Kent RO Complaints & Reviews

I have bought kent Pearl Water Purifier on 20/07/2012 from Kent RO Systems Ltd.

Invoice No: 0104
Model - KR[protected]

From FIRE TECHNOLOGIES INDIA(P) LTD ADDRESS-3/171 Rajiv Gandhi Salai Mettukuppam,Chennai

I have paid 16650rs for this. But the item is not working satisfactorily. I have been facing problem with my device from the very first beginning.Either water leaks down from the filter or water comes in drops. It’s taking lot of hours to fill.We made complaint .first few times they attended our calls and fixed the problem. But just in few days the same problem is repeating.They asked to replace the membrane . We did that also. But still the problem is continuing.We are still in the warranty period but already they asked money for doing service.

We paid 200rs once. Next time again when problem came they asked 400rs for service.They said it’s valid for 3 months .We paid 400 on 8/4/2013. They fixed the problem but again in 2 weeks problem started. Since april we getting water can from outside.If we call for service they saying they will come only if we give money for service.They not giving proper response ,not attending our calls. The customer service people are doing nothing but delaying the response in order for the warranty period to get over.

They give me useless excuses

We are very dissatisfied with the product performance and seriously demand that an appropriate action be taken in order to replace the RO system currently used by us.We cannot continue to use this faulty RO system.
This is our first experience with KENT and we are really very sorry to say that it is very disappointing.
We'll never recommend KENT RO system to anybody.

We expect a proper and quick action from KENT service providers regarding this matter.

I hereby request to take harsh action against Kent RO company. I want my money back so that I can get new machine from other provider.

C.MANNU

[protected]

8/4 T.M.MAISRTY STREET,THIRUVANMIYUR

TAMILNADU

CHENNAI 41

I suraj sharma here by informing you that i have
purchased Kent grand+ mro on date 9/12/2011, machine no- KR[protected],
we are consecutively facing problem in the maintanence of kent there
is formation of vapours and leakage of water every now n then, during
the guarentee period also it happend but the person who use to visit
for service clean it n always say that its all right , and as the
guarentee period over they are saying you hav to change the adapter /
water machine if this was the reson then why did'nt they took action
during guarentee period, now they are not even responsible to receive
our calls then to whome we shall address, the service provided n the
inconvinence caused is not at all regreted, we are very unsatisfied
with it, now every time for the service they are charging huge but
every time the problem remains the same and we cannot give such amount
for service every month, if this case remain same the sevice amount
will exceed the purchase value then there is no sense to buy kent, if
the machine having problem it shud be replaced within the guarentee
period.

From-
Bachharaj Shriram Sharma
Sai Platinum
Pimple Saudagar,
Pune-411027
Mo.[protected]

hi i have purchased KENT RO on 25FEB2011 after free service 1yr in 10jun2012 i have gone for ab AMC VENCY ENTERPRISE in tambaram as suggested by kent office chennai for every service i have call and after 1 week they come for service,now for last service has to done on 10JUN13 and still no body turnup since raised a complaint to concern also kent product is good but service is worst.bcoz of this iam buying water in retail only even thought having kent bcoz of non servicing and water taste is poor.so many times complaint no use against this service franchaise

please be aware before buying kent bcoz sevice is worst in free service and amc also.

Regards
Srinivasan

I have purchased Kent Gran plus on 24th July 12.
Just after 2 months of purchase, the pump of machine stopped working. I called some 20 times to the service center then the technician reached.He replaced the pump but was not in the condition to give me the explanation about the problem in damaged pump.
Then after sometime, the machine started overflowing due to which i had to keep the machine off for 15 days. I again called some 10 time to make the technician available to look into the issue. Technician did some goo[censored]p in the machine again and the machine started again. Just after two days of repair, machine again caused overflow. This time i was not having the energy to call 10 to 20 time to the service center. After this issue, my job was to switch off the machine once it is full with water, consume the water and switch the machine again. This goes for a long time. Suddenly one day it started working normally automatically by god grace. Before one completion of year, i called technician to check my machine and he said everything is working fine as of now. Just after 1 month of expiration of warranty, The flow of water suddenly stopped. Again i called many times to the service center and after calling 5 to 6 time, technician reached. He changed the valve and asked for 500 bucks which includes valve charge plus service charge.
after 5 days of valve issue, again machine stopped giving the water flow. Again i called the technician and by god grace he reached. This time he said RO is not working due to membrane chocked. i was pissed off again. I asked them to change it but they took some 7 days to change the membrane saying stock is not available. They again charged for the membrane.
Now i am looking for AMC for the machine and the company is giving me lot many terms and conditions for AMC also.
I am fed up of this Kent water purifier.
now i realized that either kent gave me defective machine or this is the quality of kent.
To all the people who are planning to buy anything from Kent, please search for other option, KENT doesnt have any quality control or quality products. I dont want you guys to suffer how i suffered.

SIR WE HAVE PURCHASED KENT RO WATER PURIFIER FOR AMOUNTING Rs 30000=00 FROM EKJOT ENTER PRIES BAKSHI NAGAR JAMMU ON 03/03/2013 FOR OUR TROOPS BUT IT WILL BE NOT WORKING LAST ONE MONTH AFTER MANY TIMES TO INFORM THEM NO ANY SERVICE WILL BE PROVIDED. SO PLEASE TAKE ACTION REGARDING THIS MATTER OUR BATTALION IS DEPLOYED IN INTERNATIONAL BORDER WITH PAKISTAN AT SAMBA JAMMU AND KASHMIR. AND TROOPS FACING VERY BAD HEALTH AND ITS RESPONSIBILITY WILL GO ON KENT FIRM SO PLEASE TAKE ACTION IMMEDIATELY
THANK
KULDEEP RAUTELA
9 BN BSF
SAMBA JAMMU
rautela.[protected]@yahoo.com
[protected]

Hello , I purchased Kent Grand + a few days back .
Soon after the installation , we found that the reject pipe was disposing water even when the RO was full and switched off . the reject pipe was draining as much as 5-10 litres of water even in swicthed off condition . We complained at least twice to the customer care .
The KENT gurgaon service team has a pathetic attitude towards the customer and certain guy JOGINDER overlooked the issue terming it as normal . When we threatened to record his statement on our mobile , he told that this draining of reject pipe is not normal . However when we asked him to call his manager Vinod Gupta to tell him the details of the issue , he again changed his stance stating that RO is working fine .
Imagine this level of terrible/hopeless service , within 4 days of buying the KENT machine . We had bought KENT thinking that we would receive an excellent product and after sales service , but it seems KENT gurgaon service team is hell bent in spoiling all of that .
Since we had just purchased the product 4 days back , we wanted a complete change of this faulty piece , which was refused by the service team .

there was a leakage in filter and we called service guy from kent named GAurav sector-4 gurgaon. he came and changed 2 filters and one more part.
1. there was no date or anything printed on filters.
2. the drainage of waste water has gone 5 times of filtered water.
3. we want someone else senior to come and see as we doubt his service.
as we are working so the service guy is not ready to come before 9am and after 7pm..Also he is saying that service charges will again will be charged if we wont call him in another 10 days.

I don't understand the type of service and spare parts such a big company is gving to us.

want someone else to come and check our RO after 7 pm.

I have purchased KENT WATER PURIFIER (GRAND+) on 10/10/2012 from the dealer k.s.enterprises aurangabad.and my purifier stopped working
on 25/05/2013.and i called the dealer for the service.but despite of coming two times the problem isn't been solve.and now they are not responding the call.and if they receive the call they are giving useless answers.HOPE FOR A POSITIVE RESPONSE.THANK YOU

Hi, I am totally fed up with Kent Service Center (Power Systems) in Vellore, Tamilnadu. I have been repeatedly calling them for service, but the service provider Mr. Vithyanandhan is not fit for anything. He never picks up the call and the response is very poor. He always replies very harshly and is not bothered at attend the complaint.

Kindly look into this otherwise he will spoil Kennt name throughout the City due to his poor Service.

My name is Rajamanickam and contact number is [protected].

These guys are completely frauds and are making money by cheating the clients.

I had recently shifted my home from Noida to Delhi and had called Kent RO to come and install the system. After registering the customer service request, they told me they will send a guy to my house at 8pm. I got a call at 7:45pm from a man named Salwar who claimed he was from Kent and will be coming to install the Kent system. He installed the system and did some checks and left without giving us a bill. His name was Salwar and his number was [protected].

Few minutes later (Exactly after this guy leaves at 8:30 pm) I got a call from Kent saying they will send a guy but when i informed them about Salwar they started accusing me of deliberately calling another technician over. I repeatedly informed that I had ONLY called Kent RO. How can a man come to a woman's house like this saying he was Kent, getting my number and coming at the EXACT TIME the Kent RO guy was supposed to come?????

To top all this when I called to say that my Kent system is not working today I am told that a complaint is registered against me for calling an outside repair guy. This is completely UNETHICAL ON KENT and just HORRIBLE treatment when I had ONLY CALLED Kent team.

VERY UPSET WITH THIS BEHAVIOUR! This completely improper behavior on behalf of Kent systems. Plus when I am trying to call the branch manager - Mr.Anil, his phone is kept switched off. So no one is coming to repair my system!

My warning, Pureit or any other system is better to this. My parents have never had to face this with other brands they are using at home. Definitely changing my RO now.

With regrett I need to state that I am using a Kent Product & get it installed from a source authorised by Kent i.e Euro care, being a consumer I took all precautions for not being cheated for any duplicacy product which eventually happened with me.


Not only I have been given a duplicate product but the strange thing is that nobody is taking this case seriously, only mails are being exchanged and several calls made to Mr. Rohit either went unattended or he is handing over his phone to somebody else as he know my case and doesn't want to provide any solution.


I have been cheated by Kent by providing a duplicate product and soon want the replacment.

Purchase details : Invoice # 205469 dt 29.07.2012

Hello,
I purchased Kent Maxx product in October 2012.
Purifier is stop working from last week, i am trying to call several time to Distributer and customer care, both are refusing to service the purifier.
Kent Website and warranty card is also not giving proper information on service centre.
I got hold of Kent Sales manager he is also not giving proper answer.
Please let me know want i can do?

Thank You
Shrikant

Respected Sir/Madam,
Calling at at toll-free number in HINDUSTAN TIMES of KENT RO Company, we have placed an order for a KENT RO GRAND PLUS WATER PURIFIER on 5th May 2013 to East Delhi Executive MR. MANOJ([protected]). The next day only their salesman MR. PRADEEP TYAGI was at our house to place it on . He informed us that they were giving us the KENT RO at Rs. 15,900 which was the lowest price throughout the market, as they were giving us the machine directly from the company itself without any involvement of the so called dealer. MR. TYAGI even gave us the guarantee of price for 1 month. We have placed a KENT RO , but after 2 days we came to know that t here were dealers who were providing us the same model at just Rs. 12,500 , Rs. 12,700 or so. Sir, may I know why this kind of price difference is there?
And moreover when I questioned the same to MR. TYAGI, he gave us irrelevant excuses and even stepped back from his promise of price guarantee. When we further asked him about it, when he visited our home to take away our old machine at just Rs. 500/- whose actual price would be Rs. 1200/-, he started misbehaving with us.
He abused so badly in front of the ladies of our house.
Moreover he blackmailed us that he will call his local “GUNDA GANG” people and thus will make our living in this city difficult.
standing in a civilized society he spoke so much of non-sense and abused in such a bad way that I can’t even describe that to you.
Is it a correct or civilized way to attend a customer? Why is there such a fraud? Why there is such a huge difference in prices.
Now I request you to give me full compensation of Rs. 15,900/- from KENT RO COMPANY and a punishment to MR. PRADEEP TYAGI as he socially abused us.
COMPLAINANT- NITIKA DARA([protected])

I have Purchase Kent . Sr.No KR90902205 .I have problem in alarm and request for rectify the problem at kota service centre [protected] at advantage he has changed RO Set Complete
A/Carbon and issues invoice1002 dated 01.05.2013 rs 3370. but problem the alarm not rectify .I have again complain 16.05.13 but the serviceman failed to rectify this problem I have contact the company number[protected],[protected],[protected],[protected] but problems not rectify. I have also again paid rs 1200 on date 16.05.2013.

Dear Sir,

This is to bring to your notice the pathetic service received from kent. We have bought Kent RO water purifier almost a year back and during this January 2013 the product was not working and the filter was changed and a new one was fixed. We had to pay for the new spare part. Again in April 2013 the same got defective again and we were advised by the kent service guy to change the same once again22531866
and was also charged for the same again in April 2013.

I request you to look into this as the spare part installed seems to be of poor quality and we have been charged twice in a span of three months which is not acceptable

I request urgent action again this and to refund the money charged in April 2013 due to the poort quality product installed .

Looking forward for urgent action and a line of confirmation. Else we may have to escalate this further.

Regards
Krishna Kumar
[protected]

I bought a Water purifier, make KENT RO, model - Pearl and found that mosquitoes enter in the purified water storage tank. Almost every 2-3 days water has to be thrown due to presence of dead mosquitoes in it. When contacted the dealer from whom this unit was bought, he simply reacted by saying that this model has this issue but cannot be resolved. Showed his helplessness and stopped responding.
Had made several written complaints on the Company's website but no solution has been made. Fear of a water borne disease.

SIR I PURCHASE KENT RO SYSTEM FROM M/S TELEPURIFER SYSTEM NEAR GHORA WALA CHOWK BATHINDA VIDE BILL NO.3899 DT.30/05/12. FROM FIST DAY THE SYSTEM IS NOT WORKIN PROPERLY.WE BRING IN NOTCE FO DIST.MANY TIMES BUT NO ACTION WAS TAKEN HE FARWARD COMPLAINT TO AERA MANAGER SH.MAAN SINGH BUT TILL DATE NO ACTION IS TAKEN.SO PLEASE DO TEHE NEEDFUL.
OUR ADDRESS IS G.S.BHASIN GANDHI MARKET BATHINDA
MOBILE NO.[protected].

i bought a tap water purifier of your company and took the no. of service provider from helpline after 10 repeated calls and spread over the time span of 4 days ,he attended and refused to admit as a service provider. i would suggest that kindly remove his number from your helpline as it gives bad reputation to your company . people dnt prefer to buy your product as their r no service providers kindly look into my complaint [protected]

Respected Sir/Madom,

I have purchased one Kent R O on dated 12/04/2013, after 2 days R O stoped working. I contact to the Dealer rearding my problem, so he replied me he can not do any thing, weather i can do any thing. I also contact to KENT R O Head Office in Noida, but KENT R O System were not taking my complaint, they replied me that, "I need to contact to the dealer. when i contact to dealer, than the dealer said ask to company, and when i contact to company they told ask to dealer. Dealer also not provided me the guarntee card of my KENT R O.
please give guidence and solution that what should i do.


Thanx and Regard
Umesh C Dubey
[protected]

I had purchased Kent RO Grand Plus on 01 Jul 12 from Croma Greater Noida.with Ser No KR[protected]. The system was installed on 04 Jul 12. n The first service was carried out on 22 Mar 13 and on 20 Apr the system stopped functioning> I gave a complaint to the customer care executive on the same day and was given the complaint No 603724> Since than I am running from pillar to post and despite repeated tele calls and emails to the service centre customer care executive I am yet to have someone come to rectify the fault in my system. I am shocked at the response of the service provider and now feels that i have been cheated. Every time I am told the service engineer will visit today which has not come till date. I am without filtered water for last 96 hrs and my problem is not being heard. Kindly help me out and send your service engineer to rectify the fault. I will like to advise that in case service is not prompt a person will think many times for AMC
H K Puri
Greater Noida