Jet Airways Complaints & Reviews

Dear Sir,
In the issues MARCH 2012 of your magazine JETWINGS-DOMESTIC location of PATNA and RANCHI on INDIA map has been shown wrongly. Same mistake was observed in earlier month also.
I think it is serious mistake and requires immediate correction.
Thanking You.
Yours faithfully,
Arabinda Datta

Hi
I am saifuddin Zeenwala natively from Ujjain and working in Dubai, on 29 Feb 2012 I was flying back to Dubai from India.
I was flying along with my family (my wife and one infant). Before flight I called Jet Airways customer care and cross check if I get any baggage allowance for my kid and they confirm that it is available (it is available at site also http://www.jetairways.com/EN/US/Baggage/FreeBaggageAllowances.aspx) so I done my packaging accordingly, but the staff available at Indore airport denied and said that Jet airways has removed this facility 8 months before. These things put me in lot of hassle and result in loss of my baggage at Indore airport (I dumped them in garbage as I was not having other option at that point of time).
I complaint against them at Mumbai airport also but so far no reply from them. I request every one if any one know proper channel or site where I can this in the notice of Indian government or higher authority at Jet Airlines then that would be really helpful.

below is my ticket number:
My Ticket #:[protected]
My Wife ticket #:[protected]
My infant ticket #:[protected]

Note: my wife and my infant ticket I had done through Yatra.com

I am waiting please do let me know if anyone know the proper channel to complaint

I have recently flown with JET AIRWAYS from London Heathrow to Mumbai and back to London.



I flew with jet airways on 16th Feb and flew back on 25th Feb.



Whilst I was out there my dad phoned to tell us that my return flight has been bought forward by three hours. I went to the domestic airport in Mumbai and the gentleman on your desk was very unhelpful. In fact he was very rude.



I was out there with my mum (Manju Gami) and my sister (Sima Gami)



Passenger two


Left UK on 15th Feb

Went to Mumbai then had a flight from Mumbai to bhuj on the 25th Feb



Passenger three


Left UK on 15th Feb

Went to Mumbai and then had a flight back to the UK on the 25th with me.



When we got to the airport the gentleman was so rude and said it’s not his problem and the problem is ours. He also said we need to sort it out with our travel agent. I was in Mumbai my travel agent is in London. We was sold a ticket and flew on that, once we have flown we are then the responsibility of the airline not the travel agent.



Anyhow we then approached a lady and she helped us. Please note she informed us yes our flight back to the UK has been brought forward by 3 hours – when were Jet airways going to tell us this, once we missed the flight. That is disgusting behaviour had we not heard from my dad we would have missed our flight. When we then went to the airport on the 25th your check in staff told me I was to early and the flight was at 13.30hours. I had to explain to your staff that the flight had been brought forward. After waiting for half an hour she said I was correct. So not only do you keep this information from passengers but you also keep it from your staff. Well done Jet airways you are ever so great.



We was then told that my mums flight to bhuj had been cancelled full stop. So now you have stranded my mum out there but yet sold her a ticket for a non existent flight. She was tld there is nothing for at least 4 days. Where is she meant to go for 4 days. She then told your staff well get me to bhuj early, provide hotel accommodation or get her back to the UK with us. Oh no Jet airways didn’t want to know. They provided nothing after one hour of arguing they booked her to fly to bhuj on the 26th. The lady checked her return flight and told her the return flight is also cancelled so when was Jet airways going to tell her that, when she got to the airport.



In all fairness you have messed us around and yet offered no compensation or showed any remorse, you are legally obliged to compensate for cancellations. I expect a full investigation into what happened and why jet airways are selling tickets for flights that are not scheduled. That is against the law, you then leave your passengers stranded and help them in no shape way or form. Your staff don’t have a clue whats going on with your flight but yet you take our money.

HI,
This is 9w staff from mumbai airport and i m complainig about jetairways with support of all the staff at international and as wella s domestic airport.This complain is regardingh the harrasment done on staff by Mr. Naresh Goyal's daughter Namrata goyal. She doesnt need a respect at all. She just find a way to harrass the 9w staff at airport, What i think is she should know to respect the staff at airport. If she"s a chaiman daughter that doesnt mean that she:s the only one who has a self respect.every staff has a self respect. She just find a way to harrass the staff.When we report at airport at morn 4.30 she want us to work till 1.30 and then she takes a briefing for 3 hr till 4.30 n she want us to tell about the daily news headline as if she dont read the news paper.....i mean how can she expect us to tell he news after working continious gor 08 hrs when to read the news paper.... and then she tell us to leave the company if cant tell the news.
And one thing for all the passenger travelling on jet airways....
I WANT MONEY TO BE COLLECTED FROM PASSENGER EVEN IF PASSENGER CRY I DONT CARE AND IF PASSENGER COMPLAINT THAT WOULD NOT BE ENTERTAINED. WE HAVE MANY PASSENGER WAITING TO TRAVEL ON JET AIRWAYS.
this is the thinking what she has for passenger
Another thing pls stop making your staff work like donkeys.... you all people have so many flight to operate from mumbai airport and you have a shortage of staff, loaders,equipment, wheelchairs nnnn no salary increment for staff... U just want to save money and trouble passenger for nothing even after paying u the highest fare than any other airline....you all are there in this industry just because of your brand name and nothing.What flashes in news that 9w is goin in loss that is completely wrong your flight always goes full, and you charge the highest fare .....you want to flash the wrong news just because 9w dont want to give increment in staff salary,
I just want to tell one thing to ms namrata goyal and your company that if your staff is not happy your passenger will never b happy


JET AIRWAYSS SUCKSSSSS

My parents were traveling from ranchi to kolkata on 11th feb, one of their luggage was missing. On repeatedly asking about that, they told by mistake they have sent it to vishakhapatnam. Since they had to travel to portblair the very next day, they requested it to get it the same day or next day directly to portblair. They confirmed that they will send it to portblair on 12th. When they reached portblair, these people are saying that they'll receive that on 13th. It was already mentioned that apart of clothes and other accessories, the bag contained critical medicines. The saddest part is they are not even trying to cooperate.

Dear Sir,

I was travelled on 25th Jan 2012 from MELBOURNE to INDIA, MY flight was connected to JET AIRWAYS from SINGAPORE. I travelled in Qantas Airline from Melbourne to Singapore and I must say that till Singapore my travelling experience with Qantas Airline was good, but from Singapore to India my travel experienced was worse with Jet Airways and when I reached at Delhi Indira Gandhi International Airport I found that I lost my dark blue colour bag with silver colour lock "on top written GLOBEX" which is upright design, soft material two wheeler. My all clothes, all basic things in it even I had some expensive gifts jewellery boxes, my expensive clothes all day to day useable things which is worth of $3500, everything I lost and I spend two week in Two clothes only, that is a worse experience I am facing in my Life in my own HOME COUNTRY, which I never ever expected. After reaching at Delhi Airport, One person whose name Gaurav make the report, who’s REF. No. "DEL9w30010", of lost of my dark blue colour bag which is upright design, by saying that your bag is still in Singapore and it will come be next flight, but in reality they are hiding the truth from me I am a NRI here and first time I was travelled in Jet Airways and I lost it and afterwards nobody bothered, they just give me the call center number which is [protected] which is in Pune and these people never listen to you, they are not even bothered to call you to inform what’s going on, they are keep saying "we are tracing your bag but there is no success". I also wrote so many emails, but there is no positive response. It is worse-worse services in Jet Airways in INDIA and I must say if they are not care about the NRI people then what else they can do for normal civil people. It is because of their poor services, They ruined my all TRIP IN INDIA and now I will be think ten times before come in INDIA.

If you can help me or suggest me a way to get back my bag from Jet Airways, I will be very very thankful for you. My file Ref is Del9w30010. I am looking forward for your reply.

Your Sincerely,

Uma Rani

Hi,
I am really surprised by the innovative way Jet airways trying to make money.
I had booked (lucknow-delhi ) ticket through Arzoo.com for 2nd Jan-2012 6.50 AM.

Though there was no fog that morning they cancelled the flight at last minute and later said that they can adjust me to their 10.30 flight.
Since I had a connecting flight from Delhi to London, I had to buy a new ticket from KF and cancel the jet airways ticket.
Ground staff took the ticket wrote on that that it will be refunded (without stamp) and she said refund will automatically come to my account via travel agent.

After one month refund did not come, and when I asked my travel agent he said you need to have stamp on cancelled ticket for him to proceed for refund.

After multiple calls with Jet Airways customer care I got following responses
1. Its agents responsibility to process the refund (which agent is not denying but he is saying ticket has to be stamped otherwise he can not proceed with refund)
2. Send an email to [protected]@jetairways.com and they can confirm over the email, obviously no response came from Jet airways
3. Guestrelations is not supposed to respond to passenger's email, they only respond to agent's email.

I have got all the conversation recorded with customer care and will be taking them to consumer court for such a nice treatment.

thanks
Rajeev

we have booked tickets round trip Vadodara - singaporePNR no: DVUTKK.

Our concern is that when we started the booking process the rate was Rs.16,002/ ticket but at the time of making payment the rate was shown higher by almost Rs.2000/ticket.

We thought the rate must have increased due to tickets at that rate being sold out. However, when we checked again the next day again the lower rates for the same dates and flights were shown.

I do not understand the reason for this. please help

sanjay shah
Vadodara
M:[protected]

Guest Relations,
Jet Airways (India) Ltd.
Siroya Centre, Sahar Airport Road,
Andheri (East), Mumbai - 400099, India

OFF-LOADING US, EVEN CANFIRM TRAVELING TICKET & HOLIDAY PLANING
[protected][protected][protected][protected]
* E-ticket No°[protected] ( Mr. Ajit Kumar JAIN )
* E-ticket No°[protected] ( Miss xxxxxxx JAIN )
pdf file attach** Complain Letter Against Of-loading at Delhi Air Port, India
pdf file attach** CERTIFICATE ISSUED BY JAT AIRWAY DELHI AIR PORT - OVERBOOKED FLIGHT
[protected][protected][protected][protected]

This is very sad to , service of Jetairways, we find very bed dated 09th Jan.2012, at time of our journey going to end with our all holiday trip planning.

Our Confirmed Ticket Was Booked Over JETAIRWAYS - Brussels - Del - Hk - Bangkok - Delhi - Brussels
19 Dec. 20 24 02 09 Jan. 2012

* TOTAL x 4 FAMILY MAMBERS

* We surprise, jet staff offering Rs. 4000, even when we was in Q for check in at Delhi air port to Brussel our confirmed flight.
* We refuse there proposal, we have school of the Children & I have several meeting on 09th Jan. 2012.
* At the counter of check in at Delhi air port , staff told as flight are full write now, if we found any online passenger will come delay, we will give you that seat.

* They found two seat at flight No° 9W230 dated 09th Jan. 2012 ( Mrs. xxxxx JAIN & Master xxxxxx JAIN )
Two passenger fly to Brussels.

* Two passanger is stuck by mistake of JAT air ways, sold out our confirm seat to other passenger, even without our permission.
+ Two pasanger stuck at Delhi air port Mr. Ajit Kumar JAIN & Miss Yashica JAIN
+ We was at air port 12.10 a.m. till 6 a.m. at Delhi air port, fighting to get our flight, back to Brussels at our home.
+ Yashica JAIN, 9 year start to crying now, missing his mother, problem with jet staff there, very slow service to give as any dicision of this matter for offloading, arranging hotel.
+ Jet airways finally agree to give as next flight via Milan to Brussels at afternoon time in India.
+ Hotel provide by jet, there are COCRACH running in the room, we complain this matter to hotel also.

[protected][protected][protected][protected]

TILL NOW, NO COMPENSATION IS PAID BY JETAIRWAY FOR HIS OWN MISTAKE, SOLD OUR CONFIRMED TICKET, FOR 2 OTHER PASSANGER

IF THIS HAPPED IN EUROPE, JET AIRWAY HAS TO PAY EURO 765 FOR EACH PASSENGER BY LAW OF E.U. SYSTEM

=========================================

I have summited the complain 2 time, for this matter to jetairways, by e-mail ( [protected]@jetairways.com ).
But not Answer till now, therefor we are going posted this over NET, so pepole know and awaire this matter, jetstaff has to wakeup with this complain letter over net now.

I had booking in jetairways from Bhubaneswar to pune on 9th Jan 2011

Flight details are below
=================================================================
Jet Airways Konnect
9W - 2312 Bhubaneshwar Hyderabad Duration Airline PNR Confirmed
14:30 Mon 09 Jan 12
Biju Patnaik Airport 16:05 Mon 09 Jan 12
Rajiv Gandhi Intl Airport 1 hrs 35 min BZCYXU


Change Planes at Hyderabad Time between flights: 1hr 00min

Jet Airways Konnect
9W - 2763 Hyderabad Pune Duration Airline PNR Confirmed
17:05 Mon 09 Jan 12
Rajiv Gandhi Intl Airport 18:35 Mon 09 Jan 12
Lohegaon A F Base 1 hrs 30

======================================================================
On Saturday (7th Jan 2011) I was informed about flight cancellation and the alternative given was not at all suitable for me as my wife was traveling with my baby (infant).

Jetairways did not provide me other alternate tickets.
So, I had to re-book my tickets at the last moment which cost me 3 times of the current price.

I want compensation of the problem I faced due to last minute changes done by airline.

Hi,

Today (20-Jan 2012) Jetlite Flight# S2-392 was scheduled to depart from Dibrugarh @ 14:05 hrs to Delhi via Guwahati, got re-routed back to Delhi from Gauhati, without touching Dibrugarh.

My old in-laws...Mom-60 yrs and Dad- 75+ yrs, resident of Sibsagar had their sorry bookings in this flight. They had to travel from Sibsagar to Dibrugarh (2 hrs Journey via pathetic NH-37) to catch this flight. But after check in, @ around 13:30 hrs, they got the good news, that the flight got cancelled (rerouted), and the Jetlite staff there were not even available for any answers. The Jetlite staff @ Dibrugarh airport,were so arrogant and their superior attitude, let them to close their office shutters, without even hearing their passengers plight, let aside providing them any sort of hospitality services. After waiting for them for more than an hour, one of their staff members showed up, and re-boooked their tickets in the same flight# tomorrow (21-Jan 2012).

Upon asking about hospitality issues, they simply responded nothing and asked my in-laws to get their check in done by 12:00 pm tomorrow.

Now my question is, why the staff members of Jetlite acted this way to their passengers ( I must remind you, that these passengers are the reason, that Mr. Naresh Goyal and his so called superior staff members across the globe are feeding their families). If this is the kind of attitude they present to their customers, especially senior citizens, making them wait for hours and then just telling them to shoo off and get back next day to catch the flight, if it doesn't get cancelled/re-routed again. My in-laws are just two seniors, out of the lot waiting there to catch their flight. This might seems like a small story, but the plight of senior citizens in small Indian towns because of the BABUDOM of private carriers is unacceptable. These people, travel miles to get to the airport, shell out quite a hefty moolah to these carriers, still they don't care about these people.

If this mail ever reaches the Jetlite office, then I just want to know what kind of action will they be taking against their BABU CLASS staff members @ Dibrugarh Airport.

Thanks And Regards,

Arunav Talukdar

Mob: +[protected]

New Delhi

I am a Doctor and my wife is also a doctor. We were returning back from kolkatta airport after attending a conference.our flight was booked for myself, my wife and my two kids. In total we had four tickets booked with jet airways. The flight was scheduled at 11:05 am on Jan 16, 2011. We reached the airport at 10:00 sharp in the morning and then i told my wife to check for luggage and i went for taking boarding pass from the jet airways ticket counter. There they said that since you are late , hence we cannot give you the boarding passes and you have to purchase new tickets.
with no options in hand we had purchase new tickets and since only two seats were available , i and my my son have to travel the next day.

we suffered a lot at the airport and the airport authority didn't listen a bit.

i had seen instances when the airlines people even stop the plane because someone is left and they used to search and announce for passengers.
kindly look into the matter.

Respected madam/ Sir,
My concern is that when DGCA issues norms for an airlines for any matter, aren't its their duty to check also on a regular basis whether it is been implimented on not or if implimented, are they following it in the right way.
When the plane crash happens, and when there is a loss of lives of millions, then only are they supposed to act inorder not to occur the same thing again.
This is sad and should be immediately change and should be looked upon to...
In todays world, with such a competion in aviation industry every one has shifted their focus from safety of the passengers to services to the passengers.
During this, operator does not have a control in laying down rules and regulations of their company policy considering about the safety of the flight factor.
I am a responsible citizen and writing on behalf of all the cabin crew who does have to work in an environment which is been forced to worked by their company without considering the fatigue factor of an individuals and safety and health factor of an individual.
There are lot of examples which I would like to give due to which the flight safety of any such flight of any airline is in danger and should be looked upon to at the earliest...
Due to the cost cutting measures, operator dont realises that cutting the basic requirement of the cabin crew which is "rest factor" at base stations or line stations is fatal and dangerous for the crew itself, its passengers and its nation.
It has been observed that airlines are playing with the rules and regulations of the DGCA guidlines for their own benefits without considering safety factor of a flight. Eg: when dgca has made a rule that there will be no flights between[protected] hrs in two consequtive days, the airline like Jetairways gives its cabin crew flights with timings 0501 hrs and when this was notified to the concerned authorities of the arlines than now they have made it legally to give flight at 0505hrs in 2 consecutive days...
My point of question is does this 1 minute and 5 minutes of difference in timings gives relief to cabin crew from fatigue factor.




The second thing is that with such difficult services rendered by jetairaways to its passengers, are cabin crew not suppose to get a proper rest on a layover flights. Here airlines have started room sharing on layover flights for 2 crew in one room where one has to sleep and the other has to be awake or to do whatever which restrict other person's rest and thus increases fatigue level. Well this does not apply to pilots and co-pilots.
I want to ask every individual from the DGCA and from FAA that god forbids if any crash happens on flight, who are the main people in helping passengers lives, pilots or cabin crew? But if they are only not rested well then will they be able to perform during such emergency.

The third thing is that aren't there should be a fixed minimum number of cabin crew for a each flight with a specific number of seating capacity from service point.
Eg: Dgca has decided and specified in the safety manual for minimum number of cabin crew on board the aircraft from a safety point of a flight.
Why cant they specify minimum number of cabin crew on board from a service point too..
Example: Earlier with a seating capacity of 120 in the economy with full service flight there should be 6 cabin crew all together on board the aircraft.
Now Jetairways has increased the seating capacity from 120 seats to 162 seats and on some aircraft it is from 120 seats to 138 seats. With addition to this they have reduced the minimum number of cabin crew from 6 to 5 where sometimes even 4 cabin crew.
Now I would like to ask you do you think it is right from the sagety point as well as from the service point also...
On international flight with a seating capacity of 312 seats, jetairways gives only 12 cabin crew which was 13 earlier, and with a seating capacity of 190 seats Jetairways gives only 8 cabin crew which was 9 cabin crew earlier.
Whose responsibilities are to stop all these or to make the rule suitable for the company as well as for everyone.
There are many more such things but as of now these are the things which needs to be looked upon to at the earliest for the wellbeing of everyone.
Hope this mail reaches to a correct person or correct department who really wishes and possess the ability to do some thing good for others and for himself as some one from their family might be travelling on such flight all over.

Thank you.

Pl refer my travel by Jet airways from Goa to Kolkata via Mumbai & Bangalore dated on 11.10.11 where food has not been provided during connected flight between Mumbai to Bangalore & Banglore to Kolkata.
I was travelling with my family such as myself, wife, mother-in-law & my 3 year kid. I brought all four tickets & accordingly took my boarding pass as per following flight no. –
Flight no. Jet Airways 9W 476 (From Goa to Mumbai, Departure time: 01.40 P.M dated on 11.10.11)
Flight no. Jet Airways 9W 2105 (From Mumbai to Bangaluru, Departure time: 03.50 P.M dated on 11.10.11)
Flight no. Jet lite 9W 7078 (From Bangaluru to Kolkata, Departure time: 08.35 P.M dated on 11.10.11)
We got the food only Goa flight flying between Goa to Mumbai. Air hostess/ ca bin crew were asking us to buy the food for remaining flight such as between Mumbai to Bangaluru & Bangaluru to Kolkata. Assuming to providing the food at airlines, we brought the costly & professional airlines ticket, We were not carrying more cash in hand & just carrying the plastic money only. When we asked of the cabin crew member to provide of our dinner food during flying towards Kolkata at Jetlite airlines, they replied not to be able to provide the food & we have to buy the food. Consequently asked them the reason, they replied us that we should have carried the food coupon from counter during check in time where as we got all boarding pass from Goa of airlines counter. It is really embarrassing situation, if the passenger is flying 8.35 PM to 11.10 PM which is understood that passenger will have Diner. But as per their undeclared system, we should have requested to them to provide the food coupon that we will take dinner at flight. It is surprising, this types of rule, no where is mentioned either into the ticket nor any other place so that passenger should follow. We were able to buy the food for our kid only as per availability of our cash in hand as an amount Rs. 200/- for one plate dinner but remaining all o[censored]s three passengers travel without food. I am enclosing herewith bill as well as ticket copies for your kind perusal.

Although of my so many request to airlines to compensate towards my monitory lost but in vain. Due to that unavoidable circumstance, you are earnestly to kindly need of your support as a consumer to recover my monitory lost for food & oblige me for the same.

Looking forward of your kind co-operation to recover my compensate for the said claimed at your earliest.

Awaiting your result oriented prompt response for the said subject.

With regards

Shibnath Podder

Enclosed: as above

N.B: The following are enclosing all corresponding with them for your kind perusal -

Our Ref No: BOM/SC/SM/171011/5340171

18 November 2011

Mr Shibnath Podder

Email: [protected]@Rediffmail.Com

Dear Mr Podder,

This is further to your email dated November 16, 2011.

Mr Podder, may I reiterate here that the flight was Marketed by Jet Airways but operated by Jet Lite. This is known to the travel agent while making the reservation in the system or guest when booking is made through website

Hence, may I kindly request you to take up the matter with the issuing agent for further clarification.

In view of the above we regret our inability to accede to your request as suggested.

I thank you for allowing me to explain.


Yours Sincerely,


Sharon Miranda Dmello
Jet Airways (India) Limited / JetLite (India) Ltd.
Tel: (Direct) +[protected]
Fax: +[protected]
----- Forwarded by Guest Relations/Kaledonia/Jetairways on 17/11/2011 12:11 -----
"SHIB NATH PODDAR" <[protected]@rediffmail.com>
Sent by: [protected]@rediffmail.com
16/11/2011 22:31
To
"Sharon Dmello" <[protected]@jetairways.com>
cc
"[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>
Subject
Final reminder: Discomfort flying by Jet Airways





Reminder - Final

Dear Sir / Madam,

Pl refer of my below-mentioned travel between Goa to Kolkata, I am not yet received any compensate towards my claimed, inspite of my repeated request. But your explanation for the said compensate is totally unjustified, Hence, you are trying to escape the Jet airways & indulging to travel agent that I should lodge my claim to concern travel agent. Please note that during booking our tickets, it was displayed the flight information into the website i.e similar to ticket that all the connected flight shall be "jet airways" only. If you are not declared the complete information into the ticket such as your associated flight name as Jet lite or other then jet airways is totally responsible for making the mistake. As a passenger, we need not collect any reasonable information like marketing or operator's details & we should expect safe & comfortable journey only, after all buying the professional airline tickets. In reply that, we faced horrible journey & through out our journey, we passed our time in hungry & we became ill. I am bringing to draw your notice regarding my grievance but in vain as on date.

You are earnestly once again finally reminded to please compensate my lost due to not providing the food to all of four passengers during the journey between Mumbai to Bangalore & Bangalore to Kolkata at your flight & ensure me for the same. If it shows to deprive myself from the claim, I will not hesitate to take the necessary legal step to settle my claim & the case shall be lodge to consumer court, local newspaper, airport authority. Hope your result-oriented settlement at the earliest for my said claimed which shall be highly appreciated.

Looking forward of your kind co-operation to providing my compensate towards my claimed without further delay.

With regards

Shibnath Podder




From: "Sharon Dmello" <[protected]@jetairways.com>
Sent: Thu, 03 Nov 2011 17:17:04
To: [protected]@Rediffmail.Com
Subject: Fw: Reminder: Discomfort flying by Jet Airways

Our Ref No: BOM/SC/SM/171011/5340171

03 November 2011

Mr Shibnath Poddar

Email: [protected]@Rediffmail.Com

Dear Mr Poddar,

This is further to your email dated October 31, 2011.

I am sorry to note your dissatisfaction with regard to our previous correspondence.

Mr Poddar, having checked your booking details, I am given to understand that your onward booking for the above flight was done through an Agent. I would like to share with you that flight 9W 7078 is a Codeshare flight. A codeshare flight is a joint operation where the route is marketed by one airline and operated by another.

In this case the flight was Marketed by Jet Airways but operated by Jet Lite. This is known to the travel agent while making the reservation in the system or guest when booking is made through website

Mr Poddar, in view of the above may I kindly request you to take up the matter with the issuing agent for further clarification.

It is never our intention to inconvenience our passengers at any point of time.

I thank you for allowing me to explain.


Yours Sincerely,


Sharon Miranda Dmello
Officer- Guest Relations
Jet Airways (India) Limited / JetLite (India) Ltd.
Tel: (Direct) +[protected]
Fax: +[protected]
----- Forwarded by Guest Relations/Kaledonia/Jetairways on 01/11/2011 13:11 -----
"SHIB NATH PODDAR" <[protected]@rediffmail.com>
Sent by: [protected]@rediffmail.com
31/10/2011 18:55

To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
"[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>
Subject
Fw: Reminder: Discomfort flying by Jet Airways












Note: Forwarded message attached

-- Original Message --

From: "SHIB NATH PODDAR"[protected]@rediffmail.com on Fri, 28 Oct 2011 21:01:54 +0530
To: "Sharon Dmello"[protected]@jetairways.com
Cc: "[protected]@jetairways.com"[protected]@jetairways.com,"[protecte...⇄
Subject: Reminder: Discomfort flying by Jet Airways

Follow Rediff Deal ho jaye!to get exciting offers in your city everyday.



----- Message from "SHIB NATH PODDAR"<[protected]@rediffmail.com> on Unknown -----
To:
"Sharon Dmello"<[protected]@jetairways.com>
cc:
"[protected]@jetairways.com"<[protected]@jetairways.com>,"[...⇄
Subject:
Reminder: Discomfort flying by Jet Airways


Reminder - 2

Dear Sir / Madam,

Pl find herewith the attachment file for your reference regarding the e-ticket copy for one of four passengers journeyed between Goa to Kolkata dated on 11.10.11. It is clear from the ticket, no where is declared that flight shall be jet airways konnect / jet lite flight. Hence, your reply is not all conveyance-able which just proves to avoiding the customer compensate by indulging the blame to others. I am less interested to hear that information not pass on by travel agent during ticket booking. As a flying customer, I will follow the ticket only where as any verbal communication is not important for me. I spend Rs. 30000/- for four ticket including my 3 year daughter & per ticket charged Rs. 7500/- which is not cheap for me for economic class. So I need not judge for your competitive price. It is clear to say that we faced the difficulties due to non-transferring the information by Jet Airways whether it may be on the ticket or by your check in counter. After all we became victimized that could be not be tolerable. If it is occur to avoiding that not to provide us the reasonable compensate by Jet Airways, I will take the necessary legal step against your airlines.

You are earnestly requested to kindly provide my monitory loss against our food at the earliest & ensure me for the same.

Awaiting your prompt response for the same ASAP.

With regards

Shibnath Podder


From: "Sharon Dmello" <[protected]@jetairways.com>
Sent: Thu, 27 Oct 2011 18:03:52
To: [protected]@Rediffmail.Com
Cc: "Rachna Chopra" <[protected]@jetairways.com>,"Tejinder Singh" <[protected]@jetairways.com>
Subject: Fw: Discomfort flying by Jet Airways

Dear Mr Podder,

This is further to your email dated October 26, 2011.

I sincerely regret that we were not in receipt of your earlier communication. Please find below the response for the same.

Thank you once again for communicating with us.


Yours Sincerely,


Sharon Miranda Dmello
Officer- Guest Relations
Jet Airways (India) Limited / JetLite (India) Ltd.
Tel: (Direct) +[protected]
Fax: +[protected]

Our Ref No: BOM/SC/SM/171011/5340171

24 October 2011

Mr Shibnath Podder

Email: [protected]@Rediffmail.Com

Dear Mr Podder,

This is further to your email dated October 15, 2011.

At the outset I sincerely regret the inconvenience you faced during your travel on flight 9W 2105 from Mumbai to Bangalore and flight 9W 7078 from Bangalore to Kolkata on October 11, 2011.

Having checked our records, I am given to understand that your flight from Mumbai to Kolkata via Bangalore was booked on a Jet Konnect and Jet Lite flight respectively.

Please allow me to share here that our Jet Airways Konnect/Jet Lite flights are an all economy cl- flight and the service is designed to meet the needs of a competitive fare segment. Though the on ground and in flight services are delivered by Jet Airways staff, the only difference is that the guests are required to pay for the meal and beverage services on board. The lounge facility is not available when travel is on Jet Airways Konnect/Jet Lite flights.

Barring the lounge, as it is associated with a full service operation, our Jet Privilege members continue to enjoy all the other associated privileges as per their tier. Whilst, I do agree that the lounge is very important to our frequent flyer's, however current cost preclude us from providing lounge access to those who travel on Jet Konnect.

Further, may I mention here that this information is know to the Travel Agent while making a booking. I regret that since the same was not informed to you it lead to the unfavourable impression you have gathered.

We hope that you will not let this experience dissuade you from flying Jet Airways in the future, we look forward to welcoming you on board Jet Airways again.

Yours Sincerely,


Sharon Miranda Dmello
Officer- Guest Relations
Jet Airways (India) Limited / JetLite (India) Ltd.
Tel: (Direct) +[protected]
Fax: +[protected]

Reminder - 1

Dear Mr. Sharon,

With reference the customer complained no. BOM/SC/171011/5340171 as well as of our air ticket PNR no. 68FIQV between Goa & Kolkata, It is sorry to say, we are not yet received any reply from your end as per your below-mentioned commitment. It is once again proved of your failure to provide the better services to customer since it is already exceed of your time period to compliance of customer grievance. We will raise of our complained to local newspaper & airport authority whatever is necessary if we fail to get the compensate by jet airways. Hope for the best compensate & looking forward of your co-operation for the same without further delay.

You are once again reminded to kindly provide us the compensate at the earliest towards our lost the amount due to not provided the food at flight while flying between Mumbai to Bangalurr & Bangaluru to Kolkata for four passengers, including of our monetary lost as well as medical expenses to become sick due to had late night dinner.

Awaiting your result-oriented response for the said request ASAP.

With regards

Shibnath Podder

----- Forwarded by Sharon Dmello/Kaledonia/Jetairways on 10/27/2011 05:29 PM -----
Guest Relations/Kaledonia/Jetairways
10/17/2011 02:20 PM

To
[protected]@rediffmail.com
cc
Subject
Fw: Discomfort flying by Jet Airways








Dear Mr Poddar

Thank you for your communication of 15 October 2011.

It is our endeavour to respond to you satisfactorily and hence your communication is receiving our complete attention. You shall certainly hear from us latest by 25 October 2011.

Your communication has been recorded under reference no.BOM/SC/171011/5340171 which can be quoted for all future correspondence on this issue.

Thank you for your understanding in the interim.

Sincerely,

Sharon Dmello
Officer - Guest Relations
Jet Airways (India) Limited / Jet Lite (India) Limited
Working Hours: Mon-Fri[protected]hrs

"Right On Time Everytime"
----- Forwarded by Guest Relations/Kaledonia/Jetairways on 17/10/2011 14:04 -----
"SHIB NATH PODDAR" <[protected]@rediffmail.com>
Sent by: [protected]@rediffmail.com
15/10/2011 14:07

To
"[protected]@jetairways.com" <[protected]@jetairways.com>
cc
"[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>, "[protected]@jetairways.com" <[protected]@jetairways.com>
Subject
Discomfort flying by Jet Airways







To
M/S Jet Airways (India) Ltd.
Siroya Centre, Sahar Airport Road,
Andheri (East),
Mumbai - 400099, India
Pl refer my travel by your Jet airways from Goa to Kolkata via Mumbai & Bangalore dated on 11.10.11 which is my life worst experience with your airways. As on date I travel various domestic & international flight like Indian Airlines, Sahara Airlines, Air India, Kingfisher, Air Astana, Thai Airways, British Airways etc but I never faced this types of trouble in my life also never worried for food. As a passenger, I always preferred to travel through professional airlines but I had a better experience to travel by your airlines. Hope, I should not travel in my life anymore by your airlines.
I would like to draw of your attention about my discomfort. I was travelling with my family such as myself, wife, mother-in-law & my 3 year kids. I brought all four tickets & accordingly took my boarding pass as per following flight no. –
Flight no. Jet Airways 9W 476 (From Goa to Mumbai, Departure time: 01.40 P.M dated on 11.10.11)
Flight no. Jet Airways 9W 2105 (From Mumbai to Bangaluru, Departure time: 03.50 P.M dated on 11.10.11)
Flight no. Jet lite 9W 7078 (From Bangaluru to Kolkata, Departure time: 08.35 P.M dated on 11.10.11)
We got the food only Goa flight flying between Goa to Mumbai. Your air hostess/ ca bin crew were asking us to buy the food for remaining flight such as between Mumbai to Bangaluru & Bangaluru to Kolkata. Assuming to providing the food at airlines since purchasing the costly & professional airlines ticket, We were not carrying more cash in hand & just carrying the plastic money only. When we asked of your cabin crew member to provide of our dinner food during flying towards Kolkata at Jetlite airlines, they replied not to be able to provide the food & we have to buy the food. Consequently asked them the reason, they replied us that we should have carried the food coupon from counter during check in time where as we got all boarding pass from Goa of your airlines counter. It is really embarrassing situation, if the passenger is flying 8.35 PM to 11.10 PM which is understood that passenger will have Diner. But as per your system, we should have requested to your counter to provide the food coupon that we will take dinner at flight. It is surprising, this types of your rule, no where is mentioned either into the ticket nor any other place so that passenger should follow. We were able to buy the food for our kids only as per availability of our cash in hand as an amount Rs. 200/- for one plate dinner but remaining all o[censored]s three passengers travel with empty stomach. I am enclosing herewith bill copy for your reference.
We are still not clear what about of your airlines system regarding to providing the food. It may be to make the foolish of passenger not to providing the information. It is simply ways to earning the money by not to providing the food to passenger & forced to buy them the food at flight. Due to your embarrassing system, we were victimized. But the other hospitality at your airlines is not upto the mark such as taking to return the head phone from passenger after reaching the destination also not provided any toy to kid which I must appreciate the kingfisher airlines hospitalities. But I will definitely cautious to all my colleagues, my relative & friends circles about my worst experience to travel through Jet Airlines.
You are requested to compensate my loss of amount due to not providing the food at your Flight. Despite that, if the matter is not considered seriously, I will raise the issue to consumer forum, local newspaper etc.
Looking forward of your kind co-operation to providing the compensate amount for the said subject at the earliest.
With regards
Shibnath Podder
Cell no: +84 [protected]
Enclosed: As above

I have booked the Jetairways domestic flight from chennai to bhopal on 29 November 2011 through goibibo.com scheduled for 18 January 2012. After 2 weeks I clicked on the weblink provided by goibibo.com to print my e-ticket . I was surprised to see 2 flight details with different timings .I called up customer care of jetairways and came to know that my booked flight has been cancelled and instead I can opt for another flight on same day with different timing or else I can cancel the flight and go for full refund, but since the e-ticket has been booked from goibibo.com they suggested I need to call goibibo customer care to cancel the ticket.I called goibibo customer care and told them that since booked flight has been cancelled I want to cancel my e-ticket and go for full refund. They replied that I need to call jetairways customer care service and asked them to send email to [protected]@ibibogroup.com stating that booked flight has been cancelled and full refund must be processed for customer in question. After this I tried calling jetairways customer care but unable to talk to customer care representative since automated voice responded by saying all executives are busy please be on hold for next 6 minutes.Even after holding the line for next 6-7 minutes no representative responded. I tried calling several times from past 3 days but all calls went in vain and spent almost Rs 50 in calls. I even posted my feedback on jetairways website stating my problem but still it is unanswered and unattended.

Dear Sir/Madam,

I booked a flight in August 2011 from Jet Airways web-site for a flight from Toronto to Mumbai via Brussels leaving YYZ on 8 December 2011 returning on 27th December 2011. I paid for my airline reservation with a Visa Credit Card on 8th of August 2011. Due to circumstances beyond my control I had to cancel my reservation with Jet Airways on 7 December 2011 well before the deadline. I was never given a cancellation number inspite of repeated requests. I was also told by two different Customer Service Representatives that I will only be penalized a fee of 200C$ as a cancellation charges, the rest of the money will be refunded by the Web Department to my Visa credit card. I wrote to Jet's web department ([protected]@jetairways.com) after my cancellation to request them to refund me the balance of my amount. Every time I would get a standard form reply saying that someone is looking into the matter and will get back shortly. It has been now 3 weeks of my following up with their Web Department (Ms. Neha Gawandalkar, Web Manager, Jet Airways India Ltd.) and have not heard anything about the status of my refund. My travel details are as follows:

PNR no. KWXJEZ
eticket no.[protected]
Name of traveller: Manoj Nene ([protected]@yahoo.com)

Hello ,
I would like to bring to your notice the issue I faced with your Jet airlines and seek to have justice on the same.

I had booking in the flight 9W-2201 (PNR MUCEMV). It was scheduled to depart at 6:25 Hrs. We reached the airport and were in check-in queue at 5:20Hrs. When our turn came, the agent at counter checked and informed that your are 3 minutes late as check-in is closed now. We approached the on duty Supervisor and also the manager(Akhil Bhatnagar). But they simply refused to help and asked us to cancel the ticket to get the possible refund. We had connecting train from Aurangabad to Nanded (Tapovan Express), which also had to be canceled.
There was no option or enough help was provided by the staff. We canceled the tickets and approached the Jet Airway ticket counter to book the next flight. The agent told us that you should have not canceled it and it could have been adjusted in the next flight. It was a shock to me as the Loss of 41200 could have been minimised.

My complaint here is against the on duty staff available at the check-in counter. They were so adament and not ready to listen anything. They never made any announcement since we were in the queue and argued that they were regularly doing it. I find it no surprise when I saw other passengers(to different flights) also a victim to same issue. One of the passenger actually shouted and used unparlimentry language and he was listned and booked to the next flight without any extra charges. This doesn't mean that who are polite and respecting the staff should be treated like this. We made several requests to the Manager for their kind consideration, but they didn't even bother to listen us.There were 42 minutes left for the departure and was enough to catch the flight without causing any delays. We had 3 kids with us and it was a real discomfort for us as we had to wait on the airport for the next flight. It was really a great stress to me as I lost my hard earned Rs. 41200/.

You must agree that that customer relationships should be build for success of the Airlines. I am afraid that such incidents can cause a serious damage to the reputation of the airline. I am, for sure, not going to travel in the airlines and also will not recomend to anyone.

I am a salaried employee and not earning in big Volumes. You can understand the pain I am going through after losing the money. I request you to please consider the case and refund the amount.

Thanks and Regards
Satinder

To whomsoever it may concern
I (T V Ramana Kumar) bought confirmed eTickets[protected], for bidirectional travel along with my wife and one year old infant, between Chennai & Delhi on 8/12/2011. I was supposed to board my return flight 9W 832, on 24/12/2011 scheduled to depart at 4:25pm, from New Delhi.
At 3:25pm I entered a very long jet airways queue for check-in & realize that the queue is progressing dead slow and my flight’s close out time is very near. To my surprise, there was no announcement or call for quick check-in for the Chennai(9W 832) flight
At 3:30pm, I called one of the check-in staff for help; She told me, that she will engage one of the check-in staff for us and will call to the counter, but remain in the queue; She vanishes with my itinerary, probably to the other side of the C-Line, where we find the Jet-airways Premier check-in.
4 minutes later, 4:34pm she handed over the itinerary to my wife, who was standing behind me holding my baby & walked away. My wife gave me the itinerary; CLUELESS
I break the queue & go straight to a check-in counter & the boy who helps weigh the bags, said something to the check-in ServiceAgent, showing us. The check-in ServiceAgent took my itinerary & started weighing my check-in luggage(2 suitcases and a small carry-on bag); he said I need to pay for 6kg excess baggage; I took out 7kg small bag from the check-in items to carry on.
Then he said, the flight is closed out; he spoke to someone on the phone; a couple of minutes later, he whispered with a smiley face to the other person on the phone “What can I do sir, there are so many people, so many of them are coming at about the close-out time”; he sent me to the other side of the C-line, with the weighing helper boy, to talk to another jetairway’s lady. To my surprise, there were 4 more passengers in the same situation as mine. She accepted only one and turned down the rest, saying THE FLIGHT IS OVERBOOKED, THE FLIGHT IS CLOSED OUT & WE NEED TO REBOOK THE TICKETS; and showed us the way to the booking counters.
“MY CONFIRMED SEATS WERE SOLD OUT, BEFORE THE CLOSEOUT TIME & I WAS DENIED BOARDING SAYING I MISSED THE FLIGHT”
THIS IS ABSOLUTELY CHEATING. JET AIRWAYS IS CHEATING & PLAYING CHEAP TRICKS TO CHEAT CUSTOMERS:
OVERBOOK & PENALIZE LATER(THOUGH BEFORE CLOSEOUT) CUSTOMERS, BY SETTING THEM UP IN DIFFERENT PHASES/COUNTERS TO REACH CLOSEOUT TIMES.
At the rebooking[protected], the earliest next flight I was shown was 9W 821, on 25/12/2011 at 6:50am & After some scribbling, the booking clerk asked me to pay the fare difference of Rs. 3,500+ per adult. After I got the tickets, the statement showed Rs.3000/- Service charges. I asked what these service charges are; he said that is PENALTY for rebooking.
MY SCHEDULE WAS COMPLETELY DISTURBED. I LOST NOT ONLY 15 HOURS OF MY TIME; ON TOP OF IT THIS PENALTY.
IT’S NOT THAT OLD PROFESSIONAL JET-AIRWAYS; THESE DAYS IT IS A CHEATER-WAYS
YOU HAVE TO SHOUT AT THEM AT THE PEAK OF YOUR VOICE, IF YOU WANT TO GET SOME JUSTIFIED CONCLUSION.
IF YOU ARE GENTLE, JET AIRWAYS WILL CHEAT YOU!!!

I BOOKED A TICKET ON NOV 5TH FOR A JOURNEY ON 24/12/11 BY JET AIRWAYS FOR MY DAUGHTER FROM BANGALORE TO TRIVANDRUM BY FLT NO S2 235 PNR NO.epnxwb TICKET NO.[protected]. ON REACHING THE CHECK IN THE PASSENGER WAS TOLD THERE IS NO SEAT AVAILABLE AS THE FLIGHT WAS OVERBOOKED.
IS IT NOT A NONSENSE APPROACH?. THOSE WHO ARE BORN ONLY COULD BEHAVE LIKE THIS. ONLY IN A COUNTRY LIKE INDIA SUCH MANIPULATION WORKS. ANY BODY KNOWS THAT BEING X MASS RUSH THEY HAVE SOLD THE CONFIRMED TICKETS AT HUGE PREMIUM TO LATE COMING PASSENGERS.

they issued a boarding pass for next day flight. this is a fit case for a complaint at consumer redress forum.

I have booked a jet airways flight on 22nd DEC from Indore to Bangalore. Flight cost was 6668. first time the transaction failed but my bank account was debited of the amount 6668. second time transaction was successful, my ticket was booked and again my account was debited for 6668Rs.
I am trying to get my refund from Jet airways but no response i am getting. their customer care is so pathetic that i am not able to contact them. they kept me waiting for 45 min but then also agents did not come to pick the line. i am not sure what to do next, how to take this to them. I have sent a mail regarding this at [protected]@jetairways.com. Still waiting for the reply. below are the reference no. of transactions.
PURCHASE SUBJECT: ONUS 21DEC1945 Card no.: 5081XXX0XXXX6800 21DEC JET AIRWAYS -BILLD Ref:[protected] Ref No :- 21DEC[protected] failed booking - but account was debited

PURCHASE SUBJECT: ONUS 21DEC1950 Card no.: 5081XXX0XXXX6800 21DEC JET AIRWAYS -BILLD Ref:[protected] Ref No :- 21DEC[protected] successful booking and account was debited again.

Please help me to resolve this issue with jet airways. Thanks

Kapil Vidhani
[protected]