Kent RO Complaints & Reviews

We have purchased kent grand+ water purifier about 18 months ago, about 12 months works fine without any problem but then it started repair work, we have spent more than INR 10000.00 for repair and Replacing accessories including RO. My sincere advise please don't go for this. it is worst product.

Dear sir,

I had purchased a kent grand mineral ro from wonder water solutions gurgaon on 02.05.2014.Yesterday it worked on and off but today it is not working at all.It is not filtering the water though green light apperas.
Please look in to the matter and fix the problem.

Regards
B k bhardwaj
H.No.787 sector 22 b
Gurgaon
Haryana
[protected]

I bought a Kent Grand + Mineral RO purifier on 30/09/13 having serial number KR[protected] in name of S M Tripathi . The product was faulty since installation. Every month it develops some or other problem.It has been repaired no less than 8 times since installation only to solve the problem temporarily. The local Agent of kent comes after several reminders. I have been demanding the replacement of the faulty equipment for long but the agent refuses to do so. I have also written e mail to kent customer service twice in this regard but they did not even care to reply. I am utterly disappointed with this company and contemplating to take legal recourse. Kindly guide me how to proceed in this matter.

Dear sir

My name A.Kannan working as Assistant Manager in State bank of India, Pollachi and Residind at Door No 2a, CNS Apprtment, Mahalingapuram, Pollachi.My complaint as below mentioned

My Kent Supreme Machine was Repair on 22.07.2014 on the time i was compliant forward to your local Kent Engineer (name it don't known but phone no i mentioned ;[protected]) on 22.07.2014 time 2.20pm afternoon but till now nobody coming to activate my Kent supreme machine.So that my family suffer for your poor service so kindly rectify my problem as soon as possible

Than you sir

A.KANNAN
[protected]

Within the warranty period our Kent Grand Plus Pump got obsolete due to leakage. But the service provider has changed the pump but not of good quality which got obsolete within a month. We want the pump to be replaced without any cost as we have already fed up by the product's working condition. We have not expected such a product from Kent systems as the Eureka forbes products are running successfully. Why don't Kent products service provider make such service to their customers. Its horrible to hear the quality of the pump which got obsolete within a month. We need the replacement at the earliest.

With reference to mail sent '[protected]@kent.co.in', one technician came from alex home Appliance last to last week and suggested to change one valve to get the issue rectified.But after replacing the valve, overflow issue still persist. PFA the bill for changing the required valve in water purifier system When I talked to Mr. Ali from Alex home appliances yesterday over phone, he is refused to do any help and moreover saying I need to replace some more parts on chargeable basis without analyzing the issue by sending technician. This is really troublesome for me on purchasing water purifier system from a renowned company like you. Request you to look into this issue and give me a proper resolution to this.

Hi, I purchased and made my biggest mistake with Kent RO water in Dec'13 from Sorju Home Care. Ever since then, every month my machine stops working and stops filling water. I agree that I stay at an area where the iron content is very high. I guess that was one of the reasons for buying Kent as they convinced that I will face no issues with Iron. This is the 8th time I am requesting for a service. They made me fix an additional filter to wash away the excessive iron which costed 700rs., over and above what I paid to but the machine. Now they want me to again fix a filter worth 3500rs., which for sure is RIDICULOUS. As customers we are being cheated and have no solution. I need immediate resolution, else will file an FIR. Sanjukta email id: [protected]@yahoo.co.in

Hi, I have registered a complaint of Kent water filter (Grand) not working 3 months back and my water filter is still into the same stage, First time i am experiencing Kent service worst service. It took first 1 month to get the faulted part of the filter and another one month to get the wiring because the service franchise says the model is discontinued from kent however i can still see the same model in the market. Now the franchise is unable to get the filter fix because of the resource constraints and we are left with no other option other than buying the water from market. If Kent looks into this on priority it will be helpful, i am registering the complaint here at the end, i am frustrated with the service. Regards, Abhishek

This is a complaint againt Kent RO. The product broke down 3 times within the same year of purchase. The service is also miserable in Bangalore. We purchased Kent RO from Devi International which is located in Jayanagar, Bangalore. The mother board stopped working 2 times in 6 months. It costs 1000Rs + 350 for service. The technician advices and advertise to go for AMC (annual maintenance contract) which is 6000Rs. It think it is all a trap, first make and sell cheap and low stability product then sell their AMC and service to make business.

Sir/Madam, I had already sent the scanned copies of my Kent G+ installation card filled by Mr.Pradeep Gowda who came for installation from M/s Pearl infotech and i have sent the bill copy issued by M/s Pearl infotech for charging Rs.350 as towards installation charges by giving a different nomenclature as 're-intallation' which is nothing but cheating the customers. I hav got the audio clip - conversation between me and Mr.Santhosh/higher authority from M/s Pearl infotech who told that since it was not purchased from them they have charged and normal installation charges is Rs.450/. My concern is not Rs.350 which they have cheated my hard earned money but only how they change their words and i have also got the audio clip in which they have told me that the pre-filter will be serviced free of cost for one year, but when i called up them, i was told it is not free and chargeable. I request Kent company to arrange for free service of my grant + which i am entitled during warranty period. I dont know inspite of several complaints U r not at all bothered to arrange for free service of the G+. I want the free service from some better service oriented service centre of Kent and not from M/s Pearl Infotech.No response from your side for having received my previous mail dated 26.6.14 along with scanned copies of warranty card and bill copy from M/s Pearl infotech. U can see the handwriting of Mr.Pradeep gowda in the bill and warranty card on the same date. I was told by the lady in regional office of bangalore as if i m lying that it was not first installation by M/s Pearl Infotech (as it was told by Mr.Santosh during telecon arranged by R.O of Bangalore, that they have done reinstallation). I m working in a central govt office as a Gazetted Officer, there is no need for me to lie for Rs.350 when i am getting a Central Govt. pay and i have never gone behind money in my service of more than 16 years. I am least bothered for money other than earning in proper way rather than making money through unethical means. Again i would like to mention that its not the question of Rs.350 but the way M/s Pearl infotech change their words and they are lying the fact of first time installation without giving the installation receipt and simply detaching the warranty card from the kent manual book supplied with the unit and not at all serviced the unit even once during the free service period of one year. They even lied about the non-availability of kent make pre-filter and they have installed a low quality pre-filter by charging Rs.2000. I just believed that they being kent dealer would not lie about non availability of kent prefilter. as always u cannot doubt a dealer/company which have proved that i was at fault in believing them.once again i request u that i dont need any service from M/s Pearl infotech but only from some other better Kent service centre in Bangalore which Kent company/Regional office is not at all caring to arrange so far which shows that Kent is only interested in pushing up sales and not interested in better and transparent service to customers without any troublesome by service centres of kent. I dont know the email id of the proprietor of Kent or otherwise i will mail my problems faced with kent service as even after several phone calls and mails to kent, grant plus unit has not been serviced. I feel ashamed for purchasing kent which is such a worst company as the company is least bothered to attend to complaints.ganesh [protected]

KAMAL ENTERPRISES(Kent Shoppe) from gurgaon sector 30 gave me wrong information regarding the Kent warra nty. When I came to know about this, I follow up with KENT customer care persons. I emailed to Kent on 05- June- 2014 and ask them to take some action or give me some solutions. But they didn't reply. Also I ahve around 10 numbers (of kent) where I called and but they were just giving me some other numbers. Today it is 11 -July-2014 and till now I didn't get any reply from kent. I sent them around 8 to 10 reminders but they didn't reply nor they gave me any solution on phone. Even it was about the miscommitment by KAMAL Enterprises, but the main thing is that even Kent persons didn't respond to me even after following more that one month.

Hello All,

This is my third mail and still no reply.
I am writing this mail as I am owing KENT GRAND PLUS MINERAL RO with Serial number KR[protected] BILL DATED 10/10/2013 iNVOICE No.-S[protected] from KENT RO SYSTEMS LTD, Udyog Vihar, Phase-5, Gurgaon.

Since the purchased date I had faced lot of issues with this product.I called Kent customer care 8 to 9 times for some or the other reasons for its proper...

I have used kent mineral RO water purifier for the past 2 year 6 month.our service center mobile no is [protected]. we are having problem with the equipment, we have been trying to reach the kent people for the past one weak. They are not responding to our calls and nobody is coming to our house to repair the machine. Kindly look into the matter at the earliest.my mobile no is [protected]

Dear sir. This is nirmal from tiruppur(Tamil Nadu).last week your service reprensatative had visited our home for general check up of our Kent water purifier.he insisted us to go for AMC, which we refused & after that he purposely wrongly fitted the filters (the photos of which I had taken & sending you), due to which the main filter got choked & the filter stopped working.this we came to know when another person from tiruppur branch visited our home & he only asked us to take photos and mail to customer care.they are installing duplicate parts also the photos of which is enclosed, this is real cheating done with customers'I suggest you to take serious action against them because of whom your goodwill is at stake, please inform me what action you have taken since I'm planning to do a case at consumer court Also.my mobile no is [protected].the authorised servicer name is PERFECT SERVICE at coimbatore


Sent from my iPad

I bought Kent Pearl 10 months before, Next day of installation it got stopped working and it has plenty of problem. When calling service center, i am not getting response. I have referred this product to few colleagues, and they have bought same model. And they all are getting problem with this product, I don't think i am going to refer any other person any more. It is a horrible product since it doesn't last an year too. I will discontinue with this product since it is heavy loss for me and also i am going to launch a complaint on consumer court.

Hi, This is Santosh Sah. My Kent RO consumer number is YSM 1984. I have lodged a complain regarding bad water taste and water overflow on Saturday ( 5 june 2014) but no body visited till Sunday. I have lodged the complained again on Monday and engineer ( Navneet from Noida) visited my home and said he had rectified it but problem persists even after an hour. RO kept overflowing whole night causing kitchen get flooded. Today when I tried calling Navneet he said since he has already visited so lodge a fresh complaint. I called up service center and after 3 hours of continuous try I was able to speak to one associate and he said yes you have to lodge a fresh complain and somebody will visit. I am still waiting for somebody to visit and rectify the issue. This is worst experience with KENT RO. Regards, Santosh [protected]

My kent ro is not working properly, even after numerous follow-ups to the service center i am not getting proper service and response from kent. And if they are coming after repeatative calls, without knowing the proplem they are just changing the filter at our cost. But the problem is still there, tds of water is still fluctuating and we are not getting proper drinking water.As a result we stopped drinking water from kent and we are buying mineral water from market as my son got ill after drinking kent water. We have been using kent for last 3 years but now we are really disappointed with the sevices and the product

My ro is not working properly, after lots of follow up to the service center i am getting proper service and response from the kent people. And if they are coming after repeative calls also, without knowing the proplem they are just changing the filter. But the problem is still there, tds controller of water is still fluctuating and and we are not getting proper drinking water.As a result we stopped drinking water from kent and we are buying mineral water from market as my son got ill after drinking kent water. We are using kent for four years but now we are really disappointed with the sevicesand the product

Hi I have purchased one Kent RO Supreme model on 29th November 2013. This machine is not working and every month it is giving some kind of major problems. The machine was taken back from my home by the servicing agency for repair five times and till today the machine is not working. I have written several emails to the company, but did not get any response. I asked for the replacement of the machine and the service center is harassing me every time. My request you to solve my problem and do the needful. I will be very much grateful to you. Agency: Kent RO Supreme-KR[protected] Date of purchase:[protected] AS Enterprises Near Paras Colony Main Road Tikoriya Tola, Satna, MP Cell: [protected], [protected] Thanks and Regards. BN Bandyopadhyay [protected]

WE have AMC. On submitting complaint, it is not attended many days and instrument goes out off order, than it is told that certain iteams are not in AMC. This is just manipulation to extract more money, thus we are not planning to buy Kent next time. Even your service boys, says it hardly matter to the company.