Lenovo Complaints & Reviews

Dear sir,

I have purchaged a Lenovo Laptop on 31st May 2008. Again I have extended its warranty under your 2 yrs warranty extension scheme through your representative of aforeserve, Patna by paying Rs. 5800 in form of cheque ( Which has been cleared in dec'2008 ) on 19th Dec. 2009.

But its a matter of great sorrow that despite of repeated request, no any document has sent to me by your office regarding the same. I have requested to all of you through mail or phone several times, but got no any positive response fromyour end.

Now you are compelling me to go under legal advice for the same if again you are not taking any action to solve my problem.

Thanking you

Amar Kumar
2nd Floor
H/O Sri R.B. Sahay
Chitragupt Marg
New Jakkanpur
PATNA-800 001

MOB. - 91-[protected]

I have purchased the laptop on 22nd December 2008, Got the Finance from Bajaj Finance, It was told that I will get the Copy of Aggrement, Extended Warranty Papers and Insurance papers ( I have pay the extra amount for this ) after 15 days till date ( 58 days passed ) I have not recd the papers.

If any accident happens who I can I get the claim & when should I get the papers.

Ravindra Khichade

sir my bluetooth is not working, please give its solution as earlier as possible

I had posted a complaint on this site about a month back about non delivery of free gifts under diwali double dhamaka scheme. The next day i got a call saying that the goods will be dispatched by the end of Feburary. I have still not recieved the gift!!! Seriously, how long does it take to just send the gifts??? Please just send them because i am tired of waiting. I would have rather bought those items way back instead of waiting for around 3 months.
PLEASE DO SOMETHING. PLEASE.

i am sunil kumar choubey purchased laptop from bhavyaji computers, near neelam chowk, faridabad, haryana and found today that my windows is pirated and need quick solution to the fraud done by lenovo.
with regards
sunil kumar choubey
ph no:[protected]

Dear Sir
We have purchase a Lenovo Laptop Y500 in july 2007. I have a problem in my CD/DVD RW.The CD/DVD Rw read only original CD/DVD like Windows Vista, Lens Cleaner. I try to Clean that lens and contact to the dealer of Lenovo in Sikar(Rajasthan).But No Response.
Please Solve my problem as soon as possible by email.
Thanking You
Your's Faithfully
Name-Mahaveer Prasad Soni
Sikar
Mobile-[protected]
email- er.[protected]@gmail.com

from last one week i m contacing lenovo service center, till now no one has come to check my desktop.my desktop is under warranty.today i was on half day leave and was waiting for people to come at my place.from the morning they are making fool of me.what should i do now?

Dear sir,
I had purchase a lenovo pc on diwali from "DEEPAK SALES 1st C ROAD SARDARPURA, JODHPUR"
Our cabinet make too much noise when we boot (start) the computer. But It should not make noise. Sir when we contact our dealer he just did nothing. he just said that this none of his matter. we should talk to lenovo service centre. They told us that they will send an engineer to solve this probelem
but they don't send any person to check this problem.
sir please guide us what we can do for this?

Sir/Madam
The Lenovo laptop has been purchased under the offer declared by company but the offers have not been sent even after four months have passed.
This is a betrayal of the company and the private agency i.e.Channel Technologies A-74, Sector : 2 Noida (UP) has not been able to provide services to the customer.
Many telephonic enquiries have been made but false assurances are being given.
The details follow the letter.
Needful action against the defaulters is requested.

Thank you
Pawan Sharma
[protected]
[protected]


Sr.

no.
Details -Description

01
Brand Name
Lenovo-Laptop

02
Model no.
M-775868Q

03
Serial no.
ME-20962

59013964ABQ0077880

04
Purchase Details
From:

SIMCO COMPUTER SYSTEMS

H.O.: 38/3-S, Friends Centre,

Sanjay Place Agra(UP)

05
Cash invoice & Date
Cash invoice no.420

Dated : 27.10.2008

Amount of the bill: Rs. 42150/-

06
Redemption No. for Registering

Diwali Double Deal
RED[protected].

Offers Selected:

1. Canon Colour Printer

2. Titan Watch : Fast Track

07
Details of the Customer
Pawan Kumar Sharma

S/O Sh. A.C.Sharma, PGT English

Jawahar Navodaya Vidyalaya

Bhogaon Distt. Mainpuri (UP)

PIN: 205262

Contact Ph. i) [protected] ii) [protected]

Email: pawan.[protected]@gmail.com

Email: [protected]@gmail.com



08
Date of posting the Documents to

Channel Technologies

A-74, Sector : 2, Noida (UP)
Registered letter no. SP EU[protected]IN

Dated: 31.10.2008

09
Other informations:
The concerned agencies i.e.

1. Channel Technologies, A-74, Sector : 2, Noida (UP)

2. SIMCO COMPUTER SYSTEMS, H.O.: 38/3-S, Friends Centre, Sanjay Place Agra(UP)

3. Lenovo Care at ph.no. [protected]

Have been requested to see the matter and help the customer but the similar and professional pet words –'we are on the job. You will receive the offer very shortly.' Are being spoken.

10
No items of the offer have been received by the customer till date even after 4 months of purchase..

It seems t he Diwali Offer has been converted into Holy offer to befool the customer.

This is a clear cut violation of the consumer rights and is proving to be an act of cheating with customer.

Sir/Madam,
I have purchased a Desktop pc from a dealer in Jammu during Diwali, as there is a special offer for buying the PC during diwali .As per the lenovo i would be entitle for free gifts(worth about 4000). after buying the PC i have registered for the gifts by the dealer at website channel-technologies.com, which is an outsource firm of lenovo to supply the gifts. As per the dealer statement i will be intimated at my email id regarding where i have to send the xerox copies of Receipt and orignal cutting of the PC packaging box serial no. till now i have not got any gift from lenovo. When consulted to dealer he told that channel technology is the wholesole authority to distribute gifts. when consulted with channel technologies they refused as the orignal Serial no and xerox receipt not received.they mailed me to consult lenovo further.when consulted with lenovo they refused to talk at this matter saying that u have to read the privacy statement before registering ur PC for gifts.
Can i consider the matter to takeup in consumer court.pls guide me

Dear Sir,

This is to draw your kind attention to the fact that I am undergoing a lot of sufferings after purchasing a Lenovo laptop. I had to repair it 7 times in less than a year. In the last case they promised to replace my laptop if it again malfunctions, but now as expected shying away from it, since, I don’t have a written prove. I am giving you all the case-IDs, which will show that almost all hardware parts have been replaced, specially Optical Disc Drive(ODD) which cripples the machine . In spite of that at present my ODD, speaker & a key is not working.

CASE-IDs ISSUE
L8CUO11T ODD not working.
L8C100XT ODD not working.
L8BJ0073 ODD + LEFT CLICK + F KEY not working.
L8C100XO ODD not working.
[protected] ODD not working.
[protected] ODD + SPEAKER + Woofer not working
[protected] ODD not working.

Machine Details : 160GB Hard Disk : Memory – 1024M: CPU- Intel T5300 1.73G

Machine Model Type : LENOVO 3000 Y500 T5300W51024160PiVCW3b77614EQ
Model No – 59011716.

Serial Number : EB07146026

Please help me at the earliest as just 1 month of my warranty remains & they are waiting for the same.

Regards,
Prasenjit Chakraborty.
CSIR-JRF.
IICB, Kolkata.

My Lenovo Y500 series is having a problem in CD DVD Rw, my notebook is is just 2 - years older. it is making so much of noise after inserting dvd or CD And also not reading CD, s just show blank on the drive.

whats the problem i dont know

I have been facing serious issues in my laptop(lenovo 7757 82Q). Earlier it was the speakers stopped working, then the DVD drive dint work. i have got this DVD drive replaced three to fou times. i cant even make a backup of my data. my laptop serial number is MA91N4T. today is the last day before my warranty expires. iam going again to the service centre with the same issue of DVD drive not working.

SIR,

Myself MANOJ KUMAR is really feeling ashamed for writing such mail to such gaint Corporate. After waitin a lot as em also human being so I also have patients & patients also ends at certain limit as mine end.
As now I get rid off for following your process now I need to correspond with u in black n white so that I can get some favorable output & results of my notebook recovery problems & can use it.

Experience with your service

I had visited to your service station which is located at J.O.P PLAZA SECTOR-18 3rd FLOR. NOIDA named INGRAM MICRO. Sinces last four month the day when note book SCREEN LOCK get infected (flap problem loose from right side and gap) .

Hope some one will come forward to solve my problems

Will be eagerly waiting for your prompt favorable reply SO THAT I CAN TAKE SOME FUTHER DECISION ON IT

Thanking you
MANOJ
Case id-L8BKOOPO
MODEL NO.-Y510
CONTACT NO.-[protected]
EMAIL [protected]@GMAIL.COM

Hi,

This is in regards with with Ref code RED[protected] .Purchase date : 26/10/08: Customer name : Suvarna Jawalkar.

Our claim status for a Titan Watch & a Philips Mp3 player was rejected due to a serial number mismatch while online registration.

Due to some confusion the Model number was written instead of the serial number. But we have submitted all the relevant documents which are sufficient to prove the purchase is authentic. Upon contacting your customer center their executive Mr Sharad straightly refused to help in this matter. We had purchased this laptop because of the gifts on offer. We are ready to send them any other proof they may require for the verification.

Since our purchase is genuine & we carry all the proofs we are surely eligible for the gifts.Requesting you to look into the matter. Please help us.

Thanks

Respected sir, I bought LENOVO Y410 SILVER with model no:775788Q, serial no: M A A 8 A 2 N.
At the time of buying dealer didn't give me the operating system CD sir.He has given only drivers and language support CD's.when I asked him he told that consult lenovo company then they will send you, thats why I am mailing you .so I hope that you could kindly send me the operating system CD.thank you sir.
kola nagadharamrao
1st floor, 85D bose pukur road,
kashba,
kolkata-42
m no:[protected].

HELLO,
this is ANIMESH BAJPAI, i bought lenovo y 510 laptop in feb 2007, and was eligible for new year gift .
i registered and got following mail confirmation .
Dear Mr. bajpai,

You have won - Tata Sky Satellite connection

Your Gift Redemption Code is 26F4F1B24358B

Your details with us are:
Serial No. : 0000420
Type : 775842Q
Model : Lenovo 3000Y
Address : 1360 y block, kidwai nagar, kanpur
State : Uttar Pradesh
City : kanpur - 208011
Phone : [protected]

Please send the following 3 documents inorder to avail the offer to the required address (Given below).

1. The printout of Redemption No. Confirmation.
2. Copy of the Purchase Invoice. (The Customer to mention the redemption code on the invoice copy).
3. The Bar Coded product serial number (original) pasted on the cardboard packaging of the Customer's Lenovo Product.
4. In case the Customer wishes to avail the assured gifts, they will have to sent the Demand Draft of :-
1. Rs 250 for assured gift of Mini Speakers
2. Rs 500 for the Cordless Headphone
3. Rs 750 for availing the Tata Sky satellite.
4. Rs 500 for Philips MP3 Player
5. Rs 500 for Motorola W 220 Mobile Phone
6. Rs 350 for Philips Voip Headphone and Norton Anti nVirus
drawn in favour of "Channel Technologies" payable at "Delhi" towards handling and processing charges.
5. Last date of receiving the documents alongwith Demand Draft is March 31st, 2008. Only entries complete in all respects will be considered

REDEMPTION CELL ADDRESS
Lenovo Desk, Channel Technologies,
A - 74, Sector 2, Noida - 201301
Phones: +[protected]/4080830,
Fax: +[protected]

Your gift will be mailed out to you at the above address subject to verification. Please keep a copy of this e-mail for future reference. Happy computing!

Thanks,
Lenovo Team


© Lenovo 2008. All rights reserved. Lenovo 3000 is a trademark of Lenovo. Lenovo reserves the right to alter product offerings and specifications at any time without notice. Lenovo is not responsible for photographic or typographic errors. Visuals shown may not represent the actual product.

This mailer is sent on behalf of Lenovo India and does not tantamount to spamming, since you have opted-in to receive such communication. Lenovo India and/or any of their affiliates/associates have no liability whatsoever to any person on account of the use of information provided herein and the said information is provided on a best-effort basis. Please do not reply to this mail as it is a computer generated mail. For further information, please follow the instructions mentioned above.

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As per above mailed requirements i send draft of 750/-and required documents but not got any gift till now.It has been almost an year.I made telephonic contact to the no given in above mail and not got any satisfying response.Kindly see to my request.
If further no response occurs i have decided to go to "CONSUMER COURT" to get the answer.
THANKING YOU,
ANIMESH BAJPAI

1. I have Lenovo 500Y series laptop MT/Mod-7761-4EQ S/N-MA-8MR43.
2. Please refer to case no L91800GA.
3. I have earlier shown my laptop to Lenovo service centre at Visakhapatanam (HI TECH INformatics) a number of times.Last time the mother board was replaced in Lenovo service center.
4. I safely took the laptop in my bag. Later I had noticed cracks on hinghes.On the right hingh a small chip had come out and the left hingh had a crack over the screws.
5. I reported the matter to Lenovo but I didn't receive a positive response.
6. I have an extention warranty for 2 yrs also.
7. I feel the damage has been caused either due to over tightening of screws by the Lenovo service centre or I am unlucky to get a defective piece.
8. The case is been delt under physical damage and no replacement is being offered by Lenovo till date.
9. There has been no damage caused by me in any form.
10. If the damage is examined closly then certainly your attention will be drawn as my point no.7
11. I feel I should get full service for the case mentioned.
12. I'll request Lenovo to wake up.

To

The Manager
Customer Care
Lenovo

Sub:Malfunctioning of my note book Lenovo 10"

Here I would like to inform you that my note book Lenovo 10" security system suddenly locked and I am unable to open it .I am appending below my note book details for your perusal and records.


Order Number Model No

[protected]Q

Address for communication

Mrs.Neela Bose
129, Santhoshpur Avenue
First Floor
Flat No.1(A)
Kolkata 700 075
Tel:[protected]

Please inform me which shop or your approve repairing shop available at Kolkata to rectify this error or your person will come to my above mensioned address to rectify the same.Kindly inform my complain logic number.

Thanking You,

Tirthankar Bose
Senior Manager
Al Razouki International Ex.Co.LLC
PB NO. 12583
Deira Branch
Dubai, UAE.
Email : [protected]@eim.ae
Tel.[protected]/2267582
Fax :[protected]

I have this Lenovo Laptop and in the manual it shows me how to do a recovery action. The manual says to Press the Lenovo Care Button. No where in the manual does it say where this button is. Is this button a key on the keyboard. I seek help from Lenovo but that is a loss as there is no help. Seek help on forums but no where does it say which button is the Lenovo Care Button. Can someone tell me where this button is as they do not mention this in their manual.