Lenovo Complaints & Reviews

Hello,

Reference to your confirmation for the Lenovo New Year offer . I had purchased my G430 laptop on 15th of Dec 2008 from you govindnagar kanpur dealer and subsequently on 16th dec 2008 I got my product registerd on your website aferwards couriered all the required documents to your agent Channel Technologies-NOIDA. I am dejected to inform that I have no information regarding issue of free gift as promised in spite making a personal visit to NOIDA to enquire about the status. It was shocking to find out that your agent had no idea whether my draft was received and no status at all on either receipt of draft or worst issue of free gift.No body in the office could give any information on either receipt of draft or issue of free gift.

The whole advertisement of free gift from a reputed company like lenova seems to be a farce as you have handed over your responsibility to outside agency who is virtually sleeping to say the least.

Least I expect from you is the acknowledgment of this mail and at least information whether at all Lenovo has any intention fro arranging for the gift against massive advertisement over media.

Regards
Shailendra Dixit
35/194 Khash bazar Kanpur
[protected]@yahoo.com

Here are the details of my product
1.Reference code of Website Registeration: RED[protected]
2.details of kanpur dealer: Hi- Tech computre agencies Challan no:379/15dec 2008
3.Draft sent to channel technologies: SBBJ no: 502964, Dated 19 jan 2009

sir/madam,
I am Ravi Prakash Singh, i had bought a lenovo laptop last year.
the date was 2nd july 2008.

I had bought it from COMPLETE SOLUTION, GWALIOR(Madhya Pradesh).
the owner of this solution had told me that i will get a gift from lenovo.

I haven't registered till now. i m giving you the description of goods...


LENOVO
Machine Type-Model: 0769AB2
SERIAL NUMBER: MB01405
(1S) M/T-Model, S/N: 0769AB2MB01405

Manufacturing Order # : MBNX18523009
(30S) UUID: B3C1570D-FC08-11DC-80B0-001EEC09159F


can you tell what is the gift item for that Lenovo System ???

Dear Sir,

i purchased lenovo laptop Y510 44Q fm Unique Infoways Private ltd(Delhi), Nehru Place thrgh dealer Sudhir Kumar Pandey .at the time of sale dealer gave full assurance of free 2 yr extended warranty on this particular model but after deal he just told to register in internet and avail this offer without telling clearly all the details and formaltiesd reqd to avail this offer.When i contacted lenovo customer care this always pased on the matter to someone else without solving the exact pblm.then i was told to send some documents on Banglore address which i sent thrgh registered post but i received no reply fm them.even i was told that offer is extended t ill new year so it wil take some time.in between again when i contacted dealer for help he didn't help me and just told to contact the company.after long time i was told to send the documents at Noida address and which rebemtion no. they were requiring it was wrong as i was not informed to registered at some special site meant for that.
Daily i am contactig the company people but they just tel for some or the other document and in that case lot of time has elapsed now i feel cheated by the dealer as well as the company.as while the transcaction was made i was told for free extended warranty without any formalties but now they are just passing the matter to eachother.

Arun Sharma
H.No. 132
Shastri Nagar
Jammu -180004
J&K
Ph[protected]
e-mail- [protected]@yahoo.co.in

It is unfortunate to inform that Lenovo/IBM will be no more a customer friendly company. They will not register the product and extend the warranty to their customers. I have purchased Lenovo Ideapad Y430 from a local dealer at Hyderabad on 11/12/2008. Immediately I registered giving all my personal data. I received a confirmation which was given as in the attachment the same day. Despite all these, and inspite of all my repeated communications with Lenovo/IBM customer care, my product was never registered and warranty was not provided, leave alone some free gifts they are offering at the time. Their senior personnel at customer care - post sales support one Ms. Soumya, has even said that it is fault that I didnot purchase the product through Lenovo sales, and it is my duty to call them and inform about the purchase and make sure my product registered and beg them for the freebies. Then what is the purpose of ON LINE REGISTRATION at all?

I bought lenovo laptop 775787q serial no. MA-A6569 from Fore Solutions Pvt. ltd.SCO 365, first floor.SEC 35B CHANDIGARH.on 25.10.2008 vide invoice no 640 along with offer of DIWALI DOUBLE DEAL confirmed by reference code RED[protected] by lenovo, but till today i have not received the said gift inspite of my repeated personal and telephonic reminders.On top of it during my last visit to ForeSolutions office iwas told of their helplessness in this regard.Would I be able to get some justice?

Dear sir,



iam purchased lenova laptop for the month of october 2008 in the diwali offer . iam selected 2 gift reliance internet card with 2 month unlimited usage and titan watches, but not yet received any gift materials. so please send above 2 gift for the following address, i agreed u send gift by speed post; YOU GET mail means pls contact[protected] red no;[protected]



R.GANESA MOORTHY, M.E(Engg.design)

S/O G.RAJU
MUTHANAMPATTY PUDUR (PO)

NEAR PSNA COLLEGE OF Engg& tech

REDDIAR CHATHRAM (VIA)

DINDIGUL(T.K)

TAMILNADU-624 622

i bought lenovo 4153 33-q model with serial number eb09639589 from A.B.ONLINE, GANDIDHAM, GUJARAT, ON 23RD OF JAN 2009 MY PURCHASE INVOICE NUMBER IS 1161 DATED 23RD OF JAN 2009. THIS LAPTOP WAS GIVING ME PROBLEM FROM THE FIRST DAY. AND I TOLD THIS TO MR.ABDUL ANSARI OWNER OF A.B.ONLINE ABOUT THIS PROBLEM, BUT HE WAS NOT INTERESTED IN SOLVING MY PROBLEM. BUT ON 5TH OF MARCH 2009 IT WAS COMPLETELY DEAD OR (MY LAPTOP STOP WORKING COMPLETELY) AND I HANDED OVER THAT LAPTOP TO MR. ABDUL FOR REPLACEMENT ON 6TH OF MARCH 2009. AND HE PROMISS ME TO RETURN MY LAPTOP BACK ON BEFORE 13TH OF MARCH. BUT TILL NOW WHEN EVER I ASKED HIM ABOUT MY LAPTOP HIS ANSWER IS ALWAYS SAME THAT LAPTOP HAS GONE TO COMPANY FOR REPLACEMENT OR REPAIR WHENEVER IT WILL COME I WILL HANDOVER TO YOU. FOR THIS I ALSO HAD TALK WITH HIS DEALER IN AHAMDABAD ( SILVERTEC) HIS MOBILE NUMBER IS [protected] BUT HE HAS ALSO COULD NOT SOLVED MY PROBLEM. AFTER THAT I HAD CALLED TO YOUR TECHNICAL DEPTT. AND TALK WITH MR. PANKAJ AND SPOKE MY PROBLEM THAN HE SUGGESTED ME TO CONTACT AT LANCARE DEPTT. THEY CAN SOLVE YOUR PROBLEM.THAN I TALK AT LANCARE DEPTT WITH MS. SONAM AND EXPLAINED MY PROBLEM THAN SHE TOLD ME TO MAIL ALL THIS MATTER TO LANCARE DEPTT WE WILL GIVE YOU ANSWER OF YOUR PROBLEM WITH IN 2HOURS. NOW I AM COPLETELY UPSETA AND I AM ALSO SUFFERING ALOT WITHOUT MY LAPTOP. AND I AM ALSO THINKING TO GO TO CONSUMERCOURT ABOUT ALL THIS MATTER. PLEASE DO THE NEEDFUL AND SOLVE MY PROBLEM AS FAST AS AS POSSIBLE.MY LAPTOP COMPLAINT IS ALSO REGISTERED IN YOUR COMPANY FROM MY DEALER(A.B.ONLINE) ON 7TH OF MARCH AND MY COMPLAINT NUMBER IS L93700IK.

VIKRAM CHAUDHRY
112, SECTOR 10

I bought lenovo ideapad y510 laptop. The common problem is hinge. It is broken. When i contacted the service center they are saying that your part will come in one and half months. They are trying to cheat me. Worst service.

dear sir,
i bought lenovo laptop model no.- 415228Q.at 16th jan 2009. the laptop is creating the problem twice .
problems are-
the first time problem day is (29/01/2009
the case id is L91O005S
1. hard disk problem
2. ram problem
3. bluetooth problem
4. sound driver not installed with xp

Now the second time the laptop created problem. the problem is -
the case id is for 2nd time is L93G00AN.
1. HDD not found
2. BLue dump error

i want laptop to be excahnged .please take the action.



ashma katiyar
ph. [protected]

I PURCHASED ONE LENOVO LAPTOP FROM AMBALA CANTT LENOVO SHOWROOM M./s RIVERRUN COMPUTERS BUT I AM SAD TO SAY THE COMPANY HAS CHEATED BY GIVING WRONG STATEMENTS, I WAS GIVEN 2 YEAR ADDITIONAL WARRANTY AT THE TIME OF PURCHASE BUT TILL DATE I VE NOT BEEN ALLOTED THE SAME ALTHOUGH I HAD RECD ONE MAIL FROM LENOVO COMPANY(PLEASE SEE BELOW) REGARDING WARRANTY...BUT TILL THEN NOT HEARD ANY RHING INSPITE OF MY REPEATED REMINDERS THE LENOVO PEOPLE ARE NOT DOING ANY THING FOR THE SAME

SEE BELOW THE MAIL FROM LENOVO
Thank you for your interest in Lenovo PC. We will get back to you shortly. For any further queries, please quote this reference code number RED[protected] in order to redeem a 2 yr additional warranty.

Regards,
Lenovo Customer Care

----- Original Message -----
From:
----- Original Message -----
From: [protected]@rediffmail.com
To: [protected]@sterlingco.com
Sent: Monday, July 28, 2008 4:59 PM
Subject: Lenovo customer care.


Thank you for your interest in Lenovo PC. We will get back to you shortly. For any further queries, please quote this reference code number RED[protected] in order to redeem a 2 yr additional warranty.

Regards,
Lenovo Customer Care

* Terms and Conditions apply.
To: [protected]@sterlingco.com
Sent: Monday, July 28, 2008 4:59 PM
Subject: Lenovo customer care.


Thank you for your interest in Lenovo PC. We will get back to you shortly. For any further queries, please quote this reference code number RED[protected] in order to redeem a 2 yr additional warranty.

Regards,
Lenovo Customer Care

* Terms and Conditions apply.

* Terms and Conditions apply.

Dear Sir,

I Have parchese laptop Lenovo 4153 33Q which is having a schem of free K7 Antivirus so here i am sending my modalno. and serial no., as well as i have rajistar my product on internet so please cooprate,


modal no. : 415333Q
Serial No. : MAC19PW

levovo company totally froud company

Lenovo laptop 62Q Complaints - hard disk space not up to the claimed


hard disk space not up to the claimed configured
i bought a Lenovo laptop Model No n-7757 Part No- R3N[protected]
Serial No- EB08152749, 62Q on17 may 2008 from a shop called ITJ RETAILS STORE JHANSI.
Though before bying i was told that the laptop is having configuration of 1GB RAM and 160 GB HDD but after i bought it and bought it home i found that the total hard disk memory i was given is 149GB.
Given the fact that the Operating System takesup 2GB of memory space and the disk partitioning takes maximum upto 1GB space, i should have recieved my memory having atleast 155GB.
but i jst have 149GB as my memory space.
SO i think either i have been cheated on my Memory or they partioned it wrongly which now they refuse to acknowledge.
so in this regard i wud seriously wish to lodge a sincere complain owing the fact that my laptop cost me Rs.39000 to be exact.
Kindly take up the matter at the earliest.
My contact number is [protected], [protected]

I have purchased the Lenovo IdeaPad Y430 form a local dealer at Hyderabad and registered with Lenovo on line immediately after Purchase of my product the details as follows:Lenovo IdeaPad Y430; Model name: 2781 C3Q; Serial No: CBQ0009062; MT/Mod. Serial Number: 27813CQ MP006W7 on 11th December, 2008. I got a confirmation on line. I have provided all my details including my mailing address and email address along with my phone/mobile numbers. I did not receive any emails from you. I took it granted that the product is registered and kept quiet. When I am browsing the web site Lenovo, in Jan, 2009 casually, I have noticed that my warranty was not up dated in your system, and to my astonishment, I was not registered too. I also noticed that there are about 9 different free offers available with two to be claimed for my product. I tried to contact Lenovo help line (I needed to go thro' lot of red tapism, and calling various different customer care numbers several times i.e., more than 30 different persons) and ultimately they said it will be done. I could not get it registered even today. When I called their customer care one of them helped me to get it registered with a different email address. This is because my first email address was in their system and hence it is not allowing me to duplicate the registration on the same email address. If, so why I am not registered at all? This is unfortunate to inform you that Lenovo is not at all Customer friendly organization any more. We were being given all wrong Telephone numbers, and email addresses, both in print as well as on Telephone, which are not reachable. In my experience this happened for more than 50 times. They have directed me to a different address [protected]@channel-technologies.com (a subsidiary co. which is there to promote the sales) to correspond with Mr. Satyendra and request him about my registration and the redemption offer, which I did immediately. At the end of more than 3 months of my calls and email correspondence, after more than two weeks, Mr. Satyendra responds that my claim was rejected as I could not register at all. When I called the Lenovo post-sales department, they also says the same and started blaming me for not buying this product from them, and not informing them about the purchase immediately after my transaction. What is the purpose of the product registration following the purchase?? In fact I have purchased this product despite the discouragement, I got from the dealer from whom I have purchased as well as some other local vendors, because I am owning a Thinkpad and IBM has provided me with superlative customer service. Lenovo is no more a genuine company to rely on at least in India, as it has developed a China Wall like hierarchy which is unpenetratable and the help line is only for name sake and no customer service is provided. They give false promises/offers which cannot be claimed. Leave alone these offers, proper registration for the product also is out of our reach. I feel Lenovo-India should be black listed for it’s poor performance in catering to the needs of it’s Customers.

Dear sir,
I bought lenovo Y500 13 months back.Now my battery doesn't get charged while my laptop is on.
But as soon as I shut down the laptop battery starts getting charged.Please tell as to the nature of the problem- software or hardware and what I should do now.
Thanking you,
Saurabh

i have purchased lenovo 3000N100 AQ1 laptop in august 2007 from nehru place. its battery backup fall to 20 minutes even in its initial period. now suddenly it has gone to 0%. I have found exactly similar problem with thousands of people. what shuld i do now? shuld i again purchase a battery cost 6000Rs. and again after 1 year ii have 2 invest another 6000?? please help me.

with regards,

anuj gupta
[protected]@yahoo.co.in
PRODUCT ID:0768AQ1

SIR, MY DVD WRITTER IS NOT WORKING.
IT CAN, T READ ANY CD DVD & ALSO CAN'T ABLE TO WRITE.
KINDLY REPLACE IT AS SOON AS POSSIBLE.

THANKYOU

I have bought a lenovo laptop 3000 N 100 and here are the issues that i had faced.
1. There was a problem playing Music /Video from the Drive while i copy some data across the drives, I reached the IBM service center they said i have to reinstall the OS. But i was able to get the issue resolved with just few mouse clicks. This shows how technically good they are.

2. As usual the battery dies just few months before the warrenty could go and got a new battery replaced and that also died even before a year could complete. So this is the quality of the product supplied by lenovo. i have sent a email to smcindia where i have not received a reply till date. Useless Cutomer care, Hate calling it Care they dont care.

3. Now that my battery was down one day there was not display and the BIOS would not come up. walked up to the service centre and i know about the warranty stuff they would say. So i agreed to pay for the COMPLETE HARDWARE DIAGNOSTICS for the laptop to tell me what was the problem.Rs1600 approx.

I have got an email from them saying replace motherboard and the issue will be resolved. What a great diagnostics ? And i spoke to the engineer and he said they do a part level diagnostics so i dont know why the recepetionist called it a complete hardware diagnostics ?

Replacing the motherboard isnt an answer. I had asked what was the problem in motherboard he said he will not do that. and the charge for giving me this stupid suggestion of replacing my motherboard was 1600rs.

I would say this Lenovo 3000 N 100 is a cheap quality product from lenovo and it shouldbe banned. Also complete hardware diagnostics cheat by the IBM service centers should be strictly informed to all pubilc and save from from getting into this kind of stupid diagnostics.

So u pay money and get a cheap product, and again u pay money for diagnostics and get nothing.

Best part was the replacement of that mother board was approx 30k where my laptop cost was nearly 35k.

I WILL NOT RECOMMEND LENOVO AS A QUALITY PRODUCT AT ANY POINT OF TIME IN MY LIFE.

sir/madam
I bought a lenovo Y-510 series laptop (product model[protected]Q and serial no. ME-15025) on date-- 23 june 2008 at 7:26:03 pm (i have attached copy of invoice with this mail)
from S.A.Infosys, plot no.-6, 1st floor, sahid nagar, Bhubaneswar, Orissa.

From the very 1st day (i.e. 23 june 2008)at 9:00pm when i reached home happily with my new laptop, unfortunately i discovered that my laptops DVD-ROM is not functioning, not
reading or writing any type of cd/dvd.So i called the Dealer at pnone no.[protected], they told me to come tomorrow with laptop.
I went with my laptop at 3:00 pm, and he told it was minor problem and he returned on same day.

But my problem was not yet over.I had a new series of problems were waiting for me.
After using my laptop for 15 days i started to face driver problems such as volume controll key stopped working, touch pad stopped working, key board was not working.
So i called customer care and they told me to formate my laptop and reload the OS and driver.But after doing that i had still same problem.
so, finally they(customer care) gave me a complain no.--[protected] and told me to submit my laptop at lenovo service centre at bhubaneswar(Wizer tech, gopabandhu sqr.bbsr).


I submitted my laptop on16/10/2008 to the above mentioned office, they kept it for 1 month.after 1 month they called me to collect the laptop as it is repaird.
but when i went there, my laptop was in same condition as it was before.then i checked my laptop there only at service centre, not even a single problem was solved.
Then they told me to submit my laptop for more 2 days.
but i denied, and came back with my defective laptop.
some how i managed it with that persisting problem.


Again after 20 days, i discoverd that my laptop hinge case has started producing cracking sound, and i was not able to open the lid of laptop.later on i found that i was cracked.
I called again C.Care on 5th jan.2009, they gave me CASE no.--L915005Q, and told me to submitt my laptop.
After one and half month that is on 26/02/2009 collecetd my laptop.

Now after two days i.e. on 28/02/2009 i found that my wi-fi is not working, there is very low data trasnfer, internet surfing is very very slow.
And on 1/3/2009 i found that my DVD-ROM switch is not working.not able to eject my dvd.
I called C.Care on 2/3/2009, they gave me a new case no. L932005R, and told to submit the laptop to service centre.

Now i am fed up with this laptop, it is not possible for to go to service centre very frequently since i am a MBBS student, it is not possible to miss my classes .
I have called to C.Care many a times, but never got satisfactory results.

I have decided to complain a case against LENOVO INDIA LTD at consumer court, i have all the documents and proof with me.


NOW, i realized that my 50, 0000 rs went into dustbin, and i have done a great great mistake by chosing lenovo laptop for my studies.
i dont want to see this laptop again in my study table this LAPTOP is a DUPLICATE CHINESE LAPTOP.
plz do me a favour, plz send me a address where i can send my DEFECTIVE laptop back, get my LAPTOP replaced with a ORIGINAL LENOVO LAPTOP.


kindly do look into my matter, i cant manage it anymore,
i am mentally very harassed by this laptop



yours


GAUTAM TRIPAHTY
ROOM no --46
MBBS boys HOSTEL
HI-TECH MEDICAL COLLEGE
PANDARA
RASULGARH
BHUBANESWAR
ORISSA
PIN-751010
MOB---[protected]
[protected]

Dear sir i had bought a Lenovo2049 laptop in 19/05/2008 from ROLEX INFOTECH shope at Asansol (west Bengal).After few days i have problem in the bateryis shortly dischsrge and the adapter is not working. so i complain in the shope and i give the labtop & adapter.he told tha they are send the labtop in custamer care center in kolkata but they are note responding. so i requaste to you please solve my problem and told me what i do? i give you the shop addrase & P.h. no.billow
ROLEX INFOTECH
T.P. MARKET 1st FLOOR 21, G.T. ROAD
ASANSOL - 713301(WEST BENGAL)
P.H. NO[protected].

Give you the labtop detals billow :-
LENOVO[protected]
S/N - EB07585195
S/N - MA - 9AXZV

Please replay it

I leaved in Pilkhuwa district ghaziabad. I purchased a laptop in march 2008. brand name is LENOVO and model idea pad Y[protected]Q the cost of it 52000/- Rs. I facing many problems from the date of purchase. I detect a problem that laptop automatically restart. can not log on window for this i complaint in lenovo care and locked the call for repair it in the date 10 january 2009 but could not repair till now. I am suffering physically financially cause of that. I complaints many Times in lenovo care but not get solution for that. problem case id is L91A00L7