LG Dishwasher — Pathetic Service from LG

 
7 Reviews
India
 Rajiv Kapoor
I am disappointed to state that the quality of service I am receiving to my complaint is pathetic in Bangalore. I want to escalate this matter to the highest possible level and I will do that if I don't get an acknowledgement to this email.

Here is the description of my problem. I logged a complaint on 19th November (B[protected] regarding the LG dishwasher functionality and was not paid attention to at all. I kept on calling the service center for two weeks before the engineer showed up at my place on 1st December. He spent hardly 10 minutes and said, we have to take the dishwasher to service center to replace a part. He said, he will arrange for someone to come and pick it up the very next day. It has been since then, we are calling every other day without any result and to our surprise, we were given another complaint number (S7CC0601087) saying, please use this one instead of the previous one, which was opened on Friday, 7th December if I remember the date correctly. I believe this is to show in the system that the case is not open for too long.

In a nutshell, this was the worst experience of my life. An immediate action on this complaint and acknowledgement of this email is highly appreciated.


Regards,
Rajiv Kapoor
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Complaint of poor service of LG dish washer

I have given cheque to LG dealer for getting dish washer.First they said they have received the cheque.After that, they said they have not received the cheque and asked me to send a second cheque. So I went to bank and cancelled the payment to be made for the cheque. Then I got dish washer for cash. After that, the dish washer is found to have broken parts inside. Then water leakage problem error E 1 was glowing. I have contacted the dealer about the problem. He gave me a code of S9C51506619 and said the service engineer would correct it. I am waiting for the positive reply regarding the matter.
Unknown fault with dish washer of LG.

I purchased a dish washer from LG. The dish washer was not working and I complained to the dealer. After getting the complaint the dealer sent two service persons to look into the problem. They came at 7.30pm and started installing the dish washer. They found that the E 1 i.e water leakage message is glowing. The brand new dish washer is opened with all side, top and bottom doors and the fault is not rectified. After that they said they would replace the piece and went away at 11.30 pm.Next day I contacted the dealer and said he would discuss the matter with someone and still the problem was not solved.It is a mental agony and waste of money. If possible such cheaters should be brought to court notice.

regards,
Dr.S.Bala Arasu.
WORST COMPANY I HAVE EVR SEEN... PLZZ DNT BUy lg prducts, its waste o[censored]r resorses...
My unique registration or customer identification number is
DTHFERO0911098. is this and my documents have been recieved by u from 11-11-09 and i haevnt recieved my dish .

So tell me when ll i get it ???

No Reply tiLl nOw..
This is the worst dishwasher I have ever owned and I cannot get it fixed. I had the E1 error message and 5 service tech visits and it still will not work. I own a dryer also and it does not dry the clothes. Will never by an LG again. LG should stand for Let it Go and move on. I have wasted countless days and hours trying to get it fixed. I am probably going to trash it and buy an Electrolux.

LG Dishwasher — dishwasher not functioning

I PURCHASED LG MAKE DISH WASHER MODEL NO LD - 2152WH ON 14TH FEB 2010 FROM RA ELECTRONICS OLD PADRA ROAD VADODARA GUJARAT INDIA.FROM THE DAY ONE MACHINE IS MALFUNCTIONING .IN LAST ONE YEAR IT HAS HARDLY WORKED FOR FIFTEEN DAYS TO OUR SATISFACTION.TECHNICIAN FROM SERVICE CENTRE HAS TRIED ATLEAST 10 TIMES FOR REPAIR DURING WARRANTY PERIOD.DEFECTIVE MACHINE WAS GIVEN TO ME AND SERVICE MAN MADE ALL THE TRIAL AND ERROR FOR REPAIR DESPITE MY REPEATED COMPLAINTS FOR REPLACEMENT DURING WARRANTY PERIOD ITSELF.AT PRESENT DESPITE REPEATED COMPLAINTS SINCE LAST 15 DAYS NO ONE FROM SERVICE STATION HAS BOTHERED TO ATTEND MY COMPLAINT.THIS IS NOT EXPECTED FROM A REPUTED COMPANY LIKE LG.OUR LIFE IS NOT GOOD AFTER PURCHASE OF YOUR DISH WASHER.PLEASE DO SOMETHIG IF YOU CAN.THANKS
The details of the dish washer has been already send to the said emai address and problem was attended by the service centre on 13.05.2011. Now the dish washer is working fine. Thanks for your prompt response and assistance.

R S Shah.

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    LG Dishwasher - Pathetic Service from LG