Kent RO Complaints & Reviews

I had registered complaint on 17/9/2012 vide complaint No D1274762,and personnelly call to cal center several times as well as personnally call to area incharge Shri Haris on his moblie No [protected] but till now my complaint is not resoloved whereas I oaid hefty amount Rs1800/- per year ,what kind of service provide by your compoany....

I had brought Kent Gold optima paying INR 1350 and was promised to purify 4500 liter of water. I bought the purifier On 15th July 2012 and i have launched the complaint with Kent coustomer care several times and the technician has visited 2 times in 1 month with no result. Water does not flow from UF Membrane Cartridge which is fitted in down side of purifier. I am not at all satisfied with the product and service of Kent. I request to get...

Dear Sir,

I am a resident of Madhav Kunj, Sector-9, Rohini, New Delhi-110085. We were gifted a Kent RO Grand+ by one of our cousin and we got it installed this year in may, 2012. We do have the details/bills and everythibng, the Product is pathetic in the first place since last four months it had broken down twice. on the top of it the customer care is pathetic. They don't turn up, in the recent incidence I suddenly realize...

sir, i have purchased a kent mineral ro water purifiers 0n 1.12.2009. after completion of one year i took AMC (annual maintenance contract) for each year afterwards. now the current service period is 30.11.2011 to 29.11.2012 which is a full service contract with full replacement of parts. now since last three months a have been complaining again and again. after every complain a service executive comes and checks the machine and and after...

KENT RO: POOR SERVICE AND QUALITY
Dear sir,

I have purchased a Kent gold water purifire on 23/04/2012 through vinayek Traders (Bikaner) and installed at my house. Just after one month of purchase I started facing trouble with the system. In the beginning it usese after a month of purchase it started leaking as well.

Initially I had to call technician once in a week but now situation has gone worse and...

I a customer of Kent RO Grand system, around 15 days back I had made a complaint on your registered customer service number [protected].

The service engineer who visited my house has taken Rs 2600/= for service and still the machine is not working.

Can you please look into the matter.

My house address is :- Sahibabad, Ghaziabad, UP - 201 005

Thanks
aman
[protected]...

Kent elite 2 machine was purchased in the month of January from Qasmi Engineer dealer of Kent Water Purifiers. Within 2 months we started facing problem with the machine. Every time we log a complaint and we have to wait for more than 15 to 20 days for KENT's engineer to come and solve the problem. Our's is a production company with total strength of 250 employees. When the problem arises we have to order atleast 30 bottles of water...

I had bought a new Kent RO Model No -Super Plus from one of the CSD Canteens in Secunderabad. On purchasing thee sales representative told me to call up on [protected] to get thee water purifier installed thee first time by a Kent representative. I tried thee number many times however no one picked up thee phone. Finally on 13 August 2012 a lady recived thee phone and told theat a person would come thee next day by 1200h for thee installation....

Dear Sir / Madam

My name is Mr. Abhishek Kapur and I am one of your customers in Noida. I am afraid to inform you that this is the first product / serivce in my life which has frustrated me and my family to such an extent.

Since we have bought it almost 2 years back it is giving troubles and have been spending a lot of money on the filters and the membranes.

The latest case is when on 13.05.12...

Sir,
I purchase one Kent super R O water purification from Oms Enterprises- Laksar road, Kankhal, Haridwar-UK. against Bill no. 964 dt. 28.03.12. But after one month that purifier remain sick, so many time we complained to the dealer and he also send the mechanic every time but these mechanic are not fully trained.Because they are not able rectify the defect. When we, ask him to change the product, he is not agree to do that....

Kent RO systems service request done on Friday 17 Aug 2012 and the call is still pending.
Kent Kolkata team and their authorized dealer Airan International harassing unnecessarily for money and not servicing the RO.
Details of the persons Dharampal Nagnia [protected] from Airan International and Sanjay Bagchi[protected] from Kent Kolkata.
They are threatening me and are not sending their technician regarding the service...

I, D D Tewary, resident of S-260, shakti nagar, PO Indira Nagar, Lucknow, working in PNB as Manager, purchased Kent Grand + on 15.03.2012. My Kent RO has stopped working from yesterday onwards producing alarming sound. kindly send your service person immed. to my address as above. m.no.[protected], [protected]

Please treat the matter as most urgent.

DD TEWARY
s-260 Shakti Nagar, Near Gupta Provision...

leakage in all filters...

Charging twice for the same part of the product to be replaced within 10 days.....

I had lodged a complaint for repairing my Kent water purifier in last week of July 2012 for impure water, Compalint no A2066 on [protected], Noone has yet come to service it.When I dail your dealer Aqua World from where I brought the machine they told that the complaint is closed.I asked them to take action against this criminal negligence they behaved rudely with me and told to talk to their manager on [protected].No body picked up the call...

The Ro Filter in my machine has been changed on 31.1.2012..
since the machine not working I have asked the authorised dealer from whom I have purchased('Jai Vignesh Electronics, New No.117 Periyar Pathai, Choolaimedu Chennai 600094) to inspect it. Mr. Palani the mechanic who came on 14.8.2012 and inspected , said The RO has to
be changed and the cost of new one is Rs.2250/. When I told that the existing RO was changed...

Hi
I have logged a complain thru' your web site on the poor quality of service + product of KENT System. Seems the complain has been closed w/o any corrective action. My product is still in malfunction stage. Appreciate your intervention and support to have my concern addressed. I am sharing the details once again.

"I had purchased Kent Grand+ , sl no KR[protected] on dated 22/03/10.

While buying...

I have purchased a KENT RO WATER PURIFIER ON 27 JULY 2011 FROM LOTUS SHOWROOM IN INDORE

DURING ONE YEAR I HAVE FACED 6 TIMES PROBLEM IN IT AND A FAKE KENT RO DEALER-JAYESH SHARMA HAD BEEN COMING AT MY PLACE TO REPAIR IT

FURTHER WITHIN THE WARRANTY PERIOD HE NEVER MENTIONED OF CHANGING THE FILTERS AND MEMBRANE TO REPLACE FROM THE COMPANY AS THEY WERE NOT WORKING.INSTEAD HE ALWAYS CAME UP AND TEMPORARY CORRECTED...

i purchased a Kent RO machine for water purification purpose from the Unit run Canteen run by the ministry of defense at Manesar, District-Gurgaon Haryana on 01 Aug 2012. I made call to the customers and in turn he assured me to install the machine by today. I forwarded all relevant details to him through sms twice on 01 August itself. Even after those all formalities no one has reported for the job at my residence beside their assurance....

Hi,

My name is RKRavi, I bought kent perl ro by submitting the request online and kent representative(name -Shahnawaz, phone-[protected]) installed the ro system on 24th july 2012 and without checking the system they collected the money and left my house by saying when tank become full throw the water and after that u can use the water for drinking. After some time when water tank became full the machine did not stopped the...