Kent RO Complaints & Reviews

The company is a sell and stay away company. It has no service centres of its own and works on the model of outsourced service through bunch of third party entities who are interested in only fleecing money from the poor customers of Kent RO system. The company has no mechanism of fault or complaint escalation to protect the customers interests. Please look for a product with good after sales service or repent if you choose Kent.

I purchased 3 Kent ROs and 1 softner in feb 2013 and been not Installed since more than 3 months I have regularly been calling customer care and other people whose numbers are given to me by the company to get them installed but all in vain. No one is helping. Please get them installed. Its really frustrating that a customer like me who purchased 3 Kent RO and 1 softner AND is regular customer of yours is getting pathetic and NO service... Please Help Rgrds Mukesh Kaushik [protected]

I heartly request to you that my kent ro machine is not right since the beginning.I complained many times to the dealer they came and just see it never checked properly now its gurantee is over and again it is not working properly then they checked and said that 1800 cost will be charge for changing some devices in it.What is this when it was in gurantee they never checked it properly
It is from balrampur uttar pradesh
Mobile number-[protected]
Dealer number-[protected]
From
Anil kumar modi
Major chauraha
Balrampur

Dear Sir, I am a new customer of your company, and very very much disappointed from the service of your dealer. I purchased kent super star RO from Allahabad, from the dealer running GLOBAL INFO SERVICES in Allahabad for Kent RO systems. We were actually shifting to Raebareily and the dealer assured us that we can purchase the RO from him and he will arrange the Installation in Raebareily in two days. Every-time we call him, he disguise us that he is sending service boy in two hours. And its being one week and our Kent is still packed in the box.The same service your CUSTOMER CARE is providing. First of all, no one pick your toll free number, and when i called your corporate office, they give me another number to call. Its actually giving me feel, i am calling in some government customer care, actually its worst than that. You are running a Private company, and your are providing such services. Customer satisfaction, the basic of marketing strategy, and you have a lot no. o[censored]nsatisfied customer, as you can Google it on customer forum. Kindly understand, the whole thing will reflect on the name of your company. Obviously, i would never refer anyone this RO and so will do the other unsatisfied customers. I am sending the address where the RO has to be installed. And i request you to arrange something for there and do it for the sake of your company name. Contact no.[protected], [protected] C 403 Indira Nagar Colony Power house road Raebareily- 229001U.P.

Dear Sir/Madam, I Tired Register on Complain, by Customer Mobile Number but not received my Call. Very busy and not any response. So, Please my register complan. Regards, Md. Istaf Ansari Mob. : [protected] A-4, Balmiki Mohalla, Tughlakabad Village New Delhi-110044

I bought Kent Pearl Water Purifier 1and half months
before. It took two weeks to complete the installation.

Warranty Card: No warranty card found in the box. I asked for the warranty card
to Kent customer service No.
Gejalakshi told me to get Warranty Card and get delivered. So Far no
warranty card delivered.

I registered a compliant on 17 Mar 2014 that Kent is not purifying the
Water. I called Customer service again. One technican visited my house
but no improvement. Called the Customer Service again. Customer
service Bala spoke to me and arrange for Senior Technician for the
same. No updates for senior technician visit as of today. Called the
Bala and Gejalakshmi three times but no updates on service as well as
Warranty Card.

IN the middle, Water got leaked in the down of Water Purifier.
Technican came and fixed that but nothing fixed for purifier problem.

I had spent Rs.17000 to get rid of buying Water Cane. But I am
continuously Paying for Water.

Sir, Our complain no 9267 We have been without kent services for last 15 days now, and unfortunately no proper feedback has been received. your serviceman came to our house 2 times, last time yesterday at 7pm (Rintu Bera-[protected]) but did not rectify the Kent issue but instead has closed entire waterline in our kitchen and we are starving without food and water since morning. The serviceman is now not responding to phone calls. Such pathetic service we have never received from aqua guard in all 20 years we had it installed in our house. We had always been trying to call Kent for regular servicing before, which we were promised 4 times a year, but have not received even one service. As we can not live without water, we will get aqua guard installed soon, and obviously will file a consumer complain against your services. We feel disgusted to have been fooled by 18000 rupees we spent on Kent. We had bought the kent from M/s Kaunish Sales & Services, K/8 Sahapur Colony, New Alipur, Kolkata invoice no 9 dated 17-06-13, concerned person Bikram Sinha ([protected]) Ritesh Choudhary [protected] Kolkata

Dear Sir, I had purchased Kent Grand Plus Mineral RO on 08/07/2013 from Velocity Dist. Thane West Invoice No 2030 and serial Number is KR[protected]. I amm attaching invoice and Warrenty card for same. I gave complaint to service provider M/s Kripa Sidhu Entp Bhandup on 14th April 2014 for non functioning of machine via complaint no.A243 But Executive told that Sir went to Out of India for tour. After calling 3 to 4 times to call centre and Kent engineer on 18th they made temporary arrengement and told now Material is not available and blue chock need to be replace. But after that your executive (Ph No [protected]) is not responding any calls from me. Even in office when I contacted Ms.Priyanka spoken to me at [protected] on 20th April 2014 and promised that I will receive call in 10 to 15 minutes. But I had not received any call. It shows that Company Kent Ro systems Ltd is unable to provide service in Warranty period and there is no any more control on executive to provide service about your premium product. Kindly note that I am highly unsatisfied and tack back this product and return my 100% value which I had paid. Also I need compainsation of Rs.5000/ towards harrasment and uncertaninty of pure water from kent machine. Regards Tanaji [protected]

Dear Concerned,

I am a customer of Kent RO system and from 5th April it is not working and we have rasied a complaint for the same and engineer visited on 7th April but closed the issue due non availablity of parts after that delaer not picking the phone and we have tried many times to kent customer Care and no revert from them.

Please help to resolve the issue or provide the refund ASAP.

Saiyad Hasan Hasani
[protected], [protected]
97/14 Hasani Manzil, Khalis Hat,
Raebareli-229001 (UP)

I have purchased a kent grand in kolkata some time back we are having problem with the equipment, kent filter has stopped the supply of water from past one week., we have been trying to reach the kent helpline no for the past six days. They are not responding to our calls and nobody is coming to our house to repair the machine. Kindly look into the matter at the earliest... Cery pissed off with kent service. It has the most dishusting service

Dear Its very disheartening to inform you that as being such an reputed company I thought your services would have also been very good and machine also, but its very unfortunate to inform you that neither of them are true. I have bought this RO last year and from last year there have been several problems with the RO. In Jan itself I got the filter change while it was in warranty period and I paid Rs 1200 to your representative, I asked him he told me that filter warranty is for 6 months but again if my product is in warranty it should be replaced free of cost. Now again there is some problem with the RO it has stopped working, it's really pissing me off. Pls change the machine with new machine(without any charges) or else I have to take some legal action regarding this for befooling the consumer. Holping for positive feedback.

I have a Kent water purifier model Grand +. I had lodged a complain (56219) on 01.04.2014. As per the policy the technician should attend the call within 24 hrs but in this case they came on 03.04.2014 and instead of fixing the defect they damaged the machine. That day before leaving the technician (Sanjit Dutta) promised to return back on next day ie. 4th Apr in the 1st half. Finally he didn't came even after calling to the service centre to 7 to 8 times. When I had given the call to the technician he was threatening me that no one will come and used slang languages. Kindly take necessary action on the same so that the issue gets resolved.

Its like 1 and half year ago we strted using kent ro and from that day til this present day its giving alot of problem and local coustom care there service is very poor.. so I want u to take a strict action against this as soon as possible. ..

I have KENT RO and have taken AMC last year. Since last 3-4 months regular problem is coming and each time have to register a complain. Each time a engineer comes and changes something and goes away. After some time again some other problem arises. Today also water purification has stopped and have to register a complain[protected]. After requesting to customer care, have received the no. of area manager( Mr. Sandeep Sharma-[protected]) but he did not picked the call after several calls. It seems that the KENT RO is using poor quality of materials for the repair which causes problem to customers . Request to look into the matter and stern action should be taken against the company as well as the person who is involved in using such defaulted material.


SAKET KUMAR

SECTOR-82
NOIDA
[protected]

I purchased a kent water purifier from reliance digital vashi navi mumbai on 20 july 2013 after complaint at their service provider m/s krupasindhu enterprises bhandup mumbai on 8/3/13 for a nonworking water filter, till today no service is given to us and the same has not been servised though it is under 1 year gurantee period.This is extremely serious.

I bought a KENT RO with TDS controller on 26th Mar 2010 from M/s SAKI TECHNOLOGIES Chennai dealer and have since then incurred frequent maintenance expenditure to keep the system working. Only in the last six months the following items were changed 4th July 2013 sediment filter, carbon filter, & service 1150.00 bill 1183 from SAKI TECH 8th July 2013 spun filter 350.00 bill 1187 from SAKI TECH 12th Sep 2013 RO membrane filter 2550.00 bill 1430 from SAKI TECH Today since there is no output I called the technician from SAKI TECH who inspected and said the following need to be replaced Diaphram Pump Rs 1500.00 RO membrane filter Rs 2500.00 Service charges Rs 350.00 Total Rs 4350.00 RO membrane was changed only on 12th Sep 2013, but he says the guarantee is 3 months ! Iam unable to reconcile to the fact that a system costing Rs14, 000, requires Rs8000.00 to be spent in 6-8 months to keep it working especially when we are using corporation water (tds 250)and not bore well. Definitely the quality of spares is suspect and I had the system checked and arranged for replacement of the membrane and sediment filter (both replacable type not KENT) and the pump was not faulty as alleged by kent mechanic. Now the system is working satisfactorily I placed so much faith in their product based on the high profile advertisement in the dailies and this is belied. M Balachandran

Dear sir, we are facing very frequent out put water continoulsly but there is no correct service from your service department we are listening your brand has very good reputation in the market but your service department is very poor we are purchasing just six(6) months back this is the fourth complaint in these six months so kindly give the proper service so try to understand my problem and solve it geninuly.

Our institute has purchased one no. Kent R.O. Water Purifier Elite - II, Cap. upto 50 ltr. Per Hour on dated 23/8/2013, but till date not a single engineer approach us for service for the same. So please send an engineer for service at the earliest. You are requested to respond at the earliest, but till date you have not responding and it is not a proper way to satisfy your esteemed customer. Today we have also contacted your customer care number various time, but it disconnect before any response and also send an SMS but you replied for DEMO.But we have complaint regarding servicing of R.O. Water Purifier. We have about 200 girls trainees and they require pure drinking water for which we have purchased kent R.O. Water purifier. Model / Machine No. - KR[protected] Address:- Savitri Bai Phule Industrial Training Institute Gokhle Road, Mori Gate, Delhi-110006. (Near Kashmiri Gate Metro Station ) (R.K. Sharma) Principal ITI MORI GATE Cont. No. [protected]

Sir/madam, The machine is not working properly and water is overflowing and the mechanic that dealer sends has been coming to repair the machine thrice already and he is not repairing it and everytime he visits there seems to come a new fault in the machine. Kindly see into the matter at the earliest as we have been facing the issue from quite a long time now .Kindly contact me at [protected] and mail me at [protected]@gmail.com regards, Kiran Singh

Hi,
We bought the Kent Supreme RO product in Dec-13. Since then, this is the sixth service complain that we've logged.
We were of the opinion that Kent RO systems are t best in India and Kent Supreme is the state of the art system which has been introduced. However we are very dissatisfied with the product and tired of logging the complaint every other day.

First of all, you mention that the Kent Supreme is a zero water wastage product. However every one hour at least 3 buckets of water is wasted. Upon checking with the engineer we were informed that this is just a marketing strategy and the water will be in any case wasted.
Secondly, every couple of days. The product dies down and does not provide water.
This is the 5th time a part has been replaced.

This is utter nonsense, the service is provided only until the warranty period. I'm sure this RO would be a complete waste after the warranty period even though it still is.

I would like to place a request for the product return and refund of money. It's better to buy another company's product, which works well enough. This is something we know from experience.
Please consider the same and treat this as urgent.
Regards
Arvish1 Kumar
Ph:[protected]
B-103, Silver Nest Apartments
Sector - 16B, Dwarka
New Delhi-110075