Kent RO Complaints & Reviews

Hi, I am totally fed up with Kent Service Center (Power Systems) in Vellore, Tamilnadu. I have been repeatedly calling them for service, but the service provider Mr. Vithyanandhan is not fit for anything. He never picks up the call and the response is very poor. He always replies very harshly and is not bothered at attend the complaint.

Kindly look into this otherwise he will spoil Kennt name throughout the City due to his poor Service.

My name is Rajamanickam and contact number is [protected].

These guys are completely frauds and are making money by cheating the clients.

I had recently shifted my home from Noida to Delhi and had called Kent RO to come and install the system. After registering the customer service request, they told me they will send a guy to my house at 8pm. I got a call at 7:45pm from a man named Salwar who claimed he was from Kent and will be coming to install the Kent system. He installed the system and did some checks and left without giving us a bill. His name was Salwar and his number was [protected].

Few minutes later (Exactly after this guy leaves at 8:30 pm) I got a call from Kent saying they will send a guy but when i informed them about Salwar they started accusing me of deliberately calling another technician over. I repeatedly informed that I had ONLY called Kent RO. How can a man come to a woman's house like this saying he was Kent, getting my number and coming at the EXACT TIME the Kent RO guy was supposed to come?????

To top all this when I called to say that my Kent system is not working today I am told that a complaint is registered against me for calling an outside repair guy. This is completely UNETHICAL ON KENT and just HORRIBLE treatment when I had ONLY CALLED Kent team.

VERY UPSET WITH THIS BEHAVIOUR! This completely improper behavior on behalf of Kent systems. Plus when I am trying to call the branch manager - Mr.Anil, his phone is kept switched off. So no one is coming to repair my system!

My warning, Pureit or any other system is better to this. My parents have never had to face this with other brands they are using at home. Definitely changing my RO now.

With regrett I need to state that I am using a Kent Product & get it installed from a source authorised by Kent i.e Euro care, being a consumer I took all precautions for not being cheated for any duplicacy product which eventually happened with me.


Not only I have been given a duplicate product but the strange thing is that nobody is taking this case seriously, only mails are being exchanged and several calls made to Mr. Rohit either went unattended or he is handing over his phone to somebody else as he know my case and doesn't want to provide any solution.


I have been cheated by Kent by providing a duplicate product and soon want the replacment.

Purchase details : Invoice # 205469 dt 29.07.2012

Hello,
I purchased Kent Maxx product in October 2012.
Purifier is stop working from last week, i am trying to call several time to Distributer and customer care, both are refusing to service the purifier.
Kent Website and warranty card is also not giving proper information on service centre.
I got hold of Kent Sales manager he is also not giving proper answer.
Please let me know want i can do?

Thank You
Shrikant

Respected Sir/Madam,
Calling at at toll-free number in HINDUSTAN TIMES of KENT RO Company, we have placed an order for a KENT RO GRAND PLUS WATER PURIFIER on 5th May 2013 to East Delhi Executive MR. MANOJ([protected]). The next day only their salesman MR. PRADEEP TYAGI was at our house to place it on . He informed us that they were giving us the KENT RO at Rs. 15,900 which was the lowest price throughout the market, as they were giving us the machine directly from the company itself without any involvement of the so called dealer. MR. TYAGI even gave us the guarantee of price for 1 month. We have placed a KENT RO , but after 2 days we came to know that t here were dealers who were providing us the same model at just Rs. 12,500 , Rs. 12,700 or so. Sir, may I know why this kind of price difference is there?
And moreover when I questioned the same to MR. TYAGI, he gave us irrelevant excuses and even stepped back from his promise of price guarantee. When we further asked him about it, when he visited our home to take away our old machine at just Rs. 500/- whose actual price would be Rs. 1200/-, he started misbehaving with us.
He abused so badly in front of the ladies of our house.
Moreover he blackmailed us that he will call his local “GUNDA GANG” people and thus will make our living in this city difficult.
standing in a civilized society he spoke so much of non-sense and abused in such a bad way that I can’t even describe that to you.
Is it a correct or civilized way to attend a customer? Why is there such a fraud? Why there is such a huge difference in prices.
Now I request you to give me full compensation of Rs. 15,900/- from KENT RO COMPANY and a punishment to MR. PRADEEP TYAGI as he socially abused us.
COMPLAINANT- NITIKA DARA([protected])

I have Purchase Kent . Sr.No KR90902205 .I have problem in alarm and request for rectify the problem at kota service centre [protected] at advantage he has changed RO Set Complete
A/Carbon and issues invoice1002 dated 01.05.2013 rs 3370. but problem the alarm not rectify .I have again complain 16.05.13 but the serviceman failed to rectify this problem I have contact the company number[protected],[protected],[protected],[protected] but problems not rectify. I have also again paid rs 1200 on date 16.05.2013.

Dear Sir,

This is to bring to your notice the pathetic service received from kent. We have bought Kent RO water purifier almost a year back and during this January 2013 the product was not working and the filter was changed and a new one was fixed. We had to pay for the new spare part. Again in April 2013 the same got defective again and we were advised by the kent service guy to change the same once again22531866
and was also charged for the same again in April 2013.

I request you to look into this as the spare part installed seems to be of poor quality and we have been charged twice in a span of three months which is not acceptable

I request urgent action again this and to refund the money charged in April 2013 due to the poort quality product installed .

Looking forward for urgent action and a line of confirmation. Else we may have to escalate this further.

Regards
Krishna Kumar
[protected]

I bought a Water purifier, make KENT RO, model - Pearl and found that mosquitoes enter in the purified water storage tank. Almost every 2-3 days water has to be thrown due to presence of dead mosquitoes in it. When contacted the dealer from whom this unit was bought, he simply reacted by saying that this model has this issue but cannot be resolved. Showed his helplessness and stopped responding.
Had made several written complaints on the Company's website but no solution has been made. Fear of a water borne disease.

SIR I PURCHASE KENT RO SYSTEM FROM M/S TELEPURIFER SYSTEM NEAR GHORA WALA CHOWK BATHINDA VIDE BILL NO.3899 DT.30/05/12. FROM FIST DAY THE SYSTEM IS NOT WORKIN PROPERLY.WE BRING IN NOTCE FO DIST.MANY TIMES BUT NO ACTION WAS TAKEN HE FARWARD COMPLAINT TO AERA MANAGER SH.MAAN SINGH BUT TILL DATE NO ACTION IS TAKEN.SO PLEASE DO TEHE NEEDFUL.
OUR ADDRESS IS G.S.BHASIN GANDHI MARKET BATHINDA
MOBILE NO.[protected].

i bought a tap water purifier of your company and took the no. of service provider from helpline after 10 repeated calls and spread over the time span of 4 days ,he attended and refused to admit as a service provider. i would suggest that kindly remove his number from your helpline as it gives bad reputation to your company . people dnt prefer to buy your product as their r no service providers kindly look into my complaint [protected]

Respected Sir/Madom,

I have purchased one Kent R O on dated 12/04/2013, after 2 days R O stoped working. I contact to the Dealer rearding my problem, so he replied me he can not do any thing, weather i can do any thing. I also contact to KENT R O Head Office in Noida, but KENT R O System were not taking my complaint, they replied me that, "I need to contact to the dealer. when i contact to dealer, than the dealer said ask to company, and when i contact to company they told ask to dealer. Dealer also not provided me the guarntee card of my KENT R O.
please give guidence and solution that what should i do.


Thanx and Regard
Umesh C Dubey
[protected]

I had purchased Kent RO Grand Plus on 01 Jul 12 from Croma Greater Noida.with Ser No KR[protected]. The system was installed on 04 Jul 12. n The first service was carried out on 22 Mar 13 and on 20 Apr the system stopped functioning> I gave a complaint to the customer care executive on the same day and was given the complaint No 603724> Since than I am running from pillar to post and despite repeated tele calls and emails to the service centre customer care executive I am yet to have someone come to rectify the fault in my system. I am shocked at the response of the service provider and now feels that i have been cheated. Every time I am told the service engineer will visit today which has not come till date. I am without filtered water for last 96 hrs and my problem is not being heard. Kindly help me out and send your service engineer to rectify the fault. I will like to advise that in case service is not prompt a person will think many times for AMC
H K Puri
Greater Noida

we bought kent grand + on 7th April 2012 and by 5th April 2013 we found that its adapter is getting over heated and so it water and finally there was no purified water coming........next day we logged complain..since our warranty was about to expire we requested lady on desk from Global distributors told that she would be sending someone to check it and took our new address and everything but no one turned up. on 9th April 1 check was doen and guy suggested to buy anotehr pre filter since water is of high TDS (while selling they said it takes care of high tds water) and he commited to come in a day to change the filter which is damaged but till date i.e. 16th April 2013 m waiting. Our second service which is covered in warranty was also not done and was due but then these guys are just not interested and now warranty period has expired. I logged grievance and recieved a mail stating that it will be resolved by ASM but that guy enevr contacted me, i contacted him (since his number was in mail) and found him oblivious about my complaint, i have to narrate him entire thing but tsill issue is not resolved now anotehr thing has come up...because of drinking adulterated mineral water bought from grocery shop, my 1 n half yr old son is suffering form stomach cramping and fever. I really want to know what can i do here. its just a matter of changing one filter and these guys are so irresponsive.

This is regarding the kent RO water purifier (KENT GRAND+) we bought on 5th April 2012, sales guy told us that it can purify water with TDS upto 50-60 post filteration..... Now on 5th April 2013 our purifier stopped working, adapter was super hot and i called the customer care executive the lady on-call told that she is going to send someone on saturday, we spent whole weekend sitting at home waiting for the guy from kent to come and resolve our issue.......after an array of calls one guy came on 9th April checked it and said the chalk/ filter has to be changed he also proposed to have a prefilter, when i asked him to change the filter and give us time to think about pre filter, he left saying he wil come in a day to change it..........again i made a series of calls and everyday i was told that guy is coming the very day but no one turned up. It been more than a week i am suffering because 'once sold' no one in kent is bothered enough to rersolve queries related to the product, i invested a huge amount in this product and was told it in itself is enough for purifying worst fo the types of waters but now i am asked to buy a pre filter and the problem with the bought product is not attended since more than a week. water is bare minimum necessity for any family. i have 20 months old son and he is suffering from stomach flu as water we bought from grocery store was adulterated. Kent guys are not responding, they have formally responded to one email asking distributor's name n my address, to which i responded "Global distributor" and "wakad", then there was no mail stating when the filter will be changed. when i logged the complaint my AMc didnt bexpoired but today because of delay the limit is exhausted. over and above that my son is sufering.

Purchased Kent RO Pearl on 11 Sep 2012 from Riya Impex Pvt. Ltd. Purchase details: Invoice: 2426 Supplier Ref: CMP-1233, DT.10.09.12 and this product got installed by Siraj. Issue: Water taste is not good and to get 8 lts of water it takes 4 hours + and wasting more than 80 ltrs of water. Since February I''m facing issue and problem not resolved. Engineer visited on 17 Feb 2012 did something and issue persisted and he charged Rs.35 for that visit and he visited after a week and took some filters with him and he kept the product down for a week and came back fixed the filter on 2 March 2013(not sure what he has done) but problem not solved and more over he suggested us not to call them anymore because hereafter again since Service will be taken care by Kent directly. He gave the number of engineer Mr.Kalidass [protected]. I called Kent Kalidass and he said call logged and it will be resolved in 48 hours. but he havent send anyone till Saturday (9 March)so I called him on 9 March after noon and he said that can send engineer only on 10 March (Sunday). 10 March engineer in the name of Mohanraj ([protected]) visited my home by 6.30 pm and tested the water quality and confirmed problem with carbon filter and Membrine and it needs to be replaced. He said I may need to pay for Carbon filter. I refused to pay because its not even 6 months, he said i will talk to my office and get back. Till not he havent contacted and I called Kalidass 18 March and he said i have to pay for that then only he can provide service and again refused. He said i will get back once checked some details with manager, but he havent gave any call back till date and problem not attended and he is not responding to my call from that day. Shall i file a case against Kent ? I dont want to leave this as it is because i spent 15750 Rupees and top of it they want me to purchase one external filer and i did that also on 03 Jan 2013 for Rs.1500 + 50 installation charge. Service Head Mr.Rajesh is not responding properly on the escalation I made and he said i will support my team only and he is not bothered about the customer concern. He is rude and not answering to any of the questions and he is not ready to give the complaint number also.

I purchased a Kent Gold water purifier recently; ;lesser than 1 month. Now the performance is so poor by water purifier, it takes a lot of time to purify a glass of water like 3 hours. Its a pain to drink purified water waiting a long long time. I want to get this serviced/replaced immediately. Our need is not getting fulfilled at all.

rajiv puri <[protected]@gmail.com>

Mar 14 (7 days ago)

to service
The General Manager
Kent RO System
C-15 , Sector-7
Noida 13.3.2013

Dear sir

With due respect I would like to bring to your notice the issue of extra charges asked for the repairing of my RO system even after payment of AMC. My Kent RO system was not working properly so I lodged a complaint on 18-2-13, my complaint number was D12328070., and in response one of your employees , Mr. Sanjay Kumar , employee code number 5590, came to check the system on 19-2-13. He told me that my system was not under AMC and so in order to repair the system he told me that I have to pay Rs 3200/- . He also informed me that if I pay the AMC of Rs 2000/- them I wont have to pay Rs3200/- and all the charges for repairing the system will be included in the AMC amount. He did not provide me with any estimate bill. After filling up the receipt for AMC Mr sanjay informed me that I have to pay Rs 300/- extra as service charges for that day and this was not informed to me before. We paid Rs 2300/- the copy of receipt of which is enclosed and the correction in amount is highlighted. The parts were not repaired on that day.

I again lodged a complaint on 13-3-13, my complaint number was D12351863, and this time i was attended by a new employee of yours, Mr. Suresh Kumar. After checking the system he estimated a bill of Rs-3215/-. He told me that I need to pay this amount even if I have paid the AMC as this amount was not included in the AMC. This was completely contradictary to what Mr. Sanjay has informed me. If I had to pay this amount of Rs3215/- even after paying the AMC the why was I asked to pay the AMC if maintainance and replacement of the parts was not included . I am being cheated upon by your employees. When your employees are themselves are not clear about the norms then how can you send such people to sought out the problems of your customers? Is this the service you provide to your customers? I am shocked to see the kind of service you provide and how your employee has fooled me.

I request you to look into the matter and take necessary action as soon as possible. Looking forward to your response .

Thanking you

yours faithfuly

Rajiv Puri

PH -[protected]

23A/7A, TILAK NAGAR,
NEW DELHI- 110018

I have purchased a kent RO in feb 2012, now this is time for AMC. They are asking for Rs. 2000 & it includes all parts (no deteriation expected) excluding filter & RO (main parts & needs to be change very frequently).
No i am helpless & will not recommend to purchase kent RO.
my email id is planning.[protected]@gmail.com

Dear Sir,

I have purchased a Kent Grand + water purifier on 5th Feb'12. AS per the specification, the water purifier is supposed to provide Filter change alarm, UV lamp problem alarm. AS per the warranty Kent is also supposed to provide 2 free services in 6 months duration.

1st of all , we could able to get 1st service after few follow ups and no body came for 2nd service. The machine suddenly stopped working on 21Feb'13. I raised a complain. The customer service engineer informed us that few electrical parts are not working since filter is not changed and he charged Rs.5000. However as per promise, the machine should give alarm for filter change.

I raised a complaint at their website but did not get any response.

Request for your support to address this issue.

We Brought KENT Mini Water softener from The Great Easter, 277/2/1, B.T.ROAD
GHOHPARA, SINTHIMORE KOLKATA-700036 on 26th Dec 2013, along with a Washing Machine, after which it was request from the seller that they will contact Kent_Customer Care to provide the Installation and Demo to the Deliver Address, but it's almost 2+ month passed, still no response received from the Kent Service Center, even repeatedly we are trying to contact them, but Response is Same as Earlier, and the "KENT Mini Water softener" still unpack.



It will be glad if we get assistance from these Personal, might be I think it will be unpacked and the all money is wasted for such a Worst Product from the Worstest Company

Regards
D.M.Sarkar
[protected]