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[Resolved]  Jetlite — No one picks up Customer Care number

Jetlite on its site has given a customer care number [protected]. On calling it, some telephonic advertisement is played repeatedly and no one takes up the call. I tried to get my reservation confirmation from their site too, but their site returns all servers are busy. I tried hell lot of times to call at the same number but to no avail. This is frustrating and totally unacceptable. These people are supposed to run a helpline or provide a means to check information on their site. Are we supposed to like land into airport directly without calling in and wait in case of flight delays...???
Complaint marked as Resolved Aug 14, 2020
Complaint comments  26 CommentsShareTweet

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Sir,

Sub: Petition for loss caused by mismanagement


We had visited Delhi for the National conference of panchayath
presidents from April 22 to 24 th. We had booked return tickets back
to Coimbatore on 25th April on JetLite Flight number S2 231
at 7:10 AM . Our seat numbers are 27A, 27B and 27C. We arrived
at the airport at 6:00 AM We had taken boarding when we arrived.
Our boarding numbers are 84, 85 and 86. At 6:00 AM we enquired about
boarding the flight at the Jetlite enquiry office. So they said
that there was still enough time to report at the check in . Again at
6:30 the same thing was said by the customer care at the check in .
At 6:55 AMour names were announced from the flight . When we rushed to
the check in by 6:57 AM and the people at the check in took our
tickets by force and wrote reporting time 6:58 AM on it . All this
seemed to be too much for a coincidence but seemed like an elaborate
deception. The people at the office called up the pilot or some one
then told us that it was not possible to do anything about it. Then
we spoke to the duty manager at the airport . He told it was our
mistake and asked us to buy new tickets for the flight at 12:30 PM,
Flight number S2 – 255 . From what we think it seems they resold the
ticket for a higher price.
This whole incident was a mental strain for us and it also lead
to the loss of 30060 Rs as the flight at 12:30 costed us by 10020
each. We would like to know what caused such a mishap and also would
like to be refunded for our loss, waste of time and mental strain.

With Regards

Mrs.Subaida Ishaque
(Mob:- [protected])
Mr. V. Ahmed Kunhi
Mr. P.V . Ramakrishnan

Jetlite — cancellation of flight S2 661 of Jetlite

I had booked a ticket on 28th April on Jetlite. But the flight was cancelled and cancellation seal was put on my ticket and was told the payment will be credited to my Credit Card. My ticket No. was[protected]
PNR No. H5JVP
Ezeego Ref No. EZR[protected]/A

I request you to kindly do the needful.

Jetlite — Loss of luggage

My father came today morning (28-June-08) from JetLite flight S2 - 611 (Seat No - 26F) from Mumbai to Hyderbad. After reaching hyderabad he went to collect his suitcase but found that it was missing. He talked to JetLite authority and logged a complaint for same. Officer present at site that they will call us in next few hours and will update about missing suitcase.

It's late in night butn't recieved any call by this time. Even I called several times to their offices and other staff members but couldn't get any update.

I have so many important document in that suitcase.

Please help me in getting that suitcase back.

Virendra Jain
[protected]

Jetlite — JetLite does not refund upon cancelation

I bought a return ticket (Paper ticket) from Delhi to Kathmandu for two people via credit card at the Bangalore airport counter. I canceled my ticket on 03 June 2008 at the Bangalore airport counter. The guy at the counter told me that my money will be refunded to my credit-card in 10-15 days (It takes only 1 min to charge to my credit card but 10-15 days for refund!) and gave me a cancellation slip. I didn't receive my money after 15 days and I called up the Bangalore Airport counter of Jetlite and Informed the same. The guy once again told me that it will take another 10-15 days and this time he gave me a cancellation reference number (This was supposed to be given when I first canceled my ticket). I also lodged a complaint through [protected]@jetlite.com but there was no response. Since then I have been calling the customer support, the Bangalore Airport counter of JetLite to no avail. Lodging complaints at [protected]@jetlite.com is useless. All I get is an auto-response which is followed by a reply from their customer support exec which says, "We would like to inform you that we have given your request to concerned department for the verification" OR "Kindly send us your ticket numbers for further verifications" (Although I mentioned all my details when I lodged my complaint). Apparently they don't give you a reference number to track your complaint. So every time it has to be a fresh case for them and every time you have to re-tell the whole story. Rationale? That's their "Emotionally Yours" touch to customer care!

Now when I call up the Bangalore airport counter, they tell me that my ticket number[protected] does not exist. I have luckily made a photocopy of my paper ticket. And that my PNR number points to some body else traveling some where else. It all looks to me like this is nothing more than Fraud.

I have no where to go now. I am planning to file a case with the Consumer Court.

I will never fly Jet OR JetLite. And I advice the same to all of you.

Regards,
Krishna Akella

Jetlite — arrogance, seat changes, humanity

TO WHOMSOEVER IT MAY CONCERN

Hi

I am writing this right inside the flight S 2 255 Delhi - Kochi JetLite . . Its quite dissappointing to see that despite being a Jet Platinum member the treatment that i got from the Crew in the

airport was marking a shame to the entire service industry.

Ok let me explain it a bit in detail to you. . I had a Siviere fracture on my leg yesterday because of which i planned to take leave and go to kerala and stay with my parents for a while. Since

my leg was hurting badly i immedietely booked the tickets for the next flight available which "unfortunately"was Jetlite S 2 255.

My friends dropped me at the airport with the best luxuary i can ever get .. i was not allowed to move my leg even inside the car..

The moment i touched the Delhi Airport one of my friend went to the Jet lite counter to pick up the Wheel chair which was promised to me by the Tele Check in Customer care .. ( oh i

forgot to tell this .. ) - sorry for the diversion, I had called up the customer service for a telecheck in so that my fractured leg can rest in peace inside the flight .. The lady very confidently

and proudly helped me and offered the first Delta seat in the flight .. i was shocked for a moment and i thought Naresh Goyal (MD Jetlite) has got his basics right ... She also promised me

that there will be some one who will assist me in the airport with the wheel chair.. ( back to live action in the Jetlite counter) -- MY friend was waiting in the Jetlite counter for 15 mins and

the Wheel chair was just a ray of hope away from us .. Having a fractured leg and in a bit of pain my patience was running a bit low .. finally after making me sweat in that hot sun the

wheel chair arrived..

Now this is the beauty .. i am being taken by a decent guy till the counter and suddenly he dissappears.. I have no clue what to do as all the passengers in the flight are "looking" ( in our

words the Dirty Looks" ) at i am a sinner and being caught by the Airport Police for misbehaving with females..:) This time it was not my fractured leg which was paining ..

Going forward. . the lady in the blue saree in Jetlite walks up to me asks for my name and then gives the boarding pass .. I just noticed that she has changed my seat and i am right now put

into 26 D, A bit shocked i asked her why did u change me from the first seat Delta to 26 D .. The answer was very simple she said the wheel chair passengers are always given 26 D .. The

logic was its on the back side.. as any litereate man i thought its the last seat of the flight and hence for the ease of operations they have given me this seat.. I finally manage to hop to the

flight .. That is when i notice that the last seat in the flight is 32 and not 26 ..( I thought all the while what is special with the number 26 and wheel chair, , i am sure it will be a tough

question in any of the CAT exams) ..

My Journey continues as i am in between two cramped seats, the lady in front cramping my leg as she pushes back her seat and is happily sleeping .. ..

On a serious note - Talking about Consumerism..

Lets take the positives or advantages i had which others probably didnt have.

a) I am a Jet Platinum Member and it was evident in the Ticket

b) I was young healthy literate and had the patience to convince any of them at any point of time

c) Despite having suffered all the pain i still managed not to make a scene in the flight ..

d) Having such a huge Bandage on my left lug and my hop to move 10 cms in every step i defintiely had a sympathy factor atelast from my fellow passengers..

Imagine if this happens to your father, mother or any elderly person who may not have the strength to talk about this, , they will just keep quite and take all the pain..

Let me talk in my style now ( Please excuse me if you find any words politically incorrect )

Disgusting behaviour of the crew in the ticketing counter, , are they paid nuts or are they maids and gardeners in Naresh goyals farm house..

I have no comment about the lady who moved me from the 1 Delta to seat 26 which understanding and after seeing the fractured leg... Forget helping a passenger, Atleast screw him when
he is in deep pain..

And finally the Crew .. They are interested to sell refreshments ( 50 rs Coffee - ) i am sure a dhaba wala will have better service quotient than this ...

I feel bad for the Indian consumer, i dont know how i can react to this .. Should i go to the the Jetlite counter and tell my experience or should i just ignore it ..

With what ever little contacts that i have with the media houses, will ensure that the TOI, HT, D Jagran, CNN Ibn will definitely have a scoup on this topic very soon..

Trust me this is not the first time i am travelling in a low cost Airline, have been a traditional member of Deccan as i used to work in South before i moved to Delhi. .

This was a real shocker of my life, probably all the other time i ignore the troubles as i will be in a hurry to reach the destination and make my deals / presentations..

I will try my level best to make sure that almost every one who intent to take a Jetlite flight in the future understand before he press the submit button which charges your credit card a

bomb which Jetlite very conviniently terms as "Low Cost Airline from Jet Family". If i get a space in any of the Newspaper dailies i promise i wont think twice before publishing this . Not

to tamper the share prices of Jet Airwalys which anyway is on a decline state .. but just to ensure that somewhere the new indian consumer is reacting .. Its time if Not to Respect the

Consumer but atleast to give him a decent treatment and the value for the money that he has paid .

While i am writing this the steward has dashed my leg atleast 3 times .. apparently cant tell his name also as he is not wearing the name plate or identity card which every employee in an

aircraft should mandatorily have . .

Closing remarks .. I hope they land me safe in cochin .. atleast the Pilot know his Job.. I hope i get a wheel chair even after waiting for an Hour.. And i Hope and Pray, God Please dont
give anyone such an experience, even if its my Enemy. .

rgds

Deepak
You should call press and disclose everything...

you have to do... else dont bother about it.. go home and think for the rest

Jetlite — Neglect of consumer interests

It is sad to notice the deteriorating service condition of Jetlite in the recent months. Earlier they used to provide lunch, breakfast etc but now they have stopped the same which is not at all appreciative.
It is very shameful of Jet lite to even sell essential drinking water. Jet lite is not a land vehicle that it can stop at a hotel whenever it wants. It is very difficult for diabetic passengers to stay without food for long so Jet lite should understand the plight of the passengers and arrange for food accordingly even if it means a little difference in the cost of the airline tickets because nobody till now has ever complained about the cost of the tickets.
I would contact the credit card company with this correspondence and open a dispute ticket with the credit card issuer. This usually works very quickly. As they know who to contact on the vendor's side.

Good luck

Vijay
Please let us know the status of your baggage - did you receive it?

Jetlite — Loss of belongings & Cash

16th April’2009

To,
The Manager, Jet Lite (India) Ltd
Terminal 1B, CS Domestic Airport
Santa Cruz East, Mumbai-400 099

Subject: Loss of my precious belongings during travel by Jet Lite Flight No. S 2 – 104 on 15.04.2009 (Mumbai to Delhi)

This is to bring into your notice regarding loss/ Stolen belongings of mine during travel by Jet Lite Flight No. S 2 – 104 on 15.04.2009 (Mumbai to Delhi).

Name: S. SARKAR
Ticket No:[protected] date: 15th April’09 (Seat No. : 24 M)
Luggage No.: 705 S2767666 (One Bag)
Departure from Mumbai: 8.50 P.M. Arrival at Delhi: 10.50 P.M.

To my utter surprise and disbelief (shock), I found that my wallet carrying following items were taken out from my luggage bag.
• Chartered Accountant (CA) Membership Card
• ICICI Bank Debit Card
• SBI Debit Card
• Cash about Rs. 3, 000/-

I was more shocked and displeased when the Jet Lite Security Supervisor and Jet Lite Administrative Staff at Delhi Domestic Airport had straight away refused to put any sort of help to me. They simply told, “We cannot do anything”. Then I contacted Airport Manager office at Delhi Domestic Airport and they advised me to lodge a written complaint to your office.

Hence forth I am putting an SOS appeal with request to your esteemed authorities that please take an immediate enquiry on this “Shameful Incident” and if possible, please arrange to return my precious belongings from the actual CULPRIDS.

I do hope that proper justice will be given to me and I shall be pleased with that. If I don’t get justice, I shall be forced to put up my issue before the further higher authorities. In that case I shall have a second thought for boarding Jet Flights.

Hoping for an appropriate course of action from your office.


CA. SAUMITRA SARKAR
CHARTERED ACCOUNTANT
(ASSOCIATE MEMBER – ICAI)
JK PAPER LIMITED,
GULAB BHAWAN, 3rd FLOOR,
6A, BAHADURSHAH ZAFAR MARG,
PRESS CIRCLE, NEAR TIMES OF INDIA,
NEW DELHI – 110002
(Email: [protected]@jkmail.com)
CC to:

1. The Airport Manager (Operations),
Jet Lite (India) Ltd,
Terminal 1B, CS Domestic Airport,
Santa Cruz East, Mumbai-400 099


2. The Airport Manager (Operations),
Jet Lite (India) Ltd
Terminal 1-B,
IGI Airport,
New Delhi - 110037


3. Security Incharge
Jet Lite (India) Ltd
Terminal 1B, CS Domestic Airport
Santa Cruz East
Mumbai-400 099


4. Security Incharge
Jet Lite (India) Ltd
Terminal 1-B
IGI Airport
New Delhi - 110037
Dear all,
i want to canccel my JetLite e-ticket but they told me to contact his call center no:-[protected] or 39893333 .But both of them not working.Both numbers are give in his JetLite Site. I tried hell lot of times to call at the same number but to no avail. This is frustrating and totally unacceptable
Please suggest me how can i cancel my ticket.My Ticket detail is:

JET LITE
S2 0319
REservation Code:-CRYKLU
AirCraft :-BOEING 737-800 JET
date OF Journy:-31-May-2009
From:New Delhi
To:Kolkata.

Please helpme..
Dear all,
i want to canccel my JetLite e-ticket but they told me to contact his call center no:-[protected] or 39893333 .But both of them not working.Both numbers are give in his JetLite Site. I tried hell lot of times to call at the same number but to no avail. This is frustrating and totally unacceptable
Please suggest me how can i cancel my ticket.My Ticket detail is:

My Contact Number:-[protected]
JET LITE
S2 0319
REservation Code:-CRYKLU
AirCraft :-BOEING 737-800 JET
date OF Journy:-31-May-2009
From:New Delhi
To:Kolkata.

Please help me...
Hey...I also had same issue and what you said is right. The number given on Jet lite website is incorrect. You can get the ticket cancelled by calling at your regional Jetlite office. The number you can get from website by going into the option for Office. Hope it helps you.
Jet lite : Lucknow to Delhi
Date: 07 Jun 2009
S2 6138

Ticket No. ETKT : 705 [protected]
Booking Ref. AMADEUS: 5FY32Y, AIELINE: S2/NNHGSU

Jetlite — Putting customer in a delimma

This is with regard to the ticket which has been booked in Jetlite flight no.S20108 from Mumbai toDelhi scheduled departure 7th june 2009 7:20am. The ticket was booked and the itenary was printed (PZVYZH)dated 7tj june 2009 got printed for my mother who is a senior citizen and was sent to her to mumbai.

When in the morning she came to the airport she was denied boarding pass on account of non receipt of payment.She disn't had any credit card with her nor any money to buy another ticket as she was already carrying a valid jetlite ticket. How much harrassment she has to face and was under tremendous mental agony .

On being contacted with the bank people they replied that particular transaction has already been made and that amount has already been debited from my account and the application id no. is 062786 and the passenger reservaion code is PZVYZH.

Inpite of having valid ticket to travel my mother was denied to board. Considering the above facts and mental harassement by Jetlite authorities I request you to initiate necessary action against Jetlite and advise us the procedure to prosecute against the Jetlite airlines.
We just booked flights tickets to HYD to COchin ID no FLT[protected] for jetlite airways. In the display screen of make my trip site the grand total for three persons were shown as Rs8862 after booking the tickets shows a rate or Rs13401. We were taken aback. We were really shocked to see a different cost. This is typically cheating the customers.

.

Please do the needful to refund the additional cost levied on us. Please find enclosed the snapshot of the same. Still the site showsn the same display. We have already logged a complaint with the member.[protected]@oktatabyebye.com, [protected]@makemytrip.com, [protected]@makemytrip.com. Please do the needful to refund the extra amount of almost Rs5000.

Awaiting for your confirmation on the same.
Sir, I CM Thomas purchased an air e-ticket No.[protected] for my daugher through visa credit card
who working at delhi.
eTicket printed out but It is seen your condition that : the credit card used to purchase tickets online will have to be produced at the time of check-in. If the holder of the credit card is not the passenger, then the passenger should possess:
A photo copy of both sides of the credit card, which will have to be self attested by the credit card holder authorising the use of the credit card for the purchase of the ticket.
This photocopy should also contain the name of the passenger, the date of the journey and the sector on which the journey is made etc...

In this regards, it is informed you that the CREDIT CARD is a personal secret property and its PIN should be entertained to give any other body and keep it in closely very secret and not show to any other person. If I produce the photocopy of the credit card to any body; is not flash and any body can misuse the same.
So you are requested to kindly advice me any other solution (i.e. without credit card copy) so that passenger could move her journey by air i.e. boarding/ fly etc. which I booked e-ticket with my credit card. Please advice me that how could I supply the copy of credit card to other person.
I am awiting for your reply so that my daughter can move her destination without any truble.
Thanking you, yours faithfully C.M.Thomas, Credit card holder from Jabalpur. Mob. [protected]
14th August 2009

Sub : Compliant against improper/irresponsible customer care at
Mumbai Airport on 14.08.09 evening.
……………..

I had booked a ticket vide number[protected] on 7th May, 2009 from Chennai through an issuing Agent EWU/DIE by JET LITE S2 645 for 14th August, 2009 boarding from Mumbai to Coimbatore.

I reached Mumbai Airport at 17.05 hrs at the JET LITE reception counter where only one counter was functioning and other counter showed a ‘CLOSED’ board and there was a long queue at the counter. I reached the receptionist and I was asked to scan my baggages. I got it scanned by the security authorities, it took few minutes there because another customer had rushed to scan a baggage since his flight was waiting for him. He jumped the queue hence, I was made to wait. Then I rushed to the reception counter and had to again wait in the queue and when my turn came the receptionist simply said “the counter is closed, you go to the ticket counter and take another ticket for the next flight”. I pleaded to the core, she then said “just contact my manager, I cannot do anything only my Manager can help you”. Again and again, I requested the Manager, she said “I can’t do anything, nothing is possible. You can change your ticket, we can’t do anything” without even looking at my face and just ignored and walked off. The time was only 17.25 hrs then, whereas the flight was at 17.55 hrs.and preponed to 17.45 hrs. The counter staff made me run from pillar to post without even responding to me, a person who had booked a ticket with full payment two months in advance.

I am a Manager of an internationally reputed, service oriented institution, Sankara Netralaya, Chennai since last 25 years where I deal with thousands of patients everyday and I know how a customer should be dealt with. I could find, just arrogance and no proper response from your staff of such a big reputed company. I had to spend Rs.5850/- for the next flight IT3125 dt.15.08.09 of Kingfisher Airlines and also an amount of Rs.900/- towards travel expenses. My baggages were tagged by the scanning authorities, of which I have a photograph with me. My question is, Why was the baggage sent for security check if the counter was about to close? Your people should have told me then and there about my late arrival if I was late as I would have found some solution for the same as I was supposed to be present on the auspicious day i.e. Independence Day. This has brought a lot of inconvenience in my programmed schedule.

In all I have incurred a monetory loss of Rs.30, 500/- for which you have to bear and arrange for the payment to me at the earliest.
Mrs. Chandrika Krishnan
Manager – Training
Sankara Netralaya,
18, College Road,
Chennai-600 006
Tele :[protected]/28271616/
28233556/28311913
(Mo) [protected].
C/- 1. The Chief Vigilance Officer/JETLITE
2. Ministry of Civil Aviation
3. Consumer Court
4. Public Grievances Department.
CURRICULAM VITAE
SHISHIR NIGAM

Add:-645-A/24, Sector-I
Janki Vihar colony Jankipuram, Lucknow(U.P.)-226021
Contact No :- [protected]
Email: - mr.[protected]@rediffmail.com

CAREER OBJECTIVE
To establish my career in Airline Industries. Aiming for employment in the organization that is young at heart, where good work is appreciated encouraged and a mind always looking for new ideas is considered as asset in employee.

PROFESIONAL QUALIFICATIONS
Advanced Diploma in Aviation and Tourism Management from Trade Wings, Institute of Management, Luknow.

ACADEMIC QUALIFICATION
Graduation (B.Com.) from Lucknow University 2007.
Intermediate from U.P. Board in 2004.
High School from U.P. Board in 2002.

SKILLS :-Strengths
Full of confidence.
Hard Working
Result Oriented

HOBBIES :-Playing and Watching Cricket
Listening Music and Singing
Interacting with people

PERSONAL DETAILS
Father's Name : Late Mr. Mahendra Kumar Nigam
Date of Birth : August 23rd 1985
Gender : Male
Marital Status : Single
Nationality : Indian
Language Known : English and Hindi

I hereby declare that the above-mentioned information provided is correct up to my knowledge and I bear the responsibility for the correctness o the above-mentioned particulars.
Date:
Place: (SHISHIR NIGAM)
CURRICULAM VITAE
SHISHIR NIGAM

Add:-645-A/24, Sector-I
Janki Vihar colony Jankipuram, Lucknow(U.P.)-226021
Contact No :- [protected]
Email: - mr.[protected]@rediffmail.com

CAREER OBJECTIVE
To establish my career in Airline Industries. Aiming for employment in the organization that is young at heart, where good work is appreciated encouraged and a mind always looking for new ideas is considered as asset in employee.

PROFESIONAL QUALIFICATIONS
Advanced Diploma in Aviation and Tourism Management from Trade Wings, Institute of Management, Luknow.

ACADEMIC QUALIFICATION
Graduation (B.Com.) from Lucknow University 2007.
Intermediate from U.P. Board in 2004.
High School from U.P. Board in 2002.

SKILLS :-Strengths
Full of confidence.
Hard Working
Result Oriented

HOBBIES :-Playing and Watching Cricket
Listening Music and Singing
Interacting with people

PERSONAL DETAILS
Father's Name : Late Mr. Mahendra Kumar Nigam
Date of Birth : August 23rd 1985
Gender : Male
Marital Status : Single
Nationality : Indian
Language Known : English and Hindi

I hereby declare that the above-mentioned information provided is correct up to my knowledge and I bear the responsibility for the correctness o the above-mentioned particulars.
Date:
Place: (SHISHIR NIGAM)

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