Kent RO Complaints & Reviews

I have Annual maintenance contract with A.V. Enterprises, samastipur, for the year 2012-13 for repair and maintenance of KENT WATER PURIFIER, which is the authorized one from the company to provide the services in the local area. when the system stops working , technician came to attend and they removed my iron filter and carbon filter and went away that when company supply the same , it will be installed. Later on they said that the iron filter is not covered under the AMC . When i become ready to pay the extra sum to fit the required iron filter , they said when company supply the same , it will be fitted. Having paid the AMC amount of Rs. 4,000=00, i have to buy Bottled mineral water from the market for the use of myself and my family. I entered into the AMC with the service provider thinking the backing of prestigious brand of KENT behind the authorized service provider. Now in view of the gross deficient service i feel cheated by the famous brand like KENT in the name of service .

HI,
I HAVE PURCHASED A WATER RO SYSTEM (GRAND +) FROM KENT RO, NOIDA BEFORE FIVE MONTHS. I HAVE MADE MANY CALL TO HEAD OFFICE TO CHECK PH LEVAL/ TDS . AND ALSO CAAL TO SALES REP. BUT STILL THEY DIDN'T RESPOND.

THE SERVICE LEVEL OF KENT RO IS GETTING DOWN .

THANKS...
RAVI
+91-[protected]

Ever since the purchase of the water purifier Model no. KENT GRAND+ RO, Serial No. KR[protected]th feb 2012 , After 15 day of purchase we have continuously faced problems with it. The system has required more than 15 visits by the company service people to keep it working. How ever it still breaks down every month.

However since last week again my system has not been working. Every time the service guy visits and informs of some or the other fault in the system. We have been forced to replace Adapter and our water purifier and still it is not working

Yesterday 15.01.2013 I have again complaint regarding the same problem your personal came and offered us the extended warranty so that complaints will be attended free of cost in future , does it mean that I will be facing the same problem in future as well without been rectified after series of complaints .I have purchase the unit keeping in mind the status and the name of kent company posses, but this time you people have proved me wrong as this behavior was not expected a company like kent.

Request you to please provide me the permanent solution this time for my complaint or change the unit and replace it with new one as I am facing the compliant since from the date of purchase and still my unit break down after every 15-20 days.

Puneet Motiramani

[protected]

Dear Sir,

We have purchased a Kent water purifier on date[protected] bill no. 9316 from Singhal Electronics Mahaveer tower near frigo gole building road Sardarpura Jodhpur (Raj.) and only after 15-20 days it becomes faulty. We are not able to drink water from it since it is giving a very bad smell in it. We have complained to Singhal electronics Jodhpur Rajasthan 2-3 times, finally on 28-12-12 they had given us a number of Kent customer care noted from the packed box. we had contacted on it and the automated reply system had given us few numbers of the local service center. We had tried 3-4 numbers from which one of the number was wrong number and finally I had a telephonic conversation on this number[protected]provided by Kent Customer care automated reply system) on date 28th Dec 2012. The service representative on this number had assured me to send a engineer and ask me to sms him my address. As per his instruction I had messaged him my address but he had not send anyone. I telephoned him again on 1st Jan 2013 and asked him in a very polite way, for service and he assured to send someone by the same day or next day but again no one came. Finally I talked to him on same number[protected] and told him that if he had not send anyone in next 2 days then I will do the complaint on internet and on Kent website or any consumer complaint site and I was surprised from his reply that instead of resolving customer's complaint he was advising me in a very rude manner to complain at anywhere.

After disappointment to this level, I had took a decision to do complaint of Kent services and also regarding the miss behavior of a Kent service employee who attends calls on this number[protected]. I request you to please do the needful action in this concern.
--
May God bless you and your family
Thanks and Regards
Sachin Sarvatee
(Member-District Congress Committee, Jodhpur)
Mo-[protected]

P.urchased KENT R O SYSTEM from Raipur Electronics Pvt Ltd Kolkata Invoce no TO/05227/11-12 dt 26.3.12 installed on 28.3.12 out of order since last 15 days service provider and company reprasentatives only assuring that the deffect will be rectified soon but nothig being done. I have telephoned to company and their agent and service manager at Kolkata but they are giving only false promises and not doing the job

I, am Sobhan Bhattacharya from Kolkata ,have Purchased a KENT SUPER+ (SERIAL NO. KR[protected] Water Purifier on last 06.04.2012 (Price : Rs.15000/-) from your authorized distributor called "APARNA APPLIANCES". But after installation, within warranty period we experienced a very very poor service from them . After several follow up & phone call from our side some Service Person came but he was also very worst in his job . We have still suffering KENT PURIFIER problem but he was unable to solve it rather after his servicing our Purifier is running with tremendous abnormal Sounds, Vibration & producing very less quantity of water with bad Taste . They told we need some local made Iron Guard to control iron in water which cost around Rs.1500/- , we agree to buy that one also to get a good water but after they again disappear after several call , still we are facing the same problem. When we purchased this purifier we never thought this will be a problem like this, I believed this KENT purifier is very good in its performance but due to this kind of bad service this Purifier became horrible pain to the people.Please take a necessary action as soon as possible.
The address of the KENT Distributor is as follows :
Contact Person : Pradip Aich (Mobile No : [protected])
"APARNA APPLIANCES "
KENT RO SYSTEMS LTD.
H.O.: A-2 , Sector-59, Noida (UP)- 201309, India
R.O.: Akash Tower, 6th Floor, 781,Anadapur, Kolkata -700116,India
Branch Office : SHRESHTHA ENCLAVE ,Ground Floor ,Jhawtala Road , Kolkata-700059
Office Phone :[protected] ,
Mobile : [protected] , [protected]
Regd. Office: 136,thana Road, Kolkata - 700116

Hope this time you will take a necessary action to solve our problem as soon as possible .

Thank You in advance ,

Rgrds,

Sobhan Bhattacharya
[protected]

This is regarding our water purifier (Kent Mineral RO Super Plus no. KR[protected]. The water purifier is not working for past 4 days, and customer service is not sending anyone for service. Our complain no. is H/275. The service executive is also non cooperating and didn't listen to our full complain and cuts the call. Can you please register our complain and take immediate action. The after sell service in Mumbai/Powai area is horrible. Imagine a family without water purifier for 4 days!!!.

Hi,

I purchased KENT RO a year back after seeing lots of advertisement in media, now i realized that i made a biggest mistake of my life. Most of the time this machine remains out of order, they repair this more than a dozen time but after each repair it stopped working in few weeks.

Only purchase this product if you want to waste your money.

Regards

Hello Sir/Madam,

This is with regards to the Kent Pearl RO water filter purchased on 5th November and it was installed on 7th November 2012.
Serial number KR[protected]

Purchased in Bangalore from Rays Enterprises, 132, Muddinapalya Main road, Vishvaneedam Post, Near to RTO office, Bangalore 560091

PH: [protected]

MOtor of the Filter stopped working on 24th November. When approached them, they were reluctant and informed that they can only replace the motor.
It is brand new and not even a month and asked for replacement.

Spoke to Sudindra Kent Sales Manager. His contact number [protected].
He was very rude telling that it cannot be address soon and only Motor can be replaced.

They are denying it and not addressing the issue properly.
Even Service CEnters are also telling the same thing.

A brand New Product from KENT that costs 17500.00 is totally useless within a month. Please help in getting this issue resolved ASAP.


My contact number:
[protected]/ [protected]
My name is Sharath and may contact Kalpana on [protected]

I purchased a Kent Grand + purifier system from Kent R.O..Machine is defective,once I complained and they rectified /replaced the defective part but the same defect occurred again within two three months.Very shocking that more than two months has already been elapsed to lodge a complaint, but company is still silent and not interested to rectify/replace the defective part/machine not even bothered to reply at least even a single mail.It is purely a cheating to the consumer .

P.K.Malhotra

I am using KENT RO system for 6 months now. It is normally been advised that TDS level for daily consumption should be in range of 40-60, but KENT RO which comes with tag line of "TDS control" stands false when it starts giving water in the range of 10-70. consuming low level of TDS will make us used to it and higher chances of getting ill after having outside water.

when contacted service engineer his answer was "Supply water comes with varying TDS and KENT will just reduce TDS in % of supplied water, which is 10% in our case. You should control your supply waster" such an irritating answer I have got but what to say to that guy...IT IS ULTIMATELY POOR R&D OF THE PRODUCT. product should be able to control the TDS irrespective of the supply water quality.

Contact number
[protected]

I Pallavi Atram am writing this mail to you in hopes that you will help us out.
we filed a complaint (complaint no. j620) for the kent water purifier we bought almost a month back which already undergone 1 repair,
we were told the guy would come in 24 working hours which he didn't, he came on a Saturday in the evening and told us it needed some hardware which he didn't have on him and that he'll come on Monday, we waited till Tuesday he didn't show up. So we called the office and they say that the hardware is not in stock that they'll have to order it from Noida it will take three days and now its been three weeks and no engineer has come. I told them to replace the product and they haven't done that as well.



so if you could look into it. as you the gas cylinder rates are soaring like hell and we can't afford to boil the water.
hoping for some kind of help.

We had bought a Kent Excell + RO in the year 2010. From the day one it had been installed, it started giving us problems, with the major parts like the pump, membrane, etc. needing replacement in less than a year......with such a horrible product in hand, we were forced to take an AMC which again is quite expensive. The AMC says that the pump and membrane can be replaced once within a year long contract. But the product itself is so fantastic that they don't even run for so long!!!!! Their service technicians are still worse....every time they come, they only make matters worse. One of them being Mr. Ratikant (+91-[protected]). The Service Agency being M/s Aqua World (+[protected].
I am totally frustrated with product and would never go for any product which comes from their make!!!!!

Vinay Nair

I have Kent RO for two years and it worked fine. But four months back I called service person for regular change of filter and he asked me to buy AMC for around Rs. 6,000. I did not see any need so I declined for AMC. I don't know what he did but my unit has been constantly failing since. First the adapter failed, then choke failed and again now adapter and pump has failed. This all has happened in last four months. They have been saying the electric fluctuation is causing the problem but the fact is our apartment complex has one the biggest transformer and power regulator in Bangalore. No one including me has had any problem for four years with any other appliance, so this argument is bogus.
I believe Kent RO people are putting substandard equipment. The replacement of choke and adapter cost me Rs. 1750, something that should cost only Rs. 200. It is nothing special these should be standard equipments but by using non standard equipment Kent RO has been criminally fleecing its customers.
I definitely advise people to avoid Kent RO.

I have purchased kent ro system on 6/12/2010 and get A.M.C wef Jan. 2012. but services is not being provided by the company regularly only one service has been made till date ie. 7/11/2012. Complaint is not attended up to 15 days after complaint. Motor pump of machine is not working properly and give noise every time.
I advice sympathetically to customers which are going to purchase kent ro in future that they not purchase the kent ro products at any time and advise to their relatives for the same.

Sir,
I had purchased Kent RO Grand 8 lit Machine Nos KR[protected] on 13/1/2012 from Vinayak Kitchen Ware , Near Bank of baroda Branch , 89-G Civil lines , Bareilly . and have got it installed at My residence at DAFFODILS ,11A Krishna Vihar Colony ,Surkha, opposite Maula Nagar, near Gulab rai School. After a month or so of my purchasing the system , the pipe which enters the RO candle popped out and the chamber which houses all the candles and wires got filled with water. The Machine stopped working. I informed Vinayak Kitchen ware and he sent an engg. who tried to fix the tube with Fevi Quick, he tried a few times but as the pressure was more , every time the tube popped out. After a lot of effort he finally succeeded and the machine started working. Again after two days the machine went dead and i informed the shop to send the service engg. after about 4 to five days persuasion the engg came . he said that as water had filled the machine , the contact point of wires going into the processor mounted on the inside back wall of the machine had shorted. He took the processor like thing and temporarily started the machine in some direct manner . he said that the processor had to be looked into. Any way after a few days he came and installed the processor but the wiring cable set which connected the various parts inside the machine had to be cut and joined temporarily as the wiring set was not available ...still the wiring is cut and joined in temporary manner. The machine was started now but with all loose wiring . After a few days of working , the machine again stopped working . The engineer came three days after the complaint he opened the plastic transparent chamber and tightened some wire which had become loose due to the still existing temporary wiring. , the machine again started working.This time it worked for about one and a half months at a stretch. Again it conked off . When I informed the Shop he sent an engg. The engg said that the power supply had conked off . He replaced it and the machine started working. I told him about the loose wiring which had to be changed , he said it was not available and would do it when it will be available. Again the machine started working and worked for a month or so. Then it again became dead. This time after at least 6 to seven days of complaining the engineer came and rectified the problem , I would like to add here that your service network , at least in bareilly uttar pradesh is very unsatisfying. One of the time the engg who came said he was working for some other company too . It really shook my faith in your after sales network. Any way about 10 days back the water stopped going inside the collection chamber although it was running in the outside pipe. The water chamber was taking a very very long time to even collect a glass of water. The engg came and told that the R O Candle was choked . The candle was changed for free but he said that i should get the other two candles changed too as six months had passed , he also advised to install a pre filter candle and so against a payment of sone 1400 rs I got the candles changed and got a pre - candle filter installed. The wiring is still in a temporary state. The machine worked fine for 10 days and now today 25th Oct 2012 it has again stopped working. I am very frustrated with this Machine, either the machine is jinxed or whatever. Even the service set up is pathetic. My daughter is suffering from typhoid. What is the use of installing such a high end filter system . Earlier I had Aqua Guard and I was very happy with it . Please change this piece as it is not working properly since it was installed . The water filling incident when the pipe popped out in the machine chamber has, i assume spoilt all the parts inside . I request you to change this machine as I am highly dissatisfied . Please look into the matter urgently. Thank you. Amitabh Drona. Ph: [protected] .............I had sent this e mail and no action has been taken....Please help.

Dear Sir

greetings! This is in reference to The above said product which we bought it from Kent RO Systems Ltd on -07.02.2011 purchased from vijayakumar of global
associates,palayamkottai.Phone:[protected],[protected].KENT GRAND+
serial no-Kr[protected].4
services done at an interval of 3 monThs. 2 free services including
change of carbon block and sediment
filter. 3rd and 4Th service not charged but all parts changed and
charged. 3rd cost around 6000 as
membrane,sediment filter,carbon block and UV lamp was changed.
Pre Filter was also fixed. Final service
installation of brand less membrane/ reason -company not supplying
original parts on time.The above
mentioned Reinstalled. a Also adaptor as well as carbon block were
changed. UV lamp connection cut
off and wiring bungled. This happened in December.In Jan again water
output became very slow but even
after several calls That person didn't show up. Finally he stopped
picking my calls so i had to just switch off
The whole Thing and started buying can water. Last time charged around
2500. No bills were provided for
any of The above.

I purchased a KENT GRAND+ RO plant bearing sSl.No.Kr[protected], Through
M/s Global associates,
Palayamkottai, Thru’ its rep. MVijayakumarar (Mob. Nos.[protected] &
[protected]), on07/02/
2011. Two free services were done at intervals of Three monThs. During
The 3 rd service The following
parts were changed i.e Pre Filter, membrane,sediment filter,carbon
block and UV lamp, and I was

charged Rs.6000/- But no receipt was given for The charges.
During The 4Th.(final) service in Dec.2011 I was charged Rs.2500/- at
which time The above mentioned
Rep installed a brand less membrane and The reason given was That “
company not supplying original
parts on time” Also adaptor as well as carbon block were changed. UV
lamp connection cut off and wiring
bungled. In Jan. 2012 again water output became very slow but even
after several calls MVijayakumarar
didn't show up. Finally he stopped picking my calls so i had to just
switch off The machine and started
buying can water.

I bought a Kent RO system model EXCELL + MRO, machine no: KR[protected] from M/s SBT Corporation vide bill no 102 dt 23.07.12.

The middle candle is leaking and it stopped working and hence I telephonically registered a complaint (on[protected], no 5273 dt 23.07.12) for repair since the machine is still in warranty period. The person said the serial no is wrong & I read off the number from the label on the unit. I followed up several times & he kept on repeating the same. I requested that a technician be sent & he can verify the facts before taking up the service. Several times I tried, either they donot receive the call or repeat the same & made no efforts to resolve the issue.

Today I got few more numbers of Kent RO service from toll free no [protected] & they say the number I contacted is the correct one & I need to call them only. After lengthy explanation of my travails over the last month, one person took pity on me & gave a mobile number. I am trying to get him.

I have also filed a report to customers grievances on Kent web site & there was no reply.
Earlier we tested Kent RO for about an year on the performance with respect to quality of water (chemical & microbiological ) and the performance was good. Ever since we have been using and recommending it & with this kind of service, I do not know what to do.

I request KENT RO to set up an efficient service network to resolve the problems of the customers. Hope I get a response & my problem will be resolved.

:L. Nagesh Kumar
Hyderabad 500084

Ph:[protected]
e-mail: [protected]@yahoo.com

Subject: COMPLAINT

Dear Sir,

I have purchased Kent RO in Dec. 2010. I am facing technical problems since 6 months. On 12/06/2012 technician visited & changed RO,also charged Rs 2600/- from us. Now on filing complaint technician Mr. Sunil Dewangan visited on 10/10/12 & telling us to change again the RO,also he give her senior Mr. Ravi mobile number, but i tried two times to talk with Mr. Ravi but he does not respond properly,as he promise to call back but sorry to say that he does not reply my call.

Sir, this is not good practice. This is not possible for us to change RO in every 4 months.

Also i am very much disappointed from your service station. They are damaging company image & reputation.

My complete address is:

Ashish Khetrapal
'Ashirward' G-9, Rajeev nagar,Near shiv mandir,
RAIPUR CHHATTISGARH
MO.[protected]
email: [protected]@yahoo.com


Hope to hear soon from you.






Thanks

Ashish Khetrapal
India Publishing Company

Hi,
I bought KENT water purifier in Feb 2012. With in 7 months, the motor is gone three times. Also it got replaced once with out official bill for new motor.

Raised 7 complaints with the dealer who is handling KENT services in bangalore. Reliance mart. But so far no reponse on replacement request.

Raised a greviance request to KENT, in their www.kent.co.in. This is further pathatic than the dealer in bangalore.

Please help

Cont no [protected]