Lenovo Complaints & Reviews

Hi,

I am Rajiv Gupta. My friend had purchased one lenovo laptop from ATLANTA, U.S on 22/09/2007. My lenovo laptop S/N is EB06655888 and Model Name is 7757. Now, this laptop is not working due to some problem. I had raised one complaint in INDIA with case ID i.e. Complaint no. [protected]. I am not getting positive response from service center situated in Pune India. When contacted they told me they don't have the last 3 digits of my lenovo laptop's model no. Ex. 33Q, 52A. That's why they are unable to give service. More over when I contacted the lenovo call center at their toll free number i.e.[protected]. They said your laptop is not having international warranty. I asked then but you guys only told me that your system is under international warranty till Dec.2008. But they didn't answer back.
Finally service center person are asking me to collect my Laptop from their service center.

Now my stand is what's the use of international warranty if they are refusing to provide me service for my laptop in India.

I have all the receipts with me except International warranty card as company don't give any card as they track the warranty by laptop serial no. I don't know whom to contact but I am sure if you people take up my request forward I surely get positive response from them. Please find the below details of Laptop

Company : Lenovo
S/N No. : EB06655888
Model No.: 7757
P/N No. : R3NY37922907
case ID : [protected] (Complaint No. Generated By Call center)

Lenovo Toll Free No.[protected].

Thanks
Rajiv Gupta, Pune
Contact No. [protected]

I purchased this LENOVO 7761 3AQ on 21st apr 2007, when i press the ONE BUTTON RECOVERY key, a faulty Vista Operating System is loaded. I have mailed/called up the customer care for Lenovo, but all in vain...the warrany perion will be expiring next week, please help me get this problem resolved.


Regards,
Vinay

Respected sir/madam,
I purchased lenovo 3000 series Y410 54q, 7757 and Iam sorry to say that this is the worst decision I have ever taken i was told that there is something like dolby home theater but Ifeel that the voice is not even audible to me.who is sitting next to it and my friends who have laptop of lower configuration play song on their laptop and tease me and they laugh at me and my decision I feel as if i have realy been befooled by lenovo..
I really want to thank lenovo for providing me such a high configuration and great sub woofer and sound system...
I want to have a clear cut answer from lenovo that are they going to change it and provide a solution to my trouble or not...

Sir,

I had purchase my Lenevo Y-500 Leptop at the month of october-2007, from your retailer Kishna Computers Bijay Nagar, Distt- Bilwara, Rajasthan .

Form the beginning I faced the some soft were problem related with Window Wista Operating system like: Installation of AutoCAD, Some Graphics Card related problem, installation in Flash, Nikia PC suit etc. Some problem is rectify by retailer but mostly I faced AutoCAD related problems.
Now before one I have a problem of DVD Writer means I could not able to write any CD or DVD, so that during one month (09.03.2008)my laptop sent to near Lenevo Trouble Shooter, Jaipur. Till now i could not get my laptop back. I also make a call to Jaipur to know current status of my laptop but I could not get any information also fece a bad behavior form them.

I requested to you please may take action to rectify my problem.
and Also give some service pack for Window Vista So that i can rectify software problem.

Thanking you

Yours faithfully
Bharat Kumar Gaikwad
Mining Engg.
Hindustan Zinc Limited

Address
Qr No -2B -32
P.O. -Hurda Pin-311022
Dist: Bhilwara
Rajasthan (India)

Dear sir, i have already send a DD of Rs 750/= in favor of Channel Technologies and i was expecting a full connection of TATA SKY but unfortunately i received only receiver and a recharge cupon worth Rs 1000/= but the Antena and LNB devices were not sent to me, it took me a lot of time to wait and still i received only few items, it is therefore requested to your goodself that other items i.e. (Atena and LNB) devices may kindly be sent to me so that i can install the TATA SKY connection with wasting the extra time.
Aaqib Rashid
Address: Seeloo Sopore, District (Baramulla) J&K
Ph N0. [protected], [protected]

Hi,

I have bought the Lenovo Lapto Y-410 in mid March from Vishal Mega Mart. At that particular time the Representative had promised me that I will get a Bag from Lenovo. They had give me one URL that is not accessible on my side but when I get back to them they had give me number of Mr. Sandeep (# [protected])who is working with lenovo sales department. He have given me the URL again but it is also not working, so he had told me that he will do something on his end, but after this conversation next day he is busy with year end meetings. I want to avail this promotion becuase I am eligible for this coz I have bought my laptop mid of March.

Can you please look into this.

bought a lenovo Notebook(3000 N100 Series) - 076885Q
from New Delhi in Jan 2007, However the product was below my expectations
as this Notebook was not performing well, I had a number of problems in this, The battery of this Notebook was faulted in the month of October 2007
and when i placed a complaint in New Delhi Service center I was told that there is no warranty for the battery, and after few weeks the sound system of the same
was not available thru the speakers and I had to use Headphones If I need to hear from the Laptop
I had to rush down to Netherlands in Urgency in December 2007 And I did not buy the battery and neither I could get the sound system of TP repaired
As I could not afford the time,

Could you please advise me How much the new battery is going to cost me and where can I buy the same as I cannot trust any Lenovo dealer.

plz do.
i am studie in other state tamil nadu

I had purchased the desktop from lennova dealer (Digital Solutions, Laxmi Nagar, Delhi) on 01/02/2008 and from the very next day the problem started. The computer shut down and restart automatically. I requested the dealer to check the problem and he send the guy who was not trained to look into this problem . After complaining again he again sent the guy who was not aware of the problem. Ours is a tours and travel company and while making a booking computer shut down and restart automatically due to which we have lost many of our datas, It is a bad experience from such a big company who does have dealers who look into the problem of their customer.

right from beginning there is no sound in my laptop & my touchpad/mouse is also not working properly

Dear Sir,
I hereby lodge my complain that my new year gift redemption was TATA SKY SATELLITE was couriered to me o/a dft. no. 0957/607216 dt.12.01.08 by your NOIDA centre.
By telephonic enquiry, I came to know that it was couriered to me as on 01.03.08 but astonishingly still it is undelivered to me and for the last 2 days calls at both telephone nos.4080804/ 4080830 are unattended by M/s CHANNEL TECHNOLOGIES.
Sorry for thanking you for non-delivery!

after 10 month the cd combo drive is not work properly(cannot read any CD's & DVD's also).please do something as early possible.

thanking you .

Arijit Bera.
Mob:-[protected]

Sir,

Yesterday I got the Tatasky box(receiver) with remote through Blue Dart Courier. When will I get the dish and cable to get the connection OR any person from Tatasky will give the dish and connect it? Please clarify me - Further do I need to pay any installation fee.

Thanks

Subash

hello sir,
i am ramakant sahu frm bangalore who purchased a lenovoy510 laptop in jan......after registering and sending the suitable documents long before stipulated time..... i didnt get any response of my status of the assured gift of tata sky connnection.......my redemption code is 5f9434f31419b......plz tell me the status and send me the gift as soon as possible ......plz contct me on[protected]......i expect a immmediate reply.......plz....

in have purchased a lenovo 7761 3AQ laptop on 26/6/2007
my dvdwriter is not working i hav locked my complain on 23/2/2008 in "RT Outsourcing Services Limited, B48A Nirala Nagar, Lucknow. But then are not taking any action against it and they are also putting parts of other customers complain to any other customer by changing the bar code....can u please provide me the telephone number of some head workers of lenovo company who are loking over to the customer satisfaction department so i can complain further for my laptop.

thanks alot,
saurabh anand,
jankipuram,
lucknow.

sir,
i purchased a lenovo y410 series laptop.a gift offer was there ,i completed all the formalities n sent them draft also,,but i didnt get my gift yet.

Hi Lenovo,

I have been cheated by one of the Lenovodealers. He charged me RS 26,500 excluding tax for LENOVO 8985B63ThinkCentre A55. When the actual price of the model was 20,990 in the market.

When I went to the dealer and asked for the same, he was speaking in a
rude and idiotic manner, he said he is least bothered and I can
escalate this to Lenovo or take any legal action and bottom line no
one can't take any action or do anything to him.

I have already escalated this issue to the Lenovo (White house,
GreenLands Begumpet, Hyderabad. India), but I am not expecting any
postive response from them.

I had a very good impression on Lenovo and I am getting a pathetic
service by the lenovo dealer.

Could you please assist me further in this regard, I want to take
proper action againt this dealer and if possible get back the extra
amount I been charged by the dealer.

Here are the details of the dealer.
[protected][protected][protected][protected]
Swetha Computer Bazar

Shop no.80,81,82,H9 & H10
Ground Floor, C.T.C,Parklane
Secunderabad 500003
Phone NO.66383117/3118/3119

Invoice No: 17112 (TIN : [protected]) (CST No:SEC/03/1/4080/00-01)
Date of Purchase: 26/11/2007
[protected][protected][protected]------

Thanks in Advance.

Regards,
Suman
[protected]

Hello,

Reference to your confirmation for the Lenovo New Year offer as attached below. I had purchased my Y 510 laptop on 8th of Jan 2008 from Vishal Mega Mart Delhi and subsequently on 25th Jan 2008 I couriered all the required documents to your agent Channel Technologies-NOIDA. I am dejected to inform that I have no information regarding issue of free gift as promised in spite making a personal visit to NOIDA to enquire about the status. It was shocking to find out that your agent had no idea whether my draft was received and no status at all on either receipt of draft or worst issue of free gift.No body in the office could give any information on either receipt of draft or issue of free gift.

The whole advertisement of free gift from a reputed company like lenova seems to be a farce as you have handed over your responsibility to outside agency who is virtually sleeping to say the least.

Least I expect from you is the acknowledgment of this mail and at least information whether at all Lenovo has any intention fro arranging for the gift against massive advertisement over media.

Regards
Varun

your marketing agaent are absolutleinactive and it has been more than a mounth , not only my free gift as promised has been dispatched


[protected] Forwarded message[protected]
From: Lenovo India <[protected]@epromos.info>
Date: Jan 12, 2008 10:25 AM
Subject: Lenovo New Year Offer - Registration Confirmation






Dear Mr. Yadav,

You have won - Tata Sky Satellite connection

Your Gift Redemption Code is F60DB668283B

Your details with us are:
Serial No. : ME00570
Type : 775844Q
Model : Lenovo 3000Y
Address : B-520 Sarita Vihar,
State : New Delhi
City : Delhi - 110076
Phone :[protected]

Please send the following 3 documents inorder to avail the offer to the required address (Given below).
The printout of Redemption No. Confirmation.

Copy of the Purchase Invoice. (The Customer to mention the redemption code on the invoice copy).

The Bar Coded product serial number (original) pasted on the cardboard packaging of the Customer's Lenovo Product.

In case the Customer wishes to avail the assured gifts, they will have to sent the Demand Draft of :-

Rs 250 for assured gift of Mini Speakers
Rs 500 for the Cordless Headphone
Rs 750 for availing the Tata Sky satellite.
Rs 500 for Philips MP3 Player
Rs 500 for Motorola W 220 Mobile Phone
Rs 350 for Philips Voip Headphone and Norton Anti nVirus
drawn in favour of "Channel Technologies" payable at "Delhi" towards handling and processing charges.

Last date of receiving the documents alongwith Demand Draft is Feb. 28th, 2008. Only entries complete in all respects will be considered
REDEMPTION CELL ADDRESS
Lenovo Desk, Channel Technologies,
A - 74, Sector 2, Noida - 201301
Phones: +[protected]/4080830,
Fax: +[protected]

Your gift will be mailed out to you at the above address subject to verification. Please keep a copy of this e-mail for future reference. Happy computing!

Thanks,
Lenovo Team




© Lenovo 2008. All rights reserved. Lenovo 3000 is a trademark of Lenovo. Lenovo reserves the right to alter product offerings and specifications at any time without notice. Lenovo is not responsible for photographic or typographic errors. Visuals shown may not represent the actual product.

This mailer is sent on behalf of Lenovo India and does not tantamount to spamming, since you have opted-in to receive such communication. Lenovo India and/or any of their affiliates/associates have no liability whatsoever to any person on account of the use of information provided herein and the said information is provided on a best-effort basis. Please do not reply to this mail as it is a computer generated mail. For further information, please follow the instructions mentioned above.

Terms o[censored]se | Privacy | Terms & Conditions | Unsubscribe