Kent RO Complaints & Reviews

Hello,

I am writing a complaint about Kent Tap Guard I bought on 15/02/2013 from an online website (snapdeal.com). Within 3 days o[censored]sing the tap guard the equipment started malfunctioning; there was impure water coming from the tap guard and the flow of water also reduced to droplets when it was put on the "PURE" mode. The flow of water from the unfiltered spray & unfiltered Straight adjustment on the TAP Guard is extremely dirty which cannot be used even for washing purposes !!!!
On 25/02/2013, I tried contacting the Service Centre on the number[protected]. After multiple number of attempts (due to poor level of customer service) we got a complaint to be raised & the complaint no. given was 17542. We were assured that a service person will come to check the tap guard within next 24 hours. However, till date nobody has come to check the tap guard. I have tried to contact the service centre many a times since then but all i get to know is that there was no complaint registered and some one will contact me soon for the complaint (which apparently was not raised) !
The model no of the product is "SX5-KR-01". It costed me Rs.2250.
I was given the following contact numbers for reaching the right person every time I called the customer service no. -
[protected]
[protected]
The representative speaking to me would just put me on hold for atleast 10 mins. & come back only to give another contact number for the service person ! I am very very disappointed and highly annoyed with this product and its after sales service !
I would really appreciate if you could help me sort this issue and if you could ask someone from KENT to come my residence to check the TAP Guard.
These KENT associates who spoke to me have my number registered with them and also my residential address.
If they cannot afford to send someone for the aftersales service, I want my money back as I feel I have wasted Rs.2250 !!!

Regards,
Ratna.

We have purchased kent maxx product one and half year ago.. We also made an AMC with kent service center in kharagpur and it is renewed on Sept 2012..
We are sorry to say that This product and Service, Both are not good. Product (Kent Maxx) breaks down every few days. In spite of a number of complaints and repairing, the machine keeps on breaking down every other day. Common complaints include membrane change, nrv not working, lamp not working, elbows leaking. This Product Never Lasted more than 20 days without Defect.

AMC People are not helping us. In December 2012, They came to our office after Many Calls and Took away the filter with them. They said that it will be repaired at kolkata. Since than, 2 months are passed and they never returned. Now they are not picking our Phone. We try 2-3 Times every day but they are not picking our phone.

We dont need a Bad PRODUCT of a Bad COMPANY with Bad SERVICE. Kent in Investing more in Advertisements and less in Products. We request the company to refund our money.

Hi we have purchased a new kent pearl Ro system on the 8th Day of Aug 2012.
Their has always been some or the other insects like fly's, cockroaches, ants coming in the water purified by Kent. We have made complain to the technicians but they say their is a flow in design that allows these insects to get into the tank.
Kindly check the water purifier at the earliest or exchange the machine and give me a fault free machine....

Dear Concerned,

I called Customer care of RO and requested them for the reinstallation of my Kent RO, one the other side of waal, as needed to install the Gas pipeline on that side of the wall. After calling tgem twice and requesting that it is very urgent (coz the gas pipeline people were supposed to visit us next day).

Still, there is no response from them for 2 days, and we are waiting for their representative to visit us.

I have Kent water purifier which I bought under one year warranty. After the expiry of warranty period I did AMC with the company for one year for which 4 services in a year was due. These people never come on time or the services and that too After reminders from the company. My last service was due on 6th feb. no body turned up on the date as expected so I called up the company for the services. Next day technician comes up saying kent has given his service dealership to distributors so we would be doing services for you and he asked for a new AMC to be signed. When I referred to the company, they said don't get it done through these distributors and we will send our technician in a day or two. From 10 thfeb onwards nobody has turned for the service and I keep on calling them for which they every time say technician is coming today or tomorrow. I am extremely disappointed with the services which kent offers to their customers.

The above unit was installed at my residence purely on account of the reputation of the company. It was very clearly conveyed to us by their staff and company that in case of dis-satisfaction or mall functioning, equipment will be taken back and our entire payment for the same will be refunded.

Within two days it was mall functioning. Their people tried and have been unsuccessful in solving the problem. We have been very cooperative.

When we wrote to them on 25th January after repeated efforts by their service people to rectify the mall functioning, they had clearly told us that instrument will be taken back and entire amount would be refunded to us. A reminder was sent on 28th January (both the emails are attached).

I am extremely surprised and shocked to learn that now they are saying that the money will not be refunded and another effort will be made to rectify the instrument. This is simply not acceptable. Kent are advised to refund our entire amount immediately as a defective brand new equipment is never repaired. It is either replaced or money refunded.

We are very shocked about the attitude of Kent Management. We have not received any feedback till now after sending the four reminders.

Please help.

Thanking you,

Pratap Burman

Team,

It gives me out most privilege in writing this email to one of the reputed organization.

Keeping things in short, below mentioned are the details of the Kent product I bought recently.
Product: Kent Pearl Mineral RO
S/N # KR[protected]
Invoice# KP1/1213/CR - 6320
Invoice Date: 18/11/2012
Date of Installation: 20/11/2012

The main purpose of buying a product worth Rs. 16000 (approximately) is to have clean water. Now that I have had this for well over 2 months, I feel like drinking shift water. Water, with Cockroaches and other insects. Do I need to spend money to ruin our family health?


I immediately logged a call with Kent team. Here is the humor.

A person from Kent service center visits my place on Tuesday 5th February 2013. I was just returning from office and noticed this guy walking out of my place. When enquired, my family members mentioned that his guy was from Kent and has ‘repaired’/’resolved’ the issue. Further looking on to what he has done, IT WAS SHOCKING. This so called Kent TECHNICIAN has just placed a plaster and said this is a known issue with Kent Pearl and fooled around my family members and walked out. NO receipt of complaint / ticket #. What the service is this?.

I immediately stopped this guy, who was about to skip/runaway from my place. He started off saying the same story. Placing a plaster, fooling around my family members ?.

Then, he told that I had to talk to Aravind, ASM, Kent at [protected]. This guy, says the same that Kent Pearl has known issues and he has a permanent fix to place a rubber.. Later I was thrown around between customer service number and Aravind to log a complaint. Later Aravind says he will have someone call me back. No response again.

What is this? If you guys know that this is a known issue, why did you sell this?

This is a cold blooded cheating. I need this addressed asap.


Regards,
Vinod Bonagiri
Cheated by Kent RO

Hi,

This is to bring to your attention the kind of service I am receiving from Kent service center. I have Kent RO installed at my place, actually it is in the whole society. They have dedicated phone numbers provided on which customer can call if they have any issue with the RO System. These number are
[protected] and [protected]. The whole episode goes like below:

Yesterday at 9:00 AM I called above number and lodged a complaint that my RO is not working and its tap is broken. Person said that engineer will visit by 12:00 and it will get rectified. I requested if it is possible to do it earlier because I have to go to the market to do some other stuff, he said it wont be possible to do before 12:00, I said okie fine, please make sure to do it by 12:00. He said dont worry. At 1:00 PM I again called and asked him no body has still visited and I am waiting just for you and have not been going anywhere else. He pretended, oh! nobody visited? my person is already there in your society, he said he will be there in another half an hour. I called again at 2:30, he said I should not worry, the work will surely be done by the end of the day, he has already given the new tap to the person visiting. I again called at 4:30, he did not pick the phone. I again called at 6:00, he again did not pick up the phone. I wasted my whole day and still no work was done.

Next day, means today morning I again called him at 9:00 AM. He picked up the phone, I asked him what kind of service you provide, you promised work will be done by yesterday and yyou stopped picking up my phone. You have pathetic service, and can you believe what he said "sir pathetic service to hai, main kya karun, ladaka kal chala gaya doosron ka kaam karke, nahin gaya aapke pass, main aaja karvata hoon pakka." I said by what time, he said in another 2 hours, means by 11:00. I waited till 12, then I again called him, this time he had his both the above numbers switched off. I got furious. I went downstairs to complaint about these folks to my society manager. He got this guys home number and called him and reprimended him to rectify the issue in next 1 hours means by 1:00. He assured the manager that he will do it. But I called him again at 1:30, this time he said "ladaka already pahuncha hua hai, woh kar degga. I was furious and I asked him by when? and why you keep on making false promises? He said he will ask his guy to call me. I got a call from [protected]. He said he will reach in another 1 hour. Now imagine, the guy himself is saying that he will reach in one hour but other person was saying that he is already there. I asked him to reach with in half an hour, otherwise I will complaint to the higher authority of Kent, he started LAUGHING and said he will come. Seems the whole Kent company is corrupt, it is normal for them if we complaint to anybody be it GM of the company or any Manager!!!!!! That is why he laughed. So I made up my mind to lodge a complaint here so that other consumers should also know the real thing behind this company. They are fake, they just spend money on high advertisement but they do not provide good customer service to the customers who have bought there products.

Now if they come to visit me, I am not going to pay them for rectifying the issue. My phone number is [protected]

I just warn you to not buy kent products because after service is so damn pooor.

I am Deepak Soni, unfortunately a Customer of Kent Water Purifier, the Model I have is Kent Excell+ its Serial No.KR[protected], since the day 1 of its purchase in may 2012 this machine has given me only problems. Worse part is representatives of Kent does not resolve any issues, and they rarely come after a complaint is given, forget resolving the problem they don't even understand it and LOOT MONEY FROM CUSTOMERS without giving any bills.

Kent has Dream Girl as its brand ambassador to attract customers, however Kent has to make GOOD MACHINES and atleast NORMAL SERVICE for it to be used in REAL LIFE.

Since the Day of Kent's installation I should actually say the Kent representatives tried installing Kent at my home, it has given me nothing but trouble.

Now I want all money spent on this machine back, I do not want to go for another Kent. Machine is still not working. I hardly got any water from it and this only when Kent

representatives comes to try fixing the issue.

These all representatives came at my home, also took money on a couple of occasions for changing some part without any bills.


1. Shoukat : [protected].
2. Kiran : [protected].
3. Sharmaji: [protected].
4. Mujib : [protected].
5. Mahboob : [protected]
6. Naveen : [protected]

my emaild id is--- [protected]@yahoo.co.in

I, "Mrs Agarwal" bought a Kent Super+ with Unit Sl No: "KR[protected]" on 3/10/2011 from Raza Pure Drop Water Solutions, Visakhapatnam.
I am not at all satisfied with the service they are providing to your customers.Its just been 1 year and 2 months since we bought the kent and now it is not working.The service technician says to replace the sediment filter, carbon filter, and the membrane (RO/UF) which is now going to cost me Rs3200 .Moreover he says if it still not works the motor pump also needs to be changed which is going to be again a huge amount.There is no AMC for this product and no guarantee or warranty for the products that will be replaced. Moreover I tried contacting Kent main office several times by sending them emails and also through phone but my complaint is still unanswered. It means we will have to pay around Rs 3500 every year without any guarantee of the product that will be replaced. I have small kids at my place and its very difficult to manage anything without water.Please help

DEAR SIR,

I AM NOT AWARE THAT WHICH AUTHORITY ALLOWS SUCH COMPANIES LIKE "KENT RO" TO SELL THE PRODUCTS IN OUR CONTRY WHERE MIDDLE CLASS CAN EFFORD TO BUY WITH A BUDGET IN MIND BUT AFTER CERTAIN PERIOD OF TIME..................................AMC THAT TOO AROUND 15 TO 20% OF THE PRODUCT COST BECOMES A NECESSITY.

I BOUGHT KENT RO SOME 5 YEARS BACK AND HAVE SPEND ALMOST EQUAL AMOUNT COST TILL PREVIOUS MONTH I.E. DEC.2012.

AND NOW AGAIN THE "KENT SERVICE MAN" COMES FOR SERVICE ..........CHARGING RS.300/- FOR VISIT OPENS 2 SCREAWS AND GIVES ESTIMATE OF RS.5000/-.
THAT`S ALL IS SERVICE ...........I FEEL IT`S SELLING THROUGH BLACKMAILING ...........YOUR MISTAKE COMMITTED ...........BUYING THE "SO CALLED "KENT RO".....................AND SUBMITS THAT BY EXPERIENCE HE CAN TELL THAT THESE PARTS ARE TO BE CHANGED FOR > RS.5000/-. AND CONFIRMS HAD YOU BOUGHT AMC OF RS.2700/- OR RS.3000/- P.A.............WE WOULD HAVE SERVICED SOME OF THE PARTS AT FREE.

PLEASE CHECK THE COMPANIES PROFILE AND PRICING SYSTEM......................NOT SUITABLE FOR THE MARKET.....

I have Annual maintenance contract with A.V. Enterprises, samastipur, for the year 2012-13 for repair and maintenance of KENT WATER PURIFIER, which is the authorized one from the company to provide the services in the local area. when the system stops working , technician came to attend and they removed my iron filter and carbon filter and went away that when company supply the same , it will be installed. Later on they said that the iron filter is not covered under the AMC . When i become ready to pay the extra sum to fit the required iron filter , they said when company supply the same , it will be fitted. Having paid the AMC amount of Rs. 4,000=00, i have to buy Bottled mineral water from the market for the use of myself and my family. I entered into the AMC with the service provider thinking the backing of prestigious brand of KENT behind the authorized service provider. Now in view of the gross deficient service i feel cheated by the famous brand like KENT in the name of service .

HI,
I HAVE PURCHASED A WATER RO SYSTEM (GRAND +) FROM KENT RO, NOIDA BEFORE FIVE MONTHS. I HAVE MADE MANY CALL TO HEAD OFFICE TO CHECK PH LEVAL/ TDS . AND ALSO CAAL TO SALES REP. BUT STILL THEY DIDN'T RESPOND.

THE SERVICE LEVEL OF KENT RO IS GETTING DOWN .

THANKS...
RAVI
+91-[protected]

Ever since the purchase of the water purifier Model no. KENT GRAND+ RO, Serial No. KR[protected]th feb 2012 , After 15 day of purchase we have continuously faced problems with it. The system has required more than 15 visits by the company service people to keep it working. How ever it still breaks down every month.

However since last week again my system has not been working. Every time the service guy visits and informs of some or the other fault in the system. We have been forced to replace Adapter and our water purifier and still it is not working

Yesterday 15.01.2013 I have again complaint regarding the same problem your personal came and offered us the extended warranty so that complaints will be attended free of cost in future , does it mean that I will be facing the same problem in future as well without been rectified after series of complaints .I have purchase the unit keeping in mind the status and the name of kent company posses, but this time you people have proved me wrong as this behavior was not expected a company like kent.

Request you to please provide me the permanent solution this time for my complaint or change the unit and replace it with new one as I am facing the compliant since from the date of purchase and still my unit break down after every 15-20 days.

Puneet Motiramani

[protected]

Dear Sir,

We have purchased a Kent water purifier on date[protected] bill no. 9316 from Singhal Electronics Mahaveer tower near frigo gole building road Sardarpura Jodhpur (Raj.) and only after 15-20 days it becomes faulty. We are not able to drink water from it since it is giving a very bad smell in it. We have complained to Singhal electronics Jodhpur Rajasthan 2-3 times, finally on 28-12-12 they had given us a number of Kent customer care noted from the packed box. we had contacted on it and the automated reply system had given us few numbers of the local service center. We had tried 3-4 numbers from which one of the number was wrong number and finally I had a telephonic conversation on this number[protected]provided by Kent Customer care automated reply system) on date 28th Dec 2012. The service representative on this number had assured me to send a engineer and ask me to sms him my address. As per his instruction I had messaged him my address but he had not send anyone. I telephoned him again on 1st Jan 2013 and asked him in a very polite way, for service and he assured to send someone by the same day or next day but again no one came. Finally I talked to him on same number[protected] and told him that if he had not send anyone in next 2 days then I will do the complaint on internet and on Kent website or any consumer complaint site and I was surprised from his reply that instead of resolving customer's complaint he was advising me in a very rude manner to complain at anywhere.

After disappointment to this level, I had took a decision to do complaint of Kent services and also regarding the miss behavior of a Kent service employee who attends calls on this number[protected]. I request you to please do the needful action in this concern.
--
May God bless you and your family
Thanks and Regards
Sachin Sarvatee
(Member-District Congress Committee, Jodhpur)
Mo-[protected]

P.urchased KENT R O SYSTEM from Raipur Electronics Pvt Ltd Kolkata Invoce no TO/05227/11-12 dt 26.3.12 installed on 28.3.12 out of order since last 15 days service provider and company reprasentatives only assuring that the deffect will be rectified soon but nothig being done. I have telephoned to company and their agent and service manager at Kolkata but they are giving only false promises and not doing the job

I, am Sobhan Bhattacharya from Kolkata ,have Purchased a KENT SUPER+ (SERIAL NO. KR[protected] Water Purifier on last 06.04.2012 (Price : Rs.15000/-) from your authorized distributor called "APARNA APPLIANCES". But after installation, within warranty period we experienced a very very poor service from them . After several follow up & phone call from our side some Service Person came but he was also very worst in his job . We have still suffering KENT PURIFIER problem but he was unable to solve it rather after his servicing our Purifier is running with tremendous abnormal Sounds, Vibration & producing very less quantity of water with bad Taste . They told we need some local made Iron Guard to control iron in water which cost around Rs.1500/- , we agree to buy that one also to get a good water but after they again disappear after several call , still we are facing the same problem. When we purchased this purifier we never thought this will be a problem like this, I believed this KENT purifier is very good in its performance but due to this kind of bad service this Purifier became horrible pain to the people.Please take a necessary action as soon as possible.
The address of the KENT Distributor is as follows :
Contact Person : Pradip Aich (Mobile No : [protected])
"APARNA APPLIANCES "
KENT RO SYSTEMS LTD.
H.O.: A-2 , Sector-59, Noida (UP)- 201309, India
R.O.: Akash Tower, 6th Floor, 781,Anadapur, Kolkata -700116,India
Branch Office : SHRESHTHA ENCLAVE ,Ground Floor ,Jhawtala Road , Kolkata-700059
Office Phone :[protected] ,
Mobile : [protected] , [protected]
Regd. Office: 136,thana Road, Kolkata - 700116

Hope this time you will take a necessary action to solve our problem as soon as possible .

Thank You in advance ,

Rgrds,

Sobhan Bhattacharya
[protected]

This is regarding our water purifier (Kent Mineral RO Super Plus no. KR[protected]. The water purifier is not working for past 4 days, and customer service is not sending anyone for service. Our complain no. is H/275. The service executive is also non cooperating and didn't listen to our full complain and cuts the call. Can you please register our complain and take immediate action. The after sell service in Mumbai/Powai area is horrible. Imagine a family without water purifier for 4 days!!!.

Hi,

I purchased KENT RO a year back after seeing lots of advertisement in media, now i realized that i made a biggest mistake of my life. Most of the time this machine remains out of order, they repair this more than a dozen time but after each repair it stopped working in few weeks.

Only purchase this product if you want to waste your money.

Regards

Hello Sir/Madam,

This is with regards to the Kent Pearl RO water filter purchased on 5th November and it was installed on 7th November 2012.
Serial number KR[protected]

Purchased in Bangalore from Rays Enterprises, 132, Muddinapalya Main road, Vishvaneedam Post, Near to RTO office, Bangalore 560091

PH: [protected]

MOtor of the Filter stopped working on 24th November. When approached them, they were reluctant and informed that they can only replace the motor.
It is brand new and not even a month and asked for replacement.

Spoke to Sudindra Kent Sales Manager. His contact number [protected].
He was very rude telling that it cannot be address soon and only Motor can be replaced.

They are denying it and not addressing the issue properly.
Even Service CEnters are also telling the same thing.

A brand New Product from KENT that costs 17500.00 is totally useless within a month. Please help in getting this issue resolved ASAP.


My contact number:
[protected]/ [protected]
My name is Sharath and may contact Kalpana on [protected]