Kent RO Complaints & Reviews

I have purchased Kent Gran plus on 24th July 12.
Just after 2 months of purchase, the pump of machine stopped working. I called some 20 times to the service center then the technician reached.He replaced the pump but was not in the condition to give me the explanation about the problem in damaged pump.
Then after sometime, the machine started overflowing due to which i had to keep the machine off for 15 days. I again called...

SIR WE HAVE PURCHASED KENT RO WATER PURIFIER FOR AMOUNTING Rs 30000=00 FROM EKJOT ENTER PRIES BAKSHI NAGAR JAMMU ON 03/03/2013 FOR OUR TROOPS BUT IT WILL BE NOT WORKING LAST ONE MONTH AFTER MANY TIMES TO INFORM THEM NO ANY SERVICE WILL BE PROVIDED. SO PLEASE TAKE ACTION REGARDING THIS MATTER OUR BATTALION IS DEPLOYED IN INTERNATIONAL BORDER WITH PAKISTAN AT SAMBA JAMMU AND KASHMIR. AND TROOPS FACING VERY BAD HEALTH AND ITS RESPONSIBILITY...

Hello , I purchased Kent Grand + a few days back .
Soon after the installation , we found that the reject pipe was disposing water even when the RO was full and switched off . the reject pipe was draining as much as 5-10 litres of water even in swicthed off condition . We complained at least twice to the customer care .
The KENT gurgaon service team has a pathetic attitude towards the customer and certain guy JOGINDER...

there was a leakage in filter and we called service guy from kent named GAurav sector-4 gurgaon. he came and changed 2 filters and one more part.
1. there was no date or anything printed on filters.
2. the drainage of waste water has gone 5 times of filtered water.
3. we want someone else senior to come and see as we doubt his service.
as we are working so the service guy is not ready to come before 9am and...

I have purchased KENT WATER PURIFIER (GRAND+) on 10/10/2012 from the dealer k.s.enterprises aurangabad.and my purifier stopped working
on 25/05/2013.and i called the dealer for the service.but despite of coming two times the problem isn't been solve.and now they are not responding the call.and if they receive the call they are giving useless answers.HOPE FOR A POSITIVE RESPONSE.THANK YOU...

Hi, I am totally fed up with Kent Service Center (Power Systems) in Vellore, Tamilnadu. I have been repeatedly calling them for service, but the service provider Mr. Vithyanandhan is not fit for anything. He never picks up the call and the response is very poor. He always replies very harshly and is not bothered at attend the complaint.

Kindly look into this otherwise he will spoil Kennt name throughout the City due to his...

These guys are completely frauds and are making money by cheating the clients.

I had recently shifted my home from Noida to Delhi and had called Kent RO to come and install the system. After registering the customer service request, they told me they will send a guy to my house at 8pm. I got a call at 7:45pm from a man named Salwar who claimed he was from Kent and will be coming to install the Kent system. He installed the...

With regrett I need to state that I am using a Kent Product & get it installed from a source authorised by Kent i.e Euro care, being a consumer I took all precautions for not being cheated for any duplicacy product which eventually happened with me.


Not only I have been given a duplicate product but the strange thing is that nobody is taking this case seriously, only mails are being exchanged and several calls...

Hello,
I purchased Kent Maxx product in October 2012.
Purifier is stop working from last week, i am trying to call several time to Distributer and customer care, both are refusing to service the purifier.
Kent Website and warranty card is also not giving proper information on service centre.
I got hold of Kent Sales manager he is also not giving proper answer.
Please let me know want i can do?
br...

Respected Sir/Madam,
Calling at at toll-free number in HINDUSTAN TIMES of KENT RO Company, we have placed an order for a KENT RO GRAND PLUS WATER PURIFIER on 5th May 2013 to East Delhi Executive MR. MANOJ([protected]). The next day only their salesman MR. PRADEEP TYAGI was at our house to place it on . He informed us that they were giving us the KENT RO at Rs. 15,900 which was the lowest price throughout the market, as they were giving...

I have Purchase Kent . Sr.No KR90902205 .I have problem in alarm and request for rectify the problem at kota service centre [protected] at advantage he has changed RO Set Complete
A/Carbon and issues invoice1002 dated 01.05.2013 rs 3370. but problem the alarm not rectify .I have again complain 16.05.13 but the serviceman failed to rectify this problem I have contact the company number[protected],[protected],[protected],[protected]...

Dear Sir,

This is to bring to your notice the pathetic service received from kent. We have bought Kent RO water purifier almost a year back and during this January 2013 the product was not working and the filter was changed and a new one was fixed. We had to pay for the new spare part. Again in April 2013 the same got defective again and we were advised by the kent service guy to change the same once again22531866
...

I bought a Water purifier, make KENT RO, model - Pearl and found that mosquitoes enter in the purified water storage tank. Almost every 2-3 days water has to be thrown due to presence of dead mosquitoes in it. When contacted the dealer from whom this unit was bought, he simply reacted by saying that this model has this issue but cannot be resolved. Showed his helplessness and stopped responding.
Had made several written complaints...

SIR I PURCHASE KENT RO SYSTEM FROM M/S TELEPURIFER SYSTEM NEAR GHORA WALA CHOWK BATHINDA VIDE BILL NO.3899 DT.30/05/12. FROM FIST DAY THE SYSTEM IS NOT WORKIN PROPERLY.WE BRING IN NOTCE FO DIST.MANY TIMES BUT NO ACTION WAS TAKEN HE FARWARD COMPLAINT TO AERA MANAGER SH.MAAN SINGH BUT TILL DATE NO ACTION IS TAKEN.SO PLEASE DO TEHE NEEDFUL.
OUR ADDRESS IS G.S.BHASIN GANDHI MARKET BATHINDA
MOBILE NO.[protected]....

i bought a tap water purifier of your company and took the no. of service provider from helpline after 10 repeated calls and spread over the time span of 4 days ,he attended and refused to admit as a service provider. i would suggest that kindly remove his number from your helpline as it gives bad reputation to your company . people dnt prefer to buy your product as their r no service providers kindly look into my complaint [protected]...

Respected Sir/Madom,

I have purchased one Kent R O on dated 12/04/2013, after 2 days R O stoped working. I contact to the Dealer rearding my problem, so he replied me he can not do any thing, weather i can do any thing. I also contact to KENT R O Head Office in Noida, but KENT R O System were not taking my complaint, they replied me that, "I need to contact to the dealer. when i contact to dealer, than the dealer said...

I had purchased Kent RO Grand Plus on 01 Jul 12 from Croma Greater Noida.with Ser No KR[protected]. The system was installed on 04 Jul 12. n The first service was carried out on 22 Mar 13 and on 20 Apr the system stopped functioning> I gave a complaint to the customer care executive on the same day and was given the complaint No 603724> Since than I am running from pillar to post and despite repeated tele calls and emails to the...

we bought kent grand + on 7th April 2012 and by 5th April 2013 we found that its adapter is getting over heated and so it water and finally there was no purified water coming........next day we logged complain..since our warranty was about to expire we requested lady on desk from Global distributors told that she would be sending someone to check it and took our new address and everything but no one turned up. on 9th April 1 check was doen...

This is regarding the kent RO water purifier (KENT GRAND+) we bought on 5th April 2012, sales guy told us that it can purify water with TDS upto 50-60 post filteration..... Now on 5th April 2013 our purifier stopped working, adapter was super hot and i called the customer care executive the lady on-call told that she is going to send someone on saturday, we spent whole weekend sitting at home waiting for the guy from kent to come and resolve...

Purchased Kent RO Pearl on 11 Sep 2012 from Riya Impex Pvt. Ltd. Purchase details: Invoice: 2426 Supplier Ref: CMP-1233, DT.10.09.12 and this product got installed by Siraj. Issue: Water taste is not good and to get 8 lts of water it takes 4 hours + and wasting more than 80 ltrs of water. Since February I''m facing issue and problem not resolved. Engineer visited on 17 Feb 2012 did something and issue persisted and he charged Rs.35...