Kent RO Complaints & Reviews

Dear Sir,

This is to bring to your notice the pathetic service received from kent. We have bought Kent RO water purifier almost a year back and during this January 2013 the product was not working and the filter was changed and a new one was fixed. We had to pay for the new spare part. Again in April 2013 the same got defective again and we were advised by the kent service guy to change the same once again22531866
and was also charged for the same again in April 2013.

I request you to look into this as the spare part installed seems to be of poor quality and we have been charged twice in a span of three months which is not acceptable

I request urgent action again this and to refund the money charged in April 2013 due to the poort quality product installed .

Looking forward for urgent action and a line of confirmation. Else we may have to escalate this further.

Regards
Krishna Kumar
[protected]

I bought a Water purifier, make KENT RO, model - Pearl and found that mosquitoes enter in the purified water storage tank. Almost every 2-3 days water has to be thrown due to presence of dead mosquitoes in it. When contacted the dealer from whom this unit was bought, he simply reacted by saying that this model has this issue but cannot be resolved. Showed his helplessness and stopped responding.
Had made several written complaints on the Company's website but no solution has been made. Fear of a water borne disease.

SIR I PURCHASE KENT RO SYSTEM FROM M/S TELEPURIFER SYSTEM NEAR GHORA WALA CHOWK BATHINDA VIDE BILL NO.3899 DT.30/05/12. FROM FIST DAY THE SYSTEM IS NOT WORKIN PROPERLY.WE BRING IN NOTCE FO DIST.MANY TIMES BUT NO ACTION WAS TAKEN HE FARWARD COMPLAINT TO AERA MANAGER SH.MAAN SINGH BUT TILL DATE NO ACTION IS TAKEN.SO PLEASE DO TEHE NEEDFUL.
OUR ADDRESS IS G.S.BHASIN GANDHI MARKET BATHINDA
MOBILE NO.[protected].

i bought a tap water purifier of your company and took the no. of service provider from helpline after 10 repeated calls and spread over the time span of 4 days ,he attended and refused to admit as a service provider. i would suggest that kindly remove his number from your helpline as it gives bad reputation to your company . people dnt prefer to buy your product as their r no service providers kindly look into my complaint [protected]

Respected Sir/Madom,

I have purchased one Kent R O on dated 12/04/2013, after 2 days R O stoped working. I contact to the Dealer rearding my problem, so he replied me he can not do any thing, weather i can do any thing. I also contact to KENT R O Head Office in Noida, but KENT R O System were not taking my complaint, they replied me that, "I need to contact to the dealer. when i contact to dealer, than the dealer said ask to company, and when i contact to company they told ask to dealer. Dealer also not provided me the guarntee card of my KENT R O.
please give guidence and solution that what should i do.


Thanx and Regard
Umesh C Dubey
[protected]

I had purchased Kent RO Grand Plus on 01 Jul 12 from Croma Greater Noida.with Ser No KR[protected]. The system was installed on 04 Jul 12. n The first service was carried out on 22 Mar 13 and on 20 Apr the system stopped functioning> I gave a complaint to the customer care executive on the same day and was given the complaint No 603724> Since than I am running from pillar to post and despite repeated tele calls and emails to the service centre customer care executive I am yet to have someone come to rectify the fault in my system. I am shocked at the response of the service provider and now feels that i have been cheated. Every time I am told the service engineer will visit today which has not come till date. I am without filtered water for last 96 hrs and my problem is not being heard. Kindly help me out and send your service engineer to rectify the fault. I will like to advise that in case service is not prompt a person will think many times for AMC
H K Puri
Greater Noida

we bought kent grand + on 7th April 2012 and by 5th April 2013 we found that its adapter is getting over heated and so it water and finally there was no purified water coming........next day we logged complain..since our warranty was about to expire we requested lady on desk from Global distributors told that she would be sending someone to check it and took our new address and everything but no one turned up. on 9th April 1 check was doen and guy suggested to buy anotehr pre filter since water is of high TDS (while selling they said it takes care of high tds water) and he commited to come in a day to change the filter which is damaged but till date i.e. 16th April 2013 m waiting. Our second service which is covered in warranty was also not done and was due but then these guys are just not interested and now warranty period has expired. I logged grievance and recieved a mail stating that it will be resolved by ASM but that guy enevr contacted me, i contacted him (since his number was in mail) and found him oblivious about my complaint, i have to narrate him entire thing but tsill issue is not resolved now anotehr thing has come up...because of drinking adulterated mineral water bought from grocery shop, my 1 n half yr old son is suffering form stomach cramping and fever. I really want to know what can i do here. its just a matter of changing one filter and these guys are so irresponsive.

This is regarding the kent RO water purifier (KENT GRAND+) we bought on 5th April 2012, sales guy told us that it can purify water with TDS upto 50-60 post filteration..... Now on 5th April 2013 our purifier stopped working, adapter was super hot and i called the customer care executive the lady on-call told that she is going to send someone on saturday, we spent whole weekend sitting at home waiting for the guy from kent to come and resolve our issue.......after an array of calls one guy came on 9th April checked it and said the chalk/ filter has to be changed he also proposed to have a prefilter, when i asked him to change the filter and give us time to think about pre filter, he left saying he wil come in a day to change it..........again i made a series of calls and everyday i was told that guy is coming the very day but no one turned up. It been more than a week i am suffering because 'once sold' no one in kent is bothered enough to rersolve queries related to the product, i invested a huge amount in this product and was told it in itself is enough for purifying worst fo the types of waters but now i am asked to buy a pre filter and the problem with the bought product is not attended since more than a week. water is bare minimum necessity for any family. i have 20 months old son and he is suffering from stomach flu as water we bought from grocery store was adulterated. Kent guys are not responding, they have formally responded to one email asking distributor's name n my address, to which i responded "Global distributor" and "wakad", then there was no mail stating when the filter will be changed. when i logged the complaint my AMc didnt bexpoired but today because of delay the limit is exhausted. over and above that my son is sufering.

Purchased Kent RO Pearl on 11 Sep 2012 from Riya Impex Pvt. Ltd. Purchase details: Invoice: 2426 Supplier Ref: CMP-1233, DT.10.09.12 and this product got installed by Siraj. Issue: Water taste is not good and to get 8 lts of water it takes 4 hours + and wasting more than 80 ltrs of water. Since February I''m facing issue and problem not resolved. Engineer visited on 17 Feb 2012 did something and issue persisted and he charged Rs.35 for that visit and he visited after a week and took some filters with him and he kept the product down for a week and came back fixed the filter on 2 March 2013(not sure what he has done) but problem not solved and more over he suggested us not to call them anymore because hereafter again since Service will be taken care by Kent directly. He gave the number of engineer Mr.Kalidass [protected]. I called Kent Kalidass and he said call logged and it will be resolved in 48 hours. but he havent send anyone till Saturday (9 March)so I called him on 9 March after noon and he said that can send engineer only on 10 March (Sunday). 10 March engineer in the name of Mohanraj ([protected]) visited my home by 6.30 pm and tested the water quality and confirmed problem with carbon filter and Membrine and it needs to be replaced. He said I may need to pay for Carbon filter. I refused to pay because its not even 6 months, he said i will talk to my office and get back. Till not he havent contacted and I called Kalidass 18 March and he said i have to pay for that then only he can provide service and again refused. He said i will get back once checked some details with manager, but he havent gave any call back till date and problem not attended and he is not responding to my call from that day. Shall i file a case against Kent ? I dont want to leave this as it is because i spent 15750 Rupees and top of it they want me to purchase one external filer and i did that also on 03 Jan 2013 for Rs.1500 + 50 installation charge. Service Head Mr.Rajesh is not responding properly on the escalation I made and he said i will support my team only and he is not bothered about the customer concern. He is rude and not answering to any of the questions and he is not ready to give the complaint number also.

I purchased a Kent Gold water purifier recently; ;lesser than 1 month. Now the performance is so poor by water purifier, it takes a lot of time to purify a glass of water like 3 hours. Its a pain to drink purified water waiting a long long time. I want to get this serviced/replaced immediately. Our need is not getting fulfilled at all.

rajiv puri <[protected]@gmail.com>

Mar 14 (7 days ago)

to service
The General Manager
Kent RO System
C-15 , Sector-7
Noida 13.3.2013

Dear sir

With due respect I would like to bring to your notice the issue of extra charges asked for the repairing of my RO system even after payment of AMC. My Kent RO system was not working properly so I lodged a complaint on 18-2-13, my complaint number was D12328070., and in response one of your employees , Mr. Sanjay Kumar , employee code number 5590, came to check the system on 19-2-13. He told me that my system was not under AMC and so in order to repair the system he told me that I have to pay Rs 3200/- . He also informed me that if I pay the AMC of Rs 2000/- them I wont have to pay Rs3200/- and all the charges for repairing the system will be included in the AMC amount. He did not provide me with any estimate bill. After filling up the receipt for AMC Mr sanjay informed me that I have to pay Rs 300/- extra as service charges for that day and this was not informed to me before. We paid Rs 2300/- the copy of receipt of which is enclosed and the correction in amount is highlighted. The parts were not repaired on that day.

I again lodged a complaint on 13-3-13, my complaint number was D12351863, and this time i was attended by a new employee of yours, Mr. Suresh Kumar. After checking the system he estimated a bill of Rs-3215/-. He told me that I need to pay this amount even if I have paid the AMC as this amount was not included in the AMC. This was completely contradictary to what Mr. Sanjay has informed me. If I had to pay this amount of Rs3215/- even after paying the AMC the why was I asked to pay the AMC if maintainance and replacement of the parts was not included . I am being cheated upon by your employees. When your employees are themselves are not clear about the norms then how can you send such people to sought out the problems of your customers? Is this the service you provide to your customers? I am shocked to see the kind of service you provide and how your employee has fooled me.

I request you to look into the matter and take necessary action as soon as possible. Looking forward to your response .

Thanking you

yours faithfuly

Rajiv Puri

PH -[protected]

23A/7A, TILAK NAGAR,
NEW DELHI- 110018

I have purchased a kent RO in feb 2012, now this is time for AMC. They are asking for Rs. 2000 & it includes all parts (no deteriation expected) excluding filter & RO (main parts & needs to be change very frequently).
No i am helpless & will not recommend to purchase kent RO.
my email id is planning.[protected]@gmail.com

Dear Sir,

I have purchased a Kent Grand + water purifier on 5th Feb'12. AS per the specification, the water purifier is supposed to provide Filter change alarm, UV lamp problem alarm. AS per the warranty Kent is also supposed to provide 2 free services in 6 months duration.

1st of all , we could able to get 1st service after few follow ups and no body came for 2nd service. The machine suddenly stopped working on 21Feb'13. I raised a complain. The customer service engineer informed us that few electrical parts are not working since filter is not changed and he charged Rs.5000. However as per promise, the machine should give alarm for filter change.

I raised a complaint at their website but did not get any response.

Request for your support to address this issue.

We Brought KENT Mini Water softener from The Great Easter, 277/2/1, B.T.ROAD
GHOHPARA, SINTHIMORE KOLKATA-700036 on 26th Dec 2013, along with a Washing Machine, after which it was request from the seller that they will contact Kent_Customer Care to provide the Installation and Demo to the Deliver Address, but it's almost 2+ month passed, still no response received from the Kent Service Center, even repeatedly we are trying to contact them, but Response is Same as Earlier, and the "KENT Mini Water softener" still unpack.



It will be glad if we get assistance from these Personal, might be I think it will be unpacked and the all money is wasted for such a Worst Product from the Worstest Company

Regards
D.M.Sarkar
[protected]

Hello,

I am writing a complaint about Kent Tap Guard I bought on 15/02/2013 from an online website (snapdeal.com). Within 3 days o[censored]sing the tap guard the equipment started malfunctioning; there was impure water coming from the tap guard and the flow of water also reduced to droplets when it was put on the "PURE" mode. The flow of water from the unfiltered spray & unfiltered Straight adjustment on the TAP Guard is extremely dirty which cannot be used even for washing purposes !!!!
On 25/02/2013, I tried contacting the Service Centre on the number[protected]. After multiple number of attempts (due to poor level of customer service) we got a complaint to be raised & the complaint no. given was 17542. We were assured that a service person will come to check the tap guard within next 24 hours. However, till date nobody has come to check the tap guard. I have tried to contact the service centre many a times since then but all i get to know is that there was no complaint registered and some one will contact me soon for the complaint (which apparently was not raised) !
The model no of the product is "SX5-KR-01". It costed me Rs.2250.
I was given the following contact numbers for reaching the right person every time I called the customer service no. -
[protected]
[protected]
The representative speaking to me would just put me on hold for atleast 10 mins. & come back only to give another contact number for the service person ! I am very very disappointed and highly annoyed with this product and its after sales service !
I would really appreciate if you could help me sort this issue and if you could ask someone from KENT to come my residence to check the TAP Guard.
These KENT associates who spoke to me have my number registered with them and also my residential address.
If they cannot afford to send someone for the aftersales service, I want my money back as I feel I have wasted Rs.2250 !!!

Regards,
Ratna.

We have purchased kent maxx product one and half year ago.. We also made an AMC with kent service center in kharagpur and it is renewed on Sept 2012..
We are sorry to say that This product and Service, Both are not good. Product (Kent Maxx) breaks down every few days. In spite of a number of complaints and repairing, the machine keeps on breaking down every other day. Common complaints include membrane change, nrv not working, lamp not working, elbows leaking. This Product Never Lasted more than 20 days without Defect.

AMC People are not helping us. In December 2012, They came to our office after Many Calls and Took away the filter with them. They said that it will be repaired at kolkata. Since than, 2 months are passed and they never returned. Now they are not picking our Phone. We try 2-3 Times every day but they are not picking our phone.

We dont need a Bad PRODUCT of a Bad COMPANY with Bad SERVICE. Kent in Investing more in Advertisements and less in Products. We request the company to refund our money.

Dear Concerned,

I called Customer care of RO and requested them for the reinstallation of my Kent RO, one the other side of waal, as needed to install the Gas pipeline on that side of the wall. After calling tgem twice and requesting that it is very urgent (coz the gas pipeline people were supposed to visit us next day).

Still, there is no response from them for 2 days, and we are waiting for their representative to visit us.

I have Kent water purifier which I bought under one year warranty. After the expiry of warranty period I did AMC with the company for one year for which 4 services in a year was due. These people never come on time or the services and that too After reminders from the company. My last service was due on 6th feb. no body turned up on the date as expected so I called up the company for the services. Next day technician comes up saying kent has given his service dealership to distributors so we would be doing services for you and he asked for a new AMC to be signed. When I referred to the company, they said don't get it done through these distributors and we will send our technician in a day or two. From 10 thfeb onwards nobody has turned for the service and I keep on calling them for which they every time say technician is coming today or tomorrow. I am extremely disappointed with the services which kent offers to their customers.

The above unit was installed at my residence purely on account of the reputation of the company. It was very clearly conveyed to us by their staff and company that in case of dis-satisfaction or mall functioning, equipment will be taken back and our entire payment for the same will be refunded.

Within two days it was mall functioning. Their people tried and have been unsuccessful in solving the problem. We have been very cooperative.

When we wrote to them on 25th January after repeated efforts by their service people to rectify the mall functioning, they had clearly told us that instrument will be taken back and entire amount would be refunded to us. A reminder was sent on 28th January (both the emails are attached).

I am extremely surprised and shocked to learn that now they are saying that the money will not be refunded and another effort will be made to rectify the instrument. This is simply not acceptable. Kent are advised to refund our entire amount immediately as a defective brand new equipment is never repaired. It is either replaced or money refunded.

We are very shocked about the attitude of Kent Management. We have not received any feedback till now after sending the four reminders.

Please help.

Thanking you,

Pratap Burman

Team,

It gives me out most privilege in writing this email to one of the reputed organization.

Keeping things in short, below mentioned are the details of the Kent product I bought recently.
Product: Kent Pearl Mineral RO
S/N # KR[protected]
Invoice# KP1/1213/CR - 6320
Invoice Date: 18/11/2012
Date of Installation: 20/11/2012

The main purpose of buying a product worth Rs. 16000 (approximately) is to have clean water. Now that I have had this for well over 2 months, I feel like drinking shift water. Water, with Cockroaches and other insects. Do I need to spend money to ruin our family health?


I immediately logged a call with Kent team. Here is the humor.

A person from Kent service center visits my place on Tuesday 5th February 2013. I was just returning from office and noticed this guy walking out of my place. When enquired, my family members mentioned that his guy was from Kent and has ‘repaired’/’resolved’ the issue. Further looking on to what he has done, IT WAS SHOCKING. This so called Kent TECHNICIAN has just placed a plaster and said this is a known issue with Kent Pearl and fooled around my family members and walked out. NO receipt of complaint / ticket #. What the service is this?.

I immediately stopped this guy, who was about to skip/runaway from my place. He started off saying the same story. Placing a plaster, fooling around my family members ?.

Then, he told that I had to talk to Aravind, ASM, Kent at [protected]. This guy, says the same that Kent Pearl has known issues and he has a permanent fix to place a rubber.. Later I was thrown around between customer service number and Aravind to log a complaint. Later Aravind says he will have someone call me back. No response again.

What is this? If you guys know that this is a known issue, why did you sell this?

This is a cold blooded cheating. I need this addressed asap.


Regards,
Vinod Bonagiri
Cheated by Kent RO