My nephew, Shri Prosenjit Adhikary of Asansol, bought one LENOVO 3GQ model desk top computer, sl. no. L927234, on 19.04.2008 for his brother Shri Pronoy Goswami of Subhaspally, Burnpur from M/s. Tech International, Asansol (Branch office of Authorized Dealer of M/s. Lenovo). The computer is installed in the house of Shri Pronoy Goswami, Subhaspally, Burnpur.
The Monitor of the computer was found not performing okay from the very begining and right hand bottom side of the screen was found shaking. It was repeatedly informed over telephone and in person to the firm to attend the trouble, but unfortunately no action has yet been taken.
e-mail address of the firm is : [protected]@sancharnet.in
my laptop is
y-410
model no.7757-8CQ
serial no.MAAMYCR
IM VERY FRUSTRATED FROM THIS THING
i want my laptop replaced...
LENOVO / IBM — DEFECTIVE LAPTOP/ POOR SERVICE
I am Sarode Pradeep purchased the lenovo (B40 model[protected] laptop computer from KLASSY Computers Kothrud on 30 june 2010 within 1 and half month there was problem.now we are perceiving that only defective product being sold.We submitted the complain to Klassy on 4 th august and thereafter we lodged the case under supervision of Klassy by case I'd [protected] On 8 th August 2010.
Till date we are not getting the proper response from anyone.From Klassy i received number of mr narendra (Asst sales manager) who was aware of the case and one of responsible executive of lenovo but yesterday when we phoned to mr.Narendra evening surprised with his remarks that Laptop is not with him and you have to contact the service department.
Since last wk I am being given to understand that it ie under testing . Really I am not able to understand that what a high tech testing is this ?
As I have purchased this laptop for presentation of my sons for Bpharm exam and due to delay from lenova end the whole purpose got defeated . I really not expected this type of poor service from the company like LENOVA./IBM
I Requested Mr Narenda, Assistant sales manger for expediting the repairing of my laptop since last 3 days he promised that he will issue the credit note but on 2/8/2010 at about 6.25 pm he refused to give any help and told that you have not purchased the same from ME and if you want you can complaint against LENOVO
This is cheating done by Mr Narendra as he only had sent the laptop to Klassy in front o[censored]s. and promised every time to Klassy computer that he will look in matter.
If in reputed company like lenovo /IBM no one care for customer how one can reliable for their products.
Almost month is completed neither the service center nor the sales person concern about customer satisfaction.
--
Pradeep Y Sarode
Dear Ajay/Simon/Lenovo Team,
For the First time I am send complaint to ConsumerGrievance and will take matter forward Due to No conclusive Action.
Please Escalate matter to higher authorities.....Mr. Ajay.
I think Meeshu is Shamless & Useless Person.
Mr Meeshu dont even Read Mail, I think lenovo should Fire Mr.Meeshu , not able to understand customer need.
Dear Sir, Reminder 3
Replacement of defective lenovo laptop …..
Sr. no. CBQ3315318
Model G550
I doubt you Read my previous mail properly Mr.Meeshu jain ! !
It is really a matter of shame for you and disgusting for me, for not being able to come to any conclusive solution to my never ending problems with my laptop.
When you have to sell your products, you promise the earth and when it really boils down to rending services, you keep passing the buck. I have paid in full and it is my right to demand for a defective proof product. The guarantees, warranty and all your promises failed.
I am now contemplating approaching the consumer forum and/or the consumer court to sue you. This is in addition to my intention to write to media so that other intending customers realize the quality of your products and services.
Let me make it clear. I do not want repairs…..I have hardly used the piece and I insist that I be given a new replacement. Does this go into your head, my dear friend?
Anyway, in the in the best interest of our relationship, I once again call upon you to be fair with me and give the services for which you have been fully paid. And please, no dilly dallying with evasive answers and options.
Thanking you
Deep Vyas.
[protected]
[protected]
pl confirm that you got this letter
--- On Wed, 23/2/11, Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in> wrote:
From: Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in>
Subject: RE: Reminder 2......Urgent
To: "'Deep'" <[protected]@yahoo.com>
Date: Wednesday, 23 February, 2011, 5:56 PM
Dear Mr. Deep Vyas,
Greetings !
I apologize for the inconvenience you have faced. However, this seems to be a technical issue in the machine for which I have requested CC team to help in getting the same rectified.
Yours Sincerely,
Meeshu Jain
Lenovo Care India I
:: meeshu.[protected]@lenovowarranty.co.in
Disclaimer
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.
From: Deep [mailto:[protected]@yahoo.com]
Sent: Wednesday, February 23, 2011 3:08 PM
To: meeshu.[protected]@lenovowarranty.co.in
Subject: Reminder 2......Urgent
--- On Wed, 23/2/11, Deep <[protected]@yahoo.com> wrote:
From: Deep <[protected]@yahoo.com>
Subject: Meeshu jain Reminder 2......Urgent
To: "Meeshu Jain" <meeshu.[protected]@lenovowarranty.co.in>
Cc: [protected]@in.ibm.com, [protected]@in.ibm.com, [protected]@lenovowarranty.co.in
Date: Wednesday, 23 February, 2011, 1:08 PM
Dear Sir, Reminder 2
Replacement of defective lenovo laptop …..
Sr. no. CBQ3315318
Model G550
I doubt you Read my previous mail properly Mr.Meeshu jain ! !
It is really a matter of shame for you and disgusting for me, for not being able to come to any conclusive solution to my never ending problems with my labtop.
When you have to sell your products, you promise the earth and when it really boils down to rending services, you keep passing the buck. I have paid in full and it is my right to demand for a defective proof product. The guarantees, warranty and all your promises failed.
I am now contemplating approaching the consumer forum and/or the consumer court to sue you. This is in addition to my intention to write to media so that other intending customers realize the quality of your products and services.
Let me make it clear. I do not want repairs…..I have hardly used the piece and I insist that I be given a new replacement. Does this go into your head, my dear friend?
Anyway, in the in the best interest of our relationship, I once again call upon you to be fair with me and give the services for which you have been fully paid. And please, no dilly dallying with evasive answers and options.
Thanking you
Deep Vyas.
[protected]
[protected]
pl confirm that you got this letter
--- On Wed, 23/2/11, Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in> wrote:
From: Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in>
Subject: RE: Meeshu jain Reminder 2......Wake up
To: "'Deep'" <[protected]@yahoo.com>
Cc: [protected]@in.ibm.com, [protected]@lenovowarranty.co.in, [protected]@in.ibm.com, [protected]@in.ibm.com
Date: Wednesday, 23 February, 2011, 11:17 AM
Dear Mr. Deep Vyas,
Greetings !
I apologize for the inconvenience you have faced. However, this seems to be a technical issue in the machine for which I have requested CC team to help in getting the same rectified.
Dear CC team>> Kidnly take it forward for a resolution.
Yours Sincerely,
Meeshu Jain
Lenovo Care India I
:: meeshu.[protected]@lenovowarranty.co.in
Disclaimer
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.
From: Deep [mailto:[protected]@yahoo.com]
Sent: Wednesday, February 23, 2011 10:18 AM
To: meeshu.[protected]@lenovowarranty.co.in
Cc: [protected]@in.ibm.com; [protected]@lenovowarranty.co.in; [protected]@in.ibm.com; [protected]@in.ibm.com
Subject: Meeshu jain Reminder 2......Wake up
[protected] Forwarded message[protected]
From: Deep Vyas <[protected]@gmail.com>
Date: Sat, Feb 19, 2011 at 12:15 PM
Subject: Reminder 1
To: [protected]@in.ibm.com
Dear Executive, Urgent
I am Deep Vyas from Mumbai laptop S/N No- CBQ3315318.I am really disappointed to say that the product G550 model Lenovo notebook is really giving me lots of troubles.Finally after lots of technical help by the Service center visiting thm twice but did not solve my problem,i have Decide to make a Request for a Replacement.My OS gets crashed every now and then and have to load one key recovery often,which deletes all my data in machine have tremounds waste of time and loss in bussiness coz of data loss.
Have lenovo given One Key Recovery Option as they knew this product has such problem often,is this model defective?Please assist me to replace this model and get me a New Lenovo Model Not G550 .
I am hereby attaching the service Report From the Service Station.
Please send in reply urgently.
Regards,
Deep Vyas,
[protected]
[protected]
[protected] Forwarded message[protected]
From: Deep Vyas <[protected]@gmail.com>
Date: Tue, Feb 22, 2011 at 11:28 AM
Subject: Re: Fw: Reminder 1
To: Lenovo Consumer <[protected]@in.ibm.com>
Cc: meeshu.[protected]@lenovowarranty.co.in, [protected]@lenovowarranty.co.in
Dear Executive, Reminder 1
I am really unhappy by the customer care ! Is Lenovo customer Care Shut Down? I am mailing Lenovo Team from 1 Week, i was been told to get a positive reply in 24 hrs!!Still hoping for the feedback from you.
Regards,
Deep Vyas
[protected]
[protected]
On Mon, Feb 21, 2011 at 12:33 PM, Lenovo Consumer <[protected]@in.ibm.com> wrote:
Sir,
Customer is not getting any reply from customer care.
Request you to please look into this case.
Thanks and Regards
Ajay
Lenovo Technical Support.
Toll Free # :[protected]
Email : [protected]@in.ibm.com
----- Forwarded by Sriranga Km/India/Contr/IBM on 21/02/2011 12:21 -----
Lenovo
Consumer/India/Co
ntr/IBM To
Sent by: Ranjan [protected]@lenovowarranty.co.in
Prabhat1 cc
[protected]@gmail.com
Subject
19/02/2011 14:38 Fw: Reminder 1
Hi Team,
Please look into this case.
Customer is not ready for service and asking for replacement.
Thanks and Regards
Ajay
Lenovo Technical support
Lenovo India / IBM — Delivered defective laptop
To whom so ever it may concern,A laptop by two big brands, Lenovo and IBM, has very efficiently managed to tarnish their reputation in my eyes. Not only have these brands rubbished their own claims of “customer service” but they slashed their own credibility as multinational brands. Not the kind of behavior that you would expect from such brands after they have taken away one’s laptop and refuse to fix it and send it back. There is no internal co-ordination between the two brands. As an alert consumer, I have taken the time to simultaneously follow-up on both the brands and surprisingly both their stories regarding my laptop’s service don’t match.
This recent ordeal began barely two months after I received a serviced laptop with a new motherboard and screen. On May 28th again my laptop malfunctioned and the service guy confirmed that the screen needed to be replaced. Optimistically I gave away the laptop and was promised a return on 31st May. Today, a mere change of screen has been snowballed into another enormous problem. The dire line every customer cringes to hear, “Mam, there is a problem with your motherboard so we will have to replace that as well.”
May I ask, how does a two-month old motherboard start to fail? What kind of second hand, depleted motherboard did these guys insert when it was repaired in March? How obvious can their delinquencies get! If they mentioned somewhere on the box that in Lenovo we will make your customers utter fools, probably I wouldn’t have brought it. One could probably find god, but getting in touch with Lenovo or IBM on the other end of a phone line is impossible. Firstly, contact numbers mentioned on their corporate website don’t work and if at all you do manage to get through to someone, they will merely keep you on hold for hours but never transfer your call to their seniors. IBM on the other hand tops the list because when I was at my wits end and threatened the IBM customer service guy with a consumer court complaint, he said, “Yes, go ahead.”
As you can see I have taken his “go ahead” very seriously and fired away on my first leg of bad-mouthing the two companies. It is preposterous that the two companies would make any customer run around in circles to only get the service he paid for. This step-motherly treatment has got out the devil in me. If we customers don’t buy your brands, let me tell you, you will probably end up in shambles. As an irate customer, I wouldn’t recommend these two brands to any soul, unless and until the latter gets some cheap thrill in getting into Lenovo and IBM’s shenanigans. Another revelation, my laptop is still under a warranty period, it is not even a year old! So imagine if this were to happen after that, perhaps I would have to bury it six feet deep.
Some Lenovo and IBM guys I encountered during my ordeal -
Vishwa, Customer-service, IBM (The go ahead guy)
Gopi, technical guy, IBM (Showed some kind of interest but nothing materialized)
Vaibhav, APL Solutions, Authorized service centre in Mumbai. (At a loss of words, always. Should stop using the rehearsed script)
Priya, APL Solutions, authorized service centre in Mumbai. (An exhaustive list of excuses)
Nerulkar, owner of APL Solution. (I think he is a fictional character.)
Complaint logged on[protected]
Order No: [protected]
Lenovo — Upgradation and
I want to update my lenovo A6000 in to lolipop android version because my current version speed very slow and when i install a app in mobile its go into off mode and hanging problem and when i use internet continuous its hits problem.lap is not working
my laptop is not working after 2 day's bcouse the laptop gives me dump system error plz handele my complaint as soon as possible and do it urgently ...