if the same is not yet credited.


You can also mail my detailed statement to my mail ID [protected]@indcon.org

Thanking you


Dipankar Banerjee
20/C/3, D.P.P.Road
Kolkata- 47
(m[protected]

This is an electronic generated document do not require any signature.


Copy to CITI BANK

Jetlite — Confirmed Ticket cancelled by jetlite without information

Hi

we had booked ticket with JETLITE more than 1 month in advance. However 2 days before the journey date, we are informed that the ticket is cancelled. No information of this was provided to us. This is an transactation error from JETLITE however there is no positive response from them. Even the contact details of web transaction team is not made available to discuss the case. As a customer we are just informed the ticket is cancelled.

This attract the reputational and financial loss to us, however there is no response from JETLITE team.
PNR No - CDIPFX, CCAPFV, OEIMVF

Jetlite Airways — Not keeping the settlement

I am going to put an awesome harassment by India’s one of the premier Airlines, which harassed us to such an extent which is just unimaginable, which also caused me so many of losses. The Story begins from Port blair Airport (Veer Savarkar Airport). I with my wife (newly married) had gone to Port blair through Jetlite Airways [Jet Lite (S2) 319] on 28.12.08 from Kolkata. I had taken leave from my organization till 04th Jan’09. We did not face any problem in the outward journey, and the journey was very comfortable.
We were to return from Port Blair to Kolkata on 03.01.09 [Jet Lite (S2) 320]. The tickets numbers are[protected] &[protected] in the name of Mr. Vikash Anand & Mrs Smriti Anand. The departure time was scheduled at 11:50 hrs from Port Blair and arrival time at Kolkata was 14:05 Hrs. Keeping this in my mind I had taken reservation in Sealdah Rajdhani Express (PNR #[protected], Ticket #[protected] by paying 1200 extra to the reservation agent for getting confirm berths, whose scheduled departure time from Sealdah Jn. was 16:40 on the same day. When we reached the Veer savarkar airport on 03rd Jan, it was announced by Jetlite that the Flight is delayed and they have no idea about its arrival time at Port Blair. I was scared that, we can miss the train. So I told my Brother at Kolkata to cancel the ticket and get another reservation for 04.01.09. Again we paid 1200 extra to get the confirmed berths. So I got the reservation in Sealdah Rajdhani Express for 04.01.09 (PNR #[protected], Ticket #[protected]. Lastly Flight arrived at Port Blair at 15.00 Hrs and Check-in had started at 13.30 Hrs. When I reached the counter for getting my boarding pass, I was asked for Identity card as I was having e-ticket. I showed my Official I- card of Indian Oil Corporation in original, and my PAN card also. Then they asked for my wife’s Identity card. I was not having her I-card. They regretted straightaway that we can not board the flight. Lastly I found Assistant Commandant (CISF) who had earlier worked at Panipat Refinery ( where I am working currently). After some queries he was ready to issue my wife’s identity with his signature and stamp. Then also they were adamant not to issue the boarding pass. I kept running here and there for any kind of assistance from any responsible authority. Lastly I showed them the boarding passes we had for Kolkata to Port blair issued by Jetlite only. Then also they did not allow. Finally three families ( 09 persons) of similar case were held not to board the flight.
After flight left at 03:30 pm, we came to know that earlier some Flight was cancelled by Jetlight and to accommodate those passengers in next flights they were doing such harassing activities to other passengers. In spite of arranging some other alternative Flight they chosen the simplest way to get rid of their problem- Transferring their problems to Innocent Passengers.
Anyway they arranged some accommodation and Dinner for we 09 persons in such a Hotel whose condition was worse than miserable. Some snaps of Room No.-303, Hotel Palika Palace is being attached herewith. We were taken back from Hotel to airport in Auto Rikshaw (Snap attached with my luggages).
Next day, i.e, on 04th Jan’09. They had no any problem with my wife’s I-Card. They did not check even my I-Card, and we boarded the flight very easily. Again, this day also the flight was late and I had to get my reservation in Sealdah Rajdhani Express on 04.01.09 cancelled. I again told my brother to to get the reservation in Sealdah Rajdhani Exp for 05.01.09 and again we had to pay Rs 1200 extra to get the confirmed berths. We got the reservation for 05.01.09 ( PNR #[protected], Tkt #[protected]. When we reached Sealdah Rly Stn. on 05.01.09 to board the train, we found the train was cancelled. We got that reservation charges refunded and again booked the reservation in Sealdah Rajdhani Exp for 06.01.09. We again paid Rs 1200 extra the travel agent for getting confirmed berths. Finally we were able to board the train on 06.01.09. All these series of problems, I would blame Jetlite airways from beginning. End of story has not reached yet.
I would like to ask Jetlite management to answer and pay the losses mentioned below:
1) I was to resume duty on 05th Jan’09. I resumed it on 10th Jan’09. Reason was that Oil sector PSU officers association had called strike from 07.01.09. I arrived my place on 07th Jan’09 at 05.30 pm. If you are absent on the day when strike has started, I was not in a condition to join the duty. Strike continued till 09.01.09 evening. So I joined my duty on 10.01.09. I had planned whole of my travel taking strike into account, as we had already received the strike notice well in advance. After facing so many of difficulties in resuming my duty, I had to take 05 more earned leave from my organization (IOCL). 05 days leave means Rs 4000/- loss. Who is responsible and who will pay this loss to me?
2) I incurred Rs 3680 extra for getting reservation after so many cancellations of my train reservations. Besides my brother took such a pain that he was also not able to perform his duty for 03 days. Who will pay all these?
3) We were not of such a low level persons that we had been accommodated on 03.01.09 in such a mean level Hotel, and we had to travel by Auto Rikshaw. At least Jetlite can not provide such a mean quality service. I must claim Rs 25000/- against such a mean service by Jetlite.
4) All the Jetlite officials we faced at the Veer savarkar airport were behaving so rudely so rudely, that one can not think of it even in dreams. They were talking with us in such a tone, that, we were their hostages, not Elite Passengers. The lady manager was telling she cant do any help regarding I-Card. Next day they allowed easily to board. When I asked to let me talk to any higher authority who can take any decision, she told rudely “Humlog yahan Jhakk marne ke liye baithe hain kya”. No one was wearing any Name plate with the uniform. When I asked her name she replied “ I don’t think it necessary to give my introduction to you.” Did we pay for this type of behavior from Jetlite. I must claim Rs 10, 000/- for this type of misbehavior in place of welcome.
I had lodged my complaint with Consumer’s forum on 11.01.09. The same was forwarded by Consumer’s Forum to the concerned, but till date I did not receive any reply from Jet Lite.
I am eagerly waiting for your reply and fair redressal of this complaint.

ON 4TH MAY, 09 I BOOKED EIGHT NOS. OF JETLITE TICKETS (CONFIRMED)TO & FRO KOLKATA-ANDAMAN VIDEPNR NO.PBUOCR & CKVRLR THROUGH YATRA.COM.PAYMENT WAS MADE FOR Rs.48753.54 THROUGH SBI CREDIT CARD.ON 20TH SEPT, 09WHEN ALONGWITH MY FAMILY ARIVE AT KOLKATA AIRPORT FOR BOARDING JETLITE INFORM ME THAT TICKETS BOTH TO & FRO HAS BEEN CANCELED WITHOUT INFORMING ME EARLIER WHERE MY FULL ADDRESS/TEL. NOS. ARE AVAILABLE WITH YOU.. I BECOMES HELPLESS.DURING PUJATIME NO RAIL TICKETS ARE AVAILABLE & ALL AIR TICKETS WERE HIGH RATE.AS A RESULT WE WAIT TILL 28TH SEPT, 09 TO RETURN TO GUWAHATI.NOW WHO WILL RESPONSIBLE FOR MY MENTAL/PHYSICAL/FINANCIAL HARRASMENT.WHO WILL REFUND MY MONEY.WHO WILL BEAR MY UNNESSARRY WASTAGE OF MONEY FOR STAY AT KOLKATA FOR 10 DAYS+ TO & FRO KOLKATA-GHY AIR FARES.
WANT A GOOD RESPONSE FROM YOUR SIDE

ON 4TH MAY, 09 I BOOKED EIGHT NOS. OF JETLITE TICKETS (CONFIRMED)TO & FRO KOLKATA-ANDAMAN VIDEPNR NO.PBUOCR & CKVRLR THROUGH YATRA.COM.PAYMENT WAS MADE FOR Rs.48753.54 THROUGH SBI CREDIT CARD.ON 20TH SEPT, 09WHEN ALONGWITH MY FAMILY ARIVE AT KOLKATA AIRPORT FOR BOARDING JETLITE INFORM ME THAT TICKETS BOTH TO & FRO HAS BEEN CANCELED WITHOUT INFORMING ME EARLIER WHERE MY FULL ADDRESS/TEL. NOS. ARE AVAILABLE WITH YOU.. I BECOMES HELPLESS.DURING PUJATIME NO RAIL TICKETS ARE AVAILABLE & ALL AIR TICKETS WERE HIGH RATE.AS A RESULT WE WAIT TILL 28TH SEPT, 09 TO RETURN TO GUWAHATI.NOW WHO WILL RESPONSIBLE FOR MY MENTAL/PHYSICAL/FINANCIAL HARRASMENT.WHO WILL REFUND MY MONEY.WHO WILL BEAR MY UNNESSARRY WASTAGE OF MONEY FOR STAY AT KOLKATA FOR 10 DAYS+ TO & FRO KOLKATA-GHY AIR FARES.
WANT A GOOD RESPONSE FROM YOUR SIDE

Jetlite Airways — Ticket cancelled

HI,

I had booked my tickets from Hyderabad to Kolkata for Deepawali Occassion more than 70days before the date of departure (which is 15th Oct 2009), hoping to have a hassle free journey back home.

But some 30-40 days advance of jouney date i found the flight (S2 512) no more availiable for booking tickets. I reluctantly called the call center and inquired about the flight status, they informed that there is no official confirmation whether the flight is cancelled and ask me to wait.

I constantly kept on checking the flight iternery but nothing helpful was availiable. Also each time the call centre person ask me to wait. ( I realised shortly that most of them are not trained and lack information). Now just one week before the departure the company sends me a mail stating that the flight is cancelled and also there is no direct flight option availiable.

Please advice me the course of action which i should take coz the fare now cost around 9K.

Jetlite Airways — Loss of my precious mobile during travel by Jet Lite Flight No S2 391 on 28 October 2009 Delhi to Dibrugarh

Loss of my precious mobile during travel by Jet Lite Flight No S 2 391 on 28 October 2009 Delhi to Dibrugarh
29October,2009
To,
The Manager, Jet Lite (India) Ltd
Domestic Airport
Delhi,
Subject: Loss of my mobile during travel by Jet Lite Flight No. S 2 – 391 on 28.10.2009 (Delhi to Dibrugarh)
This is to bring into your notice regarding loss/ Stolen mobile of mine during travel by Jet Lite Flight No. S 2 – 391 on 28.10.2009 (Delhi to Dibrugarh).
Name: Surender Kumar
Ticket No:[protected] date:[protected]Seat No. : 26 A)
Luggage No.: 0705 S2455530 (One Bag)
Departure from Delhi: 9:55 A.M. Arrival at Dibrugarh: 1:35 P.M.
To my utter surprise and disbelief (shock), I found that my mobile was taken out from my luggage bag.
The mobile having model no E63 Imei no. [protected]
I was more shocked and displeased when the Jet Lite Security Supervisor and Jet Lite Administrative Staff at Dibrugarh Domestic Airport had straight away refused to put any sort of help to me. They simply told, send us E-mail.
Hence forth I am putting an SOS appeal with request to your esteemed authorities that please take an immediate enquiry on this “Shameful Incident” and if possible, please arrange to return my precious mobile from the actual CULPRITS.
I do hope that proper justice will be given to me and I shall be pleased with that. If I don’t get justice, I shall be forced to put up my issue before the further higher authorities. In that case I shall have a second thought for boarding Jet Flights.
Hoping for an appropriate course of action from your office.
Surender Kumar
KV,ONGC,Nazira
Distt. Sivasagar, Assam
Contact No. [protected], Email: spgarg.[protected]@gmail.com

WHO IS THIS GUY FROM EASEMYTRIP WITH CHALLENGE, I BOOKED 3TICKETS THROUGH EASEMYTRIP AROUND 2-3MONTHS BACK.EVERYTHING WAS FINE. BUT AFTER ONE DAY(WHAT I REMEMBER) AT 2:00AM SOME ONE CALLED ME SAID THAT YOU TICKET HAS BEEN CANCELED DUE TO NO AVAILABILITY. WHEN I ASKED FOR MY MONEY THAT GUY SAID WITHIN 24HRS I'LL GET IT. BUT IN NEXT FEW DAYS I MADE MORE THAN HUNDRED CALLS(STD AS BECAUSE THAY HAVE THEIR OPERATION ONLY IN DELHI) TO CUSTOMER CARE, AND FUNNY PART EVERYONE'S ANSWER WAS DIFFERENT AND WAS ESCALATING TO SOMEONE WHO NEVER COMES TO OFFICE IT SEEMS.SOMEONE TOLD ME THAT I'LL GET MONEY BUT NOT THE CREDIT CARD CHARGE, MY QUESTION IS FOR WHAT THAT CHARGE I DID NOT RECEIVE ANY TICKET. INSTEAD OF TICKET HOW MUCH HARASSMENT I RECEIVED THAT I CAN'T SHOW OVER THIS SITE.

AND BECAUSE OF THIS HARASSMENT ONLY I DID NOT PROVIDE MY DETAILS, BUT IF YOU DIG YOU COMPLAIN BOX YOU CAN EASILY FIND MY DETAILS.

SO I SUGGEST BEFORE CHALLENGE (MAKING SOMEONE FOOL) PLEASE GO THROUGH YOUR COMPLAINT REGISTER(IF YOU HAVE).

Jetlite — flight ticket found cancelled

I went to the airport with my baggage and luggage to travell from Imphal to Delhi on 3rd july'10 only to find my ticket get cancelled. This is realy a miracle. I feel their office staffs did this. They cancelled the ticket and they sold the seat at a higher price when the date of travel is near. we book the ticket almost 20 days before the shedule date.


somorendro

Jetlite Airways — Amount Transferred without your knowledge

Dear Sir,
This is to inform you that on 10th July 2010 I tried booking an air ticket from Mumbai to Coimbatore through online booking. But unfortunately I couldn't book as it showed an error after entering the amount in the transaction details. I too logged out thinking that the amount has not been transferred. I didn't receive any flight ticket. But to my shock, when I saw the bank statement today (06.08.2010), the amount of Rs.11486/- was transferred once and an amount of Rs.11708/- was transferred 5times to the account[protected]. The total amount transferred is Rs.70026/-. So I request you to transfer the amount to my Account No. : [protected] immediately.

--
With regards,

P.Chami,
Director,
Hindustan Moulds And Dies Private Limited,
SF 90/3, Athipalayam Road,
Chinnavedampatti Post,
Ganapathy,
Coimbatore - 641 006.
Ph :[protected] ;[protected]

Jetlite Airways — issuing two tickets for one seat

this is to draw your attention towards the extreme inconvenience which my mother and i went through while traveling from Srinagar to Mumbai on jet lite flight number S2 0105 seat number -14A and 14B on 26/05/2011. when we boarded the plane to my surprise there were two people already sitting on our seats . when we approached the air hostess she told us to sit on some other vacant seats, but there was no vacant seat . so we asked her again where to sit and why we should sit on some other seat when we have our seats booked well in advance .to that she shouted on my old mother and started arguing .after this she made us to sit on seat numbers 23A AND 23B but this was not the end of it . when we reached Delhi
other passengers from delhi boarded they came to us and asked us to vacant the seats as those were their seats at that time another flight persor came and asked us to sit somewhere else he made us to sit on two seats far away from each other and after some time asked us to get up when other passengers claimed that it was their seat.this confusion was going on for about 25 minutes, which caused my sick mother [age-63yrs] and myself tremendous mental agony.i want to ask jet airways how can they be so careless how can they issue two tickets for one seat? i want my complaint to be redressed immediately.

Jet Airways — Refund of cancelled ticket

I had booked air ticket from Jetlite on 13 Nov 2011 the booking was cancelled but amount of ticket has already been deducted from my account which not had been refunded yet so please help me.

Jet airways is pathetic. I know lot of such complaints and the same happened to my parents too. These guys didn't intimate regarding cancellation till the time my parents reached airport. They missed the connecting flight from Delhi as well.

Till date the refund is not done and the follow up queries are transferred from one department to other for refund.

No two thoughts why indigo and other airlines are growing in customer satisfaction and these guys are doomed.

Jet Airways — aircraft standard

I take a 820 am jet airways from chennai to bangalore. what a sweaty flight as the airconditioner would not work. The crew had little idea how to solve it... shockingly the pilot refused to meet even after the flight landed. what a cattle class airline and what an arrogant pilot (shri vikas choudhary).

Dear Sir,
I was supposed to travel by Jet Airways flight to kochi 9W2729 on the 1st of May. I obtained a boarding pass and was due for check in and due to a heavy Que managed to reach the gate by 6.00 am but to my disappointment the gates were closed and they have already offloaded me 25 min before departure .I was treated badly by the staff named Pradeep who claims he was a manager and spoken to very very rudely as well . I wish to bring to your notice that people who pay Rs. 9000/- for one way fare DO NOT deserve to be treated in a manner that brings utter disgrace to the airlines .I wish to bring to notice the humiliation i suffered due to this behaviour . I have seen JET AIRWAYS staff behave in a similar manner with others as well . My husband is a Platinum card holder and i do not think that holding a platinum card means anything as the way the staff behaves is highly discourteous.Being in the services industry i hope that they give appropriate training to their staff on the same . Customer satisfaction and comfort should be their priority i do not think that Jet airways has that as a Key Performance Indicator ....
Mr. Pradeep made me lose the money and also did not offer any help to reach my destination . hence i had to purchase another ticket in another Airline .
Hope some corrective steps are taken to avoid such unpleasant incidents.

Regards
Dorene

Rchd Mum Dom 35 mn prior due to inordinate delAy in baggage arrival at intnl...3 am flight 9w2143 -web check in card says 25 mn prior gates close -was declined a boarding - pushed to buy tickets from a specific vendor outside the airport... Spent mother 9000 bucks to buy a ticket and wasted my the airport...also the behviour of staff was very rude...