Kent RO Complaints & Reviews

Purchased Kent RO Pearl on 11 Sep 2012 from Riya Impex Pvt. Ltd. Purchase details: Invoice: 2426 Supplier Ref: CMP-1233, DT.10.09.12 and this product got installed by Siraj. Issue: Water taste is not good and to get 8 lts of water it takes 4 hours + and wasting more than 80 ltrs of water. Since February I''m facing issue and problem not resolved. Engineer visited on 17 Feb 2012 did something and issue persisted and he charged Rs.35...

I purchased a Kent Gold water purifier recently; ;lesser than 1 month. Now the performance is so poor by water purifier, it takes a lot of time to purify a glass of water like 3 hours. Its a pain to drink purified water waiting a long long time. I want to get this serviced/replaced immediately. Our need is not getting fulfilled at all....

rajiv puri <[protected]@gmail.com>

Mar 14 (7 days ago)

to service
The General Manager
Kent RO System
C-15 , Sector-7
Noida 13.3.2013

Dear sir

With due respect I would like to bring to your notice the issue...

I have purchased a kent RO in feb 2012, now this is time for AMC. They are asking for Rs. 2000 & it includes all parts (no deteriation expected) excluding filter & RO (main parts & needs to be change very frequently).
No i am helpless & will not recommend to purchase kent RO.
my email id is planning.[protected]@gmail.com...

Dear Sir,

I have purchased a Kent Grand + water purifier on 5th Feb'12. AS per the specification, the water purifier is supposed to provide Filter change alarm, UV lamp problem alarm. AS per the warranty Kent is also supposed to provide 2 free services in 6 months duration.

1st of all , we could able to get 1st service after few follow ups and no body came for 2nd service. The machine suddenly stopped...

We Brought KENT Mini Water softener from The Great Easter, 277/2/1, B.T.ROAD
GHOHPARA, SINTHIMORE KOLKATA-700036 on 26th Dec 2013, along with a Washing Machine, after which it was request from the seller that they will contact Kent_Customer Care to provide the Installation and Demo to the Deliver Address, but it's almost 2+ month passed, still no response received from the Kent Service Center, even repeatedly we are...

Hello,

I am writing a complaint about Kent Tap Guard I bought on 15/02/2013 from an online website (snapdeal.com). Within 3 days o[censored]sing the tap guard the equipment started malfunctioning; there was impure water coming from the tap guard and the flow of water also reduced to droplets when it was put on the "PURE" mode. The flow of water from the unfiltered spray & unfiltered Straight adjustment on the TAP Guard...

We have purchased kent maxx product one and half year ago.. We also made an AMC with kent service center in kharagpur and it is renewed on Sept 2012..
We are sorry to say that This product and Service, Both are not good. Product (Kent Maxx) breaks down every few days. In spite of a number of complaints and repairing, the machine keeps on breaking down every other day. Common complaints include membrane change, nrv not working,...

Hi we have purchased a new kent pearl Ro system on the 8th Day of Aug 2012.
Their has always been some or the other insects like fly's, cockroaches, ants coming in the water purified by Kent. We have made complain to the technicians but they say their is a flow in design that allows these insects to get into the tank.
Kindly check the water purifier at the earliest or exchange the machine and give me a fault free machine....

Dear Concerned,

I called Customer care of RO and requested them for the reinstallation of my Kent RO, one the other side of waal, as needed to install the Gas pipeline on that side of the wall. After calling tgem twice and requesting that it is very urgent (coz the gas pipeline people were supposed to visit us next day).

Still, there is no response from them for 2 days, and we are waiting for their representative...

I have Kent water purifier which I bought under one year warranty. After the expiry of warranty period I did AMC with the company for one year for which 4 services in a year was due. These people never come on time or the services and that too After reminders from the company. My last service was due on 6th feb. no body turned up on the date as expected so I called up the company for the services. Next day technician comes up saying kent...

The above unit was installed at my residence purely on account of the reputation of the company. It was very clearly conveyed to us by their staff and company that in case of dis-satisfaction or mall functioning, equipment will be taken back and our entire payment for the same will be refunded.

Within two days it was mall functioning. Their people tried and have been unsuccessful in solving the problem. We have been very...

Team,

It gives me out most privilege in writing this email to one of the reputed organization.

Keeping things in short, below mentioned are the details of the Kent product I bought recently.
Product: Kent Pearl Mineral RO
S/N # KR[protected]
Invoice# KP1/1213/CR - 6320
Invoice Date: 18/11/2012
Date of Installation: 20/11/2012

The main purpose of buying a product...

Hi,

This is to bring to your attention the kind of service I am receiving from Kent service center. I have Kent RO installed at my place, actually it is in the whole society. They have dedicated phone numbers provided on which customer can call if they have any issue with the RO System. These number are
[protected] and [protected]. The whole episode goes like below:

Yesterday at 9:00 AM I called above number...

I am Deepak Soni, unfortunately a Customer of Kent Water Purifier, the Model I have is Kent Excell+ its Serial No.KR[protected], since the day 1 of its purchase in may 2012 this machine has given me only problems. Worse part is representatives of Kent does not resolve any issues, and they rarely come after a complaint is given, forget resolving the problem they don't even understand it and LOOT MONEY FROM CUSTOMERS without giving any bills....

I, "Mrs Agarwal" bought a Kent Super+ with Unit Sl No: "KR[protected]" on 3/10/2011 from Raza Pure Drop Water Solutions, Visakhapatnam.
I am not at all satisfied with the service they are providing to your customers.Its just been 1 year and 2 months since we bought the kent and now it is not working.The service technician says to replace the sediment filter, carbon filter, and the membrane (RO/UF) which is now going...

DEAR SIR,

I AM NOT AWARE THAT WHICH AUTHORITY ALLOWS SUCH COMPANIES LIKE "KENT RO" TO SELL THE PRODUCTS IN OUR CONTRY WHERE MIDDLE CLASS CAN EFFORD TO BUY WITH A BUDGET IN MIND BUT AFTER CERTAIN PERIOD OF TIME..................................AMC THAT TOO AROUND 15 TO 20% OF THE PRODUCT COST BECOMES A NECESSITY.

I BOUGHT KENT RO SOME 5 YEARS BACK AND HAVE SPEND ALMOST EQUAL AMOUNT COST TILL PREVIOUS...

I have Annual maintenance contract with A.V. Enterprises, samastipur, for the year 2012-13 for repair and maintenance of KENT WATER PURIFIER, which is the authorized one from the company to provide the services in the local area. when the system stops working , technician came to attend and they removed my iron filter and carbon filter and went away that when company supply the same , it will be installed. Later on they said that the iron...

HI,
I HAVE PURCHASED A WATER RO SYSTEM (GRAND +) FROM KENT RO, NOIDA BEFORE FIVE MONTHS. I HAVE MADE MANY CALL TO HEAD OFFICE TO CHECK PH LEVAL/ TDS . AND ALSO CAAL TO SALES REP. BUT STILL THEY DIDN'T RESPOND.

THE SERVICE LEVEL OF KENT RO IS GETTING DOWN .

THANKS...
RAVI
+91-[protected]...

Ever since the purchase of the water purifier Model no. KENT GRAND+ RO, Serial No. KR[protected]th feb 2012 , After 15 day of purchase we have continuously faced problems with it. The system has required more than 15 visits by the company service people to keep it working. How ever it still breaks down every month.

However since last week again my system has not been working. Every time the service guy visits and informs of...