Kent RO Complaints & Reviews

Hello everybody. Plz dont buy any product of Kent. They are cheaters. Once you buy you are trapped. They will neither change the product nor will fix its problems. I purchased Kent Grand+ RO on 4 July 2013 from a shop (Aqua Gallery) from my nearby town Lumding (Assam) because its name was appearing on the website and there was no authorised Kent shop in my town Diphu (K/A, Assam). The person Mr. Susant supplied me the RO immediately and promised me that he would provide the services whenever I required. The filter gave us water for three weeks and it stopped working on 22 July 2013. On 23 July morning I called Mr. Susant on his number [protected]. He said that he would come on 25 July because he used to go to our town every Thursday. I had no option other than waiting. But there was no sign of him on 25th. I again called him then he said that he could not come because he had some work at home he would come on next Thursday that was 1st August 2013. I requested him, pleaded him but he did not come. I had no option than waiting. Unfortunately Diphu observed bandh since the declaration of Telangana state. The condition became very bad. My family was dying for water. Earlier I had been purchasing mineral water for my ailing son but after bandh that was also not possible. So I had to borrow water from neighbors. For me and my wife we had to drink water after boiling the manual filter. Even after spending Rs. 17,700 I had not a drop of water to drink. After a week the condition became normal. I requested Susant and also his father [protected] but they clearly said that they would not come whatever I had to do I could do. So I called customer care. They gave me the number of Mr. B Mandal, RM Guwahati ([protected]). Mr Mandal gave me the number of Mr. Ahmad Zakaria, Service Head, Guwahati ([protected]). He at least talked like a helping man. He tried to solve my problem but nobody came to me. So, next I called Mr. RS Rao, Service Head All India ([protected]). From there I got good response and Mr. Susant came to me on 18 August 2012 (Sunday) after almost one month of my problem. The problem in my Kent machine was that it was not starting up because of some problem in its Adopter. Mr. Susant changed the adopter on that day and the machine started working again. But after two days I again faced the same problem. Again the machine was not starting up. It means once again there was problem in its Adopter. I again informed him on 21 August 2013 (Wednesday). He said that he was coming to Diphu the next day. I became happy that this time my problem will be solved. But he did not come. Then today on 23 August (Friday) I enquired him whether he had come. He said that he had come but he did not go to me because he had lots of work. I said that when you had to sell your product you came to me so soon and when I purchased the product from you and am facing problem for past one month then you did not come to me because you had lots of work. It means you have no care for me. I asked him whether he would come today or tomorrow and he clearly said that he would not this week. If he will come he may come only on next Thursday. Whenever I ask him to change the filter and give me a new one he says that our company does not give this facility. So i cannot change it. I can only fix the problem. Moreover, he says that I have changed your adopter once now if it is not working I am not responsible for it. I have done my duty now you will have to pay the cost of the adopter that is 1000 rupees. I called Mr. Ahmad Zakaria so that he might give some solution then he says, "Look sir, I am the only person looking after the whole Assam. You do one thing you please send your Kent to Guwahati and I'll try to get it checked somewhere." Guwahati is a half day journey from Diphu. I am in Govt Service and I don't have any leaves with me now. If I go on any other leaves like HPL or medical leave without pay it will be a loss of my two days salary as well as a wrong impression on my career because I am on probation. Now what should I do sir please give me any solution to my problem. I have spent my hard earned money to get pure water but am drinking the same water as earlier. I have spent a huge amount on this so I cannot dare to purchase another one and throw this filter on the garbage heap. My wife has developed a throat infection due to the impure water found here but I have no solution to give her pure water. I have spent lots of money on purchasing mineral water bottles and now I don't have enough money to go for it even. What should I do? I am totally cheated by this Kent filter, its dealer and its service providers. Please help me sir, please help me. I want a new filter because I have not used it even for a month in reality. I have been cheated. Plz help. J K Mishra [protected] [protected]@rediffmail.com

A Kent R O Water purifier has been installed in the Office of the Accounts Office, Ordnance Factory Dehradun. From the past one month water is leaking from the appliances and hence water is neither purifying nor storaging in the storage vessel ,simply water flows out . Despite several telephonic calls no has entertained this complaint resulting 35 staffs and officers are suffering . It seems that your services are very poor. Please send any of your sincere representatives to look into this matter for immediate resolution. Thanking you in anticipation.

i have purchased Kent RO on 4-12-12 from National Radio Gurdaspur Road Batala([protected]).It is not working since 1 month.No Warranty card had been given from the shopkeeper.I have complaint many times to shopkeeper but after 1 month the mechanic came to our house and asked membrane is damaged .He asked no warranty on membrane but it is given on the website .Please give me justice.

I have bought a Kent water purifier(grand+) on March 2013 from Venus world, Malleshwaram, Bangalore. Serial : KR[protected]. recently there was a blast in the purifier and stopped working. its been more than 10 days we have been complaining/calling on a daily basis to Venus world, but the dealer has been conveniently ignoring our complaints. then we contacted directly the customer service, who gave us a technician's number, but even the technician has been telling us that he will be coming to check soon. I think this has been the first but worst experience I have had with such reputed brands. I can never ever suggest anyone to buy Kent products. I will post this on all sites possible to create awareness and save others from getting cheated on a name of a big brand.

Dear Sir,

This sivaprasad.j, i purchases date on 01/10.2012 from the power system,vellore. I got a problem with kent but i called them on 10.07.2013 they said i will come. And they visted on 20.07.13 they they checked RO IS FAILURE AND I WILL FORGOT THE MICHINE I COME BACK EVEINING LIKE that they said. And so many of caals they attend on 29.07.13 and they changing the SECONDS ITEM. And i asked them it is the very old one how you can fixit, they arguing me it is new product. Then I FOUND THAT NOT MENTAIONED EVEN KENT NAME. THEN I SHOUTED ON THEM IT IS NOT KENT PRODUCT AND IT IS ALREADY USED SOME OTHER PARTY. FOR THAT ONE HE ASKING THE 2500Rs. Then i objected then he saying it is in under warranty i need to send this product to company so for i taken this one back to my office.Then WE WILL GET NEW ONE THEN ONLY I CAN REPLACE FREELY. IT IS EMBRASSING ME AND THAT PERSON CONTACT NO:[protected].PLZ TAKING CARE OF ME BECAUSE OF I AM USING ONLY THE KENT FOR MY HOSE IN TIRUPATHI.AND ALSO HERE..

rEGARDS,

J.SIVAPRASAD
[protected]

After installation there is water leaked inside 1st day itself and raised complaint. Customer service engineer visited and bypassed water connection from carbon candle with out any information. Very bad service provided after that service engineer didn't pick my phone call. Lucky that I have noticed that water is not passing through carbon candle.

I own a Kent RO water purifier.

While your product is good, service is worst. I noticed since last few days, taste of water is not good as well filter is making noise.

When I checked AMC documents, I noticed that AMC was done for 1 year on 06-Mar-2012 and service with filters / candles change was done on 13.03.2012. According to service contract Kent service dealer must have provided three periodical services during the contract period, but they did not provide two service which were due during July 2012 & November 2013.

I was not aware that they did not provide me service during contract period and water quality was detiriorating day by day. finally water purifier developed further snag and started noise & water tastes like tap water since last few days. Had they would have provided periodic maintenance service on time, my water purifier would not have developed snag and I could have got AMC renewed.

while health & life of mine & my family was on stake due to non maintenance of water purifier, Alex Home Appliances (dealer of Kent) has denied my reasonable demand to extend comprehensive AMC (with all spares & service) by 2 years.

I have exchanged several mails today and Mr. Anindya Bhattacharya (email id: [protected]@gmail.com) of Alex Home Appliances says "AFTER 1ST SERVICE WE WILL NOT PROVIDED ANY SERVICE DURING THE AMC PERIOD AND WE ACCEPT IT."

While this delear is not reliable & reluctant, complaint to KENT proven to be of no use.

I am feeling being cheated & taken for a RIDE. I am dependent on Mineral water bought from market and/or boiled water.

Please help me from such errant manufacturer & dealer.

Thank you
Anil

Not again...the kent ro is leaking again...I want a permanent solution to the problem...it’s been just 2 months when I last complained and was told that the machine will b working fine and today again it’s back to square one...

MY PREVIOUS COMPLAINT

We had bought Kent Grand Plus on 20th Jul 2012 through your dealer in Borivali, Mumbai- Sai Enterprises with machine’s serial no KR[protected].

Since the installation the machine has broken down very frequently. Just a few days after the installation the machine shut down , after regular followups with the dealer finally on the 3rd day the machine was working. After that 3 times the machine had a problem and after complaints lodged in your call center , the technician always turned up on the 3rd or 4th day. When it comes to drinking water which is so crucial this kind of service is unacceptable. Our earlier purifier had excellent service, all complaints were attended on the same day.We have always order bisleris and manage with a lot of difficulties.

Details of the complaints :

Ist complaint - 25th Jul 2012 with the dealer

2nd complaint - Don’t remember the date

3rd complaint - Complaint no H/713/30 on 30th Nov 2012

4th complaint - Complaint no I/1189/30 on 30th Apr 2013

On the 4th complaint, we were travelling so our neighbor attended to when the technician came. He says that the candle needs to be changed( costing INR 400) and pressure controller needs to be installed (costing INR 1250) . When we bought the machine we were told that the candle needs to be changed every 2 years and we already have a water pressure installed with our previous water purifier so the person installing Kent said that it will work fine with it. After I returned I saw that the machine still has a leakage and a lot of vibration.

In less than 10 months if the machine breaks down so frequently and we have to keep spending on such expensive parts after spending INR 15000 on your so called Sabse Shudh Pani machine. The machine is definitely defective and needs to be replaced urgently.

Have not seen such kind of customer disservice ... It’s appalling to see how much they spend on advertisements and nothing on customer service.


After my complaint on mouth shut ,a technician Sujit (who was extremely inefficient in his work and bad mouthing his own company and product) visited my place and said that the candle filter and RO membrane needs to be replaced..I was furious after paying for a part replacement just 2 months back, I was in no mood to keep spending every few months and that for a machine which was barely a year old. I spoke to Mr. Gupte who is apparently head of customer services in Mumbai but who is completely non-customer oriented said neither machine will be replaced and nor money will be refunded. I reiterated that not all Kent machines could have a problem but probably mine could be a manufacturing defect and I was not ready to spend more money on a faulty machine.He was rude and non-sympathetic to the customer's need. After which speaking to one Ms Anchal in their Noida office also didn't yield any fruitful results. I must say my 1 year experience with KENT was atrocious , pathetic , ugly. A company with inefficient product, incapable employees and pathetic service. NEVER EVER BUY ANY KENT PRODUCT

I have buy Kent RO. But in 6 months before in warranty period, its choke has failed and not work 'kent ro'. We have call to service man to replace it.It has send choke to company for replacement,but company has cancelled the complaint and not give any reason to cancelled complaint, and company not return my choke.
so i advice to user not buy kent ro, its service is very bad your money and time. please recommend to by any other company product.

Kent providing no service . Also they played with the health by removing one of the inside filter without letting us know.

Summary :
I gave complaint to Kent RO because the filtered water was not coming out of the machine. Someone from Swami enterprises (they have outsourced the maintenance service to them) came and he removed one of the UF membrane filter without letting us know. That means the filtered water of degraded quality. In the next service when I called up again, found that out that he had bypassed this filter. He also agreed that he had done that. That is shear cheating.
Complaint# D/529/21

I have given another complaint because water flow had stopped again. 4 days back Vinay Shukla from Kent service called me and I told him to come next morning Saturday before 10.30AM. He did not turn up and when i inquired kent customer care on Tuesday (july 9 2013), found out that Vinay Shukla had closed the case saying customer was not available.
Complaint# I/108/03

1. It takes longer to get a proper service.
2. We are forced to use Tap water to drink in this rainy season
3. Even after constant followups, we are not getting a service. Its stressful to followup with them.
4. They played with the health by removing one of the filter (UF membrane filter) and without letting us know. So they have not been able to service it proper.
I have a AMC (Annual Maintenance Contract) also.
Either they fix it completely / if not give a replacement / if not give money back and I would buy another brand.

Dear Sir/Madam,
I purched a Grand+ RO from MEGA MARKETERS Dhanbad,Jharkhand on 1-7-13 who is your authorised distributer also.From the next day it is not working.Service man came and find lot of problem in the machine.they assured me to replace this.I made more than 50 phone calls to them.But every time they are making different execuses till now (5-7-13). Kindly look into the matter keeping in view of a customer's suffering.

I bought a kent RO water purifier two years ago. I need to service it very frequently. One or the other part becomes faulty and I need to replace it very often. Unfortunately, the issues started after my warranty period got over, and I have been charged high for the replacements. Now, the system is not working. The water is going out continuously and it is not getting filled. I replaced the filters last Feb and with in 4 months, it needs another service. Whenever I call the service people, they say they would send the person. It is the same replay everyday and the problem is not solved. This is really irritating. Now, I regret for buying Kent system.

I have bought kent Pearl Water Purifier on 20/07/2012 from Kent RO Systems Ltd.

Invoice No: 0104
Model - KR[protected]

From FIRE TECHNOLOGIES INDIA(P) LTD ADDRESS-3/171 Rajiv Gandhi Salai Mettukuppam,Chennai

I have paid 16650rs for this. But the item is not working satisfactorily. I have been facing problem with my device from the very first beginning.Either water leaks down from the filter or water comes in drops. It’s taking lot of hours to fill.We made complaint .first few times they attended our calls and fixed the problem. But just in few days the same problem is repeating.They asked to replace the membrane . We did that also. But still the problem is continuing.We are still in the warranty period but already they asked money for doing service.

We paid 200rs once. Next time again when problem came they asked 400rs for service.They said it’s valid for 3 months .We paid 400 on 8/4/2013. They fixed the problem but again in 2 weeks problem started. Since april we getting water can from outside.If we call for service they saying they will come only if we give money for service.They not giving proper response ,not attending our calls. The customer service people are doing nothing but delaying the response in order for the warranty period to get over.

They give me useless excuses

We are very dissatisfied with the product performance and seriously demand that an appropriate action be taken in order to replace the RO system currently used by us.We cannot continue to use this faulty RO system.
This is our first experience with KENT and we are really very sorry to say that it is very disappointing.
We'll never recommend KENT RO system to anybody.

We expect a proper and quick action from KENT service providers regarding this matter.

I hereby request to take harsh action against Kent RO company. I want my money back so that I can get new machine from other provider.

C.MANNU

[protected]

8/4 T.M.MAISRTY STREET,THIRUVANMIYUR

TAMILNADU

CHENNAI 41

I suraj sharma here by informing you that i have
purchased Kent grand+ mro on date 9/12/2011, machine no- KR[protected],
we are consecutively facing problem in the maintanence of kent there
is formation of vapours and leakage of water every now n then, during
the guarentee period also it happend but the person who use to visit
for service clean it n always say that its all right , and as the
guarentee period over they are saying you hav to change the adapter /
water machine if this was the reson then why did'nt they took action
during guarentee period, now they are not even responsible to receive
our calls then to whome we shall address, the service provided n the
inconvinence caused is not at all regreted, we are very unsatisfied
with it, now every time for the service they are charging huge but
every time the problem remains the same and we cannot give such amount
for service every month, if this case remain same the sevice amount
will exceed the purchase value then there is no sense to buy kent, if
the machine having problem it shud be replaced within the guarentee
period.

From-
Bachharaj Shriram Sharma
Sai Platinum
Pimple Saudagar,
Pune-411027
Mo.[protected]

hi i have purchased KENT RO on 25FEB2011 after free service 1yr in 10jun2012 i have gone for ab AMC VENCY ENTERPRISE in tambaram as suggested by kent office chennai for every service i have call and after 1 week they come for service,now for last service has to done on 10JUN13 and still no body turnup since raised a complaint to concern also kent product is good but service is worst.bcoz of this iam buying water in retail only even thought having kent bcoz of non servicing and water taste is poor.so many times complaint no use against this service franchaise

please be aware before buying kent bcoz sevice is worst in free service and amc also.

Regards
Srinivasan

I have purchased Kent Gran plus on 24th July 12.
Just after 2 months of purchase, the pump of machine stopped working. I called some 20 times to the service center then the technician reached.He replaced the pump but was not in the condition to give me the explanation about the problem in damaged pump.
Then after sometime, the machine started overflowing due to which i had to keep the machine off for 15 days. I again called some 10 time to make the technician available to look into the issue. Technician did some goo[censored]p in the machine again and the machine started again. Just after two days of repair, machine again caused overflow. This time i was not having the energy to call 10 to 20 time to the service center. After this issue, my job was to switch off the machine once it is full with water, consume the water and switch the machine again. This goes for a long time. Suddenly one day it started working normally automatically by god grace. Before one completion of year, i called technician to check my machine and he said everything is working fine as of now. Just after 1 month of expiration of warranty, The flow of water suddenly stopped. Again i called many times to the service center and after calling 5 to 6 time, technician reached. He changed the valve and asked for 500 bucks which includes valve charge plus service charge.
after 5 days of valve issue, again machine stopped giving the water flow. Again i called the technician and by god grace he reached. This time he said RO is not working due to membrane chocked. i was pissed off again. I asked them to change it but they took some 7 days to change the membrane saying stock is not available. They again charged for the membrane.
Now i am looking for AMC for the machine and the company is giving me lot many terms and conditions for AMC also.
I am fed up of this Kent water purifier.
now i realized that either kent gave me defective machine or this is the quality of kent.
To all the people who are planning to buy anything from Kent, please search for other option, KENT doesnt have any quality control or quality products. I dont want you guys to suffer how i suffered.

SIR WE HAVE PURCHASED KENT RO WATER PURIFIER FOR AMOUNTING Rs 30000=00 FROM EKJOT ENTER PRIES BAKSHI NAGAR JAMMU ON 03/03/2013 FOR OUR TROOPS BUT IT WILL BE NOT WORKING LAST ONE MONTH AFTER MANY TIMES TO INFORM THEM NO ANY SERVICE WILL BE PROVIDED. SO PLEASE TAKE ACTION REGARDING THIS MATTER OUR BATTALION IS DEPLOYED IN INTERNATIONAL BORDER WITH PAKISTAN AT SAMBA JAMMU AND KASHMIR. AND TROOPS FACING VERY BAD HEALTH AND ITS RESPONSIBILITY WILL GO ON KENT FIRM SO PLEASE TAKE ACTION IMMEDIATELY
THANK
KULDEEP RAUTELA
9 BN BSF
SAMBA JAMMU
rautela.[protected]@yahoo.com
[protected]

Hello , I purchased Kent Grand + a few days back .
Soon after the installation , we found that the reject pipe was disposing water even when the RO was full and switched off . the reject pipe was draining as much as 5-10 litres of water even in swicthed off condition . We complained at least twice to the customer care .
The KENT gurgaon service team has a pathetic attitude towards the customer and certain guy JOGINDER overlooked the issue terming it as normal . When we threatened to record his statement on our mobile , he told that this draining of reject pipe is not normal . However when we asked him to call his manager Vinod Gupta to tell him the details of the issue , he again changed his stance stating that RO is working fine .
Imagine this level of terrible/hopeless service , within 4 days of buying the KENT machine . We had bought KENT thinking that we would receive an excellent product and after sales service , but it seems KENT gurgaon service team is hell bent in spoiling all of that .
Since we had just purchased the product 4 days back , we wanted a complete change of this faulty piece , which was refused by the service team .

there was a leakage in filter and we called service guy from kent named GAurav sector-4 gurgaon. he came and changed 2 filters and one more part.
1. there was no date or anything printed on filters.
2. the drainage of waste water has gone 5 times of filtered water.
3. we want someone else senior to come and see as we doubt his service.
as we are working so the service guy is not ready to come before 9am and after 7pm..Also he is saying that service charges will again will be charged if we wont call him in another 10 days.

I don't understand the type of service and spare parts such a big company is gving to us.

want someone else to come and check our RO after 7 pm.

I have purchased KENT WATER PURIFIER (GRAND+) on 10/10/2012 from the dealer k.s.enterprises aurangabad.and my purifier stopped working
on 25/05/2013.and i called the dealer for the service.but despite of coming two times the problem isn't been solve.and now they are not responding the call.and if they receive the call they are giving useless answers.HOPE FOR A POSITIVE RESPONSE.THANK YOU