Kent RO Complaints & Reviews

I purchased your kent ro because of your advertisment & quality assurance, but in last 3years i really find what you say & ensuring to the customer all looking false.As i have spent so, much money to maintain your kent box ( more than 25, 000) i dont understand it is problem of your poor parts or pethatic services, i just give you example of last year your authorised service provider Krish enterprise-Ahmedabad took Rs.10, 575 to just maintain your machine.every time he gives different excuses. i took contract of Rs.1, 500 on04/04/2013, same day he replaced Rs.2200 ro membarane175 frt, 12/06/2013 rs. 2400 for pump repair, Rs.350 carbon filter change, 31/01/2014 Rs.2500 r.o membrane & Rs.400 carbon filter & also added one filter out side of my.R.O Rs. 800 to save the filter of kents, then again he come to renew contract & he said that your membrane is not in working condition i.e today 24/05/2014 (total Rs.10, 575). he even not maintaing dates we have to call him then only he arrived, I dont understand that is it the company who was claiming in so much in advt. & the fact is that the parts of your ro system do not work properly even for 4months .when i have asked to krish people they were telling your water is not good. i just want to say him that dear thats why we are using RO. I have never expected this from one of the so called best purifier company of india ..

I bought KENT RO grand+ in may 2012. It worked fine 2 years. About a month ago there was some problem. I called service center, after many days of waiting and constant calling, finally the repair man arrived. He didn't know what the exact problem was but eventually replaced the adapter worth rupees 935. The very next day I started observing condensation in the unit which meant leakage. I kept calling the service center again and finally the person turns up again. He says the membrane filter needs to be replaced worth 2500. He said that's the lifetime of the machine. I'm very disappointed I bought such an expensive purifier and now I'm being told that it doesn't last long. I feel cheated by KENT and also by the service man who doesn't clearly tell me the problem. Also most of the time I'm calling the phone is switched off or busy or goes unanswered.

Ihave purchased kent pearl on 19th from ezone rajaji nagar bangalore nnobody from company turned for installation I have spoken to concern person at store They are telling today today like that. Now i want to return the product. in intial stage itself they are not responding properely how can i expect good services later.

I purchased Kent RO AMC last year in Dec 2013 in Delhi through Kent RO Systems Ltd. by paying the amount by cheque in favour of Kent RO Systems Ltd. Actually I am renewing this AMC from last 5 years without any failure. At that time, my plan was to move to Bangalore in Feb 2014, I asked if this AMC is valid in Bangalore too, Kent RO executive told me yes it is valid. I got the service by Kent engineers in Delhi but when I landed in Bangalore, Kent RO refused to provide me service against my AMC. They said AMC is valid only in Delhi. There is no written terms and condition on AMC was shared. This is totally fraud on Kent RO part. Please don't be fool by comparing Kent RO service level as other good companies like LG, Samsung maintains. Kent RO may not provide service to Kent product if you change your location along with the product.

the service man came for repairing the softner and took 1550rs for getting a damaged part of it, but it has been 20 days since and he hasn't returned yet. i request you to look over my complaint as soon as possible. and also 5 years ago we bought a kent RO purifier but was forced to replace it with some other company because of the incapability of your service men, who use to replace its original parts with some local and inefficient parts. All i am trying to say is that your service men are absolutely useless and incapable and we are highly disappointed and also our neighbours and relatives were asking reviews of your product and we were forced to mention about the poor service provided by your company which automatically had a negative effect on them. [protected]-pinky mittal [protected]-neeraj mittal

Sir, I Purchased Kent RO on 22 May 2013 from Aggrawal Motors Pul Bazar Narnaul vide bill No 430. I Shamsher singh (Mob No[protected] Vill- Neerpur Teh Narnaul DIstt- Mohindergarh (Haryana). My RO Pump of said RO system defect since last one month. I request to Mr Shakti Singh, Haryana Service provider in haryana (Mob No [protected]) and service centre Rewari on Mob No [protected] and [protected]) and also Aggrawal Motors personnely by me to rectified the defects of Kent RO but no one came till date to rcetified the defects. May I request to please instruct your concerned staff to rectified the defects at an early date. Kindly look into the matter. and a ealy action on the subject matter is requested please.

The company is a sell and stay away company. It has no service centres of its own and works on the model of outsourced service through bunch of third party entities who are interested in only fleecing money from the poor customers of Kent RO system. The company has no mechanism of fault or complaint escalation to protect the customers interests. Please look for a product with good after sales service or repent if you choose Kent.

I purchased 3 Kent ROs and 1 softner in feb 2013 and been not Installed since more than 3 months I have regularly been calling customer care and other people whose numbers are given to me by the company to get them installed but all in vain. No one is helping. Please get them installed. Its really frustrating that a customer like me who purchased 3 Kent RO and 1 softner AND is regular customer of yours is getting pathetic and NO service... Please Help Rgrds Mukesh Kaushik [protected]

I heartly request to you that my kent ro machine is not right since the beginning.I complained many times to the dealer they came and just see it never checked properly now its gurantee is over and again it is not working properly then they checked and said that 1800 cost will be charge for changing some devices in it.What is this when it was in gurantee they never checked it properly
It is from balrampur uttar pradesh
Mobile number-[protected]
Dealer number-[protected]
From
Anil kumar modi
Major chauraha
Balrampur

Dear Sir, I am a new customer of your company, and very very much disappointed from the service of your dealer. I purchased kent super star RO from Allahabad, from the dealer running GLOBAL INFO SERVICES in Allahabad for Kent RO systems. We were actually shifting to Raebareily and the dealer assured us that we can purchase the RO from him and he will arrange the Installation in Raebareily in two days. Every-time we call him, he disguise us that he is sending service boy in two hours. And its being one week and our Kent is still packed in the box.The same service your CUSTOMER CARE is providing. First of all, no one pick your toll free number, and when i called your corporate office, they give me another number to call. Its actually giving me feel, i am calling in some government customer care, actually its worst than that. You are running a Private company, and your are providing such services. Customer satisfaction, the basic of marketing strategy, and you have a lot no. o[censored]nsatisfied customer, as you can Google it on customer forum. Kindly understand, the whole thing will reflect on the name of your company. Obviously, i would never refer anyone this RO and so will do the other unsatisfied customers. I am sending the address where the RO has to be installed. And i request you to arrange something for there and do it for the sake of your company name. Contact no.[protected], [protected] C 403 Indira Nagar Colony Power house road Raebareily- 229001U.P.

Dear Sir/Madam, I Tired Register on Complain, by Customer Mobile Number but not received my Call. Very busy and not any response. So, Please my register complan. Regards, Md. Istaf Ansari Mob. : [protected] A-4, Balmiki Mohalla, Tughlakabad Village New Delhi-110044

I bought Kent Pearl Water Purifier 1and half months
before. It took two weeks to complete the installation.

Warranty Card: No warranty card found in the box. I asked for the warranty card
to Kent customer service No.
Gejalakshi told me to get Warranty Card and get delivered. So Far no
warranty card delivered.

I registered a compliant on 17 Mar 2014 that Kent is not purifying the
Water. I called Customer service again. One technican visited my house
but no improvement. Called the Customer Service again. Customer
service Bala spoke to me and arrange for Senior Technician for the
same. No updates for senior technician visit as of today. Called the
Bala and Gejalakshmi three times but no updates on service as well as
Warranty Card.

IN the middle, Water got leaked in the down of Water Purifier.
Technican came and fixed that but nothing fixed for purifier problem.

I had spent Rs.17000 to get rid of buying Water Cane. But I am
continuously Paying for Water.

Sir, Our complain no 9267 We have been without kent services for last 15 days now, and unfortunately no proper feedback has been received. your serviceman came to our house 2 times, last time yesterday at 7pm (Rintu Bera-[protected]) but did not rectify the Kent issue but instead has closed entire waterline in our kitchen and we are starving without food and water since morning. The serviceman is now not responding to phone calls. Such pathetic service we have never received from aqua guard in all 20 years we had it installed in our house. We had always been trying to call Kent for regular servicing before, which we were promised 4 times a year, but have not received even one service. As we can not live without water, we will get aqua guard installed soon, and obviously will file a consumer complain against your services. We feel disgusted to have been fooled by 18000 rupees we spent on Kent. We had bought the kent from M/s Kaunish Sales & Services, K/8 Sahapur Colony, New Alipur, Kolkata invoice no 9 dated 17-06-13, concerned person Bikram Sinha ([protected]) Ritesh Choudhary [protected] Kolkata

Dear Sir, I had purchased Kent Grand Plus Mineral RO on 08/07/2013 from Velocity Dist. Thane West Invoice No 2030 and serial Number is KR[protected]. I amm attaching invoice and Warrenty card for same. I gave complaint to service provider M/s Kripa Sidhu Entp Bhandup on 14th April 2014 for non functioning of machine via complaint no.A243 But Executive told that Sir went to Out of India for tour. After calling 3 to 4 times to call centre and Kent engineer on 18th they made temporary arrengement and told now Material is not available and blue chock need to be replace. But after that your executive (Ph No [protected]) is not responding any calls from me. Even in office when I contacted Ms.Priyanka spoken to me at [protected] on 20th April 2014 and promised that I will receive call in 10 to 15 minutes. But I had not received any call. It shows that Company Kent Ro systems Ltd is unable to provide service in Warranty period and there is no any more control on executive to provide service about your premium product. Kindly note that I am highly unsatisfied and tack back this product and return my 100% value which I had paid. Also I need compainsation of Rs.5000/ towards harrasment and uncertaninty of pure water from kent machine. Regards Tanaji [protected]

Dear Concerned,

I am a customer of Kent RO system and from 5th April it is not working and we have rasied a complaint for the same and engineer visited on 7th April but closed the issue due non availablity of parts after that delaer not picking the phone and we have tried many times to kent customer Care and no revert from them.

Please help to resolve the issue or provide the refund ASAP.

Saiyad Hasan Hasani
[protected], [protected]
97/14 Hasani Manzil, Khalis Hat,
Raebareli-229001 (UP)

I have purchased a kent grand in kolkata some time back we are having problem with the equipment, kent filter has stopped the supply of water from past one week., we have been trying to reach the kent helpline no for the past six days. They are not responding to our calls and nobody is coming to our house to repair the machine. Kindly look into the matter at the earliest... Cery pissed off with kent service. It has the most dishusting service

I got a call from AQUA Water Purifier, No.36, Hosur Main Road, Adugodi, Bangalore. MOB: [protected] claiming that they are genuine authorised dealer for KENT and they are fraudulent dealers and they cheated me with fake filter. BEWARE Of them...

Dear Its very disheartening to inform you that as being such an reputed company I thought your services would have also been very good and machine also, but its very unfortunate to inform you that neither of them are true. I have bought this RO last year and from last year there have been several problems with the RO. In Jan itself I got the filter change while it was in warranty period and I paid Rs 1200 to your representative, I asked him he told me that filter warranty is for 6 months but again if my product is in warranty it should be replaced free of cost. Now again there is some problem with the RO it has stopped working, it's really pissing me off. Pls change the machine with new machine(without any charges) or else I have to take some legal action regarding this for befooling the consumer. Holping for positive feedback.

I have a Kent water purifier model Grand +. I had lodged a complain (56219) on 01.04.2014. As per the policy the technician should attend the call within 24 hrs but in this case they came on 03.04.2014 and instead of fixing the defect they damaged the machine. That day before leaving the technician (Sanjit Dutta) promised to return back on next day ie. 4th Apr in the 1st half. Finally he didn't came even after calling to the service centre to 7 to 8 times. When I had given the call to the technician he was threatening me that no one will come and used slang languages. Kindly take necessary action on the same so that the issue gets resolved.

Its like 1 and half year ago we strted using kent ro and from that day til this present day its giving alot of problem and local coustom care there service is very poor.. so I want u to take a strict action against this as soon as possible. ..