Kent RO Complaints & Reviews

Dear Concerned,

I am a customer of Kent RO system and from 5th April it is not working and we have rasied a complaint for the same and engineer visited on 7th April but closed the issue due non availablity of parts after that delaer not picking the phone and we have tried many times to kent customer Care and no revert from them.

Please help to resolve the issue or provide the refund ASAP.

Saiyad Hasan Hasani
[protected], [protected]
97/14 Hasani Manzil, Khalis Hat,
Raebareli-229001 (UP)

I have purchased a kent grand in kolkata some time back we are having problem with the equipment, kent filter has stopped the supply of water from past one week., we have been trying to reach the kent helpline no for the past six days. They are not responding to our calls and nobody is coming to our house to repair the machine. Kindly look into the matter at the earliest... Cery pissed off with kent service. It has the most dishusting service

I got a call from AQUA Water Purifier, No.36, Hosur Main Road, Adugodi, Bangalore. MOB: [protected] claiming that they are genuine authorised dealer for KENT and they are fraudulent dealers and they cheated me with fake filter. BEWARE Of them...

Dear Its very disheartening to inform you that as being such an reputed company I thought your services would have also been very good and machine also, but its very unfortunate to inform you that neither of them are true. I have bought this RO last year and from last year there have been several problems with the RO. In Jan itself I got the filter change while it was in warranty period and I paid Rs 1200 to your representative, I asked him he told me that filter warranty is for 6 months but again if my product is in warranty it should be replaced free of cost. Now again there is some problem with the RO it has stopped working, it's really pissing me off. Pls change the machine with new machine(without any charges) or else I have to take some legal action regarding this for befooling the consumer. Holping for positive feedback.

I have a Kent water purifier model Grand +. I had lodged a complain (56219) on 01.04.2014. As per the policy the technician should attend the call within 24 hrs but in this case they came on 03.04.2014 and instead of fixing the defect they damaged the machine. That day before leaving the technician (Sanjit Dutta) promised to return back on next day ie. 4th Apr in the 1st half. Finally he didn't came even after calling to the service centre to 7 to 8 times. When I had given the call to the technician he was threatening me that no one will come and used slang languages. Kindly take necessary action on the same so that the issue gets resolved.

Its like 1 and half year ago we strted using kent ro and from that day til this present day its giving alot of problem and local coustom care there service is very poor.. so I want u to take a strict action against this as soon as possible. ..

I have KENT RO and have taken AMC last year. Since last 3-4 months regular problem is coming and each time have to register a complain. Each time a engineer comes and changes something and goes away. After some time again some other problem arises. Today also water purification has stopped and have to register a complain[protected]. After requesting to customer care, have received the no. of area manager( Mr. Sandeep Sharma-[protected]) but he did not picked the call after several calls. It seems that the KENT RO is using poor quality of materials for the repair which causes problem to customers . Request to look into the matter and stern action should be taken against the company as well as the person who is involved in using such defaulted material.


SAKET KUMAR

SECTOR-82
NOIDA
[protected]

I purchased a kent water purifier from reliance digital vashi navi mumbai on 20 july 2013 after complaint at their service provider m/s krupasindhu enterprises bhandup mumbai on 8/3/13 for a nonworking water filter, till today no service is given to us and the same has not been servised though it is under 1 year gurantee period.This is extremely serious.

I bought a KENT RO with TDS controller on 26th Mar 2010 from M/s SAKI TECHNOLOGIES Chennai dealer and have since then incurred frequent maintenance expenditure to keep the system working. Only in the last six months the following items were changed 4th July 2013 sediment filter, carbon filter, & service 1150.00 bill 1183 from SAKI TECH 8th July 2013 spun filter 350.00 bill 1187 from SAKI TECH 12th Sep 2013 RO membrane filter 2550.00 bill 1430 from SAKI TECH Today since there is no output I called the technician from SAKI TECH who inspected and said the following need to be replaced Diaphram Pump Rs 1500.00 RO membrane filter Rs 2500.00 Service charges Rs 350.00 Total Rs 4350.00 RO membrane was changed only on 12th Sep 2013, but he says the guarantee is 3 months ! Iam unable to reconcile to the fact that a system costing Rs14, 000, requires Rs8000.00 to be spent in 6-8 months to keep it working especially when we are using corporation water (tds 250)and not bore well. Definitely the quality of spares is suspect and I had the system checked and arranged for replacement of the membrane and sediment filter (both replacable type not KENT) and the pump was not faulty as alleged by kent mechanic. Now the system is working satisfactorily I placed so much faith in their product based on the high profile advertisement in the dailies and this is belied. M Balachandran

Dear sir, we are facing very frequent out put water continoulsly but there is no correct service from your service department we are listening your brand has very good reputation in the market but your service department is very poor we are purchasing just six(6) months back this is the fourth complaint in these six months so kindly give the proper service so try to understand my problem and solve it geninuly.

Our institute has purchased one no. Kent R.O. Water Purifier Elite - II, Cap. upto 50 ltr. Per Hour on dated 23/8/2013, but till date not a single engineer approach us for service for the same. So please send an engineer for service at the earliest. You are requested to respond at the earliest, but till date you have not responding and it is not a proper way to satisfy your esteemed customer. Today we have also contacted your customer care number various time, but it disconnect before any response and also send an SMS but you replied for DEMO.But we have complaint regarding servicing of R.O. Water Purifier. We have about 200 girls trainees and they require pure drinking water for which we have purchased kent R.O. Water purifier. Model / Machine No. - KR[protected] Address:- Savitri Bai Phule Industrial Training Institute Gokhle Road, Mori Gate, Delhi-110006. (Near Kashmiri Gate Metro Station ) (R.K. Sharma) Principal ITI MORI GATE Cont. No. [protected]

Sir/madam, The machine is not working properly and water is overflowing and the mechanic that dealer sends has been coming to repair the machine thrice already and he is not repairing it and everytime he visits there seems to come a new fault in the machine. Kindly see into the matter at the earliest as we have been facing the issue from quite a long time now .Kindly contact me at [protected] and mail me at [protected]@gmail.com regards, Kiran Singh

Hi,
We bought the Kent Supreme RO product in Dec-13. Since then, this is the sixth service complain that we've logged.
We were of the opinion that Kent RO systems are t best in India and Kent Supreme is the state of the art system which has been introduced. However we are very dissatisfied with the product and tired of logging the complaint every other day.

First of all, you mention that the Kent Supreme is a zero water wastage product. However every one hour at least 3 buckets of water is wasted. Upon checking with the engineer we were informed that this is just a marketing strategy and the water will be in any case wasted.
Secondly, every couple of days. The product dies down and does not provide water.
This is the 5th time a part has been replaced.

This is utter nonsense, the service is provided only until the warranty period. I'm sure this RO would be a complete waste after the warranty period even though it still is.

I would like to place a request for the product return and refund of money. It's better to buy another company's product, which works well enough. This is something we know from experience.
Please consider the same and treat this as urgent.
Regards
Arvish1 Kumar
Ph:[protected]
B-103, Silver Nest Apartments
Sector - 16B, Dwarka
New Delhi-110075

I have bought Kent Pearl in December 2013 and facing problem of leakage in January it stopped automatically, when executive came he says don't fill water above a certain level. We follow the same but in 12th February water started leaking from all sides we just helpless. I filed complaint on 13th February but still past week we didn't get any response and we have to buy water from store. Very Bad service we want replacement...

Hi, This is regarding the Complaint No is[protected]. This has been going on for months now that problem hasn't been resolved on the New Kent RO Machine. Request to please refer to below Mail trial which I have been communicating to Kent but not seen any professional approach towards the resolution of the issue. I am putting here the mail trail as below for your complete undersatnding... <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> · Rakesh Yadav · · Today at 7:10 PM To · service Two Kent Executivesvisisted again on 8th Feb Saturday and replaced the filters and Membrane etc. Kept the unit underobservation since Saturday but still machine is not delivering clean water evenafter 10-15 times water replacement and refill of the tank in thehope of clean water. Now enough is enough, myhouse is not the R&D Ceter of Kent, Now it's time to act and replace themachine with a new one as the machine has never worked since day one and youguys have been just waiting time. Request to act ASAP. Regards, Rakesh Tel-091-[protected] From: Rakesh Yadav <[protected]@yahoo.com> To: service <[protected]@kent.co.in> Sent: Saturday, February 8, 2014 12:42 PM Subject: Re: RE: Kent RO Faulty replacement Two of the Kent Servicereprsentatives visted my place again and again checked the water flow and waterparameter. They again found thatwater from Kent RO is not clean. This time also KentExecutive came without any spare. Every time new person visits and do the samesettings on the R.O and accept that water is not clean from RO. The executives vistedlast Saturday "One Week back" and promissed that they will be comingnext day with spares and also a spare RO as a replacement if problem is notresolved with spares. The R.O was disconectedand still lying out waiting for KENT Executives. I don't understand atall what kind of process and professionalim followed by KENT. I can't offored to waitand any more visits from Kent for the same thing. It is just getting waist ofmy time. Please don't force me totake some uncomfortable decision. I have been waiting fornow months to get the issue resolved without seeing any professionalism fromKent. Please arrange thereplacement of the Unit with New one without any further delay to avoid Damageto the Kent Brand Image. Regrads, Rakesh Tel-091-[protected] From: Rakesh Yadav <[protected]@yahoo.com> To: service <[protected]@kent.co.in> Sent: Friday, January 31, 2014 1:15 PM Subject: Re: RE: Kent RO Faulty replacement Hi Kent team, I have been waited for quite long now. Problem is still not resolved after so many calls and followup. I would urge to get the issue resolved at utmost priority to maintane your brand image. Customer by Kent Ro for pure drinking water not to add a junk box in the kitchen. Regards, Rakesh [protected] Sent from Yahoo Mail on Android From: service <[protected]@kent.co.in>; To: Rakesh Yadav <[protected]@yahoo.com>; Subject: RE: Kent RO Faulty replacement Sent: Tue, Jan 7, 2014 4:13:01 AM Dear Customer Your Complaint No is[protected]. Thanks & Regards Customer Care Team ________________________________________ From: Rakesh Yadav [[protected]@yahoo.com] Sent: Monday, January 06, 2014 10:20 PM To: sales Cc: service Subject: Kent RO Faulty replacement Hi, This is regarding the Kent RO water purifier product(Kent Excell+ Mineral RO) Serial No: KR[protected] This RO was recently installed on Nov 2013 but it is still not providing clean water even after multiple visits of the Kent repersentatives. Every time executive comes and set some settings and says within two days you should be getting clean water. This time last week carbon filter was changed and was expecting to have the clean water. We have been throwing away the water in the hope that clean water will be delivered by Kent RO from so many days and weeks. I have lost my patience and all hope for clean water from this this piece of box. I spent 16000 RS. on Kent RO for pure water not for spoil my happiness, I am totally fed up with the Kent RO Box. In last two months Even after so many visits and waiting in the hope of pure clean water I would urge to get the unit replaced ASAP. (Please no more settings and part replacements). This device has never worked since installed and I have been just waisting my valuable time in cordinating and calling Kent. The RO should be completely repalced with a brand new one. I do not expect this kind of new unit as faulty unit from Kent and on top of it such a bad experience. This is now the matter of Kent RO Brand itself. Hope to see the new replacement unit before the weekend. Regards, Rakesh Yadav Tel-091-[protected]

Hi, I bought Kent Pride RO yesterday and first of all the claims made by the vendor(Life Mantra) were wrong like we can adjust TDS etc. After the sale was done he said he's not a technician and secondly I had to pay ₹1600 for the installation. Is the price justified? Really feeling cheated and bad. My friend recommended HUL RO because of their superior services but it was my bad to decide against him. Anurag Gupta [protected] Goregaon East Mumbai

Dear Sir/Madam, I had purchased a KENT Gold purifier 5 months back. Now there is problem in water purifier, so we had called to customer support office NCR[protected], they had given me another number ([protected] manoj pandey). Now, Mr. Manoj pandey never respond and attained any call. We are facing the problem till 3 weeks, and now we are drinking common supply water. We had tried many time customer service they always responed call...

I purchased a Kent Water purifier in the year 2012 and after completion of more than one and half years they have not done the service though I have many times called them (customer service personnel) Sri.Srinivas [protected], but not have responded till date. This is the state of affairs of kent service.

Hi!, I stay in ATS Village, 1683, Sec 93A, Noida-201304. We have been using KENT RO for the last 5 years and have taken a AMC also from them. I am really sorry to say that these guys are really harassing customer My RO was not working and i complained of 21st Jan 2014, the engineer came the same day checked and said that one part of the Machine not working replaced and went. He told my mother to drain all the water and after that it would work fine. My Mother did all and when i came home she said the water was still very bad. On 22nd Jan 2014, i tried calling them but dint get through there number and finally on 23rd Jan 2013, i got through and registered the complain again. The engineer came and said the Filter and the membrane has to be replaced as the same have gone bad. Since our Membrane was in warranty we asked them to replace the same. They checked in there systems and said that our membrane warrant expired on 21st Jan 2014 and we have to pay the money in full. I am really aghast by the behavior of the Kent service people and they are taking all o[censored]s for a ride, The engineer very well knew that there was a issue with the membrane and he dint say anything on the 21st Jan 2014 as that day, he had to change the membrane free of cost. I spoke to the Area manager, he said he cannot do anything and we have to speak with the call centre. The call centre gave me a number of Mr. S S Chauhan and he seems to be very busy, not picking up our calls. I do not know who to complain. The Kent guys are really taking us for a ride. I need someone to help me out to reach to Mr. Mahesh Gupta and to tell him what wrong practices people are following in his company and want my Membrane to be replaced.

I have your smart gold purifire product which is i purchased in 25/09/2013. No one is coming for service from my choice electronics ulhasnagar. i have alredy called them to service.i have contact them from 1 month but there in no positive response is coming from them. please kindle take action on them othervice i am going to take legal action on them.