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[Resolved]  Katrina's Treasures & Amazon — purchasing transactions

I purchased a Yoda doll thru Amazon.com on October 2, I was charged $49.00 however Amazon records showed no such transaction. On October 6th I contacted Amazon again, I was informed that I had not submitted the 1st transcation correctly. I submitted the original transcation for a Yoda doll @ the cost of now $48.13, this amount along with the first $49.00 were taken from my bank account.
According to Amazon no purchases were made and there is no record of the transaction.
I did receive a confirmation from Katrina's treasures #1530, I received a confirmation email from Amazon.
I have turned this entire matter over to my bank for further investigation. I was informed by Amazon that their billing dept. would also look into the matter.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  19 CommentsShareTweet

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I ordered a costume from Katrina's Treasure on October 5, 2009. I have not recieved the costume and have sent 2 emails and left a phone message. Katrina's Treasures has not responded to either. I did let them know that I need to hear from them urgently so that I can TRY to purchase the costume else where if they are not going to honor their agreement. I am going to give it one more day and then I will be taking further measures.
I had the same exact thing happen to me. I ordered items from her on October 13th and my credit card was charged that day. I even paid for priority mail shipping! It is now the 27th and I have not received my items. I have called her and sent her to e-mails and she will not respond to me. I have filed a complaint with Amazon Payments and I am disputing the charges at my credit union. I am going to make a complaint to the BBB and I am also going to inform Disney World that she is taking pictures of their merchandise in their shops and posting it online!!
I placed an online order for a Disney Tote Bag from Katrina's Treasures on Friday, October 9. 2009. I received an email confirmation that my order had been received. I have sent two emails to her inquiing about the status of my order and I have not received any information back as of yet. Today is Saturday, October 31, 2009. I have given her more than ample time to complete this transaction. I have disputed the charge on my credit card for this order.
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I do sent payment via Amazon.com to purchase an item from katrinas treasures. This was a wedding gift and when I did not receive it I emailed the seller 3 times and left 3 voice mails. I never heard back from them nor have I received the item to datel.
I wish I would have seen this comment sooner! The same thing happened to me! I ordered a muppets beaker doll for $21.34 on November 3rd, but have not received it. I also received a confirmation #1685 and a confirmation from Amazon. I sent three emails to Katrina, but she did not respond. On November 23rd I checked on my order history at Amazon and saw the transaction so I sent Amazon an email to disbute it. They sent me an email back with a number to call. The very next day, November 24th, I called. Haris, at Amazon could not find any history of the transaction!! Since Katrina would not respond and Amazon payments would not help, I turned it over to my credit card company!
I have ordered various potato head items from Katrina's Treasures and they have not arrived. I've called and e-mailed but no reply from them. Hoping to dispute the charge with Amazon and my credit card but I am not optimistic.
I ordered my item hoping well over a month ago hoping that I would get it before Christmas. I ordered right from her site and foolishly paid with a check. The check was cashed but I have not recived my item. I have called and emailed and no reponse. I am begining to wonder if the site is a scam. I will also be contacting Disney to see what they can do about this. Shame on you Katrina's Treasures. These gifts that people order are for kids!
We placed an order through her site on September 18th and sent a USPS money order the next day. We received our only email response on September 24th stating she received our money order and our shipment would be on its way soon.

Several emails and phone calls later and there are no responses... Nothing. I submitted a trace on the USPS money order and received photocopy proof that she cashed the money order on September 25th. That is considered Mail Fraud.

Now I am taking this to the Florida Attorney General's CyberFraud department. You can file a complaint here: http://myfloridalegal.com/contact.nsf/contact

And I am not stopping there...
That order was marked by the usps as delivered on October the 13th!
I ordered a Gonzo doll from Katrina's Treasures on Dec. 5th for my son as a Christmas gift. Like others on this site, the money was charged to my credit card the day I ordered it, but I never received the merchandise. I called 3 times and emailed her 3 times as well with no response. I called my credit card company to dispute the charge and they directed me to Amazon which has NO record of the trasaction. My credit card company said I would be able to file a formal dispute on Jan. 5th once 30 days had expired.
THIS LADY IS A FRAUD!!! I ordered on Dec 4 and Amazon processed my payment. I have left several several emails. She has no blocked me. Wish I would have seen these post earlier. She is a horrible lady!!!
I just wanted to update my story. I still have not received any items to date. She emailed me early yesterday morning stating she "resent" the items and if I wanted my money back to send them to her and she would refund my money. Well I was home all day and nothing was delivered (obviously). I sent her an email stating that the items still were not delivered and she responded by stating that she just checked the tracking number and it stated it was out for delivery. I sent her back an email asking for the tracking number and she has yet to respond. I think that is her deal. She sends a "confirmation number" once you have purchased but not a tracking number as most of not all legit companys do. This way she can say it was delivered according to her. I also filed a compliant with http://myfloridalegal.com/contact.nsf/contact. Good luck to everyone who was taken in by this girl. I am just sorry my nephews won't have the gifts I hope to give them.
This business is a scam! I only wished I had read all this beforehand! I ordered from here website on Dec 9th, two disney retractable fastpass holders. They were a christmas gift to a family member. As you can probably guess, i have never recieved anything. I have contacted her several times via email and phone, but had no response. It is bad enough to have someone take your money, but to do it on Christmas. I have files a complaint with Amazon payments, and am now doing so with my credit card. After that we are filing one with the Florida Attorny General office. These fake websites really need to be regulated by someone! I have orderd stuff through other "stores" that basically just go to the park and buy what you want, and have never had a problem. The Laughing place is one that we have ordered form with good results. We would have again but they were out of stock of our item. Katrina (or whatever your name is), hopefully you will have to make restitution to the people you have swindled. You are a gross person.
SO AFTER WAITING FOR OVER A MONTH FOR MY ORDER IT FINALLY ARRIVED ON CHRISTMAS EVE. BUT I WAS VERY DISAPPOINTED WHEN I REALIZED SHE HAD GIVEN ME A TINKER BELL DOLL HOUSE. TOO BAD BECAUSE I ORDERED A BUZZLIGHT YEAR COIN BANK AND A WOODY COINBANK. DO YOU THINK SHE HAS RESPONDED TO MY MULTIPLE REQUESTS TO CORRECT HER MIS SHIPMENT. NOPE!!! I JUST HOPE AND PRAY THE PUBLIC WILL STOP ORDERING FROM HER!
I'm a little nervous after reading these complaints. I placed an order 1/10/2010 and still haven't received it. I emailed her on 1/25 asking about the status because I need this for my daughters bday party next week. I stil lhaven't received a response. I will try and email her again.
Still waiting for my 3 year old Tinkerbell Dollhouse from "SANTA". Yvonne Frasca...I suggest you reorder your items somewhere else if you're wanting them for your daughters bday party!!
I as well haven't receive my order. Guess What I found her myspace and if you google her number you can find out where she lives too.

Tired of waiting for this problem to be solve?

Complain, spam subscribe them to spam...

http://www.myspace.com/katsebayworld

her myspace
http://www.myspace.com/mskitty739
facebook
http://www.facebook.com/search/?q=katrina+owen&init=quick#!/MsKitty39?ref=se...

address through googling phone

619 Orchid Ln, Altamonte Springs, FL 32714 does have KAtrina Owen name on it on google .

You know what to do!
I have contact the people that run my store and Amazon because the store was suppose to be closed the first week in Jan. Any checks received are in the mail to be returned and if you paid by Amazon please contact them for your refund. They were not suppose to be accepting payments since I closed the account and just checked with them and they have a lot of money on hold. So please go through Amazon to get your refunds.
DO NOT ORDER FROM THIS WOMAN.

I STILL HAVE RECEIVED NO REFUND. I ORDERED MY ITEMS ALMOST 2 MONTHS AGO, CALLED HER ABOUT 15 TIMES OVER THE LAST MONTH. NO RESPONSE!

STOP ORDERING ITEMS FROM HER! WHAT A SCAM!
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