Lenovo Complaints & Reviews

Dear Sir,

I Have parchese laptop Lenovo 4153 33Q which is having a schem of free K7 Antivirus so here i am sending my modalno. and serial no., as well as i have rajistar my product on internet so please cooprate,


modal no. : 415333Q
Serial No. : MAC19PW

levovo company totally froud company

Lenovo laptop 62Q Complaints - hard disk space not up to the claimed


hard disk space not up to the claimed configured
i bought a Lenovo laptop Model No n-7757 Part No- R3N[protected]
Serial No- EB08152749, 62Q on17 may 2008 from a shop called ITJ RETAILS STORE JHANSI.
Though before bying i was told that the laptop is having configuration of 1GB RAM and 160 GB HDD but after i bought it and bought it home i found that the total hard disk memory i was given is 149GB.
Given the fact that the Operating System takesup 2GB of memory space and the disk partitioning takes maximum upto 1GB space, i should have recieved my memory having atleast 155GB.
but i jst have 149GB as my memory space.
SO i think either i have been cheated on my Memory or they partioned it wrongly which now they refuse to acknowledge.
so in this regard i wud seriously wish to lodge a sincere complain owing the fact that my laptop cost me Rs.39000 to be exact.
Kindly take up the matter at the earliest.
My contact number is [protected], [protected]

I have purchased the Lenovo IdeaPad Y430 form a local dealer at Hyderabad and registered with Lenovo on line immediately after Purchase of my product the details as follows:Lenovo IdeaPad Y430; Model name: 2781 C3Q; Serial No: CBQ0009062; MT/Mod. Serial Number: 27813CQ MP006W7 on 11th December, 2008. I got a confirmation on line. I have provided all my details including my mailing address and email address along with my phone/mobile numbers. I did not receive any emails from you. I took it granted that the product is registered and kept quiet. When I am browsing the web site Lenovo, in Jan, 2009 casually, I have noticed that my warranty was not up dated in your system, and to my astonishment, I was not registered too. I also noticed that there are about 9 different free offers available with two to be claimed for my product. I tried to contact Lenovo help line (I needed to go thro' lot of red tapism, and calling various different customer care numbers several times i.e., more than 30 different persons) and ultimately they said it will be done. I could not get it registered even today. When I called their customer care one of them helped me to get it registered with a different email address. This is because my first email address was in their system and hence it is not allowing me to duplicate the registration on the same email address. If, so why I am not registered at all? This is unfortunate to inform you that Lenovo is not at all Customer friendly organization any more. We were being given all wrong Telephone numbers, and email addresses, both in print as well as on Telephone, which are not reachable. In my experience this happened for more than 50 times. They have directed me to a different address [protected]@channel-technologies.com (a subsidiary co. which is there to promote the sales) to correspond with Mr. Satyendra and request him about my registration and the redemption offer, which I did immediately. At the end of more than 3 months of my calls and email correspondence, after more than two weeks, Mr. Satyendra responds that my claim was rejected as I could not register at all. When I called the Lenovo post-sales department, they also says the same and started blaming me for not buying this product from them, and not informing them about the purchase immediately after my transaction. What is the purpose of the product registration following the purchase?? In fact I have purchased this product despite the discouragement, I got from the dealer from whom I have purchased as well as some other local vendors, because I am owning a Thinkpad and IBM has provided me with superlative customer service. Lenovo is no more a genuine company to rely on at least in India, as it has developed a China Wall like hierarchy which is unpenetratable and the help line is only for name sake and no customer service is provided. They give false promises/offers which cannot be claimed. Leave alone these offers, proper registration for the product also is out of our reach. I feel Lenovo-India should be black listed for it’s poor performance in catering to the needs of it’s Customers.

Dear sir,
I bought lenovo Y500 13 months back.Now my battery doesn't get charged while my laptop is on.
But as soon as I shut down the laptop battery starts getting charged.Please tell as to the nature of the problem- software or hardware and what I should do now.
Thanking you,
Saurabh

i have purchased lenovo 3000N100 AQ1 laptop in august 2007 from nehru place. its battery backup fall to 20 minutes even in its initial period. now suddenly it has gone to 0%. I have found exactly similar problem with thousands of people. what shuld i do now? shuld i again purchase a battery cost 6000Rs. and again after 1 year ii have 2 invest another 6000?? please help me.

with regards,

anuj gupta
[protected]@yahoo.co.in
PRODUCT ID:0768AQ1

SIR, MY DVD WRITTER IS NOT WORKING.
IT CAN, T READ ANY CD DVD & ALSO CAN'T ABLE TO WRITE.
KINDLY REPLACE IT AS SOON AS POSSIBLE.

THANKYOU

I have bought a lenovo laptop 3000 N 100 and here are the issues that i had faced.
1. There was a problem playing Music /Video from the Drive while i copy some data across the drives, I reached the IBM service center they said i have to reinstall the OS. But i was able to get the issue resolved with just few mouse clicks. This shows how technically good they are.

2. As usual the battery dies just few months before the warrenty could go and got a new battery replaced and that also died even before a year could complete. So this is the quality of the product supplied by lenovo. i have sent a email to smcindia where i have not received a reply till date. Useless Cutomer care, Hate calling it Care they dont care.

3. Now that my battery was down one day there was not display and the BIOS would not come up. walked up to the service centre and i know about the warranty stuff they would say. So i agreed to pay for the COMPLETE HARDWARE DIAGNOSTICS for the laptop to tell me what was the problem.Rs1600 approx.

I have got an email from them saying replace motherboard and the issue will be resolved. What a great diagnostics ? And i spoke to the engineer and he said they do a part level diagnostics so i dont know why the recepetionist called it a complete hardware diagnostics ?

Replacing the motherboard isnt an answer. I had asked what was the problem in motherboard he said he will not do that. and the charge for giving me this stupid suggestion of replacing my motherboard was 1600rs.

I would say this Lenovo 3000 N 100 is a cheap quality product from lenovo and it shouldbe banned. Also complete hardware diagnostics cheat by the IBM service centers should be strictly informed to all pubilc and save from from getting into this kind of stupid diagnostics.

So u pay money and get a cheap product, and again u pay money for diagnostics and get nothing.

Best part was the replacement of that mother board was approx 30k where my laptop cost was nearly 35k.

I WILL NOT RECOMMEND LENOVO AS A QUALITY PRODUCT AT ANY POINT OF TIME IN MY LIFE.

sir/madam
I bought a lenovo Y-510 series laptop (product model[protected]Q and serial no. ME-15025) on date-- 23 june 2008 at 7:26:03 pm (i have attached copy of invoice with this mail)
from S.A.Infosys, plot no.-6, 1st floor, sahid nagar, Bhubaneswar, Orissa.

From the very 1st day (i.e. 23 june 2008)at 9:00pm when i reached home happily with my new laptop, unfortunately i discovered that my laptops DVD-ROM is not functioning, not
reading or writing any type of cd/dvd.So i called the Dealer at pnone no.[protected], they told me to come tomorrow with laptop.
I went with my laptop at 3:00 pm, and he told it was minor problem and he returned on same day.

But my problem was not yet over.I had a new series of problems were waiting for me.
After using my laptop for 15 days i started to face driver problems such as volume controll key stopped working, touch pad stopped working, key board was not working.
So i called customer care and they told me to formate my laptop and reload the OS and driver.But after doing that i had still same problem.
so, finally they(customer care) gave me a complain no.--[protected] and told me to submit my laptop at lenovo service centre at bhubaneswar(Wizer tech, gopabandhu sqr.bbsr).


I submitted my laptop on16/10/2008 to the above mentioned office, they kept it for 1 month.after 1 month they called me to collect the laptop as it is repaird.
but when i went there, my laptop was in same condition as it was before.then i checked my laptop there only at service centre, not even a single problem was solved.
Then they told me to submit my laptop for more 2 days.
but i denied, and came back with my defective laptop.
some how i managed it with that persisting problem.


Again after 20 days, i discoverd that my laptop hinge case has started producing cracking sound, and i was not able to open the lid of laptop.later on i found that i was cracked.
I called again C.Care on 5th jan.2009, they gave me CASE no.--L915005Q, and told me to submitt my laptop.
After one and half month that is on 26/02/2009 collecetd my laptop.

Now after two days i.e. on 28/02/2009 i found that my wi-fi is not working, there is very low data trasnfer, internet surfing is very very slow.
And on 1/3/2009 i found that my DVD-ROM switch is not working.not able to eject my dvd.
I called C.Care on 2/3/2009, they gave me a new case no. L932005R, and told to submit the laptop to service centre.

Now i am fed up with this laptop, it is not possible for to go to service centre very frequently since i am a MBBS student, it is not possible to miss my classes .
I have called to C.Care many a times, but never got satisfactory results.

I have decided to complain a case against LENOVO INDIA LTD at consumer court, i have all the documents and proof with me.


NOW, i realized that my 50, 0000 rs went into dustbin, and i have done a great great mistake by chosing lenovo laptop for my studies.
i dont want to see this laptop again in my study table this LAPTOP is a DUPLICATE CHINESE LAPTOP.
plz do me a favour, plz send me a address where i can send my DEFECTIVE laptop back, get my LAPTOP replaced with a ORIGINAL LENOVO LAPTOP.


kindly do look into my matter, i cant manage it anymore,
i am mentally very harassed by this laptop



yours


GAUTAM TRIPAHTY
ROOM no --46
MBBS boys HOSTEL
HI-TECH MEDICAL COLLEGE
PANDARA
RASULGARH
BHUBANESWAR
ORISSA
PIN-751010
MOB---[protected]
[protected]

Dear sir i had bought a Lenovo2049 laptop in 19/05/2008 from ROLEX INFOTECH shope at Asansol (west Bengal).After few days i have problem in the bateryis shortly dischsrge and the adapter is not working. so i complain in the shope and i give the labtop & adapter.he told tha they are send the labtop in custamer care center in kolkata but they are note responding. so i requaste to you please solve my problem and told me what i do? i give you the shop addrase & P.h. no.billow
ROLEX INFOTECH
T.P. MARKET 1st FLOOR 21, G.T. ROAD
ASANSOL - 713301(WEST BENGAL)
P.H. NO[protected].

Give you the labtop detals billow :-
LENOVO[protected]
S/N - EB07585195
S/N - MA - 9AXZV

Please replay it

I leaved in Pilkhuwa district ghaziabad. I purchased a laptop in march 2008. brand name is LENOVO and model idea pad Y[protected]Q the cost of it 52000/- Rs. I facing many problems from the date of purchase. I detect a problem that laptop automatically restart. can not log on window for this i complaint in lenovo care and locked the call for repair it in the date 10 january 2009 but could not repair till now. I am suffering physically financially cause of that. I complaints many Times in lenovo care but not get solution for that. problem case id is L91A00L7

Dear sir,

I have purchaged a Lenovo Laptop on 31st May 2008. Again I have extended its warranty under your 2 yrs warranty extension scheme through your representative of aforeserve, Patna by paying Rs. 5800 in form of cheque ( Which has been cleared in dec'2008 ) on 19th Dec. 2009.

But its a matter of great sorrow that despite of repeated request, no any document has sent to me by your office regarding the same. I have requested to all of you through mail or phone several times, but got no any positive response fromyour end.

Now you are compelling me to go under legal advice for the same if again you are not taking any action to solve my problem.

Thanking you

Amar Kumar
2nd Floor
H/O Sri R.B. Sahay
Chitragupt Marg
New Jakkanpur
PATNA-800 001

MOB. - 91-[protected]

I have purchased the laptop on 22nd December 2008, Got the Finance from Bajaj Finance, It was told that I will get the Copy of Aggrement, Extended Warranty Papers and Insurance papers ( I have pay the extra amount for this ) after 15 days till date ( 58 days passed ) I have not recd the papers.

If any accident happens who I can I get the claim & when should I get the papers.

Ravindra Khichade

sir my bluetooth is not working, please give its solution as earlier as possible

I had posted a complaint on this site about a month back about non delivery of free gifts under diwali double dhamaka scheme. The next day i got a call saying that the goods will be dispatched by the end of Feburary. I have still not recieved the gift!!! Seriously, how long does it take to just send the gifts??? Please just send them because i am tired of waiting. I would have rather bought those items way back instead of waiting for around 3 months.
PLEASE DO SOMETHING. PLEASE.

i am sunil kumar choubey purchased laptop from bhavyaji computers, near neelam chowk, faridabad, haryana and found today that my windows is pirated and need quick solution to the fraud done by lenovo.
with regards
sunil kumar choubey
ph no:[protected]

Dear Sir
We have purchase a Lenovo Laptop Y500 in july 2007. I have a problem in my CD/DVD RW.The CD/DVD Rw read only original CD/DVD like Windows Vista, Lens Cleaner. I try to Clean that lens and contact to the dealer of Lenovo in Sikar(Rajasthan).But No Response.
Please Solve my problem as soon as possible by email.
Thanking You
Your's Faithfully
Name-Mahaveer Prasad Soni
Sikar
Mobile-[protected]
email- er.[protected]@gmail.com

from last one week i m contacing lenovo service center, till now no one has come to check my desktop.my desktop is under warranty.today i was on half day leave and was waiting for people to come at my place.from the morning they are making fool of me.what should i do now?

Dear sir,
I had purchase a lenovo pc on diwali from "DEEPAK SALES 1st C ROAD SARDARPURA, JODHPUR"
Our cabinet make too much noise when we boot (start) the computer. But It should not make noise. Sir when we contact our dealer he just did nothing. he just said that this none of his matter. we should talk to lenovo service centre. They told us that they will send an engineer to solve this probelem
but they don't send any person to check this problem.
sir please guide us what we can do for this?

Sir/Madam
The Lenovo laptop has been purchased under the offer declared by company but the offers have not been sent even after four months have passed.
This is a betrayal of the company and the private agency i.e.Channel Technologies A-74, Sector : 2 Noida (UP) has not been able to provide services to the customer.
Many telephonic enquiries have been made but false assurances are being given.
The details follow the letter.
Needful action against the defaulters is requested.

Thank you
Pawan Sharma
[protected]
[protected]


Sr.

no.
Details -Description

01
Brand Name
Lenovo-Laptop

02
Model no.
M-775868Q

03
Serial no.
ME-20962

59013964ABQ0077880

04
Purchase Details
From:

SIMCO COMPUTER SYSTEMS

H.O.: 38/3-S, Friends Centre,

Sanjay Place Agra(UP)

05
Cash invoice & Date
Cash invoice no.420

Dated : 27.10.2008

Amount of the bill: Rs. 42150/-

06
Redemption No. for Registering

Diwali Double Deal
RED[protected].

Offers Selected:

1. Canon Colour Printer

2. Titan Watch : Fast Track

07
Details of the Customer
Pawan Kumar Sharma

S/O Sh. A.C.Sharma, PGT English

Jawahar Navodaya Vidyalaya

Bhogaon Distt. Mainpuri (UP)

PIN: 205262

Contact Ph. i) [protected] ii) [protected]

Email: pawan.[protected]@gmail.com

Email: [protected]@gmail.com



08
Date of posting the Documents to

Channel Technologies

A-74, Sector : 2, Noida (UP)
Registered letter no. SP EU[protected]IN

Dated: 31.10.2008

09
Other informations:
The concerned agencies i.e.

1. Channel Technologies, A-74, Sector : 2, Noida (UP)

2. SIMCO COMPUTER SYSTEMS, H.O.: 38/3-S, Friends Centre, Sanjay Place Agra(UP)

3. Lenovo Care at ph.no. [protected]

Have been requested to see the matter and help the customer but the similar and professional pet words –'we are on the job. You will receive the offer very shortly.' Are being spoken.

10
No items of the offer have been received by the customer till date even after 4 months of purchase..

It seems t he Diwali Offer has been converted into Holy offer to befool the customer.

This is a clear cut violation of the consumer rights and is proving to be an act of cheating with customer.

Sir/Madam,
I have purchased a Desktop pc from a dealer in Jammu during Diwali, as there is a special offer for buying the PC during diwali .As per the lenovo i would be entitle for free gifts(worth about 4000). after buying the PC i have registered for the gifts by the dealer at website channel-technologies.com, which is an outsource firm of lenovo to supply the gifts. As per the dealer statement i will be intimated at my email id regarding where i have to send the xerox copies of Receipt and orignal cutting of the PC packaging box serial no. till now i have not got any gift from lenovo. When consulted to dealer he told that channel technology is the wholesole authority to distribute gifts. when consulted with channel technologies they refused as the orignal Serial no and xerox receipt not received.they mailed me to consult lenovo further.when consulted with lenovo they refused to talk at this matter saying that u have to read the privacy statement before registering ur PC for gifts.
Can i consider the matter to takeup in consumer court.pls guide me