[Resolved]  Kent — I was charged for a component during the warranty period.

Address:Thiruvananthapuram, Kerala

I have installed a KENT grand+ RO purifier at home. I had requested for the product at Kent's web site. Then I was contacted by a local vendor JBT Green Tech [www.jbtgreentech.com], Trivandrum. The product was bought on 7-JUL-2012. There was a replacement of Electronic choke done on 12/APR/2013. And I was charged Rs. 945.00. At that time I was told that electrical parts carry only 6 months warranty. I have the bill details with me. This agency charges Rs. 500/- per visit. Then I send an email to Kent explaining the above experience. Then they sent another service personnel from a different agency. And it seems JBT is no longer their service partner. The service personnel came and checked the product. He informed me that the TDS filter was missing in the device. Till then only JBT was providing the service. Then the new service agency installed the TDS filter and I had to pay for that too. But even after all this, we are not sure about the quality of the water. It was really good for the initial months after the device was installed. I never expected this kind of experience from a company like Kent. I think when it comes to water purifier, Its not the website or TV ads that matter to a customer, but the QUALITY OF WATER and GENUINE SUPPORT.
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Aug 13, 2020
Complaint marked as Resolved 
Feb 14, 2014
Updated by hope
Yesterday 13-FEB, a person from JBT Greentech came and handed over the cheque for the amount I was charged for replacing Electronic Ballast during the warranty period. I assume I got the payment because Kent team would have talked to the agency. I thank Kent for their action, but I had to be really spent lot of my time in raising this issue through email, phone, and through this web site.

But JBT Greentech or KENT is not saying anything about the TDS filter which was missing in the KENT purifier device when the official KENT team verified the device after my initial complaint. Kent has replaced it then, but I was charged for that.
Complaint comments 

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Kent — it is not working

respected sir our kent purifier water filter is not working we have submitted a complaint 2 times and plumber has not come yet. plz resolve our problem . we r suffreing. [protected]
dheeraj kumar h.no. 13/434. new cantt road. street no. 4L. plz resolve my problem.

Kent — Worst customer service in whole world

Dear Sir/ Madam,

I have purchased water purifier RO System manufacturer : Kent Po number :[protected]worth 14894)on 23rd May 2009. The equipment is arrived on 24th May & no person yet come to install. I have called 250 times from my office numbers / home number / mobile number & nobody has picked up the phone call. It seems that I have to personally go & bring the service person to install. Due to my limited time, I always go and purchase from their shop, I have to pay 500/= more that whatever is available in other place.

I have also purchased following within one month :-

UPS / 2 Stabilisers ( PO number[protected]/[protected] : Rs. 9979/=
2 1.5 TON LG AC (Worth 40000) : PO number[protected] : Rs 40000/=
310 Ltr Refrigerator ( PO Number[protected] : Rs 20690/=

Total approx 86000/= (EIGHTY SIX THOUSAND ONLY).

I am new to Gurgaon & ignorant about the shops here. I have paid 5 to 10% in whole & spent 20% cost on followup. So I have paid 25-30% more than any normal shop.

I have horrible experience of getting the material, installing the material. I find the Reliance digital is the worst shop in the world. All customer supports are worst. You call any time to their customer support, no body will pick up the phone. Once they get the money, they will forget you. I request each one of you in the world not to visit Reliance digital in Ambience Mall.
Service Is very Poor. my Ro is Not Working. Kindly Help
KENT is worst serviced company in the world. None of their service guys doesnt have any knowledge on their products, they are cheating customers not more than that.
Since our fate as indians written like; since our rules are allowing them to enjoy we have to struggle with this type of pathetic service... I also another victim for this.
I think god also cant change india... we are sinking country not developing country. We are comparable to pakistan not to china as well. Getting fed-up with the system... its better if time comes move out of this country to save your kids bright future.
Please provide your email. I will send the contact details to your email id.
I have shared my contact details at your email address. Actually someone from Kent, Kochi had come here and took the photo of the bills and the warranty details (probably a month back). He himself was not sure whether anything could be done. And I have not got any response after that. Actually he was unhappy with me that I paid for the component during the warranty period. And did not say anything about your service partner.
Hi Sir
we have purchased kent Grand+ on Nov 7th 2013. In 3rd week of Nov it stopped working, we called customerservice people and got it repaired they mentioned it as Loose contact. Till today we faced same problem around 6times and got it repaired getting reasons being power problem, no problem, watcher problem, fuse replacement so on. We have asked them to replace the piece if its a defective one but no one is bothered. They say its okay. we feel very bad as we have ordered for other brand water purifier and then cancelled it and preferred Kent being such a popular brand and trusting you this way. If the franchise people want to drag this way repairing until warranty expires and later leave it to our fate. Could you give us any better solution?
Dear Bandariswathi,

Thanks for providing your contact details. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards
Team Kent
Dear Bandariswathi,

As per our service department, your complaint is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent
Hi,
My name is Somdeb.

I am using KENT Water purifies for last couple of years in Bangalore, Electronic City. I purchased it from Pure Water House, Thomas Town, Bangalore.

From last year I was having lots of trouble with it, every time the service guy comes and ask me change one filter after another, and when he comes back again he asked me to change the filer what he has changed 7/8 months back. I am fade up with this.

Just yesterday again I was having trouble with the system again. The service guy came and ask me to change UV filter, then ask me to change the sediment filter. Once sediment filter is changed he was telling me you need to change the membrane filter again :(, what is has just change 8 months back.
I am sure either he is bluffing or and selling the used products to me every time, most of the time he changed the filter I was not present at home, but this time luckily I was there.

I sent him off, without changing anything and asked him the escalation points, he has given me the number of there office, the office then given the number of a person called Nagesh, Nagesh then given numer of a guy from head office name Lokesh. I spoke to Lokesh yesterday and he promised to do something, but today I am ringed so many times but he not picking up.

I think from last year I have already spent good amount of money in changing the filters and service charges almost alternate months, some that they have recoded in the service book and some are not.

I am seeing Team Kent has solved many issues for other customer, I am writing this email with that hope.

Regards
Somdeb
Dear Somdeb,

We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent
Hi Kent Team,

My issue is still not resolved. It went in to same loop and went to same service guy, who only asking to change the filters. I need some one from other center to check whether the parts supplied are genuine and up to the mark.

Please let me know the escalation point, this is not working.

Is it possible to check the details part serial no: M5882931, year of manufacturing?

Best Regards
Somdeb
I agree with gurupgcsuni, absolutely right thing you mention. Read the reviews in Mouthsut, it is horrible.

Be aware before buying Kent water purifier, I suffered a
lot. . I am not sure how the service in other locations, but my experience is
horrible with Kent, Bangalore and Pure Water House the franchise of Kent here and the guy who come for service here in Electronic city.

Even after I have escalated it to their office then head office and here. But it went into same circle. Most frustrating they
will ignore you and don’t do anything. I doubt the product supplied was genuine.


Finally I decided that I will buy a new water purifier from other company, after frustrating 3 weeks by calling them number of times and asking for help, now I am forced to drink packaged drinking water.


They think that consumer does not have any power and one customer is nothing for them, think twice before buying from KENT.
I agree with gurupgcsuni, absolutely true.


Be aware before buying Kent water purifier, I suffered a lot. . My experience is horrible with Kent, Bangalore and Pure Water House the franchise of Kent here and the guy who come for service in electronic city.
I have escalated it to their office then head office and also in the online complain
portal. But it went into same circle. Most frustrating they will ignore you and
don’t do anything. I doubt the product supplied was genuine.


Finally I decided that I will buy a new water purifier from other company, after frustrating 3 weeks by calling them number of times and asking for help, now I am forced to drink packaged drinking water.
They think that consumer does not have any power and one customer is nothing for them, think twice before buying from KENT.

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